Eurotunnel Terminus Restaurant in Shepway - Phone Number, Reservations, Reviews

Restauration horrible digne d'un fast food des bas quartier. Heureusement la quantité dérisoire vous évite, la plus part du temps, une intoxication alimentaire. Et tout ça, à un prix exorbitant bien-sûr. À éviter de toutes urgences si vous tenez à votre santé.

Avoid ! Avoid ! Avoid ! Disgusting, dirty horrible place staffed by people completely indifferent to the needs of passengers. Lavatories were a disgrace and were the worst I had ever seen. when I reported flooding to a member of staff they just shrugged and walked away.

I guess they rely on a transient, hurried and non-repeating clientele to able to get away with such dreadful coffee. Poor, even by Starbucks' standards.

dont use it its bad it took too long and it was bad no one likes it dont use it waste of money and terrible service

Utterly appalled by the thankfully brief encounter at the Folkestone Eurotunnel food court prior to an early morning departure to Calais. The place was filthy, in particular the area where milk, condiments, stirrers etc are provided. The breakfast was quite honestly terrible - for £11 I expect a bit more than cold beans, undercooked mushroom/tomato and the very cheapest of ingredients all wrapped up in a tiny child sized portion. There’s no excuse in this day and age for such a shoddy offering.

7.40 pm and all food outlets closed (supposed to close at 8) except Starbucks which have no savoury food left. Even Smith's closed so not even able to get a sandwich. And they've not just closed, there been closed for some time by the looks of it. So absolutely nothing to eat. Ridiculous.

If the place had been cleaned recently, it was difficult to tell, as not one of tables in the food court was clean. Then the toilets, let’s not even go there. Seriously, if you can use the local services before you arrive and go straight through to the train, it would be advisable.

The food court is in the middle of about 5 food and drink outlets. There were plenty of tables, all clean and being cleaned. Bright and airy, and a great place to enjoy a coffee.

I had the most amazing chicken kebab at STOP 24, Don Air kebab shop for lunch. Best I've tasted. The chicken was juicy and full of flavour, fresh crunchy salad presented well. Frozen chips but cooked to perfection. All in a medium meal deal for £9 with a can of drink! I couldn't eat it all. Hubby (who enjoyed the KFC meal deal) had to help me finish mine. We are definitely going back there and highly recommend. The 24 hour services themselves are basic but they have everything you need at a pinch.

The food court is ok with not that many restaurants to choose from. The central seating area is nice and bright, it is fairly clean and the boarding times are clearly shown on a massive sign

Grubby nineties chic in desparate need of a damn good clean and revamp. Looked fresh and exciting when it first opened all those years ago. Not any more. Rather shameful, actually

Popped in before travelling to France. Facilities are comparable to other Ports ad Airports. Easy to locate toilets clean

The Eurotunnel Terminus food court had a lot more to offer than just eatery. Infact there was a Burger King and Starbucks as well. Toilets were free which was a good thing. There were currency exchange and Duty Free shops as well although they were limited in variety and had less choices to offer. I found some Parisian perfumes really cheap there but our tour guide told us that we may find cheaper in paris, so did simply let go off.

Wasn’t expecting the toilets to be so clean. The choice of food was good for services and so were the shops and the dog exercise area. There were no queues!!

I travelled here in August and was disappointed that there was not more on offer for single travellers with dogs. I cant leave my dog inthe car due to the geat, but i also cant take her with me to get food, so I went hungry.

The eurotunnel terminus building was bright and colourful just like a shopping mall. After Passport control we entered the terminus building. There were starbucks, Burger King, WH Smith etc. Currency exchange and duty free shops were also there. I bought a redberry flavoured ciroq vodka and a gummy bear chocolate pack from the World Duty Free store which was really reasonably priced.

A few years since I'd been here. It still feels that the place doesn't have the space for the amount of people going through it. It was packed.Ample parking space outside. Toilets inside were fairly rank reference the smell.The food counters were keeping up and had a friendly reception. The dining tables were clean/tidy considering the capacity of customers. Even the bins weren't overflowing. I only saw one lady cleaner doing all this, by herself, throughout my visit.Generally I felt that things were getting better, Only a few details/issues the management require to concentrate on, to make it good/very good.

