Cranage Hall in Cheshire East

Rooms are nice and housekeeping keep them lovely and clean, beyond the main entrance the hotel is a bit run down in places. The leisure facilities are a nice bonus. The restaurant has nice staff but the drinks prices are ridiculously expensive, a large Malbec is £15 here but you can buy the same for £9 in the pub half a mile away. The food is quite nice but pricey.

My go-to hotel in the area. Comfortable, spacious, good parking, good wifi, cheerful helpful staff. The food's Ok. The classy feel is not reflected in the beverages dept. If I remember, I bring my own beer (very dull selection in the bar). and wine (they want £29 for a very mediocre £7 Brakes Bros tempranillo)

This place is a must for all events gym a pool and plenty parking on site and the staff are awesome can't say much more come and sèe doe yourself no words can describe

We stayed over for my friends birthday. It was booked quite last minute but the hotel were very friendly and accommodating. The toiletries in the bathroom were lovely, room was super clean. Beds were so comfy and the room was large. The hotel was really quiet, no noise disturbance. Plenty of parking, beautiful grounds. Customer service was lovely and spa facilities were nice. And the breakfast was delicious! The reason for 4 stars rather than 5 is that the hotel is quite traditional in style and the bathroom could do with modernising - however for the price in this location, and considering everything else, I'll be returning!

The rooms were freezing. I had black hair on my duvet and I don’t have black hair, there was no heating in the bathroom and lights weren’t working, and there was brown dirt in the corners of the bathroom floor. The shower was Luke warm and there was not ventilation. Reception was not interested in gaining any feedback and was almost dismissive. We had a group dinner and we actually had blankets handed out the room we had been allocated was so cold. The food was just reheated. All in all a great shame. Not one of De Veres best hotels, and probably one of the worst I have stayed in.

Very poor bar/ brasserie meal. The Restaurant was empty. The waitresses that welcomed us in were lovely. Initially we were ushered towards a corporate buffet (not the best) and advised to “get in first before the others arrive”. This was not what we had booked. The Manageress didn’t seem to know of a bar menu which I had referenced online the day before. We were then shown into the brasserie. Initially we were both made to feel awkward and a nuisance. The steak sandwich was inedible as it was so tough. I had scampi which was soggy and barely warm. We weren’t charged for the meal needless to say.

A very busy evening with 2 parallel events. Women of the UK and our Christmas Party. The other event took over the venue, with photographers and lounge roped off. This was a last minute booking and Amy was fantastic in arranging it all in a professional and timely manner. Thank you. The service was impeccable but the biggest let down was the Main course, what can go wrong with a traditional Turkey dinner! Anaemic roast potatoes, Turkey Roll with bullet hard stuffing, which I had to send back to the kitchen.

I cannot recommend this hotel highly enough. The staff are superb& cannot do enough for you! The food is amazing. Buffet style breakfast with everything you can imagine available. Beautiful buffet style lunch with lots of choice & off the menu dinner. I was celebrating a birthday on my last visit & although I was working it turned out to be a brilliant day. The staff really made a huge effort with a Prosecco gift a card signed by all the staff & a birthday cake to finish off a beautiful meal. They really did make it special. I having been coming to Cranage for over 12 months & have only positive comments to make about the hotel.

Stayed at de vere cranage for our wedding anniversary, to start with we had to walk through a wedding reception to get to our room ( which we had to walk through several times to leave the hotel ) , The room was unclean (not be hoovered ) very very sparse ( no pictures on walls ) it had a double bed , TV , side unit for kettle etc and a chair , the ceiling in the bathroom the paint was peeling a hole in the wall , dead flies , broken lamp and the extraction fan made a squeaky noise constantly, I have contacted Booking.com but haven’t received an answer Total let down as from the outside the building is beautiful

A Wednesday in July, but very few diners and no atmosphere. Adequate food, but really pub grub at restaurant prices. But the staff, oh the staff! They all flunked the training course. “There you go.” Sorry about the delay” “what drinks can I getcha?” Nice people, but hopeless. Our second course arrived one and a half hours after sitting down.

The only reason I gave a 4 is that the Hotel is really concentrating on conference Centre needs and as such expect large groups who attend training courses or presentations etc. If this does not bother you, which I was aware of before I booked and did not bother me then this is a brilliant place. Ok the rooms are off to the side and not at the elegant building and there is quite a walk (all inside along corridors). But I needed the walk to let the food settle from the excellent restaurant, Sunday Buffet Dinner was amazing. Breakfast was good, not the amazing of years ago at DeVere Hotels but still very good. So far not a great review but I wanted a comfortable clean room and service. This is where they excelled themselves. The staff are all so friendly and accommodating, nothing was a problem. Bearing in mind all the issues of Covid and the affect on the Leisure industry and more importantly the affect on staff the staff at Cranage were excellent. Then the room, a superior double, I was a bit cynical when I booked, how wrong I was. A massive and comfortable bed, loads of room and the shower was brilliant, spacious and good pressure. The room alone was worth the money but add the breakfast and the service in on the price this is a winner. I was looking at using a Premier Inn but couldn’t find anything as cheap as this and this included breakfast and service.

