Crystal Restaurant in Eastbourne

Just returned home following a two night stay for mother in laws 90th birthday. Our stay was superb. Rooms immaculate. Food exceptional. Service outstanding. Thank you for making this such a memorable occasion for our family xx

Held my 80Th Birthday family lunch here. the food was very good and everyone enjoyed their meal. the staff were excellent. thank you all for helping to make it a very special day for me.

Food we feel is over priced , nothing special and not a huge choice. Staff were very nice Service very good

Never went there much effort and how many people in ho game blaming chronicles of chromium

Came here for a haircut and lunch today, great food

It takes you back in time, but with the service you have in todays requirements.

It’s a lovely hotel overall but the room was swelteringly hot. It was so unbearable neither of us slept well. I’ve noticed quite a few reviews have mentioned this, one even citing our room (122), so it really odd something the management needs to address.

Poor service in the orangery. But generally good everywhere else.

Great conservatory and exterior terrace area for coffee, overlooking croquet lawn. good service, ideal place to meet.

Absolutely, great location, great service and delicious food as well as a great atmosphere

What a way to celebrate wedding anniversary. Staff simply professional devoted and lovely. Food great choice. Superb quality. Thanks to one and all front of house and behind the scenes. Nigel and Debbie Lambert

I've been here a few times now for the afternoon tea, so this review is based on that. The service is always fast and the sandwiches and cakes are delicious. The room that the tea is served has really good air-conditioning so you never have to worry about being hot.

Coffee in reception with a friend. Friendly staff

Whilst we did not stay at the hotel we parked on the main road directly outside the hotel. For a days parking it's £8.75. From here you can either take a short but steep zigzag path down to the beach of walk along the roadside path to the beach.

My mother and I visited for afternoon tea in the Conservatory during a heatwave. We were seated by someone with a bad attitude who looked like they rolled out of bed after a heavy night out. We were directed to a window table and were told we could move should it be too hot. We accepted the chance to move as it was far too hot seated in the window. Our server fumbled around moving the cutlery and crockery, one item dropped on the floor, a further 2 items dropped in front of me at the table. We opted not to have salmon sandwiches and welcome a tuna or prawn option, only to be given another ham. That’s 1 cucumber and 2 ham sandwiches, not good considering the price. We waited approx 30 mins for the food to arrive, the server noted our drinks still hadn’t arrived and apologised. A further 10 mins passed and the drinks finally arrived. Not good on a hot day. We weren’t checked on at all during our meal. All staff made every effort not to make eye contact. Our plates were not cleared when we finished, nor were we asked if everything was okay. 20 minutes passed with no staff in sight. I got fed up and we opted to leave. Thinking this was okay as I had booked using a gifted voucher. I was called later that evening by the server asking if I had paid for our visit! The cheek! Had they bothered to be present we wouldn’t have just upped and left, it turns out they needed a voucher code from me. Staff were unkept and scruffy, our server even had holes in her tights. Would not visit again.

I booked a family lunch at The Hydro to celebrate my mother's birthday. Everything was amazing and helped in creating precious memories. The staff were so friendly, attentive and professional, nothing was too much trouble. The table looked beautiful , the food was great and the pianist in the restaurant added to the lovely atmosphere and was happy to meet a request to play Happy Birthday. It was all perfect and a really enjoyable occasion for all. A week later my mother is still talking about it!

Lovely afternoon tea! Delicious, happy staff, relaxed atmosphere. All ages!

Just back from single night stay - decided to re-book early next year for longer and for my 60th birthday! Thank you all.

We were having coffee at The Hydro Hotel with a friend the other day and noticed that there was a Swing/Jazz Luncheon with Tom Fitzpatrick so decided to book it for the 3 of us. We are so pleased we did! From start to finish it was very well organised. We had to pre-order our food which obviously made sense for the kitchen and it was very slick how easily and efficiently each table's guests were served their various courses. All 3 of us were very pleased with our selection, and the food was delicious and beautifully presented. All of the staff were very attentive, efficient and friendly, and it was lovely to see many familiar faces from previous visits to the hotel amongst them. As part of the deal, a glass of wine (or soft drink) was included and this was served to us by Hannah which was a real treat for us as it's always great to interact with her. Tom Fitzpatrick was very good, had everybody singing along and we had a very enjoyable lunchtime. We even managed some dancing! We thought it was excellent value for money and look forward to coming back again for another event later in the year. Thanks to everybody at The Hydro for another lovely afternoon.

