Costa Coffee in Harrogate

We recently stopped at Wetherby Drive Thru and were refused service as we had a dog with us. We all know that Costa have recently changed their policies and allow dogs in most coffee shops. Despite sharing the specific branch amenities stating dogs allowed the staff were totally inflexible. Staff should be fully aware of company policies and Costa should update door posters at the same point in time with such changes to avoid ambiguity. Finally staff should not hide behind the fact they are a franchise, branches branded as Costa have identical look and feel and follow same policies otherwise there are inconsistencies which lead to poor customer service and satisfaction.

Called at Costa Coffee at Wetherby services and was served by “Oscar” the barista. He was the consummate professional. Very welcoming and professional. I needed some assistance with some aspects of the Costa coffee app on my phone and Oscar couldn’t have been any more helpful. Even saying “it’s what we are here for” when I thanked him. He’s a credit to the company for sure.

Visited here Fri 6/9/24 and Fri 13/9/24. Was busy both times. On the 6/9/24 the disappointing thing was they were out of bread for toast and i was starving and cannot eat cake items . Apart from that service was ok as was the drinks.

I stop here quite often when travelling as it is convenient. Area always seems very dirty , I appreciate it's a busy service station but other businesses within the complex manage to keep their areas clean and tidy . Always lots of staff but they seem to get in each other's way and don't appear to work cohesively together . Service is usually very slow and although the coffee is usually ok , the one I purchased on Saturday 24th August 2024 was probably one of the worst I've ever had in a costa

To the assistant manager bianca, at the small Costa bit, can you teach your staff how to make a iced whip latte properly please. Sauce to line 1, ice to line 3, milk then the whip. I hardly had any salted caramel sauce. And yes I do work in Costa Thanks 👍🏽

Very friendly staff so excellent and helpful service but what's going on with the doggy chairs? Also have you abandoned crockery for indoor drinks?

Friendly and clean. Wonderful for a service area

Large queue in service station. Counter was very dirty and staff looked fed up. Ordered 3 hot drinks to have indoors, all served in takeaway cups. Staff member said it was easier to serve takeaway cups to help them to save washing up. Drinks not very tasty or hot. Poor Costa.

Stopped here with a coach trip, no organisation of where to stand in a queue, people were standing in three different places? I ordered 2 hot chocolates with cream and walked to the end of the counter which people were picking orders up from. I stood there for about 5 minutes , staff going backwards and forwards then noticed 2 hot chocolates at the other end of the counter which no one was claiming? I went and picked them up and no staff told me they were mine just looked at me? They were luke warm and tasteless, couldn't taste the chocolate and no spoons for the cream just a wooden stick and no serviettes, tables and floors were dirty. Really disappointed for what you pay. I use Costa a lot but was disappointed with this one.

The cafe located in the days before the service, there was also a drive thru here.

Staff top notch, attentive and friendly. Location suffers by being too close to the entrance, you get an icy blast every time the doors open

Been very busy but good choice and decent coffee. Pretty good.

Was turned away by a young man who said they were closing at 02.35 despite it being advertised as being open.

We stopped at Wetherby Services on our way back from a football game 30/09/23. The young man who was with us has special needs and spoke to the young gentleman serving us. He asked 'what do you think of Ipswich' whom we had been to see playing at Huddersfield. Without a hint of embarrassment or awkwardness he replied 'I don't really have a view but I like your shirt!'. To engage in that way with direct eye contact is a real credit. He put the drink in a larger cup when asked, added milk in front of the young man asking him to say when, he even asked if he wanted another tea bag! Above and beyond, I wish we had asked his name, he was a credit to the organisation. Our coffees, hot chocolate & tea were just what we needed but the service tipped it over the edge to make it a truly memorable experience.

I’ve always had good experiences at this Costa Coffee. The staff always seem very happy to be working there and are very patient and helpful. On a recent birthday visit, I needed some assistance with the costa app on my phone and this was no problem at all to the staff member at the till. She patiently helped me negotiate the app to chose the offer I needed. The manageress, I believe, also came over to help. I was really impressed. The usual excellent coffee and cakes were consumed.

Long gone are the days of motorway greasy spoons as stop off points. Wetherby station is smart and clean with a choice of eateries. Cornish pasty van outside, KFC, Costa, M and S and Pret A Manger. You may pay a bit more but the facilities are really well maintained.

