Longbridge Mill in Basingstoke and Deane

Busy restaurant, nice atmosphere. Waitress was excellent, Amy P. Thank you Amy - deserves a mention and a bonus! Food was good

Absolutely dreadful and after many years of eating here, I can safely say that I will never return. We booked a Christmas meal here last week and experienced the most dreadful service and food quality. There was no atmosphere in the pub and we waited hours for food to arrive. When the food did arrive it was lukewarm so we sent it back to the kitchen. We then had the pleasure of eating dried out food that had been reheated. Drinks ordered during the excessively long wait never arrived and there was no communication from the waiting staff.

Dined here twice within a week and both had very slow service! First was on the Sunday for a roast dinner with my partner. Service was very slow, we were not in a hurry so didn’t think much of waiting over 45 minutes for food but we had to ask for our drinks when the food arrived and we had not even been given drinks. We were seated in a corner between two big tables so felt forgotten. I had already booked our work Christmas meal for 7 people and was concerned with my experience above but felt that maybe they were just busy. The experience was much worse. It was not even that busy compared to the Sunday. We were there for over 4 hours, only 2 courses of food. 4 people had the Turkey and these were sent back to warm up as arrived cold. My main was over cooked and dry. We ordered drinks which took over an hour to receive and some did not even turn up. Very disappointed as we had eaten here for our Christmas work meal last year and had a great experience. The place was lacking atmosphere. Bad night and expensive for the rubbish experience, luckily I had great company!

Go here often. Was very disappointed last night. The waitress, who’s name we didn’t know, was rude, didn’t keep us updated on our food, was offered no nibbles because of the long wait times. Took 30mins to order drinks, another 30mins for them to come and then 45mins for the starters to come. Table was booked for 7, 9:30 and no food. Had to leave because let’s be real, who’s eating a roast dinner at 10 at night. If you have a Christmas dinner booked it over the next few weeks, think over wise.

Most awful experience here last night! I booked a table for a lovely family pre Christmas meal and left hungry and angry. Table was booked for 7pm, it took over half hour to be asked our drinks order, then another 20 minutes at least for them to arrive and food order to be taken. Our starters arrived around 8:30pm which was a long wait but we allowed time as it’s Christmas and knew it would be busy. We had plates cleared thinking mains would follow shortly after. Mains never arrived and it got to 9:30pm when we decided to leave, two and a half hours after we arrived. Two and a half hours is ridiculous time to wait for a main but what made it worse is our server never approached us apologising for the delay or to ask if we wanted extra drinks etc, literally no communication. When we left the guy behind the bar said he didn’t even have an excuse why the service had been as bad as it had and didn’t blame us for leaving. We weren’t the only unhappy diners. If you have booked for Christmas I would suggest you try and go somewhere else if possible as you will only have your Christmas ruined going here. We don’t know if our mains would ever have arrived but what we do know is after years of going to Longbridge for Sunday roasts, birthday celebrations, date nights and Christmases we will NEVER be going back there again.

Delicious Sunday roast, at great value. Quick and friendly service had today by Cheryl. Thanks 😊

Cheryl was a brilliant waitress, very on the ball and makes sure you have everything you need

Went for a sunday roast and it was perfect. Excellent service from Cheryl!

Cheryl was our lovely server!! She was clearly busy but kept checking in with us and we had a cracking roast!!!

Came here last minute for Sunday roast. The service was excellent, even when it got busy, Clio was polite and friendly and attentive. The foot was delicious and Sunday roast portions were generous. The forest fruit crumble was the star for me, although their dessert selection was great.

A really pleasant experience. Good food. Great service from our server Amy. Thank you. Will visit again.

Our waitress Cheryl was lovely and after us very well x

Had Sunday lunch here. Food was lovely and the staff were really friendly especially our waitress Cheryl who was exceptionally good and helpful. Would definitely go back again.