I went with my son for afternoon tea. Had a perfect table by the window overlooking the gardens and the sea. The afternoon set tea was excellent with very generous portions and continuous cups of tea. Very goo quality cakes. It is a beautiful hotel and all the staff were very helpful and friendly.

Perfect in so many ways. My husband and I brought my elderly Mum for a 3 night mid week stay. The hotel is in a lovely spot along the sea front. It oozes charm and comfort and service is impeccable. Every single member of staff is an excellent ambassador for the hotel.The restaurant is well managed and the food sublime. Such a wonderful experience ...... oh, and good value for money too.

Good hotel, good hotel just outside of the city center in Eastbourne. Approx. 15 minutes walk. Very friendly staff. Wit had a spacious 2 bed room. The bathroom was good. But the fittings need to be refreshed in the future. But everything was very great and well maintained. As is often the case, breakfast has to be booked separately. And at £19 per person it's not exactly cheap. The afternoon tea at the Hydro is recommended. This is how you experience English culture.

A wow factor when entering the hotel that lasted untill we left. Food service and rooms outstanding. An absolute pleasure and privilege to stay there.

Perfect location at the heart of Eastbourne, I and my family enjoyed our stay

Afternoon tea was lovely. We were part of a wedding party.

Overall, it was.... fine. I would say it is a good three star hotel. Certainly didn't feel like a 4 star hotel. E.g. no robes, wouldn't let us take a bottle opener to our room, the steak was grissly and the sauce was basically water (when we noted this to the staff we never heard back), we had issues with our bath tap, no shower caps, no water glasses etc etc. The furnishings in the foyer and lounge area generally are very worn down looking and sad and the place can generally do with a renovation. Eastborne is known for its picturesque walks and when we asked the staff at the front desk for any tips for a 3 hour ish walk she said she didn't have an answer for us, giggled, and said she was the wrong person to ask as she didn't like walks. Here I was thinking she would be the right person to ask at the front desk of a 4 star hotel next to famous walking spots... silly me.

A freind and myself enjoyed a afternoon tea here, it was absolutely delicious. The staff were very friendly and lovely. Highly recommend it.

Amazing stay at this hotel while visiting the Seven Sisters cliffs. Such a pleasant stay ! Highly recommend !

What an amazing hotel the room we stayed in was very clean and comfortable. I have never stayed in such a quiet room in a hotel. The staff are so on the ball, never rushing you at meal times but are there when you want them. The food is fantastic, not too much. Very well presented The hotel is not to near the centre so you can park in the street without having to pay Some roads near hotel are limited in time, so make sure you read the plack before you park

Been for another break at this remarkable hotel. Having been several times with my wife having to go solo is very hard, but I always find staff in every area efficient, caring and attentive. The price packages are very good, for a hotel with so much to offer Look forward to my next trip

Shame at 11.30 am we couldn't get a ham& cheese toasty until 12noon silly there loss

We hired the Wedgewood Room for an event and it was absolutely perfect with wonderful views over the sea. The staff were incredibly polite and helpful. Very impressed, indeed.

We didn't stay overnight but were there for a function Very impressive building with wonderful views out over the sea

Went for a delightful lunch, served in the conservatory. Great food and service.

