Costa Coffee in Vale of White Horse

I refuse to use this place as the owners obviously have no pride in the look of the place. Rubbish piled up near the entrance. I took the photo on a good day, usually it’s much worse than this. How do the customers not consider this an eyesore, unbelievable.

Staff extremely busy so be prepare for few minutes on till desk

Upon arrival, we picked up our bacon rolls and joined the queue, waiting for 10 minutes only to hear, *“We’ve run out of milk.”* Just as we were about to pay, the milk delivery arrived, but we had to wait an additional 10 minutes for our coffees. Eager to enjoy our food while it was still warm, we decided to eat at a table that was dirty and required cleaning before we could sit. Despite finishing our bacon rolls, there was still no sign of our coffees. To our frustration, customers who had come in after us were already served. When I approached the counter to ask about our order, the young, overwhelmed staff member couldn’t provide an answer. It took another 20 minutes before we finally received our coffees, only to find the milk was scalding hot and the coffee tasted burnt. At that point, we didn’t bother returning to the queue to ask for a replacement, as we had already wasted enough time and decided to leave. The disorganisation was evident, especially on such an important day as Remembrance Sunday. Costa’s staff should have anticipated the increased number of customers. This was the longest wait I’ve ever experienced for just two bacon rolls and two coffees. The entire experience was chaotic and disappointing.

Chilled atmosphere and friendly staff. Exactly what you want for an afternoon coffee ☕

Ambiance & Cleanliness: Unfortunately, the atmosphere left a lot to be desired. The place seemed in need of a deep clean and some upgrades. Nearly every chair I saw had visible stains, scuff marks where they actually feel like they need either a thorough cleaning or replacing altogether. Additionally, there was noticeable dust on surfaces and crumbs scattered on some of the tables, which hadn't been wiped down thoroughly. It’s a shame because the shop has a lot of potential with its open layout and warm lighting, but the lack of cleanliness detracts heavily from the overall experience. Service: The staff was friendly enough and seemed willing to help if you had questions, but they didn’t go out of their way to enhance the experience. I felt like the service was just fine, nothing that stood out as particularly positive or negative. Overall Experience: In all, Costa has the basics down when it comes to coffee, but the lack of upkeep and cleanliness takes away from what could otherwise be a cozy spot to relax or work. If management invested in a thorough cleaning and perhaps a bit of a refresh for the furniture, it could make a world of difference. Until then, the experience is decent if you’re looking for a quick coffee, but it’s hard to recommend for anything more.

Unfortunately didn't go in.. The bags of rubbish and the bins out front of shop alongside the dirty windows., put me off going

Nice place to sit in for a hot drink. In a historic location. Chill vibe.

Awful Costa, dirty and untidy. Take away cups only, no hazel or maple syrup, be better off closing.

The chairs in the window seating are disgusting. Stained and old should be taken to the tip.

Visted 21/8 around 11, long clue 1 person serving. Gave up went to a local cafe round the corner. I would do the same if I visited daytime.

I have my coffee daily in this shop. Friendly staff. I don't know your names guys, sorry, but the girl with glasses is my fav. 😁

So so busy. Queue was to the door and it seemed that every order came out wrong. So many people were waiting for their orders — which then needed remaking, as drinks were incorrect. Coffee was being made in a rushed fashion as well as barista having to man the til.. complete orders were not done in one go- one drink made and called out, then food, then another drink- made our group of 7 wait for ages and none of us had our food or drink at the same time. Dirty floors, dirty tables, barista was bleeding from a cut on his knuckle, when I mentioned it to him he just wiped the blood off and stuck a sticker (not a plaster) on it and continued to work- not a handwash in sight. I feel very sorry for the staff that were on yesterday (25.7.24) they were very under the pump and getting everything wrong. Not sure there was a manager or guidance available but it wasn’t a good experience at all. No customer service and just a filthy, stressed busy environment. Had never liked the street frontage with its bin bags and rubbish piled high, just not welcoming or appealing, and I’ve never had a decent coffee here / but thought let’s try again- Alas, nope- Won’t be coming back.

The service was very very poor and took a very long time for our order to come out, the server had blood on his hand and they gave us the wrong order. It was very disappointing, will not be coming back.

Very nice staff and good coffee

This place IS the heart ♥️ of Wantage. Always bustling and yet the staff here are always friendly and professional even when they are clearly under pressure as it’s so popular. This place demonstrates care in the community as there are a lot of people who struggle, but everyone is made to feel welcome. Thank you.

