Costa Coffee in Newcastle upon Tyne

Half the order missing. Coffee was ok.

no warnings that they use artificial sweeteners that taste awful. Nero coffee is way better, I'd suggest you order from there rather than this place.

Food took over an hour to arrive and then included the wrong item! I ordered a Bosh! vegan toastie and was sent a cheese and bean toastie! It’s one thing to mess up an order but to send dairy products to someone who ordered vegan is particularly bad service and potentially bad for health. Costa have no idea if I’m dairy intolerant or not. I’m very definitely Costa intolerant now! Very disappointed.

A nice cafe on gosforth highstreet with beautiful views of the church across the road. Plenty of seating and never too busy. The service was a bit slow both times I visited even though there was only one customer in front of me on both occasions. The food and coffee were nice.

£4 for a weak watery drink that tastes like it was made from concentrate? Will be ordering elsewhere from now on

I became a fan of their banana loaf bread. My boyfriend has been so crazy about it and finally had me to try it and now we both are it's fan.

The manager of this site must recognise the exceptional kindness & customer service from the barista ‘karolina’. An absolute asset to the company. From a business owners point of view staff like this need recognised!

Order didn’t arrive at all and no explanation as to why it didn’t arrive.

Just another Costa. No phone signal towards the rear and virtually no seating at the front.

Uncomfortable, echoes as all wood and hard seats, crowded with school kids (3pm) Internet unreliable as shop is inside concrete bunker of a shopping centre. Had far better

Always very welcoming and excellent service. Standards are high in a chain such as this but they are always maintained and are cannot recommend it enough.

unhappy with replacement, enjoyed coffee sorry

Sandwich cold coffee warm, the courier went all over gosforth before getting to me, delivery time was12.55, changed at last minute

Will not be ordering again. I have received someone else's food. The shop wont answer and now im stuck with no food and wont get any thing to eat if i get a refund. This is disgusting that you can't speak to some one from the gosforth branch. This is not the first time this has happened

Great local Costa. Order drinks for pickup regularly. Staff always polite especially Shahan who is always very helpful and goes the extra mile!

Always extremely friendly and helpful staff in this Costa. Two gentlemen who served me this morning were very quick and efficient. Thank you ☺️

Thank you to the people who work in costa and brought my nanas coffee over to the table as she couldn’t carry it herself, yous don’t know how much it means to me thank you very much

Only 4 drink delivered 6 ordered

Had a lovely Megapint of hot chocolate here and enjoyed great service. Toilet probably need a clean. Speedy WiFi.

Lovely food and drinks, thankyou.

the drinks were melted and spilled all over the bag

The bag dropped and all drinks fell, I would like a refund please refer where I go

Coffee, snacks etc. as you would expect at Costa. Pleasant staff. Went about an hour before closing time. Loads of dirty dishes stacked on serving counter, tables needed wiping down, staircase filthy and toilet needed a good clean.

Good Costa, nice coffee, friendly staff and clean shop.

Nice coffee shop, what you'd expect from a Costa, good accessibility for wheel chair users from within the shopping centre, off the street there is a large step in the shop down to the serving area, so keep that in mind if you are a wheelchair user.

Very popular coffee shop. Always a pleasant experience.

Costa is the only coffee house I use as the coffee is the best.

It was a bit emptier than I've seen but otherwise good.

Pumpkin spice latte highly recommended. Toasties always good.

Very annoyed I have just purchased 4 muffins - they were delivered squashed into a small bag and not acceptable !!!!!

Only had a coffee n meet with friend warm n friendly place .

Costa is my favourite coffee so its a regular stopp off

Manager very rude…. Refused me a refund when I found hair in my toastie. Guy with glasses who made my drinks needs some training cos the latte was rotten. Not returning!

I love coming here in the morning. Karolina, the barista who serves me daily is a beautiful person! Friendly welcoming and really does pay attention to you! The other guys who work here are so attentive and are always working hard. Everyone who works here has an amazing relationship with their customers. Staff are knowledgeable about coffee and are confident in answering any questions! Seating area is always clean and inviting. Pop in and have a coffee, you'll definitely return!

Coffee was waaaay too sweet and sandwich cold

I don't have my order I was given a hot chocolate ans I spent 24 quid on food and drinks. Nightmare trying tonget hold of someone. They must realised their mistake when someone don't get what they want

The delivery driver left the restaurant too early and didn’t bring the rest of our food / drinks which were prepared

the delivery guy was super rude and blamed me for my street only having one sign to show its the right one? Hope I don’t get him again, probably would put me off ordering again

Lovely staff, order a americano with almond milk, tasted as good as a costa can.

No sugars for my coffee so had to throw it away

A quiet cup of coffee at the start of the day.

My favorite place to have coffee you can't beat it

Karolina deserves a raise. Always very kind and accomodating when I come in with my little son. He loves going there for breakfast. Thanks!

Missing two items from my order. Only coffee delivered.

Usual costas but roomy with normal choices

Order 2 toasties, and 2 bakewell tarts. Got 1 of each. Read your orders more carefully! Wonder if you even read these comments? Refunded the difference via Just Eat.

Ordered strawberry lemonade but there’s no lemonade at all in it! It’s the most awful tasting drink I’ve had

Almond latte tasted sour and hardly warm

Soy latte perfect,knowing the carb count from their website really helps

Early and thank goodness because I was starving.

Nice coffee and friendly staff.

Always go to Costa's regardless of where you are in the country you will find a Costa coffee shop it's the best coffee anywhere.