Met with friends for morning coffee and potentially light lunch at The Hydro last week and whilst the venue is very nice with views of the sea overall bitterly disappointed. Bacon sandwich ordered by friend served in what was obviously very very cheap white thin sliced bread, little or no butter/spread, bacon was apparently very salty and alot of fat on - didn't look at all appealing. I ordered a pot of tea (as couldn't be offered oat milk with coffee) and a toasted teacake which was served stone cold and completely tasteless and other friend had a coffee with a packet of 2 small ordinary biscuits. Friend did speak to Manager re: sandwich and he did take off the bill whilst pointing out he had not had any other complaints regarding foresaid. I concluded we all have different expectations and mine would be that for a 4 star hotel with a good reputation the quality of the food would be much higher, if not artisan bread at least a 'top' of the range supermarket brand but not a value range when paying £8.75. Likewise with the teacake - even Sainsburys/Tesco own brand better than what was served (£4.25) and 2 biscuits for £2.20. I regularly go out for morning coffee, lunch, afternoon tea and can honestly say there are lots of other nice places that serve much nicer fare and for a lot less £ Needless to say we didn't go on to order lunch and won't be returning customers.

Had a 3 night stay. Was a very relaxing and enjoyable stay. Even though it was February, it was very popular, especially the conservatory. Reception efficient and friendly. The bar needed more staff, and the draught beer was off more than it was on. Breakfast was great, and served at table, no buffet, hooray!!

Car parking is always an issue. Has an EV charging bay but frequently has an ICE parked up. Great views and nice Ravilious prints in the downstairs Gents Toilets.

What can one say everything was outstanding. Congratulations to everyone who works there .

excellent food and excellent service

I was here for the afternoon for a function. The hotel looked immaculate and had a really nice ambience to it. Food was great however bar service good, could of been better as we had to wait for someone to come back to the bar now and again. Seemed they may have had been short staffed on this occasion but I'm not knocking this for the service as I couldn't fault it. Staff were professional and attentive. Positive, prompt and polite at all times.

The stay was very good. Food was wonderful . Loved it .

A great afternoon tea , staff were attentive and proffesional

Comfortable room with good view. TV not always getting a good signal and shower pressure very low. However excellent breakfast with friendly, helpful service.

Good value for money staff friendly and attentive no bus service near hotel which is disappointing as it is up hill

Festive afternoon tea in the conservatory today for 3 friends. Lovely setting. An absolutely delicious afternoon tea. Peaceful and comfortable. What I loved is we were not rushed, I do love a natter! The service was excellent, all the stuff were professional, considerate and humerous where necessary (when I told them I'd book a High Chair next time, I saw I had made such a mess when we stood up to leave!😩😂) A splendid way to while away a clear, crisp, winters afternoon. Thanks to you all and A Very Merry Christmas and a Happy, Healthy New Year. Julie Akers Eastbourne

Great place although I would say when you get the bill should be a break down on it . But all else great .

Beware if you book this hotel if they have any functions on. Booked a (special to us)weekend here to celebrate our 50th Wedding Anniversary as we had spent our Honeymoon here only to be told on the Saturday that we could not eat in the Crystal Dining room as it was party night! and would have to eat in the conservatory, and not at a time of our choice. Whilst this is nice for daytime lunch, being a very special occasion for us we wanted to eat in the main dining room. We were not notified when we booked or on the couple of occasions l had to ring to confirm things as my husband is disabled and l did explain how special this was to us. ( The general staff were very helpful towards us). Moral of this story is the individual bookings are obviously not as important as the big party bookings!

Was there for a xmas event, evening food was cold, didn't taste the best, same with dessert. Only good part was breakfast in the morning.

Went to a bowls Dinner, excellent as usual, only down side the crazy price of the drinks, £9:70 for a 250 ml glass of very ordinary red wine, I doubt if the whole bottle cost that much.

We took our Grandson there for a Christmas lunch. A superb meal with wonderful service.

First class service, friendly and helpful. Classic decor and comfort.

This place is perfect for an afternoon cream tea. Friendly staff., gorgeous food and lovely sea views. Perfect. Can't wait to go again.

Our second time staying at this hotel. As before service is excellent atmosphere is relaxed and pleasant staff the rooms are always spotlessly clean and lovely beds ,breakfast was great with large choice. Will be back thanks

Stayed here a few years ago. Charming hotel with nice grounds, couldn't fault the staff very obliging. Next time in Eastbourne, this is where we'll stay again.

