Costa Coffee in Cheshire West and Chester

No food in the order just a drink with a note on receipt to say food had sold out but had no refund from just eat

great thanks I'm pleased with my order ☺️

drinks were great and food was hot and yummy. Million shortbread biscuit was missing unfortunately but the quality was great so will be ordering again 👍

Went yesterday and was told they were not serving as they were awaitng an engineer for the coffee machine. I asked if my potty training 2 year old could use the toilet and was told no. As she's 2 she cannot hold very long and as a result had wet herself on the way to another shop with a toilet. There were approx 6 members of staff sat round, I fail to see why a broken coffee machine meant a young child could not use a toilet.

Went yesterday and was told they were not serving as they were awaitng an engineer for the coffee machine. I asked if my potty training 2 year old could use the toilet and was told no. As she's 2 she cannot hold very long and as a result had wet herself on the way to another shop with a toilet. There were approx 6 members of staff sat round, I fail to see why a broken coffee machine meant a young child could not use a toilet.

Driver turned up and said he'd dropped the lattes so I'd have to ring up and sort it!

My address auto corrected to the wrong address and someone else has recieved my delivery so I’ve now lost out in my money and had to order again

Brilliant - coffee and sausage sandwich hit when they arrived!

Visited 9.02.24 5 pm. Fabulous helpful young man who was so on the ball and even checked the cleanliness of the cutlery. The food was immaculately displayed and all the surfaces everywhere were gleaming. Such a lovely experience particulsrly as we feel Costa standards have slipped in general and msny outlets are not clean and tidy.

Visited 9.02.24 5 pm. Fabulous helpful young man who was so on the ball and even checked the cleanliness of the cutlery. The food was immaculately displayed and all the surfaces everywhere were gleaming. Such a lovely experience particulsrly as we feel Costa standards have slipped in general and msny outlets are not clean and tidy.

didn't receive the order but taken the money

just called in for coffee, nice and hot, very clean cafe, nice service.

Ordered a large coffee- the cup wasn’t filled even half way. No wrap turned up. And no cake. Pointless. Do better

Is a lovely place for me to get a Costa and complete some work. The staff here are lovely. Would highly recommend this Costa.

Amazing service and wonderful welcome will definitely return.

Spot on! Everything as it should be

Bizarrely the app says my order has been delivered accept it has not. I have no Costa delivery so I am only presuming the driver has drank my order. If I could give a zero I totally would.

Great place for a really good coffee and snack. Staff are wonderful. SHAME THEY ARE CLOSING IT. LEAVE IT OPEN PLEASE. Great place to meet. We don't want big store Costa's.

Too much water in tea no space for milk one member of staff more bothered about making herself a drink instead of customer service.

They did not deliver the sausage batch they did ring and say but you would need to refund to me

Sadly not up to their high standards,

The coffee maker was being snowed down with orders from the till - food sitting going cold , no help given to get the coffee orders out faster just putting money in the till as a priority!! Coffee maker clearly struggling- 10 orders waiting to be made and the orders kept mounting up-- still no help given . Well done to the coffee maker and bad on you till person for not offering any help what so ever !! Also seems to be the manager on the till - shame on you Very bad experience today 😕

Very nice coffee, just the way I like. Very friendly and polite staff. Very clean seating area. For a mid afternoon break in shopping, there was still plenty of food left.

Drink ok but 2 out of 3 staff went on break and had to wait 20 mins in a queue of one other person while poor guy left served and made drinks

Waited ages to get served in this Costa. The person was to interested in talking to their friends, I was the only one in queue. I found it very rude tbh. Shame the drink was good and the service was really poor. I don't think I will be coming back.

Arrogant, inadequate service by who seemed to be the man in charge and served me today. At 3:30 he asked if I was ok with paper cup and no plate for my cake which I said I’d like a cup please. He raised his tone and explained I had to have a paper cup because they needed time to clean up. Seems an hour and a half isn’t long enough. Not happy and is gone made me feel embarrassed with other customers and staff present.

Ordered a flat white. Half the cup was froth. Not a flat white. Almost black coffee with a load of foam on top. Disappointing.

A little disappointing today as its lunch time and we have empty shelves Although coffee was great as always

I hope i have the right Costa, we visited the one in Next at cheshire oaks this morning, we had 2 teas and a pannetone toast, I could not believe how dirty the cups were, I went to exchange them and received no apology and exchanged the cups for two more that were only slightly better. Very saddened that a national chain that values its reputation can serve premium priced drinks in cups you wouldn’t expect in a transport cafe and staff who obviously couldn’t care less. In a time when cleanliness is front and centre everywhere how could you be so lax?

