Creams Cafe in Tunbridge Wells

The ice cream is lovely. Their ability to put together a basic order is shocking. 3 times we have ordered from here each time the order has been wrong. When you call to explain you are told they wont send out a new order unless you re-order and pay for it on deliveroo or come to the shop to get it for free. Shocking service. Last time I'll be ordering here i think 3 chances are enough.

Really great place and good service. Should be full all the time! I had a lovely Banoffi crepe with a latte. Will definitely go again.

Great food and great service! Regular customer.

Always friendly and a great range of ice cream!

Very pricey but nice and quick service

nice place and very friendly staff ,

The food arrived shortly, but tasted like a box mix. Do not recommend

We were with friends celebrating the end of Primary school for our children. I liked the portion sizes and variety available for a vegan . The staff were attentive although it was quiet it seemed a while to get their attention to come with the bill. Yet liked the relaxed manner .

Always loved Creams coffee and desserts. Ramsha who served us was very attentive and polite.

Superb service. Very happy group of kids.

Nice place & friendly staff.. we just have ice cream and it was yummy

Great service and nice place to sit and have a dessert. Food is amazing! I had the birthday cake shake and a blackforest popover, and my friend choosing the mango bubble tea and the rocher sundae. I think it’s very pricey for what it is (7.50 for the shake!!!) but it’s still delicious and I will certainly come again.

Not my cup of tea atmosphere wise and the prices are high. The ice cream is okay, very sickly

It was very amazingly good and sweet. The service was very kind

Imran was amazing. What we wanted was not on the menu but he made it for us.

Popped in, very nice food, good coffee , amazing friendly staff

The ice-cream is amazing it's smooth and tastes amazing I think that they should add more floavlurs of icecream

Crispy Ice cream curls were amazing

Had a delicious cookie dough dessert and a bubble tea with my daughter. Service was really friendly and super quick!

they were so kind and food brill as always. love creams 4eva

Very cheerful and helpful staff at the Tunbridge Wells branch. Can you have too many flavour choices, I'm not sure, but I can say that the coffee and pistachio is amazing.

Brilliant, I love the dark/sparkly decor and the fact it was free!

Me and my boyfriend visited late Wednesday night around (9:30) and both of us both made a comment on how lovely the girl serving us was. So friendly and polite considering we had come in quite late. She did everything with a smile on her face and made a real personal effort with everyone she served. This was the first time we had visited this particular creams and will be back due to the excellent service received.

I m mast said very disappointed on way the du dessert there..I was served pancakes Wich was so bad made it and quality of the was discasting…nothing personally bad stuff don’t whave idea wat they doing and price was more ridiculous..Shame creams

Great place to hang out with your mates and amazing services

Visited on Saturday afternoon. Was wondering why it wasn't overly busy when we arrived. Probably have established why. Before we entered there was a man smoking a cigarette beside us, smoke was blown right beside us, we went to enter Creams and he walked in ahead of us. I thought he was a customer, he worked there. No allowing "Customers" in first, he did. No evidence of immediate handwashing after he went behind the food counter either. I asked my wife if she wanted to leave, but the consensus was if he was scouping gelatio he's not actually touching it. Placed our order, waiter was very confusing, to the degree my step-son ended up just ordering a Coke. Visited the loo, although the mirrors were very brilliant, the unisex toilet had all yellow staining around the seat. I went to pay, it was £56!! We were in a hurry as our car parking ticket was going to expire, so my wife checked the bill on our way home, it was wrong!! We had been charged for something we didn't have... Unfortunately we will not be returning... 1. Questionable staff hand hygiene 🤔 2. Confusing person taking our order 😕 3. Dirty Toilets 🚻 4. Expensive 😲 5. Overcharged 🙄

Took my daughter for a Sunday treat. Great service, delicious desserts and magnificent milkshakes.

Very good service. Highly recommend

Friendly service fantastic food

Just had birthday treat for a 7 year old and her friends here. They couldn’t have done more for us - so friendly, efficient and helpful. Even opened early to accommodate us! The girls loved the waffles and amazing sundaes. Perfect. Thank you.

