Costa Coffee in Portsmouth

The cafe is situated right behind the main historic dockyard reception area and has a great view out towards HMS Warrior and Spinniker Tower. Although there’s a large restaurant further inside the dockyard, a number of other cafes are closed due to the current Covid situation but it’s quieter here as most visitors head straight on to the dockyard attractions. Not sure about opening times as it closed for a period in the afternoon whilst we were there - not sure if it was due to staffing or some other issue?

Had a coffee here, the staff not very friendly, had to ask them to clean the table it was like it was too much trouble.

The service was good and the products were great. Be aware that although this is called Costa it is a franchise and therefore does not except the Costa cards.

Regular customers of costa and just been to the worse costa ever! No management, staff just don’t care. Terrible tasting coffee. Very disappointed

Querìa in cafè pero no querià un sucio Lugar. No due sofisticada y muy ocupado. Proximo vez voy a ir algo diferente.

Inefficient staff and sparse shelves. Obviously been raided by pirates! Lack of cakes and syrup for coffees. Also felt as if I’d been robbed by the pirates because it ain’t cheap in here! The queue speaks for itself.

Took family to dockyard which was great as always but costa poor! Cups and plates left on most tables, floors filthy and miserable staff. I’d avoid if possible and pricey for what you get and miserable staff

My wife & i visited here in April 2019 around 13.30 in afternoon. It was quite busy but not heaving as it is quite a big place. Tables were not being cleared, drinks had been spilt on the floor & not cleaned up especially around the waste bins where people are supposed to put their rubbish, a lot of it was on the floor as the bin was overflowing. Trays full of sandwich wrappers & empty cups were being left on the work top. Worst of all for such a big place, NO TOILETS!!!!!

We visited this outlet midweek so it wasn't too busy. There were however too many tables that had not been cleared. After I had ordered I was informed that they did not accept the "Costa card" I asked why not and was told that they "just don't" I can understand the small outlets not taking the card, but my local supermarket has a Costa machine from which I can scan a bar-code to get the points. I just don't see why a proper Costa outlet will not take the Costa card.

We arrived with two grandchildren on a rainy morning having travelled by car and train. It was good to be able to get coffees and drinks for the children before we set off exploring the attractions. Staff were friendly and there was plenty of seating available.

I have been tio loads of different Costas up and down the country, as well as abroad and this one wasn't an awful lot different with the usual array of cakes and other goodies. The coffee is always great here, and this was just as I have come to expect. The setting is slightly different to your usual Costa of course, being part of the historic waterfront area and with views of some of the shps, which is what makes this one unique.

Usual Costa high standards. Friendly helpful staff serving promptly. Always know that the coffee is high standard whichever town you are in.

I’ve been in loads of costas before and have never had this problem. So firstly I went in and could see loads of people standing waiting for there drink so I went to order and that was quick so I then walked of to join the people waiting and I waited for at least 20 minutes and I saw them just not doing much and the lady next to the mixers with is what I ordered just stood there doing nothing while the other people were cleaning tables while about 15 people were waiting with hot food so I went to ask for a refund and I got it I have never experienced anything like this and has really put me off costa

The coffee is the same but the venue is not! From your seat you can see HMS Warrior, the first iron clad warship as well as the historic dockyard, spinnaker tower and details of how to plan your day.

Sit back and take in the amazing views over the famous dockyard - especially of The Warrior. Great coffees, cakes and biscuits.

The area is kept clean a d tidy. The service is good and quick. Great seating with lovely views across the dockyard

Called in after spending a morning shopping. Very enjoyable experience and enjoyable drinks and cakes. Was very busy and tables were not being cleared very quickly. Service by barristers was good.

Located in the ticket office at the Dockyard. Staff are very friendly and polite. Drinks are made to order so there is a little wait. A extra member of staff would be helpful. There was only 2 on duty.

NIce Costa in the reception of the Naval dockyard ofering all the normal things a Costa would offer but with friendly and attentive staff.