Run down with grubby dingy old fashioned rooms. The food was terrible( sent a burger back it was so bad!) and very expensive! Breakfast was shambolic and cold. The staff were friendly but not well organised. Location is good but I’d look elsewhere if you want something more than a 70’s style training centre.

I was looking forward to a nice meal that I hadn’t had to cook myself. I have never had a meal so bad I refused to pay for it and I’m not that young! COVID was used as the excuse but if you have an open restaurant you should serve edible food regardless. Serving and reception staff were great but it make up for going hungry as there are no other food options without driving.

3 night break. Lovely place, good food, enjoyed the spa area and the massages,all staff very friendly and efficient. Nothing too much trouble. Room very spacious and comfy bed. Would definitely return!

Well done to Cranage Hall. Our family day was marred by the C. Virus but dispite that it went off great. Food was lovely, room was very nice, staff were all very attentive. It was a lovely day. Thanks.

Stayed here for a relaxing escape from the lousy weather last week and have to say was an absolute delight. From the moment we arrived staff were welcoming and friendly. I have stayed here before on a conference and was hoping it was still as nice and pleased to say it was. Beautiful contemporary surroundings, plush sofas and welcoming fires in the public areas. Lovely jacuzzi and steam room and at last a decent sized hotel pool. The restaurant was spacious and the food delicious and hot with lots of choice. The complimentary wine tasting with "Charlie", prior to our meal was an added bonus. Although not the largest room I've ever stayed in, it had everything I needed for an overnight stay and the beds were incredibly comfy and I slept like a dream despite the battering rain outside. Will definitely be returning in the near future as it really is a gem. Thank you to everyone for a lovely break.

I came here for a university work shop. The grounds of the hotel are lovely. Check in was really efficient and I was directed to the conference room which I found easily. Pastries and tea and coffee was available throughout the day. Lunch was a buffet with plenty of choice. The evening meal was ok the beef brisket was a bit dry. The wine is shockingly bad considering they charge £9 a glass. Breakfast in the morning was really nice. The room was clean and spacious good pressure in the shower had everything I needed. The gym is nice however the pool area isn’t the best. The jacuzzi water looked a bit dirty if honest. There is a sauna and a steam room

I would definitely recommend Cranage Hall. The staff are welcoming and the organisation on the day is excellent. Support from the conference staff is exceptional and nothing is too much for them, especially Tony, who is an absolute credit to your organisation.

I can not recommend Cranage Hall enough. From the minute I rang the reception to enquire about organising a special request of Afternoon Tea for my parents as a gift the staff we so helpful. Rachel the events manage rang me straight back and had remembered that my husband and I had got married at the Hall in 2013, she also remembered my parents (who the surprise was for). Even though they do not offer Afternoon Tea, Rachel worked hard to create the perfect Afternoon Tea for my parents (who actually met at the hall when it used to be a training college for Nurses). This venue has a very special place in our hearts and it was important to our family that we could provide something above and beyond to our parents. Rachel did exactly that, she went above and beyond, working with the chef who created exquisite sandwiches and cakes, taking into account my parents dietary needs and providing the most tasty of treats. All the staff who ensured they were never left with an empty tea cup/the special note and card when they arrived, the fire lit and area set out especially for them meant that they had a truly memorable experience. I would personally like to say a massive thank you to all the team at Carnage Hall for listening to our ideas and then planning and executing them so perfectly. You have made my parents so happy to have shared something special where they first met, THANK YOU

Reception was good and gave clear directions on how to find the room. The room was a good size but there were a couple of issues. The door needs easing as we had to put a shoulder to open. The controls for the shower need repairing/ replacing, there is no temperature indication and it was difficult to set the temperature, my wife also found it hard to turn the water off. I used the pool and spa facilities which were good. We were there for a Charity Ball and the food was good. Breakfast was a good buffet and very enjoyable with loads of choice. So overall our stay was very good with just a couple of issues with the room.

Cranage Estate is a 160 room hotel in approx. 29 acres of beautiful country gardens 10 minutes drive into Holmes Chapel in Cheshire. Staff very friendly. Food first class Room and En-suite clean and comfortable. It lived up to our expectations as a "Secret Escape"

We have eaten here on two occasions and the food is tasty but the choice is limited.On both occasions my husband has had the calamari to start and it was different each time, on our latest visit in August the portion size was smaller compared to when we visited a few months previous.The main courses were overly fancy but not appealing, the chicken breast which I was considering was served with mediterranean vegetables which didn't appeal to me so I ended up choosing the Gourmet Burger which was delicious as it was served on a pretzel bun which I felt was a little bit different and the chips were delicious.For dessert I opted for sticky toffee pudding which was really tasty and I enjoyed every mouthful.The freshly sliced fruit that my husband opted for was a piece of pineapple, melon and orange, not a great portion but a lighter dessert alternative that was served with a sorbet.We were provided with water for the table but this tasted very like tap water and wasn't too enjoyable.The staff were pleasant but less attentive. We didn't get asked if our meal was ok and if everything was ok until we had finished our meal and wanted the bill at the end.