Lovely rooms, great staff and delicious food.

Afternoon tea was delicious.Good price and lovely attentive staff.Loved it.

My wife and I decided we needed an Autumn Break and have had family lunch gatherings at the Hydro in recent years, chose a 4 night dinner, bed and breakfast offer. Highly recommended choice, booked on line received telephone call to check and confirm all details. All staff helpful, friendly & very professional. The food is top quality in choice, presentation and taste. Our sea view room very comfortable. This hotel must be one of the best in Eastbourne

Great overnight stay for a meeting. Great facilities. Enjoyed a coffee in the public lounge

Good mix of service and price. Update, the 3rd floor room I was given this time was underneath staff rooms. From at least 15:00 to gone midnight almost constant loud creaking floorboards. Then it started again about 05:00 presumably the early shift getting ready. Very annoying and a lot of lost sleep. Have to find somewhere else, not having that again.

I had lunch in the conservatory of the hotel, the dining room and the view over the sea front were absolutely stunning. The slow cooked ox cheeks was delicious. It definitely is on my come back list!

We had a fantastic Sunday lunch - the food was high quality with superb service in a lovely dining room with a pianist to suit the ambience. Very good value too 👍

Great service good location easy parking. This is a hotel to choose in Eastbourne Great sandwiches for lunch

Spent 3 nights here i booked on the phone because i needed to clarify the parking because i am diabled i was told i would have a designated space and took my car details when we arrived both car parks were full the lady on reception comfirmed my details but parking was 1st come 1st served, the room was ok but the lifts are very slow, we ate in the restaurant the first night but when we had finished eating we decided on another bottle of wine in the lounge but no one was around so we decided to go out an the other 2 nights we went out and ate, the patio area is great with good views, the food is very good along with the staff but we think this hotel is for the elderly not for us and we are not young

Stayed for 2 nights, room comfy with large bathroom. Lovely view of sea. Plenty of choice for breakfast.

Most amazing hotel, food 1st class, staff amazing, beautiful views.

I did not stay but attended a wedding. Lovely location with beautiful garden and views. Staff were lovely and very attentive and the parts of the hotel i saw were clean and well looked after

Went for Saturday lunch. Great menu and personal service for my dad's 80th birthday. Recommended! 🙂 couldn't comment on rooms as we didn't stay. Carpark round the back that is well hidden and many don't find.

We attended a birthday lunch in the orangery room off the restaurant - beautiful room. Hotel staff were excellent and also had created the menu with no prices in it which was a lovely touch. Great choices on the menu and all was very tasty. The birthday boy also got a candle in a dessert which was a lovely touch. Good choice of ice cream and sorbets. - nice not to just have the basic flavours! A lovely lunch . Thank you to all staff.

I attended the hydro for Christmas lunch on the 10th Dec with family and friends. Our starters were fine, I had pork belly main, it was cold, fatty, un rendered and chewy with no crackling. Pudding was the baileys ice cream. Well it had no taste of baileys. Very disappointing meal, cold chewy and not as described.

Went with a group of ladies for our annual Christmas lunch, we also went here in 2021. Last year was fine, but this year was not! The dining room was cold, there seemed to be cold air coming across our backs, and my feet were numb with cold. We were at the same hotel two weeks ago for a wake in the Garden Room, which was also freezing, and we needed to keep our coats on. I do feel for a 4* hotel this is not acceptable. The Christmas lunch was also very disappointing, the food was barely warm, the only hot part of my meal was the hot cup of tea at the end of the meal. I will not be going there again for any meal, coffee morning, or celebration, all very poor.

Family birthday in Crystal Restaurant. Very disappointed with food. Arrived luke warm, plates not hot. We had the roast dinners. Potatoes were cold and dried up, Yorkshire pudding hard and chewy, basically inedible. Vegetables were very bland and cold. No extra gravy was offered. Having said all that the service was very good

Dined in restaurant for family birthday. Roast dinners were lukewarm. Beef roast cold, Yorkshire pudding inedible, potatoes dried up. Service good though and staff very friendly. Ambience good and location good.

