Fat Lolly Sams in Wirral

Had an interview for the company when they had the claughton village shop, no one would ever get back in contact with me after my interview, not even to say if I got the job or not, thank god I never went there as 2 of my friends are still owed money from when they done work there 2/3 years ago, avoid at all cost looking at facebook reviews none of the food is cooked properly.

Sophie is an amazing girl she is very good at what she does and Chris knows as well. Unfortunately I have to give 1 star because Chris can't cook. Chicken was burnt and chips where hard and sharp.

Got to love a fat lolly sams. Chicken and shakes of dreams. You can get milkshakes with so many different chocolate bars and I like it so much :)

If you read the other reviews, these people ringing where the issue. They were rude & nasty not the staff. I happen to consult the owner and he is a hard working though businessman but often get nasty phonecalls, especially during busy periods. However, they did late on have staff issues which screwed over the business. They closed for a few months to redecorate and reorganise Most staff where lovely, food was always amazing, I've been ordering food years and I couldn't give them high enough marks. Owner and wife are lovely, very generous. I hope they continue the success they earned. Thank you

Absolutely disgusting take away,it was almost an hour late and when it did arrive it was cold and vile.would not recommend to anyone!!

Stores stock in the loo for extra room, bully's there young staff and not pays them , uses months out of date wrapped products... The lists endless, do not go here!!!!!!!!!!!

No face covers used and waited ages for milkshakes. ಠ~ಠ

Loved it ,very clean place, food was fab and the milkshake was one of the best ive had . Very friendly staff realy enjoyed it welldone x

OMG ! ONLY JUST FOUND THIS AMAZING PLACE. FOOD, STAFF ETC ARE FANTASTIC, nothing to much, even carried it all far to my car. 💯🔥⭐⭐⭐⭐⭐

I order from Fat Lolly Sams often, the chicken is very thick and not from your standard hen, thicker meat will always have a side of toughness. The tacos, fries, ice-cream, dirty nachos etc all fantastic and well prepared. Never too much salt, though anyone complaining likely not telling you the truth of their order. The manager is really nice, I have never had a bad experience ringing at all in the few years I've been a customer. If anyone is stating this, likely they are the ones being abusive themselves. (people will never tell you the truth)

Terrible customer service. Everything is just eats fault and not theirs though, even after they hang up on their customers. Can’t review the food as we never got any. Ella Turkish kebab was beautiful though so might be worth going there instead!

I like the food here BUT it’s always far too salty. Such a shame. I can’t enjoy any of it really. The shakes are nice. I’ve never spoke to the staff so can’t comment on that.

Very terrible customer service not only was I hang up on twice and rudely spoken to by this young lady but my food was also an hours late! Then not all my order was there 🤬 very rude and will not be going again

Absolutely fab order from just eat, food hot, fresh and very tasty. Especially under these trying times when I'm sure the staff are working flat out....well done all the staff who are doing their best and delivery top food

Robbing horrible business Vile vile VILE Vile vile vile vile Robbing b*stards Absolutely livid £30 I spent and collected the food myself when I arrived they charged me £2 odd for delivery when I used my own petrol!? I ordered on just eat they had collection turned off so I paid cash... In the box where it says“Additional message for the restaurant “ I asked for cheese on garlic fries (They told me that box wasn’t for them it was for the drivers )They didn’t do this. When I called to ask why... she told me they don’t do them and I haven’t paid for extra cheese BUT I paid the delivery? Told me they can’t add cheese for a cost it was impossible. The food looked thrown together. Woman on the phone was screaming at my partner!!Threats and abuse. Overall should be shut down!

3 hours and counting for 2 x chips and milkshakes. Ordered at 6pm. Given 19.40 estimated delivery. Left it until 20.15 and rang, was told 20 minutes. It's now 45 minutes later and nothing. Not even a phone call. I get its busier than usual but they should turn just eat off if they know it's going to take over 3 hours to get an order out. Almost double the time that was estimated. No excuses for that at all. It's now 9pm, we have a baby and need to go to bed, not say about waiting for food we should have had an hour and a half ago. Just rang for an update and been told 20 minutes (Haha can't make this up), drivers are being blamed now. 4 orders ahead of mine. If we weren't starving and it wasnt too late to order elsewhere we would cancel.

3 hours and counting for 2 x chips and milkshakes. Ordered at 6pm. Given 19.40 estimated delivery. Left it until 20.15 and rang, was told 20 minutes. It's now 45 minutes later and nothing. Not even a phone call. I get its busier than usual but they should turn just eat off if they know it's going to take over 3 hours to get an order out. Almost double the time that was estimated. No excuses for that at all. It's now 9pm, we have a baby and need to go to bed, not say about waiting for food we should have had an hour and a half ago. Just rang for an update and been told 20 minutes (Haha can't make this up), drivers are being blamed now. 4 orders ahead of mine. If we weren't starving and it wasnt too late to order elsewhere we would cancel.

