Cross Keys in Harrogate

Fab pub - would highly recommend for friends, couples and families. Really good values, nicely decorated, exceptional service, good prices. Thanks for a great night.

Attractive pub and lots of good dogs, nice atmosphere.

Lovely old pub with original interior, friendly atmosphere and well kept Ossett ales.

We were visiting Knaresborough and I had read that this is a dog friendly pub with great ale. My wife and I approached and could hear great music. We had landed on Soul on Sunday, a monthly event with a great DJ. As big fans of Northern Soul we had a brilliant afternoon. The White Rat ale was on top form and we got chatting to some really friendly staff and other customers alike. We are already planning on returning when Soul on Sunday is on. Great traditional pub

Lovely meal and staff food spot on

Lovely pub. Quiet when we went in but livened up. Good soundtrack too that wasn't loud. We didn't have to shout to hear each other. Bonus. And the prices were also amazing. Half the price of London.

Amazing band, brilliant atmosphere and fantastic staff.

Amazing place. Extremely friendly staff 👌🏻

Great town centre pub in Knaresborough. Cracking pint of Yorkshire Blonde.

Top pub, enjoyed sitting outside with an ice cold pint

Very nice and traditional old Ossett pub . Good selection of ales and spacious with offset rooms. Outside seating and live music. Friendly staff and local friendly, tourists welcome with dogs

Popped in a few times and great beer selection and a proper pub with old bar, split rooms and good outside area. The only draw back is the heavy smell of bleach, it always smells far too strongly of bleach, don’t know why and it can’t be because someone’s just mopped the floor. If they sort out the consuming smell you’ve got a decent pub!

Lovely pub with great beer. I can recommend the Yorkshire Blonde.

Great staff are par for the course in Ossett Houses - you’ll also always get a well kept pint of one of their house ales - 5 on offer today. It’s always a good sign when you find the pub filling up with regulars in the afternoon. Monthly live music and Quiz night every Thursday should keep you entertained. Located just round the corner from the castle.

Sunday March 24th Called in for a drink a pint for my husband and half lager top for myself £6.75 Second round £6.75 Third drink £7.75 I asked why I had been over charged and was told by the young man behind the bar it was because I had lime cordial with my other drinks and lemonade with my last drink. When I told him I didn't have lime I had lemonade he as good as called me a liar. I tried to tell him I don't have my drink with lime cordial he again said I did have lime and as I protested he rudley told me to " tone it down." He wasn't willing to resolve the matter which I could see was becoming futile as he wasn't willing to except responsibility for was clearly his mistake and upheld his stance. This was clearly very poor customer service. I was really bewildered as to how this young man could not except that the matter was his error and apologise 😕

Sunday 24/03/2024 Went in for a drink between 4pm and 6pm. First two drinks £6.75 second two drinks £6.75 Third two drinks £7.75 !!! When I asked the young man behind the bar for an explanation he said it was because the first two rounds had lime cordial and the last drink had lemonade. I told the young man I didn't have lime cordial I only had a lemonade top. He inferred that I was lying. He even said I had asked for lime. I told him why would I ask for lime when I don't have it in my drink. He again inferred that I was lying, I did in fact point out to him that he actually hadn't served me previously. He told me to "tone it down" His attitude condescending, his customer service skills were none evident. There was clear evidence that it was a staff error and and all the young man had to do was apologise and rectify. Instead he blatantly lied and caused an issue, which in turn has caused a grievance and a very unhappy customer.

A very pleasant visit to the Cross Keys Sunday afternoon. An excellent choice of quality well kept ales at reasonable prices served by pleasant barstaff.Good choice of Salt craft beers available.

I have positively reviewed the Cross Keys a few times, we usually visit for the live Music but on this occasion I was with my brother as we had been working locally. During our visit a group of people came in and were loud and quite rude, they kept asking for Elvis music, their behavior became more and more loud and aggressive and they were really rude and unreasonable to the very patient and tolerant staff behind the bar. It all became too unpleasant and we decided to leave. I have since learned that the group were made to leave by a policeman and have been barred from the pub. The reason for my review today is to - A) Praise the professional way the staff behaved. And B) Ask readers to disregard the three 1* wholly inaccurate and obviously drunken, sour grapes reviews written on the 7th January, left by a group of people who have an axe to grind. Unfortunately because of the way TripAdvisor works, malicious reviews cannot be challenged.

Lovely pub. Great service and atmosphere but no Ossett Brewery Excelcius. My favourite.

We visit the cross keys everytime we visit knaresborough A lovely pub with a relaxed atmosphere that makes you feel at home The landlady and staff are super friendly and welcoming and the live music nights are definitely worth a night here

Great pub, great service, nice pint. What more could you ask for

Terrible, worst experience I've had. The pub stank of urine nearly choked when i walked in. They could of had a great night with us ,but they were rude, and horrible, we were the only customer in there,! Manager needs a new career she should never be behind a bar. Never again

What a terrible place. The smell hits you as you walk through the door, urine it made me choke. We were met with attitude by the staff, asked for a malibu was told we have white rum with a cold stare. We asked for music being the only ones in here. They out one song on and turn it off. The landlady needs a new career, clearly to young and inexperienced to be running a pub. She was rude and horrible. Will not be going back not that I'd be welcome because I challenged her behaviour and she said I'm pressing the panic button. I wasn't aggressive I just told her what I thought. Lol.