Drive through Costa much nicer than the main Costa, even if not driving through

Coffee was cold. Staff are liars

Great addition to Wetherby motorway services. Conveniently located away from the main car park next to the fuel station. Enjoyed a black Americano and vegan flapjack. Much prefer the coffee to other well known brands. Thanks!

No organisation. Pass you someone else's order and then make you feel like you're the one who's to blame. Short late middle aged blonde woman with the sour face definitely should not be customer facing. Go home if you don't want to work.Hire better people with some actual customer service skills.

Consistently good food and drinks at reasonable prices. Comfortable seating.

The staff in the drive thru are so friendly, helpful and a joy to chat to. Excellent service.

The drive through is so good . The staff are friendly and no waits along with its old facilities . Very expensive but it’s the services .

Staff very friendly and food nice with a great selection of coffee ☕

The coffee was okay not the best i have had. The staff were friendly and service was great.

Rude and aggressive staff member - middle aged blonde woman. Her poor behaviour went unchallenged by other staff. At £8+ for 2 coffees and living in a civilised world I expected better.

No clear indication of where to start queuing. Need some arrows on the floor or a sign up. Ended up in a queue of people waiting for their order. Next several couples who can't in did the same. Seating limited but sufficient free when we arrived (11am) coffee fine

Absolute mess, you over filled a take away cup and didn’t put the lid on properly so when I picked it up while on the move on the motorway! It went everywhere, that’s £4 down the drain thanks! With added expense needed for cleaning the vehicle 👏👏👏

cold coffee served then staff argued with me that the coffee was warm I can tell difference between a cold drink and a hot one no customer service last thing you need when been on the road since 06:30 that day

Another rather sterile environment in a motorway service area. Fit for a 'pit stop' only really.

My coffee tastes burnt. Just spent £4,70 on a burnt coffee

One of the better out-of-town Costa's.

Clean and surprisingly quiet friendly staff just what I needed for my driving break

Consistently awful place. Long queues. Its absolutely filthy. There are swarms of flies around the food and drink prep area. They coulsn't evwn produce and skimmed milk on a Monday afternoon. I'm suprised they haven't been shut down for

Disgusting full of flies, told staff who said yeah we know, the flies were on the food and also on the benches staff use to prepare food, no ice at 9:30 am and no coconut milk so instead replaced with almond without saying, also the first drinks given were wrong size. Contacted management who blamed cleanliness on moto cleaning staff and ignored flies. Offered a £5 gift card

Never in my life have I had to predominantly chew on a drink! £8.80 and 30mins in a queue to be served a cup of chopped ice and whipped cream is an absolute joke! This the salted caramel frapp

Didn’t catch his name but Middlesbrough fan at counter serving me was immense keep it up mate

Not very clean behind the counter. Liquid splattered all up the cupboards, coffee machine overflowing when barista back turned.

Awful. I asked if they served caramel macchiato (I’m used to a big cup of caramel flavoured strong / slightly milky coffee from Starbucks). The girl looked confused so she asked her colleague who said yeah they could make me one. It came - tiny. Weighed nothing. Literally an espresso with a dash of caramel syrup. Felt robbed of £4. Threw it in the bin and held on until I got to Starbucks in Durham where I got a proper coffee.

Nice gentleman refilled my water bottle for free.

Oh dear, whats happening to costa, for the second time staff trying to serve everyone with takeaway cups, not asked what size coffe just served large, no spoons, no plates, might as well have gone to Greg's, will do next time!

I've been trying to get hold of this whilst travelling back from London. Despite the smaller Costa section just closing, Megan went and checked the shelves at the Costa cafe and then contacted the drive through near the exit, they had some in! As I was clueless to where I was going Megan walked with me, (first checking there weren't queues of people needing serving). It has been a long time since someone really went above and beyond to help, especially at a service station. My wife was delighted when I presented her with the tub. Thank you so very much Megan, you were wonderful 🌻

A standard coffee in a clean motorway service area .Buy your newspaper at Smiths alongside to read with your coffee

In a very busy situation the staff were friendly, helpful and with a brilliant sense of humour. Well done and thank you.

Visited multiple times. Slowest Costa Drive Thru in the country.

16/04/22 The Costa staff and there were 6 on) were young and again seemed more interested in having a laugh with each other behind the counter rather than serving and making good coffee. The tall lad (with curly hair) that did eventually get round to inviting the growing queue to be served was devoid of courtesy. When my coffees were eventually made they certainly weren’t Flat Whites, more a lute warm cup of liquid. There seems to be no management overseeing these kids and clearly no desire to maintain a quality branded product. Save your pallet, your stomach and your pocket from this appalling place.

