Ethorpe Hotel in South Bucks

Fantastic service and great food thank you!

I visited the restaurant today 05/12/2023 as it was my 30th birthday and celebrating with my friend her child and my newborn baby was a good idea over some food as we had previously been before and had a pleasant experience. Today was the most disappointing experience: We were rushed out the restaurant as we were told there is a table of 7 who are waiting at the bar to be seated. We were served by a tall male who was serving everyone else but us. When we were attended to we were given 10 seconds to look at the menu and told he needs the table. I was breastfeeding my newborn baby and the male waitor was v aggressive in his manner raising his voice saying he needs the table. My friend went to check if there was a table at the bar area we could be seated. There was and we gathered up our belongings and as we were walking there the waiter was shouting at us demanding to pay the bill. We said we will in a second can we just vacate to another area as we have a new born and toddler with us. He said no it needs to be done now and made us look as if we were in the wrong. We said we will pay the bill when we put our children and belongings down. He began to raise his voice and we were being looked at by others in the hotel. In the end another member of staff took over and apologised on his behalf for his behaviour and approach towards us. He was clearly stressed due to the volume of people in the restaurant. However the way we were neglected and spoken to and also shouted at arrogantly. Aswell as chasing us in the hotel was disgusting. We sat down Yeah, I think and a member of staff gave us a complimentary coffee to apologise. The man serving us had no manners or customer service. I am saddened by this experience as I have visited the restaurant manure times and will not be returning.

I can't remember staying in a UK hotel where the staff have been so helpful and friendly. Sunday morning breakfast was very busy and only 1 member of staff serving ( others had called in sick ). This one chapter ( should have got his name ) never stopped smiling and serving all the guests in a very professional manner. He deserves a medal. The reception staff were also smiling and very helpful such a pleasant change. The room was fine, recently refurbished, comfortable bed. If only they had put the basin taps on the right way round. There's a good size free carpark and you are within walking distance of shops and mainline station. A very pleasant stay.

My friend and I came in for a quick bite to eat. Quick it was not. Over 30 minutes wait for soup of the day. When it arrived it was warm. It should of had a wedge of bloomer bread with it. We had half a thin slice of bread each. No croutons just chunks of bread on top of the soup. The butter had a herb (rosemary?) In it. It would be nice to just have plain butter. We didn't have time for the soup to be reheated as the waitress offered. Very disappointed to sat the least. Soup has got to be the easiest thing to get right. We felt very short changed.

Me and my work colleague stayed here for a business trip. When arrived at the hotel was greeted and booked in. When getting to the room it was freezing cold no heating was on in the room or bathroom. It was requested that the sofa bed was to be made up this wasn’t either, so had to go back to reception to ask for this to be done which was promptly done. Later that evening we were both woken up by a loud vibrating noise sounding like a washing machine on a spin cycle this went on all night! We tried to contact the emergency number that was in the room which did initially ring and went to voicemail after this the phone went straight to voicemail! If there was a proper emergency god knows what would have happened! I did even message the number with no response. When reporting this first thing in the morning we were told that a manager would ring us to discuss what had happened. They did ring and explained that they had left the fire place extractor on all night which it should have been switched off after they closed at 11pm. She then said that the phone being switched off was not acceptable & she would discuss with the manager. No further communication was given to us and no attempt to apologise or compensate for this.

The room was lovely, staff were polite and massively helpful.

Our waitress Kelly was friendly efficient and very professional...we are regular customers and cannot fault the service we get

Had a wonder time here, Kelly who looked after us was brilliant

Great Sunday roast and service!

Great spot for a chilled evening in a cosy atmosphere with great food. Sophie was really attentive and made our experience great

Fantastic service in the restaurant polite and kind.

We love this hotel and restaurant Fabulous decor, spacious, clean, comfortable, well decorated rooms( decor is lovely). Lovely friendly staff( Jess in restaurant and Lolly on reception particularly brilliant and nice!) Excellent value for money- Ealing Premier Inn wanted 140.00 for, well, a Premier Inn experience- boo! Here? 108.00 for a much much nicer experience and much nicer room- well done everyone- We will be back - thank you 😀

Nice venue and lovely service. Easy to book online or via phone. Car parking free. Food very good and good value for money, especially as accepts Blue Light cards.

Another brilliant stay, great friendly staff and thank you Sophie for looking after us. Differently recommended staying at the Ethorpe

Rooms are lovely, food is amazing (highly recommend the mixed grill) & the staff are super friendly always give great service with a smile!

They couldn’t want to get rid of us. Constant interruptions and practically forced us to pay and leave.