We stopped in here for a coffee while visiting the Historic Dockyard in Portsmouth. The service was good and they didn't seem to mind that we had a very large, and loud, group with us. A nice way to break up the day. Best bit is the view out of the windows!

You can always rely on Costa for excellent coffee and a good choice of things to eat. Very friendly service as well. Good views of the historic dockyard too,

We came to visit the Dockyard on a cold and wet day.

I ordered an Americano/Lungo coffee here which was disgusting and which I left half untouched. When will they learn that adding hot water to the coffee in an amount that they decide right is not the way to do it.. my coffee was unbelievably watery not made any better by being told to help myself to the (COLD) milk which just made it an expensive tepid watery 'drink'.. I can't call it coffee! Unfortunately this is common to Costa's.. not just here. People come here because it's convenient and they either don't appreciate what a good cafe is or there isn't any better that they know of .. which is sad. Never going again.

This was inconvenient because my mother has mobility issues and rides a mobility scooter! The view from Costa Coffee is good though, it looks down on The Warrior, Britain's first iron clad naval frigate, and also you're next to the ticket office and the souvenir shop. They just need to get some public conveniences in the entrance building!

This Costa is just off the main “strip” of GQ’s but is nice, fairly quiet with good coffee and ample selection of light bites. Good service, clean tables and toilets.

Es una pena realmente, esperando unos 7 minutos solo para un frappi, las mesas estaban sucias con tazas y derrames. El personal no parecía competente para dirigir el lugar ya que no pensé que estaba tan ocupado cuando estuvimos allí. Vergüenza pero veraz.

Recogí un par de buenos extras para almorzar aquí, cuando pasamos el día aquí la semana pasada.

Siempre pare antes de llegar al astillero. Personal amigable. Siempre limpio y ordenado. Es bueno tener listo un bocado para subir a los barcos

Es una pequeña cafetería en el sitio del astillero, el personal es amable y el servicio es sencillo. El precio era bastante justo teniendo en cuenta la ubicación. Estaba ordenado por dentro y por fuera, y parecía limpio.

Fantástica pequeña parada en boxes justo antes de salir a explorar y luego volver para un poco de almuerzo. Agradable y limpio, servicio rápido y los típicos deliciosos cafés y bebidas frías. También hacen los puntos de Costa, sin embargo, si tiene la aplicación en lugar de la tarjeta de puntos, aún puede agregar sus puntos, pero necesita su número de tarjeta de la aplicación para aplicarlos.

Excellent service and good coffee and toastie. Great view from this Costa of HMS Warrior and the dockyard.

Great coffee and service from Michael

On a wet day in the dockyard was grateful for a well made coffee and a friendly chat with Jess/Jessica! Will definitely be back again soon.

Simple coffe after work make my day. Very nice place to chill out with great view. Barista Anna make excellent mocha. Recommended!

Great place with nice view. Good serve from Anna. Bear to The place many attractions. Really recommended Thanx

We popped into this Costa as it was snowing and we were hoping to have it to walk around in the cold. Sadly we only realised we couldn't take them with us after we had bought them so had to quickly drink them! Staff were friendly and it was a nice warm escape from the chilly March snow!

Lovly tea and cake with my son visting the dockyard the costa was lovly next to the warrior was served by lily who was polite and entusiastic and had a good knowledge of the dockyard. Will definitely be visting again when im down next.

A warm, pleasant café to rest in between admiring the various ships on show. I was served by Lily, and she was pleasant and enthusiastic about the dockyard. Most importantly, the hot chocolate and millionaire shortbread were delicious!

Visited this cafe recently excellent service by waitress Mel , nothing was too much bought my family's drinks to table . My kids were really tired after a day at Dockyard and costa was the break we needed .

Makes a great addition to the base, much better than the instant coffee machines on the other side of the gate. Military discount is always a winner. Leanne, Mel and Anna were fun to chat with. All staff are always great and make great drinks.

Up to the usual Costa Standard that we know and love. Served by Leanne, nice and chatty while being speedy with my order. Food was well cooked and brought to my table. Wonderful view of the Warrior too.