Quality freindly pub an amazing pint and a good atmosphere. Highly recommended

Avoid at all cost, staff the rudest people you can meet!! We went in as a good money spending group staff horrible even though we were only ones in there!! Never ever will we give them custom ever again!! The lady lady or whatever she is suppose to be is the most unprofessional women you could meet maybe that's why bar was empty!!

Superbly kept Ossett Silver King in this gregarious pub. I don't know if this place is what they used to call a knocking shop but a room full of seniors dancing to Motown sure looked like it

Place used to be great but really gone down hill. Walked in and the smell hits you. When asked what dark rum they has it was met with "what you can see". Asked if they had ginger beer and was answered with a statement that they have ginger ale. I said that i was asking about ginger beer and was answered with same with a cold stare and then I was accused of being rude. I advised that i was asking about Ginger beer and was told again I was rude. Clearly this young lady needs some customer service skills or there is a need for onother staff member if stress is felt with just one on duty. If asking a queation is rude times have cleary changed. Needless to say I vacated and will not be returning

Place used to be great but really gone down hill. Walked in and the smell hits you. When asked what dark rum they has it was met with "what you can see". Asked if they had ginger beer and was answered with a statement that they have ginger ale. I said that i was asking about ginger beer and was answered with same with a cold stare and then I was accused of being rude. I advised that i was asking about Ginger beer and was told again I was rude. Clearly this yiung lady needs some customer service skills or there is a need for onother staff member it stress is felt with just one on duty. If asking a queation is rude timea have cleary changed. Needless to say I vacated (after advising that opinions are like ars***holes as everyone has one) and will not be returning

Great pub but doesn't serve food

Didn't have food so can't comment. The beers are beautifully kept. Can't recommend enough if you like real ale

Traditional local. Friendly bar staff, helpful efficient service.

I love this place. Reminiscent of an old boozer, so may not appeal to those who enjoy a cafe culture for their beer. Don't be fooled, though. It's a spacious and airy place that I'm sure would be an excellent venue at night. Beer selection was good, with several good ale options on. Staff were great and friendly. Thoroughly enjoyed my visit.

Lovely traditional pub ..dog friendly too .

A regular when in Knaresborough.

Went in to wait for friends the bar staff very pleasant. Then went in at night for quiz very goodnight staff help full even rang for taxi for us. Would recommend them and will go back.

The pub inside is nice and old fashioned, great beer and staff are polite, the only thing I would say is the outside seating area is very dirty and not very nice ,which is made worse by the drains that stink and are clearly broken.

Great real ales drinkers pub. Ossett/Rat beers with guests. My tipple Siner King but most popular would seem to be Yorkshire Blonde. Lovely friendly staff and locals (including me). Not a food pub

Great pub. Lovely staff. It's my local whenever I'm home

Visiting Knaresborough for couple of days and called for couple of drinks. The Yorkshire Blonde was amazing, and partner had The Butterly. Ended up staying for couple more. Really great place to chill out. Loved it

Fab traditional pub but with a great range of good beers modern and traditional. Relaxed friendly atmosphere and dog friendly too

Best pub, great music and atmosphere

Visit here regularly when we stay at our caravan, but just wanted to mention the bar staff who were working yesterday (Sun 7th of May). It was very busy as there was an event on in the castle grounds, but the two bar staff on duty were very attentive and made sure everyone was served quickly and nobody was jumping the queue. Proper bar staff! As usual there was a good selection of beers and snacks, all reasonably priced. The only negative thing I can say is the smell of drains from the gents is very strong and stinks out the whole pub, but if the weather's decent you can sit outside!

Great pub, lots of Ossett Beer to choose from, really friendly bartender

A cracking little traditional pub where the landlord knows how to look after his beers. Good choices too 👌

Great pub with a lovely owner. Nice terrace outside, and plenty of space to sit inside. Some gigs in the weekend and also sometimes a pubquiz with a pint, great place to visit!

Very pleasant staff very helpful and polite wud visit again

With its smart and clean decor, consistently top class ales and excellent service, the Cross Keys is now our preferred starting point when meeting for a few pints in town. Overall, it’s probably the best pub in Knaresborough town centre and has been for a while.

Good pub, comfortable, nice beer offering.

Nice old style pub, great selection of real ales and top playlist.

Great pub great choice of beers and ciders friendly staff

A proper local drinkers pub, very well staffed, friendly and welcoming, and the best selection of Yorkshire beers.