Can be crowded at times and what is on offer is predictable. This is ok for a short time while waiting for the train

Excellent Full English Breakfast and very good value @ £10.25. Clean eating area well serviced. Unfortunately the demeanour of the staff did not match the food they seemed a very unhappy bunch.

We were impressed with the Eurotunnel Terminus building at Folkestone last year. This year it is even nicer if you have to wait for your train.

Burger king, starbucks and other food outlets here, expect higher than normal prices. Toilets, duty free shopping.

This is better than you would imagine. It has a duty free and a WH Smith’s. It also has plenty to eT as well. Quite good actually.

Whilst stuck at the Eurotunnel, due to a power outage, we had lunch at the Harvest Market. Following a lengthy queue, we were met by a very rude staff member, who "huffed" when we placed our order.

One piece and one quiche 20 euros - the harvest market is not only expensive for what it is but it is also disgusting their quiche made me sick and wanting to vomit. The staff speaks in french too supposedly this is the UK since it is after border control. The French are proud of their food but I must say the pride is all there is coz in general french food is just rubbish and all the money EU gives them for agriculture seems to be going for their importance from Africa

Great speedy service, got moved on to a slightly earlier train on the way back. UK terminal was nice has an AA shop, cash machine that hands out either pounds or Euros, duty free shop (don't know why, i don't know any one who would buy duty free in Britain and take it to France) it is cheaper in France.

Generally the terminus has everything that you need... shops, restaurants, toilets. But, if they are sending me emails telling me how busy they are perhaps they should also send them to WHSmiths so they can buy more sandwiches and not runout before 10:30.

Quite a good terminal with lots of places to eat. Newsagent, toilets, currency exchange, AA car shop, fairly large duty free shop.

They should rename to "no bagel street" since they are not fresh made anymore here and all that's left is a couple of (cheese/tomato - yuck) bagels in plastic cartons in the fridge making them soggy and horrible. You'll also have to pay close to £4 for the pleasure of your disgusting bagel.

Dirty tables and smelly loos, unfortunately an expected service station in the UK.

We have never been all that impressed with the Eurotunnel Terminus building at Folkestone. However, when our train was delayed we decided that we would go in rather than sit in the car.

Very stylish café with reasonably priced fayre. Free w ifi on offer and timetable on screens which is useful. Nice relaxed atmosphere

Visitamos el bar/restaurante dirigido por HMSHosts en terminal del Eurotúnel en mi camino a Francia. 8 Personal, principalmente de pie. Quería un drinkfor yo y mi esposa, fuimos al bar para pedir la bebida y era expresa ignorado por dos miembros del personal. Traté de señalar a su atención y me dijeron "no te sirven, debes ir a "Sólo una de las dos cajas de funcionamiento. Así que fuimos en el queque y cuando llegué a la recepción me dijeron "No" y la cerveza indica vasos de papel enganchado en los grifos. Un antiguo miembro del personal dijo "iré y poner un barril! "y él se fuera. 15 minutos más tarde de la cerveza y me sirvieron, todavía un montón de personal merodeando haciendo nada. La cerveza era espantoso, la esposa de bebida se sirve en vaso equivocado, y todo era muy caro. Este solía ser bueno, pero su pasado a los perros. Parece ser un problema de gestión y capacitación. No hay cerveza en uno de los más concurridos lugares en el REINO UNIDO. Oportunidades perdidas, la pérdida de ingresos. Evitar como a la peste, a menos que estés desesperado. Ir a la cafetería de al lado.

We arrived at the terminal and met Sue in the food court. She was so friendly and helpful, nothing was too much for her. Such an amazing asset to this place!

Went here a few weeks ago since I had to travel. Forgot to pack lunch but I was lucky to see this place. The food was good, not too expensive and the service was quick. no complaints

Un buen lugar para tomar comida rápida antes de subir a un tren a Francia. Servicio normalmente es rápido ya que no tienes edad para esperar antes de subir al tren.

