Fayre & Square Netley Grange in Eastleigh

Netley Grange closed. It reopened as The Dancing Goose. But that has also now closed. There are plans in place to knock it down and build houses, with a smaller pub to be called Woodies Wine Bar

Went here for nearly 5 year old ,who was promised to play in play area if he ate all his dinner ....staff member when he took our order heard this and at no point said play area closed ....Took our money under false pretences ....Do Not go near if you have young children.....now at free play park out of area ...Avoid With young children if you dont want upset kids ...

It is fair to say that it is a relief this place has closed. The food is precooked, over-microwaved garbage.

This place should be shut down, what a jokers, food was awful, and we waited for ages ,stuff behaved like they are in another dimension. Avoid this place !

Went here 1pm today because it was convenient for a beetle drive at Netley Abbey church. We found a notice on the door saying they would cease trading at 5pm and the kitchen would close at 2pm. The menu choice was understandably restricted, no desserts at all, but the chicken tikka masala we had was quite acceptable. The staff were polite and helpful, especially considering they were all about to be redundant! I hope it works out for them.

We popped in for a lunch after watching the grandson in a nativity play. It was not very busy but we noticed the carpet where we sat was covered in dropped food. The seats were well worn and dirty. The food is reasonably priced although the charge for three diet cokes of £7.05 was high. The gents toilet looked like it had not been cleaned properly, a lot of dust on the inside of the toilet door. The play are had a broken gate.

“A place that treats guests like they are their enemies - Rude lazy racist staff - Food service non existent

Extremely low quality food. I mean worse than bad.We have just finished a meal in your netley fayre and square restaurant. My family ordered the following. Ultimate sharing platter.Large mixed grillSteak and ale pie with mash Kids double bacon burgerKids sausage and chipsI have to say this is one of the worst meals I have ever eaten out, and I go to family orientated pubs often. By no means am I a food snob.My personal meal (pie and mash) was inedible. When I cut inside the top layer of pastry was mushy and the bottom layer was so hard you couldn't cut through it. The meat inside was 50% fat. The mash that came with the meal was warmed to the end of its life so much that the underneath was burnt onto the plate. The only thing edible on my plate were the peas (difficult to get wrong).The ultimate sharing platter consisted of mainly deep fried products, no problem with that. My problem was that it was over cooked that much you couldn't tell what was a chicken strip, prawn or jalapeno thing as they all looked and tasted the same.....burnt and hard!The meat on my partners mixed grill was disgusting. The quality of the meat you are purchasing is quite disturbing. The chicken was clearly very cheap and nasty. The steak (although cooked to order well) was full of gristle and pretty much inedible also. My children are their meals without much complaint as kids do. I however saw how overcooked the burger was and the beans again were so over warmed they were stuck to the plate. My main concern about all this is that I have booked our Christmas dinner with my whole family here. 9 of us who are potentially going to have an extremely bad Christmas day meal. To be honest I am panicking about it now . Overall absolutely disgusted with the entire meal.

I have to say after reading some of the previous reviews of this place I almot didn't come and try for myself. But we always pass here on way to Royal Victoria Country Park and always want to try it. It is perfect for a family of 5 like we are, Cheap meals and really child friendly. We arrived a little early so the kids played on the boat climbing area before we ate. We didn't bother with wacky warehouse, but the main part where we ate was still child friendly and welcoming to the children. We took advantage of a great offer, 2 main meals, 2 kids meals and a ice crea dessert for £15. Bargain! We enjoyed out chicken tikka masallas and the ids loved their mains. But were really impressed with their ice cream sundae!Food was as expected and great. Staff were friendly. We will definately be back.!

Visited on a late Sunday afternoon.Food was simply ok. I had the mini mixed grill which whilst hot, it was bland in taste throughout. There was a limited range of lager because some were out of stock. My children enjoyed the whacky warehouse indoor play area and also the outdoor play park area.

We again visited this place for a second time and again NO BEER only lager or Newcastle brown. How can they call themselves a pub. For a Saturday lunchtime it is empty. Very disappointed and will not visit again. Plenty of staff doing nothing!!!

Not a 4 or 5 star eatery, but functional and reasonably priced. Plenty of choices and lots of buy two on the same menu group to get a better price.

Love this place. A very short walk from my house and so chilled out. Sometimes maybe the service isn't as quick as it could be but all good value for money.

Its hard to know where to start with this place we ordered two mixed grills the food was very average the meat was very dry and the whole thing was not that hot we asked for the steak to be one medium well and one medium they were just dumped on the table.It was a Saturday night and the place was almost deserted it looked tike a certain type of local had taked over the place and everyone else stays away.We then ordered deserts chocolate fudge cake asked for it cold not warm and apple crumble 40 minutes later no deserts asked were it was and another 10 minutes later they arrived chocolate fudge cake warm not as ordered. There was almost no one else eating so I have no idea why there was a such a delay my wife did ask and got no answer. This is one of the worst pubs I have ever visited at 10'oclock there were still young childred in the pub some sitting at the bar we were passing through the area so thank god I will be nowhere near this place in the future.

I think my comments make that clear, I have spent a very long time in this review,I think it tells you my opinion.

