Based on 966 opinions finded in 4 websites
Based on 966 opinions finded in 4 websites
Nº 592 in 901 in Portsmouth
Nº 98 of 131 Other cuisines in Portsmouth
Opinions
I order single macchiato and they bring me this
Tori Vata . 2024-11-06
MORE AT Google
Very nice has the clocks ⏰ went back thought would indulge ourselves. Thanks 😊
Colin . 2024-10-27
MORE AT Just Eat
every time i come in, the young girls are having private conversations at the till. the service is awful. i always order large and the last two weeks have been given a medium but charged for a large. and twice they have forgotten my order and double checked then gone back to their conversation. every Saturday morning, and they have forgotten to ask if i want anything on my hot chocolate. the service needs sorting out badly,
Daniel Styler-Bradley . 2024-10-19
MORE AT Google
Love the staff in the costa at gatwick gridserve, friendly always with a smile and helpful . Good people serving good coffee tea and foods
mark mudie . 2024-09-17
MORE AT Google
Love the staff in the costa at gatwick gridserve, friendly always with a smile and helpful . Good people serving good coffee tea and foods
mark mudie . 2024-09-17
MORE AT Google
As like all Costa Coffees tables are never very clean nor are the toilets but staff in this one are always pleasant
Kelsie Tune . 2024-08-18
MORE AT Google
As like all Costa Coffees tables are never very clean nor are the toilets but staff in this one are always pleasant
Kelsie Tune . 2024-08-18
MORE AT Google
Nice driver that delivered the order
Tania . 2024-08-15
MORE AT Just Eat
I have not received my order and he rung me and told me he has left it somewhere thank you I won’t be using this account any more
Molly . 2024-06-06
MORE AT Just Eat
We visited to grab a quick lunch when shopping. A good selection of sandwiches, cakes and panini’s. I tried the mango berry bubble tea which was delicious. Only draw back was a large queue and not enough staff.
Annie . 2024-05-19
MORE AT TripAdvisor
Gave a wide berth after a few trips but no different. Not a place for a quick bite. Set aside 20mins, ten should cover the queue (even if few are before you), and allow for leeway. Sure it's busy, locale and peoplewise, queue always long but staff could do with a basic sorry for keeping you waiting. If I and others could in a m&s cafe Costa can. Not just this place. Especially when, sure you lack help, you leave a person standing by counter.
Matthew Crowther . 2024-04-18
MORE AT Google
I did not revive this order it was delivered somewhere else
Tammy . 2024-04-03
MORE AT Just Eat
Ordered a cappuchino and bacon roll. Cappuchino had clearly been sat at costa for so long all the milk froth from the top wasn’t there and only half a cup of coffee was there.
Charlotte . 2024-03-24
MORE AT Just Eat
Further to a previous review about a competitor, this was an overall better luncheon. Food was nice although expensive for what it is, again drinks expensive especially the black americano. This is the only Costa I have been to where the food has not been delivered to the table. Staff super friendly. Would recommend for a visit
steve boxall . 2024-03-07
MORE AT Google
Ordered pecan, got a very smushed rocky road (not good when you dont like marshmallows). I realise we ordered lattes and pizza, but there must be a way of preventing the bag of mush that we received - couldnt even tell it was rocky road tillid left it in the fridge overnight. Not happy.
michelle . 2024-02-29
MORE AT Just Eat
Staff didn’t seem like they wanted to be there had the new hot milkshake which was nice bit on the sweet side
Lee Noakes . 2024-02-06
MORE AT Google
Good coffee and sausage sandwich
Ausom Fin . 2024-02-01
MORE AT Google
Not bad but prices 1 sandwich small minze pie small white coffee wel £9.98 wow unreal never mind
Will Wallace . 2024-01-15
MORE AT Google
The staff are lovely and even remade a drink when we managed to spill it.
William Russell . 2024-01-14
MORE AT Google
Classic costa experience. No complaints but not outstanding for a takeaway.
