Costa Coffee in Cheshire West and Chester

Just been in with my daughter for coffee and cake. The 4 young ladies serving were the most pleasant team I have the the enjoyment of being served by. Absolutely made the visit one of the high lights of our day. Please pass on this to the 4, credit to Costa!!

Friendly staff and nice coffees but the air con made it quite cooler than It needed to be. Good selection of coffees, cakes and pastries. Toilets were clean and presentable.

Excellent visit to this store. Staff really friendly and drinks/food were spot on. Will definitely return.

I visited here ordered cinnamon swirl - it was very dry and stale. The same happened in the Costa in Chester railway station- so disappointed- it’s put me off going to Costa as they are saving money trying to sell food past its best. Looking for another coffee shop now.

I love costa and they got my drink perfect! Great service and smiles. Will definitely be back for the Christmas drinks

Visiting Chester, the wife wanted to indulge herself in retail therapy, so opted to stay in Costa Coffee in the Grosvenor Shopping Centre for a spot of coffee therapy! Nice morning Café Latte, friendly helpful staff in clean & tidy cafe. Clean and tidy toilets - everything you need in the morning!

I visited Costa this week , good to see the Covid measures in place . The team were all very busy which is understandable . The Barista Maia was superb, super friendly big smile lovely chat and made my flat white to perfection ! Well done to the whole team .

Think we were unlucky. Arrived on a Saturday afternoon along with the rest of Chester it seems. Queued for ages, difficult to find a free, clean table but got there eventually. Very noisy not terribly inviting due to the crowds. It was what it was.

I had some time to kill before my train so had a walk around the shopping centre which had the usual shops but a very nice Costa. Service was quick and polite. The coffee was good. The restaurant was clean and tidy as were the toilets. I will return.

We called in for a drink whilst shopping in Chester. It was quite busy at the time but got served quickly. My Americano was not very strong & I watched as they made it & they made a small Americano & the topped it up with more water which diluted it but I didn`t realise this had diluted it untill I tasted it. I know that an Americano is an espresso with hot water but a large cup should be 2 espressos & not 1.

I popped in Costa Grosvenor Chester today for a quick coffee, was served by a pleasant, courteous male European assistant, but coffee served by female barrista, not sure if she is the manager, she had served me with luke warm coffee so I asked a passing assistant could I have it exchanged, which she obliged and took it to the barrista, who did not look happy about it to be changed, 15 minutes later I am still sitting without a coffee, which I am sure was done out of spite, appauling customer service and attitude, I left without a coffee in the end and asked for a refund, never go there again, and I will take this further.

I have never been a huge fan of Costa Coffee but i sometimes have a quick coffee and cake when i am out and about. The reason why i am not a big fan is because i find that they are quite corporate in everything that they do ,and i find that this shows with Costa more than any other food chain. I know that people are in business to make money but with Costa i have found that they have taken saving money to a new level . Whilst visiting Chester my husband and i were passing Costa when we decided to go in for a coffee and cake ,the queue was quite long so i decided to go to the loo before sitting down whilst my husband was in the queue, however i couldn't use the loo because i didn't have my receipt with a code on to enter onto a door lock. I looked at my husbands place in the queue and he was still a fair way off being served and i knew that i couldn't wait that long so we decided to leave.Costa sometimes you have to think of your customers needs above some of your profits, i am an owner of a tea rooms and i sometimes have non customers using our loo ,but if it means our customers being able to use our loo as and when they need to so be it. I would never compromise my customers needs for the usage of a bit of loo roll,hand soap and paper towels because i truly believe in customer care. From a small independent tea room owner.

I'm beginning to feel that Costa has lost the plot a little. There's a scruffiness about the place, It feels as though it needs a thorough scrubbing out. The noise level from the coffee preparation totally takes over and from being the place to pop into for a quick lunch and coffee it has become the place to avoid. Such a shame.

Had an early flat white this morning Having dropped off at Airbus, fairly quite as early! Friendly welcome, excellent coffee!! And the bonus of saving a little by using my own takeaway cup;-)

A group of us visiting this lovely city, stopped here for a bite to eat and a hot drink. It ended up a good stop off. Not overly friendly staff, just getting on with the job. Spacious and clean, we decided to sit outside the main cafe under the shopping centre's main roof. The hot chocolate wasn't overly hot. Tiffin was good, as was the company, which saved the day.

Good coffee, friendly staff just a little extra attention needed on the cleanliness on the tables as quite a few were dirty and no staff around to clean up.

Ordered a speciality hot chocolate which was only Luke warm . No milk or cream just thick chocolate in a small glass. Horrible

OK, this may be a coffee shop inside the centre but it is a nice retreat, with all the usual Costa menu on offer. Seating available both inside and outside and you can then relax and watch the locals go by. Located inside the Grosvenor centre almost next to the Debenhams entrance. Service is always swift and pleasant .

