Eastern Empire in Cornwall, Isles of Scilly

Waited nearly 2 hours for my food & nothing turned up, called them to find out what has happened & the supposed manager hung up on me , I was not rude at all . I now have to wait 5 -7 days to be reimbursed.NOT ACCEPTABLE 😡😡👍

Best Chinese in Hayle with out a doubt. Delivery is spot on and good timing. Defo recommend

Awful food, Sweet n Sour Chicken needed a steak knife to cut ,these weren’t balls they were more like goujons ! sauce was like jam ! Chips were inedible, hard & probably heated up from the night before ! Chicken Fried rice dish & special chow mien was greasy & over salted , we literally only eat about 20% of it amongst the 4 of us . Avoid at all costs , £50 to be served the tripe we had ! The restaurant on site is currently not open, takeaway & delivery service only , there must be a reason why the restaurant is not in use , maybe the answer lies in my above comments ! Going back today to ask for part refund , with photos of the food not eaten .

Food was bland and tasteless. Meat was dry and the so called salt n pepper chips where not even prepared with the right ingredients. Strongly suggest avoiding if possible.

Hot and tasty food as always 😋 Big portions. Ready on time. Reasonably priced. Plenty of choice. Delivery available..

Very quick delivery. Ordered at 6:40, here by 6:50- fantastic service, very friendly delivery people! Lovely.

Ordered a takeaway from Eastern Empire today and was hugely impressed. The food was piping hot and full of flavour. Myself and my family had to agree that this was the best Chinese takeaway we have had in a very long time and will definitely be returning.

Best Chinese I’ve had in a long time

One of the best Chinese Takeaways in Hayle! The food is always absolutely delicious, and the delivery wait time is usually pretty speedy, usually within 10-15 minutes depending on how much you ordered! The portion sizes are quite hefty, but manageable and the sweet and sour sauce is really nice, not too vinegary. I highly recommend the Chow Mein! <3

The food was tasteless, all though the receptionist was great on the phone for service, it seems the Chinese food industry is loosing its grip,hope they do better soon

The nicest Chinese takeaway I’ve tried yet. Food was lovely and fresh. Good portion sizes. 😊

A mixed-bag this one. In the area so picked up a take-away for four people. The food was generally pretty tasty, no real issues except the chips were a bit “hard” (overcooked). The premises could do with being tidied up. The restaurant has been closed for sometime but it just looks messy beyond the seating area. For what it’s worth I did eat in the restaurant back in 2017, again the food was nice and the waitress gave us free drinks all evening which a nice touch!

Really nice takeaway, absolutely loved the soup, wings, ribs, beef cantonese, etc. Delivered on time and friendly guy too that rang when 5 minutes away. Also noticed they have a 5 star food hygiene rating too which is also a a good point to note!!! PS I sense that the negative reviews may be malicious as it was not our experience at all and I am genuine, hence I've uploaded my receipt.

Good takeaway food restaurant not open

Tried calling to give an order but no response after multiple calls. Assumed they were closed but drove past and see them open. Went in and staff were nice, just would have been good to answer the phone or at least put on hold. Food was average. Lovely and hot and generous portion sizes. Wouldn’t recommend the prawns, they had an odd taste. Pork Chow mein was the best dish

This was the worst chinese ive ever had the bang bang chicken was tasteless and the chicken chow mein had peas and carrots in and tasted like gravy rather than a chow mein would never use again

Undercooked cold in the middle staff was clueless and rude when I returned the food won’t be going again zero stars don’t recommend 👎🏻

Brilliant take away food is always fresh hot & delicious super quick delivery by nice delivery drivers also the points system soon adds up for money off bargain would recommend

Used to be really nice but for some reason the food has gone down in quality/taste in recent months.

Worst Chinese takeaway ever both myself and mum were Ill for 2 days after eating it. And only ate a small amount as it was so bad

Parking around the back is helpful. Food was hot and fresh. Got out takeout food quite quickly. Needs a massive update so would not dine in.

Great food and freshly cooked, reasonably priced too so will certainly order again.

