Based on 488 opinions finded in 4 websites
Based on 488 opinions finded in 4 websites
Nº 305 in 483 in Charnwood
Nº 58 of 80 Other cuisines in Charnwood
Opinions
Absolutely awful service ordered at 20:40 still not turned up at 22:00 shop is not answering calls either
Jordan . 2024-12-06
MORE AT Just Eat
Food came we had ordered waffles they were burnt and hard, really not nice at all on this occasion. I would like a refund please. thanks
Emma . 2024-11-04
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really good food!! will order again
jess . 2024-11-03
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Absolutely beautiful top quality thick milkshakes highly recommend will be ordering again . Me and kids really enjoyed thanks 🤩
Ruby . 2024-11-02
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Extremely late, didn’t answer phone atall and shake was undrinkable. Terrible service
Liam . 2024-10-30
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Just had some milkshakes honestly the best I’ve had 100% reccomend to anyone
Will_29 ___ . 2024-10-26
MORE AT Google
Great fresh dessert and bang on time ! Thank you!
Alpesh . 2024-10-26
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Food was freezing and waffle was hard tried to ring several times no answer
Courtney . 2024-10-13
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Garbage , food came cold , never again
Fabian . 2024-10-03
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Ordered food, never arrived. After changing the scheduled delivery time and saying they were busy. Attempted to call and was just send to voicemail. 2 hours later still nothing. Terrible customer service.
Natalie . 2024-10-03
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I ordered two separate milkshakes one with cream one without and both turned up without
Dave . 2024-09-28
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order was two hours late, kept giving a time schedule and then changing them and then said that the order was now going to be delivered at 22:20 but was delivered at 22:40 when we told the company beforehand that we were not going to be available to receive our order at that time
poppy . 2024-09-27
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Recently seem to have cheaped out on ingredients such as the raspberry sorbet and chocolate on the waffles being a cheaper chocolate sauce than the previous melted belgian chocolate or whatever it was before which was much tastier!
Gemma . 2024-09-07
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I haven’t received anything !!!!!!!
Maccy . 2024-09-01
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better than all the other places AV been and prices are reasonable
charmaine . 2024-08-24
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better than all the other places AV been and prices are reasonable
charmaine . 2024-08-24
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better than all the other places AV been and prices are reasonable
charmaine . 2024-08-24
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better than all the other places AV been and prices are reasonable
charmaine . 2024-08-24
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had to ring up to check that my order had been confirmed, put the order through at 22:20 and rang up at 23:15 to see where it was as the place was now closed. he told me that they had a shortage on delivery drivers and after being told i would be given something for free, it turned up and was just my original order
josh . 2024-08-11
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one of the items was incorrect
Victoria . 2024-08-07
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Always come back for your loves milkshakes and cakes! Can’t beat them.
Roxanne . 2024-08-07
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nothing wrong with the food except being cold due to being late and just waste to my liking but good for anyone else if it’s on time and still hot
Fraya . 2024-08-06
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This is the second time we have tried to order and been rejected. Tried to call to amend with no answer constantly. Terrible awful won't be coming again.
Alexa Thwaites . 2024-07-28
MORE AT Google
Great food but wrong fanta delivered
Victoria . 2024-07-26
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Waited 1 hour and 40 minutes for order, tried to call the answer but just kept going to unavailable…
Jasmine . 2024-07-25
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Delious desserts but took a hour and a half to arrive
NICOLA . 2024-07-21
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Haven’t received my food and it says it’s been delivered
Henry . 2024-07-18
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Popped in as a treat for the kids - lovely, helpful staff and really tasty churros! Also had the warm fudge brownie which was a good sized portion. Went back the following evening as it was so good!!!
Kellie Stocks . 2024-06-27
MORE AT Google
Always on time, hot and fresh highly recommend
Hollie . 2024-06-27
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Food was fresh and great quality despite having to travel 15 mins to be! Great job guys!
Alpesh . 2024-06-20
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Amazing quality amazing service delivery guy was respectful and polite
Ellie . 2024-06-10
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I have not received my order, it must have been delivered to the wrong address.
