KFC Haywards Heath - South Road in Mid Sussex

Took an hour to arrive even though the store is less than 1 mile away. The batter on the chicken was soggy and only covered about two thirds of it, the gravy was so thick it was almost solid & it tasted of nothing, and the sauce I ordered was missing. Never again.

I used to be able to get KFC delivered within 30 minutes maximum, and since moving to just eat, it has become a ridiculously long wait. Today I waited 50 minutes; I could have walked there and back in that time. This is the 3rd time it's taken 45 mins or more to arrive, and the journey from KFC to my flat is 2 mins in the car. Ridiculously long wait and not ordering again.

Every time we order something from here, there is something on the order that it wrong. I don't understand how difficult it is to read an order and put the correct items into a bag... not even a big order, it was 3 meals. Someone needs to train the staff

was still putting the kids to bed when it arrived early

Cold and 7pcs instead of 10.not pleased about it

The gravy is missing and there is no slot for it on missing items cost extra 2.99 not happy as this is often missing....

Food never arrives, either store cancels it or the predicted time passes

The cookies I ordered weren't included and I had extra popcorn chicken that I didn't want instead!

Went in you have to order on machine no choice. Asked for help. Didn't happen so me and my disabled son. Can't use it anymore. Vey unhelpful staff. Highly reccomend you don't use it very poor. Should think customer's will go elsewhere I certainly won't use anymore .

Friendly driver, very polite. Brought order to our front door despite being on the third floor.

Took just eat nearly an hour to assign a driver after I was quoted a 10-15 minute wait time. I needed something quick as I had plans which I then was late to :( food was cold when it arrived and they gave me the wrong sauce. Quite disappointed

Very salty chicken and, unusually, the chips (didn't think they put salt on anymore?). The usually tasty salad had an over powering vinegar taste. All the chicken pieces were small. Certainly not worth the money any more

I waited 1.5 hours for my food and when it turned up it was cold! No acknowledgement from the driver and the option to cancel my order had been removed! Awful service!

Amazing customer service from delivery driver

Wrong items delivered, damaged food and packaging, missing items on order and an hour late

very nice lady delivery the food very polite food was perfect

Missing item in my order. Not again KFC. When can you make sure my order is COMPLETE? Just Eat better refund this in my JE account.

Arrived cold and late. Restaurant not answering the phone to complain.

The best KFC. Great service and piping hot food.

Food was cold when it finally arrived, and food was delivered to the wrong address before hand, I was not impressed with this delivery.

Didn’t even get my order had to go buy another and collect.

Do not recommend it. Such a mess in this restaurant and no one cleans, you have to wipe your table if you want to dine in.

Very rude staff Cold soggy food Wouldn’t recommend

Missing items as always. Always regret ordering from here.

My order did not come with chips.

The food, especially chips were cold, this spoiled the meal by having to heat it all up pre serving!

We ordered two burger box meals and neither came with the burgers, bit of a let down tbh

Useless cornel Saunders loving fkkkkers

It's not very good 4 mini fillet missing from this order.

They are always missing some items in my order.

This place is perfectly adequate. Newt said the wrap was decent and had veggies he liked. I had mash which looked like it came out of a tube but was perfectly tasty once I’d mixed it up. I hate wooden cutlery but luckily I had a reusable plastic set in my bag. The place is step free to get into (although I forgot to get pictures, sorry!). They also have a table which is labelled as accessible but upon further inspection I couldn’t see any difference between this table and any of the others. This is basically the only fast food place in town but it’s perfectly decent for grabbing a quick bite if you don’t feel like cooking :)

Half the order wasn’t delivered and the other half was cold! Now Just Eat is having a server problem when I try to report the problem. Absolute rubbish

tbh probably the first order I have had that was bang on ... well done , didn't have to refund anything 😊

Food was what you'd expect from KFC. Music was depressing

bit to much chicken in the burger and bit too much sauce apart from that was really good

food was cold, was missing bits of food and came with wrong drink.

Chips were cold, chicken was dry, missing one portion of chips and incorrect drink - ordered a 7up and got a tango!

Prices are mad for what it is and the chips are always weak...

Not everything was delivered. Fillet burger is missing and can’t speak to anyone to have it deliver3d

only half the food came, took an hour, food mushed up on delivery, luke warm, spent lots of money for awful service

I’m allergic to sesame seeds so specifically ordered the only burger you have with a plain bun and yet I’ve been sent a completely different burger with a sesame on it.

Must be The most awful kfc in the country Since it’s been opened it has consistently supplied sloppy slimey chicken Fair enough if it was a one off but this restaurant provides consistently poor quality food.

Literally the worst food ever consistently bad, slimy chicken soggy chips half my order was missing avoid at all costs

quality has gone downhill recently

Great delivery driver, with a smile and friendly

Thanks for putting Trilogy box meal and mini fillet back on the menu - they disappeared last night so had to alter my order

what happened to my lovely trilogy box meal and mini fillet? Can I just say that the driver rang me and said he was in ,,,,,,, rd (one road away from me). Not sure why drivers can't go to the road that is on the order. when I said go up the road by the postbox he found me

Food arrive with half the order was missing,wife when to the shop but the were so rude,

Food was cold, order was missing items and it arrived 1h45min late. Never ever ordering again.

