Starbucks Coventry Broadgate in Coventry

I come to this Starbucks a few times a week as a pit stop on my early morning run. It’s the only coffee shop open at this time. The staff are always welcoming, friendly and make good coffee. Some of them even remember my order each time. It’s always clean. Nice music playing making for a good atmosphere. Shame that the outdoor seating has been packed away as people do like to sit outside, wrapped up warm with a hot drink but hopefully it’ll be back. I can’t comment on the food as there no options for coeliac but I don’t come for the food so it doesn’t bother me. Keep up the good work!

Unfortunately they are racism. And exactly Customer.

Happy to say this Starbucks has been great recently, which is good news because last year it was very disappointing. My drinks have been made well

Went in to get drinks service was really quick and staff were friendly

El aire acondicionado era demasiado frío. Pedimos que lo rechazaran. No lo hicieron. Las bebidas fueron residuos fríos totales de 9. 70 . No es lo suficientemente bueno

El área de preparación más sucia que se haya encontrado y pegar mesas. No es lo que se espera. Oh y nada de ketchup para buttie de tocino. Espectáculo pobre

Went there several times to get a good cup of coffee, but they always make worst drinks. Ordered choclate hazelnut cap. And what they gave me was water. When asked they said its not watery😂😂 well, I had worked in starbucks myself and thats not how you offer coffee to clients. Steaming was not done well, no foam on a cappuccino. Plus the croissont was cold.Work on your coffee making skills rather than wasting time on lashes and makeup. Hire a coffee master if you can do so starbucks.

Ish is amazing. His customer service was brilliant and definitely an asset to the company!!! I wish more people were like him!!

Matt and Sabrina were fantastic! Matt made me the best coffee and I was really happy with the great service I received. Sabrina was also lovely! Fantastic service as always, will be back.

The delivery driver just pocketed the drinks and i have wait a few days for Justeat to even acknowledge this. absolutely pathetic. wish i could give 0 stars. 0/10

¿Cómo puedes esperar 25 minutos por 1 bebida? Que te digan varias veces que está en la cola. Cuando finalmente dices - vamos 20 personas han tomado sus bebidas después de mí? Ellos no saben lo que ordenaste. Cuando se lo dices, todavía lo hacen mal. Avergonzamiento

Great location, facing the square, but bad coffee, we had latte which is so bland, and cold.

Staff was very friendly and helpful

I went there 2 days ago in the evening. The female staff whom I approached was rude and didn't have the right attitude to listen to the customer's problem. The guy who prepared the frappe was polite and helpful.

Not too bad really..its Starbucks so you know pretty well what you'll get..not cheap but I've been railroaded into steeper coffee shops

I did not receive this order at all, i was waiting over 2 hours for it and did not receive it even thought it says it was delivered, that is not true. I would like a full refund

Phenomenal, Matt and Nicolas both deserve promotions, they went above and beyond and were funny and bubbly before 9am! Would love to come back, can’t thank them enough! X

My Girfriend and I was served by Leah she gave great customer sevice and amazing Drinks

NYC and good ... Chill place to sit and do the work.

The bag is open and the drinks are spilled and soaking the bag

NOTHING DELIVERED I guess the delivery person never got lunch and fancied mine instead…..

It's a Starbucks that serves cake and a wide range of hot drinks. It's a typical chain with the standard high prices for what they offer. Generally pop in once a week for a coffee and a chat with friends, but the place does get noisy and it's very hard to have a conversation without shouting over the general noise. Plenty of customers in there that use the free WiFi and are working, seating can be an issues when busy, it's a bit tight for space. Overall it's OK if you need a Starbucks drink, plenty of other cafes and drinks places around. Staff are friendly and helpful, although it does feel short staffed a lot of the time. Worth a visit.

NOTHING DELIVERED!!! RIDICULOUS!! Clearly the delivery person needed lunch themselves!!

Amazing store one of the best Starbucks I’ve been too! Absolutely outstanding customer service from Leah! Will be returning 🤩

Love Starbucks coffee from Broadgate. Even when they get it wrong which is not often, they make it right whenever possible. Staff are polite, friendly, considerate and patient.

Awful food sadly drinks were nice. Food was dry and burnt

I was very desperate to get to the toilet the door was open was refused entry before I had the chance to ask the manager of the day jay. Henceforth I will not be returning to the premises again and I was a £100 a week customer

Surely wonderful coffee but busy in evening

Food was great! Driver was lovely!

Great coffew as usual. Great staff

Worst coffee or let me call it what it was...worst hot milk because that all was in my cup... threw away 3/4 of it and really was looking forward to it as well😪

The food they serve is stale and they cheat you on purchases. I was charged double the amount for 2 croissants. Wouldn't recommend this outlet.