Llegamos una hora antes y no la posibilidad de conseguir un adelanto de cruzar debido a volumen de tráfico. Pasé algún tiempo en el terminal - buena tienda de duty-free, un montón de cafeterías y restaurantes, y tienda de AA WH Smith para cualquier automovilismo bits te olvidaste de comprar. Luz y edificio ventilado, un montón de asientos en todos los enchufes y excelente servicio.

Eurotunnel Terminus Restaurant , esta localizado no interior do Le Shuttle Euro Túnel ,Centro de compras com algumas lojas , tem um Duty Free e uma praça de alimentação , com restaurantes e cafés .... parada rápida para fazer o controle de passaporte na saída do Reino Unido ( estava viajando de ônibus ), aproveitei para comer um lanche e tomar um café ,no La Gare atendimento muito bom e rápido.

Coach day trip to Cite Europe...started 08.30 Folkestone bus station..then to Stop24 to pick up extra passengers ..we were on a 'feeder' coach so had to wait on car park for main coach which was 15 minutes late.... on arrival at Eurotunnel went through border control and stopped briefly to buy a sandwich and hot drink...Tuna, mayo and a ham hock sandwich plus large hot drink for £10...not bad for Eurotunnel a notoriously expensive place to buy food...Pleasant lady served us with a smile....deserves a medal for working at Eurotunnel.

We shortened our trip from Alsace with an overnight stay at the excellent Beatus Hotel in Cambrai and found ourselves arriving at the Calais Eurotunnel terminal the day after, way too early.Food!With a dietary requirement to guide us (gluten intolerance) our bar was not set very high but how wrong we were!The team at the "Harvest Market" were brilliant, understanding and creative and they found a way to serve us two fresh cooked omelettes (charged by the egg ie 4 eggs) which came with chips (uber fresh and hot) and some salad.This was brilliant. The team were stunning and we arrive early every time in futureThank you folks - great care great training

There can be no excuse 'we are busy' in the service sector, but this seems to be the norm here. The quality of food & availability has nose dived over the past few years. There is no 'stand out' purveyor of quality food since Pret a Manger left some years ago - we used to look forward to going there then but now the clear advise & message is - get your food at Cobham services M&S & only use the loo at Folkestone.

The Duty Free shop, WH Smiths and the toilets are good but the refreshment places need help. We enjoyed the Duty Free shop and the lovely staff and were disappointed at having to leave after our departure letter was announced. We got into our car, cleared the UK Customs and Border Force, cleared the French Customs (who didn't even look at our passports so why are they even there?) and arrived in the huge car park only to hear an announcement from Eurotunnel/Le Shuttle apologising for the cancellation of our train. Why didn't they tell us and all the other passengers with the same letter and we could have spent an extra half an hour inside the terminal. This is not the first time it has happened to us and Eurotunnel/Le Shuttle really should look into this poor situation or, get a communication link to the Terminal...

Having found Stop 24 at Junction 11 deserted we stopped here for breakfast, newspapers and drinks for the train. It was comfortable, clean and the café staff wonderful in Halloween makeup. Loved it,

Frequently pass through this way ... Always stop ... Fine ... Food good. Coffee too. A full cup too !

Poor service they were totally disinterested the counters were dirty and the food just warm Expensive too coffee x 2 and break fast roll not recommended

we as a family walked in......food looked very basic and overpriced, we still had some snack bits from our drive from Liverpool, i didn't even buy a coffee from here thinking within 50 mins and i'd rather use the first service station in France where i been to before, far better looking quality of food maybe slightly dearer than if you found a little town but its the first taste of France....now back to Terminus.....nothing special use toilets as they are ok, but would never buy anything from here........

I stop here regularly the food is overpriced but this is the norm now the staff are polite and friendly the restaurant is clean and presentable with most tables cleaned promptly after previous diners have left

Plenty of shops and cafes...but you have to be quick as, you need to get in the queue for the Chunnel.

Bought a large breakfast for myself and rolls for family. Service disorganized and poor quality food. They know you are captive. If the quality and service was good I would accept the price. Sandwiches to eat on train in future.

Decided to go to the restraruant showing a chicken breast burger which looked large and really tasty.When it arrived it was tiny and full of fatty grey chicken.Would strongly suggest a sandwich from newsagents

This was almost as disappointing as was the Burger king. At least here we could get some bottled water and newspaper and some junk food. Still long lines and harried staff. considering the numbers of people who go through here each day not surprising.