Food was late and no fries in the order!!! I did a tip for driver when doing order this is poor

The food took two hours to be delivered and arrived cold

Gave us a delivery time of 20mins from time of placing order. Didn’t show up until well over an hour later.

Food was not cooked properly, ordered mash no mash came, not packed my items I bought properly as two things were missing :( very sad :(

box of 4 cookies which was part of the order and confirmed was missing. regular popcorn chicken arrived with the order but was not ordered. No word that this was a sub (in fact the driver did not even say hello or anything) so I can only assume the popcorn chicken was a mistake and meant for someone else and the missing cookies were just forgotten

everything spot on from food to arrival time to driver

not late by driver but resturant.

Food was cold on arrival, seems KFC Haywards Heath gets the same issue as McDonalds Burgess Hill, neither seem to know what hot food is on delivery. It isn’t even like it took long to arrive so the issue is clearly with the restaurant. JustEat Support is garbage “not enough information for compensation or a refund request” - the food was cold and sub par quality - what other information is needed? Not recommended unless you go in and order in store. The food will be hot that way.

The food was really poor quality chicken was soggy looked like the left over scraps at the end of the day. chips were bland as was the corn on the cob a gravy.

3 zinger burgers were missing. Asked for a refund still not come through.

lovely meal - lovely driver - arrived about 3 minutes after the start of the time window

It was disgusting service to have it delivered 1hr and 56 minutes late

Ordered 3 piece meal, received 3 legs, useless

Still waiting for an update on my refund. Food was stone cold....driver said he had problem with his car

Food ordered at 12.10 arrived cold at one o’clock. Quoted delivery time 15 minutes.

Food took an hour to arrive, was cold and undercooked. Without doubt the worst kfc I’ve ever used.

Food was ordered at 6.30 and didn’t arrive till 8.05

Only bright one thing everything missing

food was picked up on time but the delivery took ages and food was cold

Half of my order is missing. Thanks a lot.

Fries were not cooked properly. Dip was missing.

Food quality and service both are very poor... Need some professional/good and experience staff.....

Ordered burger and fries deal. Only received fries! Amazing, NOT! Does anyone check the bags before they are sent?

Given beans not gravey and no chips

excellent service. paid excellent detail to attention on delivery notes. definitely will be using the service again. very pleased

First time using this food was very late and cold had to go into the store won't use again

Food was horrible, chicken was dry/ pink/ cold, 8 hot wings are missing from my order as well as 4 cookies

My order was wrong. I ordered mash and didn't get any

Very tasty and delicious and good value

Requested no legs / drumsticks. 9 out of the 10 pieces of chicken delivered were leg.

Wonderful keep up the good work

Good service by delivery driver

Only 3 items on the order and 2 were delivered. Not that difficult to count to 3 is it?!?

Once again, missing items from the order. Its almost as though the deliveries aren't checked before going out.

Not that friendly and waiting a lot

Every time I order the drivers can never find address and go to 31 Hoblands instead of Northlands Ave. The map is incorrect but I cannot change it!

KFC Haywards Heath is the worst KFC around. They put all the rubbish pieces in a bucket all small legs end of life

Driver was great. Haywards Heath KFC is awful though. Twister wrap had no salad or sauce

I requested for Kansas BBQ dipped bite and you just pour BBQ sauce on fried chicken and send to me this not want I requested for and the fries is cold. Totally waste of money.

Chlorinated slop, drowned in grease. In my humble opinion

Terrible! So many items missing! Called the restaurant several times and no answer! Will not be ordering from them again. My previous delivery also had an item missing!

I understand places get busy but when half the order is missing and it's taken longer to do you kind of expect them to check what they're doing before sending orders out for delivery! Had to go into the restaurant to get it re made. Whole point of ordering online because I have a poorly baby and didn't need to be going out tonight.

Order was incorrect, almost an hour late. No chicken in the chicken salad!

never know this shop to be so late to deliver the product, some of the family couldn't wait any longer

Food was cold and stale and half was missing

Perfect timing and service. Well done KFC team. And a perfect drop off from the driver.

Chips undercooked/cold. Good otherwise.

Ordered a takeaway tonight. Really awful. Chips cold and soggy. Minimal dry chicken in an extremely dry coating. Extremely poor, will not order again and would advise others not to

Had to wait 90min past original delivery time

Paid for 4 fries only 2 delivered of the 6 pieces of chicken ordered 4 were legs. Chicken was only just cooked through so not very good quality. Poor experience and you owe me money for under delivering fries,

The order was missing half of it and my refund covers 15 Posnet ,I'm shocked and no way of sending a picture,or communication with someone or additional options,