Creams Cafe Windsor in Windsor and Maidenhead

Came here Sunday evening with the family, definitely was pleasantly surprised. Aside from the dessert being absolutely delicious, the staff were so welcoming and helpful they really made the experience memorable. The new owner introduced himself to us and really made an effort to make us feel welcome and special, we’re really looking forward to making this a regular Sunday evening visit.

We came here for the first time today since it's been under new management and have had a great time. My daughter had an activity based birthday party in the town centre and we came to Creams for some sweet treats for all her friends to round up the celebrations. The waffles and crepes were huge and were freshly made on site. Apparently the warm Oreo cookie dough was the stand out menu item, a perfect compliment to a winter afternoon. Overall the service was friendly, the ambience was chilled and the restaurant was impeccably clean. Special kudos to the new owner, who made a special effort to ensure we had a great time and joined in with his staff to serenade the birthday girl. If you're in town, shopping, sightseeing, celebrating or dining out, I highly recommend visiting here.

Thank you for serving us Farah! Changing my order on the last minute without any fuss :)

Brilliant lovely lady served me and was so polite if your in windsor definitely stop off at creams for a quick dessert or drink

Lovely lady and banana strawberry waffle was delicious great service.Cameron was very polite and nice Wioletta is very kind and nice served me twice.

Service was very good and I felt very welcome Wioletta made the best milkshake ever and I'm coming back soon for another one 😊😊

Had a quick pit stop for masala chai and a crepe we really enjoyed it and great staff thank you !!!!

Amazing staff greeted me right at the store and directed me to the table I wanted to sit at. Amazingly delicious desserts served in good time and customer service was fab!

Came here for a drink with my disability group before a comedy night nearby. I downloaded the app and set up an account with a view to ordering to my table. However, the app did not list this branch, it only listed the other branches, so I was unable to order to table. While my group and I are all perfectly mobile (autism is our condition), other people we know are most certainly not, so they would not be able to get up and order. They need to fix the app to cater for people with mobility problems in this branch.

The worst crepes I’ve ever had. They were even only half cooked. The place was quite dirty

Ibrahim was really friendly and had great customer service made me feel very welcome.

so good and ibrahim was lovely and great customer service

Amazing service, helping me through heartbreak via one milkshake at a time <3 Much appreciated you rock <3 xxxxxxxxxxx

Fixing hearts one milkshake at a time 🩷🩷🩷🩷

Enjoyed Apple Crumble Icecream and Black Forest Icecream. Red velvet cake is nice. Staff are kind, fast.

The staff at this establishment was very rude. They gave my order completely wrong and when we sent it back guy the counter got very rude and obnoxious. Then other staff started to laugh at us. Definitely wouldn’t recommend anyone with a family to eat at this place. also found it very, unhygienic to say the least

After repeatedly telling them our order they continued to get it wrong and charge us well over the going rate for ice cream imagine what it would be like if I ordered a waffle

Service was quick and efficient 🫶 🫶 🫶 🫶 The workers treated us very kindly 🫶 🫶 🫶 🫶 The ice cream was brilliant 🫶 🫶 🫶 Loved it! ❤️❤️ (I had to do 100 characters minimum apparently)

Not being a huge ice cream fan, popped in with the Mrs and the staff were very helpful recommending things that may like. Ruby’s smile and bubbly personality was very refreshing to see.

Before I begin my review I want to give a huge thank you to the staff who served me. Ekene was the supervisor in charge and helped with my dairy intolerance order personally. Hannah was the worker on till who helped me find options for good deserts without dairy. I decided to go into Creams around 6pm on a Saturday while the shop was fairly busy. I am definitely going back. Thank you guyssss😊

My experience in this dessert place was atrocious. Very very bad customer service. All our orders was delayed, one didn’t even come in the end and one got messed up 3 times and the end result wasn’t what I ordered in the first place. One of my orders was a vanilla milk bubble tea which came out as just watered down milk with inedible tapioca. Second attempt was just a chocolate milk with chocolate bits. Third attempt we asked for a mango bubble tea which came out as a pink slushy with popping boba. Which btw didn’t taste nice. Finally after many inconveniences we got a refund for my delayed dessert after waiting for over 30mins.

