Longbridge Mill in Basingstoke and Deane

Service was a little slow this visit.

We visited as a family today and we left absolutely miserable. It was a birthday celebration that we booked for my father and the service we received was diabolical. So much so that it caused the toddler in our family to become distressed and I had to walk out and leave my meal as the waiter and the manager were so unbelievably rude and refused to abide by the law being that anyone over the age of 16, accompanied by an adult can have a drink with a meal. I was asked for my ID and i provided a photo which was not enough so i accepted and when my father asked for an extra glass with our bottle of champagne for myself, they refused and said that it was due to me not having ID. We brought up the law about being over 16 with an adult and they said they don’t abide by that law here and they’ve changed it… i looked on the website and it stated that nowhere. I am almost 20 years of age with tattoos and i was holding my son the entire time. i don’t look under 18 at all, let alone 16, i also provided a picture of my ID. I have worked in hospitality long enough to know this treatment was despicable. May i add that the other two people accompanying us were not asked to provide ID, one of who was actually 17 and therefore did have a drink with her meal. I left the restaurant in tears after how i had been spoken too and saw the waiter smirking at me from behind the bar. Other than that the food was cold, and i was not able to even eat the rest of my meal. We doubt that after the shocking customer service we received today that we would receiving any money back or money off our next visit. I am considering taking this further and to social media too as I’m a reputable influencer who was excited to make my posts about my experience but i’m afraid i’m leaning more towards posting what my visit was actually like today. So disappointing as this pub used to be our family favourite. Disgraceful, to say the least.

Good menu choices, nice location and friendly staff. Helen was lovely

Good food and good service. Proper pie and excellent burger

Cheryl was extremely lovely and chatty making everyone feel welcome and help with any questions with a smile

Food was great, prawns slightly overdone The best part of our experience was Ollie who couldn’t have been more attentive Best service I’ve had in a while Thanks Ollie 🤩

Seems like pub is under new managment. Inside and outside is clean. Food is ok, tasty beer

Helpful waiter . Three rib eye steaks one ok two a little too much gristle. Otherwise ok. Would go back but choose other options not steak. Maybe fillet was better. Should have paid extra for fillet and had medium rare not rare. No Guineas zero. Zero lager Peroni poor substitute. For drivers not enough choices. Kombucha is the new go to for drivers!!

Cheryl our host was brilliant - this is the first time we have eaten here in a few years and we will definitely be back, she was very attentive and nothing was too much trouble - thank you!

Ollie was fantastic, we thoroughly enjoyed our visit.

Nice place to go for food and few drinks.

Visited today for a family birthday. Staff were very welcoming very speedy service the food was out standing and the puddings were amazing. Helen looked after us well and made sure we had everything we needed.

Everything was great from the service to the food and the venue.

Hi dropped in for lunch which was good a decent burger and the bacon chop where both very enjoyable The server Olly was polite attentive and efficient and could not have been better we have been here several times both mid week and for Sunday lunch and have been happy every time. It does get busy at weekends so worth booking

Food was very nice when it came but took 2 hours from arriving to eating. At no point did anyone come to check on us/apologise etc.

Lovely family meal, great quality food, and Fab service from Anna.

Lovely pub in a picturesque area! Cosy and warm inside, and great food! Excellent service from Clio, thank you!

Beautiful food, fresh and good quality. Exceptional service. Highly recommend.

+The young waiting staff & the barman were lovely. Roast dinners & deserts were delicious. Ate our meal at comfortable warm table. - Not a great start though, no lamb or beef available (we ordered trio roasts) no parnsips or stuffing served, had to ask & chase. Tiniest pot of gravy had to ask for more. First table we were sat down at was literally freezing, we pulled the blind down behind us but still freezing, we asked for the fire to be lit but were told no coal but we could see logs, kindling & fire lighters which no one wanted to light. + But we did then move to much warmer, comfortable table so that was fine & the servers & bar man were really nice & the food good so on balance a good visit.

Good food, tasty and great value. Our ur server Cheryl was super helpful. A lovely evening. We would go again in a heartbeat.