Probably the worst Chinese I’ve had the chowmein was dry and the chips were reheated we threw it in the bin

Lovely takeaway, food always piping on hot on delivery! Cannot wait for the restaurant to reopen. My favourite has to be the box meals, such good value for money! Would definitely recommend!

Curry was so salty and like soup that after 20 minutes of eating it I was sick my sons chillie chips were soggy , will not go again

Great Chinese restaurant and they deliver too

Worst Chinese I've had in a long while! It cost £53 and didn't even get any crackers for free! I had chicken and mushrooms which should've been called carrots & onions! Hardly any mushrooms or chicken! Spare ribs had no meat on them and were very tough and now let's talk about the 3 bags of chips. Worst chips I've ever had and that's saying something. Hard and tasted recorded. I will not be going there again. Absolutely awful. You've been warned!!!

Car crash of a chinese meal. :-( Absolutely dreadful food. The fried rice containers were not full, the 'crispy duck' was dried up and not crispy, the beef curry looked like dog food. The balance of flavour was completely wrong with dishes so full of chilli seeds and roughly chopped garlic, it rendered them vertually inedible. Poor value for money and very poor food.

Enjoyable takeaway, using their new online ordering process which gives a 10% discount and points. Kat, on the counter very helpful

Please avoid. Ordered sweet and sour, chilli beef and curry sauce. Everything tasted exactly the same, all the same colour. Same sauce across all the dishes. The chilli beef was hollow, just nasty greasy batter. So so disappointing and an absolute rip off.

Usually buy my Chinese when driving through Crowlas. This time I ordered from home. The food was fine, but noticeably overpriced. Ordered by phone as did not trust on online order page to work. It was however easy to add items to basket. Was told on phone that 40 minutes which I thought was long for a small order. When I arrived not only was the price 10% higher but I had to wait an extra 15+ minutes over the 40 min quoted. What seemed clear was this business is largely focused on deliveries, that’s why so many of us were waiting excessive time. Maybe telephone orders get priority or staff do not know timescales to tell customers who ring or walk in. Timescales showing for online orders seem a lot longer, maybe they are more accurate? Over an hour for a telephone order and nearly half as long again to the time given has put me off ever using again. And that 10% extra if you order on phone and come into collect? Nothing I saw on website or menu. Prices are clear online but seems they don’t apply if you phone or walk in! When you have ordered, turned up after possible very long wait time, you are greeted with a piece of paper stick by till - 10% extra if not ordered online. Bit late then . . . So order online seems to be route, food is fine and wait is easier if it’s being delivered. But I felt conned and extra long wait made it an easy decision not to return. I’ll leave space for all those online ordered and deliveries. Clearly most now use that route as many more packages exiting when I waited than serving those in waiting area. Business should alter website to make clear its prices only apply if ordered online and those who phone in should be told when ordering that 10% surcharge to prices online . . .

We are a family down on holiday. Not often I post but the worst Chinese I have ever had. Poor quality, the oil needed changing and all dishes were awful gloopy messes that tasted the same. Avoid this place!

We called into Eastern Empire for a takeaway on our way home from Somerset on 13th. October instead of driving to our usual takeaway in Penzance. What a bad choice that was ! I ordered beef curry my wife ordered prawns with spring onions and ginger and we had a portion of chips between us. My curry tasted of anything but curry and consisted of very poor quality meat in a greasy gravy with not a trace of curry taste. My wife's prawns were in a similar greasy gravy with no trace of ginger. Our chips could have been warmed up from earlier or possibly the previous day, they were not edible ! I rang the restaurant, twice, to complain and, eventually, was offered a 30% reduction on a replacement order, an insult to my intelligence ! The meals weren't 30% bad but, truthfully, being kind, I would have a struggle to rate them 30% good ! Needless to say, I will not be taking the Manager's offer of a 30% discount and I would advise complete avoidance bearing in mind that this establishment is at least 20% more expensive than other takeaways in the area !

Expensive, over cooked , dry and tasteless. Shocking

Dinner for four ordered, the duck was overcooked dry and tasteless, no sauce for the pancakes! The chow mein dry with chunks of chicken and no flavour, the beef satay was floating on powdery liquid and full of hot chilli. The sweet and sour cantanese chicken was cold and the chicken thick and chunky, no pineapple only uncooked white onion. £67 cost and most of it in the bin, no wonder the restaurant itself is closed. Saw us comming.

