Costa Coffee in Fareham

So asked for Black Forest hot chocolate but they gave it to me without cream , when I asked for cream to which she said "you asked for black forest hot chocolate ", I said if you look in the picture it comes with cream. So she gave me cream, which ran out, and then she was going to give me that, so I asked for more cream as it was a tiny amount , so they she found some eventually then that ran out, so it was no where near what the picture looked like . So Costa either makes sure you have the supplies in, and your staff have the right attitude for the public because she clearly did not 👎

Spent 30 mins queueing to order then spent another 20 mins to obtain my two hot chocolates. Absolutely ridiculous. The lady making drinks was faffing and not really doing much. Total go slow. 4 members of staff so not even short staffed! Bloke behind the till was sarcastic.

Really poor service. The manager or older staff member is beyond rude to the younger staff. You can see the customers are uncomfortable how she treats them. If that was child being spoke to like I’d have a word. Those kids have a Saturday or weekend job, working hard with a long queue and she’s rude. Also other staff don’t clean the tables or cups away unless you ask. Really poor service.

Painfully slow in the mornings, have to repeat your order 3 times and they still get it wrong. Staff very friendly but do not work well together. Clean and tidy

We came here for waters and we are kids and one of the employees was really rude she said uhhh we only do it in glasses and she was really nice to other customers and we had plastic cups yesterday . And we had to wait for 20 mins

Missing a gingerbread biscuit and delivered the wrong coffee

Friendly staff. Nice and easy relaxed atmosphere to enjoy your coffee. Nice selection of sweets.

Friendly staff. Nice and easy relaxed atmosphere to enjoy your coffee. Nice selection of sweets.

It's the worst Costa around. The Manager is so rude to the younger staff, every thing I've ever had from there is wrong and it's because she rings it up wrong, doesn't listen. They never have any of the seasonal drinks available and recently they had no bread or bread based foods and no till roll so she was shouting the orders out at the poor girl making drinks who of course couldn't remember them all. It's always a shambles in here.

It's the worst Costa around. The Manager is so rude to the younger staff, every thing I've ever had from there is wrong and it's because she rings it up wrong, doesn't listen. They never have any of the seasonal drinks available and recently they had no bread or bread based foods and no till roll so she was shouting the orders out at the poor girl making drinks who of course couldn't remember them all. It's always a shambles in here.

Love the 50p stick I got a medium drink Ty Costa

Went in to claim my free birthday cake to share with my son, as well as ordering 3 drinks and cake for my wife and mum. There was a note on the till explaining the Costa club reward scanner was down so I couldn't claim beans and should keep my receipt. Update May 24 - Staff now very friendly and efficient, location of store is good. Marked down a star for price. I politely asked if I was still able to claim the cake as it was my birthday and the girl serving me rolled her eyes and flat out said 'no'. Not, "im really sorry but our machine isn't working" or even a happy birthday... I cancelled the cakes out of irritation and she sighed. Bought the 3 drinks to stop my 5yo son from being upset and then she didn't give me the receipt so I could claim my reward points back. Went in for a free cake I couldn't get, spent a tenner on 3 drinks I didn't even originally want and the customer service was awful. I won't be going back. I went to the bakery opposite to get cake instead. They appreciated the custom.

I used to be a regular in this shop, used to love the atmosphere last year with the old team. New staff member with white hair and name badge Cheryl, I believe she’s the new manager, does not know at all or take any care in making anyone’s drinks or food (being corrected multiple times by multiple members of staff i’ve not seen before, burnt toasted sandwich, obviously not done much training), very rude, shouting at other younger members of staff for unclear reasons, not at all professional and unfortunately will not be returning anymore due to these issues. This is no longer a nice place to go with my partner. This coffee shop needs a whole interior redo, toilet roll holder mouldy, lights constantly flickering, chipped mug. Management needs a shift around too, surprised nothings said about this before.

We call in here quite often usually when it is warm enough to sit outside because of our dog. The coffee is always good and we tend to see the same people all the time. They are a friendly bunch and we are always welcomed. I wish Costa permitted dogs and feel sure they are losing out

We had coffee and cake the service was great and the atmosphere was very good

The atmosphere was good the service was a a tad bit slow but worth the wait for my cuppa coffee

It took nearly an hour to arrive.

Great hot coffee before the parade today 😍

What a very nice lady who served me . It was just after 7am so full marks? She was definitely more alert than me.🤷‍♂️🤣

Very welcoming staff team creating a lovely warm environment with excellent coffee of course too! A great place to work for a few hours!

Always the best place 💓and their service excellent

The order did not have the hog roast toastie!

Went in on Saturday 7th October am.....very strange! Only takeaway cups....no aircon on despite it being hot and stuffy and three members of staff one who kept shouting like she was a F1 commentator...very off putting when you go there to relax. Coffee was really poor and it feels like something has changed there.....New management? Looking forward to the new coffee shop opening soon Costa need to up things.