This is a lovely coffee shop in a really nice location, visiting the dockyards with the kids is exhausting and Costa was just the pick me up I needed! I was served by Andzelika, who was polite, friendly and great with the kids, and even though they were obviously extremely busy, the manager Amy made our drinks and offered to bring them over to our table as I had my hands full - such a small thing makes a big difference! Thanks girls!

Visited a few weeks ago, store was nice and clean, coffee tasted great, my panini was yummy and my little...

So great to have a costa on site. The views are great from the shop. Really added to the whole experience to have a Costa to relax with the family and chat about the day. The staff were really friendly and the service was quick.

Just had a great experience in the cafe and would like to comment on the great service and lovely smile...

My visit to the costa within the historic dockyard was a pleasant experience the environment was clean and well presented...

Friendly staff work really hard and smile all the time, although very busy.

This must be a dispiriting place to work. I really feel for the staff. There are too few of them so the queue just keeps on growing. There's the typical whiff of panic that you get from people operating at the edge of chaos - you know, staff talking to each other instead of the customer, bunching around those easy jobs that take them away from customers.

Located close to where you catch the ferry to the Isle of White is Costa Coffee, a very average coffee house at best and to be avoided if you can.

Very poor, this is the second time we tried it. First time we went there very

All we wanted were 2 coffees nothing fancy nothing complicated ..... it took half an hour of waiting as the staff were extremely slow ... To the point where I wondered if my husband had walked home ( an hour away ) to make the coffee himself ...... just avoid it , the dockyards themselves are wonderful . Yes we visited in August - it was busy but that said I got a table outside straight away .

i wrote a review previously which management decided to take down! coffee was tasteless, and food was over cooked and i waited over 10 mins for two hot sandwiches, which i was not impressed about, being hungry we just ate them, the coffee however i took back to the counter to speak to the manager who's attitude was not what i would expect. i explained that my coffee was just froth.. no milk, and hardly any taste of coffee, she shrugged at me, and said 'so', her face and attitude said it all, the other staff behind the bar all stared at me like i was an inconvenience and was giggling at their managers response. i would certainly not call this a costa, the standards and staff are no where near what i recieve in other costas. i visited the store at the train station the same day and this was lovely. the rest of our trip to the dockyard however was lovely.

Having to constantly repeat and order, refusing to take Costa gift cards with no explanation and an 11 minute wait for a black coffee - seriously, just avoid the place.

staff were rude and unhelpful, coffee was luke warm and tasted awful, when i complained to the manager about my cappuccino being just froth and tasteless (im not one to complain usually) her response was "so?" other two staff behind the counter just giggled and their faces said it all. such a shame the end of our trip to a fantastic place was ruined by this, costa is my favorite place to grab a coffee and this store just is not worthy of the name costa.

Personal incompetente malhumorada que tardó 20 minutos para hacer un batido.

No sé por qué el Consejo permitió esta construida en el mar?

Staff did apologise for the delays as it was busy & not many staff ,we visited twice and both occasions got good drinks but feel the toasties could have been hotter , they were brought to me while I was still waiting in the drinks queue so maybe this could be looked at not bringing food until drinks are actually sorted out.

10 minutos después de abrir "lo siento, no tenemos ninguna bebida caliente".

We are talking about the Costa in the dock yard here. Every time I have tried this place it fails. I asked for a coffee with the old paradise blend. A curt "NO" is the response "we are under a different franchise now", this despite it being advertised on the wall behind! I go to use Costa card but same rebuff! Unfriendly staff here who end up placing the disposable cup in front of you and body language implies "on your way". No, "have a great day" here. May take this up with Costa directly. This franchise is not working to say the least!