Matthew . 2024-06-08
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Perfect end to a great weekend 👌
Liam . 2024-06-02
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Best milkshakes in Leicester! 😁
Roxanne . 2024-06-02
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Food was cold and melted and had to wait because he went to the wrong address
Ashley . 2024-06-01
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Hot puddings were barely hot when they arrived. It took nearly 2 hours from order to delivery for 3 desserts. A little disappointing
Jenni . 2024-05-24
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Order took way too long to arrive. I tried to call and no one answered the phone. Really disappointed with the service, will be requesting a refund.
Robert . 2024-05-22
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Late and ice creams melted and kids went to sleep
Mala . 2024-05-17
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Asked for whipped cream and it came without, my food was cold also
Kyan . 2024-05-07
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Food was late by an hour and arrived cold terrible customer service as they don’t answer the phone and delivery driver was rude
Ashleigh . 2024-04-26
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Always had a takeaway from here. The desserts are always really good and tasty but the delivery time is extremely slow! It takes on average 1.5-2 hours to deliver - if ordering I’d recommend doing well so in advance.
Amber Ali . 2024-04-26
MORE AT Google
The food is absolutely spot on and the service to is unreal highly recommended
Jordan Hucknall . 2024-04-24
MORE AT Google
excellent desserts as always definitely recommended
Steven . 2024-04-21
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It was ok but took a long time coming
Shyla . 2024-04-20
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Food was disgusting n arrived cold!! Requested a refund and still heard nothing back
Lauren . 2024-04-03
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best I have had...very nice and good prices thanks will order again A********
charmaine . 2024-04-03
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Brilliant food and milkshakes however the delivery can be quite slow
Reece Bowdrey . 2024-03-28
MORE AT Google
Easily the best churros I’ve ever had! Great food, great service and welcoming atmosphere. Will definitely be returning.
Mollie . 2024-03-22
MORE AT Google
We always order and never usually have problems, this ordered turned up 5 minutes late which isn’t the end of the world but when it does turn up after waiting over an hour you expect it to still be warm, the waffle was cold and rock hard the ice cream had melted. Worse one we’ve ever received
Hollie . 2024-03-08
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Food was nice, but unfortunately it was delivered much later than estimated. Also I placed an order for 2 soft ice-creams and only received one.
Sophie . 2024-02-23
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I didn't get my food or drink.. £18 wasted.
Alice . 2024-02-20
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Food tasted good but portion sizes are very small for what your paying
Caitlin . 2024-02-20
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great customer service from the restaurant!
ross . 2024-02-08
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I have ordered from here many of times and never had a problem. I ordered my usual apple crumble to find when it arrived there was no crumble just burnt apple in a tin! Super disappointed
Jessica H (Jess) . 2024-02-03
MORE AT Google
order was later than expected however the lady who delivered our order was very apologetic and polite and the food was delicious so it definitely made up for it being late.
Jon . 2024-02-03
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Woman on the phone was incredibly rude when we rang to complain food was poor and minimal portions, not even warm waste of money
lyssia . 2024-02-03
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lovely lady manager delivered with kindness, thank you. Appreciate it and the desserts / milkshakes always good
Kieran . 2024-01-28
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Lovey food but I was expecting for it to be bigger. And the milkshakes were GORGEOUS!!
Alicia . 2024-01-27
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I order from here a lot. I normally order the same thing as well, and for the most part it’s always consistent. Sometimes it’ll arrive hotter than others, but I would assume this is due to traffic and me being further out. Definitely order from here if you have a sweet tooth. The delivery drivers are always polite and I’ve never had an issue.
Jess . 2024-01-27
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Food never turned up and when phoned apparently the driver could see us in the house but didn’t come to the door as we have a gate. When phoning the person I spoke to was absolutely disgusting the way she spoke to me and blamed me for the problem! We have used these a few times and never had a problem with delivery before but after how I was spoken to I will never spend money with them again
Georgia . 2024-01-26
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Ordered at 7:15 arrived at 10:15pm
Anmol . 2024-01-01
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Our food has still not arrived and phone lines are not connecting?