Popped in for lunch and it wasn't very busy which should have been a clue really. Asked for vegan options. Told there was only chips as other fried products were cooked in the fryer with meat/fish. Spotted jacket potatoes on the menu so asked for one with beans and salad, but there were none available, which I found surprising for lunchtime. Opted for chips and beans. Beans were cold. Chips luke warm. My friend had the all day breakfast (with Luke warm chips and cold beans). She wasn't impressed either. Most places cater for vegans nowadays, but this was pretty uninspiring. Also, items shouldn't be marked as even Vegetarian on the menu if they are cooked in with meat/fish. Especially as fish is a common allergen. Oh, and I stuck to the bar when I leant on it as it was so sticky.

I had a hamburger there and the bottom was burnt. I showed the waiter who was not interested. I emailed the company who showed no real interest

Having eaten here previously and not had a great experience we decided to chance it and give it another go. We all had the sharing platter and each had a mixed grill. Food was of excellent standard my steak was cooked exactly how I had asked it. Quick service and staff very friendly and helpful. Will be visiting again for definite :)

terrible.Food was brought out at different times, food wasn't even brought to the table.Waited just under an hour for simple desserts when it wasn't even busy.No staff.TERRIBLE

This place has seriously gone down hill!!!! Bring back the old polite helpful staff and manager!!!! Waited 45mins to be served to place food order and then the food was awful. The staff were rude when mentioned portion sizes and the toilets as per were disgusting.

Decent enough play area for the kids an the staff are really relaxed an friendly. What lets this place down is the food, took two minutes clearly microwaved up, i think they should stick to easy snacks like cheesy chips etc. Even my lil ones pasta didn't taste right

I was actually served 2nd hand sausages! They had someone's old dry mustard stuck to the uunderneath! Waitress offered to get me more after everyone else had finished

The last time we entered this pub. The staff were very rood, we waited over an hour for food that was cold when arrived, that was about a year ago. This time all the staff very polite from the time I placed my order to it coming to the table about 10 mins plates hot food hot, not the best but it's not a 5 star pub, so happy with this visit. Wot I was happy with aswell was the young barman telling a mail at the bar bar that this is a family pub so please refrain from swearing whilst in hear. I will return again.

Absolutely terrible, third time in a row now that this place hasn't had the food that I wanted in, always had to substitute it, the food that I order is received cold, oily, hard, soggy, just gross looking that you wouldn't want to feed animals with it. I refused to eat it and sent it back, thought maybe the waitresses would have spotted that it doesn't look good enough to serve. The chef lacks in talent - maybe it's about time s/he found a new job.On the other hand, the bar staff are very friendly, will only come here for drinks now, will avoid the food.

Met family members for a meal at netley grange. Service was good and the staff were polite and jellfuly throughout. Food quality was poor, even considering the reasonably price. The Roast dinner was poor quality and tasteless. Gammon and chips tasted better.

Went here yesterday with a friend as we are staying down the road at sunnydale campsite. The atmosphere is horrific, dirty tables with used plates on them, very quiet. The food was average, I had the gammon and my friend had the classic burger. The gammon was pretty tough but other than that it was ok. Wouldn't personally recommend or come again

disorganised staff who didn't know where tables were, so were constantly carrying plates of food around trying to find their customers, and we had an excessively long wait for our food in what was a quiet pub.

Didn't expect much as I wouldn't normally go to this chain but after a hot day out we just wanted to eat "anything". I had the Chicken Wings starter, they were crispy but succulent - perfectly cooked, followed by the Larger All Day Breakfast, which was not greasy, has browns were cooked to perfection. My girlfriend had the Liver pate starter followed by the mini mixed grill (chicken was a bit bland but for the price it was ok). The staff were friendly and accommodating. A little confusion over the new menu but the staff quickly resolved things and were attentive. I wasn't expecting this place to be anything special but I really can't complain. We sat outside the front with our dog, one of the waitresses even asked if we needed water for the dog. I was pleasantly surprised at the quality vs price for the whole experience. Both meals (Starters, Mains & 2 Pints) came to less than what we would normally pay for a starter and main for one person. Would definitely visit again. Keep it up!

We booked a table online asking to sit near the Wacky warehouse. We drove over half an hour because we really wanted a pub with an indoor soft play. When we got here the soft play was closed and we were told there was an outdoor play ... but it stank as there weee so many smokers. There was also a huge argument between a group of people that resulted in a load of swearing and screaming and someone driving off like an idiot across the car park (I obviously know the pub have no control over this but it explains why we didn't stay outside) The staff were nice but no one really seemed in charged. No one seemed to know we had booked and it took three staff 20 minutes to find us a table in an almost empty pub. We were finally seated in a booth in part of the restaurant that had been "reserved" seemingly for no one. The food was ok. The fake cheese sauce on the nachos spoiled it slightly but the gammon was excellent. The children's pizza was a frozen microwave pizza and congealed quite quickly. The plates the kids meals were on were so hot that Waitress (who was lovely) burnt her hands through the serving cloth. They were far too hot to put a toddlers meal on! The food took a while to arrive (which seemed even longer with two irate children who had been promised soft play after a very long car journey). We had to chase the deserts a few times ... by the time they arrived it was after 8.30 and everyone had had enough. We left quickly after they arrived. We were really disappointed as this was not the experience we were expecting after reading the website. All the advertisements for this pub stated that it had the Wacky Warehouse and was child friendly - we even mentioned in our booking that we wanted to use the soft play. We booked at 8am this morning ... it would have been nice if someone could have let us know that it wasn't open at some point during the day - this was not a fun family dinner!

Come here for my sons birthday, bar staff more interested in talking to each other than serving. Food took ages even tho they was not busy at all! Food: my husband was ok and my sons but my salad was gone off and soggy! Come on you can tell if it's gone bad!!! My daughtersCome out with just chicken and wraps! We did complain but half a hour later lady did not come back so we left! I know it's cheap place to eat but have some standards!!!

