Costa Coffee in Vale of White Horse

The drive through is quite good, never really have to queue for long. The helpfulness of the staff is a bit hit and miss though. There's a lad who works there some evenings, who is the proverbial chocolate teapot.

Quick service, but coffee wasn't too warm.

Great place for a tea before work in the morning.

Lovely staff in there, surprisingly always smiling, which is unusual for most Costa's

Limited drink options. There is no table service to maintain cleanliness of the tables, chairs, and floor. Tables are sticky, and chairs still have food remnants. While I appreciate the hard work of the current staff, it is the management's responsibility to ensure there is enough staff to uphold a high standard of service.

I actually love that cousin. Coffee and food staff are very. Unprofessional, especially In a lot of your stores. And the complaints , if you give them one , I. Just don't like the way you are treated when you go to costa driving through.

Good stop but understaffed and so 20mins to get a coffee.

It was Costa. Exactly what you expect is what you get.

Better than average Costa coffee. They bake off their own pastries now too! Bravo and about time.

I can't even leave stars as I'm so disappointed the whole order was not delivered.

Conveniently located, friendly staff, usual Cost Coffee standards of service.

From someone that goes to costa everyday (probably to much 🤣) this costa is horrible I have never had such a bad customer experience. Cold food, deliberately missed items out of our 52 pound order. Lucky we checked and went back or our crew would have missed out. Won’t be back to this costa ever. Will find a Gregg’s.

Shouting staff , miserable faces when ordering ! Not something you want to see when you just want a coffee and some quiet time - toilets are disgusting - all in all this place needs new staff and someone who actually cleans !

A useful coffee stop when out and about, thank you

Has the Lotus Biscoff vegan cheesecake

I popped into this Costa with my dog and ordered a large latte and prin au chocolate and all customers weee happy and saying hello to my staff who’s a pub dog as I run a pub , then as o was eating my snack and sipping the coffee I was told dogs are not allowed ? How and why ? I’ve been in many coffee shops Starbucks , Cafe Nero etc with my fur baby and nothings said , but alas Costa Coffee clearly hate dogs … it’s not a restaurant and it’s a coffee shop !!! Customers were horrified at me and my fur baby being asked to leave the poor barista who came over said , my supervisor says you’ll need to leave as we don’t have dogs in the restaurant !!! Note to supervisor don’t get a charming young man to do your job !! Why didn’t you come over ? Disgusting way to treat a customer after being served … you are a coffee shop not a restaurant !!! I will never walk into another Costa coffee shop EVER #avoidcostacoffee P.S your toilets were filthy and toilet paper everywhere …

Very nice place to be. Quite busy and I think that reflected on service time plus one mistake on order

Like any Costa coffee shop, you get a nice coffee and a small selection of snacks. This one has outside seating and has a drive-through. But the one thing that lets it down is that the toilets are not very clean.

ALLERGY PEOPLE came here this morning (Sunday 28th) and a young lad served me told him I had a nut allergy and he just says “okay” didn’t show me any charts with ingredients or disclaimer which I know they have in this Costa as I have been shown it before. Didn’t tell me anything about cross contamination or anything just “okay” didn’t clean the oven thing or double check the ingredients (even though I did check myself but I know people always check) it was basically pointless me saying anything LUCKILY for him I didn’t have a reaction but this boy should be in serious trouble and I hope action is made about this as he clearly hasn’t had proper training. And this could happen to some else and can lead to death .

Good service today and staff helpful. Stopped by yesterday and was worried about the parking but first 2 hours are free.

Complete rip off, stupidly overpriced and the quality isn't even the best either, the saying you get what you pay for does not apply here, you'd expect top standard with what they charge here and it just isn't worth it in my opinion. Also, the few times I have been here the service is always very slow, the main issue is literally just the quality of what this place is selling to people, absolutely disgraceful and needs looking at ASAP !!!

Had toasties and cappuccino as it was early in the morning. I was very intrigued with the chai latte - love the taste 🖤. We were served by lady named Robin/Robyn (sorry if I'd spelled Your name wrong) - outstanding service and beautiful smile!