Burnt coffee. Made with dairy (asked for oat not out of good of health but because I’m allergic to dairy) specifically asked for OAT & Vanilla latte. Sausage sandwich came open so don’t dare eat that.

Missing all of order except the coffee. Fully charged. Disgraceful.

Car parking on roof of shopping centre x 3hours for a pound x this is on gosforth high street

Good coffee & mince pie very pleasant

They always forget half the order!! Then refuse to deliver the rest of it

It's Costa, you know what you'll get. Clean store, coffee and food. This store was nothing special, but it was fine to stop and rest for a while.

Driver was great. Costa forgot to put straw straw in bag

Great helpful staff always friendly and courteous amazing cup of coffee always

First time using this Costa and have to say I’m sorry I don’t life closer to it my coffee is lush thanks for the great service

Best coffee on the high street.try getting a filter coffee at Starbucks its impossible they refuse to make it.costa No problem cheers .For when you just want a coffee no frap no sprinkles no mocka no caramel. I just want a coffee .Costa im notgoing anywhere else..

Called in for breakfast last Saturday. Staff really friendly and made us feel very welcome. Coffee and food excellent

Friendly service even when busy.

service was slow but as usual the coffee was excellent

Nice quiet shop for a calming coffee, tasty goods, happy staff, pleasure to be there.

Lovely coffee! Friendly, helpful staff who constantly keep the seating areas clean and sanitised between customers.

Ordered 2 iced coffees with different types of milk in both, the order came and both coffees tasted very sour and out of date. We have ordered from here a few times and it’s always been nice but this time they were disgusting. I called costa to be told there was nothing she could do and that we had to contact just eat ourselves for a refund. She also told us that if we wanted new coffees that i had to contact their delivery driver myself (which is impossible as I don’t have any contact details for the driver), very bad customer service and I am concerned that they are selling out of date products. Will not be ordering again.

Twice I've tried to place an order through deliveroo from this Costa and twice they've just not accepted and the order has timed out. If you're not able to fulfill orders just go offline or at least reject orders instead of allowing your customers to wait an hour before eventually telling them they can't have their coffee!!

Sent wrong drinks I need sugar to help me through my day and I didn’t get it :( very disappointed

Excellent, nice to sit down again and have a coffee after walking around, staff very alert regarding rules for customer's safety, tables & seats cleaned down before next customer was allowed to use them, whole team great.

Arrived very quickly but Coffee had spilt and the lid was almost off. My bag of coffee i ordered with my Americano is missing.

Annoying screeching repeating beep when any new customer enters. Service slow considering volume of customers. However, coffee up to usual good standard.

Gosfoth highstreet branch staff are second to none! Always helpful and go the extra mile for you!

Waiting time was long, slow service but hot chocolate was delicious and hot.

Great service and very friendly staff.

Good service and friendly staff

Very poor experience & won't be going back!

Amazing as everrr. Good queue system, sanitizer right at the door. Still can pick our sandwiches etc n hand it over the counter ( I was not sure if we still could but we can) Brilliantly festive drinks. Lovely options. Well done.

Loved it very helpful staff made it feel easy when using a voucher for coffee's with my mum

Don't like the coffee but love the cold drinks

Gosforth es mi Costa local que utilizo con regularidad, normalmente te recibe un personal muy amable, pero en esta ocasión fue muy brusco por parte del subdirector. Entiendo que este es un momento diferente con covid 19, pero si no puede tomar asiento sin ser muy grosero y abruptamente, también le habló y le dijo que abandonara la mesa de una manera descortés. Mencionamos esto a otro miembro del personal en el que se disculpó mucho. Si hubiera prestado más atención a sus clientes en lugar de charlar con lo que parecía ser un amigo cuando estaba ocupado, probablemente se habría dado cuenta de que los clientes no usan la entrada y salida de un solo sentido, que no parecen funcionar a menos que el personal dirija al cliente. Las bebidas eran deliciosas y calientes y muy bien presentadas por el otro Batista llamado Elliott, que fue muy amable y servicial.

Always very friendly staff, lovely atmosphere and yummy food and drink

Convenient and nice selection of coffee.

Helpful service cheap car park 30p p hr

We just popped in for a coffee and a small cake. It was clean enough, decent service, quite well patronised.

The worst coffee ever. £2.85 for med cappuccino with horrible sour taste. Also the place requires solid cleanup/refurb.

The staff are really friendly, always talk to me and me kids when I go in. Staff know what my order is so have it made ready for me when they see me.

Good visit but uncleared tables and no conversation from staff ,

Great place. Just your every day Costa

Busy, noisy, no attendant to clean the table.

The sink was broken and manager made me and my mate come in and clean it up and called the police on us so now I have my 2nd strike from the police

Coffee lovely as always. But went to loo no paper and hand drier hasnt worked since refurb in the summer

As always the staff were brilliant. Although busy just before lunch there were still plenty of seats available to sit and relax

Not the best Costa iv been into as it seems like some of the staff was not treating other staff fairly the lady in the till did not explain my order correctly to the lady doing the drinks I felt in an uncomfortable position when the the lady on the drinks ask the service lady what I ordered again her response back seemed very snappy to her I don't like people who do this to people.

Nice cozy place with friendly staff.

I do like the taste of the coffee very much but its not wheelchair friendly

Cannot beat a massimo gingerbread latte

Nice relaxed atmosphere and friendly staff, Americano always delivers for me.

lovely staff, great location, clean and tidy. I really hoped during the refit the step on the entrance from the centre could have been rectified despite the tape it is a hazard a poor young lady went tumbling on our visit. Also please adjust the AC its really not necessary or the eco friendly to have it so cold its Newcastle after all not the South of France.