Disgusting service , cook had two attempts to make medium steak and failed ,got my money refunded , what a joke

Long wait for food and some items on the menu they didn't have. Kids play area is good. Park is okay needs to be safeguarded more from the main 40mph road.

Went for a family meal at the Netley Grange. Nice decor friendly staff and fairly priced.Maybe slightly understaffed as the Staff seemed really busy.It didn't go with out a few problems. my meal had a couple of items missing from the plate that where listed on the menu, got told they did not have an item. but it turned up at the table after changing the choice.and the ordered one Curry. got the wrong one. BUT ! The staff where friendly and fixed all the errors. quickly and we all got our meals together.And it was lovely and filling.Problems happen at most establishments but it is how quickly they are sorted out that is the main thing.I will eat there again.I recon you should give this place ago.

Lunch at two for £8.99 was well cooked and good value for money. But the place needs some tlc as it's become rather scruffy and needs a good clean if not refurbishment.

We took a party of 18 OAP for lunch, great service by friendly helpful staff, food at a very reasonable price, a good selection and very tasty. Would recommend

Poor food,poor service and it wasn't busy so that can't be the reason. When we arrived there was a biggish group outside but only one or two other tables occupied indoors. We went to order our food at the bar as another 2 came up to order. There was only one person behind the bar doing food and drink orders. One member of staff having a social chit chat with some other customers . The bar person was taking the big group order so the rest of us were waiting. Some one asked if they had more staff which wasn't responded to meanwhile the other staff member carried on his with his chat. We were told there would be a half hour wait for food! My jacket potato arrived within 10 mins. It was hard in the middle, the prawns were tasteless and not a great deal of them. The other 3 meals arrived as I was finishing mine. Considering it wasn't busy they had run out of plain chicken so the chicken skewer had to have southern fried chicken which were in fact chicken nuggets and were dry and the lemon and parsley rice which accompanied it was severely lacking in any sign of lemon or parsley it was just rice. The chicken nuggets on the childs meal were so dry they weren't eaten and the lasagne was dried up and not good. Obviously done by a 'ping chef' and not value for money. The indoor play area you had to pay for- very unfamily friendly! I would not return even for coffee as the staff didn't seem to care about people waiting and the food was NOT good. Well below average for simple run of the mill pub grub.

Excellent customer service by Thomas and nick. Highly recommended this place they were amazing as well as the food

Amazing place, great food and very reasonable prices, very welcoming staff and very polite, lovely surroundings and a perfect place for everyone, I would definitely recommend to everyone

Call in Lunch, great Menu, sensible prices, we were surprised that the menu choices were so varied, we appreciate this is PubFood, but we were more than happy. With what we ordered

Food is what you'd expect for the price. But it took so long for it to come out that my daughter fell asleep. They kept saying hey we're busy, but they weren't. They were just crap.

Came here after school with my son and we both had a lovely evening, the wacky warehouse is a great environment for the kids and kept my son very entertained. The girl there who severed us was absolutely lovely and even though the place was very busy she ensured that we were seen too and my requested fulfilled. Very good value for money but only criticism would be that the place was just a bit dark!!

Cold foodLong waitOverpriced play areaUncleanWill not be returning anytime soon and will not recommend!

Came here with family for lunch , 5 of us in total , food was good but it was ruined by the fact we waited an hour for it and it wasn't even busy and it didn't all come out at the same time especially the 2 chicken caesar salads that took forever !!! Staff didn't seem to have a clue

i had a party of 15 people for my daughters 18th. the staff were very friendly, and kept my daughters cake in the kitchen until i was ready to bring it out. all our meals were brought out together and the plates were cleared quickly once we had all finished eating. i will definitely go back again.

Two attempts to get to separate meals right. By right I mean edible, more than like warm and in any way shape or form at all appealing. This was absolutely diabolical. For chef read poorly trained microwave technician.Total refund called for and received.

Excellent service, the staff were friendly and helpful, the food was lovely and great valve - atmosphere was relaxed and friendly - WELL DONE!!

This establishment has been totally re- invented 100% better than the previous tenants we will certainly be going back

Had a lovely evening at the Netley Grange. We all ordered off the festive menu which was excellent value for money. Rich who looked after us gave excellent customer service, made us feel very welcome and very looked after, nothing was too much trouble.

Standard pub grub menu but it is all very well cooked and presented- very good value and soft play for the kids with wi fi so adults can get some work done too

Honestly this place is an absolute joke. We came here passing through Southampton and it looked great from the outside. A play area for the kids too. Inside even was nice then came to ordering. I waited at the bar to order food for twenty minutes. The man serving was completely incompetent at his job and I spent 50 mins in total going through my order and standing waiting for drinks. The food took 50 minutes to come out too. Really average food and the play area was dirty and packed. Never returning. Stay well away.

We arrived here this evening after being in Southampton hospital for a good part of the day and needed somewhere child friendly (they have a wacky warehouse attached to the main pub).Wacky Warehouse had just closed.... a very energetic and bored 3 year old started to get a bit miffy and desperate parents needed somewhere for him to outlet his cooped up energy! The manager and another staff member re-opened the play area for half hour or so, so our little boy could have a run around before going to the main restaurant for dinner.Couldn't thank them enough for their help and hospitality in helping a couple of very tired parents!Meal was average enough, food was tasty and a fair price but we were more impressed by how he staff treated us, thank you!

