Fisssh in Wealden

Gourmet burger! More like fair ground burger! For £9 I was expecting far better than a microwave burger Very disapointing

I have really mixed feelings about this place. If the score was based on food only I'd give a score of 4/5. If the score was based on the staff I'd give a score of 2/5. So that explains why I gave an average of 3/5. This is a weird review because on the whole I think the food is way above average and at times truly excellent, and it's rare to find a place that specialises in British food, let alone with a sit-down area. But frankly it's the staff that let this place down imo. My experience with the staff is a mixture of cluelessness, rudeness, a lack of pro-activeness/initiative, and no desire to take feedback on board and act on it to fix problems. (Although that said, that sadly applies to LOADS of places. It's the norm in my experience, although in a place with such good food it's utterly baffling.) 1st visit: I ate in and had two pieces of fried chicken, small chips (as opposed to fries, they do both), gravy and corn on the cob. The chicken, chips and gravy were excellent (the gravy is especially good). The corn on the cob could have done with melted butter on it imo, but all in all I was pretty damn impressed. I asked if I could get Coke with ice and lemon and was bluntly told 'no'. But after a ridiculous to and fro, in the end I got a plastic cup with a slice of lemon in it (after all they have lemon slices to serve with the fish) and a cold can of Coke out of the fridge, so close enough. Instead of bluntly saying 'no', it would have made far more sense to have said "I can do you a cold can of Coke out of the fridge in a cup with a wedge of lemon". But no, I was just gormlessly told 'no'. Not good. I also had to get up to request napkins. Why aren't they on the tables or come on the tray or available on the counter? Or all 3? They should be. It's small attention to detail that makes the difference between say an 8/10 score, an 8.5/10 score, a 9/10 score and a 9.5/10 score. Oh and my table was wobbly, which is a huge bugbear of mine. I've lost count of how many places I've been to with wobbly tables. This is something that is so easy to check on and fix, but so often it's not done. Managers and staff should be checking for wobbly tables every day and fixing any they find. A simple solution would be table legs with feet that can be screwed up or down, as with fridges and washing machines. Failing that, just put beer mats under the legs. Or whatever. Just use some initiative and be pro-active. 2nd visit: I liked the chicken so much the first time, I went back a week or so later for a repeat, although this time I ordered fries instead of chips (they do both). The first piece of chicken was great as before, but the second piece was slimy and not great at all. I assume it was (badly cooked) chicken thigh as opposed to chicken breast, although I'm not sure. The fries weren't as good as the chips, but nothing to complain about, just a bit bland. I mean they were edible, just not as good as the excellent chips. I emailed to complain about the bad second piece of chicken and was offered a voucher, but as I said in my email to them, I ate all the food because I don't like wasting food. I wasn't after a voucher or a refund and didn't ask for one. I haven't redeemed the voucher and don't intend to. I asked in my email if they use chicken thighs and this question wasn't answered. I also asked if customers could request chicken breast only when ordering chicken pieces and that question wasn't answered either. I could have replied to their email, but it was obvious they were avoiding answering my questions so I didn't see the point. You had your chance Fisssh management, don't complain that I'm now posting a review on TripAdvisor. 3rd visit: I ordered a beef & onion pie, chips (much better than the fries imo), mushy peas and gravy. This was probably one of the best fast food meals I've ever had in my life. I'd say 9.5 out of 10. The pie was truly excellent. It came out looking a bit pale and I thought it could have done with some melted butter on top to make it look more appetising (although pouring gravy on it helped looks-wise), but it tasted amazing. Oh and it was shortcrust pastry, which I love. My only tiny criticism is that the mushy peas could have been better, but that's a common issue. They're always improved by adding salt and/or powdered veg stock (e.g. Marigold), powdered white pepper and malt vinegar, so it would make sense to prepare them like that in the first place. I don't know why places don't do that. 4th visit: This was a quick