Ordered a szechun chicken, lacked a kick and a bit bland to be honest. Fries were alrite, sweet and sour chicken was nice, bit the chicken wings seemed to be well overcooked. But pricing not bad. And food was ready onetime ordered via app

Very friendly and nice staff, but the food isn’t anything special. Portion sizes are as expected. Taste wise I would give 6/10. Decent prices though

Think I got over charged when I added it up to the online menu, food was very bland hardly any ginger in the dish I ordered and waited nearly an hour for it, won’t be getting one again sorry needs to improve Used to be a very good restaurant as well now it only does take away disappointing

Really nice food and quick service too. Only visiting the area but might have to go back before we go home!

Food was really nice. Unfortunately, it was let down by the lack of prawn 'paste' on the sesame prawn on toast and the small portions of egg fried rice.

Excellent food while on holiday

Was edible but some dishes didn't look appetising at all, especially the crispy shredded beef. Also prices were high and portions were small compared to what we're used to in the eastmidlands. Spent over £30 so was a bit shocked we didn't get prawn crackers for free and had to pay €2.50

Great foot, speedy service, friendly staff

Food okay, not the best. Staff very very rude.

Food is still good but a shame it's only takeaway now with the sit in area looking a mess!

Excellent food & lovely service.

Not only was it shocking the beef curry taste like gravy and looks like gravy! I would rather go to a 1 star restaurant than eat at this disgusting Chinese restraunt. If you want to taste something disgusting go to this disgusting food diner. The chicken chow mein was so dry and poor. £50 down the drain I would rather eat my dogs sick, not even joking it looks the exact same. If you want to be disappointed go to this disgusting and horrible restraunt. Oh by the way my dog eats anything but he wouldn’t even eat it, and he eats horse poo. And not your chin ease what does that tell you!

Main dishes DO NOT come with any rice/noddles, you will need to pay them separately, very annoying. Ordered few different dishes, they’re looked all the same with only way to tell the difference is to taste them. Tasteless, nothing matches what we were expecting. No chopsticks or napkins provided. Would not recommend.

Absolutely rubbish terrible don't know how they stay open.

Best Chinese I’ve eaten in a very long time! Had the chicken honey mustard with chilli and veg chow mein! Absolutely delicious!

Came on time hot but that is all I can say not best but definitely worst ever and £10 dearer than others worked out £20 each for 3 of us

Top drawer Chinese. Was on holiday and they delivered the goods.

Bang bang chicken was mostly lettuce, chips were over cooked, onions rings were soggy, the only edible thing was the curry, really gone down hill in the past couple of years

Stunned! Shockingly good...got a takeaway from here, whilst holidaying. Beef and chicken chop suey, and a Kung Bo chicken, with chicken&beef fried rice. Wipes the floor with anything at home in Saint Alban's. Booking back here for a week, to grab some more. 10/10. Dean s

Fantastic chicken fried rice one of the best 👌

Half the order I received isn't even what I ordered. Food was dry and had barely any meat in any dishes. Staff on phone was rude. Definitely would not recommend. Please avoid this place and save your money... literally anywhere other than this place would be better.. back along it used to be good so I'm assuming new owners. Genuinely surprised this place hadn't shut down because of how bad the food was .

The Eastern Empire used to be our favourite Chinese Restaurant, but it has changed hands, and we don't think the food is as good as it used to be, sadly. The food lacks real flavour, as if it has been " thrown together ", rather than individually cooked.

Rice was abit dry but the rest of the meal was lovely

All food was cold & very over priced , was expecting top quality for the price they charge instead it was dried up food obviously from day before , prawn toast & chips were inedible, beef was dry chewy & like everything else was cold , the bit we did eat gave us severe stomach problems , would score zero if there was an option

We tried this restaurant for a Chinese takeaway—a colossal mistake. We were looking forward to a nice meal but were shocked at how dreadful it actually was. None of our guests could stomach more than a couple of mouthfuls from each dish before chucking it in the bin. It looked, tasted and smelt like leftover slop from the previous day. The worse takeaway I have ever experienced. We felt like we were conned out of our hard earnt money.