Although the terminus staff seem to try hard this is simply an end of motorway multi cafe experience that feeds and waters loads of people transiting the Chunnel every day. The food is basic, occasionally hot and aimed at mass catering tastes. There are outlets like Starbucks and WH Smiths that provide more consistent offerings across the UK but the terminus would (and can) never be an option for individuals going out of their way for superb eating.

Admittedly we had a 6am crossing, but when we got to the terminal hoping to get some breakfast before our trip, we were very disappointed to find very little was open. We ended up in Costa and had a coffee and croissant (which was fine) but really expected more choice.

3 croissants one egg sandwich and 4 coffees £17 outrageous . This close to France you would think they could avoid cold flat croissants and a cold egg. Service incredibly slow. The staff were toiling over a long Que. Working very hard but not enough of them .Reminds me why we usually bring sanwhiches sandwiches .A must avoid

The Eurotunnel terminal is a disgrace apart from the loos which are adequate and a lot better than waiting for the train. But don't buy the disgusting over priced food from the mostly bored and off hand staff. Get through as fast as you can to the car park waiting area for the train and visit the van there which does excellent coffee, decent croissants and some of the best bacon rolls I ever ate. And is significantly cheaper.

Not bad euro tunnel services. Has everything you need like bureau de change, toilets, cafes etc. Used Bagel street was good nice coffee and guy with glasses was excellent! Cheerful helpful and friendly.

We had almost an hour at the terminal and decided to try a breakfast, especially as they offered Vegetarian. It was quick, very tasty and the Mocha I had with it was also of a high standard.

Had intended stopping for a Subway but missed the turning. We spent two hours at the terminal building which was very busy. Plenty of outlets for a quick snack but ours was just o.k. Two hours is a long time to spend but it was our own fault for getting there early. As stated by previous contributors it was an opportunity to stretch your legs, use the facilities and have snack and what you expect is what you get.

Situated at the entrance to the Eurotunnel Terminus services, this is a cute little eatery offering the most delicious, fresh bagels. There are plenty of fillings to choose from and four different types of bagels. Meal deals lessen the cost ( we paid about £18 for three with drinks- but as already mentioned in other reviews, the whole terminus is a pricey pre-journey stop-off). We chose the salmon and cream cheese New Yorker-a lightly toasted bagel with a melt in the mouth filling, plus hot, tasty cappucino on the side- gorgeous!!. The staff are very enthusiastic and humourous, the place was clean and comfortable, and we only waited a short while for our food. Recommended!

We stopped in here for about 2 hours while waiting to cross the channel. It is very busy as is to be expected and has quite a few restaurants, book shops, toilets etc. It was a nice break to walk around stretch the legs and have a snack. The food is over priced and the seating crowded. There are signs up in the terminal with departure times for trains so it is easy to see when to return to your car. It all added to our experience of a first trip on the shuttle.

Just wanted a bagel and a cup of expresso for our trip to France through the tunnel. Stood in line as a boy behind the counter made stupid faces at me and a mother and daughter next to me. When I asked them if it was me that was the problem with his antics, they replied, "No, he's just being rude." The girl behind the counter was nasty and only because I was hungry, I didn't walk out unlike the girl and mother who walked out. I didn't have time to talk to the manager but will definitely not be using this place again. The bagel was good. The coffee decent. Shame about the rude staff.....

I have been using Eurotunnel for years. The terminal has recently had yet another make over. The toilets are clean, but the food and drink outlets are incredibly expensive and, if the terminal is at all busy, the queues get very long (not helped by the fact that the staff in all of the outlets seem to be slow. Very slow.Once you have been called to your train you will join a queue of cars. Here, at the side of the queue is a van selling better priced tea, coffee and snacks. The problem is that you just never know how long you will have before your queue starts moving to the train. The guide is 25 minutes before your departure, but I have known this vary widely (either way). There is always a few poor people running back to their vehicles having had to abandon their purchase.

Eurotunnel Autogrill. You're a bit captive so expect it to be pricy, but the croissants and coffee were fine and most welcome.