Killer tunes and killer beers (one was 9.6% abv and it blew my little head off)

Ossett brewers white rat let's have another

We popped in last night for a drink and stayed all night. Lovely bar staff who made us feel very welcome during their quiz night and even offered free pie and peas. We didn't win but we won with our choice of pub, thank you 😊

Regrettably I have just had my last drink in this establishment.My Sunday lunch-time drink was interrupted by the showing, on the TV, of 'The game' ..I don't care whether it is the World Cup or the Coffee Cup I can not envisage ANY situation where I would remain with TV sport.No doubt the raised volume was for the 'benefit' .. or the 'annoyance' of all in the pub. Whether they wanted it or not. Shame! Because darned good beer!

Ossett Brewery pub with a range of their own ales.

Great beers nice friendly atmosphere and staff

Ossett beers served well, on a rainy day Our favourite bar in Knaresborough

Called for a few drinks one miserable Friday evening. It was pretty quiet but descent music playing. Lovely sociable barman and great beer . Would definitely recommend you try it out . Extremely reasonably priced drinks .

We had a fantastic family reunion here last night ... Ruby is an absolute professional... working hard at the bar and still providing individualised care ... thank you xx

Friendly staff, good pint, reasonable prices, nice little outside seating area, would definitely go back

Popped into the 'Keys' after an enforced lapse of about 4 years. A delightful young couple, Ruby and Ryan, greeted me warmly! Still a fantastic range of CAMRA favourites..especially one of my all-time favourites..BUTTERLEY from Riverhead brewery in Marsden. A delightful pub, with fabulous beers and in GREAT! hands. I shall return ..many times!

I was here Thursday 4th july 2022 very friendly pub and good beer .

Quality food and drink. Great atmos.

Lovely outdoor area! Nice mix of folk. Good beer

Good selection of beer's and wine's

Great selection of well kept ales from osset brewery. Pretty central In Knaresborough. Friendly locals up for chatting. 🍻 🚴

Nice pub with a good selection of Ossett beers at sensible prices Very good barman Enjoyable way to spend a Sunday evening with an old friend

Good beers . Good staff... Good times

Fab pub! Plenty of choice of real ales and Lilleys ciders. Very friendly staff. Especially from Ruby. Nothing seemed to much trouble. If you’re in Knaresborough make sure you visit this pub!

Ossett brewery pub high standard and dog friendly

Fantastic pub! The barmaid knows exactly how to serve a pint of real ale. Great customer service. Good atmosphere. All you can ask 👍

Fantastic pub! The barmaid knows exactly how to serve a pint of real ale. Great customer service. Good atmosphere. All you can ask 👍

Had a great time there - friendly staff and locals and the beer range and quality is epic

Great staff, great beer a great boozer!

Absolutely cracking little pub, great, well kept Ossett & Salt beers. Long may it continue.

Great cask beers,,lovely cozy pub friendly staff. Worth a visit

Fantastic cask ales,character pub.polite service

Decent pub, landlord and locals were alright. Stayed for a few! Would recommend if in area

What a fantastic place..Great landlord and staff and lovely warm fires. Dog friendly and so welcoming..we will be back 🐾❤🐾❤

Enjoyed the Ossett beers in here. The girl working behind the bar was very friendly and had good knowledge of the beer.

Great Ossett Brewery pub. Fantastic ales and a CAMRA discount.

A good pub getting better a busy afternoon ,with good atmosphere,good service and well looked after beer that's why it gets better.

A bit of a hostile barman n food ridiculously priced.Beer just ok

Came to watch the Euro final, service was fantastic, great selection of beers, landlord and bar staff made us all feel very welcome and having not eaten yet I was very grateful for the free platters of pork pies and sausage rolls they gave out for the game.

Great pub venue, Great ales and lagers. Good atmosphere. Good food served. Highly recommended, well worth a visit. Very friendly and welcoming staff.

New patio,same well looked after beer ,same good service,same covid awareness,the new young staff asked the right questions and were polite.

Just finished our evening off in the Cross Keys (Thursday 3rd of June ) there are a few things that make a great pub in my view : the quality of beer and the welcome.. James is a great guy and you're made to feel at home quickly...for me that's massive and something that's an imperative ingredient to reoccurring business.. keep up the good work 👍🏼💥

First class real ale pub. Two brilliant barmen who made us feel very welcome.

Very welcoming pub with quick table service!

Felt completely safe. People asked to wear masks moving around. Plus a cracking pint of Silver King. Great service.

We had fun the pub quiz was great definitely worth a visit

Silver king pint just wonderful...Nice atmosphere and pleasing staff

Traditional well maintained pub selling many real ales. Quiet as its slightly hidden. Osset brewery pub.

Good range of Ossett brewery beers. Covid policies in place. Friendly bar man

The temperature checks disappeared,the table service gone,what felt like a safe environment gone beer still good though.

Very nice little pub in a beautiful town. Great staff and great beer.

One of the best pubs in the area

Best pub in Knaresborough. James and his are team quality.

Brilliant pub amazing bar staff definitely worth going back to again always friendly couldnt wish for a better pub to visit