Great chinease food, friendly staff.

Lovely food, great service and overall a good choice of options. Would recommend heading here to grab a Chinese takeaway

Absolutely Useless.... The quality of the food has been falling for the last 12 months or more. Over Priced and now very poor service on top. Had to get a refund out of them. Delivery order took them over an hour and three quarters to deliver. When it finally got here after having to phone them, the food was cold and there were two full meals and the prawn crackers missing entirely from the bag. Incompetent at the very least. HOPELESS!! Will not be using them again unless we hear about some significant improvements.

Do not reccomend*** Ordered over the phone to collect, spoke to an English girl. Special house chow mein Egg fried rice Prawn crackers Got home to find that the special house chow mein was full of chilli and I detest spicy food!!! So that went in the bin. Shrimp had shell on. Egg fried rice was dry with no egg in it!! Thank God for the prawn crackers as they were the only good thing about the meal. Needless to say that I won't be ordering from here again and i do not recommend!!

Was ok . Not the best Chinese. but not the worst

Very nice, friendly and fast service. Used last year when we were away on holiday and used again this year. Still very good.

The restaurant got my order wrong and the food was tasteless. Not a good experience at all.

Order via justeat app Food was expensive and had to wait for over a hour even though it said 45min Staff was friendly and was was very sorry the food took so long

On holiday here and couldn’t get in anywhere for dinner in Hayle on Sunday night so got a Chinese takeaway. Was very busy so maybe cut corners on the quality? The chow mein was burnt, chips were like they were cooked a year ago, chicken balls were fine, sweet and sour sauce watery.

Shickingy,£50 down the drain, burnt chip's and prawn crackers, couldn't even make out what the bang bang chicken was 🤢asked for another BB chicken,tried to charge me £2 needless to say the door was slammed in his face,and that BB chicken was the same,avoid absolutely rank 👎

3 stars due to delivery issues! I think we just got unlucky though. Ordered to Haven site (would only deliver to reception). Ordered via their website for 5pm delivery. I phoned at 5.15 to ask where it was, they said they only start cooking at 5pm! But they said it would be out for delivery in a minute. I phoned again at 5.50pm and they said the driver was stuck in traffic!! To be fair, Google maps was showing very heavy traffic through Hayle, but it's only a 1.5 mile trip! It arrived 5 mins later. Needless to say it wasn't exactly hot food! The chips looked like they'd been reheated from the day before!! But, other than that, the food was actually good. Would give them the benefit of the doubt and try again, if I ever come back to Hayle!

Very limited vegetarian options for some in my party As a meat eater the mushrooms were the the tastiest bit so that must tell you something

Delicious take away food. Quick service.

The worst Chinese food I’ve ever had. Fried rice has no eggs. Chicken is very dry.

Avoid at all costs!! Bought a Chinese from here this evening costing £27.... soon after was contacted by our bank to advise that another £41.10 had been spent in Eastern Empire and a chip shop down the road had tried to take £470, which had been declined by the bank as fraudulent activity. Returned to Eastern Empire to query this and was told that someone had been in and stolen the card receipts with all of the card information on them (CARD RECIEPTS DONT HAVE CARD DETAILS ON FOR THIS REASON), when we asked how then they have spent another £41.10 in the shop I was told that the person who had stolen the reciepts had purchased a Chinese using our card details.. with no card... so they would have had to manually input all of our stolen card details in the Chinese to purchase their food 🤔🤔 no offer to refund the stolen money... contacted the police... just be careful

Best freshly battered sweet and sour king prawns and Singapore chow mein ever.

Very average menu, many dishes were bland, whilst others were over powering and not nice tasting food. Would not order again. Only item that was tasty was the spring roll!

Stayed at the haven Park in hayle and ordered a delivery from here. They delivered to the caravan not just the reception, arrived within 30 minutes on a Friday evening, price was very reasonable and the food was quite simply delicious! Definitely recommend anyone staying in the area to try it! If we visit again we will absolutely re order from Eastern empire!

Food over cooked and tasteless very unhelpful

Lovely Take-Away - Food is delicious! Ordered a take-away for four people. Plenty of food, although not a lot wasted, it was delicious!