Husband and I went with friends; we're vegetarian (not vegan). The only veggie option on the menu was a nasty vegan effort--half of a tough aubergine, undercooked and unflavoured, with a couple of tiny bits of non-fresh-tasting potato and about six tiny pieces of green beans. No protein, no flavour, no skill in preparation. We struggled through it but it certainly wasn't worth the £60 bill (and we didn't have alcohol). The building and interior are gorgeous--like a Poirot film set--but the bad food means we won't be going back.

crap food terrible experience,two different paries on two occasions,will not be going back or recomending to anybody else

We went for lunch,it was very disappointing. I had fish and chips. The fish had way too much batter on and the food was luke warm. My with had the chicken skewer which was barely edible,the chicken was way over cooked and very chewy.

Having several times visited for a lunch first time in the evening and totally blown away. Not only crystal restaurant service totally top notch. But quality and choice of food superb. So great to see that a relaxing dining experience is still alive and kicking here Thanks guys Nigel and Debbie lambert

we stayed at the Hydro for 5 nighs and used the Crystal restaurant on 4 nights the food is excellent as is the service to much a good choice of menu and wine list

My husband and I had a family lunch with you today for our birthdays and we really enjoyed it. The food was good and the service excellent and special mention must be given to Stefan who looked after us so well.

Nice Sunday lunch. 3 course £26. A common problem, bur the food goes cold very quickly. I found the starters a bit uninspiring. Too fancy. Simple is sometimes best. I usually have soup, but sweet potato soup with toasted coconut?? No thanks. I was rather surprised at the lack of social distancing being observed by the clientele.

Roomy, airy and a very pleasant restaurant with plenty of room to move about. Plenty of pleasant Staff on hand to assist with all queries, food allergies and different foods on offer etc.

Stayed at Hydro Hotel for 2 nights and had dinner and breakfast every each day at Crystal Restaurant. My husband and I enjoyed our meal every time

We were very disappointed overall. Two of us ordered cod & chips; the batter on the fish looked good, but was hard & chewy to eat & there were no vegetables (even just peas / mushy peas would have been good). The 'home made' pizza was very thick & soggy, my dessert (steamed sponge & custard) was dry / tasteless with tepid custard.  The hake & duck ordered was apparently tasty (the only meals out of the 6).  The gluten free cake was expensive for just a tiny Mr Kipling type cake) - as was the ice cream at £6.50! One of the waiters wore his face mask under his nose the whole time despite us mentioning it is not effective like that. Unfortunately I would not recommend the restaurant. It's a shame as the views are wonderful & the location is great for a stroll along the beach afterwards 😒

Five members of my family visited the Crystal Restaurant for a Sunday three course meal at £25 per head. Fabulous service, wonderful ambience and very good food. Have already booked again to bring ‘the other side’ of my family!

Me alegra decir que nuestra experiencia de cena aquí fue contraria a muchas de las críticas recientes. El menú fijo ofrecía una gran variedad de platos, desde opciones tradicionales hasta opciones veganas y también una buena selección de postres. Toda la comida que teníamos estaba muy bien presentada y de buena calidad, aunque el pato era quizás un poco difícil. El personal fue muy atento y acogedor.

Decidí probar el Terrace at Hydro para un almuerzo ligero después de haber probado el Cooden Beach Hotel de 4 estrellas la semana pasada para el mismo refrigerio. Bastante decepcionado con la falta de menú de brillo en Hydro en comparación con Cooden Hotel. La calidad no es tan buena y los mismos precios y el servicio en Hydro fue muy lento como lo hemos encontrado antes con la falta de capacitación del personal. Tuve que pedir que nos tomaran nuestro pedido después de esperar 15 minutos. La ubicación es excelente y los jardines agradables en verano, pero las áreas comunes comunes de Hydro están muy anticuadas ahora. La limpieza de mesas debe ser más completa

¿La peor cena jamás pagada 18 por la entrega? cuando llegó, me quedé muy impresionado porque se veía bien presentado, pero sabía peor que la comida del hospital. Ahora está en la papelera y el estofado de ternera que comieron los perros, la esponja Victoria, era pesado.

