Elizabeth Botham & Sons in Scarborough

Had some decent cakes from Bothams Whitby on previous visits. On this visit I bought some almond paste ready for Christmas. Luckily I tasted it before using it. What a disappointment, it tasted like soap and was also dry. It only contained 32% almonds, I was told by the assistant that almonds had gone up in price and that was why this product was so expensive.Obviously glucose syrup ,egg whites and sugar must have also increased in price. Can you call it almond paste when it only contains 32% almonds., not to mention the soap.

‘ enterprise site’ I visited today to pick up a cake I ordered for my sons 5th birthday. To be met by a cake that not what so ever resembled a ‘5’ I raised a concern with a member of staff about the cake stating I was unhappy with how it looked. I was then met by the director of the site who approached me saying she didn’t think there was anything wrong with it and she was happy with how the cake looked, however I still was not and as far as I’m concerned me the paying customers is in the right to be 100% happy with a service I have paid for. This led to her arguing with me in a store full of customers until she was blue in the face completely disregarding how I felt about the cake and how unhappy I was. After much back and forth she offered to take the cake away and try and make it look better, which she also offered to deliver it once it was completed. I agreed to this as it was for a special occasion and I needed the cake. Within an hour the cake had been delivered and I was absolutely not happy with the state it was returned to me in having it being worse than the original cake. (Pictured) From this I took the cake back to the store to speak to her again about the mess I was handed, she then proceeded to say she thought there was nothing wrong with it and started to laugh at me for being unhappy with what I had paid for and received. I’m completely disgusted that someone so high up in the company has zero customer service skills and can treat paying customers so disgracefully, I’ve used Bothams for many years for cakes of all occasions and never once had an issue. I have been completely let down by this experience and will absolutely not be returning after the was I was treat today. She should be ashamed at the way she spoke to me in front of a shop full of people. I will say that I got my money back for the cake and have been left with no cake for my child’s birthday from this matter which is really disappointing.

Unfortunately the assistant in your skinner street shop in Whitby yesterday , 4th of December, kept myself and other customers waiting for at least 5 minutes while she had a conversation with her friend about her Christmas nights out. It was just so rude. I expected Bothams to be on a par with perhaps Betty’s in York but I was really disappointed.

Llevar el maravilloso ambiente saludable victoriano hasta 2024. Excelente set - up! Pedí unos baps para una amiga del sur, llegaron perfectamente y le alegró el día 🌻

Maravillosa comida, desde quesos pasando por cruasanes de desayuno y galletas de jengibre hasta los increíbles pasteles japoneses - ¡cuánto tiempo continúe Botham’s!

We always visit Botham's for their lemon buns, but decided to try the afternoon tea in their tea rooms Had the afternoon tea with prosecco, excellent quality of the sandwiches, scones and cakes. Their own resolution tea was a lovely brew, and the prosecco was very nice. The tearoom is very traditional and staff were very friendly and courteous. I would highly recommend a visit when in Whitby

Fantastic cake as usual arrived perfectly for my daughter’s birthday top quality cakes here all the time I don’t bother going anywhere else absolutely superb

Bit of a strange one this! We made a point of calling into Bothams in Whitby, whilst on holiday there, to pick up some cakes which we know are totally delicious having tried them before. Our reason for 3 stars is purely because we also bought a box of their Resolution Teabags. What a total disappoi ntment. Weak, no flavour, not at all what we were expecting. Even considering throwing the box away it's that bad. Sorry for this review but was expecting so much more from Bothams!

Our waitress and front of house…Tracy was unbelievably attentive to our family with 2 of us having a nut allergy … nothing was too much trouble with preparations clearly made ahead of our visit to make sure our afternoon tea experience was served to perfection to the whole group. All servers were incredibly friendly, the food was fresh and exceptional and we would highly recommend the Bothams afternoon tea experience.

Love the the Skinner Street tearoom upstairs reminds me of Bettys in York. A truly luxurious way to take tea! The cakes are fantastic, so are the sandwiches, salads.. Well just everything they sell is! The selection of food is excellent and there is lots to choose from for all ages. The savoury tea is a must after a long day of travelling can't recommend it enough. The staff are amazing, very attentive and nothing is too much trouble!

A famous bakery in Whitby. A great display of savoury and sweet offerings. Wonderful cakes. Eat in or takeaway. We bought cakes.