This was our first return trip since being taken over by Fayre & Square, received the offer by email, the food was well served hot and plentiful, as was the childs portions. The pudding to share was enormous, so well done the chef, staff and new manger will return and recommended for a family

Visited the restaurant recently with my partner, the place wasn't busy at all, we were maybe one of about 3 other small groups around... we ordered nachos to share as a starter and then he had the scampi, and I had New Yorker chicken. At first look it looked nice inside, well decorated, up to date furnishings ect.. But then we noticed that not one table around us was up to standard. Tables were left uncleared for the entirety of our visit, our table had no cutlery, other tables no menus, some were cleared but had visible stickiness from drinks and crumbs from previous diners. Also the staff were scruffy, there were no clear uniforms which I think would instantly add some class to the place, and the staff were having their own conversations at the bar when there was clearly work to be done. We went up and ordered food and drinks, fine. Then our food arrived, no complaints about the nachos, but I was missing an entire chicken breast from my meal, and my partner was missing several pieces of scampi and onion rings from his meal. We told the waitress and shortly after the chef brought out what was missing and piled it onto our plates with our own cutlery instead of what I think would've been more polite to just put the plate on the table for us to put it onto our own plates. We had to scout around for our own cutlery, but all in all the meal tasted good! It seemed good quality, the chicken seemed a little chewy but other than that, no issues. Until we got home. My partner started complaining of a strange stomach ache and spent most of the evening hunched over on the sofa, i felt fine until I woke up in the middle of the night and had to run to the bathroom to be sick! (Sorry for the TMI) I spent the rest of the night in cold sweats with a bucket next to me. It's a real shame because it's a great location, lovely building, and a brilliant menu with a lot of variety. I think with new management/ staffing it could really bring the place to life! Until I hear of this happening, I can't see myself returning.

Well whilst camping nearby fell upon this little gem! Fantastic staff, beer, food and quantity of food! Fully recommended from my behalf

We go to this restaurant regularly. It is close to home, good value and quality. A good place to go with children and the daily specials are good value.

Had a fantastic meal yes had to wait longer then I should have not enough staff on but they were cheerful and happy. Heather made myself and husband welcome and very apologetic for the wait

Food which is meant to take 15-20 takes double and some bits may come out cold!!!Disabled toilet has to be picked to get open! the whole place is so dirty, check in some corners for cobwebs and muck and left over food,When the partly cold meals came out there were bits missing from the menu and the taste was not right!A member of staff called mandy I amazed is able to work in a pub with her non existent customer service skills Dirty glasses, toilets had no paper or hand soap The place is an abomination and needs to be checked out by hse!!!

as part of a party of 17 who had pre-ordered and were happy to do so. we waited over 90 min and still did not get our food Service was terrible NO MANAGER on site.We left the site and went elseware

Prebookled for a party of 17 adults and preordered in advance.arrived on time and waitress said she would tell the chef we were here55 mins later told food will be served in 15 to 20 mins, 35 mins later after asking where food was we where told that there was another delay of 20 mins. At this point we all left. Place was not busy so what was going on is anybody's guessWorse service I have ever experienced. Would not recommend to my worse enemy

Had a lovely meal out with my dad whose wheelchair bound..staff happy to help accommodate..ordered off a lovely lady at the bar....service very quick...had a long talk with heather who served us at the table. .made us nice and welcome. .

Booked online and had received a reply, but they had no record of our booking. Suitable table for 8 adults not set up. Requests for low level table with no step access for elderly relative ignored. Put near a broken radiator that was giving out heat on a hot August day. Chips cold, lasagne cold, gammon tough and ice cream nearly melted. Waits between courses were excruciatingly long, despite the restaurant being three quarters empty. No wonder chips were cold! What was going on in that kitchen? Won't go back there is a hurry. Actually, having read some of the reviews on this website site, it's not surprising that the place was quiet on a sunny Bank Holiday Saturday lunch time!

We had booked a table weeks ahead for a birthday meal.We arrived to find some one else sat in the reserved table but as there was a long queue at the bar we just sat on another table.When we ordered our food we were suprised to be told there was an hours wait for food as the pub was only half full.The only girl serving told us they didnt expect it to be so busy?While waiting we felt extremely hot and were talking about it.The man on the next table explained he had asked there was a radiator behind us and one further down on.He asked for them to be turned off staff said they could not turn them off they were broken.We moved tables but the whole pub was extremely hot,we were unable to sit outside as it kept raining,After an hour there was no sign of our food.As I approached the bar to enquire I joined a long queue of people complaining and demanding their money back.I asked how long our food would be and was told it was coming right out.After 10 minutes wait it appeared,Of the 2 curries we ordered one was piping hot but the other was cold.The mango chutney was missing from both we had to ask from this.My daughters warm toasted tuna and cheese baguette was stone cold.The chips had a funny taste.They were desperately short staffed with only one girl taking orders,another running around clearing tables and bringing food out.Our table had empty drink cartons and rubbish on it,the table was extremely sticky,We will not be returning!!

