Costa in Cheltenham

Visited around 3pm on 10/08/24 for a coffee and something to eat. Place was fairly quiet, got to the till where another customer was being served so we had time to choose some food. Was met by a female staff member who couldn't look more miserable if she tried, as if we should have been ready to give our order when she was and like we were a hindrance to her. No hello, no smile just looked like she couldn't be bothered. Ordered two frappes, no question as to whether this was for eat in or takeaway or with coffee. No receipt given just took payment and walked away. I've worked in customer service myself for many years and would recommend this young lady have some retraining and at the very least, some reminders on how to be polite. Couldn't get her name as she was the only staff member not wearing a name badge but she did have her hair in a long plait.

Good Friday approx 3:15pm. Gobby girl serving needs some significant retraining in the very basics of customer service skills. She seemed to irritate every customer I saw her serve with her useless attitude and lack of simple manners. Openly whining about how busy it was with her colleague for all to hear. Surly and abrupt with all customers. Shuffled to the pastry section like it was a massive hindrance to her. Abrupt again as she wanted me to hand her items rather than having to extend her arms more than 30cm across the till area… And not a single please or thank you. Pathetic.

Clean, lovely and friendly staff. They were cheerful, smiling and fantastic customer service. Drinks were hot, shop was very clean.

Dirty store surly staff no plates to eat food off as dish washer out of order take way cups fell extremely short of expectations

Just visited and the member of staff who served us was just so uplifting it brightened our day. Thank you. He even gave me some napkins to write the torrential rain from my window sill.

Great Costa quality coffee, served in a clean and safe environment. In spite of it being quite busy, was quick to serve our order.

Having done some birthday shopping as it was the day lockdown ended (or transformed to Tier 2) we went to Costa to have a well earned festive drink inside. Using the app to gain best value we ordered Chocolate orange hot chocolate, cappucinos and a flat black. The drinks were made fresh and tasted great. The cakes were lovely. The lovely staff had noticed it was my birthday and gave me some Costa choclolate coins and a slice of carrot cake. The cake was stunning. Thank you Costa for making my birthday special. The staff were wonderful.The only reason food is 4 rather than 5 is at normal prices it is quite pricey.

Costa (Tesco's Tewkesbury Road) Cheltenham.Cuando se trata de servicio al cliente, este Costa es una vergüenza total. Al llegar a Costa's encontrándome muy tranquilo me uní a una cola con una pareja al frente que eran atendidos por un colega masculino, cuando terminó de servirlos rápidamente me dio la espalda sin mirarme a los ojos, aunque tenía tostadas y bebida. en la mano. Luego llegó una colega y empezó a preparar las bebidas, mientras que el colega procedió a entablar una conversación, nada que ver con el trabajo en mano o atender a los clientes mientras arrastraba sin rumbo un trapo sucio por las superficies del mostrador trasero. Esto continuó con él ignorando totalmente mi presencia. La colega continuó su conversación y me llamó la atención no una sino 3 veces y en lugar de reconocerme, miró hacia otro lado cada vez, a pesar de que sostuve mi compra. Tengo que creer que existe alguna forma de capacitación en servicio al cliente que incitaría el requisito básico de saludar al cliente. . . . . pero lamentablemente con estos dos no es el caso. Después de ser ignorado y cansado de sus conversaciones personales, dejé mi compra prevista y me fui. Si Costa tiene un proceso de comprador misterioso, llévelo junto con el gerente de área / regional y solucione esta falta de servicio al cliente. . . . Con la relajación de Covid, no puedo creer que ningún establecimiento minorista pueda permitirse perder clientes.

14.30 in the after, wasn’t that busy & no toilet paper or hand wash in the toilets. Looks like it hadn’t been cleaned all day!!! You would think with the current situation with Corona virus that bio security would be a priority!

Sorry Gallagher this is about our third (and probably final) visit to the Drive Thru in Kingsditch as an "eat in" guest. On this occasion there was no delicious macaroni cheese or panini on offer. Had to make do with toasted (!) ham and cheese toastie. Resembled cotton wool as only toasted on one side. No apple juice and limited food and drink selection. Had to request glasses. The loo floor was awash with water and soggy paper so disregarded it. Should have gone to Dunelm. Doubtful if will now revisit. Lastly, Costa website will not let me write a review or locate the Kingsditch venue even as a Club member.

