Costa Coffee in Southampton

Overcharging customers that are poorly... The manager is extremely rude and getting her staff to overcharge people £6.15 for a chocolate fudge brownie frappe with an extra shot. At Southampton train station I went in order the same drink and got charged £4.80. Spoke to the manager in there and they said it because it's a franchise. COSTA SHAME. ON YOU RIPPING OFF SICK PEOPLE YOU SHOULD BE ASHAMED!!!

Not Costa, but the FEAST restaurant sells disgusting coffee, just like water, no respect for the customer, from the management, for a replacement or refund, deplorable. TAKING THE MICHAEL OUT OF PATIENTS.

Staff re rude slow and very confrontational. When a customer complains they say the customer is being rude. Service is very slow and staff will try to mislead you when you try and get a name off a badge. For £8.40 for 2 drinks it should not take 9 minutes to make the drinks and when I ordered they were not busy. They seem to stands about doing nothing while the orders just kept coming in. Total lack of any customer service skills and yes I have worked in retail catering so I do have some understanding of customer service and the staff here have none. Was told I was being rude because I complained. If they want me to be rude I will be rude next time.

You don’t need to be a brain surgeon to understand that Costa is part of a top international brand. What separates each branch are the staff and the public facilities. At this outlet, the staff seemed happy in their work. The toilet facilities needed a little tlc whereas the WiFi was pretty poor.

This is a Costa based on the hospital. On the whole it’s open 24 hours a day. The staff clearly dislike working here and this is manifested in the service and also the state of the shop!