Fat Hippo Nottingham in Nottingham

The service was lack lustre from what looked like a demotivated workforce and my burger was dry and poorly presented (see picture). This is such a shame as I booked a table for my son’s birthday and he was really looking forward to going to Fat Hippo. We were given a warm greeting and seated by a lovely young lady but when we were handed over to a young man with red hair and glasses, is where things went wrong. It was not busy (30% occupancy) but he was too engaged chatting at the end of the bar with his colleague (literally a few metres away from us) and it took him 10 mins to get us a drink order and took our drink and food order at the same time he took that long to come over. My son’s can of draft beer came and exploded all over the table (can looked like it had been agitated) yet we had to clean the table ourselves with napkins as he was too busy chatting. The food came and the chicken was overcooked and tough, and the bun dry. So much so we needed sauce to help it go down (for an extra £1) The decor is great, a really cool space but the service was of a level I would expect from a motorway service station, why could the cheery lady who greeted us not have served us. Such a shame as it used to be a great burger spot. Friday afternoon, 11 October 13:30.

Fantastic food throughout - the trash browns were a great starter! Loved the burger - put together with care - good sized portions too. Our server Daisy was fantastic and the whole experience was really positive - will be going again for sure.

Really tasty chicken burgers, chips, and sauces. Lots of options to choose from & really nice interior at the restaurant. Staff were really good (thanks Rob & Kai!). There was a long wait for food, however the staff made us aware and were really attentive on a busy Saturday night, would recommend for good burgers.

Service was a bit hit & miss but good in the end. Food which is most important was ace. Loved honey chips on my previous visit but the liquid cheese topped it. thank you for a lovely visit. We were visiting my granddaughter at uni.

first time at this restaurant i had heard it was really good the decor and everything was beautiful food though different story my order arrived burnt like the bun and cheese and been completely charred my other half who is dairy free specially ask no cheese even no vegan cheese and yet his burger came with cheese and had to send back to add me and other half have been ill all night from the food as was only thing different we have eaten take that as you wish

Great place to come and eat, just ensure you book as it is popular at all times of day!

The burgers were great quality, the service was fast and efficient and the staff were helpful. Thanks Corey.

Good service. Daisy was really good thank you

Service was spot on and can’t complain about it. Good however! When the chips taste better then your burger and they burn your partners cheese and burger. Would not recommend the food to anyone, wish they would season their meat, even McDonald’s seasons their meat

First time visiting absolutely loved the burger and fries Staff were great menu looked amazing The place its self was interesting clean and tidy Can't wait to come again So far this is my favourite burger place in Nottingham

Food was great, daisy was full of enthusiasm which really helped me and friend find the perfect burger, thanks!

Quality breakfast, the hash browns are out of this world! Very reasonably priced and good service

Ordered a beer, and the delivery driver made me show my ID/give my DOB, but there was no beer in the bag. Bit annoyed as it was like £5...

I'm not impressed with this place at all. I ordered a takeaway with them through Just Eat and the quality and presentation was absolutely atrocious. Undercooked burger, milkshake with zero thickness or texture, chips with sauce smeared all over the packaging And it made me really unwell; vomiting and an awful stomach ache. It ruined my entire day the day after because my stomach felt so bad. I left pretty much the same review as this one on Just Eat, expecting a response of some kind (like the majority of restaurants do) and they've just ghosted me; not even a "sorry about that" let alone a refund or anything. Really upset by the whole experience.

One of the best burgers ive ever had, Everything was amazing, would defo suggest the fat hippo burger with added chicken, Garlic mayo was 10/10 along with the fantastice staff /service, will be coming again.

I came here last weekend, the food is great, such a huge range of options and all fresh and delicious, but better than the fantastic burgers is the service!! I was served by Clayton and I’ve never had such a lovely warm welcome, they were so helpful and friendly, made sure I had everything I needed and went out of their way to make sure my dining experience was top notch, couldn’t recommend it more I will definitely be back!!!

Food was fantastic and very reasonably priced. Quick service and the lady who served us was awesome

This was my first time going to fat hippo Nottingham and will definitely be back. Also our server daisy was really attentive and polite.

Molly was the best server ever! So beautiful and attentive. Shame the tables are so close together, called fat hippo but you have to be a size 4 to get to your seat.

