Costa Coffee in Bassetlaw

First time I've been to a Costa The last time I will ever go to one ! Scruffy place,tenner for two coffees now they want £100 because I parked in there car park while I used there services !!!!! My advice avoid Costa like the plague !!!!!

Rude staff, cold drinks when should be hot. Ordered a new hot milkshake but when I finally received it, it was Luke warm. I took it back to the counter and told them. The woman took it from me, turned her back and said absolutely nothing! When a replacement was ready I went to collect it and asked if it was my drink….”Yeah!” Was the answer!! and turned her back on me again! No apology, nothing!!!!

The place was filthy! The car park was full of Costa cups and wooden stirrers and inside was disgusting! The floors were filthy, the chairs filthy, the tables filthy! It had only been open 45 minutes so there is no way that it was clean when it opened. I had to ask for a napkin as I wasn't given one and there were none out for me to take. I couldn't finish my good and drink as I felt uncomfortable in the filth. It was that bad!! I WILL NOT be going back.

I don't normally leave a review for Costa.The service was diabolical one person behind the counter serving with no rush in her.Two girls making drinks not chatty or engaging at all and a girl chatting to them I presume from the kitchen Distinct lack of engaging with customers poor quality service come on guys liven it up abit why not think on your feet two serve one on drinks station the queue was getting longer n longer at least 15 waiting.

I’ve been twice in the last few days and been greeted by the same grumpy staff apart from the young Asian girl who was you and very friendly. The coffee itself was very good but the attitude wasn’t great. i know it has to be a non stop stressful environment dealing with people in a hospital but it’s also a time when you have to be professional. All in I’d say very disappointing.

Colleagues could be more friendly, asked a simple question snapped at. Not great. Also moaning loudly about how busy they are.

I visit this Costa regularly, purely for the service I receive, today especially stands out as Graham shone brightly, friendly, courteous and put a smile on my face, keep doing what you do Graham

Stopped off here on the way to the Peaks. Clean and friendly place, good parking and hot chocolates and cakes as you’d hope for. Everything was in stock and loos were clean, would stop again.

I went to the drive thru costa coffee near kings I’ll hospital and ordered an iced chai tea latte with semi skimmed milk, which she said was fine, I received a regular latte with whole milk. Would not recommend.

Outside area needs jet washing and cleaning looks scruffy staff are allways bizzy car park can be a problem in the morning and dinner time because of drive through

Very good coffee this place has amazing quality of food and drinks , amazing, management by the local staff members! Thanks to costa for making a beautiful Coffee Restaurant and supporting charity!

It is a nice place staff are friendly but on a hot day the cakes are uncovered which attracts flies not very nice,saw flies on the cakes which puts you off buying them,

I’m reviewing the new drive through that has opened near Kings Mill hospital. Firstly there place is nice, good layout and plenty of tables. Ordered a coffee and sat outside and there lies the usual problem. All the tables outside are smoking so you are subjected to the foul stench of second hand smoke. Seen a few places recently that are starting to address this. Sadly this isn’t one and would have been a great opportunity being so close to a hospital!

Always guaranteed an excellent decaf coffee with almond milk and staff so friendly they bring it to the table for you Daily newspapers always available to read

We all called here for coffee and cake as I visited the hospital regular It is situated just inside the main entrance Not large, but friendly and quick service nice to site down and watch the world go by and if like me you are very slow on the Legs and you need one of the electric buggy’s to give you a lift down then long corridors it’s a ideal location to flag one down I always think the price is a little over the top but the coffee is always perfect

Went for a coffee at 4pm. The front entrance was strewn with serviettes and litter plus tables still need to be cleared - looked unkempt and uncared for. Went in and as we queued I scanned for a table - the window seats were blocked off as presumably had been cleaned for the day but the free tables I could see were all piled with cups plates etc waiting to be cleared. Gave off an air of neglect so I said to my husband that I didn’t need a coffee that much so we left. Happily, found a place round the corner in the old Lloyd's bank building.. Fab place - good coffee, lovely decor and CLEAN! Sorry Mansfield Costa - much as I love your coffee, I prefer to patronise a place that looks as if the staff care about it and one that is pleasant to sit in.

No matter how busy the store is we always get fantastic service. Customer service is always brilliant. Cheerful, polite and welcoming. Very efficient. Coffee of course is the best. Good choice of snacks and other drinks. Always busy, due to good quality produce and cleanliness. Long lives Costas. Keep up the good work.

I love the coffee at Costa coffee it's frothy and tastey my daughter and I go often just for a bit of chill time

Me and my daughter popped in for coffee, not impressed by the amount of dirty tables, and the queue at the counter. We only wanted a coffee each but we had to wait ages in the queue which I didn't think was that long. I had to tell the server twice my order as she wasn't really concentrating and then had to go through it again as she was putting it through the till. When the drinks were made they were very nice but just sempt to take a long time from walking into the coffee shop to actually getting our drinks.