From the moment we arrived we were made very welcome from friendly efficient staff. A beautiful hotel with great pool and facilities. The room was spacious and comfortable.The service in the bar was friendly and quick. There is a lovely outside seating area to enjoy a beer, snack and a pot of tea.The evening meal was superb and again we received great friendly service from all the staff.

We were staying at Devere Cranage estate and enjoyed dinner in the Tempus restaurant.

This is a lovely hotel with country views, although it is quite close to the M6. If the wind is from the west you can hear traffic. It is ideally located for Tatton Park & Jodrell Bank.

Approaching Carnage Hall it seems as if you're arriving at a country house hotel but once you step inside it all becomes rather character less. Most of the hotel is a modern extension. Our room was large but lacked comfort. A standard double where a king size could easily have fitted, only one bedside lamp, the kettle placed where there was no plug and a bathroom door that didn't close. On the positive side the staff in the restaurant were extremely polite and efficient and the breakfast buffet was excellent but this would not be enough to make me return.

the food was fresh and good quality. The service in the restaurant in the evening could do with looking at as it wasnt the best

My husband and I have just returned from a 3 day stay. Beautiful grounds complete with hammocks and deckchairs - oh, and rabbits and squirrels! Staff were very welcoming and all were very pleasant and courteous. There is a good atmosphere as staff seem very happy to be at work. Meals were delicious and piping hot, extensive breakfast choice - something for everyone. Room was clean and bed was comfortable. Bathroom had over-bath shower but was a quality make and so showering was really efficient. Only thing missing is air conditioning as when sleeping with the window open meant that noise from the bar could be heard, but this stopped around 11.30pm. Rooms are a long way from reception so there is quite a walk but wheelchairs are available for less mobile. We used the pool, jacuzzi and steam room. Pool is a good size and is pleasantly warm so it is comfortable to be in awhile. Towels were provided too. We really enjoyed our stay and will be returning. Thank you to everyone for making our stay enjoyable.

My wife and I came on a Dinner (with free G&T;), bed and breakfast. Can't fault it in any way - delicious food, friendly attentive service and very comfy bed.

Lovely food... HOWEVER, service was terrible. Had to ask for our drinks and when our desert would be arriving. We were told that there wasn’t a drinks menu and just a wine menu. Not everyone likes wine though. Some restaurants would tell you what’s on draft etc but we had to ask what cider there was which we were advised was a mixed berries one but it was a normal Cider.

food was worst we ever had anywere was not edible was sent back and we left management not helpfull at all

Had a gift voucher for lunch at Cranage Hall for my birthday. Awful meal, restaurant was full of business people, we booked for 1pm and were told it was a self service buffet. The food was poor quality, little flavour, dry and not hot. Only lemon meringue left for sweet and most of the cheese gone, no starters apart from soup - see two photos. We were told it was better at a weekend. Would not recommend and will not go again.

Have stayed at this site many times over the years and sad to see such decline. Rooms have become dark and dingy. Damp with broken fittings. Breakfast is shambles with quality of food wanting you to go to a greasy spoon down the road. Staff are hopeless and can’t help without sounding lost and out of depth. Feels like site is riding on the fact they have almost monopoly in area and no competition

Birthday treat for friend's birthday, nice pool with good sized jacuzzi, sauna and steam room. Lunch was excellent, 3 course meal with good offer of choices, everything hot and well presented. A very nice touch was the presentation of a beautiful dessert dish with selection of mini fresh tarts and chocolate writing of Happy Birthday. Really thoughtful touch. The staff created a very professional, efficient service with a very personal and friendly touch. Definitely return.

We have enjoyed an evening meal here but breakfast is worth mentioning, nice and hot where necessary, lots of variety to suit all, the choice for a cold fruity breakfast is good too but I really enjoye my Cooke breakfast this morning.

Fantastic stay from the friendly book in to the friendly book out all I can say is fabulous room ,service ,location great staff nothing too much trouble a credit to your establishment well done.

Just spent a week in Cranage Hall and it has a great deal to offer. It is set in extensive grounds with superb facilities. The staff are outstanding and nothing is ever too much trouble. The rooms are well equipped and comfortable with good WiFi access. Breakfasts are superb, but after that the standard of food plummets. I ordered the PeriPeri chicken on my first night and was served an over cooked plain chicken breast. The food isn’t awful but it isn’t great either. Bar prices are extortionate, charging £7.80 for a not so large very ordinary house red certainly curtails any desire to buy a round!

We stayed here for our first anniversary. Gorgeous hotel. It was very busy with two charity balls but we were checked in promptly and were not disturbed at all by the events. The hotel even provided us with a few treats to help us celebrate. The spa and pool area are also nice but you do have to go outside to get to it so you can't go in your robe and slippers. Brilliant stay.

Food was ok but the wine is a complete rip off! Paid £25 for a bottle of wine that retails at £6.50 and it tastes like cooking wine. Disappointing ☹

My husband phoned and booked a meal in the Tempus restaurant for 7pm on a Thursday evening. We had 2 for 1 offers so thought we'd give it a try. Arriving at the reception we were directed to the restaurant (didn't realise how big this place was) which had a notice saying it didn't open until 7pm. We waited outside and after a few minutes a waiter appeared. He was apologetic and said the restaurant wasn't open that evening but we could choose from the restaurant menu and sit in the bar area. We declined as there was nobody else around and it lacked atmosphere. Very unlikely to return for a meal.