A lovely meal. Emma our server was lovely. Very cool and efficient too. Thank you. Well be back soon.

Brilliant place to eat tasty food great service lovely people.

The food was tasty but the service is absolutely awful. When arrived waiting 10/15mins for our drinks order. The food took over an 1hr 20mins for our meals to arrive. This was a group of 6. Wouldn't recommend this place. Untill the service is sorted. Something management needs to look at.

Delicious! Get the Truffle & Parmesan Hash Browns!!!

The food was very good and customer service was TOP NOTCH 👌👌. Would definitly come here again

We have visited Fat Hipppo many times before and always had a brilliant time so made sense to book again for a birthday meal. We walked in on time for our booking only to be ignored by the various staff giggling amongst themselves. We were eventually shown to our seats and then ignored again. No drinks or food order taken. At this point no other customers were in the restaurant. So no excuse in my eyes. We got bored of waiting, no atmosphere and no customer service so left. The staff didn't appear to notice as the giggling had started again. We visited London this weekend and Fat Hippo was suggested by friends, but we offered an alternative due to our rubbish experience in Nottingham. Will not return. I don't expect a response as already reviewed direct to the restaurant over a week ago with no reply.

We’ve just been for a visit to try out the breakfast after a birthday stay in Nottingham. Met with a warm welcome we ordered quickly and chose the meal deal option which gave us a burger, 2 hash browns and orange juice or unlimited coffee each. Food and drinks arrived quickly. The breakfast was absolutely amazing! Tasted and presented better than we expected and the hash browns were to die for! Thank you for an amazing breaky experience today!

Great evening out food amazing! Service by Daisy brilliant!

I had food at the restaurant and it was lovely but delivery does not come close to that standard. The drinks were missing from the meal deals. The food was freezing cold, one of the burgers was not cooked through. Definitely won’t recommend ordering.

Very friendly staff and was made to feel welcome. Bit of await for food but boy was it worth it!!. Will definitely be back ..... thank you!

I booked a table for 8:45 pm with friends, this was my choice and recommendation. This was a mistake. I have had better service from my children when I play with their pretend kitchen in the nursery. Embarrassing. The only positive was the taste of the cold food they presented before us. To top this off they couldn’t wait to get rid of us. Such a shame as I will never consider this restaurant ever again when coming into Nottingham.

That Tishawn was very helpful and provided great service to keep me thrilled the entire process!

Great food Brilliant service and staff

Tasty food and Corey was very helpful!

Great breakfast, great service, wish i'd doubled up my sausage patty 🥲

very slow service, only 6 other people in the place and we had to wait 15 mins after we'd finished to get the bill. had to ask 3 times for sauces we had ordered. burgers advertised as juicy were in fact quite dry. would be much better off going to 5 guys

Super impressed. I booked a table for a large party (20 people) for my husband's 40th and and was a bit nervous as to what the service would end up being like. But honestly, you wouldn't have even known we were a big group. Everything went perfectly - the food was delicious, the service was bang on, and we didn't have to worry or want for anything. Thank you so much! <3

The actual burgers are really good, probably the best in Nottingham. The Onion rings also deserve a nod too. The batter was particularly tasty. It does feel like it is becoming less of a restaurant and instead is becoming as much about delivery. The platoon of Deliveroo drivers at the door and constantly coming in and out is a minor annoyance if you are seated by the door. Also, one of the staff had their phone alarm going off for about 10 minutes, Small thing, but you could tell it was getting on everyone’s nerves, the staff were just busy getting food out for delivery while trying to also deal with a full restaurant. I think it is damaging to the atmosphere.

Good food but people working there not kind at all

We ordered takeaway. We specifically asked for no guacamole on the chicken burger and it turned up with it on. Having a partner who has autism who isn't the biggest fan of trying new foods, this made her not eat it whatsoever. No point having removal options if you arent going to read it! Chicken burger felt undercooked. Pancakes WERE A JOKE! We ordered Oreo pancakes. Look at the photo what did turn up. It's honestly laughable and the restaurant should be ashamed to even serve it! Note, no Oreos and stone cold.

Delicious food, great service from Clayton who made me part of the gluten free queen's club

Great food and lovely service even on a busy Saturday lunch

Amazing food, great atmosphere and great friendly service from Clayton

Had some of the most delicious breakfast burgers I've ever had. Would definitely come again.