Giving this 4 stars because it’s Costa and no Costa is worth 5 stars. Compared to the Costa in the service station, the service here is loads better. It always takes ages in the station but the drive thru is always really quick, even if there’s a queue I’ve never had to wait too long. The staff are always really friendly too.

Very long queue with just one trained barista and a trainee on till. Had no ice but didn't cover up the iced drinks or put a sign up, despite the long queue. Closed at 5pm despite signs saying 9pm.

Thought I’d go into the cafe part off costa for my coffee rather than the machines in the shop . My coffee was rushed by a young employee Freddie ..it was strong with the milk poured in from the milk carton rather than using the milk machine he was to busy talking to a girl I’m presuming was hes girlfriend I ended up going into the shop and using the machines not sure if this happened as it was 830pm maybe he had cleaned machine ready for him finishing not sure

Massive thank you to LOUIS at costa coffee on 12/Feb/22 @ 00:16. Dear Costa if you read this do pass on my thanks to LOUIS who was very cheerful and provided really good customer service. If the staff at all motorway services were this pleasant then I would not mind working in the transport industry at night times. But LOUIS is in fact quite unique. I have sat here during my 45 minute break and he has consistently engaged with every customer. Well done LOUIS. Well done costa for being open!

My wife and I stopped at the services and I went into Costa .I joined the queue and my wife waited for a coffee.I picked up a bottle of Fanta,and after 15 mins put it back as I hadn't moved.Only one person making and serving coffees .Not a way to run a Costa in a busy service area

Want to use my points to pay, but the machine is mot working. All i said to one ot the member of staff to let the management know about it because customers needed it to collect points. Suddenly the staff acted differently and saying its not her fault why I'm blaming her, I don't want to argue with you blah blah blah!!! Wow I was shocked by the stinky attitude! Costa Coffee should look into this and train their staff on custoner care service!😡😡

Filthy...tables not being cleaned..floor and bin areas disgusting.I think 🤔 there is a pandemic virus..but would like clean anyway..please management and directors take NOTE we want clean hopefully we can go back to some better normality. This is a business after all.Your reputation . Do you care?? A responsewould be appreciated. ?

Not happy with this coffee It's supposed to be a

Service wasn't great and coffee was not the best I've had from Costa

Huge shoutout to the Boxing Day afternoon staff. Our car broke down in the drive through area forcing the staff to close the drive through service and shut early. Could not have been more thoughtful and even offered a complimentary coffee during our long wait for assistance. Big brands are built on their staff - well done Costa!

Great coffee, very convenient location

Very warm welcome. Americano was very good but capacinio was poor, luke warm, poor taste, and went in the bin

I stopped at Moto service for a Costa Coffee as Moto is the only Services I stop due to always having a good experience. Unfortunately this time was different. I brought my 2 costa mugs with me and ordered Medium Cappuccino and Medium Black Americano. I scanned my Costa app and without asking my free drink voucher was used, I asked them that I didn't want that as I wanted to pay for them and the response I got was that nothing they can do now. The male server came to me and start talking to me aggressively trying to intimidating inferring that it was my fault. I told them I know what I was doing as I am in Costa many times and I know how things works, then he start muttering under his breath and virtually threw the drinks at us. Then they tried to correct the mistake, but it threw up that I was a fraud and wouldn't allow them to proceed. The manageres said there was nothing else she could do. Not happy with this service!.

Awful service - everything but drive thru closed at 4pm on a Tuesday. They got my order wrong but charged me extra 50p for special milk - I couldn't drink it as I'm lactose intolerant, but it could've ended much worse had I been allergic! To top it off, they didn't even know how to scan the Costa card so I got 0 points instead of 2. Disgusted and would discourage anyone else from visiting.

Queuing out the door which is nothing new with Costa due to popularity and time to prepare drinks. However the que would have gone down a lot quicker should the 5 members of staff behind the till were serving, they appeared to be doing nothing or talking amongst themselves. Eventually served by a rude and obnoxious young lady. Asked if they did a peppermint hot chocolate to which she rolled her eyes, sighed and reluctantly said yes. Didn't ask me what size drink I wanted, or if any cream etc. Proceeded to make my drink, in a large cup, but half full, with no cream etc. Which I did want.. but she wouldn't have known this as she didn't ask as mentioned and didn't give me the chance to request, almost certain I paid for a large as was charged £10.10 for a hot chocolate, gingerbread man and two small cake bars. Drink tastes good though.