The first thing we noticed was the difficulty in finding a clean table ... loads of used tables, but nobody appeared to be cleaning them!Finally, we found a table after walking round and round, then we decided on our food and headed to the bar to order. We were told there was a 40 minutes wait, which on a Wednesday evening was rather surprising!We ordered a sirloin steak ... they didn't have any. We also ordered half a chicken ... they had run out of that too! Roast dinners are only served on a Sunday, a pity their menu doesn't state that!In the end we settled on lasagne, rump steak and chicken skewers. 50 minutes later our food arrived. But it took a further 6 or 7 minutes to get a knife and fork each! That is not a typing error, seriously, at least another 6 or 7 minutes and after asking two different waitresses! While our food went cold.As for the food, well I can only describe the lasagne as being the equivalent of a basic economy ready meal in a supermarket!! You know the type, mainly sauce and not much else! The cheap and cheerful rubbish! As for the meat content, quite frankly it was a joke! The rump steak was dry and the chicken skewers were cold and also dry.The quality of the food was dreadul. It's not value for money. Please don't waste your time and money. I'll never visit a Fayre & Square restaurant again. I wrongly assumed it would be of a similar quality as the Harvester or the Wetherspoons, but despite the prices being similar, it's not!!! Terrible terrible terrible!!

Had a few meals here lately and the place has really turned around from this time last year . Food's really good and really well priced .

Awful! Service was very slow and it wasn't busy!! When the food did arrive it was cold and dried up in parts! Wouldn't recommend

Came here for Sunday lunch with family, we were told when we arrived there would be an hours wait for food which looked understandable as the pub was very busy and once we were settled with our drinks we didn't mind. Our waitress Louise came over with some balloons for our children and collected some colouring bits too for them to keep them entertained while the outside play area was closed off for repairs, which they were delighted with! She also delivered our food to us and made sure everything was okay after having to wait the time we did but the food was lovely! The only issue we had with the food was that I thought my daughters lasagne came with chips instead of salad (my mistake!) but Louise apologised and explained it doesn't come with it anymore but she popped back a minute later with a small portion to go with it! Great to see such fab customer service with a smile on a busy day. Great size portions and excellent value for money. I'd visited on a previous occasion a few months back which was not so good so it was on a whim we decided to try it again after hearing the new menu. Looking forward to seeing the refurb we were told about after mentioning the pub could do with some tlc. Will definitely be visiting again and recommending! Nice to see the pub on the rise again!

We booked a Sunday lunchtime meal for over 12 people so were asked to pre-order food although new menus were about to come out. Everyone made their choice from the website, which said 'new menu' and we collated the order (not easy as some people live away and have busy schedules). We were then told that some choices were no longer available on the real 'new menu' (that on the website was an old 'new menu'). Despite pre-ordering we had a 30 min wait for the meals. We had hoped that the children with us could use the indoor play zone, but having paid the children had to wait to go in as it was being used for a party. The outdoor play frame was closed because of damage. On a positive, when they arrived the meals were served at the same time, were well cooked and hot. But no lemonade or coke on tap!

we love going to this venue as its is close to home, has a good atmosphere in a country setting, has great facilities for families with children, the only fault would be is how long it takes to get your food 40 mins plus but when you get it the food is great.

Visited here for tea on a Thursday when a bottle of wine was £6. We had the mega fish and chips and club sandwich, both were really good. Had 2 desserts which were also delicious. Althougj decor a bit outdated would def reccommend

I have to say I was extreamly Impressed with the service I recieved. I ordered a meal thinking it was a burger meal and when it came out just chicken with bacon on top Mandie could see I was disappointed in my choice. Mandie straight away asked if I would like it changed and I refused as I don't like wasting food. I then had a suprise when Mandie brought me a bap with some Salad so I could make my meal a burger. Amazing!! Talk about going above and beyond. I never thought this sort or service still existed!! Something to recognise as Mandie deserves to be applauded. Thank you for an great experience and spot on food! All round service!! Thank you.

We came here as we were given a voucher, even though we weren't keen on the place due to previous visits. You always have to queue for ages to be served, as there never seems to be enough people on the bar. When we did order, I asked for our table to be wiped clean, but this never happened! It was a quiet evening but after 45 minutes we were told there was a biting a delay as a table of 11 had ordered just before us....I don't know how long before us they did order because as our food finally did arrive they were leaving, it took 1 hour and 1 minute for our food to arrive, it everyone's meal looked like a horrendously presented microwave meal, it was wholly unappetising. It took so long we didn't bother with pudding which disappointed one of my kids, the other was nearly asleep, we'd waited that long!We didn't bother to complain as the staff there looked utterly not bothered about the standards of the pub, so we snuck off and vowed never to go in this place again.All of this I must add is a real shame as a few years ago it was a lovely pub, it has so much potential, it just needs the right staff with the right attitude to sort it out....its just too late for us I'm afraid

I have been back after hearing about the new menu Launch excellent value for money,food was awesome good sized portions and great offers, service was brilliant with a check back on every table served.It was so lovely too see staff looking after the children giving them balloons,and entertaining them ,great atmosphere and nothing was too much trouble . would just like to say Thank you to the staff who looked after us today and well done will certainly be returning.

Upon arriving our table was sticky and full of etched graffitiConsidering the pub was not at all full when we arrived and seemed to be a good number of staff rushing around. The starter took over half and hour to arrive and quality of it was poor!It was then an a hour before our main course, during so we watched staff dropping food and not picking it back up, spillage that wasnt cleaned up despite them knowing about it and new customers arriving being told there was a 45min wait and not being happy that not all the choices were available on the menu that day. At last main arrived tho nothing to get excited about, the burger was well overcooked, hair on the fries, vegetables were bland and made the other part of meal soggy due to too much water and childs pizza was obviously a microwave one. By that time we had seen enough to attempt to eat and just want to leave! Glad this is the once and only time because certainly wouldnt be returning. We had already reviewed another whacky warehouse close by however avoided that due to bad reviews, thankfully there was a Mcdonalds near by to re fuel!!