We had a great time at the restaurant tonight. Food was delicious and served hot by smiling, polite and very attentive Ollie. We will be back to try your Sunday roast. Thanks

Excellent venue, plenty of parking, restaurant had a welcoming and cosy atmosphere, staff were welcoming especially Cheryl and the new bar manager. Plenty to chose off the menu, I had the buttermilk chicken which was yummy, friends had chicken skewers which were huge, dog friendly and you can visit the watermill part which is still in operation. Well worth a visit as it was good value for money

Beautiful food & delightful pint of Aspells. Great staff & we were well looked after. Will definitely go again. Dog had a lovely sitting in front of the fire & he also got a doggo blanket.

There were few positives on this visit. The welcome was barely a welcome, the lady (whom I think is the manager), barely looked at us when handing over menu’s. It took a long time to get our drinks and food ordered. The food took well over an hour to actually get to our table. When it arrived 3 out of the 4 meals were lukewarm but we chose to keep the children’s meals and my wife’s as they were very hungry by this point (around 20:15). My meal was a fillet and was barely warm to touch so I asked for a meal that would be hot and match the £30 price point. It arrived again quickly, but had simply been warmed up and new fries added. No apology was given and no explanation or recompense offered. The kids were very tired at this point and so we headed home, I had to stop at the bar to pay and did not get asked how my meal was, so I decided to just call it a loss and head home rather than make a scene. All in all, a poor experience and I’ve promised myself I won’t be heading back, despite living about 7 mins away. Some customer service training is in order I think. We have been a few times and whilst it’s usually average, this fell well below even those expectations.

Booked here for a family birthday celebration. Lovely warm and cosy building but was rather quiet when we were there, but this could be that we chose a time between lunch and dinner. 1 small gripe was in a very quiet restaurant they placed another couple on a table very close to ours, meaning the servers couldn't easily get past even though their were plenty of empty tables away from ours. The service was quick and friendly and the food was excellent and reasonably priced. Will definitely be back! 😃

What a lovely evening! Cheryl looked after our party extremely well. Food was prompt and delicious, staff were very friendly and attentive. Thank you for a lovely evening 😁

Lovely evening, Cheryl and the team were excellent. Thank you for making the effort with us all.

Great service from Cheryl, service with a smile, very helpful Great food, good quality and quantity Good atmosphere Good price Thankyou

A lovely pub, great food and fab service. Clio served us and she was friendly, polite and efficient. Thank you for a great experience.

Decent eat and a lovely atmosphere

Great Sunday roast. Outstanding service from Cheryl who made sure we had everything we needed and went above and beyond. Food was delicious. Would highly recommend

Brilliant service from Ollie! So friendly and welcoming thank you 😊

Great food and service from Ollie!

Menu is a little lacking. But the food served was good. Lovely staff. Very friendly & attentive. Cosy atmosphere near the fire.

Olly was fantastic, very friendly and welcoming Great food

Went as a group of friends on the 22nd Jan 2025. Service and food was excellent, would happily recommend it. Food for 12 people all came out at the same time nice and hot.

Well priced food with friendly service.

We went as a party of 14 last night and we all enjoyed our meals and served very efficiently by Cheryl

Booked Sunday lunch at the last minute and very pleased with the whole experience. Service by Ollie was very good throughout and the food was consistently good across everything we ordered.

One of my favourite places to eat! Ollie looked after us on our most recent trip and made our experience even better, thanks Ollie! :-)

Clio is very nice, and had a great service. Food was amazing, definitely recommend. Thank you Clio for your service today.

We come here for a while food is great . Tonight Anna was amazing thank you

Anna service was great and the food was amazing for birthday meal

Cheryl was very friendly and efficient

This was a very disappointing visit to the point I felt it necessary to apologise to my wife for bringing her. The food was mediocre at best I had the signature burger. My wife had chicken parmigiana that she said it tasted like frozen chicken from Costco. It was very cold in the dining area. Wait times were terrible, we was there 1h:45 Just to have main meals and then skipped desert just because how long it took. In the time we were there 3 different meals were sent back due to being cold. Shocked. truly shocked

Service was terribly slow. Table booked at 1815 and we didn't leave until 2125, having complained about the service time and asked for the bill when ordering desserts so that we could pay and leave quickly. Even then, I had to ask to pay the bill. The food was slow to arrive (but not ridiculously slow) but we were left with empty starter plates for 15 minutes - which was not great - and main course plates for 45 minutes - which was unacceptable. We were only asked for further drinks when the dessert order was taken. I heard two other tables complaining about service times. When my wife said how long we'd been in the restaurant the service staff said "no you haven't", effectively calling her a liar.

