Costa Coffee Warwickshire in Coventry

This is the second Sunday afternoon I have visited in the last 3 weeks and on both occasions the toilets have been absolutely filthy, clearly not cleaned all day, toilet paper and mess over the floor. Honestly if I had seen the state of the toilet before I ordered I would have walked out.

Two female staff , chatting to each other,I am the only customer waiting to be served. I smiled and said hi to the dark haired staff member . She looked directly at me pan faced , no acknowledgement then continued her conversation with colleague. I waited another min.Obviously didn’t want my custom so I turned and left. Will no return to this Costa.

So just been in first time since before Christmas not one staff wearing face mask wandering around store and we wander why the virus is spreading poor infection control. Whilst appreciate how hard it is to wear a mask how do you think nurses feel for 12 hours at a time. Won’t be visiting again for a while

Asked for drinks with no cream - they charged me more for not having the cream?! Had to ask for one to be made again because asked for soy milk but she put in dairy milk. Won't be coming again.

Stopped by on Saturday afternoon for refreshments with my elderly mum. We were served by a young man who was very polite helpful and pleasant. Served quickly, lovely hot chocolate and a cake.

This Costa has a had a refurbishment recently and what a different it has made. There is more room and the food displays look more appealing. The staff were friendly and the hot chocolate and new praline hot chocolate were great. Toasted tea cakes were a great accompaniment. A vast improvement on the last time I was here, I will definitely return.

Creative range of food and drink. Speed isn't great though could improve.Overall a good coffee shop.

Today the coffee was hot and strong. The chocolate muffin had a gooey middle was also OK. Much improved since our last visit in March.

Costa at Richo, Coventry. Always a bit hit and miss but on this occasion half portions because the manager was so busy talking to a member of staff on the customer side of the counter. Did not speak to us at all, including asking if we wanted any cream on the Hot Chocolate, certainly plenty of room for some. Also a lot of dirty tables, as often there is here. Less talking more work would be my advice.

Thought I would come here for a coffee and tea cake. And a little drawing in sketch book. I enjoyed my latte and tea cake and was left undisturbed as I sketched nice calm and welcoming Costa. Just slightly chilly with the air conditioning it did not disturb me though.

Called in with a friend for a coffee & was surprised at the prices being charged for something that tasted pretty standard. Nothing on offer there seemed worth the high prices being charged, so won’t be going there again!

Visited for coffee as shopping at the Warwickshire Shopping Park and because the M+S cafe was very busy. Costa was also busy when we visited and my Husband queued for at least 10 - 15 mins to get served. Coffee was very disappointing in that is was weak and luke warm. Not the best.

Coffee was excellent, chocolate shortbread was good , however , I suspect the manageress could do with customer handling course . Could not raise s smile, barked questions at customers, probably good at her job however , you want to feel as if you're custom is appreciated. Sorry don't like giving poor reports, but with a bit of customer skills course she may well improve.

Stopped of here for a coffee while out shopping the coffee was quite good. But the service was shocking there was three staff and still managed to get confused over the orders. Prices for drinks are reasonable.

Thought I would give this Costa another try but again the staff struggle to find a smile! Service was ok as was the latte and tea but there is no friendly welcome. Perhaps will not give them a third chance.

Coffee is always good and the staff do work hard trying to keep up with been so busy.I think the food is well over priced but its your choice to buy it i suppose.I dont find the staff in any costa particularly friendly to be honest.

A typical Costa which is possibly why it is popular. Can feel quite cramped with ta les close together. As with many Costa's the strength of the coffee varies considerably - this location is no exception.

We always have a nice time here, the staff are helpful and the atmosphere is always nice and relaxed.

Disappointing visit to this particular Costa, tables needed clearing and the area needed tidying. Slow service and the baristas could be a little friendlier- a smile or a welcome greeting wouldn’t go amiss. This branch was much better when it first opened.

Visited again here to meet a friend and decided to have lunch. The manager served me and took my order and my panini to heat. Then I waited for my coffee (again, for a while as service is the slowest I've ever experienced at a Costa, and yet there was only one person in front of me) only to see the manager then walk around the coffee shop, table to table, asking each if they'd ordered a panini...my panini. Eventually she came back and asked the barista whose panini it was and I had to remind her that it was mine.! At least the place is consistent...consistently disappointing!