James Dart . 2024-01-02
MORE AT Google
Order wasn’t delivered and I couldn’t call the delivery driver when I tried to contact them.
Katie . 2023-12-29
MORE AT Just Eat
Why again do we have one large and one half cup of hot chocolate. Seems to be a habit with Costa
Carlie . 2023-12-28
MORE AT Just Eat
Lovely staff. Coffee hot. Sausage bap had 4 tasty chipolata sausages in it. Staff were busy but still friendly and chatty. Tables were clean as were the loos
Katy963 . 2023-12-08
MORE AT TripAdvisor
Large latte, over £4 . Worst latte ever. Milk over heated, no creamy milk at all. Overflowing from mug, no many people, but bar looking messy. A huge leak. Not a drip. Or drops, the water flowing like the tap was left opened... in a world where water resources are so important.
Vanessa Requena Garcia . 2023-11-01
MORE AT Google
Stavili jsme se na menší svačinu toast Vám rozpečou . Výběr z několika druhů káv, zákusků . V době naší návštěvy nefunkční toalety.
Martina Nováková . 2023-10-25
MORE AT Google
Coffe second to none, the cake also was very good. Very busy had to queue a bit
Dave Hutchins . 2023-10-16
MORE AT Google
Dropped in for a coffee while out shopping. Staff very polite and friendly, only down side it was very busy and had to queue for our drinks.
antony craig . 2023-10-15
MORE AT Google
Staff were great. Very busy when I went I (07.10.23) as they were a person down and their customer service was still great. Well done to the 3 ladies that were working 👍
LadyP1075 . 2023-10-08
MORE AT Google
Slow service, have been displaying a sign saying that their wifi is 'temporarily' out of order for a year now, a bit dirty looking, staff rarely get a big order correct. Just not up to scratch really in comparison to other city stores.
Darren Wright . 2023-10-03
MORE AT Google
bit of a wait in line and no WiFi 😭 but otherwise nice.
Oakley Wade . 2023-09-26
MORE AT Google
Service was great. Friendly helpful people behind the counter, got my food and sat down, before I had a chance to get settled my plate was swarmed with black fruit flies so couldn't eat my food. I see that other people have commented on the flies, so this has been an ongoing issue. They need to get he place cleaned up and then get pest control in to get rid of the flies, as I am sure this is health issue. The toilet has been out of order in this establishment for at least weeks maybe longer. This establishment lets down the Costa brand
Maureen Matthews . 2023-09-16
MORE AT Google
Drinks were cold vy the time we received them
Leon . 2023-09-12
MORE AT Just Eat
Nice food and coffee but over priced.
Ian Richardson . 2023-08-06
MORE AT Google
Delivery driver was really good and quick
Bushra . 2023-07-13
MORE AT Just Eat
Costa Coffee, Commercial Road, Portsmouth. I'm a regular customer but am bewildered that the WiFi in-store has still not been fixed. It must be more than six months now that it hasn't been working. It is incredibly frustrating for customers but also for the staff, who daily have to apologise that it's not working. Plus because of the lack of WiFi, they struggle to place online orders, or clock-in for a shift and often end up doing paperwork at home in their own time. The whole team is brilliant and only because they are all so good, I continue to go there. It's pathetic that Coca-Cola simply can't be bothered to deal with this ongoing issue on a timely basis. This site is very busy, in a major city centre, and has lost a lot of custom as many customers expect to be able to have a coffee and browse the internet, catch up with emails etc. I've complained several times to Costa customer service and they do absolutely nothing. Had it still been Whitbread, it definitely would have been fixed within a few days. It's amazing, Coca-Cola purchased Costa Coffee from Whitbread for $4.9 billion but they can't afford the punitive cost to fix a simple WiFi issue. Shameful. Obviously, customer satisfaction counts for nothing.