Amazing service with a big smile!

Quality meal, fantastic service

I booked Sunday lunch for my mums 70th birthday. We arrived hardly any staff around, we were seated at our table and both ordered the roast Pork it arrived i was quarter of the way through when i found a large piece of cling film amongst the vegetables on my plate! Reported it to the waitress who asked if i would like a replacement meal 20 mins later food arrived! I ate in my own as my mother had finished her meal! We ordered a vodka and tonic it was served in a filthy dirty pint glass! Apparently they had no clean glasses at 1.30pm!!! I asked to speak to a manager but they were too busy cooking in the kitchen to come and speak to me! The restaurant was not busy! Our plates were not cleared after our meal, no one came over to see if we wanted desserts or coffee so wet left! Very very disappointing i will not be returning.

Our regular girly get together at the ethorpe was just as enjoyable as always. Great atmosphere, so comfortable (like being at home) and amazing service by Louise. She is truly wonderful, so attentive and efficient. Great night

Last visit food was great,this time very average, not sure what's happened, maybe new management 🤔, ordered steak,last time came with cauliflower cheese, crispy onions,not this time,literally small salad,chips and an overcooked steak,shame won't be revisiting

Excellent unhurried meal with some old friends

Price-performance are top. Food and breakfast great. Rooms clean and spacious. Parking spaces are available here free of charge. Nice staff. Everything is great.

Came here for my family birthday lunch and sadly, the food was awful. We ordered the sunday roasts. The veg had just been reheated in the mircrowave and the portion sizes were stingy. The veggie roast had more puff pastry then filling and the service was indifferent. When I offered feedback the waiter agreed he gets this feedback regularly... so disappointing

Birthday celebration meal with family, Friendly service

Was a lovely place and the food was really nice

Visited The Ethorpe for the first time today. Lovely ambience and friendly service. Would highly recommend it to any visitors to Gerrard's Cross.

Excellent lunch and our waitress was great fun and helpful.

Louise was very friendly, food was good and ambience was lovely

Rooms are absolutely stunning and well designed. Louise who served me my drinks and main meal was polite and courteous. Always like staying here when working away.

Wonderful service Charley was brilliant from start to finish

An enjoyable Sunday lunch, our waitress was very efficient and friendly.

Great Sunday lunch with excellent service from Kelly. Recent refurbishment with nice outdoor area. Good improvement.

Angel was a great waiter, very friendly and attentive

Jess was such a good waitress Her humour was to die for

Jess was our waitress this evening she was absolutely fabulous

Lovely pub, large garden at the front with lots of table and chairs. Also lots of tables inside you can eat at or just have a drink. Lovely service and food and wine was great.

Waitress Jess was fabulous! But she needed more support!!

Jess was our amazing server! Even when the restaurant was busy she was always available to help!

Great hotel. The food was amazing also the service was first class thanks to Isabele she is an asset to your team.

The service from Isobel was brilliant and very attentive. The food was of a good quality with a speedy service. We will definitely be back soon.

Isabelle was efficient and no request was too much trouble - she even added a candle to the birthday boy’s pudding! Excellent food. Thanks to all.

Great rooms, with good parking, chef & Brewer restaurant (Many thank Isabel)

Nice service for my mums 79th birthday. Thank you

This hotel has recently been refurbished. The restaurant service was excellent with cheerful, helpful waitresses. The cheese souffles as starters were delicious as were the desserts BUT the Sunday lunch roast beef special was not good. The vegetables were microwaved and tasteless, the Yorkshire pudding was as tough as old boots and the beef was poor. They had run out of Bombay Gin but the bottle of Chilean Red Carmenere was a triumph - quite outstanding. If you go for Sunday lunch, avoid the main course!

The restaurant is next to the bar and very relaxing because of its layout. We also liked that there are no steps from any of the pavements or car park which made walking with a bad knee easy. Tracy, our server, was so attentive and made sure that our food order arrived quickly. The meal was one of the best we have had in the area and we will be back - along with friends. The baked camembert sharing starter is enormous and comes with generous amounts of toast and pickles. We needed more people to share with! A great lunch.

Scott is a very friendly waiter, food was really nice, only complaint is there was no apple pie left and no chocolate fondant

Had a lovely lunch today, would recommend the pies and was severed by Izzy who was highly attentive, great customer service !

Izzy was our server and was excellent checking that the food was alright and if we needed anything. Clary customer service. Thank you!

The service from Jess was very professional. She was very polite .

Amanda was lovely and very hospitable

Jess was extremely pleasant and helpful waitress

A lovely place to have a meal any time of the day. Charlie looked after our table really well.