Servicio atroz. Después de esperar interminablemente el servicio en una tienda prácticamente vacía, una camarera renuente se dignó a tomar nuestro pedido.El café era bueno. La limonada clásica era típica de muchos lugares hoy en día, completamente diluida con hielo. Cuando se le pidió que cambiara, la camarera discutió con nosotros. Creo que estaba en un inframundo wagneriano y me alegré de escapar.

Went to the Gallagher Park to look at the stores there... Shopping not really my thing.. So I went for a coffee Service Ok coffee OK it just a big coffee house there are many of them.. This one ok...

Same as every other Costa. Hot, busy and dirty. Only two staff, one doing drinks etc and one to do everything else.

Se metió en un pastel y un chocolate caliente mientras descansaba rápidamente. Maravilloso servicio del chico que trabaja detrás del mostrador en las latas (tiene un tatuaje en la parte posterior de su cuello pero no recibió un nombre) muy educado, calmado y relajado con lo ocupado que estaba.

Hardly service with a smile! Manners were badly lacking. As slow as expected. I won't be going back.

For a standard coffee place, the taste is right. Lots of nooks and corners in which to sit. Service was slow with only 2 people to clear and serve. One bathroom had no TP at all.

always a great coffee, smiling staff and super convenient location. Wi-Fi works too! wheelchair accessible also.

Myself and my daughter decided to pop in Costa coffee as we shopping in the centre, the floor wasn’t that clean and the tray the put you’re coffee on could have done with a good scrub, it seemed as though they were ground in with dirt. My daughter couldn’t understand a word the young girl was saying because she was behind the till and you couldn’t hear what she was saying, We got our coffee and sat down, the tables hadn’t been cleared so we had to clear our own, and there was a wooden unit behind the seat we were sat on, it could have done with a really good dust, all in all not a good experience, the only good thing was. The coffee was hot.

Generally I like costa. When this branch first opened we went there a lot, but no more, the last time I went it was filthy dirty. The trays are grey and grimy, they are never wiped, the floor behind the counter was full of crumbs especially in the corners. The table where we sat had cake ground into the chair and it was all over the floor. I know the staff are very busy there but I think it needs a person full timing clearing and cleaning as they tend to have in Mac Donald’s, probably suit an older person who may take some pride in appearance. Costa, be careful, you may be popular but there are many other coffee shops now !!!!

Not a huge seating area so not always able to grab a table to drink coffee and eat. Staff are friendly though and very efficient at working through a long queue. I had the gingerbread latte cake and unfortunately it was so hard I can only assume it had been sat out on display for quite some time.

Second time in a little over two weeks I've popped in, but there was no change in the speed of service. Second time, today, took almost 23min from the door to the counter, where I was served. I had a coffee and cake.

Have popped in to here once before but again, yesterday. Again, disappointed :-(

This is the dirtiest unfriendly Costa I have ever been in to.

A mi hija le encanta ir a la costa de supermercado, ya que tiene un ambiente muy agradable. El personal es genial con ella, que también me ayuda a relajarse. La comida se calienta para sándwiches y los pasteles son excelentes.

Great coffee. Friendly staff, not long to wait. Can eat outside. Tiny shop but convenient when doing shopping and need a pick me up.

The staff here are always so friendly and helpful. Coffee is great of course. Free parking within the retail park and you can sit outside if the sun is shining!

Good coffee and cakes. The same as every other costa coffee shop. So you always know what going to get which is good.

Soy un Costa regular mientras trabajan aquí, allá y en todas partes. Habitualmente una pantalla blanca, pero esta vez me dieron un capuchino. No estaba mal, pero no tienen el éxito que normalmente esperan café. Aún mejor que un Starbucks!

There seems to be a log jam at Costa outlets which is the coffee machine. Although it can make several orders at once, the person operating it seemed to be working at some reduced level of efficiency. Ambiance average.