I ordered two scoops of sorbet and said it needed to be dairy free. I received sorbet with ice cream on top. When I pointed this out, they offered me extra water. They didn't seem to understand that this was not ideal. If you have an allergy or intolerance, please, please be on your guard here.

We grabbed a quick birthday treat on a hot day. Reasonable for a scoop. Not sure why they are using black plastic cups which can’t be recycled. 1 for eco credentials. The staff were really polite and professional. Very noisy to sit in with the fridge noise and music.

Long wait times for both food and even to order. Don't be in a rush!

Brilliant customer service, especially Salman, made the whole family feel so welcome. 100% coming again.

Couple years ago I had very bad experience here and gave them 1 star review. But!!! Last two times I ve been here with family and friends and absolutely loved the service and our food. Keep up guys. Thanks. 😊🙏

I love geting the small og cone for 1.45 the medium is just a bit of a ripoff because it's 50p more but it's not that much bigger but I love the small it tastes like icecream truck ice cream yummy !!

🍧🍦🍨🥞🎂☕️🧋🤩🇬🇧🏰 A stone's throw from Windsor Castle and a must visit venue on a day trip to this beautiful historic town. Do yourself a favour Dessert lovers, just drop in for a sweet treat and welcoming hospitality at Creams Cafe Windsor! Enter and start eating! Your only challenge is what to choose from the extensive menu 😋 There's freshly prepared waffles 🧇 crepes, and cookie dough desserts piled high with rich chocolate sauce selections fudge cubes and much more. There's whipped cream, ice cream, and delicious coffees and drinks for the kids, too. Teenagers love this American retro joint crammed with authentic Italian gelato, and it's the perfect place to meet friends or celebrate birthdays. 🎂 Don't forget to check out the ice cream Sundaes they're awesome! Thanks for creating such sweet memories. I'll be back to try some more! ❤️

Ordered a thick milkshake which is already quite expensive but I’ve had experience in other shops that served really nice milkshakes. What I got was a watered down shake that tasted more like flavoured milk. For the price they charge they really should serve you what you ordered, a THICK milkshake. Not happy at all and I’m not sure if it’s how my milkshake turned out or how it normally is but I would not recommend if your looking for a shake to shake up your day.

Very rude staff. I went there with 7 friends to enjoy some delicious desserts. I ordered Brownie with Ice cream and a few other things. Unfortunately, I had a deeply disappointing experience here. Our server, Jamie, seemed disorganized and his actions unprofessional. I ordered a brownie with ice cream, but after a 30-minute wait, he first brought the brownie alone, then the ice cream much later. By the time it arrived, the brownie was cold. When I raised this issue, Jamie rudely removed the ice cream and threw it away. We had already paid in full. I also found his interactions with other asian customers worrisome. He told very rudely to someone to get out from their shop. It was rather abusive and he was discriminating based on the colour of our skin. This kind of service and a potentially hostile atmosphere makes me reluctant to ever return. Avoid avoid at any cost.

Just been to it, we were asked to take a seat. And when it was ready, the staff said its takeaway only. We asked but you never mentioned it, the staff just got very rude and asked us to leave & he forgot one of our orders too. Rude staff, don’t recommend.

Visited this place around 9:30 Saturday evening, placed order and the waiter while placing order asked us to sit at the table and wait for the order - which meant- we can eat in, order came in a take away pack, when asked for clarification the waiter started an argument that he was 100% clear that he told me & my daughter that it is was a take away when we paid, which is not true. After a while, he asked me to leave the shop and wait outside to collect an ice cram which my friend ordered as he is not happy with my attitude. Very rude behaviour by the staff member who served, he could have simply stated there was a misunderstanding and politely ask us to either eat in or offer some clarification. There is no need to ask me to leave the shop.

Was a nice after dinner treat Decent selection of ice cream and sorbet along with other sweet treats.

The kids loved their Bubblicious Sundaes.

Unfortunately, although the waffle ordered was sufficient, the time taken to make 2 hot chocolates was pathetic. How does a waffle come out before a few drinks? When asking about this, I was given rude service.