A nice coffee from Costa as always and service was quick and satisfying

I had enjoyed spending some of my mornings at this Costa Coffee for about eight months. I spent about four mornings a week, and had breakfast and coffee. I usually spent about 15 pounds average per visit. I knew the parking was for a two hour limit. One day I asked if I could stay for longer than two hours and I would be happy to order more coffee. They said I could just register my vehicle registration for free and get an additional two hours. I did. The employee also said if I do get a parking ticket "take it to us and we'll sort it out." Unfortunately on two occasions I forgot to register and overstayed for around twenty minutes each time. I took the tickets in and they said they could do nothing and I would have to pay them, and that I should have registered. The tickets were for 100 pounds each, but I paid early and only had to pay 60 pounds each. I do not intend to visit this Costa Coffee ever again.

The customer service is excellent

Standard Costa and M&S fare. Very conveniently located.

Popped into costa today for a coffee and a catch up with my friends. Went to sit down and was rudely spoken to by a very unprofessional member of staff and was told the seating area was closed, when politely asking why, we were just told “didn’t you see the chairs, it’s takeout only” (it was NOT clear the seating area was closed) as we left the three young girls were giggling about the situation. Some retraining in customer service is desperately needed.

Unfortunately, this was the worst branch of Costa we've had the misfortune to use, I usually take some negative reviews with a pinch of salt, but I wish I'd taken notice here. When we entered, there were a lot of tables with dirty pots, I assumed this was possible lack of staff issue, when in the queue I noticed 5 staff members, one dealing with the drive through, 1 on counter duties, 2 other females seemingly fawning over a male member of staff whilst doing nothing, I also made the mistake of ordering a flat white which was the most bitter awful tasting one, with a pile of froth on top. Whilst we sat this lack of work ethnic continued unabated. Also if you are unfortunate to end up here make sure you put your registration in the parking touchscreen

I've been to this drive thru a number of times and generally have not had a bad experience. The coffee is usually of good quality, service tends to be friendly. Generally it's the best Costa in the area.

Service, food and drink all good.

A nice coffee shop with a handy roadside location for those who drive. Attentive staff, a wide range of pastries and strong coffee, as always at Costa Coffee.

Nice atmosphere, nice enteriuer, loved the fact that it was almost empty for a while. Lovely cake and fruit tea. Hot milkshake not so good. Service is a bit slow with 3 people behind the counter-as they are serving drive through also.

Stopped for a cup of tea enroute to Southampton. Nice clean place no complaints

This morning I ordered something from this Costa Coffee via Uber with detail information about how to reach my doorstep, telling that I need the order at my doorstep. The driver came downstairs and he texted me to come downstairs and pick the order. I texted him at once that, I am physically unable to go downstairs and I requested him to go upstairs. Uber app was showing that he read my messages but he intentionally was silent for seven minutes and then he texted me back to come downstairs. I told him again that I’m physically unable to go downstairs and please come upstairs and then he said "okay". All of a sudden he tapped "delivered" and I never received the order. I have been reporting this to Uber app and Uber customer service multiple times this morning and in reply to both of my previous customer service reports, the Uber said that the driver waited for seven minutes so I cannot get the refund. But Uber Eat did not take into account that when I tried to contact Driver he never received my call and he didn’t reply to my voicemail . He read my text and still was waiting for seven minutes, intentionally, downstairs without any empathy for a physically unable person to go downstairs to take their food, I tried lots of time to contact Uber Eats about this and they were giving me the same automatic reply that the driver waited for seven minutes. I don’t know whether the delivery partner was from Costa Coffee itself, but the struggle and inconvenience I had this morning was never compensated.

The staff were very friendly but the toilet had no paper or hand wash.

Has anyone else received a parking charge from Civil Enforcement Ltd on behalf of Costa? Costa don't want to know, despite assisting them in the management of the car park. Other Costa customers have had the same. Costa can help by requesting that the charge be cancelled, if you've spent all the time in their store, because they've told me but they choose not to help. I was in there after dark for 2.5hrs until they closed, unaware of the charges as the signage is inadequate and not lit up at night.