The Longbridge Mill is in a lovely location which happens to be the halfway point where I meet a friend a couple of times a year! Cheryl, who served us, was charming and efficient and kept an eye on our needs so that we were never wanting nor waiting! The only small quibble, with otherwise great high-end pub grub, was that the roast pepper soup I ordered as a starter didn’t look nor taste of peppers! It was more like a wholesome potato-ey veggy soup which Tasted fine but wasn’t quite what I expected. It might also have benefitted from a nice warm crusty sourdough bread than the very bland white partially toasted and not warm bread it came with. Both of us chose smoked haddock and spinach fishcakes as our main course but both of us were agreed that from the description we had expected the spinach to be in the fish cake mix and not a small pile of fresh spinach leaves wilting under the fish cakes! We also found that neither of us got a hint of the very distinctive and lovely flavour of smoked haddock!! That said - the food is well cooked and presented and the portions are more than generous … it just wasn’t what are taste buds were eagerly expecting! Would we go again … yes of course! It’s good value, the service - Cheryl - was charming and the food is plentiful and varied!

Great meal. Really looked after by Helen

Lovely meal and great service by Cheryl. Will come again

Cheryl our server was absolutely lovely. Food was great and service was speedy. Would definitely come back

Lovely food and great service from Helen.

Roast dinner always tasty. Staff always friendly.

What an awful place. The venue was basically empty but the service was beyond slow. The food when the order was eventually taken was good but the place was freezing, no heating and no fires lit, it is obviously a known issues as they have blankets dotted around. When you are paying this amount you should not be expected to sit in coats and blankets to eat a meal. I appreciate that they would like to have a dog friendly environment but when you have a reactive dog that barked incessantly disturbing the few other people who braved the arctic conditions the management should have intervened, a dog friendly place should only be for friendly dogs. Tables were not cleaned after 30 minute wait I had to find a member of staff by shouting to find someone, they then said someone would be over with the bill. After a longer wait I was about to leave when a member of staff final arrived, no apology was offered. My suggestion would be to pay your dam heating bill and maybe get some staff who understand what good customer service is, this used to be a lovely local venue, now it is a frigid place where customer service goes to freeze to death. In the summer at least you have the entertainment of watching the rats running over all the patio tables and cutlery. Enter at your own peril

Family meal this evening, lovely.

Restaurant was dead on a Sunday evening with no more than 2 other small parties dining. Service was incredibly slow despite it being super quiet, having to wait 30 minutes for drinks and over an hour for food. Half the food on the menu we were told was unavailable, so there were extremely limited options. Overall would not come back

We absolutely love coming to Longbridge Mill! We always bring our 2(sometimes3) golden retrievers and could not be made more welcome by Yasmin and her team. Today it was Amy P who looked after us brilliantly! Thanks guys. See you again VERY soon 💛

3 of us had a meal there today (wed 6 nov). We arrived at approx 2.15. The food was good, large portions. The service was appalling, very very slow, even though there was only 6 or so people in the mill. The drinks were served, then after half an hour we had to chase the menu, even though all 3 people were using walking aids. Menus brought and we were told it would be table service because of walking aids. Half an hour or so later one of us had to go to the bar to order the food. Once ordered food came in good time. Once eaten another three quarters of hour we had to chase the bill. No one came to take payment. The person, I take to be bar manager, printed out the bill and instead of bringing it over, stood talking to other customers for 5 mins, the bill was brought to the table and was told the machine would be brought to us, 10 mins later we had to chase some for that too. I would like to state that apart from the occasions when we chased for service etc.NO MEMBER OF STAFF WAS VISABLE, FRONT OF HOUSE. No one checked if meal was ok or if we required another drink or dessert or coffee. All 3 of us were wrapped in shawls because the room was so cold that it was almost too cold to stay. The whole time we were in the mill, there was another table that had brought their dog. The dog barked the whole time, from us going in at approx 2.15 to them leaving an hour or more later. Also a child that was completely unruly. The whole ambiance of the mill was wrong because of a barking dog, its owner saying, why or you barking, shush, be quiet, no more barking you bad boy. NOT CONDUCIVE TO AN ENJOYABLE TIME. So all in all, SERVICE DIABOLICAL, ROOM ICE COLD, NO STAFF AVAILABLE AT ALL. Not an enjoyable meal, which it should have been. Not a place I would recommend nor that I will be returning to

We had a lovely meal, served by Scott. Fantastic customer service, wonderful meal in a cosy environment, will definitely be back!

Met up with some family for a lovely Sunday roast, food was excellent, service was a little slow but it was ever so busy, so it was completely understandable. The interior of the mill was quite homey, and we snagged a table in its own little alcove so it felt like we had a room to ourselves!