Was waiting a while for the food, was amazing tho so made up for it

Just had a meal, and it was shocking. We waited over an hour for the food, and when it finally arrived, it was lukewarm. To make matters worse, after an hour, they brought everyone’s food out at the same time, like it was some sort of royal banquet—shame the food wasn’t fit for one. This is really disappointing as I’ve had great experiences at the Liverpool branch, but Nottingham, unfortunately, falls woefully short. To cap it all off, when the girl came to take our plates, I asked for the bill, and she said she’d bring it over. Twenty minutes later, we were still waiting in an empty restaurant and had to ask another member of staff, who eventually brought it over. Just frustrated it has wasted so much of our Saturday night.

Amazing, spot on and can't wait to go back

Lovely food , nice environment and great service. The waiters worked incredibly hard tonight despite looking a bit understaffed on a very busy night. Clayton was our waiter tonight and was kind, friendly and efficient - he did fabulously tonight ! Rob and holly also did an amazing job. 👏🏾

Clayton Molly and Rob were very hard working

I'm not sure what's happened here. It used to be good. I think I've been 3 times this year and every time it's been incredibly disappointing. It's never exactly busy, but the staff seem overwhelmed and slow. It takes ages to order, then food takes a while. My most recent burger, a five lies, had a stale bun that was also over toasted so it was super chewy. The patty was overcooked and dry to the point of crispiness. The whole thing was like eating a scouring sponge. The beef burgers of the other people I was with were also over done. It's burgers, 4 mins either side is fine. One person had chicken which had been deep fried until it barely existed. The 2 stars are for the tots which they have so far managed not to ruin.

The restaurant was small, cramped and noisy. I cannot comment on the food because we never got to taste anything - the service was terrible! After waiting for a half hour for our food, with no communication from staff, we felt forgotten and ignored, so we left.

the food was not delivered have been waiting over 2 hours restaurant didn't answer the phone after multiple attempts no way of cancelling the order only to get a notification that it had been delivered

Service was very poor. We were there for 36 minutes and in that time, all they managed to do was take our order. We were then waiting a long time for our drinks - two cordials. I finally saw them make them, but no waitress was available to bring them - they were all either chatting up other customers or clearing tables to get more people in, instead of focusing on the people already sat down!! Our drinks sat for 5 minutes on the bar and we couldn't flag anyone down. So we walked out and went home. Absolutely ridiculous. You need more staff and your staff need to be focused on their customers!!

Clayton and the team were fantastic! Our first time here and will definitely be back!

I paid £150 (for 5) and it was awful. I’ve been wanting to try this place for a good year now, it’s a real shame how the meal turned out Mostly friendly staff but a lot of service errors, asking for the same order 3 times; long waits in between orders and food arriving The food actually came out cold for half of us, I appreciate they may not be used to serving large tables as most orders are delivery but I feel like the £30 a head price tag should warrant a hot meal for all the table The idea of the menu items were good but executed incorrectly. (Cold, soggy batter) There was one rude member of staff, we did forget we asked for an extra portion of onion rings fair enough But her reaction when coming back to the table was actually disgusting, slammed the bowl on the table saying it’s on our ticket actually and leaving. I understand customers get it wrong sometimes but this isn’t in any way good customer service, we weren’t being rude at all, I’ve worked in hospitality myself for 7 years prior to qualifying elsewhere,

Was busy which is sensible on Saturday

Food was amazing and Robert C was our waiter and really friendly!

The food is great but the service is not the best. The staff are generally nice but it takes a very long time to even be acknowledged when it's so simple to just say to your customers "I'll be with you in a second". I've been here a few times and it's always the same case which is really dissapointing because the food is great. Lovely cocktails also!

its heartbreaking when you big up a place and then it falls short, food as always brilliant! but the service and atmosphere was lacking tonight, we arrived 520- great got us in 10 mins earlier than booking time; it was 545 before we see a memeber of staff ; No draft beer, and no blue moon! ok we picked others, drinks arrived swifty, food at 610 , no real issue it was 1000% worth it, we ordered more drinks at 610….. 620 asked if food was ok.. still no drinks, 630 … we are now looking at leaving still no drinks ….. they did arrive just as we was about to ask the for the bill to leave , there was 3 different team members visit our table in a short space of time and yet some how they all forgot the drinks order , we was only 1 table of 4 upstairs at the time aswell, we had raved at how good this place is… was … as after last night we all left feeling a little sad.