Second visit at Longbridge Mill on Friday evening and it was great! We will be back. Lovely food at reasonable prices and a very friendly team.

Went for lunch today and had Maddy serving our table she was very attentive and made sure we got everything we wanted promptly whilst being very kind! The food and drink itself was amazing and we loved everything that we got would definitely recommend coming here and would come back again! We came to the longbridge mill again and Cheryl served us today (7/1/25) she was very friendly from start to finish and made sure we had everything we needed through out the whole meal! We were both very pleased with the service we had today as it’s nice to know that the place hasn’t changed but for the better! Food was excellent again too!

Lovely food , very efficient waitress Cheryl

Amy our waitress was super attentive and friendly. The food was excellent and was served in a timely manner. I would definitely recommend for a Sunday roast.

Lunch for 4 on Saturday after New Year, so the venue was very quiet. Lots more positives than negatives here. Great food, great service and great setting. The only downside was that the place was really quite cold. The heating was on but the fire wasn't lit until >30 mins after we arrived. I am sure if it was busy this issue would less, and of course when not literally freezing outside! Thank you Anna for the service.

Lovely venue, felt very comfy there. Friendly staff and good selection of drinks and food menu. Liked that there are also sharer dishes. I was recommended this place and came here with the family for my husband's birthday, he was very pleased with the food.

Good atmosphere but food not so good, service slow and amateur.

Food was nice, new staff had no idea on table set ups, long wait between courses (not a bad thing compared to the previous time we had Christmas dinner with you) but the time between courses was too long, sat us in an area I specifically asked not to be sat in, requested a gluten free bread roll and had to wait ages for my starter because of this (was requested when order was placed) despite the rest of our table receiving their starters

We booked for the Xmas menu at 7pm. But when we arrived and eventually seated we were told the my had run out and could only do the standard menu. We then didn’t get served a main course until 8:45. Food was average and often cold. Won’t come back.

A lovely impromptu Christmas Eve lunch with an old friend. We opted for the fish finger sandwiches followed by the mini bakewell tart and coffee. The food came out hot, and in good time. Anna (our waitress) was friendly, attentive and polite. She knew the menu and allergens well. She mentioned that they have over 400 covers booked for Christmas Day, and i hope that this goes as well as our mini celebration was today.

Lovely christmas eve lunch with family great service from Ewen and lovely food

Ordered food on Friday evening, after 30 minutes chased the food order to be told it hadn’t put through correctly. No apology was given, therefore we left the pub without dinner. It should also be noted the last few visits the pub has been very cold - therefore we will not be returning.

Good food and phenomenal desserts. Sticky toffee was really good. Cheryl did a great job serving us.

First time visiting The Longbridge Mill, great service by Cheryl, great food and lovely venue, definitely returning

Lovely meal at Longbridge Mill and a special thank you to Amy for the fantastic service!

The ambience was nice nicely decorated for our Christmas catch up. Delighted to also see the lovely Cheryl our waitress still there. She really looks after us, so jolly lets us be, but attentive enough to know when we need something. Lovely few hours spent

We eaten 3 times in the past 6 weeks here. Its nice. Some of the staff are really engaging, eye contact and chatty. 1st visit generally fine. 2nd visit, nice welcoming staff. Sunday roast was cold so ask for it to go in the microwave which the kitchen obliged. If I was the chef I would have been embarrassed and re plated but he was happy to bung it in the microwave. 3rd visit this Sunday. Challenging as some tractors were due in the car park so heaving with people lingering around taking up tables. Roasts were warm. No steam off the food. Didn't help the kitchen staff came into the bar opened the fire doors to go and see the tractors but held the fire door open. We were so cold, eating warm food. I guess we will try elsewhere for a hot Sunday roast. Note 5 real ales 3 always "coming soon" seems to be the rule here. Front of house staff a credit. Kitchen needs some heat lamps or improved co ordination.