Delivery driver lovely so no fault there however restaurant took ages to prepare food

I have never waited so long for a coffee, it’s cost me an extra £5 in parking! Definitely won’t be back to this branch

It’s in a great location, nice and clean place for drinking a coffee and chilling with friends, in busy time maybe you struggle with finding a place to sit, I recommend to used Starbucks App to using rewards and free drinks ☕️.

I been going here for a very long time and i am always greeted well by the staff and especially Jay, who makes my day. I never have any problems with the coffee or the food. Unfortunately it is a very busy cafe as it’s located in the city centre so if you are after a faster place for coffee i do suggest others in the area. Overall a very friendly place to catch up with friends or family.

Update - gave it another shot and it improved slightly!

If I could put 0 I would. Worst coffee.

Always go there to have a Mocha Chocolate with Cream. The staff are always polite.

Lovely place to go and chill. You can even study there if you want to !

didn't give me the right extra stuff i added to my hot chocolate

very busy because the rain but still quick service with a smile :)

Had bought a mobile order and was sat doing some work, didn’t have the exact order that I had ordered on the app but I understand and it was okay. Then needed the toilet however you need a number which is on the receipt. Unfortunately because I had ordered through the mobile app they refused to let me go to the toilet and publicly announced it to the room. I was so embarrassed that I left. It was a younger man with tattoos, who repeatedly embarrassed me I won’t ever be coming to this starbucks was a horrible experience.

Ordered a hot chocolate and a green tea lemonade with some muffins and a wrap. First issue was the hot chocolate was cold and both of the drinks tasted like it had some kind of soap or dishwashing liquid in it. I approached the barista and stated my issue. He immediately said sorry and remade the drinks but however as i said it tasted like chemicals and soap he turned to his other barista and started calling me names and laugh. (I cant remember the names of them but both of them were tall, girl had long black hair) I was utterly disgusted by the behavior and attitude of the staff! However the new drinks were rather horrible than the previous ones! And the hot chocolate cup had mocha all over the outer side of the cup. Threw both of the drinks in to the bin after taking a sip. Miss the old starbucks staff and its service!

It was okay.. but I think they forgot to put coffee in the drink? So I basically had almond milk and ice 🤦🏼‍♀️

delivery time time kept getting pushed back and after 2 hours said it had been delivered but it wasn't and I still haven't got a refund a week later

I couldn't get the hot white chocolate as I couldn't taste it only the milk.

Very rude staff. Never visiting again

My drink actually looks like the picture with all the expected components including the drizzle on top. Lovely thank you!

Great drink made correctly to my preferences and fast delivery too. Thank you!

Here is what I love about this place for example you can fall in love meet new people and thr staff are friendly as fun and everyone is friendly it takes away from the dark stuff going on in the world

Great drink made exactly as I had requested! Thank you

Excellent service and beautifully delicious food. Delivery driver was very polite and professional.

awful service, nothing has changed how many years later!!

Doesn't clearly signpost where queues are or which tills are in operation - unprofessional.

Jay was very friendly, efficient and went out of his way to make me feel satisfied with the service. Will definately visit again. Thankyou!

Deliciously fresh food, excellent service, as usual. Delivery driver was very polite and professional.

Loved the coffee and the service was top class ❤️ The only negative was a baby, which you cant blame Starbucks for allowing a baby in so imo, total 5 stars

Spacious, warm, and welcoming service.

Unfortunately, bad Service . On 5/9/2023 I came with my daughter to this shop. I ordered two drinks. They brought my daughter’s order but I did not receive my order. I waited more than 20 minutes. I asked the staff about my order. They said you can only wait. I later found out that they made one order and neglected the second order. They made me wait 30 minutes because of their indifference. So, I don't like going to this shop again.

Great Starbucks with lovely staff. Not very many food options and would be a lot better with more vegan options

They were the wrong size we ordered grande and got small !!

I hope that they take numbers instead of names as they normally get it wrong even after they asked you to spell it out , then the girl who prepared the order say it wrong as well because it was wrong for the start . Why do not you do take just numbers it is much easier !

It has a nice seating area after refurbishment but I ordered a clotted cream cold brew and they gave me a iced latte thing. I don’t know what happened.