You can eat there excellent breakfast, dinner. The bar is fine. Many good places where you can drink coffee an have at little relax.

My son married his lovely wife at Cranage Hall and we had a reception for 80 people

We visited Cranage Hall, for a Sunday lunchtime meal. It was about 2pm, so the bar restaurant was pretty empty. We ordered drinks and was given a bar meal menu. I chose the fish and chip option and my wife had the vegetable curry. The meals took quite a while to arrive, and when they did, they were pretty poor. The curry that my wife had, was pretty bland, a lot of rice and potato and not much else. My fish and chip option was a little better, but could have been hotter, and certainly not worth £16 . So we decided to sample the dessert menu. My wife decided on the chocolate brownie meal, whilst I had the cheese board. My wife’s meal arrived which consisted of a few chocolate brownie cubes, a spoonful of cheap popcorn and a spoonful of cheap ice cream. The brownies were stale, so much so you could hear them crunch when with great effort she tried to break them with her spoon. This meal was not good, and again not worth the £7 charge.My cheese board selection didn’t fair much better, stale crackers, rock hard celery. A small dish of butter would have improved the state of the crackers, again not worth the £8 charge. At no time were we asked if the meal was Ok. Would I go back to Cranage Hall again, sorry NO

We were put up by RHS for 2 nights as we were involved in the Tatton Park Flower Show and stayed a further 2 nights. The room was comfortable and the breakfasts were all excellent.

We stayed here for one night. Booked on line and paid full price, photos on line look fantastic but when we got to our room found we weren’t in the original building, we were in the modern extension built on. I consider myself to be a ‘seasoned traveller’, having stayed in various hotels around the world, and the accommodation was nothing like the photos. I have paid £30 to stay in a Travel Lodge which was a very similar room, if not better! Having said that, the staff were great and it served a purpose

This is the second time we have stayed here and again we cannot fault the hotel. We found it was cleaned to a very high standard. The breakfasts are fantastic the waiting staff are to be commended for the job they do they are always busy and you never see them standing around talking.we had the steak sandwiches on the Saturday evening and they are well worth the money they were delicious.the pool and the gym were all clean and tidy keep up the fantas work everyone. Looking forward to our next stay. The only problem with this hotel is we never want to come home as it is such a love place to stay we would highly recommend it to family and friends.

As title suggests we did not book to stay here but was allocated due to a flight from Manchester delayed .

We were invited to the evening celebration at Cranage Hall but made a day of it so arrived early afternoon. We arrived too early for our room to be ready which was expected so had a spot of lunch outside in the patio area. The food was of really decent quality but possibly a bit expensive for what we ordered as were the drinks. I guess you don't mind paying a little over the odds so long as the quality is there with good service and this ticked both boxes.

Ended up there following flight delay from Manchester. Could not fault it. Staff friendly, efficient and professional in particular James very helpful. Food lovely. Room well equipped. Will definitely return but hopefully not in same circumstances!

Ich war auf Grund eines Seminars für zwei Tage im Cranage Hall.

The staff are miserable, management was rude. Not family friendly.The hotel is old and dated and overall experience was horrid.

Had the opportunity for a meal and decided to venture on my own to the restaurant. Had calamaro as a starter and when it came I thought it rather looked like scamp from a pub. Actually it tasted quite ok. Not quite the lightly battered and fried option I would have like but ok still.

I booked the hotel for a week for business meetings, accommodation and private dining. Hannah was my contact and handled everything superbly. The meeting room was excellent, the buffet lunches were fantastic and the private dining wonderful. All the staff went over and above and couldn't do enough.

Arrangements were made for meals to support a small conference including reserved tables and selecting menu choices in advance of the meals. Everything went smoothly and food was good quality and served by friendly staff. Breakfast selection was particularly good. A special evening meal for conference attendees was provided in the Appleton Suite in the older part of the building, and was very well done considering there was an event for 300 people elsewhere in the hotel at the same time. Bar area is a bit lifeless but Tempus Restaurant was absolutely fine.

Booked 2 rooms through booking.com and when we arrived i was advised only one room was booked even tnougb i rang the hotel ahead of arrival to ensure all om with the booking.Had to hang around waiting to get sorted with a room ..no apology ,one very rude woman on check in , one really lovely understanding one. Rooms bog standard and in the new part of the building which is nothing special .Food nothing special, no ambience ,loud wedding party with terrible music playing loud .No sleep becuase of noise all night .I complained at 3am in the morning eventually ...no apology at the hotel the next day had to send a written complaint and got part refund...would never return

I stay here for business 3 times er year. The staff are incredible. They look after you so well. I actually look forward to coming. It feels like long lost friends every time I visit. The hotel staff are very professional and everything is as it should be. Which is very reassuring.

We had a lovely breakfast and were well looked after. A lady called Suzie was very attentive and made us feel very welcome. I think she was the meet and greet lady. I hope this lady gets rewarded for going above and beyond.