Decent creams spot, staff were lovely except one lady. I’m not sure if she’s a manager or regular staff but she was so rude and aggressive towards staff for no reason and it’s insane to do that but especially in front of customers! She needs to get a grip of herself asap (Blonde and Middle aged with glasses :/) Would return if she wasn’t working, her energy is pure nasty.

Love the crepes they do here even if the place and staff are horrible, Cant complain recomend just going in and leaving as soon as you got it

I had the cookie dough, and it was an amazing experience!

Die 3 Sterne gibt es nur(!) für das Essen. Der Service war leider nicht gut. Wir wurden nicht begrüßt, als wir reingingen. Es wurde eigentlich gar nichts kommuniziert. Wir haben uns dann einfach an einen Tisch gesetzt und die ausliegende Karte durchstöbert. Nachdem niemand kam, bin ich dann zur Theke, wo man eh bestellen musste. Wir haben 2 Cappuccino und 2 Waffeln bestellt. Es waren 3 Leute hinter der Theke und wir die einzigen Gäste. Trotzdem mussten wir fast 15 Minuten warten, bis wir die Cappuccino bekamen. Die Waffeln haben dann nochmal ein paar Minuten länger gedauert. Die Waffeln waren dann aber superlecker. Das Eis, welches als Topping dabei war ebenfalls. Preislich war es auch in Ordnung. Was nicht in Ordnung war, war die Toilette. Roch ziemlich und war dreckig. Da ist also noch Luft nach oben.

I have been to this shop no less than twenty times, and the waffles they make are just perfectly cooked and taste fantastic. However, there has always been an issue with water stains on the utensils, and the latest visit was even worse, as they were covered in dried chocolate. I understand that syrup sticking to the utensils can be challenging to clean, but have they considered any solutions? For example, soaking them in hot water? Nevertheless, no matter what, I will come again next time because the taste is excellent.

I've never seen so many staff achieve so little over such a long period of time. Three orders in our party, and they all arrived at our table individually, well after the previous person had finished their's. They forgot about the third one, and I had to chase it twice before we got it, three quarters of an hour after ordering it with barely an apology. Some effort at engaging in customer service might have been appreciated. When I paid, instead of being offered a receipt or a thank you, all I got was "Errr, that's it." The toilets stunk of dirty nappies which was stinking out the cafe. The puddings were pretty good, but not worth the frustration.

Staff helpful and polite. Biscoff ice cream the best I've tried and one scoop is huge! Big mugs of tea and beautifully presented raspberry and white chocolate cheesecake to die for. Thank you, we visited 3 times in 2 days

We had an hour to kill in Windsor and needed refreshment so popped into Creams. Or that was the plan. Our single serving of ice cream came reasonably promptly. The ice coffee came 10 minutes later. 20 minutes went by and we were still waiting for the dessert we ordered. I counted at least 7 members of staff behind the counter all standing around doing nothing except chatting. Another 5 minutes and we decided to chase up the chatty staff. They had no record of our order - unsurprising as the gormless staff didn't even seem aware of what day it was, and didn't give us a receipt. They said they would make our dessert fresh and send it over (by this time both ice cream and coffee were long gone). Another 5-10 minutes waiting and we were about to ask for a refund and leave when they finally brought it over. Didn't really have time to enjoy it as we were now late for our appointment, so had to eat it in a hurry. What a waste! I've never seen so many staff doing absolutely nothing while customers are waiting. Ridiculous! And the whole time we were sat next to the most revolting smelling toilets, which smelt like a really bad nappy. Terrible experience, terrible staff, terrible smell from the toilets. Won't return.

Waited for a couple of minutes to be served by a waiter standing in front of me with her whole cream having a group meet up.

I've never seen so many staff achieve so little over such a long period of time. Three orders in our party, and they all arrived at our table individually, well after the previous person had finished their's. They forgot about the third one, and I had to chase it twice before we got it, three quarters of an hour after ordering it, barely an apology. Some effort at engaging in customer service might have been appreciated. When I paid, instead of being offered a receipt or a thank you, all I got was "Errr, that's it." The toilets stunk of dirty nappies which was stinking out the cafe. The puddings were pretty good, but not worth the frustration.