Love the place go down with friends all the time i live new ferry only place i go for a milkshake x

Love food and staff are very friendly

Don't bother an absolute insult to what is so .....called food, chicken is the worst made me ill

Disgusting customer service and a hygiene rating of 2 - "Improvement necessary". Although their menu sounds very enticing, I would seriously avoid this place unless you like rude staff, hours of waiting and sub-par food. Our food was, as everyone else in the reviews says, over an hour late: If the shop are as overwhelmed as they claim on JustEat reviews, maybe they should hire more staff. The food was rubbish, really salty and some of it soggy, but the staff's attitude was way worse. I've never seen a restaurant have so many bad reviews! Won't bother with them again.

They are liars? Both on just eat and google maps, it showed me being 2.4 miles away and yet they called us asking for extra money because it was 3.6 miles instead. The lady was calm and level headed, but still, I would perfer it if they didn't blatently lie for facts we can easily check.

This place is rank. Please stay away for your own health.

We've ate at Fat Lolly Sam's a few times. At the start it was quite good, but the quality has gone downhill. The last one we got was late, the food tasted of little else than salt. We will never return to this take away, mostly because of the response to people's reviews on Just Eat. They are very aggressive and frequently tell people they will never deliver food or take their orders again. Very poor customer service!

Accepted, then cancelled a JustEat order with no explanation after wanting to eat food from here for quite a while now. Nowhere else seems to serve corndogs in Wirral. Just lost a customer for life there guys.

Great place to eat. Good size portions of food and reasonably priced. My kids love going there

Owners rude aggressive very little cooking knowledge.the chicken in the chamoix has being kept at a constant warm setting normally until sold so about a week. States only fresh food when it's obvious about how dry and rubbery the food is frozen and hasn't seen fresh since before fat lolly sams opened in 2017. The milkshakes are flavorless and terrible value for money. On top of this the poor guy in the back who does all the cleaning isn't Evan getting minimum wage. That's taking advantage of an immigrant who speaks very little English and exploiting them after a 45 hour week.

Ordered for first time here on just eat and the service, food and shakes were lovely will order from here again.xx

This is an absolutely awful place. Ordered on just eat and worst experience I've ever had with a delivery. The so called manager was unbelievably rude on the phone and hung up on us twice. I can't understand how this place is still in business. Do not use.

Travelled 15 minutes for a milkshake for them to say ‘we are too busy and are not doing shop sales’. Literally turning down money

Great food. Good portion sizes. The only thing I would is sitting in the dinning area there was no signage to say the name of the place were sitting in. My first visit and it was funny cos I couldn't text to say where I was or eating lol would visit again.

Rang up regarding Just Eat to have a young child give me terrible attitude! If you can’t do your job properly maybe you should close your doors! More staff needed and staff training definitely needed! Maybe try employing professional people rather than children who don’t have any phone manners! I answer the phone to customers day in day out and I wouldn’t dream of speaking to them the way your staff do! It was my first time trying to order from them and will be the last! You got recommended by a friend but I’ll be telling them not to bother! I would like someone to get in touch and sort this matter out! Management don’t seem like they care! Whoever was taking the phone call 2/09/2018 at approx 8.30pm needs to learn some etiquette! Very very very disappointed!

Great food you can eat in or take away

The guy was very helpful and accommodating when we got loads of food. Tacos were amazing! Corn dogs were amazing! Milkshakes were amazing! definitely recommend!

Can't even sort their prices out. Wanted a burger and got quoted a different price by £1.50 than indicated by the price board.

Just ordered food whilst hungover the food is amazing and it was on time 😊

Avoid at all costs. Really poor service really poor delivery. 1 hour late and all you get on the phone is a poor girl getting attitude from a chef/owner who doesn't have the gumption to answer the phone or talk to you. Not good. How do you think you are going to survive in the food industry with that type of service? Embarrassing. Avoid at all costs!

I have constantly seen their deserts on instagram and have been dying for one for ages. My husband and I treated ourselves and we where not disappointed these desserts are unreal I had the Reece's and my husband had hot wings and Oreo milk shake none of us where let down they are just amazing and the chicken wings where a good size and very tasty, there is literally 100's to choose from. Reading the other reviews of the staffs attitude I can't say we we had that problem they where friendly and helpful I would definitely recommend this place

a couple of months ago I had a fat lolly sams and generally enjoyed it we ordered chicken and chips but we love the milkshakes it is a very well mentioned fast food restaurant

Don't order from here it's not worth the hassle. Extremely poor customer service. This is the first time I've actually complained about a takeaway online. The owner who writes the replies on Just Eat has a very sarcastic, immature and unprofessional attitude. They seem to speak to customers in any way that they wish. The mocking and patronising response left by the owner to us and other customers on Just Eat has left us angry and shocked. They also twisted the truth. This is what actually happened: We ordered some main meals and pancakes for dessert. The meals arrived but the driver forgot our pancakes. The driver wasn't especially apologetic but said he'd go back for them. We also didn't realise that the small pot of mayo we'd requested would cost us 50p to hand over to the driver at the door and didn't have cash so sent him back with it. We called the restaurant and they said he'd be back with the pancakes. We asked for the charge for the mayo to be waived due to the inconvenience which eventually they agreed with. When we got the pancakes they tasted horrible. They tasted of some kind of detergent. We put a review on just eat and got a nasty response back.