Very pricey. Check internet first before popping into this shop.

Used to be nice, horrible now the coffee tastes like salt and is sour. I’ve tried it twice now and both times are awful. Not cheap either.

Lovely place to eat and drink friendly staff too

Love Costa quality food love the hot chocolate

Nice Costa, clean, friendly and fast working staff

Great coffee, service and staff

Called in for a coffee and a bite to eat just after lunchtime. Informed only 7 tables in use. 2 middle aged men sat on lap tops at two tables with no food or drink. Will never go back. If you want to put yourselves out of business continue with your appalling 'SERVICE'

Set above the big Next in Cheshire Oaks this Costa is far less crowded that it's sister in the outlet itself. Smaller, quieter with a more chilled ambience it is the place to avoid the hustle and bustle. Smaller selection of food but still none the less a Costa. Some staff make a place and these do. Clean toilet. Not much more to say really.

Great service, food & drink spot on.

I suggest you let your customers know what type of order you wish them to queue stood at the door for 10 minutes as was told but others just walked in? I gave up because nobody could be bothered telling me where to go

Never a bad experience, staff are always happy to help

Excellent service .pleasant&friendly staff.

I visited the shop inside next in the colaseum next to cheshire oaks, small but very pleasant with some tables not being used for social distancing. The muffins were very fresh and the smooth blend latte's very creamy and tasty. With the government 50% off as well at the moment a very pleasant experience was had. The staff were very helpful and friendly and were quick off the mark when it came to cleaning.

It was closed today but usually my costa experience its great

Brilliant coffee if a little pricey

Lovely staff and a great experience.

Costa with-in Next - usual Costa quality, Now outlook from upstairs location. Pity one of the toilets has been out of order for a while now and numerous tables required clearing. Only one girl on duty, very polite and friendly but probably too busy to look after the counter and clear tables.

Excellent service and very friendly atmosphere

Always brilliant and great atmosphere

White hot chocolate is a thing of beauty!

It's Costa coffee! Over priced coffee in pleasant surroundings

Been in this morning for breakfast, not very impressed! The staff were mostly not that friendly, more interested in chatting amongst themselves which was a bit frustrating. They forgot everything and there was a general lack of care in what they were doing. It was very busy I must say but no attempt to speed up to reduce the queue. Unfortunately I can also say it wasn’t particularly clean. I go in Costa all the time in my home town and this disappointed me. Sorry to say

My wife and I decided to visit Cheshire Oaks, arriving before a number of the shops opened, we decided to visit Costa. This site is larger than most others we have visited. Walking in you queue until a till is free, then go up to order your drinks, having collected any food from the stand on your way. Great layout, comfortable seating and quick efficient service. The coffees were delicious as usual as were the bacon rolls.

Great place to take a break while shopping!

Costa is a good coffee cafe, products are good if not a little expensive. However the service and politeness differs from cafe to cafe In a big way. On visiting the Port establishment, the guy there was very rude and impatient, I had 2 grandchildren who found it hard to choose their treat, he didn't cope with that normal situation at all.

Costa Next where you can enjoy a great cup of coffee and sit in a relaxed atmosphere.A great choice to eat and drink all at competitive prices and served by friendly staff.The toilets are also clean unlike some places.Bethan always goes the extra mile to ensure the customers are happy unlike some of the Costa shops.👍

Very nice lovely room meal and breakfast was really tasty

The staff member who served me was very polite. The coffee was prepared and served with a smile. Far better service than I’ve had at previous Costas.

Coffee always good. And needed after my visit to phoned shop

A very lovely coconut vanilla latte

Always good coffee and staff very friendly.

Don't normally go into a Costa shop but on this occasion we did. The girl behind the till needs to learn to speak up a bit as she was talking so quietly it was difficult to know what she was saying. Most of the empty tables were dirty. The coffee was ok but not very hot. A bad experience to be honest and highly doubt we'll return.

Nice coffee, friendly staff ,Cheshire oaks a bit busy for parking though.

it was a bit slow serving only one young man service slow and the muffin was hard and not able to eat it

Recently the coffee in Costa is nowhere near as nice as it used to be. I don’t know whether they have changed their supplier, but I won’t be drinking here anymore. To top it off the service at this branch was awful. The staff were very miserable, it wasn’t busy, but they really couldn’t be bothered.

Excellent Costa Pleasant friendly staff and good coffee

Skani kava- gerem kapučino ir late,skanus pyragaitis- kaip meduolis su riešutukais 😜

Its a Costa...not much more to say

Great place to enjoy great coffee. Good selection of light hot and cold food and cakes enough to keep you going. Free WiFi and newspapers are normally available but as the day goes on they are harder to find. Well worth a visit.