Actually a really nice place to just catch your breath. The gelato is affordable and hits the spot in a sunny day. The atmosphere is just slightly cold.

terrible place, staff are so unkind and just stare at you with miserable faces and judge you and whisper to each other. They also messed up our order twice, very disappointed.

Awful. Waited to be seated for about five minutes whilst five staff took the order from the person in front of us. I asked if we just sit anywhere then? Met with a nod. Asked if there were menus? They were pointed at. I said “we’ll if you can’t be bothered then neither can I” and we left. Terribly run franchise, avoid. Rude and inattentive, clearly rely on tourist trade and the one time visit crowd. Even one-visit customers deserve manners and some form of service.

The staff were helpful and friendly to talk to. The food was so delicious. Would come back again and would recommend it to family and friends.

Terrible service. 10 people was behind the tills and bar and nobody knows what he is doing. We was waiting more than 30 min for our order and when I went to ask they said that they forgot about our order . Truly unprofessional. Creams is one of my family favourite ice cream and waffle shops but definitely not that in Windsor.Not recommend at all. Don’t waste your time .

Good selection but sorbet ice-cream had ice in it. Its over 4 pounds for 2 scoops

Amazing service and a special experience for me and my family. Jack,farah and especially kam were extremely helpful in making my daughters experience at creams awesome thank you so much

Nice staff here. Good place to treat yourself and your friends!

Delicious and with a great service

Hi i just want to let everyone know i went to this place and the staff is amazing but when i got my food i found a hair in my icecream i spoke to the manager and she started to be extremely rude saying that I should go somewhere else if their icecream isn’t good enough i was shocked to my core because I wasn’t rude about it in any way honestly don’t recommend this place

Yellow guacamole, raw waffle and sweaty cheesecake.

10/10 on service respectful workers and feel no rush,Execcelent desserts and was overall very good 100% recommened. .

This is local to us - so we use what I would say semi regularly. They have a great selection of ice cream - and the product they serve is actually quite good. It’s such a shame the place is a shambles - orders often wrong or go missing. Nobody working there seems older than 18 and they all stand around talking. The owner really needs to add some direction. Toilers always without fail are filthy as well.

I have never left a bad review for anything but this was beyond horrendous. Ordered on Deliveroo and an hour later was called to say they didn’t have what I had ordered. No apology, just very rude and blunt with no offer of a solution. when I asked for something else it was hard to even request it as the staff were just laughing down the phone, saying ‘she wants this’ and then giggling and eventually said ‘we will write that down’. An hour and 20 past and still saying ‘being prepared’ so I called again and got lied to saying that they were waiting for a driver. The driver was there the whole time and I could see this on the app. The order finally arrived very very late and it was wrong! Not the toppings we asked for, the crepe was almost raw and it was completely cold. Awful service.

I have visited this branch of creams on several occasions over the past months and i would like to say that the customer service in this restaurant is atrocious, when you enter the place, no one is at the door to greet you to your table, you have to find your own way to your table when you are supposed to be seated at a table by a staff member at the door, further the workers there look like they have no interest in being there and they do not bother to check up on the customers at all during any point of their stay. When the staff member brings you your food, they have a tendency to slam down your plate and say nothing and just walk off. it is just a horrible atmosphere going into this branch of creams and the workers clearly do not care for their customers and it is obvious to tell that their is a lack of management going on to pick up on the slack of the workers not doing their job properly. I would not recommend coming here at all as it just brings down the mood due to the horrible lack of customer service. not to mention with the prices you have to pay, decent customer services should be expected at the least.

Service 1/10 Cleanliness 2/10 Staff attitude 0/10 Quality 3/10 Arrived at shop around 8pm on Saturday no one welcomed but all 7 staff looked as people walked in then when you go to ordered no hi,hello,how are you nothing just a stare only thing you here from staff what table number card or cash that’s it when food arrives they just plonk it there not asking nothing. When you look around there was used dishes on other tables mess under all tables there was people walking in they had to move dishes to end of table there was enough staff behind bar instead of one of them going around cleaning they having mothers meeting also when they were dropping stuff on the floor they weren’t washing there hands before making food. Manager needs to get his/her finger out and sort staff out

Great food but bad service takes a long time , team needs more support. Could be great but really needs to improve!