Arrived at approximately 12.30 on Mother's day with my wife and two children. Around 6 other diners present. Overheard someone tell the waiter not to worry about the milkshake that had not arrived. Clearly the waiter has forgotten to put the order for it through. We then ordered three items and had the same problem, with two dishes arriving for my son and I but not my wife. We thought it was just coming but no, he'd forgotten that too but didn't tell us at the time. My wife planned to share some of hers with our 18 month old but having watched my son and I with ours she was now upset and lost interest. Had to take her outside whilst my wife ate hers as fast as possible on her own. Only after pressing the issue he said he'd removed the service charge, which is an entirely optional charge anyway and something we wouldn't have paid regardless. Not good enough when there's hardly anyone else in the restaurant.

David has givrn us best service and Great dessert experience with Black Forest Hot Pocket and Milk chocolate cookie dough. I am not a dessert person but still couldn't resist finishing off the last bit on my plate .We will definitely come again.

Took 30 minutes for them to come over and take our order. The desert was medioka. Weord atmosphere inside

Love it here. Decor is fab. And always come away stuff and full of sweety goodness. Mmmmm

Despite the restaurant being very quiet when I visited, we could not sit where we wanted because none of the tables had been cleared. The seats in the booths are torn and dirty. The toilets were filthy, with poo up the wall, which put me off my food and made me wonder how clean the kitchen is.

Portions were huge! I couldn’t finish my whole crêpe and i can eat a lot. They were not stingy with the sauce or toppings got plenty and the free ice cream on the side was lots. Friend got the cookie dough and it was delicious. Milkshakes were very thicky and yummy and a very large portion. Staff were very friendly and the atmosphere was lovely felt like a really friendly place

A great place to visit. Everything we ate was fresh and delicious. The staff was friendly and attentive. Highly recommended.

Very very lovely place to be in and very good food!! Definitely recommend!!

I tried Mango bubble for the first time and it's damn tasty. Everyone should try this new item atleast once

Lovely food and amazing service especially from dolly will definitely be coming again!

Horrendous place. If you have any teenage children, starting to get their freedom and venturing out with their friends with respectable parents who have been brought up to clear their own mess, whom may accidentally break a milkshake glass..and get stereotypically blamed for doing it on purpose and charged a fiver for said accident when already spending a good amount on a bill then avoid at all costs.

Service was fast and friendly. Portion sizes were more than enough. One of the best bubblegum ice creams I have had in a long time and they also made a really good coffee

Really slow service. Less than 5 people in there 20 min for 2 scoops of ice cream.

absolutely amazing service. all the waiters were kind and were very fast at taking our order. food was delish 10/10 would recommend.

Let me tell you the horrible experience at this place so half of the stuff wasn’t on the menu it took forever for the waiters to come over and take our order and then my mum‘s order wasn’t put through so then that took another long time to get that ready and then by the end, my dad told them to take the service charge off

We waited for a long time for our orders. The chocolate ice cream tasted really strange. We wanted to take home a Belgium chocolate cheesecake, but when we got home, we realized they had given us Chocolate fudge cake instead. It has better taste if you buy a cake from Tesco.

Its nice cafe to have breakfast and brunch

Very nice food but it is a bit expensive

Couldn’t recommend enough, extremely Amazing milkshake I have ever had. 🫶🏻♥️😍 Very welcoming staff and polite environment as well.

Dreadful. Staff don’t care and the product is embarrassingly bad. How this place stays open and actually earns money I will never know (I could probably have a guess though)

Not that great. Ordered ferrero waffles, only 2 ferrero chocolates and hardly any chocolate sauce. Even the smallest size of ferrero comes in a pack of three.

Second visit in 2 months, firstly with friends then my Daughter, both times was fantastic, very welcoming, very tasty desserts at decent prices.