Lost me as a customer, Christ they speak down to you arrogant to a man. Look at the reviews on just eat, chicken is ok if you love fighting some self important arrogant bloke to get it. If you get it.

Food took over 2 hours to come. When we called up then guy who answered was extremely rude. I asked how long it was going to be after an hour. He raised his voice and said “I don’t know” Regardless of how the food tastes the service and the fact you have to wait that amount of time is extremely poor. You can get same quality if not better food elsewhere and you won’t have to wait the whole night.

Food took over 2 hours to come. When we called up then guy who answered was extremely rude. I asked how long it was going to be after an hour. He raised his voice and said “I don’t know”

Ordered at 7.30pm and email came through saying restaurant had added even longer to the delivery time would arrive by 9.30pm. I rang and asked if I could collect as this was a bit long to wait. The man was so rude, laughed at me on the phone and said he wouldn’t apologise for being busy I said I would cancel the order due to how rude he was, to which he responded with you won’t be able to order from us again. Which is absolutely fine as I certainly wouldn’t want to. Not a nice man at all.Avoid, plenty of other lovely places to eat with nice staff

Anyone who’s that rude to his customers doesn’t deserve to have a business !

Please do not buy from here . I placed a order after waiting for 1hr 45 mins, I phoned asking when was my order going to be delivered . The response I got get a refund then from just eat. I said I was only asking he got snotty and hung phoned again to see what his problem was to be told he did not give a s##t and hung up oh what a great business omg steer clear guys go to caspers instead much better

Love it great food n shakes n of course ice-cream I would give it 10 out of 5 as it's soo good

Best food on the Wirral. Great prices and great staff. Highly recommended 👌👌👌

Food made fresh in front of your eyes

Great food,salt and pepper chicken is amazing!!! Great shakes and desserts, nothing else like it on the Wirral. Friendly staff. Highly recommended A +++++

Waited almost 2hours after making order. Chicken was rubbery, milkshakes tasted the same dispute different fillings and to top it off the snottiest staff you could imagine working the phone. Would avoid!! Likely to go out of business before end of year

As described waited a while ,an hour and twenty for delivery ....but the food was absolutely fantastic ...we had garlic chips ,salt n pepper chips and garlic and barbecue chicken ...👍so all in all worth the wait .

I have ordered numerous times from Fat Lolly Sam's, ok, couple times made a minor mistake but generally the food is very good, fries are to die for. The pancakes are really amazing, I mean you would have to go far to get this sort of thing, the chicken is already fresh chicken breasts and I suggest try as much as you can. As I have been a loyal customer, I have had a few freebies, now, how many places do that for you? .5 STAR from me.

Begged my hubby for months for us to try here. Finally give in and decided to give it a go... what a disappointment!! Absolutely awful... his chicken pieces were soggy and rubber ( not crispy like stated) chips were terrible and the wrap was definitely stale. So gutted as i was expecting big things. Certainly not to american food standards... and we were both ill afterwards. Avoid!

My new favourite local. Chicken and shakes. All made fresh. If getting delivery, expect a little wait. But trust me it's worth it!

Friendly staff. Reasonably priced. Milkshakes were excellent. Chips were very nice. Chicken was extremely rubbery.

Although I don't hold any qualms with the food I've been served here in the past, the service is atrocious. A friend and I were once made to sit and wait for over an hour to receive one milkshake each and the treatment I have recieved has come across as extremely rude on occasions.

Went on first week and it was having a few teething problems so wasn't fair to review. Went again Sunday night 26th Feb. Ordered BBQ chicken burger, salt and pepper fries, nachos, boneless chicken and milk shake. Very impressed this time round with the food in general. Tasty, big portions, milk shake wasn't too sickly it was just right. Chicken burger was hench, thick, delicious. Keep it up.

Brilliant food really big portions, I ordered chicken box meal, pan cakes and icream twice spot on, great customer service, great food, good price already recommended, and ordering again after I've finished doing this review :)

This wouldn't even get a 1.5 on the pengest munch

The chicken wings we ordered were bloodier than my bird when she's on her time of the month

Made me pay for a jarg fork and gave me pal raw chicken not on

THEY GAVE ME RAW CHICKEN!!!!!!!