Costa Coffee in Bassetlaw

Staff provided me with takeaway cups when they asked if i was sitting in and said yes and didn’t put the correct sauce inside of my cup due to this, selfish people sat in the comfiest seats with NO DRINK!!! 🤯 Staff are just incompetent and prices as always are extortionate. Not worth the prices as they do not provide you what is said on the menu

Served by Karen, well what can I say, ordered toast and butter and was given 3 small little butters, now on a normal piece of toast this would be sufficient but on their large slices, you really need 2 butters, so I went to ask for a couple more, not the entire box just 2, and was rudely spoken to by Karen again who demanded I pay 10p for an extra butter, now when I said I have never had this problem in any of the other costa's I have visited up and down the country and I was told "they should be charging you" turned round and carried on nattering some kind of nonsense about me to someone else behind the counter. I was left there feeling rather stupid. I was in Gloucester the day before, London and Cornwall in the previous days all who offered extra butter without non of this I am the manager and what I say goes! Will not go in their again, just over principle and Karen's rudeness.

was served by Suzanne, she was polite and helpful the cakes were very nice. mine was choc biscuit loaf cake.we had americano and milk coffee also very nice.

There tends to be very little to consider with reviews of coffee chain cafes, so all I can really say about Costa Coffee in Retford is that it is a good example of the genre. Clean, tidy, centrally located, decent coffees and friendly, efficient service.

Use this Costa regularly, all the staff are nice apart from The Manageress and assistant manageress who are rude, surly and do not make this a nice experience.

Staff were unprofessional the older blonde woman behind the till was so rude,was made to stand and wait while they were talking.

Since reopening after lockdown Costa seems to have got better. The place is cleaner and staff greeting you are really friendly. They do seem slower at preparing drinks and the queues can be quite long but this seems to be down to them adhering to social distancing. The only downside is you don’t get your receipt anymore... been 4 times and had to ask for it each time and only been able to provide it once?! Keep up this cleanliness standard and we’ll be returning.

Nice coffee and area, have been coming here for years since it was built. Always been good, quite annoying have to use a code for the toilet. Could maybe do with a porch as the restaurant gets quite chilly whenever the door opens even at the back. Staff were perfectly helpful, friendly and super quick.

Friendly staff , clean and tidy surroundings, prompt service or at least an acknowledgment of your prescence when they are busy.

Typically of corporate chains, the staff were completely disinterested, the place scruffy and untidy and the prices exorbitant. Why do people go to these places, I shan't go again.

DON’T LOSE YOUR COSTA RECEIPT IF YOU NEED TO USE THEIR RETFORD TOILET In common with many more rural market towns, quaint little Retford in North Notts has had its fair share of shop closures, due to online purchasing. This has led to a burgeoning of coffee and charity shops. Fortunately, there are still some independent retailers left but few are open on Sunday morning. However , the choice of coffee shops is not great on a Sunday. I went into the town with some relatives for a coffee on a bright October morning and found only two places available This is a shame as many visitors pass through looking at the town’s historic features. There were plenty of people walking through the cobbled square. Where to get a coffee? The first place was Spencers across the Market Square and the second was Costa Coffea, which is in the pedestrianised centre, Carol gate. It opens at 8:30 AM and closes at 5 PM I had not been in this café before, because I prefer the more authentic and independent Italian café, with home-made food and excellent coffee on the opposite corner. Unfortunately, it is not open on Sunday. Costa coffee is, of course, a leading brand and says everywhere that it is “the nations favourite”. We all went in and it was warm inside on a chilly day. That was a good thing. The first thing I saw was it was extremely busy. There were even mothers there with pushchairs having a bit more difficult time than others, because of the way it is designed, not giving them enough space to get in and out We found some of the round pine tables- which are of good quality and I looked around. Virtually the whole of the coffee coloured wall decoration was confined to pictures of coffee cups and slogans aimed at convincing you that you had come into the right place and made the right decision to have a cup of coffee there. The chairs were extremely comfortable. No one was hurried and a feature was the provision of a number of different Sunday newspapers for Customers to read. There were plenty of helpers cleaning tables in a most efficient way. They had to go into little dividing bays where people sat in fours, some behind small iron railings. Up.above were small spotlights. I could not see anywhere for children to sit. It was obviously intended for mainly young adults to come in and meet and check their mobile phones.The general ambience was welcoming and the staff t pleasant The counter, as one came in, showed a range of very luscious cakes but I was disappointed at seeing so many plastic bottles for other drinks.. I was also told that Costa Coffee had no plans to replace the plastic strawss which they were using. These are so damaging for the environment. Whether that was official policy or not I do not know. All of the white china was chunky and good to handle. I noticed that on the top of my wife’s coffee a design had been created with the cream. However, I found my coffee was too insipid. It did not have enough bite for my taste. From where I sat there were large coloured glass vases through which the light from the windows shone While the toilets were extremely well-kept clean and well-equipped, I found the method of protecting them most unwelcoming. I’m used to French restaurants giving no trouble in allowing a non-customer to fulfil a natural need and go to the toilet, but Costa coffee wants to restrict every toilet use to customers who have paid. To enter a toilet you have to look at your receipt and find a code number which is then tapped into the lock on the door to the toilet area. My son suggested that this may be to prevent drug users from going in. Of course it probably keeps them cleaner, but I’ve never seen drug users around that area at all- Hopefully, some of the more newer and independent coffee shops, which have facilities for children will give more competition to this chain which has come to dominate the market worldwide. I found it overpriced and over-hyped. That's me! Each person to their coffee cup.