Somos residentes de Eastbourne y, a menudo, cenamos en el Hydro Hotel y descubrimos que durante la crisis de cierre de Covid - 19 estaban ofreciendo un servicio de entrega de comidas. Hemos tenido una pareja hasta ahora y la comida era excelente y la entregaban caliente y con prontitud, y la selección y los precios eran muy razonables. Mi esposa tuvo una comida encantadora para su cumpleaños e incluso recibió una tarjeta de cumpleaños incluida. Es esta atención al detalle lo que hace que los momentos difíciles sean mucho más fáciles. Cuando haya pasado la crisis volveremos.

The breakfasts are excellent. There is a large self-service spread of cereals, fruit, bread, pastries, etc; and a wide variety of cooked dishes is available. We had HUGE portions of smoked-salmon (£3 supplement) on our scrambled eggs; more than enough for a lunch sandwich in our (made on the premises) bread.

Overpriced, overrated with incompetent staff. Had afternoon tea for two looked like it was afternnon tea for one. Was not impressed at all. My advice theres a lovely tea room just down the road called more than cake. Afternoon there is great.

Por 22 por cabeza para tres platos para un almuerzo dominical, este restaurante es absolutamente excelente.Vamos la mayoría de las semanas a tomar un café y un pastel por la mañana, pero pensamos que probaríamos el menú del almuerzo del domingo en el restaurante principal. ¡La clientela es, en general, bastante vieja! Encantador tener un pianista residente también. Algunos clásicos encantadores. El personal es eficiente (y tiene que ser con el número de personas involucradas sentadas a almorzar) y amable.Mucho para elegir del menú y tuvimos sopa y carne asada y un bistec encantador y algo del menú de 'fiambres' (que también vino con el lado de verduras). Porciones muy grandes. Todo muy bien preparado y presentado. Todo estaba caliente y eso incluía los platos. La tabla de quesos al final podría haber sido compartida entre dos personas, fue tan generoso. El budín de esponja también era enorme y con natillas caseras.Realmente no hay nada que criticar aquí. Tiene una calidad intemporal. Si no te gusta la carne, hay un plato de pescado o vegetariano. Algo para todos, creo.Todos lo disfrutamos enormemente.

We stayed at the Hydro Hotel recently and, having studied the Crystal Restaurant menu, decided to eat there rather than going out for dinner. We were very glad we did as it was the nicest food we have had in a hotel in a long time. The menu was not extensive but there was no difficulty finding suitable dishes to order. Each course was delicious and perfectly presented and we felt we could not have chosen better. The service was excellent too and by the end of our meal we were absolutely delighted we had decided to eat in!

Visité este encantador hotel ayer para un almuerzo familiar. Un montón de cómodas sillas y sofás para sentarse mientras toma algo antes del almuerzo. Fácil acceso para visitantes discapacitados desde el estacionamiento, y todo en un nivel dentro del restaurante. La mayoría de nosotros tuvimos el almuerzo de 3 platos, el rosbif era excelente. Uno de nuestro grupo era un diabético vegetariano, y preguntó si podía comer el asado, sin carne, ya que no estaba interesado en la opción vegetariana. El camarero fue a hablar con el chef, volvió y dijo que el chef le cocinaría algo diferente, lo cual hizo. Qué maravilloso servicio, muy buen personal en general, nada era demasiado problema. Definitivamente vendré aquí de nuevo.

A timeless restaurant located in the Hydro Hotel. 5 star service and cuisine. Highly recommended if you are staying in Eastbourne.