Needed a hotel room close to the epilepsy centre. The price is fantastic, the room is modern, clean and so inviting, the bar has a lovely atmosphere and the food was absolutely delicious. I highly recommend the belly pork!!

A brilliant experience. Soph was lovely and the food delicious.

Nice clean restaurant excellent food and service

We received the worst service. We went for dinner and were there for 8:15 pm as booked. On top of rushing us to give her our choice on the menu , she stated there was no bread as they close the kitchen at 8:50pm. Later, the same waitress came and picked up my plate whilst I was still eating. I had food in my mouth, cutlery on my plate showed I was still eating. I looked at her and she asked me if I had finished. I said “no”. She left my plate but made no apology. I went to see the manager the next day who was too busy in the kitchen. I left a letter of complaint but 4 or so weeks later - have had no response. I will never go there again.

Great service from waitress Charlie - attentive and very hardworking! Will definitely be back again! Good food and atmosphere

Maravilloso trato y lugar con mucho encanto. Limpio y cómodo. Destacar el trato recibido por Ina , ella ha hecho que nuestra estancia sea de 10!!! Repetiré sin dudarlo la próxima vez que vuelva a Londres.

Lovely meal, surprisingly good for a chain. Great service from Louise. Great spot in the centre of Gerrards Cross with plenty of seating. I have been told by friends that the bedrooms have recently been refurbished and are now really nice. I would recommend and would certainly go again.

A really enjoyable family lunch, very friendly & efficient staff, thank you 🤗

We had lunch at the Ethorpe today, we sat in the garden, I had a streak sandwich.. the streak had more gristle than meat, and the small portion of chips had black rotten bits in.. we looked for staff but the was no one to complain to. We didn't eat it

Awful service, don't go. Drink spilled by the waitress on the table, waitress looked at us while we were cleaning the table with our napkins, saying: I'm really having a bad day. A small apology, but when she for back we asked her to clean the table, then to bring a napkin and a new drink. The drink never came and none was offered after a quarter of it was wasted on the table...food was nice, we both enjoyed. While eating, we saw the same waitress dropping the food off the plate on a table nearby. The customers were cleaning the table, the waitress didn't attempt to do any cleaning. We went to pay at the bar and we're charged for the extra drink (which eventually arrived after I asked again). We had to ask for it to be taken off the bill, which it was. What a shame, nice pub, good food, but dreadful service.

Haven't been too the Ethorpe for years 4 of us went for my friend's birthday. Service was Brilliant and food was wonderful, we couldn't fault anything. The lady who served us, was jolly, chatty, friendly, made us feel very welcome. We weren't rushed, we had time too chat and eat. Such a wondeful time. Thank you

Beautifully decorated small hotel, my room was small but had everything I needed. Would stay again.

We stay her often before and after refurbishment. The only issue we have is the Internet is extremely poor. Everything else brilliant. Extremely friendly and helpful staff too 😊

Lovely food exc service dissapointed we had 20% off voucher from our blue light card NHS and was not allowed to use as a bank holiday

Nice rooms. Good bar & good food

Many of the rooms here have been done up since I last stayed and they are beautiful, the beds are super comfy too. It’s convenient for my work, so I enjoy staying here.

A lovely couple of nights away for my birthday with my husband. Hotel room was beautiful and very clean. The handwritten message and chocolates were a lovely touch. Both nights we had dinner in restaurant, Louise was amazing and really helpful and very friendly. I loved the candle on my sticky toffee pudding. All the food was delicious. Thank you for a wonderful stay.

Good food an a great waitress Jesse I beleave made it a lovely evening nothing was to much trouble is real credit to the your team we will be returning very soon

Nice tasty meal, very friendly service. Nothing ton fancy, just good, solid pub grub.

Very good location, service, food, and surroundings. A very relaxed atmosphere.

We had a delicious meal, and were looked after by Louise who couldn’t have been more helpful, friendly and lovely to talk to. We loved the new improvements, looked great.

I got booked into The Ethorpe Hotel for a work trip for the night. I stopped in the restaurant and was served by Louise who was lovely. The food was tasty and good value, in a lovely warm lit room with a nice atmosphere. My room was absolutely spotless - I could still smell how new the carpets are. Everything felt fresh. The staff kindly left chocolates on the bed and hand-written messages throughout. I thoroughly enjoyed my stay, with friendly staff and lovely facilities, I’ll definitely be telling our facilities manager to book me here again in future!