An unplanned visit stopped on the way past. Meals were reasonably priced had good offers on. food was ok four different meals all enjoyed by the family and served quickly, which is good with hungry children. Would return again.

Dirty glasses, chipped glasses and a very long wait for food that looked nothing like the pictures in the menu.Chicken meatball baguette - the meat was unrecognisable.

Had a lovely family meal here tonight. The food was fairly priced and had a great selection for kids and adults. All cooked very quickly, tasted great and had brilliant service too.Would definitely recommend for a relaxed family meal!

The experience started when we sat down at our sticky table and perused the sticky menu. I ordered roast chicken. When it came, a third of the plate was occupied by mashed potato (on a roast???) there was a chicken breast and thigh, a mush of vegetables and a few roast potatoes. The gravy was obviously from granules as you could see the lumps where it hadn't been stirred thoroughly. The chicken smelt and tasted funny so I decided not to eat it. Couldn't face the mash either, so was pretty unimpressed. When I told the waitress that I thought the chicken was off, she didn't know what to do. (Didn't care much either). My husband had the roast lamb. It was too greasy to eat and he couldn't stomach the mash either. My son had chicken nuggets. These came with half a dozen chips and carrots that looked like Noah had dug them up. Overall totally unimpressed. The place is dirty, the food dreadful and the waiting staff indifferent.

I have to review a very positive response to a complaint we raised with the Netley grange . I received a phone call the same day that we complained and got a full and satisfactory explanation . We will visit again as I am now confident that our complaint was addressed immediately .

We came for a family celebration and ordered food and drinks at the same time. We waited an hour and had all finished our drinks before the food came. I did complain about the delay in food and they did apologise saying they were down to one "chef". My wife and mother in law had the lasagna with chips, the lasagna was burnt and the chips were rock hard. I had the ribs and to be fair they were ok but again the chips were like pebbles. My father in law had the steak and had asked for medium rare, it was well over well done and tough as an old boot. We'll never return, there was a note on the door as we left there was a delay in food but it wasn't there when we arrived. Terrible food, terrible delay and £50 well over priced.

The pub seems a little rough around the edges but the service and hospitality were excellent. I could not fault it. The food portions are really generous and the food itself was delicious. Only disappointment was being told that they are closing for refurbishment at the end of August and re-opening as a Hungry House. Really gutted about this. I love Fayre and Square and this one is the best. Diarised another visit before this happens. Heather, our waitress was exceptional. I received the wrong dish, this was instantly rectified and I received a complimentary bowl of chips and a free pudding. Very impressed.

what a fantastic day we all had today great service great food great entertainment for the children . The staff worked so hard today to give everyone a first class experience couldn't thank them enough. great check backs and nothing was too much trouble for the staff we will certainly be coming back.well done all.

Father days was fantastic face paints for the kids and balloons everywhere, no longer then a 25 minute wait which is great considering how busy the place was! Special attention for every guest! We love it

The Netley Grange is a sprawling modern barn type building in a fairly isolated spot on a fast road about half a mile from Netley Abbey. Acquired by Greene King when they purchased the Spirit Group, the brand owner of Fayre & Square, the pub serves Greene King IPA as its only cask beer. The target clientèle is working class families, and it succeeds in attracting them, both the good and the bad. It is a roomy and attractive building, with a pleasant seating area around the bar, and a smaller seating area in the attic of the steeply pitched roof. There is also seating outside, some in a landscaped garden, and some by the road and car park, and by a useful, though limited, play area. There is an additional room just off the main bar, which is cramped but popular. In addition there is a function room which can be hired, and a soft play area, Wacky Warehouse, at the back, which is free during the week if you spend £10 or more in the pub. As the soft play area is accessed separately from the pub it's not clear how this works unless people eat first, and then the children go play in the Warehouse. There is a down to earth atmosphere, with relaxed and friendly staff, though it's not clear to those unfamiliar with the pub how everything operates. Those sitting outside do not have menus, so you have to find those yourself, and on asking the staff, this is done by taking one from an unoccupied inside table. Tables inside have knives and forks and condiments, tables outside do not, so, again, these have to be taken from an unoccupied table otherwise your food is brought to you and left in front of you with no means by which to eat it. It's not clear what happens on busy days when all inside tables are occupied. The seating area near the playground is very popular, and families will turn up with their own picnics to occupy these tables. They are also popular with smokers. Some families do not supervise their children closely, so you have boys kicking footballs against the car park fence, with balls sometimes missing and landing on or near the tables. You have children hurting themselves and left to cry for long periods. Sitting near the playground is not advised, especially as the seating area appears to be rarely tidied or cleaned. As with some other Greene King family pubs we have encountered, the staff can struggle and make mistakes. One family during our visit waited over an hour for their meal to be served, and were told at the last minute that some items would be missing. The family at this point were clearly at the end of their tether as they had a toddler who was very tired and hungry and making quite a racket. We can see that on the right day, and sitting in the right place this can be quite an acceptable family pub, but we can also see that sitting in the wrong place or going at the wrong time the experience could be quite unpleasant. We had the 2 for £10 deal, which was excellent value. We had the all day veggie breakfast, and it was very acceptable, with quorn sausages. Our daughter had a kids meal which she loved, especially the make your own (unhealthy!) pancake (lots of sweets!).

what a great visit we had on fathers day the staff worked extremely hard to provide a first class service to all customers.children had free face painting provided the atmosphere was buzzing .the service was second to none food was great, we had check backs from staff and nothing was too much trouble i will certainly return,well done to all the staff and thank you.

