Costa Coffee in Fareham

Feels a bit run down now and in need of a deep clean as d refurb

Went in on a Friday afternoon with my partner, he asked for our two drinks and then I asked if it could please be in a takeaway cup as we weren’t planning on sitting in. Lady who was on the tills ( short brown hair ) very rudely corrected my partners order and told him they don’t even have that drink and also proceeded to tell me that it will be done in a takeaway cup because there’s people infront of us. The attitude she had was shocking for someone working in customer service. Safe to say we did not end up getting our drinks and both left feeling shocked at the attitude on the server.

Great place to have coffee. Location is great

Staff are always friendly and happy.

Convenient location in the village centre, a popular coffee stop. Wobbly tables (looks like the floor screed was pretty poorly laid) don't help; spilt my coffee by leaning on the supposed level table due to the base wobbling on the uneven floor. Several signs of scrunched up tissue or cardboard propping up tables around us. Dirty cutlery, old food stuck to knife and fork. Poorly cleaned and not checked before given to us. Not nice. Good selection of cakes and pastries, coffee was really nice.

One of the few Costa Coffee outlets where the staff appear to possess common sense and ask how their customers would prefer their drink to be made - We wish we thought to get her name, but there’s a tall-ish girl whose been spot-on with service each and every visit.

Hey it's a Costa. The staff are efficient and very friendly

Just wanted to share how lovely the staff in Lockswood Heath Costa are. Customer service second to none. Friendly & kind. Definitely worth a visit.

The staff are friendly and helpful. There's never a problem to help me take my drink etc to a table, I used a crutch to get about so carrying hot drinks is an issue for me.

Big thank you to Sophie- exceptional service. Also, a year ago the coffee was tasting horrible and burned which stopped me going to this branch, it has now significantly improved!

Ordered a panini and oat milk latte. The panini was cooked in a way that made it sodden. I was offered a replacement but it would have been cooked in the same way. Refund it was. The latte was bland but I struggled through. I have snacked at Costa in other locations and it has been good. My experience at Costa, Locks Heath Centre was terrible. I won’t be returning.

Came in today, Tuesday midday and ordered a coffee. Cashier was very nice but barista was rude to not only me, her service was very hostile. I appreciate she may have been having a bad day and/or is underpaid but as somebody that doesn’t shop here ever and appreciates some eye contact and clear communication on the order, I got neither. It wasn’t clear what order was ready and when I asked got a very short, blunt and rude reply. It wasn’t very welcoming and I wouldn’t come again.

Great coffee but with quite a queue, as usual. I guess that means that it is popular!

very convenient coffee shop in central Locks Heath (there are others too). Good selection of enticing cakes and some breakfast, snack chhoices too. Large open space inside, with views of the centre shops and community centre/library.

Great service, good quality drinks and well cooked food. The staff were extremely helpful taking my tray to the table as I'm on crutches. Best staff in a Costa I've seen

A really lovely Costa to have a nice drink and cake in. Very bright and a warm cosy feel to the store. However, it does get incredibly busy throughout the whole day. I've been coming here for the past 4 years to enjoy some peace but now that rarely happens! The staff are incredible and very friendly even when they are under this pressure. I appreciate their hard work and I'm sure other costumers do too :)

Staff were very friendly and happy, very refreshing to go in a atmosphere like that

Costa in Locksheath is a very pleasant shop. We stayed there for lunch and after for more than 2 hours. You lose track of time! The food was excellent as per usual and coffee and tiffin as well. Perfect.

The team in the shop are great, really helpful and friendly and the coffee's always good too.

It's a Costa so you know what your going to get. Surrounded by at least three other small cafes in the square, so they need to be up to a good standard.

Coffee excellent 👌 clean premises with happy staff. So happy after leaving my personal coffee cup in there mistakenly they looked after it overnight 👍

Great coffee as usual. Atmosphere is a bit noisy for normal conversation.

What can I say? It's a Costa Coffee. Nice, friendly meeting place for locals with food and drinks to eat inside or at outside tables. Or take away. Standard of food and drinks well known everywhere.

A cosy costa with friendly staff and a good atmosphere!

Great service,clean and inviting good outdoor seating

Popped in for coffee. Great staff, one of which knew several regular customers by name. Friendly greeting and prompt polite srrvice - just what is needed for a quiet coffee to kill an hour between appointments

Got to love a Costa on a cold day

For quick efficient service with a smiley face most times look no further. Very popular amongst local competition.

Always stop for a flat white and to watch the world go by, couldn't do any better than this.

Lovely and warm in this cold snap.

Based within a little shopping centre. Has a good range of seating inside and out. Plenty of staff working to keep the queue to a minimum... Nice friendly service, with a smile... Just everything you would expect from Costa .

Great coffee great cake selection nice relaxed atmosphere

Long wait even though no queue. Staff don’t seem to know what they’re doing and get distracted mucking about or just wandering away. One male member of staff had strange customer service like he couldn’t be bothered. Second time I’ve had poor service here and it’s such a shame as used to be a great cafe. Will be going elsewhere until it improves.