Busy restaurant, nice atmosphere. Waitress was excellent, Amy P. Thank you Amy - deserves a mention and a bonus! Food was good

The pub was nice and not busy when we got there. The 2 members of staff were welcoming. Service, however, was appallingly slow. We arrived at 12.15pm and didn't get our starters until almost 1.15pm and got our mains around 1.40pm. We decided to forego dessert or coffee as we ran out of time. Very disappointing. There was a large group in for lunch and it looked like they may have pre-ordered which was probably just as well or they'd probably still be there now. Staffing levels were clearly too light, which isn't acceptable given they knew there was a large booking. The food was very nice, but I won't be rushing back anytime soon.

Dined here twice within a week and both had very slow service! First was on the Sunday for a roast dinner with my partner. Service was very slow, we were not in a hurry so didn’t think much of waiting over 45 minutes for food but we had to ask for our drinks when the food arrived and we had not even been given drinks. We were seated in a corner between two big tables so felt forgotten. I had already booked our work Christmas meal for 7 people and was concerned with my experience above but felt that maybe they were just busy. The experience was much worse. It was not even that busy compared to the Sunday. We were there for over 4 hours, only 2 courses of food. 4 people had the Turkey and these were sent back to warm up as arrived cold. My main was over cooked and dry. We ordered drinks which took over an hour to receive and some did not even turn up. Very disappointed as we had eaten here for our Christmas work meal last year and had a great experience. The place was lacking atmosphere. Bad night and expensive for the rubbish experience, luckily I had great company!

Absolutely dreadful and after many years of eating here, I can safely say that I will never return. We booked a Christmas meal here last week and experienced the most dreadful service and food quality. There was no atmosphere in the pub and we waited hours for food to arrive. When the food did arrive it was lukewarm so we sent it back to the kitchen. We then had the pleasure of eating dried out food that had been reheated. Drinks ordered during the excessively long wait never arrived and there was no communication from the waiting staff.

We booked a festive evening with family for 7pm. We waited until 7.30 before we were asked if we wanted drinks. Waited another half hour for our drinks to arrive. It then took 45 minutes before our starters arrived. We then waited until gone 9.30 for our mains so decided to walk out The waiter / waitress did not communicate with us or offer us any nibbles or apologise for the wait. It’s such a shame we use to enjoy coming here, but we will not be returning.

Clio was amazing and very kind. She was professional and quick with our service.

Go here often. Was very disappointed last night. The waitress, who’s name we didn’t know, was rude, didn’t keep us updated on our food, was offered no nibbles because of the long wait times. Took 30mins to order drinks, another 30mins for them to come and then 45mins for the starters to come. Table was booked for 7, 9:30 and no food. Had to leave because let’s be real, who’s eating a roast dinner at 10 at night. If you have a Christmas dinner booked it over the next few weeks, think over wise.

Most awful experience here last night! I booked a table for a lovely family pre Christmas meal and left hungry and angry. Table was booked for 7pm, it took over half hour to be asked our drinks order, then another 20 minutes at least for them to arrive and food order to be taken. Our starters arrived around 8:30pm which was a long wait but we allowed time as it’s Christmas and knew it would be busy. We had plates cleared thinking mains would follow shortly after. Mains never arrived and it got to 9:30pm when we decided to leave, two and a half hours after we arrived. Two and a half hours is ridiculous time to wait for a main but what made it worse is our server never approached us apologising for the delay or to ask if we wanted extra drinks etc, literally no communication. When we left the guy behind the bar said he didn’t even have an excuse why the service had been as bad as it had and didn’t blame us for leaving. We weren’t the only unhappy diners. If you have booked for Christmas I would suggest you try and go somewhere else if possible as you will only have your Christmas ruined going here. We don’t know if our mains would ever have arrived but what we do know is after years of going to Longbridge for Sunday roasts, birthday celebrations, date nights and Christmases we will NEVER be going back there again.

