East Grinstead Charcoal Grill in Mid Sussex

Someone need to learn about customer service at this place , gave us wrong other and instead of sorting things out started to argue about it , not coming back

I go here often food I'd nice but make sure you check your food before leaving

Ordered and extra large Donna to feed two people turned up the size off a small kabab! Cold meat and dry wanted running under the tap!cheap quality! Wouldn’t waste your money it’s a real shame as this was the go to in the town for kabab in eg! Better food else where

used to be a decent kebab, just ordered online and im very disappointed as its not like they have good prices . meat is low quality , my kebab was missing tomatoes that i asked for , and the sauces came already mixed in and not much of them! they gave me too much chilli when i don’t like my food very spicy, and barely any garlic ! for the price, sauces should come separately

Something has clearly gone wrong here. This was a super kebab shop with very good tasty food. Now a disaster I’m sorry to say. So sad a great place has fall as badly as this. What on earth had happened to the food quality !! Bits of lamb doubled up to look like what is normally served & succlent. I won’t go on just a total disappointment

We had a delivery today at 5pm absolutely appalling, cold burger soggy asked for chips got 8 in the box with the quarter pounder with cheese non existed. My extra large chicken kebab was also cold an no salad asked for extra chilli sauce could not see it, charged a total £32 80, which included a further tip of £4.80 which I never agreed to yet still taken out of my account, absolutely disgusting disgraceful business. I will certainly not use ever again Uba you are disgraceful

Very tasty, excellent meat. I ordered lamb meat with salad. I hesitated to come in for a long time after reading the reviews, but it turned out that everything was fine. I will definitely come back for another order. I didn’t have time to take a photo, everything was eaten

Ordered the mixed kebab the meat was beautiful, the salad too. The home made baklava exceptional. Staff very friendly and accommodating.

EG CG has usually been good, however lately awfully . Ordered a lamb donner last week with chilli sauce got home stone cold..... Not a drop of sauce !! Went back this week and expressed my disappointment with last week's order. Given a small discount. Ordered this week small chicken shish with garlic sauce for the wife and my usual lamb donner with chilli sauce . Got home served up meal ! Wife's shish covered in chilli sauce . Lamb donner stone cold. Wife's meal in the bin as she hates chilli, I chewed through a thorough disgusting donner ! We always go and order in shop and wait so the order can be fresh and hot ......... Time to find a different weekly take away !!!!!

I order first time from this place , the meat was dry and hard not tasty , packaging is worst, just I wasted my money

EXCELLENT Service.The Best Kebab & most of all, CLEAN. Thank-you, E.G 😊

Just moved to EG. First and last time I would order from here, food was not good at all, sloppy meat sloppy packaging. Fingers crossed I don't get the s#&ts

Messed up my order. Missed items. When I raised with the store the man was incredibly rude and said they never make any mistakes and I was mistaken. I was advised by a friend not to use these people and I can see why I was given this advice. A shame because when they get the order correct the food is good. But the service is awful and I can’t order and be worrying about missing items. Also poor English leads to what may be unintended rudeness. For example I gave my surname when he asked for my name. He said your name is ‘used forename’ and accused me of lying about my name and had the audacity to tell me the name I had given wasn’t my name. No apology for mess up, accused me of not requesting the missing items. I order the same things every time I used to use them. I shall use them no more. Rude person driving down the business.

I’m very outraged by the food, the pita bread is dry in the Wrap, the kebab is very small for Large, the Wrap is very small, I don’t recommend this place The onions in the salad weren’t cut. They threw them in big chunks, it’s just awful 🤬😡

£8.40. Least kebab meat I've ever had. Never come here again.

Ones the kebabs were good at this place. I made the mistake of going there tonight hoping that they had changed their ways. I had a small donner with garlic and salad. After a few mouthfuls I simple couldn’t put up with it anymore and had to bin it. The meat is inedible. It’s more filler than meat. Just plainly disgusting. I didn’t even want to give it to the dog. They use too lay their own meat in this place. It use to be fresh tasty and delicious.

Don't waste your money here, the food is nasty, the chips are refried and full of oil

The food we ordered was superb. Will definitely be back. We all thoroughly enjoyed our kebabs, burger and chips. Lovely portion sizes too.