Susie Wall . 2023-07-12
MORE AT TripAdvisor
Luv my costas not enough staff at commercial rd
Andy Maidens . 2023-07-02
MORE AT Google
The drinks did not have lids and split all over losing half of both drinks! I have photos!
Nicola . 2023-06-23
MORE AT Just Eat
everything was great - didn’t realise how far the costa i ordered from was so as they put a hot and cold drink in the same bag the ice melted before it arrived, but still tasty :)
lily . 2023-05-25
MORE AT Just Eat
Got to try a new frappe and was very happy. Staff a very friendly and great at their jobs
Ben Collins . 2023-05-12
MORE AT Google
Visited Costa on the 06/05/2023. Service was good and staff were very polite and helpful. We left 10 minutes after receiving our drinks. They store had lots of small black flies flying around landing on the tables. When we asked a member of staff they told us they had mentioned it to the store manager but they weren't the slightest bit interested in the problem. Let's hope they get this problem sorted for everyone's sake.
Tracy Morris . 2023-05-06
MORE AT Google
Costa coffee is always of good quality... Very good, one always knows what you will get... Tasty cakes & pastries...
Michael O . 2023-05-04
MORE AT Google
Commercial Road Costa Portsmouth, me and a friend went in to have a bite to eat and relax and read. I had literally set my plate down with sandwiches on it and the table was immediately swarmed with fruit flies. Obviously something in there isn't cleaned properly because there should not be that many. Once we'd finished they flew away to settle at another table. But it just felt dirty and gross while eating. Regardless of how management will think of the "presentation" of the place, they need to put fly traps around to attempt to clear it up. Nice place just not to eat.
Kat Lou . 2023-04-29
MORE AT Google
Food was OK but sandwiches stacked on a plate was weird I asked the staff member apparently its to save space on tray never seen this before don't think I'll go bk wasn't very impressed tbh
Vikki Jones . 2023-02-08
MORE AT Google
Can't remember which cafe or when or what I purchased. But always relaxing!!
Lynda Sharp . 2023-02-02
MORE AT Google
Great service as normal just front doors need to be able to opened be wheelchair users
christopher clayton . 2023-01-07
MORE AT Google
Its perfect. Only coffee shop I got to and staff are so friendly. Always so polite and chatty. Love it.
kaylie drooney . 2022-12-30
MORE AT Google
Lovely coffee but not enough staff. Queuing forever for s coffee
Ann-Marie Rushworth . 2022-12-29
MORE AT Google
, Great place to relax and have a bite.
Funsho Rotimi Akano . 2022-12-17
MORE AT Google
Nice spacious area. Good coffee
Mary Covey . 2022-12-15
MORE AT Google
Great selection of food and drinks - hot and cold, fast service and all staff are very friendly. We stopped for some early lunch, and gad mac&cheese and bacon baps, both served hot and delicious. Thank you Costa
Gabby Florean . 2022-12-10
MORE AT Google
Always clean and tidy staff Always very polite and very helpful
Lorraine Jarrett . 2022-12-08
MORE AT Google
Whilst on Portsmouth High Street I Popped into Costa Coffee for a Quick Coffee with my Whilst Waiting for a Train so I Decided to go for a Coffee along the High Street' It was a friendly Shop the Staff Seemed friendly enough I Ordered a Latte and a Cake Millionaire Shortcake and was a little Surprised at how Small the Cake was Considering how much I had Paid' I usually Buy a Cake or Something Sweet from a Greggs Only Costing me a few Quid as I find Costas Prices are abit to much Considering how much You Get'.. It had a nice atmosphere and I was Quickly Served I Didn't have to Wait to long.. Why are the Prices so expensive for there Cakes when You only Get little Slices? I think they Have to make their Slices Bigger or Reduce their Prices. It's Getting much to expensive to go for a Coffee these Days'..
Brian Conteh . 2022-10-31
MORE AT Google
Preferred the old team, and they even had a very shouty lady. Isaac was great, but he has gone too.