Our first stop in Whitby from previous Tripadvisor reviews, we went upstairs to the cafe which was staffed by some really lovely ladies all willing to have a chat and advise you on what to order! We all had something different from a lovely lemon bun, scone and apple pie with drinks. We all thoroughly enjoyed our experience and will definitely be back when we are back in Whitby.

Bought lovely fresh cakes from shop / staff very helpful and smiling faces and attentive. However based on that experience we decided to go upstairs to tea room for lunch on a wet miserable day (Tuesday 9th July) a small queue - one couple in front of us - lady (supervisor?) behind the desk asked us if we had booked, my husband said no… She continued to prepare orders, help cashier who was clearly inexperienced at using til and completely ignored us and the couple waiting in front of us. The tearoom was not busy, lots of empty tables … she continued to prepare orders, we continued to wait, not a word to either of us 2 couples waiting to re-assure us she would get us seated! Having waited for over 10 minutes on a quiet day - I looked at my husband and said I was leaving and would find another establishment who I’m sure would welcome us and be happy for us to eat and spend our money with them. Bothams can take pride of your shop and staff but less can be said for how your tea room is managed …. Won’t be going there again !! Did not like her manner or attitude - maybe she needs further training in customer care !

The cakes aren't that great and the lady who served me was really rude - I asked what a cake was and she answered very abruptly (no it wasn't busy - there were 3 servers and only two people on the queue behind me), so much so I didn't feel I could ask about the other and, as there's no signs, I ended up with something I didn't want (treacle slice - wasn't nice). My mum had a cream meringue which looked great but didn't taste that great (she gave it a 3.5/5). The pizza slices weren't great either.

Really disappointed with the service we received whilst visiting. The person serving us was interested in having a chat with her colleagues than speaking to me. In fact, she didn’t actually say anything to me until I asked her a question. Otherwise she just chatted to her colleagues, even when I was paying. Really shocked as it’s the type of service you’d generally receive at a larger supermarket rather than a small independent bakery.

Been here many times. Always good for coffee and lunches although no longer has that old world appeal. Staff are always pleasant

Glad we enquired about seating, we could see the stairs but had a pram - in face the cafe goes way back on the ground floor beyond the shop. Delightful cozy, warm and helpful spot. Really pleased we didn’t go into C@@ta and managed to get delicious snacks for the kids which aren’t too many calories! Lovely local business

A secret afternoon tea for my wife's birthday. The staff went the extra mile by putting nice birthday decorations and a handmade card on the table.The tea itself was lovely. The arrangements were made over the phone and everything went so well.Lovely friendly Yorkshire folk

Great bakery, lovely take out lunch, gorgeous scones! staff friendly and polite, would definitely return

The food was delicious, you cannot better the tea room and lovely atmosphere and to add to this are the friendly staff, which makes such a difference. It’s so worth the walk up to Skinner street to visit this fabulous traditional tea room. Thank you.

I have no complaints about the sponge cake and hot chocolate I ordered, but oh God...the Americanization of this country is appalling. Patrons were greeted as "you guys", asked multiple times if everything was OK, and the credit card machine now asks for a tip. The Skinner Street tea room itself is pleasant enough but I have no desire to visit again.

Delicious! Great food and service as ever. Beautifully decorated with a vintage but contemporary feel. Menu choice spot on. Afternoon tea was a delight. A trip down memory lane for us all and did not disappoint.

Gorgeous food, fab staff, been twice in 4 days for the lovely jacket potatoes, farmhouse cheddar cheese is the real deal!!

Probably the tastiest afternoon tea we have had Sandwiches an absolute delight The scones JAM and clotted cream scrumptious If you go to Whitby do not miss this place

Popped in for a cream scone with a cup of tea. Lovely place , scone was nice and soft and the tea was amazing. Great value

Would recommend against the hamper service - the delivery is really poor. Twice told delivery happening - it did not. Came a day late whilst birthday girl sits by the door waiting. Bothams blame the delivery guy. First time and last time. Such a pity we cannot support small companies

Went here for a quick snack and drinks but the way the elder member of staff was with customers and then saying things under her breath about my order of a cheese toastie, honestly just so rude she was happy to take my money though , wont be going there again.

Absolutely amazing people who work in this shop I have a very limited diet and they couldn't do enough for me I can't thank them enough They have gone above and beyond to help me out

My family and I holiday 2 or 3 times a year in Whitby and we use the shop and restaurant frequently while in Whitby. We have yet to be disappointed with the service and quality of what we buy, drink or eat. The staff are...

went in after lots of people raving on about this standing waiting to be served while staff just stand around talking think they just go to work for a get together would not recommend this place needs to sort its staff out before they ruin...