We’ve always had such great service when we’ve visited Longbridge Mill and on our most recent visit, we brought our 15 day old baby girl and our Labrador for our first day out as a family of 4! Service was just as amazing and Ewan - our waiter - was very attentive! Thank you very much :)

Brilliant food lovely staff and nice atmosphere

Lovely Sunday roast with a big group. Service by Clio was fab throughout, our 1st visit despite living up the road and we'll be back. Generous portion sizes and mini pud with hot drink a good deal!

Great and lovely place, people were friendly and really nice food. it’s nice that it’s dog friendly and spacious parking. we had a lovely sunday roast! Clio was really attentive a did a great job on our table.

Amazing service from lovely Helen and the best roast I’ve had in a long time! Thank you 🙏🏻 we will be back! X

Lovely food & great service from Helen.

Had the most fantastic roast for my birthday today! Helen was superb thank you for looking after us ❤️we will be back! x

Enjoyable Sunday lunch. Thanks for wonderful service Clio

Massive car park. Comfortable and spacious pub with a great beer and wine selection. A lovely roast and excellent service. Clio looked after our table of 10 very well. We'll be back!

My friend and I came last night for a meal. We’ve been here a few times as it’s a good place to meet as we don’t live that close to each other. The restaurant, for a Friday night, was very quiet. There seemed to be only one waitress working and the service from start to finish was incredibly slow. She apologised every time she came to our table but this in itself became very annoying. There is such a thing as apologising too much! Needless to say, despite all of the apologies, the service never sped up. The couple on the next table left as they were fed up with the slow service. I ordered fish and chips and when it finally came, the chips were cold and the batter was chewy. It was if it had been lying around for a long time and then heated up. Pretty awful but I ate it as it was starving! The starter was a tandoori skewer. Well, what an insult for approx £6. Three tiny bits of chicken with cabbage drowned in vinegar. We won’t be coming back as the service and food were awful. I reluctantly gave a small tip but only because my friend believes in always giving tips. In my opinion, you don’t get a tip unless you excel in what you’re doing and they didn’t. Reading through the other reviews and comments from management, clearly this is a regular problem, with the management saying they’ll address it. They clearly haven’t so nothing will change and their Friday nights will end up even quieter than they were last night.

A great eggs Benedict for brekkie.

Great food and atmosphere at a reasonable price

Steady as they go.. Consistently ok

Food was great, great choice, fresh and tasty. Puddings were a little bit pricey. Seating was probably the worst we have experienced in a restaurant. There was a large christening taking place on the floor above the restaurant which was a wooden floor and stairs to and from the upper floor where we were sat right in front of. constant traffic, children running up and down the stairs constantly and the general noise from upstairs was horrific to the point that 3 of us left the restaurant with horrific headaches. Other people sat in the same vicinity were also not very happy with the situation either.

check on where you sitting as if you are direcly below the upstairs area, then it can be very noisy if there is a private function going on.

Visited this evening and it was frankly rubbish. A lovely pub and setting but Everything else was rubbish. The restaurant was almost empty and we waited over a hour for our food. My wife had her favourite the pork belly roast that was well over cooked and hard. My son and I had the rib eye steak with the king prawn upgrade. The steaks and pepper corn sauce was barely warm but you could say cold. I did complain about the cold prawns but there was no replacements left. The only good thing was that the chip was hot. I hate to think what it would be like if it was busy. My sons in-laws had just finished there meals when we arrived under a separate booking and they said they're pork belly was the same , we should of listened to them. Don't know what there bill was but £150 for adults and my 2 young grand children. Not worth half of that.

Food OK but no real atmosphere. Trying to be modern by ordering from an app. Does add to the enjoyment

Stopped by for a business lunch, vey friendly service by Clio. I would definitely recommend the skewers, I had two and I couldn't finish the second ( and i’m greedy!)

I love coming to Longbridge Mill as it never fails to impress. The food has always been good and we have eaten here a lot. Service was great, our waitress Cheryl has done a fantastic job looking after us. Great work all, see you soon!

Lovely location, friendly staff, very nice food. However was a little disappointing there was only one ale available and service was a little slow given that they were not particularly busy, this however did not affect us as a group as we did not have any time restrictions and gave us time to socialise. It would be an issue if we were a group with a need to fit into a time slot.