Food looked ok. But in closer inspection I saw cockroaches in the food areas. Definitely not recommended

Kebab meat was nice, but they re fried the cold chips , not very good, very hard and crispy.

Food has always tasted good. Ordered tonight and went and collected. Food was piping hot even though I walked home with it. Very good portion size will definitely order again

Very slow delivery always an hour late

I ordered for delivery a few times and every time its been late so i have just had to cancel because ive been waiting for 2 hours

Order £50 worth of food, arrives cold as delivery driver stops in petrol station to fill his car up for 10mins en route. Kebabs have no salad, just chicken and bread, chips are like cardboard. Second time the food has been this poor. Won’t be ordering again.

100% best chicken shish in East Grinstead. Slightly more expensive than competition but I think worth it!!!!

It is already the second time that I feel bad. About 2 months ago I ordered a burger and fries and they arrived after 1h30m all cold, I didn't eat dinner because I threw everything away. Today I ordered 2 kebabs and they arrived luke warm, inedible. Lamb when cold is awful. I think I will not order again.

I have been a customer for about 1 year and until the penultimate time I have not had any problems. About 2 months ago I ordered burger and chips for dinner and the delivery was after 1h30m obviously all inedible. I didn't eat dinner and threw it all away. Today I ordered 2 kebabs, they arrived lukewarm and the taste of the cold lamb is awful. threw it all away. I won't be ordering from them again. I advise against it

I am a regular customer at the Charcoal Grill. Through uber delivery, direct delivery from them and collect from them.. For over 6 years I have ony used them as me go to place for kebabs. Not anymore I wont be. The uber delivery driver failed to deliver my food even though she stated on Uber that she did. I phoned Charcoal Grill and was told by a very rude guy that it wasnt his problem. So that is how you treat a regular customer who has spent hundreds of pounds over the years they have used you. Well I won't be anymore and I will make sure my friends and family in East Grinstead do not use you. Disgusting customer service

Amazing kebab friendly staff very good prices.

I ordered a lamb shish kebab with them. I do not expect a very high customer service quality from a kebab shop and certainly not from this one in particular rude and unprofessional. No greetings or anything. Anyways coming back to food the kebab was undercooked and it wasn't even busy hours. Worst kebab in EG

Ordered via Uber Eats, requested something not on their menu and they still delivered what I requested. Amazing job guys.

Not quite what it used to be. Poor customer service poor food that's if they get the order right ! 3 times wrong not be returning for a long time

Visiting East Grinstead and found this place . Doner & Chicken kebab was lovely, generous amount . Had the Rice too which was very nice . Very friendly service , will definitely go back here

Don’t know what the bad reviews about customer service mean, bloke behind the counter was smiling and chatty

The worst customer service I have ever experienced. The order wasn’t complete and the owner decided to argue and shout his point of view across which was so unnecessary & unprofessional! I will not be ordering from here again which is a shame as I have used them a lot in the past. Highly disappointed

Very tasty lamb shish kebab.. lots of meat 🍖 and copious amounts of 🥗 🍅 🌶 . Visited at lunchtime which was very quiet and servicexwas quick and efficient.

They don't listen, ordered a couple of kebabs from here and asked for sauce, took them home and both were completely dry.

We have had Kebabs from here in the past and the have not been too bad However the 2 we had recently were salty dry and so tough we could not eat then

Doner meat was nice fresh and juicy

Wish i hadnt bothered ....bring back the old lot please, 2 small doner kebabs last night...she short changed me er another pound please shouldnt of confused her giving her the 20p ,,got them home 1 small 1 large oh well for £13 would of said good...oh no, all cold and the chilli sauce was vile...Never again thank you i managed not even a quater then binned it id rather go without...

I love the food here and the staff ate so friendly

I have been going to EG Charcoal Grill for years now, every few months, and I have never had any problems. The owners are lovely and the people there are very hard working, they work most of the day till late at night. Food is always good and I love their cheeseburgers!

Was amazing top service and delivery ! Food was as always second so far to none !