John “j0nnymac” McNamara . 2022-10-28
MORE AT Google
Just got back on the caffeine train and Costa is my favourite stop. I am obsessed with the chocolate brownie frappe! Sooo good! Only wish I could make them myself they are incredible! Download the app too for free coffee offers and stamp collections on purchases.
Felicity Goodyear . 2022-10-24
MORE AT Google
Just a nice spot to stop by for a coffee whilst shopping and not spending your limbs
Aurora Nicholas . 2022-10-23
MORE AT Google
Very busy. But staff friendly and efficient.
Stephen Barratt . 2022-10-23
MORE AT Google
Nice place for a coffee and snack.
Norman Steele . 2022-10-22
MORE AT Google
Clean and tidy. Fast friendly service
Jo Jo . 2022-10-10
MORE AT Google
Very busy, only two staff, one serving one making coffee. People in line out the door... Coffee on point
RM En France . 2022-10-09
MORE AT Google
Free coffee to use on the app, so this is where I went. Wasn't too bad at all
Paulo . 2022-09-29
MORE AT Google
Sieć trzyma poziom. Niczego złego nie można powiedzieć.
Leszek Gawron . 2022-09-22
MORE AT Google
Always lovely staff and very efficient.
Helen Herron . 2022-09-17
MORE AT Google
Always busy but plenty of seats inside. They have made a half hearted effort to put seats outside but unless you can put up with the stench and fifth of commercial road I recommend sitting inside
Chris Lake . 2022-08-28
MORE AT Google
Usual Costa'lot coffee. Friendly efficient staff.
Steve Jeal . 2022-08-25
MORE AT Google
Great service. My youngest enjoyed the kids hot chocolate.
Amy Rodwell . 2022-08-23
MORE AT Google
Nice iced frappe in this hot weather. Managed to use my free drink reward aswell as my birthday treat reward 👍🏻 Nice I was able to use both at the same time.
stacey j . 2022-08-11
MORE AT Google
So I want in asking for the chocolate fudge brownie sauce in my latte only if possible but the attitude of the staff member was not the best. She was very short when I asked the question and seemed fed up. But all in all the coffee was still great
Cameron Wilkinson . 2022-07-25
MORE AT Google
I am an Asian student of the University of Portsmouth. I talked with a girl staff at this Costa Coffee. Her dialogues are OK. However, the feeling on her face, her eyes, and her voice are very rude. I am not sure if she is a racist or not. If you are an Asian people, you should avoid.
Chonlatorn Champucha . 2022-07-23
MORE AT Google
Who doesn't like a good coffee huh, would have been nice to have it served with a smile though instead of the grumpy face we got
Sally Gardiner . 2022-07-18
MORE AT Google
Latte was nice n hot. great due to code required for Toilet .
Laura Ruddy . 2022-07-11
MORE AT Google
Whenever I come in here I always dread the rudeness I recieve from staff. I asked for a straw and one of the female servers rolled her eyes and huffed and smacked it down on the counter. Pathetic really.
Nargis RA . 2022-07-05
MORE AT Google
A good sized coffee shop. Friendly people & great coffee!
Mark Matthews . 2022-06-29
MORE AT Google
Great tea I don't like coffee 😋
Stephen White . 2022-06-20
MORE AT Google
Typical Costa. Friendly staff, well run and clean.
PETER JOHNSTON . 2022-06-13
MORE AT Google
Not for me I'm afraid. Charged me an extra 50p because my latte was too weak!
Pauline Baker . 2022-06-10
MORE AT Google
Staff not frenedly. Price gone up last week..and not told.
terry moore . 2022-06-06
MORE AT Google
Easy location always passing by easy place to go with friends for a coffee and cake.