My wife and I both got a breakfast roll with sausage and tomato sauce from Leon's outlet. It was the most disgusting sausage we have ever eaten. Did not know that you could put so much sawdust and cereal into a sausage. Most of our food went into the rubbish. Avoid like the plague!

On the way back, we were basically ushered out of France. It was bedlam and we were directed from customs to the train directly so no opportunity to get a drink or food. When we arrived back, we went to Folkstone services and this was far better than the experience of the Eurotunnel. If you want to eat before you go, I would suggest popping in there as its only one junction on the motorway.

We arrived at 7am for the 7.50am train. The place is we'll sign posted. Once you check in you naturally drive past the dog walking area and then to the car park at the building with eateries/toilets etc. my husband got a bacon roll and coffee for around £3.50 and he was happy with it although it was nothing special. I opted to have nothing as there really wasn't anything appealing. There are toilets and foreign exchange here too. The exchange rate is poor of as you'd expect. All in all, it's fine for a pre-travel stop.

Travel quite frequently on the shuttle for pleasure, but there is no pleasure this side of the Channel I am Afraid!!! Dog Owners are treated with disgust and made to leave the Building...You would of thought having spent millions of our tax payers money on this Building they would of had some thought for travellers with their Dogs, so if you want to fight the clues for a Burger or a Coffee you will not be permitted with your animal. So its walk the Dog and go without a Pee yourself Great start when you cross the channel it is a whole different Story, yes they have allowed with modern technology for your pets to travel to Europe with you once you have paid for the Passports vet visits and strict criteria that goes with it but they still haven,t recognised the concept from Folkestone End and treat Dog owners like crazy people with the Plague.Come On Now Brits lets finally have a say in our Rights just like the rest of europeans Do!!!!These are our Family Members that give us more Pleasure than our Children do at times and are much better behaved why do they get looked upon as Pests... And please do not start saying about Health & Safety as most dog owners care and look after their animals as though they were human and are probably cleaner than a lot of people travelling on these Trains.We Need A Dog Friendly Area Inside for the Winter Cold Months to sit and be treated equally to other passengers!!!!!!! I cannot comment on the Food much as I was forced to Leave the Building and escorted Out by a very Nasty security Man No Christmas Spirit There.

Probably the most unprofessional, deceitful, shambolic,manipulative, irresponsible, obtuse, unreliable,unorganized, company I have had the misfortune of coming into contact with! How they audacity to rank themselves along other catering companies is a complete mystery!No wonder airport food has such a bad reputation if cowboy companies like this one are selling to the poor public!So the following places must be avoided Inverness AirportBelfast City Airport East midlands (Pork & Pickle & Lavazza)Manchester (spud factory, and Trattoria)Leon Kings CrossJersy Airport Heathrow Leon,Bagel Street London bridgeStansted, Crepe affaire and Bar IllustriousThey have even ventured into railway stations, the euro tunnel! (La Gare) Please, please, please, please please avoid this disgusting excuse for a catering service provider! The plastic joke shop dog feces is probably better for you from a nutritional point of view. Certainly from a cost point of view!,,,,, you see the red "A" symbol, do yourself a massive favour and leave the dirty cratering unit immediately!

Good cappucino in the middle of the terminal. Tax Free seems to be quit expensive. And exchange rates on euro's also. But clean and fast service.

We had a brief time at the terminal building to grab a quick breakfast before catching a Shuttle crossing and went to Burger King - simply on the basis that it would be quick. There was queueing at the other outlets and as BK had no queue so we thought that we would be in luck.We have learnt from the experience the following,Don't assume that the absence of a queue makes any difference to the speed at which you will be served - it doesn'tDon't assume that if the order is 'freshly prepared for you' it will be hot - it wasn't Don't pay in euros. PLEASE DO NOT PAY IN EUROS!! You will get change in sterling at an unbelievable rate of exchange - a ten pound meal paid with 20 euros gave us less than five pounds in change.They did adjust the charge so that we could eventually make the payment in sterling but it took three staff members to work out how to do it...Indifferent service, poor quality.........I suppose we should really know better...