Were in a bit of a rush so needed a quick lunch. Had tea and a sandwich. Very pleasant staff and comfortable seating. The tea was very good but the sandwich was tasteless which was disappointing. Was served very quickly.

Always come here for a treat at a weekend, if we don't have a toastie we will always have a drink! Sometimes it can get busy but doesn't that tell you something. Always delicious!

Esta solía ser una buena Costa para visitar, pero hoy no fue así. Tuve americano con leche de soja, la soja y fuimos en el café, motas, nunca visto antes. El lugar no estaba lleno, pero había muchas mesas sin recoger.

Have visited many Costa coffee place

Centro de la ciudad de mansfield visité hoy costa. Poco, pero tanto personas que sirve era amable y eficiente. También parecía estar bien arreglados.

Regularmente las tiendas de café Costa por todo el lugar y quedé sorprendido hoy en la ciudad de mansfield Center que tardaron más de 25 minutos para que nos sirvieran. Dos miembros del personal que sirve (lentamente) mientras que otros eran numerosas mesas y cojan, no estoy bromeando, enderezar las botellas en la nevera cuando había una cola de clientes fuera de la puerta! Tuve un almuerzo de 40 minutos, y como tenía prisa por mi café que para llegar a la oficina a tiempo, se van a otro lugar la próxima vez. No me impresionó.

Dropped in Sunday morning 9th. Oct. about 10.15 a.m. good queue, but service very slow, had to wait a little over 20 mins, several people fed up and left, 3 working on counter, finally got my order at 10.40. Will think twice before I go in again.

Visited here a lot as mum was poorly. Akways big ques but staff friendly. Breastfed my baby here multiple times and always felt comfortable never been made to feed in private

Como usted espera estar en un hospital es muy concurrido y largas. Su pedido es tomado y colocado en la bandeja y la comida tienes que esperar para el café a veces 10 en la cola. Con un miembro de la familia, mal que visite...

I often call in Costa Coffee on Westgate in town centre. Coffees are generally good and staff are friendly. Always think cakes are expensive for portion size. Lovely pannatone. But management need to spend some money on the place. I sat on a chair today and the upholstery was disgusting. Very badly stained. Very popular cafe but in need of some t.l.c.

Amazing coffee as per Costa style some of the staff could be more friendly. The car park is always full so additional car parking over the other side. Wish it had drive through. Easy to get too free parking too

go every weekend to costa coffee in new mill lane mansfield coffee always hot and toasties are very good the muffins are also very good moist not dry like in other places

I was absolutely shocked to meet my daughter and her friends (17 year olds) They had all ordered the same hot chocolate with cream - all charged the same ; when the drinks arrived their was only one with cream ; not wanting to cause hassle they sat down but then thought they should raise the issue;The 'man' (tall) who my friend approached was rude and quite frankly bullyish to these girls; He said they had got it wrong and as he took the order he didn't make a mistake; He was actually very abrupt and quite frankly rude; When I arrived the girls were visbably embarrassed; When I turned round to look at the gentleman he was discuusing with a colleague- when he caught me looking he hissed 'can I help you"?? I asked him not to discuss the situation unless it was the facts, he continued that it was the facts and they were wrong.; same price? same drink?....different end product??I got the girls to leave immediantley. If you wish to view any CCTV you have then you can review your staffs behavior.Shocking!

We love Costa Coffee! The cakes are a tasty treat once in a while! We are weekly visitors, a large mocha and a large strawberries & cream! Double your points is our face periods lol

I visit this particular Costa a few times a week. Our office will often do a Costa run for the fruit ice drinks they do, the only thing is they never have any of the flavours but the pineapple one. They do have a good choice (on the menu) but it's frustrating when pretty much the whole office want a specific one and more often than not they don't have it. Other than that it's a nice Costa and I will return again in hopes of getting the flavour ice drink we want.

I was here a lot while I was having to be at the hospital to visit my Mother, who was getting cancer treatment, then dying. It was such a relief to be able to go somewhere safe, relaxing and totally separate feeling from the hospital environment. The staff were very friendly and easy going, and they make really good cortado.

Forgot to review this, actually visited this before the new one in Sutton, on the Market Place. Was here with the wife, following an x-ray. I actually prefer the volunteer caff, but the wife said we should try it. Coffee was ok, the pastries we had were very good, in comparison to the coffee I had in Sutton, I would say Sutton was much better. I have been past this outlet many, many times, and invariably there are a number of tables requiring clearing and cleaning, you can see people having to sit at an uncleared table and not liking it. Seems to be undermanned. Avoid the 'high' tables, they wobble and your coffee ends up in the saucer! As per the title - Could do..........