Called lunchtime on a Thursday and it wasn't too busy. The place was clean and the staff friendly and chatty. Quick service and a nice coffee. (This isn't the one inside Next).

Concession store in Next. Can be busy, and not loads of seats, but the staff are pleasant and efficient.

Not the cleanest one I've ever been in, and loud music, which isn't always welcome.

Just what I needed on a busy shopping day

Great coffee just a shame there was quite a wait.

My sister & I were ready for lunch so headed for Costa. Had a toastie & cuppa. Always a nice atmosphere in Costa no matter what town/city it is.

Didn't stop, poor cleanliness standard. Overpriced, like all coffee franchises.

Closing in 30 minutes felt rushed

Attitude of the female manager this Sunday was disgusting. This Costa is in the next store. We had been shopping in. We were with are young children she stunk of alcohol. Spoke in a aggressive tone when we asked could children use toilet told no as they had been cleaned. We had bought food there and drinks. Looked like she clearly didn't want to be there.

I popped in here for a quick bite and a coffee. The coffee was ok the staff not bothered but the food was awful. I am still searching for the Brie and bacon in my panini. The cafe was tatty and cups needed clearing up. There are much better choices close by. My mistake!

Lovely friendly service, tried the new seasonal Bonfire Latte and a Bonfire Hot chocolate both delicious

Nice friendly staff lovely and clean.

The place looks nice and clean, equipment and counter, by the looks, but it's let down by the dirty mugs and black bits of coffee grounds in the milk pots.be nice to have some ATD.

Passed by. Looks like a place that sells coffee.

Just appalling. Dirty and terrible service. Utterly useless.

Hello On Thursday 23rd August shortly after 7pm I visited your costa (located in next at Cheshire Oaks). I was aware your costa was closed however as there were two staff members inside I approached the female staff member and I politely asked whether it would be possible for my two year old son to use the toilet. She replied in an unfriendly manner “no we are closed and it has been cleaned”. I asked whether she would make an exception as he was desperate and may have an accident. The staff member replied “if he wets himself you can clean it up”. I was taken back by this comment and replied ‘ok thank you’. When I found my wife inside the next store I informed her of the situation, she was surprised by this comment and felt we should report it to their management. We returned to costa to find a male staff member, I asked him whether it would possible to speak to the manager. He informed us that the female staff member was the manager and her name was Beth. My wife asked Beth to come over, we observed her to shake her head and grin. My wife asked Beth why she was shaking her head. Whilst grinning Beth replied “because I want to”. I appreciate that it may be part of your policy to not let members of the public use your facilities after closing times however the discourteous manner which I was spoken to was extremely impolite.

Nice place clean and staff friendly

Will not be going to this Costa in next again, have been here a few times ,the cleaning standards, have gone down, the tray's are not clean, and have been like that for sometime

Really nice clothing for the kids good selection and fantastic price

There is often a long queue for both the service and toilets

When to buy a suit for my son's prom. Staff were more than helpful and helped my son look amazing

Excellent friendly service. Good selection of food and drinks. Nice clean environment.

Tucked away upstairs, great little Costa when you need a rest!

This was another place to have a break from full-on shopping at a very busy Cheshire oaks and it coped with the number of punters, the staff were good and the place was a lot better than the other coffee place on the same site, well worth a shopping break sit-down and relax.

I did visit during the Christmas period but seriously, a half an hour wait to be served? If I had not have been so thirsty I would have given up. Surely the manager should plan to be busy at Christmas and get extra staff? Coffee and sandwich were delicious but I am not sure if they were worth the wait?

This Costa was okay but there were a lot of crumbs and mess on the floor and a few tables needed clearing. At busy time you can accept this a little but it didn't seems too busy. I might not give this Costa another chance as there are others close by but if I return and it's improved I will amend this review accordingly.

There are quite a number of seats available here.On a quiet Monday around 2-30 there weren't many sandwiches left,so we went elsewhere.Later afternoon the queues had gone and we got a coffee.Comfortable environment and room for kids.

Called in here whilst shopping, very quick service, from polite and friendly staff . Lovely tasting coffee and ice cold lemonade. Clean and tidy

very large cafe situated near the polo outlet on cheshire oaks. Staff friendly, efficient, and really well organised. plenty of newspapers to glance through. would definitely recommend.

My daughter and I visit here quite regularly and if you like Costa coffee I would recommend coming here !!

I guess this Costa is like most Costas - pretty good, maybe not the absolute best coffee around but still very good.

With other Costas on this site, this is just a small cafe, but service is good and all the usual Costa delicacies. Staff friendly and place kept clean. Would recommend