Creams is so amazing the customer service is out of this world all of the staff are friendly and kind and they give you the most amazing time ever and I am a regular because the waffles and crepes are out of this world and I will always love going to Creams

Absolutely awful experience, got put in the corner and ignored. At the end went round the other side of the bar to pay and then got accused of not paying having to tell the woman I paid to tell her colleague who did not believe us. Not the kind of behaviour you expect when taking the kids out for a treat definitely would not recommend

Every time you order via. Uber Eats there is always a problem. We’ve ordered on three separate occasions and each time they’ve cancelled and wasted our time. I recommend that they remove themselves from Uber Eats as they seem to never be able to keep up with demand.

Visited with a group for a friends birthday. Lovely food and service, Jack was particularly kind and patient. Very accessible for people with learning disabilities

Absolutely LOVE, couldn’t recommend anywhere better to get your milkshakes, hot/cold drinks and delicious desserts :) I went this past Thursday, I think it was.. Was greeted immediately by the staff in there. The male that took my order (didn’t get his name) extremely polite, kind and friendly. Made conversations and recommendations while I waited for my order. I didn’t have to wait long at all, as always the order was perfect and AMAZING! Couldn’t recommend enough, extremely polite and welcoming

We were a party of 6 children and 4 adults and Jack and Marino served us beautifully. They were attentive and very professional. Thanks so much to you both.

Loved it here!! Customer service was amazing and our desserts were very tasty. Would definitely recommend if you have a sweet tooth!

amazing staff and delicious food

Just been at Creams Tunbridge Wells… I been told to wait 30-40min for take away ice cream ( 3 scoops ) … seriously guys? Never back there…

Good food but a male member of staff at least double my age who worked there was overly friendly in my opinion asking lots of unnecessary questions making me feel slightly uncomfortable

Not like any other creams ive been to. Tunbridge wells really lack the customer service and the quality of other creams. Crepes swimming in sauce that they turn to soggy mush.. its ment to be drizzled over but I guess they were trying to cover up the lack of filling they'd scrimped on. Definitely won't go to this one again... suggest others walk a few shops down to a cafe called Poppins... friendlier staff and much better crepes

Having eaten a mediocre main course in a nearby restaurant we chose to walk here for dessert and were pleased we did. It was very quiet in the restaurant when we arrived although there was a queue for the takeaway ice cream. We were promptly shown to a table and weren't quite ready when they initially came to take our order due to the amazing range of options. The service was very good and it was interesting to be able to see our order being carefully prepared. The strawberry and banana waffle was light, fluffy and absolutely delicious. Highly recommended. Whilst we were there the restaurant gradually grew busier and the staff were industrious throughout but still had time to check on us and thank as for our custom as we left.

First time here. Katie our server was absolutely amazing. So lovely to talk to and gave excellent recommendations. She is a great asset to Creams.

TWO TINY SCOPS OF ICE CREAM FOR 3.95 TAKE OUT.... I THOUGHT THIS STUFF HAS GOT TO BE AMAZING. I WAS WRONG. IT WAS JUST BASIC ICE CREAM. I'VE BEEN ROBBED CALL THE POLICE.

terrible ice cream, very slow staff, seats are ripped, place also had a bad smell...

Came to creams with my Daughter whilst staying this way. She loved her ice cream. Ayman was a great server. Will visit again before we go home.

Take a look at the photo and tell me you don't want to visit Creams in Tunbridge Wells!?

Ice cream heaven. My is Lemon sorbet

Staff couldn't understand basic English. New menu is confusing and prices are 50% more than what they used to be. Also messed up our order.