Locks Heath. Great service from Maddie today 11th Feb, she went over and beyond to help when I had my Pug dog with me. Thank you 😀

Unfortunately, this branch seems to have gone down hill since the staff were inexplicably changed. This used to be a daily essential for me, but now it's just long queues and dirty tables due to regular staff shortages. Such a shame

Costa cafe at Locks Heath shopping centre with indoor and outdoor seating. Layout and options as standard outlets.

The barista that made my coffee has my vote. The tall fair haired chap does a proper job. Tend to go on a Sunday and having frequented Costas around the southeast this is my favourite. Not burnt coffee or too hot, just right! For £3.35 a medium cappuccino, this is really to be expected. Well done to this Barista!!!

First time at this Costa Friendly staff

Great coffee, excellent service

Always great service, however, some off the staff really need re-training on how to make a cortado. It's not just a strong flat white, it's alll about the texture of the milk. Especially the curly haired lass that works on the weekend. Other than that, brilliant.

The shop was far too hot. Odd for January.

Have been going to this Costa coffee shop for a while now, yes it can be busy at peak times which means a small time before served, but all the staff are friendly, happy and helpful, a excellent experience, thank you.

Love the place love the staff always friendly thankyou

We had a coffee and cake . It was lovely and warm there

It can be very busy with long slow moving queues, but otherwise it's a typical Costa. Bright and airy feel if sitting inside, as there's glass on three sides. Adequate parking nearby.

Not clean 8:45am Sunday morning. I been to better.

Lovely staff. Fast service with a smile

Popped in to collect a magic bag and a choc orange hot chocolate. Staff could not have been more friendly and welcoming!

Always had good service from friendly female staff - until today! New - male - management, and long wait for overpriced lukewarm espressos! Very disappointed!

I have been in a few times, I have noticed a young lady at the till on several occasions she has been very rude to the customers. I was told off on 1 occasion by her implying that 'I'm confusing her customers' as I was checking on my daughter was sat in the table near by, I thought how rude! The last time I came in, the same woman was working behind the till and asked for my order, I asked for a drink and noticed she took the order as a drink in. I then asked if I can have a take out drink. She made a meal out of this and I caught everything. She muttered to her colleagues 'he's decided to change his mind at the last minute I don't know' like it was such a big inconvenience. i mean seriously! I should have replied 'Darling drop the attitude and learn to talk to customers properly' which i would have thought is pretty important working in a coffee shop.😂😂

Nice Costa but bit on small side for amount of customers using it. Coffee made to my taste

Today we went into costa Lock-sheath, we were refused service and just asked for a glass of tap water once buying food we were told “ We’re to busy for that today”, have to say the lady was so rude won’t be going back there. When is it right to be rude to youngsters? There was no need as all me and my friend asked for was a glass of tap water, when we asked again she said “No I remain the right to refuse service to YOU and If I was you I would get out” all I said was “OK”, If I could give a 0 I would, no doubt about that.

An excellent place for a coffee and to do some work making use of the free WiFi. Staff were all very friendly and efficient.

The worker there was incredibly rude to me and decided to text on her phone the whole time i ordered, when she asked if i would like whip cream i said yes and she didn’t hear, this lead to her getting annoyed and giving me bad attitude. Overall this was an upsetting experience. As well as her behaviour towards me, she also messed up my drink. This has happened multiple occasions, with the same lady, always managing to butcher my drink. This also happened another time where she gave me half an ice block in my mango fruit cooler, i ended up asking politely for a new (remade) drink or refund and she told me to “deal with it, it’s just happens sometimes”. This left me feeling quite annoyed. I am unsure of her name, but she had big blonde curly hair.

Positioned in the center of the small square with covered and outdoor seating, this cafe provides a walk through option rather than the full blown meal outlet of Waitrose. Quite popular.

Service was terrible. Twenty minutes wait in a queue is not acceptable.

It's good place to go to for nice coffee and food

Good place to sit and watch the world go by with the dog whilst having a coffee

Not my cup of coffee too noisy too crowded I hope I never go there again.

Coffee is good. Bit noisy at busy times. Had an issue with an order once and it was promptly fixed by, so good service.

Fast friendly staff and decent coffee

Horrible coffee, burnt sandwich !!!

Always busy especially on a rainy day. Parking available.

Nice drinks nice food happy staff. Quite busy.

Had a coffee and cake here Cake was bordering on the stale side

Nice coffee and refreshments pleasant helpful staff

Had just coffee, very busy and lots of push chairs to avoid.... Bit like having coffee in a crèche....kids left to there own devices at times

Disappointing that the toasties were microwaved. Mine was still cool in the middle

They'd run out of decaffeinated coffee so I had ordinary coffee instead. It was unbelievably strong - I took a few sips and left it. I've drunk ordinary coffee before and it hasn't been anything like as strong as this. I ordered a toasted cheese and ham sandwich. The cheese and the toasted bit were hot but the ham was still cold. The place was full and I made the mistake of sitting in the Deliveroo pick-up area. When my food came I was told I wasn't supposed to sit there and that is why they put up a sign. Could I move. Not a great overall experience. Won't be rushing back.