Stopped going here for takeaway for quite a while as we had a couple of meals that we didn't enjoy. Had a large order for ourselves and friends earlier in the week and all of us really enjoyed our food. Back on track Eastern Empire! Thanks for the feast.

Was looking forward to Chinese takeaway, but ended up being extremely disappointed. Szechuan chicken was swimming in sweet, oily liquid- not at all the spicy dish as was described on the menu. Hot and sour soup was strangely sweet and very artificial tasting. Pancakes for duck were missing, but at this point, too annoyed to go back.

Ordered a lovely takeaway tonight, it was really tasty and staff were friendly. Will defiantly be ordering from here again.

Always enjoy the food here. The Hot and Sour soup is excellent.

Eastern Empire is the best Chinese takeaway I ever been to! The food is so delicious my favourite is chicken balls!

Food moderate , nothing to rent and rave about , awfull front house staff , when questioned about a bag of prawn crackers been opened and asking for an exchange , front house staff didnt give any aknologidementto to our demands ,just taken and threw back on work top with no eye contact or communication given ,front house staff thinks it's a laugh at chefs expense.

We had a superb takeaway from here last night, the individual flavours of the Szechwan chicken were wonderful and my wife's vegetarian Chow Mein was really tasty. all ready to pick up in 15 minutes.

Lovely meal chicken dish was lovely and soft and tasted fantastic. Cooked really well and service was quick too.

Another treat on our short break. Loved the food here. Lots of it. Was still hot when we got back to the campsite. Special curry was spot on!

Lovely food, quick delivery to our holiday park! Ideal!

Mediocre and bland. Lots of MSG clearly used. Not the worst but certainly not great for the price.

We ordered our food three hours before we fancied sitting down for it and it was 45 mins late. Fantastic service.

Delicious hot food! Honestly the best take away I have had. Staff were very friendly too.

Not worth it. Disgusting food all mushy! Stay away. I think supermarket takeaway taste much better. We orders chicken spring onion, mix veg and ribs.

Prawn toast and curry sauce were cold, curry sauce had a very odd flavour to it and was very thick even after I re heated it sweet and sour chicken Cantonese style was bland and looked as though the vegetables had been placed into the container first then the chicken then had a lumpy sweet and sour sauce thrown over the top. Overall wasn’t very pleasant.

Visiting mum and she said she wanted Chinese. I'm not that bothered tbh but glad I did. Even though its take away only, the portion sizes were huge. I'm well and truly stuffed. The food tastes amazing aswell.Thank you everyone who made me dinner this evening. I'll be back soon.

We had been using this restaurant for approximately 15 years, when it suddenly nosedived in quality, we were friends with the staff, they knew us by sight and name and a meal they served us on New Years Eve about 2 years ago was appalling, so we stopped using it.Fast forward to today, after all this lock down, we were so happy for restaurants to be doing take aways that we decided to give them another try, as they were under new management. Big mistake, I asked for my curry to be made hot, it was totally tasteless, my wife's beef curry was congealed and lumpy, my daughter took one mouthful of her food and threw it away. Absolutely shocking, never again.

Been recently with the new owners firstly greeted by lovely staff, very impressed with the look of the place but best of all the truly tasty hot freshly cooked food! went home very satisfied 😁

This was my third takeaway since change of ownership. The young lady taking phone orders and looking after service is hard working, helpful and very pleasant. I prefer the ribs without pineapple, I am no gourmet! My wife enjoys the chicken, green pepper and black bean sauce and the chicken and mushrooms but would prefer a little more of the tasty sauce. I love the chilli chicken, great flavour. Mixed veggies in Szechuan sauce also good. I thought the ingredients seemed fresh. The crispy pancake rolls are big and appear to be made on the premises but not sure. I have always enjoyed my dinners from the Eastern Empire and will continue to use it.

Ordered vegetable chow mein, chips, egg fried rice, vegetable spring rolls and pork curry. LOVELY FOOD, DELICIOUS! Me and my partner loved it, lovely portion size too! Our waitress was lovely and the owner (I assume) seemed lovely and talkative. Would definitely recommend! Visited on 12th feb 2020 about 8PM 😁 thank you again!