I would not go out of my way to go back

Wrong item was delivered, yet again. Very disappointing.

The toilets were out of order so we couldn’t sit in or use loos. Ants and flies were crawling all over the cakes and pastries which was rather concerning for the hygiene, so we only bought drinks. It wasn’t necessarily dirty, but there definitely needs to be some improvements in sanitation (and insect control!).

Reasonable, fairly clean. Toilet was out of order.

What a joke! Just had a cold toastie delivered without any instructions on how to warm it. Cold sandwich not a toastie!!

Lacklustre and tepid hot chocolate.

Nice staff and clean but generic Costa

All the staff are lovely and very helpfull especially Gabby , she bought our drinks outside for us . All the staff are always happy and all are helpful. They work with a smile .I always go for a coffee at milton Gate on a Saturday morning. The drinks are always very good to drink and the staff are helpful and friendly, Gabby will always help , I can't carry my own tray so Gabby will bring my coffee to me outside , she is always smiling and will talk to us .She is also always very busy and will go out of her way to help .

Coffee was good but the service, like most Costas was very very very very slow. Only one toilet so there was a constant que for that too. If you're planning a quick stop this is not the place.

As usual, a Costa coffee is a great place for coffee and a bit to eat

Met up with an old friend for a coffee and was rewarded by a £60 parking charge for "overstaying". I've used this Costa many times since it opened and was not made aware of the new limit on parking. My last ever visit to an Costa - I'm done with a company that treats its customers so badly.

Staff are friendly and helpful. Spacious cafe and have outdoor seats. I don't why no WiFi is provided there!

Quick stop travelling on the way to our holiday. Had a oat latte, always nice and s vegan toasties which was OK. But we were talking about a vegan cake (dairy free) and the a man behind the counter pointed out their biscoff cheesecake. Which was delicious. All staff were friendly and helpful. Clean and tidy and has a nice outdoor seating area too.

Totally average really. Just a coffee shop in the middle of nowhere, you know exactly what you are going to get. The service is quicker than the McDonald's opposite and it is clean.

Best caramel frappe with coffee!

Costa Milton rocks, service from the staff is great , we go their nearly every Wednesday or Thursday

Friendly staff as always and quick service

Very good. Very quick and good service

Watch out for the parking charges. I overstayed the 2 hour limit whilst chatting with friends and received a £60 parking charge as a result. £100 if I don't pay promptly.

Arrived only to be told you can’t sit down inside and you can’t use the toilets. Had to sit in car and it was not clear why. Someone else attempted to sit down and was told to leave.? Someone else trues to use the toilet- not allowed. Sign up saying register your car number plate. When I asked I was told you don’t need to do this. Not the best experience.

Went on Monday morning but unfortunately they did not have enough staff so shut the cafe early so people could not get in after we went there 🙄

Always a busy costa due to location just off the A34. Food is ok and coffee is nice. Parking sometimes is a little tight when its busy, but nice enough spot to meet up for a cuppa!

Long waiting and staff wasn't very friendly. Didn't tell you about putting reg number on their car parking system. You may get a fine before you know it.

Visited twice in three days, clean, friendly staff, good carefully made coffee, great stop on A34

Love costa and normally the staff are pleasant and helpful but you do get the odd grumpy one

Friendly staff tables always cleared and clean, and plenty of choice cake wise, I would highly recommend this as a pit stop.

It was really good, I went there before rugby to get a quick drink and it wasn't too expensive, the staff were really polite and service was quick. I rlly like how there's always a little thing that you can do to try and win a free drink!!

I think this is the nicest place to stop on A34.

Costa Coffee have quality food and drink served in comfortable surroundings

Stopped off here for a bite to eat on a road trip. Staff were polite and helpful. Speedy service too. I had the vegan sausage bap which was very delicious (I'm not vegan btw). I would definitely have that again. Would be 5 stars but minus 1 for filthy Cup. Shame.

Lovely clean Costa with lots of seating and a toilet with a Drivethru as well. Great Barista and delicious new coffee blend.