Very pleasant lunch….food was very good, service very promptly considering how busy they were and special thanks to Cheryl….very friendly and attentive

Good service and my mains was well cooked-the seabass, and the cheese came was top-notch

TBF we didn't eat, as we left after waiting for over one hour to be served. This was the second time with a similar experience.

Service slow. Disappointed with menu options with items not being available the first server was ok 2nd server named jess was good and helpful.

Good pub and good food. Service is a bit slow and the waiter forgot some orders.

Great swift service, friendly server, good timing, lovely food, great atmosphere - just what we wanted for a Sunday Brunch; the Dog loved the free biscuits and courtesy blanket too. We got lucky with Scottie as our server - welcoming, friendly, attentive when needed

We waited for over an hour for food and the last time we went before that the food was terrible. Would not recommend to anyone

Had a wonderful time at Longbridge Mill. We had Lauren as our lovely server as well as the rest of the welcoming team. The atmosphere is so pretty with the festive decorations. Very welcoming and the food is delicious. I recommend the Root Vegetable Wellington and The Honeycomb Dome

We waited for 1 hour and 20 minutes for our food to come and it didn’t even end up coming. No logs were being put on the fire and we were not being served at all. Would not go again disappointingly.

Customer service was great from a gentleman named Scott. The food came swiftly and the eggs Benedict is a brunch dish I’d recommend.

Great service from Cheryl (26/11) as always. She always gives the warmest welcome and is great fun. Food was excellent and we had a lovely round table in an alcove, perfect for our family celebration.

Great service from Cheryl and wonderful food and atmosphere

Cheryl was amazing, fantastic server and good food

Our waitress Cheryl was friendly and very helpful, food would brilliant, plenty and very tasty!! Definitely would return 👍

Best place in Basingstoke. Great food

Great roast dinner, friendly staff (served by Jess) and lovely atmosphere.

Traditional pub, really great atmosphere and the kids really liked exploring the flour mill attached

Helen our server was lovely! Really attentive and friendly the whole meal. Food was 10/10 too. Was our first time here and will certainly be returning! Thank you Helen Xx

Delicious Sunday roast, at great value. Quick and friendly service had today by Cheryl. Thanks 😊

A really pleasant experience. Good food. Great service from our server Amy. Thank you. Will visit again.

Came here last minute for Sunday roast. The service was excellent, even when it got busy, Clio was polite and friendly and attentive. The foot was delicious and Sunday roast portions were generous. The forest fruit crumble was the star for me, although their dessert selection was great.

Cheryl was our lovely server!! She was clearly busy but kept checking in with us and we had a cracking roast!!!

Went for a sunday roast and it was perfect. Excellent service from Cheryl!

Cheryl was a brilliant waitress, very on the ball and makes sure you have everything you need

Our waitress Cheryl was lovely and after us very well x

Had Sunday lunch here. Food was lovely and the staff were really friendly especially our waitress Cheryl who was exceptionally good and helpful. Would definitely go back again.

The Longbridge Mill is in a lovely location which happens to be the halfway point where I meet a friend a couple of times a year! Cheryl, who served us, was charming and efficient and kept an eye on our needs so that we were never wanting nor waiting! The only small quibble, with otherwise great high-end pub grub, was that the roast pepper soup I ordered as a starter didn’t look nor taste of peppers! It was more like a wholesome potato-ey veggy soup which Tasted fine but wasn’t quite what I expected. It might also have benefitted from a nice warm crusty sourdough bread than the very bland white partially toasted and not warm bread it came with. Both of us chose smoked haddock and spinach fishcakes as our main course but both of us were agreed that from the description we had expected the spinach to be in the fish cake mix and not a small pile of fresh spinach leaves wilting under the fish cakes! We also found that neither of us got a hint of the very distinctive and lovely flavour of smoked haddock!! That said - the food is well cooked and presented and the portions are more than generous … it just wasn’t what are taste buds were eagerly expecting! Would we go again … yes of course! It’s good value, the service - Cheryl - was charming and the food is plentiful and varied!

Great meal. Really looked after by Helen

Lovely meal and great service by Cheryl. Will come again