We visit Bothams whenever we visit Whitby. It is as great place to meet with friends. We enjoyed tea and cakes in a lovely surroundings. Superb service and great ambiance. Worth queuing for!

Really lovely sandwiches toasties and cakes. Visited the cafe twice, very busy but you can see why. Also bought cakes from the shop and all were gorgeous. Just need a supplier of lemon buns back home

First time visiting Whitby on holiday,a place we've always wanted to come too. Saw Bothams on a tv show so looking forward to visiting. We found a table. Nothing vegan on menu even though i'd checked ahead on website and it said vegan options. I...

We often call in to Botham's for tea and cake when we're visiting Whitby, it's just good. Also as it's a bit of a walk away from the sea front it's less crowded. Do order the lemon buns or the fruit scones.

We are long times Bothams bakery fans but we’re first timers at Skinner Street tearoom, which is beautifully decorated and full of character and charm. We had the classic Afternoon tea on a rainy Saturday which was lovely, service was second to none and the...

My partner is vegetarian and really enjoyed the lentil soup. I had a prawn platter as they had run out of crab meat. Very friendly, helpful. and great portion sizes.

Ordered a birthday cake online for my daughter. Beautifully decorated and tasted absolutely gorgeous 😍. Delivery spot on too! Thank you x

Love bothams of whitby whenever in whitby it's the first shop I go to for the best chocolate éclairs ever! Although all goods from this shop are fresh and delicious Had afternoon tea which was fresh and very delicious..... would highly recommend. For the first...

Always enjoy a trip to Botham's. Friendly service nice sandwiches and cakes. I really like the Jap buns

Great old fashioned tearoom. Crab sandwiches to die for followed by ginger cake. Moist and delicious. We always pop in here when in Whitby and it’s always very good

I ordered a hamper for father's day and just in case there were issues with delivery given high volume, ordered for the Friday before to ensure my dad and family will get it on the Sunday. First time in many years thst I couldn't be...

This is a really great tea room/cafe. It really is like walking back in time, it reminds me of the tearoom in Dad's Army. All the food we had was exceptionally well prepared and very generous. The teas and coffee great and the service very...

Going to the Bothams bakery in skinner street is one of the things we love best about Whitby holidays. The baps, biscuits, pork pies and croissants are just absolutely top class. The staff are very friendly and the prices are very reasonable for the quality...

Can’t recommend the upstairs restaurant highly enough (although the bakers shop downstairs is great too!). It’s beautifully old fashioned, and the staff are welcoming and friendly. The lunch menu has lots of affordable items. The food is nicely prepared and presented. Enjoyed soup and baked...

Yum, yum - You won’t be disappointed. Bought a couple of buns and bread. Worth the short walk out of the tourist centre of Whitby.

My friend and myself called in to Bothams to purchase a sourdough loaf each, after I had told my friend how nice they were. We were served by two different staff. I paid the normal price for the loaf, yet the assistant who served my...

We visited the upstairs cafe, it was like stepping back in time. The decor, the waitresses attire and the atmosphere. A treat in itself. We ordered a sandwich and a toasted sandwich and teas. I've never had so much (chicken, brie and cranberry) in a...

This is the best bakery in Yorkshire, I love my pork pies and I've tried them all over the UK and these are the best ones by far, the staff are always very welcoming and friendly, only to happy to help and serve. All the...

I've been in Bothams a few times and really enjoyed it. We went on one Saturday to buy some sweet treats from the shop to take home. I bought mine with no problem, when my daughter stepped forward the staff member said "goodbye" and turned...

This little shop / cafe is a must if you are in Whitby. They have great cakes and at a good price meaning you can buy more! Their biscuits are the best around, especially the coconut and stem ginger. The staff are lovely and there...

Regular customer of the Sleights shop (We live there). Brilliant staff, helpful and courteous. Purchased two filled stotties today - what a disappointment. Prawn stottie was on dry bread - perhaps too optimistic to expect butter, but not even margarine. Prawns - yes, but no...

I live relatively local to Whitby but haven't been there or to Bothams for a while...has it changed ownership? All the 'vintage' charisma has gone. No crispy white table cloths, no old fashioned staff uniforms...even the food presentation wasn't the same. That said, the food...