Why are the people who work here always so miserable and rude. Got tutted at for reminding the barista that one of my coffee’s was a decaf. Also an older gentleman came in behind me who was hard of hearing and spoke quietly and the server told him “you’ll have to speak up if you want serving” she was just extremely rude to him for no reason. She could have just asked him to repeat himself.

Ordered at 10:40 with an expected wait time of 15-25 minutes. Order has finally arrived at 11:45. 1 hour and 5 minutes isn’t acceptable.

З урахуванням що це єдине місце з доброю кавою в центрі все непогано. Але відсутність конкурентів впливає негативно) Взагалом раджу до відвідування.

Lovely Costa in a very nice village

Delivery was an hour late because they were struggling to find drivers. When it arrived, coffee and food was stone cold so needed to be reheated despite the app saying that nothing would be prepared until a driver had been assigned — clearly everything had been made and then left out for an hour. This Costa used to be the best but there have been a few issues recently; not at all up to its usual standard.

Just a coffee, today. My favourite of all my local Costas.

Friendly and helpful staff. Food and coffee served quick

Did not contact me regarding missing item and did not offer to send anything else. Not happy

The food was cold and the drinks were curdled, had to throw everything in the bin

OMG What's gone wrong, not been in this one for ages and it's gone down hill with the very poor staff. No spoons, No White Sugar, And very poor customer service

Much the same as any Costa, nothing exceptional, but you know what you're getting, clean environment, pleasant staff and a familiar menu.

Very nice little coffee shop , with reasonable selection of food stuffs. Staff were very pleasant 👍👍

Lovely smiling friendly staff. Nice to sit outside and people watch - and they look after their regulars…

Was charged for a Medium Mango Passionfruit Cooler, but Small was delivered!! Iced Latte was correct size and perfectly fine.

Not very clean or welcoming, staff came out with dirty cleaning cloths and bottles of cleaning liquid, wandered round without cleaning anything and then went back in the kitchen. Didn't listen when taking coffee orders, had to repeat several times, definitely wouldn't recommend.

The rolls and bean sandwich were cold as was the tea. Very disappointed ☹️

young lady with snake tattoo serving was openly bitching about customers and other members of staff, her attitude not expected in the workplace, very unprofessional.

Unlocked a drink apparently, popcorn frappè well that's a drink I'm getting again, it was de-lei-cious Sorry no pick

Really disgusted with Rebecca the so called store manager - has an appalling attitude and is completely not fit for the role - using inappropriate language and being verbally abusive to her staff is completely not on. This woman needs to learn the role of proper customer service she should not be a manager will not be returning here again.

Cash only on my visit which meant a lot of people turning away.

Got the order wrong and the young lady was rude to my husband and told him to rejoin a long queue dispite our drinks having already been made. To make matters worse, my husbands coffee was not nice and my toast was burnt and cold when i got it.

Better coffee in this Costa. I have found the coffee different of late especially a flat white made weaker in some Costas.

Nice coffee cakes expensive and poor

Great place for meeting friend's and relaxing

Rood abrupt staff. Windows need a good clean too

Food was stone cold and so were The drinks. Tried to rectify with the restaurant but they said I’d need to speak to just eat.

Very busy shop and good service.

Lovely little costa, friendly staff, usual good quality of costa food and drink, nice atmosphere, busy but not too busy, well kept and clean seating area. 10/10 would definitely visit again!

Absolutely disgusted with the service I got, the manager wearing the name badge Rebecca!!! Well she needs to learn to manage her mouth, shocking the language out her mouth as she couldn't keep up with the demands. More disgusting was my 4 year old daughter was with me and witnessed this. Lucky for her I'm a decent human being and held my mouth shut. Feel sorry for the other staff that works with her, I don't know how they keep their cool

Saturday 1st October about 2.30pm not that busy sign on window saying they were closing at 4pm due to staff shortage. Ordered our drinks to be told they will be made in takeaway cups not something I like drinking out of i had my Grandmother who is 93 and she has never drunk out of a takeaway cup in her life eventually they gave her a latte glass, not impressed realise staff problems can't be helped ,but you must realise not everyone likes drinking out of takeaway cups.

Coffee is OK but the place needs a really good clean. Floor and windows need washing grimed in dirt not sure when it was last deep cleaned

Usual quality Coffee with helpful polite service. Small outlet but clean and friendly. Usual COSTA quality!

Long queue waiting for 8am new late time Sunday opening. Barista on her phone and sipping cold drink while customers trying to get in Took 15 minutes to get served. 2nd Barista didn't arrive until 8.20. No bread available as really wanted toast and coffee then overcharged because I had to have alternative not in the breakfast deal. Can they buy a loaf from next door? Change back to 7.30am please...

never recieved the drinks, rude driver. spent 40minutes trying to direct them, was told to walk to find them or they will leave after 5minutes - worst driver ever 1/10

Didn't have what I wanted but satisfied with replacement

Coffee was half full. Not happy!