The address for this branch is somewhat mixed on the heading, but assuming the one inside the Dockyard, then, with large windows and views of HMS Warrior and the Spinnaker Tower, it's geographical position cannot be faulted. The reviews are very mixed for this particular outlet which I imagine is a franchise. When we visited today it was quite busy with visitors to the Museum and in the sunshine, the experience was good. The Cortado was Excellent, although only cardboard cups were available. The welcome was good and service speedy, although with the number of staff available, table clearance could have been better. What did not impress however, was the staff job application loudly taking place several tables from us, which enabled us to learn of the history and qualifications of the applicant and the terms and conditions of the job vacancy. Not very professional.

Cold Saturday morning, girlfriend and I popped in for a coffee early whilst shopping,when asked which type of coffee we would like I requested strong, it wasn't, that busy and my partners skinny latte arrived, mine was short and needed a top up? I waited patiently and when it arrived went to our table, my drink can only be best described as hot steamed milk, there wasn't the slightest hint of there being any coffee in it so I approached the young manager who was at the counter and aired my views, the manager tried to convince me that a latte was meant to taste that way but declined to taste the drink even with a straw, I asked for a normal coffee as all I wanted was for it to taste of coffee! he insisted on making me another and would bring it over, what arrived was the same weak hot frothy milk drink which was disappointing to say the least, My partner had already finished hers and I could not stomach what had been brought over so we left. It did Costa but it definitely wasn't Coffee!

Very disappointed that I had to use disposable cups. If you want a decent coffee then it should be served in proper cups. None of the special blend coffee on offer either. I won't come back until the cup situation changes!

great coffee as always of course set in a great place espeially before you get on the boats cappochinoyummeeee

Very busy branch, but not surprising I would guess, as it was a Sunday lunchtime and the shopping mall was heaving!Plenty of outside seating with views of the water and immediate surroundings, some very well preserved and converted historic buildings. Usual Costa food and beverage offerings, a lot of piled up crockery and trays on tables awaiting cleaning - but again it was a very busy lunchtime.Would return when visiting Gunwharf as it's convenient and Costa is generally my first choice in chain coffee shops!

we visited this costa next to the train station today, we both had cappuccino. i also had a ham and cheese toastie whilst dad had the raspberry and white chocolate muffin. There was a new member of staff being trained, and we were impressed by the service, the venue was clean, tidy, and the food lovely.

The bite, a chicken fajita, was really nice but coffee was unusually poor. I think the manager could have focused a bit more.

I visited while at the docks, and my overall impression was that the place was badly organised and needed to get it's act together. This is because the drink on my receipt was not in fact what I ordered ... I questioned the staff on this and they said they do that with everyone because the drink is the same price anyway. What's the point in giving out receipts when they don't even name your order? Would make the situation quite difficult in the event of an order inaccuracy or customer complaint.The drink did take quite a while to be made.I ordered a small mint cooler but was given medium ... this may seem good but it could have easily been the other way around and everyone got a free upgrade apart from one person, which is by no means fair. I also asked the staff about this and they basically said "oh well, you get a free upgrade".The mint cooler wasn't great ... they were perhaps a little generous with the mint flavouring, giving it a slightly unnatural taste at first whereas they were quite sparing with the whipped cream on top. Shards of ice could be tasted throughout as well as several huge cubes at the bottom, clearly under-blended. Disappointing. Some chocolate sauce on top would have also be nice.The loyalty scheme is not promoted well enough (staff didn't ask if I had a loyalty card and there were none to pick up), and I did note a couple of flies around the coffee machines in addition to quite a few dead flies in the fly zapper which was clearly ineffective due to the volume of flies nearby.Having said this, I did like the chocolate caramel shortbread and the friendly staff. Overall, items were well priced and good value, although I didn't know why the price was the same for take-out and eat in as this isn't usually the case which meant that I had to pay the eat in price for the take out shortbread.