Waiting for our order, somehow a cat enters the premises and instead of shooing it out, around 2/3 staff members stop what they are doing to take pictures of it! Unhygienic as cats could bring in all sorts, no attempt to let it out ever when we mentioned it to the staff and distracting for us as one of us was allergic to cats. Ruined our desert experience.

One star is too good. Would’ve given 0 if there was an option. I have visited twice now on a Saturday! No crepes and no waffles every time. You would have thought that they would order enough especially for the weekend as this is very disappointing. I ordered a Rudolph hotchocolate, carrot cake with a side of vanilla ice cream & berry slice. The berry slice was a lot smaller than last time and the wafer was missing. Then a waiter come to the table and gave us two cups of some Christmas sundae. I told her we’d only ordered one and she said we could have them on the house. I then realised we had been given the wrong item so I told her. My partner at this rate had already started eating one of them. She took these to the counter where her colleague told her she went to the wrong table so she took them to the correct table even though it had already been eaten by someone else. I felt sick to my stomach seeing this. It’s food contamination and you would have thought that they would redo this as this is the right thing & hygienist thing to do after people are paying for a service. My carrot cake took forever to arrive and when it did it was smothered in white chocolate which was disappointing as no one asked if I wanted sauce on top so I didn’t end up eating this as this made the cake soggy. The Rudolph hot chocolate finally arrived and it was basically watered down with cream and chocolate sauce on top. Basically a very disappointing situation and will not be returning again. Also I would recommend as someone who has worked in hospitality for over ten years that you may want to re-train your staff members as clearly it needed. This used to be one of my favourite places to come to and it’s a shame it’s gone down hill!

Great service and deserts, tables could be cleaned more often

Staff were like headless chickens..after waiting 40 mins for 2 hot chocolates and 1 ice-cream cup..we went to find out we're our order was,to be told they didn't have our receipt.

My partner came in to order, stood by the counter for 15 minutes and no one bothered to serve him despite all the staff looking over at him and it not being busy..

Unhygienic, filthy tables. Staff extremly unprofessional.

This was our first ever trip to Creams and we were impressed. There was so much to choose from on the menu, I think it took us longer to make a decision on what we wanted than it did for us to actually eat it! We will definitely be returning to a branch that’s for sure.

Great service from the hosts. Emily was extremely helpful and accommodating. Food ordered and made quickly with no issues or hassles. Would recommend to friends and family

A little late night treat for me. Worth every calorie, feather light crepe. Staff polite and helpful. Looking forward to next time!

Delicious milkshakes! Generous portions! Best ever! Delightful and happy staff. Would go every day, if I lived here!

Lovely. Kids just loved it. We ordered two types of gelato. Strawberry and Oreo ones and both are amazing. We also ordered the Waffles with Amalfi Lemon gelato with coconut shavings. This is our first time ordering this and should say we were blown away with the quality and taste. Just delicious!!

Delicious shakes and great coffee ❤️

Terrible coffee, quite overpriced, and awful service. The waiting for the toilet is about as long as the one for the service.

Très bonne glace mais service particulièrement long !

Very nice, hot crepes and ice creams

Delicious desserts. Lot of ice cream options to choose from. Waffles were yummy and service was food. Spacious seating arrangement located in prime location at Windsor.

Service was amazing! My group were served by Alice and she put together our order immaculately.

We've been coming here since it opened several years ago. Sadly I don't think anyone has done any maintenance in here since then and it all looks a bit battered and sad. The soft play, such a hit with our young son back in the...

A last minute dash to Creams before they closed, great service and yummy deserts! Getting to be a habit!!

QR code, groan ☹️, dirty table that was never cleared, 🤬 had to ask for a menu. The only person remotely interested in welcoming me was the girl taking my money, and I would hardly call it welcoming. Waffle and ice cream was longer arriving at the table than it should have been. Tasted good which is why I have reviewed a 3 star, -2 for the service. 🙈 Maybe it was Sunday service?