Steve McLintic . 2022-05-25
MORE AT Google
Get told by the cashier, she enter my order wrongly and told me I will get my refund since the items are different price. However, I didn’t receive my refund And The cashier charge me extra for 1 latte
JK H'ng . 2022-04-23
MORE AT Google
Friendly service reasonable clean coffee is the same a normal
Just me . 2022-04-22
MORE AT Google
Really nice place to meet up for coffee
Heather Teversham . 2022-04-13
MORE AT Google
As usual great coffee and friendly staff.
Matt N . 2022-04-11
MORE AT Google
Very very slow service. Toilets dirty
Geraldine Mustard . 2022-03-31
MORE AT Google
so needed a tea on long walk back from Fratton park to the Cascades carpark - it was way past 5pm so worried if anywhere still open - popped into this Costa and was greeted by a friendly server - said would have to be takeaway cups but no problem for me - lovely cup of tea and a slice of banana & walnut loaf cake
Dory Johnson . 2022-03-25
MORE AT Google
Good coffee Service could have been more friendly
liz J . 2022-03-14
MORE AT Google
Costalot more like. jesus christ its pricey but nice coffee would recommend if you have couple of hundred quid spare
Kaylee Green . 2022-03-04
MORE AT Google
A good place to go arrived late on and they had run out of certain things
Martin Freeman . 2022-03-03
MORE AT Google
Situated in the main pedestrianized shopping area in Portsmouth. Coffee is standard Costa with the usual selection of eats. Inside it was quiet and comfortable but not happy wiith staff
WARRIORS AKM . 2022-02-25
MORE AT Google
Great service - awesome hot chocolate and the best white hot chocolate. Xx
analiese Campbell . 2022-02-24
MORE AT Google
Fantastic service and always clean. Friendly staff
Chris Jones . 2022-02-22
MORE AT Google
Best coffee I ever had in UK. I visited commercial road franchise yesterday and staff was so polite. Highly recommended.
Simon Walker . 2022-02-19
MORE AT Google
Nice friendly staff plenty of seats. Coffee was great
Claire Davies . 2022-02-14
MORE AT Google
Last couple of times I've been in store they've been rude when serving. Bad tempered, I arrived at 9am this morning, only one person opening store and on her own, which I can imagine is stressful enough and with a queue of customers. However her attitude was rude towards me and my young daughter, I asked for a take away cup when ordering. She forgot so I asked again once our drinks and food was ready she copped and huffed and slammed just a cup down with no lid. So I just left the cup as I need the lid as I'd like to take my drink away with me eventually, there's literally no need for staff to be rude to a customer, when I'm very politely myself. I can understand if I was rude to her. Service really let's this place down. I won't be coming to this store again, it's a shame. I highly suggest more than one person is opening up the shop in the morning. Perhaps this would ease the pressure on the young girl you had serving this morning.
Carly Obrien . 2022-02-11
MORE AT Google
Great place, comfortable,relaxing.
mohikan 22 . 2022-01-30
MORE AT Google
Place was dirty and our cup seemed a used one too!
Pawan Bhatt . 2021-11-28
MORE AT Google
Nice and comfortable, with good quality coffee and cake
Rodney Lewis . 2021-10-28
MORE AT Google
Really lovely, efficient staff, room to sit down. Only downside was how loud the shop seemed but it was still enjoyable
DEXTER Night-merren . 2021-10-28
MORE AT Google
Starbucks is better because their logo is green like shrek and mike wosoawski
Thomas Bray . 2021-10-11
MORE AT Google
Nice after a long walk around , so before i go home .. costas is always a good call .. the Portsmouth one .
maria preston Homeschooling UK . 2021-10-05
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We had brilliant customer service today! We accidentally dropped our tray of drinks, the lovely staff member came straight over to help us clean up and she even replaced the coffee free of charge without us having to ask. 10 out of 10!
Mrs H . 2021-09-12
MORE AT Google
Clean, tidy, very polite and nice staff. I recommend the double espresso with whipped cream on top ☕
Gareth Chatterton . 2021-09-01
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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LOOOOOVE costa, I'm drinking it .multiple times a day every day. Costa for the win everytime for me