En nuestro grupo de cuatro, dos elegimos del menú del almuerzo diario y dos elegimos a la carta. Me decepcionó que mi ensalada de gambas y aguacate era sosa. Tenía ganas de mi bacalao y papas fritas (a la carta), este es un hotel de playa, pero cuando llegó sabía y se sentía como pescado congelado, ya que era insípido y glutinoso. Sin embargo, la masa estaba deliciosa. Las patatas fritas estaban bien preparadas pero no tenía sabor. Aquellos que eligieron el menú diario estaban muy contentos con sus comidas. Normalmente hubiera dado comentarios inmediatos, pero nuestros amigos estaban pagando la factura.

Llegamos el 30 de julio y nos registramos y nos llevaron a nuestra habitación, que teníamos vistas al mar y a Eastbourne, reservamos una cena en el restaurante de cristal. El excelente servicio de alojamiento y desayuno era bueno, luego cenamos el domingo por la noche en el bar. Vista a la bahía. Toda la fiesta fue un momento muy exitoso y agradable.Gracias por todo Sr. y Sra. C. T. Williams Otford Sevenoaks Kent

We live locally and often visit seafront hotels for tea. The Hydro is lovely. We sat in the gardens looking out over the sea. I had a wonderful, delicious, fresh, warm scone with jam, and tea. There was a cover to protect the food from the seagulls. Husband had a beer. The waiters were young and got everyone’s orders muddled up, which loses a point. Another point is lost to the tea, which was AWFUL. Cold, grey, not made with boiling water and it left a scum in the cup like that you get with coffee made with hot milk. Ugh. The point of going out for tea was rather lost. Beautiful place to sit though.

We have known the Hydro for about 30 years, not much has changed - good, that's why we go there. Sunday lunch is a return to days of white linen and silver service, and a general reminder of days past. Possibly not for the hungry, presentation comes before quantity - and in an age of carveries and obesity, jolly nice too.

am sorry to say that I am writing to you to bring to your attention the disappointing evening we had on Saturday.

So sad to write this as we have all loved going to lunch / dinner at the Hydro Hotel restaurant/ conservatory for years. We went for lunch on 27 June for my dad’s 86th birthday and although lunch was ok service was not great! I cannot believe our experience on 26 July my sandwich was served with moulding bread, we were unable to eat the chips as they were drenched in salt, we later found out that the 3 children’s meals had also been drenched in salt, we waited almost an hour to get 3 children’s ice creams this is appalling for a 4 star hotel! We waited ages for our table to be cleared during courses and even longer to get drinks and all of this is surprising considering the number of staff just hanging around by the bar area chatting! The staff working I would say at best were school children on work experience who didn’t know what they were doing and certainly not to the standard of a 4 star establishment! Definitely will not be going back any time soon!

Mi novia y yo salimos a tomar un café la mayoría de los miércoles, llevamos a un anciano, con problemas de movilidad esta vez. Decidimos sentarnos afuera, disfrutar del clima y las vistas al mar. Fui al mostrador, la chica al servicio dijo que teníamos que escoger una mesa y darle el número de la mesa, ella dijo que saldría conmigo y se encargaría de nuestro pedido. Se acercó a otra mesa y luego volvió a entrar. Decidí ir a buscarla, le di el número de la mesa, ella me dijo que tenías que pagar por adelantado si te sentabas afuera, por suerte, nuestro invitado mayor tenía dinero en efectivo, porque era lo suficientemente difícil para él salir allí en primer lugar. Visitamos dos veces, en junio y julio, nos sentamos en el conservatorio, varios empleados se reunieron, 2 jóvenes chiquillos en el mostrador, llamaron su atención, pero nadie vino a tomar nuestro pedido. Anteriormente, nos sentamos en el área del salón y alguien llegó bastante rápido para tomar nuestro pedido. No pude ver ningún letrero que indique que debe presentarse ante el cajero para hacer el pedido y el pedido, por lo que asumí que alguien habría terminado. Estas 2 ocasiones anteriores, no estaba ocupado. El cofe está bien, no es más caro que decir Costa, (¡en el que yo no entraría!), Pero el servicio es horrible, es un hotel antiguo y pintoresco, el salón es bastante oscuro, si tiene problemas de movilidad, está en una pendiente. pendiente, PERO si puede hacer eso, tiene hermosas vistas al mar.