This isn't the fabulous EG Charcoal Grill anymore. It's under new management, I think the changeover was during the start of the pandemic, and the quality has dropped off a cliff. They really should be forced to change their name as they are hoodwinking people. The fabulous previous staff are at Golden Grill in Forest Row I have recently found out... In recent months I've experienced regular mistakes with deliveries and a flippant attitude and regard to customer service. I should add to this that there is a gross misuse of Uber Eats in which whey are charging significantly more for food although they aren't the deliverers, this denies the deliverer a decent tip because people are overpaying for their food. Poor food, outrageous prices (£4.90 for a very average burger anyone?) unethical practices - I would suggest you avoid.

Since new ownership food quality has been awful! This used to be one of the best takeaways in town. Last time I ate here I was throwing up within the hour and the time before I had upset guts the rest of the day. Avoid this place it’s terrible

Ordered inside, food took 20 mins to be made (only a lamb donor) with only two customers ahead, food was cold and salad greasy, won't be going again

The woman behind the counter taking orders is so ride to the staff and to customers! Food was ok but nothing amazing!!!!!

Good selection of food, very tasty with friendly staff.

What has happened to this kebab shop ? I ordered a meal for my daughters birthday last night , spent almost £40 and I was very disappointed, all of the food was disgusting especially a portion of rice which was hard and uncooked . I rang to complain and to be honest the response I got was not great , customer service is not their forte. The chicken in the kebabs was dry z as no cold , the chips where stone cold the whole meal went into the bin . The place is under new management but I suggest they close before they give someone food poisoning. This place used to make the best kebabs ever but now it is absolutely terrible. Please do not waste your money and go elsewhere .

Little disappointed. Had a donner today and the meat was dry and tough. Might try them again

Loved the food, big quantities, all ingredients were very fresh!! Will definitely order again.

This place is really bad by order and the food was Disgusting never ever again and the people are just so rude you are lucky you got 1 Star

I really like here.. Good people, good food

Terrible... what has happened to EG Charcoal Grill the worst kebab I have ever eaten, most of it went in the bin, almost inedible. Won’t be going back, must have changed hands.

Was freshly cooked and had chargrill taste ---------------- no other taste whatsoever. No flavours of Greece , Cyprus or Turkey. Very disappointing.

Changed hands. Gone downhill. Will not be using again.

Well it was a last resort order with everything being closed, not too bad portion size is a tad small on the chicken shish side but adequately tasty!

Tasty food, friendly staff but prices and portion sizes are all over the place. You can pay double for less of the same items if you're not careful

This place has gone massively down-hill since the guys before left. Things missed off the order and even worse, meat has tasted like its going bad the last couple of times. Such a shame.

Nice food, friendly service and very kind to NHS staff.

Well this was once a good place to go for a very tasty Doner kebab and other stuff but just had my second bad and even worse than before kebab. All salty fat and very little meat content. So just spent £10 on something completely inedible. Very disappointing.

Good quality kebabs good service

Great food reasonable prices, tasty tea.

According to the sign outside they are Offering one free meal a day per NHS staff showing ID. Ordered a kebab and chips and was asked for £7.50.... when I questioned it I was told that only the chips were free... who classes chips as a meal??? Not good enough. Take your sign down and change the wording.

First the price can't complain, loads of food,tasted excellent, just be aware the portions are huge 👍

No delivery? It’s 2020. Off to your competitor around the corner I go.

Wicked place, good food excellent chilly sauce and big portions. Keep it up

Worst kebab ever old staff gone worst kebab ever had chucked it in bin after two mouthfuls wasted £11.00 never again been using for 19 years

i believe i was served by the owner, very rude attitude like he had enough of customers,

Fabulous kebabs and so friendly! I came from the states and had this a few years a go, its was delicious then and I came back last week and it was just as good!!! Thank you for the dessert :)

Please note the guys who used to work in Charcoal Grill and then left are now in Forest Row at Helin Kebab & Pizza , 6 Hartfield Rd, 01342 823521 , Kebabs just like the old days

What a disappointment! This place was my favourite take away for the past 20 years until lockdown the original staff seem to have gone 🤔 and the service now is awful the food is terrible and now me and my family won't be going back!

Best kebabs, been coming here for around 30 years, always tasty and fresh.