Shop seamed understaffed. No sandwiches at display or in stock on Friday at 2pm.

Never my first choice for coffee,unusually bitter cappuccino with an unpleasant aftertaste,clean tables though and promptly made drinks.

Not as clean as I would have liked, especially the toilet and handwashing area.

Thank you Danka for your help in store today with my Costa voucher! Great service and a great coffee!

Not much to say about this establishment; it's a typical roadside drive thru coffee stop; the usual Costa items available served by friendly staff.

Good service. Nice cakes. All drinks hot and as expected. Visited several times whilst travelling that way.

Great Costa, vert handy for the A34.

Best hot chocolate I've ever had. So creamy and mine was made with soya milk. Service was friendly and prompt too. Definitely be going back!

Our go to stop on southbound journeys. Always great service and can make by wife's coffee exactly how she likes it.

Exceptional service at Costa today and a delicious hot chocolate with cream and marshmallows. Stopped off during a long journey with our 3 yr old and 10 month old on a very cold day. Emily (I think that was her name) was so accommodating. She made a hot chocolate for my son, ensuring it was cool enough for him to drink and put it in a takeaway cup so he could drink it himself without much supervision. It was the right decision on her part because he dropped it and a very large puddle of hot chocolate formed on the floor. Emily kindly cleaned it up with a smile and said she understood what it was like because she had 3 children. She even made him another hot chocolate. It was so lovely to meet someone so understanding and accommodating of young children. Made us tired parents feel welcome and well looked after. She is a credit to the store and I will be visiting again when passing. Also found store and toilets were clean, inc baby changing facilities.

Staff were polite but drinks were Luke warm Store was a mess with loads of dirt on the floor

Miss advertised opening hours. Says on website and on door that they are open until 9pm. I arrive at 7 and they are closed. No sign or advert saying closed

Costa lot coffee... Really cannot understand why such a big name coffee shop cannot make coffee. Drinking black coffee I like to taste coffee, not coffee flavoured water. It's a bit disappointing really and I'vebeen to a few :(

Wanted to go into shop and use facilities, closed only the drive through was open. No info on door and staff did not offer any reason for it being shut. Long wait in the drive through queue even though there were only a few cars..... Really slow service, much slower than in the past.

Dirty, understaffed and very little food to purchase. Shocking!

Can’t even sit here and work for more than 2 hours. Parking fine received.

Good place to drink a coffee, very clean, actually one of the fews Costas which are clean, well done to all team polite and efficient!

The service here is very good despite how busy it often gets here. Great coffee too!

Second occassion of trying to order for collection and second time failing to deliver the service they promote. First occassion order at 15 minutes before closing to arrive and find they had already closed and wouldn’t be making our drinks. This time round ordered and waiting 25 minutes to be told drinks already been taken… proof of order confirmation provided on both and both times given stories. Easily the worst Costa I have ever been to and unfortunately our most convenient!

Not good service and given wrong drinks

Had Americano and it was quite watery

2 toilets always a bonus. Costa drinks as expected

Thank you to the lovely member of staff who helped me out with my drink when the App Scanners were not working. It was on Wednesday 31st August at 6.45pm. She was very helpful . Thank you.

It's a good quick stop off place. Ideal for business meetings. Great drive thru too

Really enjoyed my sandwich but there were no sausage & caramelised onion toasties which my hubby likes.

Beautiful seating arrangements, helpful staff and tasty coffee,

Good drive thru, always quick and easy

Pleasant staff and a nice cup of coffee

Coffee is never very hot and they do not have any gluten free options

Asked for a salted caramel frappe. They told me they didn't have salted caramel but I could have normal caramel to which I said yes. When I got to the car I realised they hadn't put caramel but it was too late to go back. Service was also very slow although there were quite a few staff members.

Queued for (literally) 10 minutes with one car in front of me whilst the manager chatted to their mate!

Most of the time staff are lovely and very helpful, today however I've left the drive thur quite annoyed after being given the wrong order, and being ignored when I tried to ask the staff for my correct order.

Excellent service! Danka was especially helpful 😊