Ok, I know it ios difficult providing a choice of food at 5am in the morning, but it would have been so much better if the food provided by the coffee bar had been more palletable!We arrived after a two hour journey and had no opportunity to sleep the night before.The possibilty of maybe a bacon sandwich or something similar would have made so much difference to our onward travel plans, which included a 5 - 6 hour drive in france.Dissapointing.

This place is pretty fast and efficient when getting something to eat and picking up a bit of shopping or changing some Euros, but the food quality has really descended since the place opened.I remember a Pret a Manger and a couple of other places, where the prices weren't too bad and the choice was good. Now there's just a Burger King and a large, generic restaurant with dodgy breakfast (un-buttered buns with two small sausages in them does not a Sausage Butty make) at high prices. The rest of it is pretty....meh.Compare this to the terminus on the French side, and you'll begin to wonder why we Brits put up with this kind of thing. I'll only use it for the toilets next time.Someone set up a cafe doing decent breakfasts within five or ten minutes of the Tunnel and you'll make a fortune.

I have always found the staff here ver helpful, courtious and compassionate.As a disabled passenger, they always ensure I am able to access the areas I need to and always on hand to help if needed. I would definitely recommend this service :)

just arrived and could not believe how little is available with no real play area for the children just a few fast food places, a "duty free", travelex and toilets probably the only good thing here. They have created lounges and using terms such as Victor Hugo to make it seem posh but it is not! !

Firstly - why have they moved the toilets? So far away when you've been stuck in a car with crossed legs for ages!Would never eat inside terminus building again, one disgusting overpriced Burger King experience circa 2008 was enough for me.I am so fed up of delays and general chaos at Eurotunnel. "Technical difficulties" and "incidents" seem to be happening much more often, causing a huge back-log. Crossed on Aug 2nd, a very hot day and it felt like we were in the middle of Dante's Inferno. It's back to the ferries for me.

Paid £7.99 for a cooked breakfast then had to pay an additional £1.95 for tea and que up separately to get my drink. Breakfast getting colder and tea served in a paper cup! Best bet is the fab take out van in the lanes where you wait to board. Much better value and service with a smile!m

We booked eurotunnel in favour of a ferry expecting efficiency and a speedier trip... We got there to discover a shambles due to 'technical difficulties' earlier in the day... Ended up getting on a train 3 Hour after our allotted timeslot and would not have even got on hat one had my wife not gone back into the terminal and asked as our trip had disappeared off schedules We ended up arriving in Paris at 6am without having had any sleep for the day ahead at disney, and having wasted a pre booked hotel room

never had a bad experience at euro tunnel and done it more times than can remember.easy on easy off, the terminal is clean and tidy ,food is pricey but hey they will get some that wont pay and thousands who will..you will smell the toilets before you can see them.duty free is not as cheap as you think but the wine is a bargain

OMG Overpriced and Cold food, how do these guy's get away with it? Cheap Plastic cutlery that breaks.

We had packed food & drink, intended for the journey once in France. Good job really,as we ended up using them at the Folkstone tunnel terminal car park! ..Because of an incident, all trains were delayed by 3 hours, which meant massive queues for the only 1 food place in the building (the alternate venue was closed). I have to hand it to the opearators , who did as best they could playing catchup with the delays, and the mass of car queues to deal with. Did us a favour really, in not having to queue for rubbish over priced food & drink .. but I cannot thank heavens enough for the foresight we gave in taking something with us .. you have been warned ! Oh, just forgot ..although NOT related to the terminal building, at the final lane barriers immediately before boarding the train, is a burger van. (I Think) ? it may be called Best Bites ..anyway, this was the best bacon roll I've ever had !

The terminal food on offer is adequate, there is a choice of options and whilst these are not cheap of course, i would say that there are a few options to cater for different tastes, my experience is that in my opinion the terminal in folkestone is nicer than in france.Would you take your girlfriend for a posh romantic meal here en route to paris? probably not, but it is functional if you are early for the train been travelling for a few hours and need something to keep you alive.If time is on your side and you are not in a rush, then i would recommend stopping off at one of the french rest stops for a baguette, and a taste of france.

Used the Eurotunnel for first time Uk to France and have to say it was a first class experience. All the staff were fantastic and we stopped at the departure hub for coffee and duty free, very well set up. Slightly concerned that at no point did we have to show our passports and no one was at passport/security control at either end!