25 minute queue to even order a drink. Food totally over cooked. Surly response to complaint although steak re-provided. Toilets were filthy - poo above and below toilet seat. No soap in the gents. I would only recommend this restaurant to Donald Trump.

You don't expect fine dining and five star service when you visit a Fayre & Square but this was one of the poorest experiences we've had eating out for quite a while.After a family day out with young children, this ought to have been the perfect end; a pub with families and children as its target customers.We should have known what it was like when, on a reasonably bright, dry Saturday night the car park was virtually empty when most similar pubs are heaving. It was very quiet inside and even quieter when we left.Some food was ok, my chicken burger was acceptable, but some of the others in our party complained of cold food and there were delays in completing the order.Some, the kids mainly, wanted desserts and despite it being virtually deserted, we waited an age for them and even had to chase them up. The staff though were all gathered at the bar chatting. They had no one to serve after all.Tatty menus, Tables left uncleared, ours was only partially cleared and we had to ask for the rest of the plates to be taken, toilets with no paper and a disabled toilet/baby changing room with a broken lock that needed opening with a knife!The pub is in a decent location and a good manager would make a fortune. Awful. No excuse for it and Fayre & Square ought to be ashamed of themselves. Won't be returning.

Took my partner and in laws today for dinner was a bit optimistic as food last time was not very good,but I have to say the food was excellent today.very quick service and good checkbacks.had desert which was lovely.the service was excellent even left a tip.the standard of the whole place has improved!!!will be visiting again.

We were staying near Southampton with some friends and their grandson and he had been promised a "pub lunch" (he is five years old). Looked for local eateries and even though the reviews were not very good we decided to give the Fayre and Square a try.We were very surprised when we arrived in the large car park on a Saturday lunchtime in the school holidays to see it virtually empty and sent our friend to see if it was open - it was.There were only a few people eating and drinking so we had a good choice of where to sit. The ordering process was efficient and food was delivered to our table within 10-15mins. We were disappointed that so early in the afternoon, one of the requested dishes was already unavailable!!!The ordered dishes ranged from fish and chips, burger, gammon, scampi and the kids meal. The food was well presented, good portions, hot and very tasty.This ain't no gastro pub and one shouldn't expect cordon bleu restaurant food, it is pub grub that is well priced and very acceptable. If it wasn't for the grandson we would have gone into a more fancy pub, paid twice as much and not necessarily better quality. However, the grandson was happy with his meal as were the adults so no complaints here.The staff were very polite, efficient and helpful. The only reason I have knocked a star off is that the building itself could do with sprucing up and the toilets certainly need some attention.

Came here May bank holiday weekend for a family lunch. I was surprised at how empty the place was for what should have been one of the busier days for them, Sunday lunch time. We arrived and found a table outside. After placing our order we were constantly interrupted by the staff coming over to us with random plates of food asking if we had ordered this. Each time we said no and 30mins in startered to wonder when our food would arrive. Finally after 45 mins my partner went to go ask what the hold up was. The lady behind the bar was quite rude to him and he was more or less told to just go back to the table and wait.An hour passed before our food eventually arrived. The food was terrible. My partner and my mother both had hair in their food. My partner went and got a refund for his food straight away. He declined a replacement meal as he had waited so long he decided he would eat back at home. My mother then discovered an eyelash on her egg. By this point people on neighbouring tables were complaining that ther food was taking too long to arrive too. I decided enough was enough and went to speak to the lady behind the bar.When I explained to her about the eyelash her reply was "well that's a new one" I asked her what her problem was and that ther was no need for such an attitude. She said she didn't think she had one. At this point a man stood at the bar told her that her attitude was disgusting and that she needed a lesson in customer service. She then said "suppose you want a refund then" and I said yes!I've visited this place many times over the years and have slowly seen it decline. The toilets are disgusting and I couldn't wait to leave. My daughter was refused access to the play area as we had not booked a table and were walk in customers. I had never heard of this policy before and this was definetly not the case when we visited a few months back.I will certainly not be returning. The staff are scruffy and unhelpful. The food terrible and from what one of the bar staff had told me the place does seem to be in a downward spiral. The manager had walked out on them on Friday and they have had 6 managers come and go since Christmas. How they are still open is beyond me. Save your money and go somewhere else instead.

Decided to have a family lunch as our daughter is travelling to Turkey on holiday & this would be the last chance to see her until she returns.This is not our first visit but have noticed a decline over the last 12 months from enjoying our visits to on this occasion requesting a refund.The exterior of the building gives an impression of neglect which is mirrored on the inside, we sat down at an empty table, viewed the menu & attempted to place our order only to be informed that two of the items were unavailable not a problem & quickly changed to what was available ordered drinks paid & sat down.Thirty five minutes later & no sign of our order so approached the bar to cancel & received a full refund. At present I would suggest that first impressions really matter at this establishment & I cannot see myself, family or friends returning unless there are changes.

After reading the reviews I was very sceptical! But very friendly staff, clean pub and added bonus of the wacky warehouse which was also the same lovely staff who interacted with the kids and a clean safe play area, ordered food and it came within 20 mins and was hot and looked exactly like the menu! Think the reviews are a bit harsh at the end of the day you get what you pay for! Cheap and cheerful and a great place to take the children! Will be returning soon

Very Friendly new Landlord ensured we had everything we ordered ,Atmosphere was great ,we use the pub regularly ,and always enjoy our meals.Looking forward to our next meal .