One of the nicest costas I have visited. Had a good range of sandwiches and service was relatively quick with a smile. Offered to bring my hot sandwich over to me and no sign of any pets unlike other places I have been in Retford. I suggest if you have pets and want to take them into food establishments that you nip down to a cafe with outdoor seating!

visited for a lunchtime drink, Service was quick and polite. Our drinks arrived quickly. The shop was quite busy as it was Saturday lunch time. The staff were cleaning as quick as people left. The coffee was good and hot and as requested. Just felt it lacked the personal touch. felt like we were just another customer rather than a valued customer.

Very efficient staff who go out of their way to please. Excellent coffee. I always appear to know someone for a chat.

Went today with my fiancé and chihuahua dog which happily gets into her bag. Was served coffee and we sat in the corner. An older member of staff was cleaning up and quickly went to the counter to tell other members of staff that we had a dog in a bag. Why she didn’t confront us herself I don’t know! Now where I’m from, it’s normal to take dogs into cafes especially chihuahuas as they’re small and like I said mine has her own bag which she loves to be in. Before I entered the shop I did check in the door and there was nothing on there to prohibit dogs which is why we went in. A female employee came over and shouted “do you have a dog in your bag?” She was so loud everyone looked at us in the shop, it wasn’t full but there were many people in. Before I had chance to reply she shouted it again. We explained it was normal where we came from and she said again, “your not allowed in with dogs it says so on the door. I appreciate that dogs are not always allowed, but I did look on the door before entering, and I did not see anything to say dogs were prohibited. Maybe I missed it, then it was my mistake. But it was the employees attitude that got me, shouting so the whole of Costa looked, my fiancé is pretty quiet but even he said about her shouting! I’m only visiting and probably won’t come back again, but if I ever did I would serious avoid this costa shop! Instead of being nice and explaining that dogs were not allowed, we were shouted at. On existing the shop, I did look on the door and there was nothing on there about dogs. If there was I didn’t see anything!

Ok so I know it says I visited in Aug but I go here every couple of weeks. Everyone has that place they visit when they need a smile put back on their faces. For me it's 'Mint Chock Chip Creamy Cooler Time'. Yep the drink makes me smile again..yep I always have the whipped cream as that little extra cheer me up treat but it's also the staff.. Always have a smile, always make you smile and especially the young man that works there! How does anyone have that much energy all the time! Anyway thanks Costa Retford for keeping me smiling. 😄👍

Lovely place to go. Staff always friendly. Cafe is clean and the air con is welcome especially in Summer. No vegan options

Paramos para tomar un café, encontramos la zona de servicio entre elegir, algo lleno de pagar y pedir bebidas esperando en la misma zona. Aparte de eso, el ambiente era limpio y cómodo, el café estaba bueno, pero creo que hay una monotonía sobre las galletas, antes y pasteles.

The usual costa coffee shop but service often slow and tables not cleared very quickly. Friendly staff

No voy a volver de nuevo! Tuvimos que pedir para conseguir una taza diferente después el director tuvo su pulgar en el borde de la mina después de estar en la papelera! Y luego enjugó la boquilla con un paño frother manky. Y él realmente esnifado los clientes anteriores cafés para ver que era lo que! Y su placa dice que el gerente!

Hay muchos otros excelentes cafeterías independientes en Retford para elegir. Visité este como un lugar para encontrarse con alguien que no conocía y me hubiera gustado Retford sólo ellos fuera y desaparecido en una cafetería independiente. El café es caro y es imposible pedir un café sin otros seis preguntas; ¿qué tamaño, con crema/leche, bebida o salida. . . bla bla bla" me vuelve loca! El ambiente es ruidoso - Máquinas de café Barista silbido y gritando por todo el tiempo que estuve allí. He usado el retrete - maloliente y no muy agradable. En general, es mejor evitarlo.

Really good coffee and cakes. Quite expensive though.... Worth it for a special treat. Great staff too.

Called in here for a coffee after visiting the Accountants. The staff were friendly and the coffee shop had a lovely homely feel. The raspberry and almond bake and the chocolate brownie are to die for. The flat white is the best coffee.

La costumbre sirve platos costa pero tiene un lugar de café 'local' sensación. El personal siempre es amable y se insiste en que si el café no es perfecta harán de nuevo gratis. También hace recomendaciones acerca del café, como que la leche el sabor...