Good service. Couldn't fault it. Only comment is I feel the tables are very close together.

Quick, efficient service and usually well organised but recently has go down hill a little. Recently, upon getting my drinks I've been following direction markers on the floor. Only on one occassion I was quite sternly told off for doing so and was directed elsewhere. On the next occasion I followed these new instructions only this time to be very loudly and very abruptly shouted at for not following the markers on the floor. At no point did I break social distancing and was doing what I thought was right yet I was spoken to like I was stupid. I haven't been back since and won't be until social distancing is no longer in affect.

Lovely staff and always a good drink.

I waited in Costa for 20 minutes before deciding to walk out. The we're spending all of their time preparing deliveroos instead of serving their customers who were in front of them.....disgusting.....get your priorities right.....I'll be visiting the co op for a Costa coffee next time!

About a 30 minute wait while the poor staff prepared take outs for uber eats. If companies want yo make more money from this they need to employ more staff, increase facilities. Regular customer will not be returning.

Unfortunately as with many sit/dine in places the plague of uber eats/just eat etc. has ruined it for sit in customers. Twenty minutes wait while the poor staff were preoccupied getting uber eats etc ready.

As I tasted warm coffee, milk and gingerbread I was taken into a world of festivities for Christmas a coming. A delightful place to ponder, meet loved ones and enjoy lovely drinks and tasty food. Bliss in a cup. Staff seem a bit rush and got my order wrong but it didn't matter because nothing is worth worrying about.

Great place, I order from here regularly. The staff are always friendly and the coffee is tasty.

It's great. Busy but staff are efficient.

Called in for iced coffee. Clean ,tidy and good service.

Quick in the queue. Nice location

Fabulous friendly staff ,great coffee

You can either sit inside or out to enjoy your drink

Always busy, usually the tables are kept clean but sometimes the staff struggle to keep up.

One of,if not the best, Costa Coffees I've been to. Friendly staff, well stocked great selection of food & drink in the cabinets. Plenty of seating and space as well

No Vegan savouries and order not arrived.. Nice shop though

I visit Costa nearly every day. Always first class service and excellent coffee.

Good coffee and à tasty baked bean toasty.

Love Costa coffee and this is a reasonable outlet

Coffee was hot and made correctly. Toastie wasn't as good as they have been in the past.

Always busy, nice lad in there always gives a good service and very polite.

Standard Costa coffee. Nothing exceptional on the day to make it 5 stars. And in fact they'd run out of quite a bit of food on the day I went so I nearly knocked to 3 stars - but I enjoyed what I had so kept the 4.

Nice and relaxing. Bit pricey though😏

Had Latte and a Smoky ham toastie, Sorry didn't go much on that at all, yuk! But apart from that Costa was fine

It's a costa... Not a particularly great one, serves standard costa items, there's one member of staff (a male) who's name I don't know but he is always so cheery it's lovely to see. The shop feels very crowded with chairs and tables which are blocked off due to covid, it would be better to remove these fully. Lots of outside seating.

Love this place, great coffee, friendly staff, always welcoming

Lovely, lovely staff. Pleasant surroundings. BUT... very difficult to keep up with the frequently changing hours of business! These often change with no warning - a laminated notice suddenly appears on the door, announcing closing time has moved from 5 p.m (quite early anyway, for coffee chains) to 4 p.m. This week (19 - 25 July) it's there. Citing staff shortage, but there are 4 staff that we can see. And the 3 p.m onwards time has not been by any means ultra busy in terms of customers. A couple of weeks ago....same story. Come on Costa - through the first lockdown and in its aftermath, yes, every one was caught unawares and had to adjust. But 18 months on....

I do not often complain, and while the staff in locksheath Costa are obviously busy, there are major issues here. Having waited over 40 minutes in the queue I finally gave up and left. The 15 minutes I stood unacknowledged at the till led me to discover that the click and collect and uber orders were taking priority over physical customers. I wonder if perhaps for every 2 online orders 1 physical customer could be served. I had only popped in for a takeaway for my son who is currently not leaving the house, and went home empty handed. The last straw was a member of staff taking an order on the ipad for a lady further down the queue from me, apparently I was already nearly there. Let's have some direction here, and remember the people in your store are as important as those online.

Poor social distancing, masks not warn, coffee tasted funny (not nice). Much nicer free coffee in Waitrose made with real beans free!!

Better today. Didn't have to wait 40 mins in a motionless queue whilst they dealt with Uber orders!

A bit of a wait but with online orders that's to be expected. Good service otherwise