So booked function room for my nephews 16th family meal. There were 30 meals ( with kids)I had to email over a PRE ORDER so they could make sure the right amount of food was in. Well what a complete farce from start to finish..meals eventually came out and sent back in turn. Burgers burnt to a crisps. Vegetarians give STEAK !!! Then the vegetarian dish they PRE ORDERED was unavailable. Food was stone coldSteaks weren't cooked to what people asked for. Then 5 people were still waiting for their food and according to the chef he made everything on the list. Thankfully I had email of the pre order on my phone. Was just a joke1 cup on the premises was quite embarrassing that my sis in law had to finish her coffee to then take cup back to get washed up so my other Sis in law could have a cappuccino !!!!Not enough steak knives for people my nephew had to his was the last meal out then had no cutlery to eat it with. Then desert time was not much better everything we preordered for kids was not available WHAT WAS THE POINT OF HAVING TO PRE ORDER!!!!

Only gave 1 star as you have to, you cant leave 0 or -3... First time went 3 weeks ago was busy but half of menu was not available..Had to have a piece of steak to replace chicken with mixed grill so not so mixed.....no peas? only beans..... waited a long time for our meals when they came out steaks were not as ordered...plates cold, billeted peas, rubber eggsgave it a second chance as kids loved wacky warehouse last year..2nd time sat down and told restaurant was open... 20 mins later was told kitchen was shut? so had to leave... there was a large party of people round the corner so guessed they were busy..but surely was pre planned/ordered so extra staff and food could have been brought in?ok so gave them a 3rd chance and did actually get a meal of sorts.. should have checked here first...as others mention, cold onion rings...taken away and re-fryed I guess as came back hot but liquid inside.. steaks over cooked kids meals cold..took kids for for fish and chips instead afterwards to top up... I did spend over £50 on each occasion as it was to spoil the family... unfortunately occasion was spoiled Really nice bar staff though.....shame they have to put up with it as well

This will be a birthday party remembered for the wrong reasons,the food was awfull the service appalling. The group had pre ordered but still lots of orders were not available, many dishes had missing items eg curry with no popodoms. As we sat waiting several hours for our food and then prayed that the puddings would be okay but alas no most deserts were off and the ice cream served in the Sundaes had ice crystals which made me think that possibly it had defrosted and had been frozen again,needless to say the desert was uneaten.With eyes raised to heaven it was noted that the lamps were covered in dust.This was a happy day ruined for our friend after the time and trouble she had gone to to organise.The management should be ashamed of themselves

My friend had organized her birthday for yesterday from start to finish it was an utter disaster. We had 25 people for the celebration and menu orders were given to the pub 3 days prior as requested. Firstly my red wine ordered at only 3pm there was no wine glasses great start. Should have guessed it could only get worse. Starters came out there was only about 7/8 orders for this only to be told some were off due to no prawns would they like to order something else !! Why were we not told as soon as we arrived?? Mains came a bit later it took them from start to finish nearly one and half hours to serve all meals. Yet again as they started to serve the first two only to be told some items not available can you order something else !! My meal came over an hour later after my husbands. Food cold,wrong orders,burnt what else can I say. Puddings the same , items off menu no cutlery if you were lucky enough to get a pud but hey who would think you would need a spoon. Fayre and Square as a company should be totally ashamed of themselves as this continues to be truly terrible here and at another pub in Ower. This is not a one off if you read previous reviews. I can only say thank goodness that as a group we were great at laughing it off for the sake of our friend and we enjoyed each others company. But you are a total embarrassment if you call yourselves a business. Oh yes kitchen was then closed at about 4.30/5.00 for anymore order's for rest of the evening!!!

It was horrendous! My friend's birthday was ruined. My friend had pre-ordered the meals because there were 24 of us. This however, didn't make a bit of difference as food came out wrong/intermittent and even a couple of hours later!Starters, prawns were off, so people had to choose something else, I've got to say this was to my and my fella's benefit because we ate the spare one. Regarding the main courses, sauces were missing, salmon was off and no one ate at the same time, the last two coming after everyone else had finished!It was a disaster and come to dessert it was the same story, chocolate fudge cake was not available, people who had ordered crumble had to choose between them who was having the last two pieces of one and the 'new' one. To add there was no sparkling wine, the rose I chose was not on the menu, so I had to ask the price before purchasing and my fella managed to buy a couple of Becks Blue before they ran out, so the drink situation was just as dire.

Both my boys had a burger, within 40mins after eating it one of my boys were throwing up, he said it tasted awful.. Later that night, my other boy was sick. The food was deep fried, looked like it had been sat there for a while and was cold. No point in wasting money here on food!! Will go back to drink there as the staff were friendly and helpful but will never eat here again.

Went today for lunch,ordered the meal deal,one of them was ham egg and chips we got half a slice of ham,another was the breast chicken the mash was so salty,also wanted to order hot drinks but was told no as no cups they had 40 cups and all being used or smashed I was told seem to be very short staffed for amount of people in there today and had to wait a very long time for our meals

Me and my husband decided to come because we couldn't be bothered to cook. We ordered our food and got told we had a half hour wait. That was fine. After 50 mins we received our order. My husbands burger was cold and didn't come with the mentioned onion rings. My roast dinner wasn't that bad apart from coming with a very small amount of gravy, we had to ask for extra gravy twice. If it wasn't for chris one of the barman the trip would of been a disaster. Thanks chris