Ordered an ICED peach tea. No ice, room temperature, with a withered lemon in the bottom. Rubbish.

Despite being extremely busy, I found the staff that dealt with me go above and beyond in customer service. For such long queues, one could expect to get minimal satisfactory service. However the staff here were patient and offered us additional cakes when the sandwich we wanted wasn't in. A perfect example of doing something they didn't need to, but that small act goes a long way to guarantee returning customers!

What a joke of a place went to get a coffee and the look I got from the staff was disgusting for trying the door to walk in because the truck won't go threw the drivethrew I was a regular but not anymore

Called to get drinks and a bite to eat with the family as a break from driving. 3 members of staff were working on the counter. Not sure whether they receive customer service or Covid safety training but it certainly wasn’t being put to good use on customers today. All 3 members of staff were wearing face masks ….. on their chins!!! Noses and mouths were completely exposed and they were not working exclusively behind screens. Politeness was lacking. I waited for my smoothie to be prepared as instructed. The member of staff shouted at the top of her voice “red berry smoothie” and left it sitting on the counter, exposed near other customers. No evidence of any cleaning of hand sanitizing happenstance all. A really scary experience.

Called in this morning (1.9.21 ) at about 10am for a quick bite to eat and drink . We visited the sit in side of costa coffee. The place was lovely bright and clean . I understand these places get busy , however the cashier serving me seemed to be in a hurry to serve me . I didn’t even finishing asking a question before I was abruptly interrupted, therefore getting my order wrong, and then me having to ask the Barista at the hand off point what my order was . No decaf coffee ? Is this a regular thing at these venues now because every Costa coffee venue I visit doesn’t do decaf ? I picked a bacon roll , my brother a vegetarian picked a cheese and bean toasties. They were cooked together in the oven! Is this the normal thing to do now a days in these venues? Overall a good visit my coffee (after telling the barista my drink order)was absolutely delicious and the food was piping hot.

They let you use your own cup, definite bonus.

Me and Mum popped in for a coffee during our journey home from seeing the family in Newcastle. Would definitely recommend popping by if need be, the staff were really friendly and the place seemed clean. Our coffees were lovely and just what we needed to give us a break from the long drive home.

The two young ladies at the takeaway section were really sparking. Friendly, clear and very quick considering the queue.

Easier to get to than the actual services and its Costa I wanted anyway!

Always reliable with the coffee, no matter how busy.

Standard Costa but staff excellent, very helpful.

Excellent service Excellent food 👌

Harry is an awesome lad at your Wetherby services drive through

A decent motorway services, good for s quick stop off.

Noticed there is not a designated Trip Advisor page for Wetherby Moto itself so I'll put our review here. Visited the Wetherby Services yesterday and was blown away by the quality of options that were made available, huge seating area for Costa alongside endless food options. Outstanding customer service and very clean. Big supporter of Moto so expect nothing less than quality when it comes to their services, absolute pleasure to stop at and will surely stop by again.

Just called into Costa at weatherbu services. We got two hot chocolates and a coffee. Hot chocolate was cold. We said no marshmallows but we got them, the drink wasn't even hot enough to melt them. Coffee weatherbu cold too. Lot of expence for rubbish product and service.

I absolutely adore the staff here!!! They're all absolutely wonderful! So warm and welcoming! Nothing is too much, they never get tired of seeing your face and even when they're having a bad day they don't let the customers see, they give you a huge smile as if you're their small piece of sanity for the day! There's a microwave for baby food or ready meals and amazingly - no one ever brings the stinky fish! There's free hot water and cold water on site. Nice seating and always a wonderful selection of goodies that the staff take additional care and attention to displaying. Honestly! Their presentation are phenomenonal. I can't say highly enough of all the perfectionist and hard workers in here but unfortunately I don't know their names! Shocking considering I see them approximately 5 times a week! Absolutely amazing team, individuals, champions of the barrister world!

It was an okay experience, there was one poor employee working when a flurry of people arrived which meant that the wait time was a little longer than one would expect. Additionally, they did not have any hot chocolate so I was not able to have my desired mocha. I instead had an americano which I thought was perfectly serviceable.