Called here on our way back to our hotel. An unusual layout for costa but a lot better than some. Staff were very friendly and the drinks ok apart from mine. i had a smoothie made with banana spinach etc and it really upset my system later on and wont have one again

Great service from friendly staff clean drinking area and toilets with the bonus of points on my Costa card

I love popping in here for a snack and hot chocolate but was very disappointed today as they place was really untidy mess on the tables had to ask for it to be cleared mess on the floor that wasn't cleaned up in the time I spent in there standards are starting to slip not was it was when it first opened

Visited for first time yesterday. I ordered a panini and coffee. The queue wasn't very long but the drink took a long time to be prepared. There seemed no urgency and not the teamwork you usually see at Costa. I toyed with eating at the counter whilst I waited for my drink as it was fast going cold. The food was tasty and the coffee OK but it is the slowest Costa I've yet to visit and not the finely oiled machine it could be.

Ive had a few meetings in this branch. It always seems busy and can get quite noisy. Coffee is good and the staff do there best to keep tables clean. Mix of sofas and traditional tables and chairs .

Staff are lovely and overall a good place to go for coffee. But not with a baby..

Went with four friends and our babies.

Relaxing and not too busy. Very tempting when you leave the gym but that's not their fault. Caramel latte is yummy

A bit bigger than the average Costa, nevertheless the service & quality was good. Plenty big enough to get a table , even when busy. They have good toilet facilities.

......during warm weather. Lovely day but limited seating outside meant we had to sit inside. We had a chipped latte glass which was replaced for another chipped glass! Staff appeared tired and disinterested, no friendly faces today in the afternoon. Great position but need to improve customer service and replace those chipped glasses!

It is usually busy,which indicates how popular it is! Never TOO busy to get a seat. Staff always pleasant when I have been.

Great for a break between shopping. Costa coffee is always good and the toast great value. Staff welcoming and never fail to say goodbye when I leave. Seems to be one of the few coffee shops where the newspapers are still available in the afternoon.

Coffee wasn't too bad considering it was left on the side for me to guess which one was mine, maybe I was expecting too much by assuming they would shout it out and possibly get my attention! Atmosphere isnt too bad, but as someone said previously on here, theres too many people just sat around for over an hour or so which is why you don't have many people come in!

Found it to be the best place to have a coffee early in the morning in Coventry. Not many places open early for Coffee so found this place was consistent with their coffee, food pre packaged, but ok. Staff always bright and cheerful.

I visited Coventry costa yesterday. There was a sign on the door saying closeing at 5 today for revamp. It was 3 30 when me and my family went in for a lovely cuppa and cake. The manager was already putting things away (throwing biscuits into a box) It made us feel uncomfortable

Just fancied a quick cup of coffee made to feel like it was too much trouble. It was 30 minutes before closing. Everything was packed away despite the shop being full. What ever happened to customer service or are we just expecting to much? Ended up having a take away just to get away. Surely there is time at the end of the shift to pack away and not expect the customer to climb over the assault course.

Use this coffee stop often, both for client meetings and also on a social basis Staff very friendly and welcoming Coffee always of high standard.

Stopped here for coffee after walking around the churches and cathedrals. There was a small queue but the Costa team were on the ball and we didn't have to wait long. The hot chocolates and lattes were lovely. A welcome break to get out of the cold.

Has anyone ever been into a Costa and there has never been a queue ???

I usually love Costa and prefer it over other high street chains but after a visit to Coventry City centre shop was very disappointed. 2 members of staff on carried on their conversation before even acknowledging Me or taking my order then continued to talk about nights out whilst serving me.

Visited to try the New Ginger and cream Latte with a friend and we was not disappointed really enjoyed it Once again Friendly staff and helpful.

Lovely little coffee house, very friendly staff, always a good choice of cakes! The staff are willing to talk you through the drinks options & how you can customise your drinks. It's lovely sitting outside in the sunshine, has a very Mediterranean feel

The staff are very friendly my best mate from Sydney is visiting so went for a coffee and the coffee was very good and restaurant very clean. latté very good worth a visit.

i like the coffee, I like to read a free paper & Michelle & her staff always lend me a pen to do the cross word. Very relaxing atmosphere & friendly staff.

I recently spent a few late afternoons here waiting for a lift home, and found it a pleasant, warm and welcoming place to pass a hit of time. The staff are really friendly, and make sure the cafe is clean and we'll looked after.

Loving coffee makes a trip to most coffee houses a treat, I find Costa coffees nice as they always have bits and bobs to buy, mugs, biscuits, loose coffee. It always remind me of my late Sister, who, one Christmas bought me as a Stocking filler a little gift card from Costa Coffee and the 'envelope' was red felt with a little button fastener. Obviously I still have it, and often buy them as Gifts now myself