Great Produce, however its expensive. Whenever you visit its best not to be in a hurry, the staff are more interested in chatting amongst themselves than serving, not ideal. This is on the estate unit not the shop in town or sleights.

We had an enjoyable time in this wonderful cafe. Very friendly staff . I has a delicious cheese scone, my son enjoyed his fruit scone. We then bought some things from the bakery. Everything looked good.

Plastic and styrofoam takeaway containers are destructive to remember causing landfills... Sorry i was a bit picky but does'nt help the environment could you to get paperbags instead sorry for being criticse...

Fabulous cakes, pastries made in their own bakery. Friendly and helpful staff serving tasty food from their kitchens.

Visited Bothams for lunch , was so looking forward to there crab platter . After queuing up for about 15 mins , as they were very busy , sat at our table and viewed our menu . My wife and I both decided on the...

This is a very long-established bakery and popular, especially with locals. We arrived early afternoon and was disappointed that options were few. They clearly offer a wide range of products )at times). We were not at all disappointed by our purchases though. Would happily return.....

Amazing scones for a needed afternoon pit stop! We had scones with jam, cream and two pots of tea! Helpful staff and clean cafe.

Some people visit whitby and wax lyrical about Fish N Chips - our trips to Whitby [twice a year in a Caravan ] sees the highlight being a week of Bothams products - breads, pies, pasties , cakes - it’s such a treat as this...

Every time we go on holiday I bang on about having an afternoon tea - and somehow we never get round to it. Finally, we did and I’m so glad it was at Botham’s Upstairs Tea Room - it was a delight from start to...

What a shop. You can see why there is always a queue as you are spoilt for choice especially on the cakes and buns. Sandwiches are freshly made while you wait which is bonus where usually everything is ready wrapped

All I can say is that you haven't lived if you've never had one of Botham's scones with lashings of jam and butter! A cup of tea or coffee complete the experience which you will want to repeat!

We had a wonderful light lunch in the Botham's Upstairs tea room. The staff were very friendly and welcoming and the food was delicious. Was definitely worth the wait and can highly recommend a visit.

Come here every time I visit Whitby just for the chocolate japs (even sometimes order them off the website to my house). Came this week and treated myself to 2 - delicious as always 😋🥰. Took a pic this time around too.

A wonderful fayre of freshly baked bread, cakes and pies, the cheese scones and the 'toffee' scones are brilliant.

It took 25 minutes to be served at the counter for a sit in coffee and cake. There was one person in front of me....shambles. Mediocre food to say its a Whitby institution. Faded glory. Such a shame because it could be fantastic. Perhaps we...

We have been seasonal customers for years, loving both the tempting shop and the Betty’s like tearooms ( Skinner St). The shop is really as before and we had sone fab sandwiches this time but sadly this was only because of the disaster of the...

Stopped in here for a quick drink but was drawn to their beautiful cakes, so had to have one of them. The cake was lovely and service was quick. Was a toss up between going here and going to a chain coffee shop just a...

We popped in for apple pie and a pot of tea, it was yummy and staff are really lovely, wish we were locals !

Great selection of sweet and savoury items. The sausage rolls and pork pies were enjoyed by my husband, while I had quiche and of course a light fluffy lemon bun. All delicious and a good range of biscuits and cakes for gifts.

Had a short wait to be seated, but nothing we couldn't handle. Wanted afternoon tea for two but told we had to pre book for that ? So instead I had to endure ! ( not really ) ! My favourite lemon bun and hubby...

We were just exploring the otherside of Whitby & stumbled upon the shop. We bought the Yorkshire Brack to take home. Oh My Goodness!! It was moist & luscious & moreish!! We would love some more but we live al the way in Hull.

Having been to Whitby a number of times, my husband and I were strolling the back streets going back to our car when we happened upon the window of deliciousness! It was later in the afternoon and so the shelves were quite empty of stock...

Can't recommend this place enough the products are out ot this world , fresh , tasty , well packaged, great value for money , five stars is not enough

My wife and I have always enjoyed a visit to Bothams as part of our regular trips to Whitby. However, today after viewing the menu we left. The only hot food on offer was jacket potatoes and toasties - not what you want on a...

We stopped in the upstairs tearoom for lunch over the weekend with our two boys (8 and 10). The staff were so warm and welcoming and the food was just delicious. We finished off our visit in the cake shop downstairs for some treats to...