Could do a lot better on standard and quality of food. I used the bar food menu and ordered a steak which had a tin bucket with chips in and one tomato. Small improvements could make the food a lot better

We attended here as part of our Christmas conference with work - very good. Staff were very helpful and attentive to make the day run smoothly. Rooms were OK to stay in but not the highlight, however everything else was good and Cranage is convenient...

Nıce venue. The Christmas meal was excellent but the drinks were ridiculously expensive. A double JD and Coke was £9.30. That was the only drink that I purchased. I had money to spend but wasn't happy at being fleeced so it stayed in my pocket. Shame.

Food was a disappointment. The soup although quite nice was cold and one of the waiters spilt it down the...

Service good and quite to say event delegates were eating there. Duck was cooked perfect and superb presentation. This was...

Had a meeting here with a good sized amount of colleagues the rooms were very good for us and the lunch provided was great. The bedrooms that some of our staff stayed in were also nice so overall a great venue for meetings or visiting the restaurant .

Spent 3 nights and 4 days here attending a company training course. Rooms were very nice and maintained on a daily basis. The breakfasts and buffet lunches were good with a lot of choice. The hotel laid on a wine tasting one evening and the guy who presented was excellent with a good sense of humour. The hotel supplies fresh fruit throughout the hotel which is a lovely touch. Didn't have time to use the swimming pool and sauna etc but some colleagues said that the facilities were good.

Came here with my company for an all day meeting. The entrance is grand and welcoming aswell as clean and tidy. The guy who welcomed us and guided us to where the meeting was is lovely. Nice coffee and lovely cordials, you can have as much as you want. Lunch on the other hand was horrible. Hardly any choice, all other groups got there before us and completely devoured the whole lot, none of it was replenished whilst we were waiting. What I had was minimal and tasteless. Potato salad, coleslaw, gnocchi and some sort of chicken thing all bland.Bread pretty tasteless too. Someone else had spag bol, this was greasy and left a residue in her mouth. Pudding was ok, had better. Staff rude and a bit miserable. Glad it was free as I really wouldn't have paid for it. Expected more from a place like this, extremely disappointed, wouldn't consider coming here.

I booked 4 rooms at this hotel, 2 family rooms, one single occupancy and ours which was supposed to be a Deluxe Room. All rooms were guaranteed. One of our "guaranteed" family rooms was a normal double with the addition of a camp bed and travel cot. It was very cramped. When we complained we were told that HouseKeeping decided which rooms to use as family rooms on the day. This was unsatisfactory and the staff at reception brushed us off. Our "deluxe" room was bigger than normal but had very drab decor and was not comfortable.

If you like a complete rip off. Rude staff, badly cooked steaks and mouldy break this is a place for you. If you don't simply don't eat here. The steak on the photo was £22 and if you wanted some pepper-sauce add another £3.90. Worst place ever.

The eating experience was excellent, catering for many tastes as well as specials. The choice at breakfast time was outstanding.

The choice of food available was really good. It was served promptly, without any feeling of being rushed. The staff were first class, pleasant and proffesional.

We stayed 2 nights in a comfortable room. The second night was better as we were paid for by the RHS! Breakfast was very good and the evening meal was ok.

Basic but decent menu in the bar area and if you want something a bit more intricate, try the restaurant

On arrival we were met by very friendly helpful staff. We stayed from Friday until Monday, despite there being at least 4 weddings on during this time and numerous other functions, it did not affect us at all. The hotel and conference centre is plenty big enough for everyone and seemed to be well staffed. We did not have to wait to be served anywhere more than a few minutes. The old part of the Hotel was full of charm and Character, the newer part that has since been built on, where our bedroom was. That was all modern, as was the bedroom and bathroom. The room was lovely and clean. There was a comfortable bar area downstairs . The Restaurant was lovely very comfortable, the food was delicious, though not a great choice for evening meal. breakfast was self service and plenty of choice. Restaurant and bar over looked terrace/patio area and some of the ground which was very nice, and was open when we were there because the weather was so warm. We visited end of June and stayed into July and I couldn,t say one bad thing about this hotel, we enjoyed everything from driving up the drive and seeing those lovely ground to our first glimpse of the Hall to driving back down again.

We visited on 25th Sunday and enjoyed a pleasurable day at the HiFi exhibition, this was complimented by the excellent addition of the hotel staff, providing Bucks Fizz on reception and in addition for the guys bacon baps plus coffee at easy on the pocket prices.Come lunchtime we met with the Manager Tony who was very helpful and guided us to the Hog Roast and yet again pocket priced and very tasty.Thank you Tony for making the the day even better and we will be visiting again to eat outside in the excellent restaurant area designated outside complete with the heaters and excellent seating. A+

The hotel was beautiful, the staff were lovely.The guy organising all the wedding was excellent when my little boy started crying during the service.This hotel could of easily got a 5 star rating from me if it hadn't been for 2 things.1. The price of soft drinks. £3.50 for a lemonade? When my friend asked why it was so expensive the member of staff said it was because wedding parties usually bring their own spirits. Well that's great except myself and my little boy don't drink alcohol so we are being charged over the odds because other people bring their own spirits?2. As the room cost £95 we decided to make the most of our stay and go for a swim after checking out.When we arrived at the pool we were told children weren't allowed on weekdays.If we had known this we would have had showers before checking out and planned something else with our day.Instead it meant we couldn't have showers and therefore couldn't plan anything else with our day and drive home in sticky 30 degree heat.I understand that you want your pool to be relaxing for other guests but the other guests using the pool today were our friends from the wedding.We paid the same price for a room but we were excluded from the facilities.The guy at reception said you have kids times on the weekends, I think maybe you should consider having this every day, even if it's only for an hour around check in/out.I also think you need to be telling families on check in that they will not be allowed to use the pool.