A pitt stop for a toastie and a coffee.You can sit inside or out.It was very clean unlike some Costas I’ve been in.There staff were very friendly and helpful

Costas is a great place to relax while shopping in historic Chester. I had a iced coffee. Service was excellent .

Called in for a quick Coffee on Saturday Afternoon, which as usual was very busy. Had 2 coffees & raspberry Cake. Really Nice Cake. The staff were rushed off their feet & just about coped, Well Done & keep up the good work.

Made to feel welcome by the staff who were friendly and helpful the food was very good drinks were hot

This Costa is good but cant struggle with numbers of punters but the staff try hard to accommodate the desire for the masses coffee needs, well worth a coffee stop.

Great food and coffee but please - Mid December, week day and 2 barista’s on duty, with a line going out of the door just isn’t good enough. Sort it out COSTA!

Waited in the que for 40 minutes mins then left as it was not moving the service in this shop is rubbish only 2 staff serving and one clearing tables there were lots walking out I would say I saw at least 8/9 people may be more we are not used to type of poor service with costa I normally praise costa but this one is poor .

drinks good, service bad n slow my friends, out of three members of staff, only one was doing anything productive, I hear Starbucks do good coffee. Unless you don’t want to get a knee replacement, don’t bother coming in, you’ll be standing there longer than you’ll be sat. Avoid like the plague bros.

Coffee is really good when you eventually get it .They might even get your order right. Slowest most unorganised costa I’ve ever visited.

My friend and I were in Costa Cafe in Grosvenor Precinct, I asked for 2 coffees to drink inside. They gave me takeaway cardboard cups, I said no I wanted cup and saucers. The manager said it was either take it or leave it, they had charged me for sitting inside prices. It was very bad service especially as she was the manager. We will NEVER go there again

Dirty tables inside and out. Coffee like brown dish water. Terrible service. Won`t bother again. Plenty of other independent coffee shops to choose from.

Out of all the ones in Chester this is my favourite to visit. It is busy at times but is also one of the largest for seating and has quick service too. I have never had a major issue with this Costa and really enjoy taking 20 minutes out of my day here to get some rest and take in a delicious coffee or hot chocolate.

I have visited quite a few Costa Coffee Shops and never found a bad one. This one was the same high standard you expect, good coffee and pleasant polite staff.

Been in twice now with friends and I have to say it's been really good. Staff were super friendly, place was lovely and clean and the cakes they had on offer were amazing. Will keep coming back to this costa. Toilets, free wifi and plenty of seating areas. Well done costa.

We love the large celebration sized cookies, great for birthdays or any get-together. You can have them decorated as you like with a couple of hours notice. Great little outlet right in the middle of the Grosvenor shopping centre

Just in town to meet friends and didn't really know my way around, so just off the P&R;, we popped into the centre for a quick pit stop before finding the "Clock Tower" and our friends.

Popped into costa whilst shopping. It was very busy the queue was nearly out the door. However I was served in hardely any time at all. The cafe was quiet full but it was clean and they was plenty of staff around. The staff were friendly. I had a medium mocha which was lovely. The barista even decided to do a parm tree on the top as chocolate decoration. Very creative will be back

Lovely little Costa Coffee & not to busy for a Saturday morning. Staff were helpful. Toilets were clean & the place itself was clean enough. Coffee was hot & very nice.

Visited this morning 9am. Only one person in front being served. Barrister took a while to sign into a till, did look up after a few minutes and said 'be with you now '. Then proceeded to ignore me and started talking to a colleague further down the counter . I ordered drinks and food from another barrister First girl brought food over minus jam, no apologies, stuck up attitude. Sorry, not good customer care

Service appalling made to pay 10p for an additional butter that I normally get. Why do I get 3 at Tesco and smiths and forgot my marmalade. Will use else were.

Not a great experience at this Costa! Called in today Sunday With my family which included a young baby. It was not very busy but the queue was at the door ( Why?) It took 20 minutes to be served but don't worry you can listen to the very loud music that was blasting out all over the coffee shop. Thinking we could have a quiet 5 minutes with the family, with a coffee and something to eat was not to be. You had to shout to each other to get yourself heard.

I am a big fan of Costa, a UK company who pay their taxes. Enough said. The OPS blend is a great tasting coffee bean

I've always wandered past and it's always looked busy, however I braved it on a shopping heavy day and I was pleased with the speed of which I was served and how quick my drink came too. Well done Costa you've done it again! :D

I normally go here for a skinny latte. However today I thought like the need to splurge so opted for something on the new menu. Toffee apple hot chocolate. Sounds delicious before even trying it and its superb. Lots of cream and sprinkles of toffee. Atmosphere was a little busy at lunch time but they have a little semi raised area which is like a little peaceful oasis. Highly recommend this place and the drinks

Light, bright, adequate seating. Reasonably friendly staff. I love Costa coffee - the best. The cakes looked good. Service was slow, waiting for the machine to do its stuff, whilst about 3 back in the queue.