Costa coffee is what it says, service was very good as usual.

Great meal deal - mozzarella and tomato panini plus drink 😊 Very friendly baristas. The seating area is very COVID-19 friendly too.

Slow service but as usual coffee and toast were excellent. Place very clean and tables spaced.

Saves getting out of the car lol

Unless you want to lose an awful lot of time do not use this facility, the speed of service is dire. You would be far quicker parking your car & walking into the service area !!!. After queuing for 25 minutes I got fed up & drove over the grass to get away as there were cars queuing behind me. McDonalds have perfected the drive thru concept, Costa are failing miserably, it’s absolutely appalling.

Quick service , good coffee and good covid19 measures

Stopped off for a hot chocolate. Polite staff but drink very poor. 2x medium hot chocolates with cream and marshmallows.. the Hot choc part was only filled half way up the cup and the rest was cream. It was cold. Very unimpressed. Rubbish. Disappointed. ☹️

Over priced for what it is and the staff are obnoxious

Ordered a coffee and a Bacon Roll, however was disappointed to find bacon not trimmed, had fat and rind in it!

Just Costa coffee good clean polite considerate helpful staff

Deseo presentar una queja. Usamos los baños y mi hija de 4 años y mi hijo de 5 se lavaron las manos antes que yo, el agua estaba extremadamente caliente y no pude poner mis manos debajo, lo que provocó que ambos niños quemaran 5 manos de herederos, lo que obviamente les causó angustia. Le informé este problema a la señora que trabaja para moto para que esto no vuelva a suceder. No había señales que le advirtieran de tanta agua caliente. . . la señora no estaba interesada en mi queja y básicamente dijo que no había nada que pudiera hacer ya que la temperatura está controlada externamente. No quería que se hiciera nada por mí mismo. Quería que se hiciera un seguimiento de este asunto para evitar que le pasara a cualquier otro niño o persona vulnerable. No recomiendo sus habilidades de servicio al cliente en absoluto y estoy profundamente decepcionado con mi visita.

Una buena parada para llevar a hijo desde Newcastle Uni para el desayuno en el camino. Almuerzo camino de regreso.Sin embargo, en marzo, este ritual tuvo repercusiones sobre las 09:00 debido al distanciamiento social de solo 30 minutos de descanso para ir al baño y un sándwich en el auto. Lo recogió Newcastle set de espalda 11:47. Llegué a los mismos servicios antes de las 13:00, repita la parada de 30 minutos en el camino a casa, todo fue según lo planeado. En abril recibí un aviso de 100 cargos por estacionamiento.Sus imágenes de captura decían que llegó a las 09: 02 y se fue a las 13:15, lo cual es cierto, pero yo también me había ido sobre las 09:30 y regresé justo antes de las 13:00. Soy atractivo, pero ¿quién quiere este lío?

Very slow. Drive through takes priority.. got the order wrong

Lovely staff, quick service and good quality products. Great place for meetings.

Asistimos regularmente a estos servicios con un bebé, y el personal lo hace fácil al ser tan servicial con nuestro bebé, como llevar nuestras bebidas a nuestros asientos y ser tan serviciales. Fiablemente amable y nos hace querer volver! ¡Gracias!Lo único que no me gustaba tanto era el chocolate rosado, pero probablemente sea un gusto personal. Precios un poco caros (como se esperaba en un servicio) pero es por eso que le di un 4 * en lugar de un 5 *

Staff extremely helpful, needed ice for a turkey on a long trip and they more then delivered. I'm told the Mac and Cheese is good as well, thank you.

Quite a large costa, with the usual offering. Slightly more expensive coffee than in city centre cafes but decent enough coffee, served quickly, and pleasant staff.

Getting very expensive, you shouldn't need to pay for a extra shot so your coffee doesn't taste like hot milk.

Este es un lugar de parada regular para los entrenadores de National Holidays, por lo que Diane y yo nos encontramos bastante aquí; parece que hay una alta rotación de personal, pero el requisito previo de empleo de ser un fastidioso bastante miserable garantiza un servicio lento y hosco. Dado el producto asombrosamente costoso, como audiencia cautiva, ¡sería genial ser engañado con una sonrisa! (¡como lo decreta en el - oculto - tablón de anuncios de empleados!)

Loosing their touch. I used to like Costa's cappachino coffee ... but now they might as well call it a latte ... uggh!

Just a typical Costa location with usual high prices and muddy coffee