What happened here ? Who decided this was a good idea ? Mrs Bothams on Skinner Street was our go to breakfast venue. Me for Fortunes kippers, my husband for the full Bothams and a read of the papers. It’s not doing anything for breakfast...

We booked afternoon tea at Botham's in Baxtergate to celebrate getting remarried in Whitby. Due to covid, our son and his fiancee could not attend either which cast a shadow over things. Botham's revised our booking from four to two and on the day decorated...

Purchased a Pork Pie, A Cheese Scone & a Slice Of Treacle Tart As a treat for family. All were homemade & very tasty. Lovely clean & very busy shop.

A lovely tearoom run by friendly staff. The food was delicious and generous portions. Cake was delicious! A much better option than a coffee shop chain.

Bought two loaves of bread on our first day which we had with our breakfast and they stayed fresh all week. Also visited coffee shop for lunch, husband had baked potato with loads of filling and I had scone with jam & cream. Scone was...

On visiting whitby we found out about bothams, I guess their answer to Betty's of York etc. We found the shop and bought a few treats for when we got back home. They are delicious! Er actually bought a lot and only spent about £12...

We went to the shop in Skinner Street as my friend wanted to buy some biscuits etc as gifts. Unfortunately the tea room above was closed, but we were directed to the smaller shop on Baxtergate. I had crab sandwiches, with a generous amount of...

We came to Whitby as a group of 9 on my hen party for the weekend . We pre booked afternoon tea on the telephone . When we arrived are 2 tables were all decorated and the staff had bought me a little present and...

Two couples looking for something different to fish and chips in Whitby, we spied Bothams on the main shopping drag, and having already sampled their Pickering outlet we had no hesitation. Not quite the same as Pickering, this shop/tea room is perhaps even busier, we...

Robert 3304. Why would bothams tea rooms buy supermarket bread when bread is being baked directly underneath the tea rooms?

We had a fabulous lunch with tea served in a proper china pot here. It was busy when we visited but we didn’t have to wait too long and the service was friendly, efficient and attentive. It was a bit early in the day, otherwise...

Afternoon tea for two complete waste of £30.25p. (25 p is extra for a coffee instead of tea) Per person served two slices of supermarket white bread( no option offered) . Both cut into tiny squares with either a very tiny piece of ham, a...

Enjoyed a lovely lunch today. Open Prawn sandwiches and a ale ration of great teas. Staff very friendly and great service. The restaurant has a beautiful authentic feel and loved the traditional decor. Perfect!!

Visited on Wednesday 25/8. Of all the places to eat in Whitby we found this the best! The food was really good quality, unrushed, and lovely attentive staff. Thank you, we will be back.

being born and bred in whitby Bothams was always a special treat for us and we were never let down until recent years when the running of the cafe changed to the younger generations of the family. The loss of the set lunches is disappointing...

We live not to far from Whitby. We thought we’d have a little look around and have some lunch. It was about 12.15 as we got to Bothams tearoom, as we arrived there was a couple in front of us and they got taken to...

We have been to the Skinner Street tea room several times over the years and never been disappointed with the food or friendliness of the staff. My family of 9 decided to visit for breakfast whilst on holiday recently and were extremely disappointed. The staff...

Visited with family and the staff were nothing short of rude. Had been recommended to visit but we left before ordering due to an exceptionally limited menu and a hostile welcome. We appreciate COVID has placed some restrictions but customer service was none existent.

Arriving in Whitby we were looking for a nice experience to start our holiday. Unfortunately, this wasn't it! We were pleased to find a table free, but rather less impressed when we realised that we had a view of the almost full bin, and stacks...

At first it looked like there was only a few tables but once inside realised the tea room extends round the back where we sat. Good food, equally good service made for a pleasant lunchtime visit.

Visiting Whitby with friends, we called in to this tearoom whose menu looked just right for us. The window table was empty, but still had pots so asked if we were ok to sit down. Yes, but required cleaning/sanitising first. Once done, we sat down...

The sad demise of Bothams Restaurant and Tea Rooms, Skinner street, Whitby! Oh dear a very sad tale of when the younger generation does not listen or acknowledge that experience and listening to customers and key very loyal staff is key to business success. Bothams...

What a pity - Bothams is a family favourite and always visited for lunch on out visits to Whitby. There used to be a great lunch menu and tables with clothes ! Now it’s a stripped down cafe menu. No milkshakes - run out of...