I love coming here because the staff are so nice and friendly, Jonny one of the main barista's makes the experience fun and exciting that it makes the time fly, he asks about our day and if we need anything, I don't normally see this in many coffee shops, he always has a smile and the shop is always clean and tidy, if you are in the area and you want a great experience then make sure you get your coffee made by Jonny, you won't be disappointed

Very busy but lovely coffee just tried the new popcorn cappuccino it was great will definitely have again

Not made to feel particularly welcome in this branch by any member of staff. Tables dirty, and the bad attitude of the barrister in particular sticks in my mind.

We visited here on a recent trip to Chester. Not great based on this visit..staff weren't very friendly and coffee and hot chocolate very mediocre as were our sandwiches which were dry and very lacking in either filling or flavour. Could be so much better.

Costa Coffee is our favourite coffee shop - good fast service even when very busy. This Costa Coffee however did not have tables for four people or more taken up by a single person with a coffee and laptop etc.

Just a Costa like any other, expensive chocolate...we where served by a very moody young man. No smile, no personality. If you work in customer service surely you need to try to be nice??

I Stopped off at Costa St Michael's square today for my lunch. I usually go to another coffee shop but thought I would try this one for a change. I was not at all impressed with the Limited Edition Chicken and salad wrap I bought. When I picked half of the wrap up to eat it felt half empty which made me open it up to look at the filling. You can see by the photo I took of it it was half empty. For £3.75 I would have expected a lot more filling in the wrap. No problem with the Latte but will not be buying a wrap here again.

I love Costa Costa but this visit was very disappointing - a long queue with slow service which could have been improved if a member of staff stopped preparing freebie samples for people passing outside. The wait was made worse by spilt milk landing on my feet as I was handed the tray by another member of staff. Slow reaction meant that it was at least a minute before I was handed a cloth to dry my feet. The experience today didn't improve as I couldn't hear my friends speak over the very noisy clattering of plates and cups in the service area. Poor standard of service Costa!

I have visited this Costa once before and I was simply unimpressed it was like a bombsite behind the counter this was at 5:00 you would have thought by then cleaning would be done but no. Everywhere you looked was just dirty. Enjoyed my hot chocolate but the customer service was not up to standard very quiet and just unacceptable. So I decided to visit again because I do like my costas and there's free wifi. I had my usual hot chocolate. Have to say second visit was slightly better I managed to charge my phone while I was in there and customer service average. I really think Costa need to improve otherwise there lose customers prices are a bit expensive too!!

You know what to expect as a latte in the morning. So no risks I went to get my morning shot at Costa.

Sorry to say this, but this is the worst Costa I have ever been in - and I've been in a good few. We visited at 10.30am on a Friday morning - nowhere was particularly busy - but we queued for over 20 mins to be served. There was one member of staff serving, one barista, one floating about occasionally wiping tables and another - well, I have no idea what she was supposed to be doing, but she wasn't serving customers! When we were EVENTUALLY served there was not even an apology for the amount of time we waited! On top of that, the toilets were a mess - and this was in the morning so I wouldn't like to have gone back in the afternoon!

Liked the layout very modern and if your lucky you can sneak away in a little hideaway up the stairs which appears to be hidden away like a snug.

The best thing about this costa apart from the latte is the staff. They are all so happy smiley and helpful very pleasent to be served by young enthusiastic people. the service is quick and the cakes very tasty its the one costa i always visit in chester :)

Visited Chester for first time today and came across the costa coffee visiting the Grosvenor shopping centre the staff were friendly and the food was cooked well and the wait was not too long even though they were busy as always I have the lemon tart which never fails to impress but I had the basil,tomato and cheese panini as well and that was also good.My latte coffee I enjoyed my family also enjoyed their choices of food.

Costa customers are well served in Chester, with city centre cafes over W H Smith adjacent to the Eastgate Clock and at the top of Watergate Street near The Cross. Both are pleasant venues. There are cafes also at the railway station, and on the Greyhound Business Park outside the city. Like Costas everywhere, the venues are popular and can get crowded, but you can usually find seats.

A Whitbread owned company that is over priced, as other coffee chains are. If you want great coffee at sensible prices, there are a number in Chester, if not the world.

We went here for a coffee after a walk around Chester to get a warm and a lovely Latte each the we headed back to The Grosvenor Hotel for another one.