Costa Coffee in Southampton

We love M&S Food Hall and shop in the Hedge End branch regularly so thought the café at West Quay would be a good place for brunch while out shopping. My partner ordered spicy Chicken in Ciabatta with chips, chicken was as rock hard and grey, chips were like match sticks and cold. I ordered an English breakfast which consisted of cold pouched eggs, one cold mushroom, 2 slices of what I can only presume was supposed to be bacon and two strange looking sausages. The tea and coffee were ok but would never go back...what a let down, food was just awful.

I work near here and unfortunately this is my nearest Starbucks but I'm done with here due to the consistently rude and incompetent/disinterested staff, especially the Eastern European lady . I would say on average they get my drink wrong 50% of the time. My advice; if you really want Starbucks, go the one on Above Bar, so much better than this dross.

Love this place, food OK drinks cheap, friendly but rather noisy on occasions, TVs are supposed to be silent!

Well where do I start! Myself and 3 friends booked in for a bottemless brunch. The service was extremely slow we waited over 15 minutes after ordering our first drink to even recieve it, The cocktails tasted poor and were not up to standard. The food was rubbish and very salty. The waitress and the manager were rude. When we asked a question the waitress rolled her eyes at us. The window where we were sat had clearly been broken so was boarded up but made to look like the easthetic with lights hung on it. Overall we were unhappy with our visit and won't be recommending to other people.

It was a very lively pub, full of locals people eating Sunday lunch. One of the most affordable choices on High Street, and the low prices probably attracted the crowd. Our typical pub lunch was fine, the atmosphere was authentic.