visit because I wanted a quick bite and had to be somewhere shortly (which I told the cashier), so I ordered a chicken burger with mayo and no chips/fries. I was asked if I wanted cheese. No, if I wanted cheese I'd have asked for it. I was asked if I wanted chips/fries. No because if I did, I'd have asked for them. Don't try to upsell me. It's annoying and insulting. After I got the burger, I could tell immediately that the burger bun was cold, but since I was in a bit of a rush I didn't try to get it fixed. And when I say cold, I mean cold, not room temperature. I asked if the bun had been heated up and the person said it had. Either the bun had come out of a freezer and been inadequately heated up, or the bun had come out of a fridge and the person was lying to me (or wasn't aware of that). I said the bun was *cold* and the person just rudely walked off looking annoyed as if I was being unreasonable. Atrocious customer service, or rather a complete lack of it. Oh and the burger wasn't brought to my table. Someone just called out "chicken burger" and I had to go collect it from the counter like a peasant even though it should have been brought to my table. And again, no napkins provided. As for the staff, they're the biggest problem in Fisssh as I said before. For the most part they don't really seem to give the impression that they give a damn. I praised the excellent gravy to a member of staff (maybe the manager? not sure) and I had a chat with him for a bit about how good it is and where I could get it from, but then later after finishing my meal I spoke to the same person and asked him if he could get in 500ml bottles of Coke and his reaction was cool to say the least (I assumed I was talking to a manager, although I might be wrong). I pointed out that a 330ml can is too small and the large bottles of Coke they have are too large, but a 500ml bottle would be just right. He said he *supposed* he could look into it, but I didn't sense any conviction or any intention to actually follow through on my request. And when I said that a 330ml can was too small, he said that I could get a large bottle. What kind of a comment is that? I'm not going to guzzle 2 litres of Coke on my own, am I? The fact he even said that amazed me and annoyed me in equal measure. Yet another problem was with the WiFi. Fisssh has two networks. If I remember correctly, one is called Fisssh and the other is called Fisssh Public. I initially tried to connect to Fisssh (why wouldn't I? logical, right?), but the WiFi password didn't work. I asked a server about this, but when I said I couldn't connect the person said 'Sorry'. Sorry? Saying sorry doesn't help me. Saying sorry doesn't get me online. Sorry is beyond useless. Sorry is insulting. A GOOD response would be to say "I'll get the manager". Fisssh management, this is down to poor staff training. All the servers should be informed about this issue of two different Fisssh WiFi networks and be able to tell customers how to get online. But a more common sense solution would be to put clear instructions on the menus, near the till, and also on the tables. Make it clear that customers need to use the Fisssh *Public* network (and provide the password). And also change the staff network's SSID (i.e. the name of the WiFi network) to something less misleading and clickable than 'Fisssh'. This is easily done by changing the SSID in the router, it would only take a couple of minutes. Or even better still, change the customer WiFi SSID to 'Fisssh' and change the staff WiFi SSID to something like say 'FSWF' (for Fisssh Staff WiFi), which customers would be highly unlikely to try to connect to for obvious reasons. It's also possible to make an SSID invisible to customers. Things that weren't on the table: - Paper napkins - A menu - Pepper (either white or black or both) - Burger sauce - Ketchup - Brown sauce - Tartare sauce - Bottled lemon juice - Mustard (either French's mild mustard or strong English mustard or both) - Mayo - Garlic mayo And ideally there would be tablets on the tables to use to view the menu and to order food. Suggestions: - Serve corn on the cob with melted butter - Do mashed potato to go with fried chicken and meat pies - Do vegetables to go with meat pies, e.g. Savoy cabbage, peas, green beans, carrots, etc - Serve bottles of sparkling water - Serve 500ml bottles of drinks like Coke, Fanta, etc (a 330ml can is too small for me, but I'm not going to drink a 2 litre bottle; a 500ml bottle would be just right) And Fisssh management, if you read this, don't offer me a voucher. I don't want one. I want you to fix the problems I highlighted in this post.