I visit this costa at least 5 times a week, they remember my order and the coffee always tastes good. Wonderful staff team!

Only young lady working doing everything but with a cheerful disposition and served me a good flat white!

Place was filthy and messy with trays stacked everywhere, unclear tables, dirty floors and the toilet smelt disgusting. Next time will definitely opt for take out or go elsewhere.

Friendly welcome and swift service. Appreciated!

Considering the cost of coffee etc in this well know establishment, the chairs were minging & stained. We weren't even asked if we were staying in or taking away, drinks were served in take away cups ( we stayed in) next time will make my way to a local cafe and give them my trade...... disgusting place

Food is always good but coffee tastes burnt

Coffee was OK but they didn't tell me when ordering that it would be in a takeaway cup despite there being plenty of cups on the racks. If they'd told me before I paid I would have gone somewhere else. Floor was pretty gross too but the staff were friendly enough

The service is so slow it beggars belief. Staff although friendly seem intent on doing other jobs rather than serving customers

Consistently scruffy and messy, dirty tables and equally so behind the counter. Reflected in the service staff, who are consistently slow, inattentive, disorganised, and messy. I have walked out three times in the last two months. Poor efforts!

Very nice coffee however the waiting time for the coffee is ridiculous 10 minutes in a qué as only one member of staff at the time but the coffee was worth the wait

Such a shame! This Costa is the dirtiest and most untidy of any Costa we’ve visited - and we’ve been to quite a lot! There are too few staff to clear tables or sweep the floor, the comfy chairs are stained, and the bins are overflowing, clearly visible through the windows, right next to where we sat. Not a pleasant experience.

The staff were friendly, but slow and not very efficient.

Always very busy and a bit slow to get served but when you do the service is good and friendly

Excellent - friendly staff. As good as ever. Very busy.

A very stressed team which reflected in thier performance which was shocking! dirty untidy dining area. I was sharply told to wait at the counter while the assistant answered the phone and stood chatting. Had to wait for someone else to serve me and then had to wait again while the two other assistants chatted..... shocking dissapointing service!!

A very friendly coffee shop. Staff are attentive and polite. The store was clean and tidy. There had been a power cut and they kept anyone well informed. Downside there always seems to bins in one of the doorways.

Didn't have food the service was as per staff not enough again , tables needing clearing ,slow

Cold frappe needed on this hot day. 50% off tiffin really added to it.

This place is so dirty looking from the outside. I was put off entering the premises because if they were happy to stack all their rubbish in their doorway, then I question their hygiene standards. You don't put your rubbish in your doorway like this. Where is your pride?

Typical Costa, popped in to get a takeaway coffee before boarding the bus.

Nice little costa, staff are friendly and its a nice place to sit overlooking the marketplace... coffee and cakes good too!

It's Costa - same as any other generic conglomerate that makes you coffee. It always annoys me about this particular location, that the trays/coffee cups/plates etc are always stacked so high in the corner, you can never clear the table properly. They are clearly under staffed here, and no-one ever seems to do anything about it...

Around 4pm was incredibly busy, no cake left and lots of school children but despite it being the only coffee shop open and only one barista to serve he handled it well and professionally. Will go again but early on in the day next time.

Quirky building layout adds character. Coffee good but as always not cheap. Dogs not invited in.

Standard Costa offering. Great service but atmosphere is poor since cafe is cramped and plainly decorated.

Good costa but the front doors are really hard to open if you have a pushchair or a wheelchair

Everyone is always friendly and helpful.

Costa is Costa what more can you say lol

Great staff and delicious coffee.

Great fast service with a warming atmosphere and amazing staff

Amazing staff who are all always welcoming and excellent quality of service!

Place is getting a little tired looking,particularly out side.. Entrance doorway area very grubby nerds repainting Very dilapedated looking ,not inviting..

Good quick service. Good atmosphere

Great Costa, come here all the time, staff are very friendly and the remote ordering system works very well, coffee is always hot and prepared at a perfect balance between speed and quality. Lovely historic interior and comfy seats. Although it is a chain there is feel of indivduality created by the wonderful staff.

A lovely place to go and have a catch up and a coffe . They do a great selection of festive drink around Christmas time A good section of food and drinks

Coffee was luke warm & considering the price i think it was definatley not good value for money. I don't normally use Costa but there was no other place to sit down that had a table available.

Staff and service are excellent . The coffee as always lovely . Always a smile when you enter .

Starting to show its age; toilets used to be pristine, now a bit shabby.