Drink had spilt on delivery, meant toastie was soaking wet. Delivery driver said he would get a replacement and none arrived

Went to costa for a quick takeout drink to cool off in the heatwave and was very unhappy with my experience. I don't usually write reviews but this one needed to be written. The store manager is completely disrespectful and rude to both her own staff and customers, slamming things around and swearing under her breath. The toastie that I had was prepacked junk with horrible cheese and was not worth the price.

Cozy, not a big seating area, but just about right size for the community. Usual Costa standards, also very convenient to pick up a takeaway enroute to visit the Grandkids again.

I was appalled by the attitude of Rebecca the store manager at Costa. Very rude and unhelpful plus the fact that she was extremely rude to her members of staff whom she shouts at and physically manhandles, not something I want to see when I've come in for a relaxing coffee. Myself and my group will NOT be returning while Rebecca continues this disgusting behaviour.

I eat and drink all over the world and and worked in the catering industries, silver service etc so know what customer service is. and never have I received such shocking customer service and from the store manager no less. some one who would be much more suited to a greasy spoon looking very unkempt and obviously on the drugs. so after walking in on what was clearly a customer issue wich would and should of taken no more than one member of staff. I was stood for a while watching the other two members of staff leaning over the counter. when I asked of this was going to take much longer. the reply I had from the customer was "thats a bit lairy" to which I replied not really, i dont understand how it takes all three members of staff to sort this out. the duty/store manager said if I dont like it I can go some where else. shocking service by someone who would best fit a burger van setting not Costa stubbington. absolutely abhorrent behaviour. know for slow service in the village. I will never visit again.

The staff seem to want to do anything else other than serve waiting customers. Opening times are poor and show no signs of improving even after a recovery of staff.

I was missing a latte from my order. The restaurant would not deliver the item to us and we’re not apologetic at all. I would of expected them to deliver it as it was their mistake

Wonderful delivery drive! Have a great day!

Forgot my cake but everything else was great

Amazing service, but was disappointed from the cakes when I realised they are not home-made (but not overly fussed because they still taste AMAZING!!!). Costa is and forever will be my comfort coffee house.

Always good coffee here. Thanks everyone.

Nice shop, friendly staff but my experience was somewhat spoiled by the dirty shopfront windows, they appeared not to have been cleaned for a very long time. Easily fixed though by employing a reputable window cleaner……easy peezy really.

Half the order missing. Had to go and collect it from Costa so paid service and delivery charge for nothing.

Excellent food and lovely coffee

They re all lovely people working inside and working hard lady named rebecca very organised and hard working she should get a pay rise have a great new year thank you very much for your great service

Used to get a good flat white in Costa but now its more like a latte, whats gone Wrong?

Visited the costa stubbington store last week, the food counter was full and had alot of choice.. the store was very clean and the toilet smelled fresh.. staff were very friendly.. Found out the store was under new management, and many staff still in training.. Customers should bear this in mind when visiting stubbington store.

Great coffee, friendly staff and comfy chairs.

There is nothing like a Costa coffee, it's the best!! Food not too bad,

It's the closest to the beach after your swim free parking across the road perfect

My cakes were thrown into the same bag as the hot drinks so the chocolate tiffin melted by the time it arrived and was no good. The vegan cake was in the same cake bag as the tiffin so it was contaminated and inedible too.

Great coffee, great atmosphere, great service.

Far too busy for my liking. Narrow aisle, dark and echoy so very noisy.

Great service as usual from my favourite Costa !❤️❤️

Toastie was only toasted on one side. Bit disappointed. Rest of order was ok.

Like coffee but didn't get enough syrup in my coffee so coconut latte tasted very bland

Nice and clean. Friendly staff. Good coffee

Took forever to come Order was completly wrong Two drinks come as different drinks

Next time don't put the millionaire shortbread right beside the bacon bap. It melts.

The food and coffee were about the only thing that was a good standard, the staff were very rude and dismissive of even the most simplest request to turn the air con down, as it was positively baltic at the far end of the cafe. As i scraped the ice from my laptop where i was trying to work, noticed the same staff member being rude to another customer about his order. All in all, very poor and will not return.

Had an iced latte delivered and half of it was all over the bag as it had been tipped over. Bag was soaking wet and leaked over the floor! Won't be ordering again I'm afraid

I am not a lover of big corporation coffee shops preferring independent cafes. The staff were very pleasant, helpful and efficient and the coffee stayed hot during its transfer to Whiteley.

Brill coffee, served by a happy and pleasant staff

We didn’t have what we all ordered

Lovely girls serving and friendly atmosphere. Coffee sometimes good and sometimes a little weak

Delivery driver was brilliant 👍 living in an area still being built is confusing but he kept trying and found us!

Sausage bap was nice and hot and coffee great as always .😁 Thank you nice breakfast !

Another good costa coffee. Plenty of signage and outdoor seating. Not a huge place but well stocked fridges and counter. Service a bit on the slow side but the pasties and cakes were all good and the coffee up to the usual costa standard ☕️ Hope you find this helpful 👍🏻😃

Friendly staff who were very helpful. Very clean and Covid safe

Friendly young ladies, service good, and nice to see tables cleared and sanitized

Great service. Good coffee. Convenient to Stubbington