Estábamos en sábado. 12 de noviembre de unos 8, 30 en la mañana y el baño no había sido limpiado desde el día antes, estaba muy sucia. la tienda planta estaba necesitando un uba también, con mesas, tazas, sucio por todas partes. . No bueno.

11:00 Thursday - Food shopping over. Coffee Time - first visit to Costa on Gallagher Park. Spacious, warmly lighted, comfortable looking Costa.But .. .. my wait for a simple Americano was too long. I was in a queue with five other people who all had their order taken and were patiently waiting. Staff working together quite well but once the member of staff on the till went to help the member of staff on the coffee machine, there was nobody to take orders.Lastly, Costa is so out of touch with customer needs in 2016. I could not see/get a gluten free (GF) cake just the inevitable (and boring) Chocolate Brownie.

Waited 25 minutes for a coffee. When we got it it tasted like burnt coffee beans had been used. Tables full of dirty cups, sticky surfaces generally very poor sanitation.

The staff really seem like they don't want to be there and constantly get the order wrong! They never listen to my order (which is simply americano with half cold milk and babycinno) and don't communicate it with each other so it always comes out wrong! Lack of knowledge on seasonal products too and just overall miserable! Also the Wi-Fi on MacBooks doesnt work here either for some reason.

I called in just for a break and a hot drink. There were four people ahead of me in the queue but it took over 10mins to be served with just a coffee. Four people behind the counter seemed to be getting in each other's way. The coffee tasted like usual Costa but was not particularly hot. On the plus side there were plenty of vacant tables.

Кафе расположено в парке, в котором размещены крупные магазины, и это отличное место для коротких неформальных встреч с друзьями. Достаточно тихо и уютно, нет проблем с парковой, типичных для кафе и ресторанов, находящихся в центре города.

Had lunch at Costa today and it was delicious! There is a wide selection of food available and an even bigger selection of drinks. The service was speedy and the staff very friendly!

With our children going to a near by venue every Tuesday, Costa is a place my husband and I will go and spend some down time. What excellent staff but one member of staff always stands out. His customer service skills are excellent and he always brightens our day. Thank you to this young man.

It was just same as all there costa coffee shop staff are very friendly we just pop in to have a coffee and muffin

Costa Coffee on the Promenade in Cheltenham need to get their staff to go to the Costa franchise in Tesco on Collets Lane as they could learn how to serve coffee properly! I regularly visit Costa in Cheltenham but have rapidly come to the conclusion that the outlet on the Promenade is woeful! The staff chat with each other and ignore customers and the attention that is paid to making drinks is definitely lacking.I usually have a medio extra-hot latte or extra-hot mocha latte and have become tired of asking the staff to warm the glass up prior to pouring in the milk and to top up the glass so that the drink doesn't resemble an ice cream float!The staff seem to think that giving a customer what they ask for is too difficult. Come on Costa get a grip! Start to live up to your in-store advertising and show me some expertise, customer care and a genuine desire to serve a perfect cup of coffee.Send your staff on a day's training at Collets Lane to see how to do things properly.By giving me 2 inches of foam you are actually short-changing me. The foam is at the top of the glass - the widest part - and if I wanted a foamy drink I would discharge a fire extinguisher!!

Popped in on a Sunday afternoon, it wasn't particuallry busy, waited ages to be served as other staff were busy filling up the sandwiches etc, Everywhere was filthy tables hadn't been wiped down, floor not swept etc, flies around the used milk jugs stacked up by the till. Toilets had a distinct smell, again filthy and no loo roll and tap nearly falling off . . . . oh and my latte was distinctly lacking any coffee. Didn't complain as was in a hurry and got the distinct impression nobody would have given a toss anyway.

This review is actually for the Costa Coffee on The Promenade in Cheltenham AND NOT for the one on the Twekesbury Road.It is funny how one wrong move can totally destroy the opinion you have an establishment. I have been going regularly to the Costa Coffee on the Promenade in Cheltenham for the past few months. I came in this morning and the attitude of the Barrista who served me was not very pleasant at all. She was politer to other members of staff than she was to me. There are plenty of other coffee shops in town. I certainly will not be coming back to this one. Shame really. They were doing so well.