I wanted to meet my son for a drink in my break late afternoon. We asked for what we wanted, the lady didnt ask me if I was staying or taking away, then we were given a pastry and a cake we had asked for in a bag, together, I explained we were eating in and she just said, oh, and proceeded to make our drinks then give them to us in take away cartons, I had lost the will to live by then and was due back at work shortly. The taste is so different when in a take away cup I couldn't drink it all. I felt the staff were too busy talking to each other than listening to the customer. Also, when it's cold - something needs to be done about the main door that sticks open and is not wide enough just opening one - impossible for a wheelchair or pushchair user to get through. Grove Costa is much better in customer relations

Very nice coffee, very nice almond and raspery cake !!!

Wantage services were good Bacon and sausage rolls just luke warm, cups were over filled.

Public thank you to the staff in Costa Wantage! Above and beyond with their service! Particularly to the young lad who served me and the person I was with.

It,was lovely and it didn't Costa lot,

Dirty tables, not clean at all, definitely would not come back for a coffee at Costa Wantage, it requires a deep clean. Poor

During lockdown the staff in Costa Wantage have been brilliant- I am a bus driver and during this time very few places have allowed the use of toilet facilities for non customers. The staff here have never refused or insisted one buys a drink in order to use them. This makes me happy to buy a drink when maybe I wouldn’t have normally. Staff always friendly and helpful and even if you haven’t been there for several weeks, always remember your order! Full marks and well done!

Nice and friendly service as always but the place could do with a bit of redecorating to spruce it up just a tad. However, nothing wrong with the coffee 😃

nice atmosphere and good seating

Sadly this Costa Coffee in Wantage is in real need of a deep clean, tables are dirty, poor lighting and no choice.

Assistant was not wearing her mask correctly and it was under her chin, talking on the phone around the food area.

Friendly service. A nice place to relax over coffee.

I go to Costa in Wantage market place several times a week for a Mocha for myself or with my family. The staff are extremely friendly, offer a great service especially through this challenging Covid period. The make an effort to remember your regular order and are a pleasure to deal with.

Staff are really friendly and helpful

Nice to sit in have a drink. Nice staff super friendly

Haven't been in for a while. Very impressed, excellent service and a great coffee top marks.. Great improvement since lock down

I love this place because they are so friendey and the food is rely good I love the place xxx

Its costa you know what you are getting. Staff were friendly and helpful.

I opened this store and was the assistant manager for years. Love it as always. First time in in a while. Lovely memories and great staff

Cosy atmosphere and good customer service 😀

I walked in when they reopen and they remembered what my drink was and who I was.

As most Costas, ok food bearable coffee, minimal service

Absolutely filthy staff wore the same pair of gloves served numerous customers didn't clean hands. Every table was dirty covered in dirty used cups plates we were told to take a seat at a dirty table. When someone did clean the tables the went back to serving in same gloves. Milk stored n the floor out of fridge and staff stepping over it came on Costa disgusting!!

Nice coffee as normal limited seating because of covid but staff polite and friendly

Good coffee, nice, friendly staff and Covid aware with good safety

Nice old building, always busy.

Cleared my own table before being able to enjoy my own coffee. Dish washer broken had to have our drinks in take away cups.

This Costa is badly in need of a refurb. The paint is peeling off in lots of places and the loos were dirty. Hopefully it will be scheduled soon as most Costas are reasonably smart. We had the filter coffee which was a bit tasteless and not very warm but as it only costs £1 I guess you get what you pay for!

This place has gone down hill big time, 20 minute wait for a coffee

One of my favourite costa coffee shops

Very nice little shop but it Costa fortune! Remortgage your house and enjoy!

Friendly staff, good tea, well positioned on Market Place......

Big cappuccino and a custard tart. What else would you need.

Since the last 12 months with staff leaving every time I've gone cup dirty knife dirty . Hot chocolate luck warm retraining needed before I go back

Wait a long time to be served. Scruffy. Dirty seats.

Good coffee and prices but the place is very dirty

Excellent cup of coffee service with a smile

In a country of cake lovers, how can you sell such bad cakes?

Slow service and inexperienced staff.

Not the nicest/cleanest of Costa shops but always a nice coffee.

First time visiting here and it’s a lot bigger than I thought. There was a steady stream of customers and quite a few of the tables had not been cleared but we found some available at the back I didn’t try it but you can also order online

Great staff and the usual great coffee and food.

Better Costa experience than of late

Very helpful and friendly staff.

Friendly staff. Clean and tidy with a quirky layout.

Lovely drinks hot and cold staff friendly

Friendly service and affordable