Amazing food, super friendly service. Would definitely recommend a visit!

Food was lovely and the service from our waitress Drew was great! She recommended the garlic mayo and it was delicious!

Fantastic burgers, best ive had in a while. Keep up the good work 👍

Amazing food and friendly staff, couldn't recommend enough!

First time trying Fat Hippo & I wasn’t disappointed! The food was delicious, the staff were very friendly and welcoming. Now my favourite place to come for a burger! Will definitely be back.

Food was brilliant thank you Corey

Spot on food and service! Cheers Corey

Been here loads of times, staff always helpful and professional along side the amazing food!

Drew gave great service. Food was amazing as always

Drew and co were lovely! Will be back in the future

Amazing service from Drew and the rest of the crew. Food was amazing, 10/10

Excellent place. Staff are friendly and nothing too much trouble. Lovely food

Food was lovely and very good service from our waitress, Drew !

Lizzy our server was awesome and I really appreciated that they came to double check about my food allergies bc a lot of places don't. Service was great despite being busy and of course the food was phenomenal 🤌 10/10 well done!

tasty food, but only order takeaway during off peak dining hours- seem to struggle with demand.

Our server was Gabi, she was friendly, attentive and knowledgable. Would definetly request her as our server again. She even made our dogs happy with a meal for them. Excellent.

Had the fat hippo burger, was very nice and would come here again. Appreciate the waitress Charlie who served us and the manager who handled my nut allergy well. Both have great smiles.

Excellent prompt service, food excellent. Thanks Molly

Molly was a great sever and was very friendly and efficient . Food and drinks were great!

We were served by Lizzie who was lovely and very friendly. The food was great!

charley was such a good server, food was amazing and delicious

Charley was an angel! Attentive, personable and efficient in her service. Will definitely be back! x

Great experience, wonderful atmosphere. Charley was friendly and gave great service.

Charley was fantastic 10/10 very friendly service

Food was spectacular, presentable! Waffle fries was on point, needed more! Very messy food with how big they're stacked but only give 1 napkin per person, you use that within minutes of eating and nothing to clear up with. Service was good! Charley served us pleasantly and helped us where needed, with a big smile! Would come back again for sure! Atmosphere is good, loved the art work and music, once got busy was hard to hear the partner, apart from the napkins and loud very good place! XD

Food amazing and Charlie was very quick and nice

Charlie was amazing the best in there

charley was a great server ! super friendly and make sure everything was okay! made our experience great. thank you fat hippo and charley

Amazing food, the burgers were succulent and well seasoned! Service was fast and polite servers. Will be back!

amazing food and the chicken is crispy and tender, fries are seasoned perfectly and are soft on the inside and crispy on the outside

Really lovely staff, and really accommodating for complicated food order!

Our server Gabi was really lovely, definitely recommend

Peng food and great service from Gabi! Will be coming back

Food was incredible and our waitress Drew was amazing! Would definitely come back

Got the buffalo chicken burger and it was super greasy, and I hardly tasted the buffalo sauce flavour. The chips were good, the wings were okay. Staff were friendly but forgot to bring us the bill when we asked. Slightly disappointed with this experience.

Went here for the first time today. Welcome by staff member was half hearted. We had booked. Placed at a table near the door and felt forgotten about. Wasn't especially busy, staff just chatting by the bar area. After 15 mins of not being acknowledged or offered a drink, we left. Staff didn't seem bothered. Shame.

Great food and excellent service. Disappointed that I couldn't eat all of my plate so will have to revisit!

Absolutely shocking service. Took 10 minutes to take the order which was fine but then 30 minutes later still no food. Even though three Deliveroo guys had their orders. So they clearly don’t prioritise the customers who go into the restaurant. Then spoke to the manager and she just had no answer, and then as I walked away, she started laughing to the next customer. Really shocking service

Amazing food & huge portions. Corey looked after our table, and nothing was too much to ask. Planning our next visit already!

Still the best burger place in Nottingham

Absolutely delicious burgers, super creative and extremely well made. Staff are very friendly and the place is well kept. Mine and my partners personal favourite burger place.

First time trying this place and won't be the last. Burger was lush! Wasn't busy at all and I like that.