Wonderful place with character. Enjoyed a lovely ribeye steak followed by the fruit crumble. Service by Cheryl was excellent will visit again

Great food! As well as great service from Cheryl!

Food was great and service from Helen was fantastic.

Absolutely love coming here. The Sunday Roast was delicious and the service is always great. Helen was lovely and so accommodating.

Food was lovely and Cheryl was very friendly and efficient in her service

Very enjoyable meal with the family. Very good service from Chelsea. Lovely atmosphere. Would highly recommend.

Excellent service and delicious food. Staff are lovely and welcoming. Skewers were absolutely delicious. Steak cooked to perfection.

Clio was an absolute pleasure and took great care of my party for my nans 80th birthday! We always look forward to lunch at longbridge!

Beef rib was absolutely fantastic! My partner had the Pork Belly and son had the new Charcuterie pizza with extra chillis! Sticky platter for starters and Cheesecake for pudding! Perfect Friday evening in a relaxed comfy pub by the fire!

Lovely food. Great service and surroundings.

Couldn’t ask for a better experience. Chelsea was amazing - very attentive and couldn’t do enough for us. Food was perfect

Been to The Mill many times it just gets better and better Lesley and all her staff really do look after you. Each and everyone are so professional and look after you so well the food is amazing and we can’t fault this place alt all. Many thanks to all the staff and carry on the impressive hospitality and service you all are fantastic. Trevor and Kate Phillips

Cheryl was so helpful and looked after us so well. She made it a perfect lunch for us all.

Service was excellent and the food was absolutely fabulous. I will come here again with my family for an evening meal.a personal thanyou to Cheryl for her excelent service

delicious food and fab service from Cheryl - always love coming here

Exceptionally good service. Attentive friendly staff and delicious food. We will be back!

Booked in advance for table if 8- Table wasn’t ready when we arrived. Finally seated by very grumpy waitress, who gave menus. Didn’t see her again for another 40mins. When we ordered we were then told that they didn’t have half our choices. Had to wait an hour for food. Kids were starving by then. Roast came out and had to wait another 10mins before the veg came out with other dishes. Bad service, didn’t seem enough staff, even though it wasn’t that busy. People were just going to the bar to get own drinks but even then no one seemed to be there. Food portions varied even though the same dish was ordered. One looked reasonable, the other looked like a kids portion- but the actual kids portion we ordered was bigger! Didn’t wait around to order a pudding as we had already been in there for 3hours and only had one course! Seem really short staffed and the ones that served us lacked customer service or even a smile. Food average, not worth the price. Seems to have gone down hill, such a shame as it’s a lovely location.

A beautiful property, cosy dining area on a chilly day, great meal and friendly, excellent service from a lovely lady called Cheryl. We'll be back! x

Great staff Ewen is a Great bar men but all staff are great

The food was great but the service was shocking. We had booked this dinner a couple of weeks in advance. It took about half an hour (and for us to chase them up) to receive our drinks. Was told there was an hour wait on food when we arrived, didn’t expect it for drinks. Asked multiple times for a jug of tap water. Was told about 5 different options were off the menu because they had ran out of food as they had been busy. Staff seemed stressed and likely weren’t trying to come across rude but were very abrupt and unapologetic.

Delicious Sunday roast, friendly welcome and a good kids menu. Cheryl our waitress was absolutely brilliant.

Very good service and meals we great Cheryl was very helpful and knowledgeable

Good very good but small portion. Good choice of 🍻

Cheryl served us excellently today at Longbridge Mill. She is always helpful and nothing is too much trouble for her. Food was also very good.

Just had a lovely lunch here, we shared the baked Camembert and a portion of chips then had dessert. I love it when restaurants offer a mini dessert and coffee! The waiting staff couldn’t have been more helpful too; we had a table in a rather noisy location at first but it was no problem to be moved when we asked for a different table. Service was friendly and helpful and Cheryl was amazing, thank you for making our lunch experience so good!

The staff and manager were friendly. Food was good but a long wait after ordering. Manager said they hadn't expected to be so busy but previous reviewers seem to have had similar waits. Maybe the chef is slow or the kitchen understaffed?