We enjoyed a lovely meal here yesterday, celebrating my brother's birthday . Although the restaurant was packed out, our lovely server Tracy went out of her way to make time to chat to customers at each table. Despite being rushed off her feet, she make everyone feel valued and appreciated. Thank you!

This restaurant is great for anyone looking to eat something in a lovely environment. The location is great, being calm and quiet filled with the most amazing staff including Lili and Ijaz, who were very kind and helped us the whole time. The food was jaw dropping and flavoured incredibly. This is the best place I have eaten at in a while. Totally try it!!

good service, good food, lovely staff, get Samiguel on tap back I have to write 100 characters Wowkshndowpahdbndkaosjdhhf

Extremely comfortable stay, friendly staff, excellent atmosphere in the restaurant with great food and always serve with a smile especially by Louise. Could not recommend this hotel or restaurant anymore, great value for money.

We had excellent service today from Tracy. After a few visits that were not so pleasant. Good to see staff like Tracy showing Green King/Chef & Brewer what excellent customer service is. More staff like Tracey please 🥰

Lovely evening out with friends I was visiting, really enjoyed our meal. Our waitress, Louise, was brilliant she had a good knowledge of the menu and was able to help with recommendations, she had a really good sense of humour. Having Louise waitress for us made our night, we had good food and a really good laugh. Definitely be coming again.

Had a lovely time at the Ethorpe. Our server Louise was really attentive, got our orders spot on, and made sure we had everything we needed. Great service and looking forward to returning! Thanks.

So nice to be back at this charming country hotel pub - quintessentially English with good menu, good food and drinks and importantly the warm, friendly and honest service from our wait person – Louise (long blond hair). Louise warmly welcomed us to Ethorpe and explained that it was recently refurbished. She was bubbly and not pushy at all; patiently guided us (even though she was busy) through the menu as we were a little undecided and we even found ourselves ordering a desert. Thanks for a lovely evening. Look forward to returning and hope to see Louise there again.

I came for dinner by myself and the waitress Louise made me feel welcome and not so lonely. The food was lovely and the decor is new but a bit yuk, old fashioned, sorry just my opinion

We visit often but this time, Friday we saw a new waitress, Louisa or Louise? She’s so bubbly and friendly and looked after us very well. Cheers, nice pub, nice food

I have been visiting the Ethorpe for several years and always had great service, this visit did not disappoint! Excellent service, especially from our server Louise- who took good care of us and listed all the best dishes to try. The food was delicious as usual, cant recommend enough!

It’s my favourite place of them all :) absolutely love food , new ambience and most importantly I do love service there. Niall , Lolly , Lily and John are always the best , thank you for always be so welcoming xxxx

Nicely decorated rooms Had a bit of disaster with shower overflowing in first room but given new room immediately

Fabulous food terrific service in lovely surroundings

Visited on the 28th January 2024, we waited 30 mins for our drinks and food order to be taken, when the food arrived it was missing items and wasn't hot. The waiting staff weren't very welcoming.

The Ethorpe Hotel by Chef & Brewer Collection in London is a charming retreat. Nestled in a picturesque setting, the historic ambiance is complemented by modern comforts. The rooms are tastefully designed, and the in-house dining at Chef & Brewer is a culinary delight. With attentive service and proximity to London's attractions, it offers a delightful stay for those seeking a blend of tradition and convenience in the heart of the city.

Just went for a very nice meal. Great service

Very nice restaurant but we had to wait 35 minutes for our food to arrive, when the food finally arrived it wasn't that warm which was disappointing.

Lovely staff, beautiful setting and yummy food, what more can you ask for

Great waitress today at lunch. Lunch a simple fish and chips was mediocre. Wouldn't eat there again.

Excellent. Been a few times. Went yesterday for lunch. Food amazing. polite and friendly staff. Manager really helpful. Recommended. We will be returning. Loved it.

A great New Year's eve lunch. Nice & flat for disabled guests, my father in-law was looked after by the staff in order to get seated & when visiting the toilets. The food was good & not a bad ale 😁 on tap.

Since refurbishment has no atmosphere and is extremely expensive. Shame.

Really nice plaice if you like peace,calm,quality.good food nice beer no riff raff.

My partner and I are regulars at the Ethorpe and we can't understand the negative reviews - this is a wonderful venue. We eat at the Ethorpe regularly and the food is excellent along with the service (particularly from Michael). This year we attended for Christmas dinner and I can't speak highly enough of it – the food, the ambience and the service were second to none ! They also got the pace of the service just right – it was nice and relaxed, but without waiting ages between courses – we will certainly be doing this again next Christmas ! Well done to Paul and Michelle for making the Ethorpe such a fabulous place !