We always call in here on our Sunday visits and the staff are always very pleasant. I usually have a cortado as I don't like froth and lots of milk, however this time my little cup of coffee was a quarter froth so very little coffee, I should have taken it back but the queue was bigger so I didn't bother but I do wish the people making coffee would just take a little more care and understand when and when not to froth the milk!

always enjoy costa coffee and toasties love the seasonal varieties of coffees. staf it to anyonef are so pleasant. would recommend

Nipped in for a hot chocolate and toast with a friend for catch up, always busy, sometimes hard to get a table but find its always clean, I love there toast I always find it to be different because they toast it on a griddle. A little expensive but I do like what they serve so I'm ok with it.

Had a lovely pot of tea in Retford's lovely Costa today.It was clean with nice friendly staff and service with a smile.

Great coffee but why do COSTA not clear their tables, really annoying!!!The staff where friendly enough but they just can't see the impression it creates!

A day out and about, shopping, market day, and a catch up. We popped in here around 12 noon for a coffee. We ordered 1 X cappuchino, 1 X latte, 1 X chocolate and 1 lemon tart. It wasn't overly busy but it took around 10minutes too get the drinks sorted, it seemed chaotic and stressful for the staff. When we got the drinks they were hot and nice but can honestly say the slowest costa coffee we have ever been in

As costa is a chain brand one can always expect to enjoy a nice cup of coffee with a slice of cake or a toastie. The staff are always friendly, however, they often look a little understaffed and as a result seem to be slightly stressed when serving customers. The food is always nice as is the coffee (which i personally prefer to the starbucks coffee.) The atmosphere is relaxing too!Will be coming back again

The staff at Costa are quirky and friendly. Have been in there dozens of times in both quiet and busy points. They always serve promptly, and keep the cafe tables cleaned regularly.

Two small hot chocolates with the works, raspberry & blackcurrant blueberry and lemon muffins just over £11. Nice atmosphere friendly service. There was a new member of staff and it was lovely to see the other staff supporting him.Music was a bit dreary and it was noisy. Overall, nice place to stop on a shopping trip.

For a chain coffee shop, Costa in Newark is very good. Pleasant staff who were smiling and pleased to help, and utilitarian surroundings, but none the worse for that. A great bolthole on a wet day - which this was!

Very poor customer service. Staff sweeping up in front of our table whilst we were drinking our coffee.

Always spaces and easy to order.Friendly staff and quick service. Tasty food and drink. Reasonably prices but worth getting a loyalty card.

Great coffee, clean shop but the prices are mad. Would love to vist more but the cost keeps me away.

Its what it says on the can as they say,Its Costa coffee .just like every other.I must say that its a lot cleaner than other Costa's Ive been to.Great place to stop,have a coffee and get your emails

We visit Costa quite regularly, now that there is one in Retford. I always have a chocolate brownie and the other half has a blueberry muffin. They are absolutely delicious, every time. The tea is nice and the coolers are a must in the summer. Sometimes the paninis are too hard when warmed but the sandwiches are always nice, soft and tasty.

Very friendly staff very helpful. Clean and very easy to move about, due to the fact I'm in a wheelchair.

Support independent coffee shops in Retford, they are far more worthy of spending a tenner on than a big corporation like Costa. If we all spent a fiver a week in local businesses we'd put an extra 3 million into the local economy. If you want to see your town thrive, then back the local coffee shops. Not Costa. Do we pride ourselves on local character, or do we just want to be the same as every other town centre?

I think it's very expensive, the coffee cups are too large, even the normal size is like soup bowl. The staff friendly and helpful. Selection of cakes good but again overpriced. One drawback, at busy times if you are lucky enough to find an seating area the table top is full of dirty dishes due to waitresses serving at the till area. Nice place to be seen and chat. But prefer the 10 Green Bottles in the market, but also fast catching up with prices.

Friendly polite service. good coffee and cakes. Environment cleant and pleasant. Fairly busy place but not still pleasant to sit in.Enjoyed our lunch of coffee and cakes

we have breakfast in costa coffee in retford every week . we have toasties different ones and theyre so tasty. and the coffee is great too. look forward to it. ften meet up with family and id recommend it

Never a let down when you come here.Consistent coffee, fresh cakes and smiley staff.A gem amongst Costa shops!!

There's nothing unique about Costa now , once it was the only place to get a barista style coffee easily in your town.But now there's lots of people doing great coffee , so do your taste buds a favour and seek at your local barista served coffee place .

I would normally say that pretty much every Costa Coffee is the same in the UK, but I have to admit that the guy working behind the counter actually makes me feel like my day hasn't actually been so rubbish! Never been greeted by any member of staff who is so cheerful all the time, and it's absolutely infectious, I think sometimes we go in just because he brightens up your day! Lovely, friendly Costa.

No dislikes about costa's Its nice when you can drop in to a nice place for an afternoon coffee and biscuits with a brilliant atmosphere we highly recommend it.

Having visited many Costa Coffee houses over the years I generally find them to be rather dirty and unkempt. The Retford cafe is run by older ladies and was spotless and a real pleasure. We call in whenever we are in Retford, which is not ofter.