This is a dreary place, where poor, expensive food is sold by people with no interest in service to people with no choice but to accept it.

Serves it purpose and caters for all your needs. Food is very expensive but its rather like a motorway service station or airport terminal and the food is always expensive. Avoid the bacon sandwiches they are revolting.Staff are very helpful and its kept very clean.

We arrived early for our Eurotunnel Le Shuttle crossing, so we had a bite to eat at the terminal building. Outside the terminal, parking is plentiful, and there are large boards with departure information so you know which trains are boarding and what time your train is set to board. The inside of the building has the look and feel of a crowded motorway rest stop, with toilets, a WH Smith, and a few fast food joints. Since this is an international terminal, there are also duty-free shops. No play area for kids, unfortunately, and it was so crowded that I saw a bunch of kids having to eat sitting on the floor. Definitely not a relaxing atmosphere but if you need to use the toilets do it here, not on the train!

Five of us were heading to France so we decided to have a coffee and a quick bite to eat before heading to the Shuttle. Few choices of places and what to eat, and all very expensive. The service was very slow. The duty free shop had little to offer. Le Shuttle is still the best way to cross the channel but the terminal definitely needs a make over.

Well a family day out to France so had a spare hour so popped in the terminal .....walked a mile to the toilets Mmmm put them at the back so you have to walk past the retail outlets. Nice plan. The toilets are great very clean tidy and very polite cleaner trying to keep it clean after every ccustomer buy the looks if thing. One point is where US the children's sinks and hand dryers my sons could not reach them at age 5 and 6. Strange perhops they are not ment watch their hands only bad point about these , world duty free shop. ..... who made these prices up way over priced nothing cheaper than the high street avoid spending there ....food outlets yet again over price but that is the sAme with every transport hub apart from that lots just a basic service area. To have a pee and coffee before you get on the train my advise don't not get to tunnel to early but leave about 30mins before train is due time depart

My wife and I use eurotunnel two or three times a year and have had enough of arriving only to find the only food on offer is some tired looking sandwich place, (what happened to pret a manger?) Burger King or some awful greasy spoon outlet. You seriously need to look at what you are offering and spruce the place up and offer a bit more to the discerning customer.

My wife and I are regular users of Le Shuttle so are regular visitors of the Eurotunnel Terminus. We were there yesterday for a day-trip and we agree with the previous Reviewer. Yes the new toilets are a great and a huge difference to the previous ones but, who on Earth decided to move them to the far end of the Terminus? It's so ridiculous. After the long journey to the Eurotunnel Terminus the firs thing travellers usually want to do is use the toilet facilities. They used to be situated so conveniently for travellers being right by the entrance. Now they are as far away as possible from the car park as they could ever be. I commented on the new location of the toilets to a worker at the Information Desk only to be informed, "They won an award last week". This is as maybe but obviously not a lot of thought went into the best place to locate the toilets. It was nice to see lots of photographs hanging on the walls to the entrance to the Ladies and Gents and this is an excellent 'Plus' for foreign visitors to the UK. The Duty Free shops were good but far too few of them were to be found. At the Dior stand, my wife was treated to a five minute facial with tuition on how to apply lip stick by a lovely and so happy young lady named 'Freya'. A good tip for other travellers is to arrive at least an hour before your allotted departure time so you can make full use of the Terminus facilities and Duty Free shops. The restaurant is more like a works canteen with seating around the TV screens showing departure times. The coffee was ok. I feel that the money spent on revamping the Terminus could have been put to better use and as for the architect, well, he/she obviously hasn't ever had the urgent need to get to the toilets as quickly as possible. Be prepared for a long and uncomfortable walk.

Haven't used Eurotunnel for over a year and got a shock as we walked in.Where are the toilets? They moved to where the old duty free shop was.Follow the signs? More like a circular route march to get to the toilets.At least the toilets are a big improvement upon the old ones.Duty Free shop has moved? Yes, much smaller than the original and certainly cramped.Cafe area? God, that is grim!!!Lots of boarded up units? Just typical of this country!!!All the excitement of a departure lounge and less!!!At least the tunnel experience continues to be smooth, efficient and a seamless journey.The French terminal has undergone a similiar rationalisation.Will still use Eurotunnel, but I won't hang around the terminals for too long!