As I was catching the overnight ferry to Caen/Ouistreham I thought what better start than to get there a bit early, buy a newspaper in the kiosk and get a meal as it's a bit late to eat once I get on the boat.First of all the kiosk was closed, so no magazine or paper and the only place to eat was Costa which must be the dreariest place ever.What passes for fine dining is something plonked in a bit of cardboard that doesn't prevent the grease from oozing through.Most tables were piled high with previous customers dirty crockery so I had to try to find somewhere to clear one table in order to attempt some comfort to eat and drink. "Could I please have my hot drink in a proper cup instead of a re-cycled piece of cardboard." I pleaded."Sorry, we've run out of cups." I was told.I am not surprised they had run out of cups, they were all piled on the few available tables.What has our civilised country come to when we have to eat and drink out of folded paper or cardboard? Can we not have a plate, cutlery and a cup and saucer?I avoid Costa in my High Street as I would rather give business to smaller tea shops who at least let you have a proper cup, and this is the one and only time I use the one at Portsmouth Ferry Port.The new port facility must have cost millions so it's a pity it has not got a decent place to have a snack before sailing.Bad show Costa.

Great coffee Shame about the uninterested expressions on the staff faces and generally unpleasant feeling.Customer service training needed.

I am reviewing the Costa Coffee in Portsmouth's Ferry Terminal. I know that Costa is pricey but they need to lower the prices to a more reasonable amount. The service was slow but the staff were polite. The floor needed to be cleaned as it was really sticky and it felt like it hadn't been done in a long time.

Cost coffee is really great and prefer it over Starbucks which tends to be bitter. Good service and great cakes as well!

ドッグヤードの観光後に、外が寒すぎたので休憩で入りました。ドッグヤードの案内所内にあることもあり、店舗は小さめ、他のコスタコーヒーよりも簡素でフードの種類も少ないです。量が多いので小さいサイズでも日本のMサイズのイメージ。休憩にはもってこいの場所です。

The coffee was expensive and far too strong to be a latte which is meant to be milky and little on selection in the way of cakes.

I am reviewing the Costa Coffee in Portsmouth's Ferry Terminal.From the front it looks okay BUT... It's not. Went there to go and by a muffin which was stored in a fridge they got my muffin out and gave it to me and it was warm... Turns out someone had left the fridge door open and the temperate had reached 20 degrees Celsius! That's Room temperature. When the door was finally shut they had not noticed there was a fly in it and shut it in. Mmm... Those Muffins that costed 4X what they would have costed at ASDA or TESCO will taste lovely!And that's not all while I was there a member of staff smashed a plate and when I ordered some chips they tasted frozen in the middle. After eating my chips I went to get some water in Costa Coffee I could get a small 500 ml bottle for a few pence less then I could get a bottle 3X the size from downstairs in a shop. It was the same brand as well!Shocking... I will never visit a Costa Coffee ever again.

Visited as we were on a visit to the historic dockyard and after a tiring day we really fancied a nice Costa. Sadly there was a problem with their hot water machines on the day we visited and they couldn't serve any coffee at all - not even iced.... it was very disappointing and, to be honest, quite stupid for a coffee shop to be unable to serve coffee! Very disappointed!

We were very angry that there was no way we could get how wheelchairs in to there coffee place they do not understand what is require for disable I hope they look in to this very soon if you are in a wheelchair avoid them and go somewhere else

We sat here after having had a walk around HMS Warrior and a day at the dockyard. We were served quickly and kindly without a problem. Weren't expecting our Costa Loyalty Card to be accepted as they sometimes aren't at the franchises but it was and she even put some extra points on it as had got something wrong the first time.Nice place to sit while you do the visitors' survey for Warrior.Only annoyance was that we turned up at about 2.30pm and all of the sandwiches and other savouries were sold-out so had to have a chocolate muffin for lunch.

May be a great place to work but 30 minutes waiting for boys to stop faffing about and make coffee means we will never come back. Get a grip!

Had the misfortune to have coffee here, the service was so bad it was unbelievable and the coffee equalled the service, way below Costa usual standard

a poor place, the service we received was terrible. the first lady ( she was nice took the order)the supervisor then took over, totally rude, off hand , not a please or thank you she asked us if that was all we wanted( we had ordered two coffees and two cakes) then gave us two coffees and no cakes , when I asked for the cakes she told me I had not ordered then, as if I was in the wrongI would hate to see the flap they get into when its busy !