I have eaten in lots of fish restaurants. And I'm going all out and saying this is up there with the best. Staff friendly. Back to the meal . I chose the large Cod and was it large. With regular chips it was excellent quality. The fish was white and not dry. And the chips was piping hot. I also love the Fresh lemon and tartar sauce in the box . Most places just don't bother. I'm so glad I found this little gem of a place. I did have it to go, but there were tables inside.

We placed an order online and the money was debited. The delivery time passed and no food. Rang shop and no answer. Then notified that order was rejected. Really poor customer service and a waste of time. I won't be using again.

We had takeaway fish and chips for 2 . Ordered online. No problems Pick up. Prompt Food. Delicious. Loved the extra touches; fresh lemon, portion tartare sauce and served in boxes Definitely now the Best fish and chips in Crowborough

Sixteen family members went to Fisssh to celebrate the life of our mum who adored fish and chips. The guys could not have been more helpful, letting us have the whole of the seating area for the evening and serving us all different meal choices. The food was great and we cannot thank them enough.

Epitome of a dinner. God knows why anyone goes here. Terrible chips. Poor produce. Cold God knows how this place still is open

Ordered takeaway as had our Grandchildren here . Last evening before school starts. Had takeaway many times before . This was just awful . So disappointing. Like warm food . Cheesy chips had congealed cheese on them . So disappointing. Called them and was told they'd send hot food which is beside the point . Now been told the owner will get back to me having rung 3 times . He's away . They've emailed him ... extremely poor customer service. I've been fobbed off with a voucher . I wa nt a refund for the most disgusting meal I've had from them . Will never order or go in there . I had acute indigestion for hours !!! Don't ignore .y complaint please respond 🙏

One again great fish & chips, always good portions. Today I was in a bit of a fibromyalgia flare up struggling with my words, a lovely girl called Maya was very patient with me and didn’t make me feel embarrassed or make it obvious I was having trouble. Well done her 👏

Fisssh catered for our family get together (45 people) and the whole order was perfect. All of the family commented how much they enjoyed the food and that it was great quality & good portions too. Thank you!

Delivery made on time. However skate fillet was INEDIBLE obviously way beyond its sell by date but deemed ok to provide for £9.50. To add insult to injury no response to my complaint. Not the rigjt way to treat customers.

We visited this establishment off the cuff as we were hungry and in the area the service and staff were fantastic the food was very tasty and nice and hot , the seating area was very well presented which made the whole experience more welcoming and warm , at busy times table clearing had been left for the hour we were there however our experience was fantastic thank you guys very enjoyable indeed.

The fish and chips were tasty but eating in was a very disappointing experience. A dim room round the back of the serving area at the front, poorly lit and with very limited seating. The tables hadn't been cleared for some time and nobody came to do that while I was there. Two other families who arrived had to pile up the used remains left by the previous customers. Haviing ordered, I had to go back to the counter to collect my meal which was served (if you can call it that) in a cardboard box accompanied by wooden cutlery. The only thing missing from this dreadful presentation was the usual fake newspaper and for that I was at least thankful. OK, it is just a fish and chip shop and the food is reasonable, but please make a bit more effort for customers who decide to eat in, otherwise don't bother.

Had delivery was amazing food & quality speedy service.would recommend treat yourself & family & price agreeable with my flexi friend

I have to stop eating here because I’m getting fat 😂 In Australia We always had fish and chips every Friday but I’ve never found fish and chips in the UK enjoyable enough but then I found Fisssh in crowborough The food is so nicely cooked not greasy best fish and chips anywhere around friendly staff and easy app what more could you want

Have had a takeaway a couple of times and used the restaurant twice before. Always pleased with the quality of the fish and chips. However when we visited the restaurant yesterday we were very disappointed and will not do so again. You now have to order at the front, no waitress service, collect when ready and sit in a dim dark uninteresting seating area due to the fact they have built an obtrusive section to supposedly house a chicken meal takeaway. The walls are covered in corrugated metal sheets just like an old chicken shed. We ordered a pensioners meal but now the food is supplied in a cardboard tray and the cutlery is now thin disposable wooden knife and fork. Peas are no longer included. Such a shame, a retrograde step and dull eating experience that we will not repeat unfortunately. Oh well, hopefully spring is coming and we can go back to our favourite fish and chip restaurant in Eastbourne...