They are refurbishing the site slowly. The toilets have now been moved and are much better. There are less food options Pret has gone. Personally I've never stayed log - toilets and a quick burger and and that's been it. So for me it does what it says on the tin. That said I wouldn't want to have to wait hours there.

Just used the Terminal for Toilets and a coffee as we didn't have much time. Toilets were clean and up to standard, no queues. The food and drink facilities appeared to be OK, didn't take as long as usual to get a latte, but seemed to be more staff than necessary to make coffe and they were just gathered around the machine chatting. EUROTUNNEL process is brilliant. Checked in automatically, plenty of departure boards with up to date information. The journey itself couldn't be easier.

The seating areas to consume food in are very definitely unkempt demonstrating either very poor management or a deliberate contempt for the paying guest. Someone needs to get a good grip on the place and sort it out.

The building is clean with adequate seating."duty free" prices debatable but all sorts of shopping and currency exchange available, beware buy your Euros BEFORE going as the rate is derisory!!!

It is like a motorway service station but not as good. 2 standard size coffees and two bacon sandwiches we over £15 which is blatant profiteering. The coffee was hot but had no other redeeming features. The bacon sandwich was plastic and of low quality. This is a place to avoid if at all possible.

We used the Euro Tunnel service from Folkstone to Calais on the 25th August. We were due to go on the ferry, but the weather was atrocious and there were delays, so at the last minute we decided to try the euro tunnel. We were so glad that we did. The whole check-in process was seamless. The rest area has restaurants/shops/facilities. The food was average but when compared to the Calais ferry terminal it’s like Michelin standard. Getting onto the train was fine and within 35 minutes we were at Calais and driving off to our holiday. There are toilets on the train but we didn’t need them as the trip was so short. We were very impressed with the overall experience and would highly recommend it over the ferry any day as we took the ferry coming back from France and that was a very different experience. Pay the extra and go through the tunnel! There is a large petrol station just after the train exit on the French side, if like us you need to fit the headlight adapters etc.

I use eurotunnel about 15 times a year if the staff allow I drive straight through to the shuttle the terminal is just that the food is hugely over priced and since pret a manger closed pretty much worse then you average motorway service station once you have cleared customs ect. there are toliets and a greasy spoon van that offers good value teas coffee bacon baps ect. so even if you have to wait for your depture you arein a better place

It all looks smart - very 'airport' but the reality is more Motorway Service Station.Ordinary, expensive food options, with long queues in peak time. No breakfast items left at the coffee shop at 7.30am etc.The concession staff just give the impression that they don't want to be there - although Eurotunnel staff are friendly and helpful.Boarding announcements need watching out for.

The food outlets are really very mediocre, and the rest of the offerings not up to much. As with any captive market situation quality and prices aren't the most competitive. Far better to bypass and try for an earlier shuttle.

Good looking cocktail bar with ample staff moving around, no attempt to serve you as you approach the bar, cluster of people around the coffee station taking orders, money and trying to produce coffe orders.Refused service for wine & drinks and given instructions to join the queue at coffe station, time to be served and told the drinks have to be paid for first, this has taken 10 minutes and its know time to go.France do it so well

Concur other reviews about how easy it is to get to Folkestone with it's own motorway exit at 11A. Also concur no need to arrive earlier than 30-45 mins - there is no point at the Folkestone end - the toilets are not nice and the food choice is severely limited; usual fast food fare. Avoid Burger King there at all costs - the concept of fast food escapes them, the rolls have been sat there for ever, the lettuce was actually brown (tasted bad) and soggy and altogether made for a wet bap (meant to be a sausage breakfast burger thing) which went straight in the bin!Great journey to France though - so quick and cheap, esp compared to ferries - could not fault Eurotunnel journey. Driving from Calais is easy and well sign posted.On return journey, again no need to arrive early, but you may be more inclined to do so as facilities at Calais are much better than Folkestone, regarding toilets, Duty Free and food - more choice and able to get a decent baguette there.