We enjoyed a weekend break at Cranage hall. The staff were very friendly and welcoming. The rooms were very comfy and the spa was great. We enjoyed the indoor swimming pool and had a very relaxing stay. Would visit again :)

Second time of having stayed here. Both occasions were great. Friendly staff and great location to relax. Pool and jacuzzi are can too. The only problem was that we had to go home, booooooooo

We've stayed here before and it has been good but we were here again on Good Friday. The good...the hotel, reasonably priced executive suite, facilities, reception and breakfast staff (Especially Susie Bass) Susie is a credit to the hotel and chain in our opinion, she made us feel welcome and nothing was too much trouble.The bad… this would've been a five stars from us however the bar in my opinion let it down and one of the staff named Zoe in my opinion did not know how to serve drinks and was rather abrupt. Other people had also mentioned it!!Hopefully by the time we come again, we hope he bar issue would have been addressed.

Staff need training to understand how to operate a public service and management need to think about the balance of power. As a customer, I expect a level of service, which is not cheap at Cranage Hall and I refuse to be spoken to from a spotty jumped-up teenager as I was last night.I will not be going back, I prefer to spend my money where I get some value.Apologies to everybody else working there sho gave great service, but this one chap has really tipped the balance against you.

We biked this break via Super breaks on the Trivago search site.On arrival we were met by a very friendly helpful receptionists , as we had pre booked and paid in advance , it only took minutes . We were then given our room number and door key card.Our room was clean and tidy, the bed was also comfy,the hotel prides themselves on their rooms. Also provided were bedroom slippers and towel gowns in case you wanted to use the spa facilities As we had pre booked our evening meal we decided to sit outside in the sun in the the outdoor restaurant. Again the staff were more than helpful taking our drinks orders etc.The evening meal was in the hotel restaurant, they provided a full menu along with a "Chef's special menu" the waiter even asked if we had any special needs re the meals (vegetarians etc) as they had further menus of required.Our meal orders , starters and main courses were taken along with our drink orders.All the meals arrived well cooked, along with the drink orders. We could not fault the meals.After a good nights sleep we made our way to the restaurant for breakfast, which was a buffet style , we were spoilt for choice from a cold continental style breakfast. Up to a full English breakfast, they even had porridge for those who wanted it. This is our fourth break at this hotel and each time we could not fault it in any way. I will recommend this hotel to family, friends and colleagues, and we hope to return later this year for another break.

Good range of food available on the buffet, but it was a bit average. Fragrant rice that had no fragrance and a Thai curry that was just a stew being examples. The custard sauce with the crumble was thin and tasted of nothing but sugar and cornflour. It might have been shown some vanilla essence - maybe.

My wife and myself recently attended a Murder Mystery Event at the hotel. I have written this review with reference to the hotel staging the event.The Hotel is located in its own grounds near to Holmes Chapel. First impressions were the building was not very inspiring, loosing a lot of its character with the modern build attached to it. Grounds were pleasing but not very "scenic". Parking was adequate, though in our case, a fair distance from the hotel reception for carrying any baggage.However on entering the hotel, I was pleasantly surprised. Firstly the hotel was very clean, lounge accommodation was good with free hot drinks being available. The hotel is set up for conference and training with many side rooms for discussion groups. One such room being utilized by the murder mystery group as the incident room.The hotel had a gym and an indoor pool along with a jacuzzi. The pool was unattended, this being detailed, so would warrant parent supervision for children. Towel and locker key were available at the pool changing room. I would recommend a swim, the water being an ideal temperature. Our bedroom was in the modern wing, spacious and had a comfortable bed. Shower facilities were first class. An iron and ironing board was provided. The television was a flat screen with freeview channels. Tea and coffee making facilities were in the bedroom and there was free Wifi.For our meals we has a choice of two main courses along with a vegetarian option. In addition there was a starter and desert. Often with large groups, meals tend to be bland and poorly cooked, however you could not fault any of the courses, they were excellent . Breakfast was self serve with a first rate choices.In conclusion, the hotel provided first class accommodation for the Murder Mystery weekend which in itself was wonderfully organised and first class entertainment.