Ok Harry made Java without mocha and chips but quickly corrected his mistake. Friendly service - nice atmosphere- at the end perfect drinks

Since it has had a revamp the service is a lot slower and the staff get the orders wrong constantly, the place is usually too busy and not enough staff to cope with demand also the new layout has less seating and if you need the toilet you have to ask for a key

After getting refurbished, Starbucks Fairfax has just gone into a downward spiral. I don’t see the point of advertising the use of the Starbucks app for mobile orders if my transactions are being left at the end of the queue, needing a prompt instead! I thought yesterday was a one-off but it happened again today. Ordered few minutes before arriving in store but a few orders after arriving, had their orders made first instead before mine. And you also need one of the baristas to unlock the toilets with a key now before you can use the loo? Just outrageous!

I asked for almond milk and got normal milk so that bummed me a bit. It's a really good starbucks to work on your laptop and one where you can sit outside if you qant to smoke or enjoy the sun

Perfect in every way, as always. The delivery driver was very polite and professional.

A lovely cafe. Snigdha was very welcoming of us and our dog. Felt very much at home whilst on holiday.

Order was incorrect. We were given an iced black americano and not a hot one as ordered

Cuppa and catch up to meet my friend.good place to sit and catch up.drinks were good.

Nice seating inside and out. However for my coffee costing £4.20 I would expect my order to be correct. I paid extra for cream and oat milk and got neither. Extremely busy inside so I guess mistakes can happen. Friendly staff. Toilets however had no paper and were dirty. Maybe I should stick to Costa...

Amazing service! I ordered for accident hot latte instead of ice one and I asked for a cup with ice. Emilie offered to redo my order and made an amazing ice latte. I really recommend this Starbucks! Thank you again Emilie 🫶🏻

Coffees were damaged in transit to the point there was only one coffee able to be drank

A great place to have a break whilst shopping/sightseeing, or hanging out with friends.

Excellent, as always. Just what I needed. Five Stars

Toma & Tuwuaydah give me a great service with smile today!

Terrible place wouldn't recommend takes too long

Busy but what you expect with decent staff sort of the standard

Considering it’s Coventry this is the best Starbucks I’ve been too, young lad and lady served me this morning and was so lovely! The guy was very funny and good with customers and the girl was very quick and worked well as a team. She also put a love heart with the foam which I’ve never seen Starbucks staff do before as it’s supposed to be fast, even with the coffee pattern it was still the fastest service.

I don’t usually leave a review, but after my experience with it he staff today I had to! The Tuesday morning crew were so incredibly kind, and pleasantly sociable! They were very attentive and took extra care with adding a personal touch to my experience as a customer. As a manager and a barista myself, I truly appreciate the staff who were on! I wish I caught their names because they deserve a name drop, particularly the two guys who were working. They were amazing even when the queue was long, and they don’t waste any time making the drink, so you won’t be waiting long, even if you get food! I hope everyone gets the same experience! Thank you so much, especially for my shaken iced coffee thing at the end (lol it’s a mouthful to order though)!!

rly good drinks. ordered last minute and everything was there!! and the driver was rly nice the people working there need a shout out for being hard workers !!!

Staff is always polite, even in situations where you can notice the workload is more than the people currently on shift. Every time I get exactly what I order and even get my name right. Best Starbucks in the city

One drink spilled over, the other not correctly made.

Terribly over priced, was served a tiny drink topped up with about 90% ice. Will never visit a Starbucks again

It's okay place to visit especially when other cafes are closed

Missing alot of items not happy

very busy but drinks and food is good

Did not receive the coffee and still been charged

Nice cappuccino and a cup of tea and cake. Would visit again. Clean and tidy.

I came in this afternoon and had excellent customer service from Leonie. Very polite worker and made my time at starbucks that little bit better.

Great service. They spelled my name right haha. I asked for my crossiant to be warmed up and they did quickly!✨ but the let down is the table was dirty so I had to clear the mess before sitting down. And also it was very busy but that cannot be helped as I do understand it’s very hard job. ✨🌈

Literally every time I order the coffee is so milky compare to other sites.. For instance Starbucks in Bermuda Park, Walsgrave, binley, tile Hill is so much better.. Plus I always get upset stomach and end up on the loo multiple times a day.. The way they use one napkin on each cup and worktop etc is disgusting

Nice coffee shop in the centre of Coventry first time visit really thought out lay out of shop especially the high bench single stools really makes you feel comfortable

I love going to Starbucks coventry Starbucks have such good staff very co operative

Very friendly staff members and was understanding of my autism. (I find it hard to talk to new people and give eye contact). Non-judgemental people and made me feel content having some tea before a trip

Completely gave me the wrong drink entirely, not even any coffee in the frap what a waste of my money and lunch is ruined nice job

Shreya helped me choose a drink as the one I wanted was out of season, very helpful lovely and friendly xx

Enjoyed the coffee. Nice friendly atmosphere and experience.