Literally obsessed with the cookie dough

Don't bother! Absolute rip off. Ordered cookie dough and nachos. £18 for 3 little biscuits drizzled in a bit of chocolate and a handful of nachos that were worth 99p from the pound shop. May as well throw your money down the drain.

great creams!!!!I stopped for a little snack before the coldplace concert at trinity theartre.I went in and the super freak shakes especially the frozen one are just so so naturally born to be nice so much flavour all in it.They have a wide selection of desserts and when you look at the menu honestly the pictures make you have a desire for it and like it just makes you feel so so hungry even when you are full and youre appetite has held the absoloute elite maximum and its full to the brim.The decor of this restauraunt looks really cool as well lighting amazing and atmospheric,walls and floors so shimmery and shiny and the two glitterballs make a huge addition to the restauraunt.The waitress was also genuinley polite and kind and great venue to host big parties in!!!

A place is always enjoyable if it has nice people making it feel that way. Thumbs up for these great people that work here. I met Moneeb and Kerry who treated and served me like I was family. I know where to come when I visit UK next time.

Kerry was an amazing host she didn’t stop smiling brilliant customer service would definitely recommend.

Really nice decor, good selection of hot and cold desert items.

Brilliant restaurant. The staff are super friendly and the desserts are brilliant. Top quality would recommend every time.

Excellent place, brilliant waffles and coffee. The staff is excellent as well. Overall very good experience.

Great selection and flavours and our waitress was lovely, super helpful and patient.

Excellent service,clean and very tidy.

Poor service, cutterly was dirty, and took 50 minutes to order and for food to come, and the milkshake didnt taste like they have any flavour, so dissapointed

Took my son and his friend for a treat, delicious yummy sundaes with excellent friendly service from start to finish. Would definately visit again

Took the kids here for a treat and they were not disappointed!!!! Service was excellent from start to finish - Kerry was fantastic. Food was delicious: between us we had crepes, waffles and a sundae - all very generous portions and extremely good value for money. Can’t wait to go again!

The best Sunday I have had in the uk!

A very nice lady served us today and I had the most best waffle in my life I wanted to give the lady 5 stars because she was very nice. From Poppy age 9

Walked towards Creams and the Sweet tooth kicked in. Waited for 5 minutes only to hear staff rudely tell a customer that they couldn't be shown to a seat as he was too busy and would be with them when he's done. The place wasn't buzzing by any means.It's easy to do a bad job and takes effort to go the extra mile. We all have bad days but don't pass it on to the customer, just remove yourself from the situation.Needless to say we weren't going to spend our money here and gave it to a business that deserved it.

Fantastic menu really friendly staff will definitely come back when visiting again.

Especially Mondays and Tuesdays the female server was absolutely 💯 brilliant

My 4 and 6 year old boys love it. To be honest so do I. We try and go every Friday. Great family outing !!

Amazing service from this establishment. The chicken waffles superb only gripe not enough chicken. It tasted sooo good. Can't remember what my sundae was called but it was the best thing ive had from creams ever lol

Greats service. Thank you everyone

A great local.. fantastic choices to eat in or take away.

Lovely staff member who interacted with my nephew really well. It really made his day. Thanks so much!

Tried to force mask purchase to enter shop and put a payment in when no one was in there with a mask on - trying to capitalise on covid disgusting behaviour

Delicious deserts even though the soft play area is gone.

Really polite staff and fun food. Updated: Did 4 stars before as felt perhaps a little too pricey, but have visited again (May) and the server was lovely and helpful and the food fresh and tasty.

Lovely food and lovely service. Definitely would come again!

Popped in for takeaway waffles and was not disappointed at all! We ordered the waffles royale and the banana-scoff. Both waffles were large and covered in toppings. Ice cream was served separately and included one scoop of vanilla (soft serve?) and one scoop of whatever flavour came with it. We were not expecting the vanilla so that was quite a welcome surprise! The two waffles came to £15 which isn’t cheap but certainly worth it with all the toppings and ice cream etc. We will be back NB our photos don’t show the ice cream as we were too greedy and had to eat them whilst hot!

If u want a place that is sugar heaven. U came to the right place they have soooo many wonderful options including vegan options also. I always go for the Strawberry milkshake with chocolate cookie dough and it goes down a treat. I cant complain what so ever. The staff are always polite and extremely helpful it's the best dessert place in town.