Booked this place as a surprise night away and on the spur of the moment. Spoke to the reecptionist on the phone and five minutes later was booked in for dinner, bed and breakfast. Arrived at the hotel and it looks great - very striking facade. The reception area is good too - all part of the old building. Our room was in the new section and to get to it you need to walk through the conference facilities which makes the stay feel too much like a business stop-over. Got in the room and first thing we find is a pair of old underpants on the floor next to the bed - I kid you not! Complained to the receptionist and she apologised and asked if we'd like a bottle of wine. We said yes, red please. After spending some time in the pool and the sauna went back to the room to find a bottle of white. Went back and got it changed... The food at dinner was fine. Not brilliant but acceptable. The service however was terrible. Ignored for fifteen minutes when we got in, ordered drinks which came way after the starters arrived. After the main course we wer ignored for another twenty minutes, then got a dessert menu and twenty minutes later actuallly ordered dessert. The staff tried hard but it was plain they needed training. In general a poor dining experience. Upon checking out the next day I noticed £10 had been added to the dining bill. When I queried it, I was told it had been taken off again. When I asked what it was for, I was told it was added on because I'd had two courses at dinner. If my stay had been paid by credit card, I wouldnt have noticed it. There's a possibility that this could be added to many other people's invoices - might not be but worth checking the bill. We did get to think of it as Carnage Hall while we were there - in general a poor experience.

excellent in every detail ..totally recommended.The staff , the food , in fact could not fault any detail of my stay ..I would say this was on a level par with any 5 star hotel in England ,Scotland or Wales ..

I had a work conference booked at this hotel. It's location is absolutely beautiful; the grounds are lovely and the view from my room was across a gorgeous empty field. The Conference facilities were good; the room was large and had multiple windows and a door to a patio. Breakfast and lunch buffets were quite large with multiple dishes, but it's a lot of curry, curry, curry. My room was in the 250s. That means it's on the main floor, but it's practically as far away from the lobby as you can get. Down a hall, around a corner, down a hall, around a corner... If you have difficulty walking, make sure you ask for a room close to Reception. The room was bland. It was carpeted, but there was some sort of issue with the cement floor; it wasn't poured flat and it hadn't been ground down, so the floor was uneven???? The window was large, it opened, and the curtains were great at blocking out light. But the bed was mediocre, the decoration was old, and the bathroom was simply adequate. I was really blown away as I walked up to the hotel, as it has a ton of charm. However, the room was more reminiscent of a Days Inn than a quality establishment.

Stayed one night at the hotel whilst attending a friends wedding. Staff were very friendly. Room was a deluxe and everything in room was great. Plasma TV, huge bed, great shower and complimentary chocolates, a bottle of beer and bottled water. Beer at the bar wasn't cheap but not extortionate and for a hotel of this kind was reasonable.Breakfast is buffet style. Lots of choice, hot and tasty. Breakfast is served at weekend from 07.30 to 11.00 so good for a lie in.An enjoyable night.

food was very good and lots of it. Breakfast was lovely and plenty of choice. Buffet style all you can eat

Last visit to Cranage Hall was October 2015 & place was still as good as last time. We were told by our company to book in around 2:30 but as we arrived hour earlier, we thought we'd see if rooms were ready. Out of our party of 3, only 1 room was ready so we just left our cases in the 1 room until our rooms were ready about half hour later. Nice size room, very clean & best bit was the thick blackout curtain, I usually wake up as soon as it's light. Tea & coffee in a tray under the tv with a packet with 2 cookies in, nice little extra touch I thought. The only bad thing I can say about bathroom, need to change the shower curtain to a glass door or something as when I had a shower, the curtain kept sticking to me. Our conference was held in 1 of the large rooms, just the right size for nearly 300 people. Bar is downstairs so once conference was over, we had some free time before the evening do, majority of people went there as there's a pool table, tv & plenty of seats. Boss gutted as tv didn't have sky sports & he wanted to watch the Villa game. The evening do was held in the same room, tomato soup with croutons to start, beef with mash potato & veg for the main meal with Eton mess for dessert. Food was outstanding yet again. Breakfast is a fantastic choice between cereal, fresh fruit, toast, cooked breakfast, plenty of tea or coffee brought to your table too. I had the cooked breakfast, bacon, sausage, beans, black pudding, hash brown & scrambled egg. I wasn't too fussed on the hash brown or scrambled egg but the rest was very nice, especially the sausage as I opted for Cumberland, my favourite. Look forward to our next conference there. My last note, the bar is very expensive as I paid nearly £15 for 2 pints of lager & a bottle of cidre. Only glad our evening do had a free bar!!

Arrived to a very welcoming venue and thought the night was going to be a huge success. The bar was woefully understaffed, 20+ minutes for a drink- get real. No one called us through for our meal that was supposed to be 19:30 and when we asked we were told we were too late for our starters!!! That issue was eventually rectified but should have never happened. The meal was ok for mass catering but not what I was expecting for £50+ per head. The table was extremely small for 12 people that had booked in September and we struggled to eat properly, again not what was envisaged. On the plus side the band were very good and pushed the night to a positive overall. One major downside, take out a remortgage to pay for your drinks you will need it!!!!!

We were attending a New Year's Eve event and staying overnight. Our room was warm and comfortable with plenty of hot water. The buffet we had for our evening meal was a shambles with people queueing in a small area to get their food. There were so many people that some were queueing for their main meal before others had got their starters. Items of food that had run out were not being replaced quickly enough and they even ran out of prawns altogether. The breakfast buffet worked well because people were arriving at different times. The staff were all friendly and helpful. This was our second year of buffet chaos, I don't think we'll try it again although the rest of the evening was very enjoyable.