Been going to Charcoal for over twenty years, but for the last three months there have been new staff. I know lockdown must have affected them but the new staff cannot cook properly. I always order extra large chicken kebab, but the chicken has been overcooked and dry, in addition they are very mean with the chilli sauce. I write this after having visited four times over the past three weeks, so this is not a knee jerk complaint. Please respond to our queries. Will the usual chaps who cook be returning?

This place used to be the best kebab shop for miles around. No idea who the staff are now don’t recognise any of the cooks anymore. recent orders have been dry under portioned and just disgusting. Greasy chips cooked in clearly dirty oil. Totally inedible. What a shame.

The chicken kebabs are really nice; tasty and well cooked. The Hawaiian burgers are really good, too.

Best Kebab shop for miles. We've been going there for 12 years now.

Ok, so times are very different right now but I had a craving for my favourite kebab from my favourite kebab shop. I didn't recognise the staff and the food was unrecognisable too. The donner was cut way too thick and the chicken cubes lack any flavour other than the burnt flavour on the outside. The chips were good but the pitta was cold. A disappointing experience this time round.

Ok, so times are very different right now but I had a craving for my favourite kebab from my favourite kebab shop. I didn't recognise the staff and the food was unrecognisable too. The donner was cut way too thick and the chicken cubes lack any flavour other than the burnt flavour on the outside. The chips were good but the pitta was cold. A disappointing experience this time round.

We have been fans of Charcoal Grill for years and have had regular orders from them , sadly after the last 2 orders we will not be going back , it would seem at the moment the regular guys are not there (Don`t know if anyone knows why ? ) the standard of service and the quality has gone downhill in a large way , I know we are all in strange times but unless it`s gets back to normal at some point we have had sadly our last kebab for now from here

Very friendly place. Really good kebabs and their burgers are fantastic. I've been going here for over 20 years and never been disappointed.

Have been going to Charcoal Grill for the past 25 years and can honestly say that they are the best at what they do

Good food but poor customer service. Never smile..

They produce the most amazing kebabs.

This kebab gave me a taste sensation like no other, it made me feel like I had just conquered Mount Everest! It was like dancing under the stars on your wedding night! It was like returning home on Christmas Eve after being away for months! literally loved it. Can’t recommend highly enough, it will change your life!

Delicious and delicious just a bit too expensive!

Really expensive bland food. Ignorant staff who cant get and order right even after they keep asking about salad and sauce! Not busy in there and I was sober as I'd just stopped off for food with the family after Tullys so no excuses.

Passing through the area on the way to Gatwick, so the great reviews for this kebab place and thought I would give it a try.Service has others have said is not the best, blunt and without a smile.Food tastes very average and portions quite small. First time I have been served a doner kebab in a sort of chip bag, bread was pre cooked sitting on the side when I walked in and it tasted stale and fell apart when trying to eat the kebab, ate the meat and threw the bread away.

Great place clean great food guys are so lovely and polite xx

Honestly the best kebab I have ever had! The lamb donner actually tastes like lamb, I would recommend asking for it well done / crispy to really bring out the flavour. One side crispy the other soft and moist.5 star hygiene rating and friendly staff.

The best kebab shop ever. My wife and I travel from Eastbourne at least once a month to have a kebab here. Worth the journey and the guys are great. My favourite is the large doner with the works and extra pickled chillies.

Always bang on food and happy bunch

No question about who is the best in town when it comes to kebab... I'm a regular customer, great kebabs and if you order over the phone you can just pick it up 15 minutes later without waiting

Easily the best kebab shop in East Grinstead with friendly staff and great food. My only wish is that they would try offering proper pita bread rather than the standard fare you can find in a supermarket. That is a standard criticism of mine of most kebab shops though, so not unique to hear. However, it would make so much difference. Great guys in there though, very welcoming most of the time

Super tasty food, good clean environment. 😊

Amazing food. Friendly staff. Love this place

Been around a long time an Still the best in town

Mate, i cant even believe what i ate, it felt like heaven, better then mcdonalds, great pricing for what you buy, would recommend every friday night instead of a kfc or a mcdonalds. :))))))))))))

REALLY GOOD! WOULD RECOMMEND EVERY DAY OF THE WEEK!

Great food, best kebabs in town. Friendly staff.