Overpriced and bland. The stone baked bread with beetroot hummus was strange, there was no taste to the hummus at all. The bread okay, not warm enough though. the chicken bacon & avo salad was awful, the avocado was brown meaning it wasn't fresh, the extra grilled halloumi i had asked for was half burnt, the dressing tasted fishy and I was left so underwhelmed. the belgian fries were awful, the mayo or what ever it was on top was running clear like egg yolk and tasted so strange. The banoffee choux bun was not a choux bun, it was a flat pancake with banana filling. I don't get how the feedback from the reviews is not being taken into account and fed back to the head chef!

Food was enjoyable with a generous portion size. We did however wait 45 minutes for our food and parts of the food were not hot. Another 25 minutes of waiting for our table to be cleared I had to ask in the end. We did feel forgotten about and ignored. Puddings then took another 30 minutes to arrive. Staff were friendly but there was a lack of attentiveness.

Great service from all the staff especially from Clio as well as great food. Never disappoints. Update Back at the Longbridge again for lunch with family got amazing service again from Cleo and Yasmin. Food on point as always. I seriously do recommend if you in the area give it a try 😁

Fantastic place to eat , food 👌 lovely grounds , nothing to much for the staff ,

Great ambience, dogs welcome, good selection of drinks and food. Very helpful staff, nothing was too much trouble.

Very friendly staff and good food.

We a lovely Sunday lunch with friends and we were served by Sheryl. She was really friendly and attentive, no hurrying us along so we had it a really relaxed meal. We will definitely be back

Food great.. Cheryl waitress efficient and friendly .. If in area woukd be happy to return 😊

Amazing Sunday roast here with good friends! Cheryl was fantastic...such friendly professional service

I felt the food was overpriced for the quality. It was not bad enough to complain but my chicken was over done as was the burger bun. Was given chicken nuggets instead of Quorn which was only noted by parent despite a preorder wimhich was double checked on arrival. The waitress was very good, patient and attentive. It's not somewhere I'd avoid but I wouldn't be in a hurry to rush back simply due to the the price of food- for the same price there are other places to go with a menu and finish I'd prefer. The aesthetic was nice and there is a fire place which I imagine is lovely in autumn/winter. It is a dog friendly pub.

Cheryl was lovely. Superb lunch and super smiley service. Thank you all at Longbridge Mill.

Met here as a midway point with friends for an evening with some food, a few drinks, in a sunny pub garden. Cheryl looked after us and she was absolutely lovely. She never kept us waiting at the bar, nothing was too much trouble and she always had a smile on her face. Thanks Cheryl!

Having been here many times, we were extremely disappointed with their brunch offering. Food took ages to come (and the restaurant was quiet) and then most of it was cold. The Bacon was so over cooked it was rock hard. When we went to pay and mentioned it, the lady knocked off the cost of 1 drink as compensation. Needless to say we won't be going for brunch again.

Jessica P was an awesome waitress. Top quality service

Always amazing food. Helen is amazing waitress. Thank you

Great pub with good food and good service

Sunday roast was delicious. Couldn’t eat it all!

We enjoyed a really great Sunday roast, we all had the trio of meats and added a couple of cauliflower cheeses. The food was hot and well presented and tasted delicious. The service was very good, with everyone being friendly and polite It's also good value for money and we will definitely make a return trip soon.

5* service from Chelsea this evening

Amy was a lovely server, all our food was amazing and served hot. I would definitely recommend a visit and especially the mango & passion fruit pavlova.

Always a good experience. Come here often with family and friends

Great place for a meal with friends or a romantic meal for two. The food was great, and it was nice & hot when served.. The service was good and the waitresses were on the ball, there when we wanted and discreet when not. Will we be back? Most definitely.

Anna was a great host, lovely food and a good atmosphere

Amy P was very friendly and attentive. Food was very nice but chips were slightly undercooked.

We always have a lovely meal. Staff are friendly and food is good.

Served by Cheryl Amazing personal service really welcoming and accommodating for our baby making sure he was comfortable so we could enjoy our food We had the chicken skewers which were amazing quality will definitely be coming again soon

We had cheryl as our waiter and went above and beyond to service our meal making sure they served what we asked for and got the sauce too! Such a friendly lovely waiter the food was amazing the service was brilliant and the atmosphere was over all the best I’d definitely come back, thank you cheryl and longbridge staff ☺️

Absolutely fantastic. Had my Dads 70th birthday party over the August Bank holiday weekend. Cheryl was our host and couldn’t have done more for us. Thank you all very much.