Travelled here for work.Rooms are fine for a few nights stay.Pool and gym facilities are good.Free for hotel guests.Soup for starters were nice salmon was good for mains.Decent hotel.

We stayed here for the Band Night on Saturday 17th December and treated ourselves to a deluxe room. The drive down to the main building is stunning and the christmas decorations and red carpert into reception made it feel very special. Our room had obviously recently been refurbished to a good standard and it was spotlessly clean, we were provided with bathrobes, slippers, complimentary bottled water, a bottle of ale and chocolates :0). The bathroom was modern and had a good powerful shower. What did surprise me is that our room overlooked the car park area and other rooms and on a previous stay in a standard room we overlooked fields. I thought we would have had a nicer view for the price we paid. The breakfast was a self serve buffet with fruit, yogurt, cheese and meats or full fry up so there should be something for everyone. I'm not a fan of the toasting machine as the toast came out more like warm bread despite it being on a high setting but I didn't like putting it through again as other people were waiting. It would be nice to be able to order your choice of toast at the same time as ordering tea or coffee. Now a few niggles: Our bed looked huge but we then realised it was the dreaded two singles pushed together topped with a zipped mattress. You could feel the zip through the bottom sheet (which was too small for the bed) so it would have made sense to have a thick mattress topper or have a slightly smaller bed with a full mattress. I thought there might have been a small fridge in the room to keep a bottle of water in or at least ice machines in the corridors which many hotels now provide. The doors!!! What a noise. All night people who had been to parties were coming in and out, we had also been to one of the parties but bearing in mind it was late when we got back to our room we quietly closed the door, however if you let them go they close with a loud bang and this was happening until the early hours of the morning. I know fire regulations mean these doors have to be heavy but this is the worst I've heard and have never been kept awake before. Sound insulation or lack of it! I could hear every word our neighbours were saying and they weren't even shouting. And the room above, well let's just say somebody was having a very merry Christmas after the party! Despite the above these are only niggles and the two latter points could be resolved by wearing earplugs. I would stay again and would be happy to book a standard or superior room if they have also been refurbished.

My friend and I stayed at overnight at this hotel on Saturday 19th November 2016.The hotel is modern inside, tastefully decorated and very clean.The rooms are spacious with all the facilities you would hope for.The food in the restaurant is reasonably priced and yummy to taste.All the staff in the hotel are friendly, professional and polite.The receptionist ALISON was very helpful with my printing needs.The doorman (whose name escapes me) was charming, efficient and caring.

Stayed on business on a Thursday night. The old part of the hotel is beautiful but now much extended and the newer parts have the look of a conference centre, so all the rooms are similar apart from in the main building, The swimming pool,spa and gym is top notch.

This was our second visit this year . Very good stay rooms were big warm and very comfy . Hotel and stay were lovely too ,breakfast was fantastic ... Barman in bar area was very pleasant and very helpful . Thank you for a lovely stay ..

This venue has a great history going back many many years. Now much extended and more of a conference centre, so all the rooms are similar apart from in the main building, all offering on suite and fully appointed. There is a spa and gym which is nice.Food is good as are all the staff, the beers are all keg apart from one pump, the biggest let down is the wine, it is just so expensive, one fails to understand why.The offer they give are very good value for money, we drink in a nice pub just outside.

Stayed on business on a Monday night. This hotel is beautiful. The swimming pool and gym is top notch. The chap who ran the leisure centre reception was extremely helpful and made the stay more enjoyable. I even took part in a boxercise class which I really enjoyed. The tempus restaurant did not open till 7pm so I ate in the bar. £3.50 for a glass of watered down coke was disappointing and the two gents behind the bar were not very friendly. But the rest of my stay made up for it. Amazing breakfast. Will go back!

For a "posh hotels" restaurant, service, menu choice, and food quality was surprisingly poor, not just once, but across the 3 consecutive nights our group ate their, poor selection on menu, service was abysmal, and food quality/taste and portion size below average.On one of the nights, one of the young lads serving tables, carried a plate out of the kitchen and dropped a meat kebab on the floor, it was promptly picked up, he returned to the kitchen entrance, coming back out with the plate/kebabs within 5 seconds, and delivered it to the unsuspecting diner - unless they pre cook these in advance of orders, the one that had been dropped, was recycled!

The food was really nice, the service was great and the chef could accommodate my food allergy. The staff were friendly and helpful without being overbearing.

We were staying here and used the bar menu. We had Chicken Thai curry and the vegetable pasta. Both delivered within 6 minutes of order, both delicious. Pasta was the spicyiest. Wine at 7.50 is bit more than usual, but the atmosphere and cheesecake dessert were both up-market. Enjoyable evening. Would recommend and return.

I always make a point of staying here when I am in the area. The rooms are comfortable, clean and good internet.My only criticism is the price of a glass of wine, £9 for a glass of Malbec is excessive. I will never get that passed on my expenses, one maybe but not two!