Absolutely awful service. 6 staff wondering around doing nothing. Took 20mins from payment to takeaway 5 ice creams. Every order wrong. We asked for tubs we got cones. Wrong flavours too. My son had finished his ice cream the time we received the last ice...

One word - delicious!! We ordered couple of signature dishes, and they were superb, very nicely prepared, fresh cut fruits, enough chocolate and meal-size. One dish fills one tummy if you aren't very hungry :-) Though we had to wait a little longer this time, and they upfront told when they brought it on the table - appreciated. Only improvement - they don't clean the tables with wipes when a customer leaves, instead just remove plates - bit less hygienic, thus going for 4 stars. But food-wise: very nice, as always.

Card only! pushing the Agenda! boycott! CASH is still legal tender!

Came in to creams and fancyed and a cake only to be told you don't have any how can a dessert shop not have cake.

We visited Creams last night as a special Friday treat for the children. Unfortunately it was a big mistake and we should have gone elsewhere. They literally got every bit of order wrong. They delivered the wrong ice cream, forgot about part of our order,...

Awful customer service, got there at 9:55pm in the evening for some desert, the manager said its take away only. There were people sitting on tables having their deserts but we weren't given a table. I asked the manager that the closing time is 11pm why can we not dine in the response was I don't want to get home at 2am. This was the service by the manager Sayed. While we were there 2 cancelled 2 uber eats order because the reason was we are too busy. Just didn't want to do the job. Awful service won't be returning.

I rarely post these but...Toilet area was filthy, front counters messy, milkshakes like water. From first order arriving, another 25 minutes for all orders to come out, one at a time. Almost an hour from ordering for the complete order to arrive. Straws were open and hand delivered.. REALLY!!

The service was pathetic so many staff working but way too busy chatting amongst themselves to pay attention to customers. Many items on the menu was unavailable on the day. For the price you pay there you would think you will get something better but...

it is disgustingly miserable, it does not bring order in time, the staff lacks common sense and miserable, the great lack of professionalism!

came here a while ago and it was absolutely lovely! the food was delicious and i was served by a young looking girl called charlotte who was so kinda and considering!!! would recommend if you are in the mood for a sweet treat or with kids ☺️☺️☺️

When there are so many better dessert places around, I won’t choose this one again, rood across the door, two very young people deciding if you can come in or not, when clearly there is plenty of empty tables, lots of ice cream flavours out...

Thank you waitress Genevieve for this recommendation! My special take out treat after a very long day at work! It was AMAZING I will be back!

My end of a very hard day at work treat, thank you waitress Genevieve for the recommendation, it was fantastic!

Service déplorable Toilettes immondes! Les glaces bonnes commande très longue pas servie en même temps on était 5

Absolutely loved my food and everything about this place! The staff were so lovely and a good vibe came off of my entire experience. Will be coming back again VERY soon! <3

They handed me the box upside down and I payed extra for this. Very disappointed. I won’t be going there again.

It’s was awful, I cannot believe it! There were teenagers running in and out of the shop and the last 3 meals took about 1:30 minutes to get there and by then the table behind us had got their food and they came after us!...

If you love waiting this is the place for you! Me and my partner decided to have something sweet in one wonderful and sunny day. And we came across Creams, which looked delicious! After 10min of wait to be seated, we choose to have take away ( I mean there were only 3 tables with people and everything else was empty so 10 min to wait someone to just show you a table in my opinion is little slow even to my standards). So, we went to the counter and ordered our hot chocolates, payed and as normal people went to one side to wait for the order to be prepared. After around 10min a staff asked for what we are waiting for (that was WoW, what do you think I am doing, enjoying the interior??), then a few minutes later another staff member asked us and we even showed them the receipt ( at that point I was not sure we are going to be given anything at all). And after some more waiting we have finally received our two hot chocolates, which mind me, were delicious!!! Overall, the items are perrrrfect and what you expect, but unfortunately the disorganization is the cherry on the top.