I've been meaning to check out Fisssh for a while now, but as I live in Tunbridge Wells, we just tend to use the local Fish and Chip shops...., but what have I been missing out on! We went for a sit-down meal there last week... The restaurant is very clean and a lot of thought has gone into the deco and layout - 9/10 The service was also excellent - 10/10 The best thing was the food..., absolutely excellent.. The chips were just lovely, as was everything else.. When you go to your usual Fish and Chip shop it's very often the same old thing, where the chips are overcooked and the batter tastes like nothing, but there was none of this at Fisssh, it was just excellent.. 10/10 I would advise anyone out there looking for a "quality" evening meal or a takeaway, look no further.., Fisssh are the best by a mile.. Don't take my word for it..., give it a try, you won't be disappointed..

The best fish & chips would highly recommend go on treat yourself quality food service & delivery staff are amazing

Excellent quality food, not too greasy and you can order online too, Can't see Normal fishcakes on menu though (Unless looking in wrong place) Only Salmon ones The Huss and Cod Roe are particularly nice as are the Chicken Nuggets

Very nice staff. Excellent fish and chips ( the best I have had for ages). Very reasonably priced. We will certainly eat here again.

20 members had lunch at Fissh. The food all served hot and all together. All the fish and Chips were outstanding. The service was outstanding and friendly . We all would recommend . A really brilliant find . Thank you

So decided to give the restaurant a try as recently moved back to Crowborough We ordered our food and it arrived very promptly Even though the waitress was very busy there seemed a lot of staff in the actual kitchen Not sure y they could...

Great Cod & Chips with Mushy peas in the restaurant this evening. - cooked just right with a light batter. Friendly & helpful staff & very welcoming.

Me and my partner popped on the restaurant yesterday and so pleased we did!! The food was exceptional and the service was perfect. The waitress was really friendly and helpful. I’ll be taking my mum in knowing they offer gluten free option from Tuesday to...

I popped in yesterday lunchtime for a spot of food. Noticed the restaurant so thought I would enjoy not eating on the go. Beer on tap 😱 amazing portion sizes BOTTOMLESS CHIPS 🤯 Very attentive and friendly staff. Look forward to going back again!!

Had the best fish and chips I’ve ever had. Staff very friendly and attentive.The prices were very good too.

Both my boys are lockdown babies, and waiting on a autism diagnosis. Days out can be extremely stressful and difficult for me, and I have avoided eating in a restaurant because my nerves get the better of me. Today I decided it was time and...

Stopped off in Crowborough for the first time and noticed Fisssh which looked very inviiting. They were due to close shortly after the lunch time session but still invited us to take a seat. The waitress was friendly and, after eating, we spoke to the...

This was our first visit to eat in. The food and service was amazing. My daughter and I really enjoyed it. Would definitely recommend

Amazing food, quality products used and the chips were on point, and the fish was unbelievable. It’s great to have a decent chippy in the area

Had fish, sausage and chips tonight. All amazing. Best chips, fish perfect and sausages were lovely. All the family enjoyed it and I will always use this place from now on

Brilliant Fish, Brilliant Chips & The service was spot on. Easy to use app ordering, food ready on time. My new favourite Chippy 🐟🍟👏

Great quality food, the chips tasted like a classic chip shop and the portions were very generous. Battered sausage was a herby sausage which made a surprising but great change. Lots of tartar sauce given too. We ordered to collect and it was ready when...

Best Fish and chips in crowborough and they deliver, have an App and take card payment, will use again, many times.

First time we used them was the opening week and the order was one large cod and chips and one small cod and chips. Order was for collection, when I got home both were exactly same size which was small, but charged for a large...

Ordered large cod and chips with a large sausage in batter, the fish was very good indeed, but the sausage was yuk I have never had a battered sausage from a chippy that was soooo herby, the taste was so strong that the after taste...

Just had a delivery! Food was still hot and delicious, one of the best fish n chips we have had!!! Quality and freshness of the food is 5 star and amazing service!!! Highly recommended.

First family meal from here was great. Variety of food all hot tasty and superb. Served on time despite very busy with customers. Yesterday ordered on the app to return home to food covered in vinegar when ordered without. I had to drive back to...

I had a takeaway during the first week of opening and it was great. Big portions. The veggie burger was great. I didn’t know it was veggie until I read the receipt! The salmon fish cakes were lovely and well sized. Kid cod bites also...