Gwilym . 2024-01-01
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both waffles were cold when delivered
Samantha . 2023-12-02
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Normally everything is great but ordered this time and the food arrived barely warm...
Loren . 2023-11-30
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The order was late but I appreciate that can happen, what was disappointing was the ice cream Sunday had melted so much it was in the box all over the waffle and that person does not like strawberry so couldn’t eat their dessert.. 😞
Jane . 2023-11-26
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The only criticism I could say is that I contacted the company to ask for some allergy advice as my partner is celiac (gluten intolerance) and the person i spoke to didn't have a clue what contained wheat or not. So probably some allergen training needed
marjorie . 2023-11-26
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As always the food was great, but nearly 2 hours to deliver... For a place that is only a few minutes away. No reason given or update as to why it took 2 hours. Real shame because desserts are great.
Virtual . 2023-11-24
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I ordered 3 basic items (shake, brownie and waffle) and it was estimated it would take an hour, 80 mins passed, I called and I was told it was ready and be leaving in 1 minute, 30 minutes later it still hadn't arrived ( I live 15 mins away) and I called again and was told it was on its way. Altogether from my order being made and receiving it took nearly 2 hours! And when I received my order the shake was spilt in the bag and the waffle was stone cold. I won't be ordering or recommending anyone to order from here again.
Levi . 2023-11-18
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Delicious ice creams & waffles, this is our go to place for deserts 👍
ROSEMARY . 2023-11-13
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Good puddings, makes a nice treat! Thank you
Molly . 2023-11-11
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15 minutes late. They clicked to say I accepted when I hadn’t. Came into the place and the owner/lead chef/cook was shouting and swearing at the other staff. Very rude.
Ryan . 2023-11-10
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Just what a sweet tooth needed new to the area and taste beautiful
Liam . 2023-11-05
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Waffle were crispy and dry. Delivery 1 hour late.
Jignesh . 2023-11-04
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The male that works there is useless, leaves you on the phone for over 10 minutes while taking other orders and when you hang up and re call him doesn’t even bother answering
Conor Kavanagh . 2023-10-28
MORE AT Google
20 minutes late with no update. Shop not contactable for an update and when the delivery eventually arrived there wasn’t even an apology. Poor.
Sam . 2023-10-27
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Absolutely delicious desserts, this place is fantastic. Some of the other reviews saying portion sizes are too small are really unfair in my opinion, this place is great value for money.
Gareth Mueller . 2023-10-22
MORE AT Google
Basically the deserts were all mushy and soft due to the fruits being soggy. The quality of the cookies was below even shop standard just drowned in sauce. I was unable to serve any of the desert to my guest whose birthday it was - I was planning on sharing it with her. As it was, the desert was left on the kitchen side while I tried to sort an alternative. When I returned to the kitchen, the desert was gone and the box was on the floor. The dog had smelt it and eaten the rest. Very frustrating and disappointed.
Jodie . 2023-10-22
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Great service amazing food would definitely recommend
Toral . 2023-10-21
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It's been a while since I ordered from here and can I just say even though it took a long time to be delivered due to the weather the waffle and churros came fresh and hot. The oreo waffle has a soft fluffy feel and tastes amazing the Nutella filled churros are so so good and when spoke to manager at the place the customer service was really good. Well done 👏
Tee Rathod . 2023-10-21
MORE AT Google
Very nice desserts. Decent portion sizes for what you pay for. I would order from here again.
Hayley . 2023-10-20
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Very tasty and still warm. Lovely fresh puddings 😊
Kirsty . 2023-10-16
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Quality was nice enough but small portions for the price. Not worth the money. But nice enough.
Kathryn . 2023-10-13
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Ordered from here a couple of times and have always been happy. We ordered tonight and although the order arrived earlier, it was all cold and an ice cream had been forgotten. It was a very simple order aswell, 2 waffles and ice cream. Won’t let it put us off but hoping next time back to how it normally is
Sophie . 2023-10-10
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Took them over an hour to let me know they couldn’t make my order after accepting the order!
Salman Patel . 2023-10-09
MORE AT Google
Always fantastic, definitely recommend! Best cheesecake in town!!
Sam Johnson . 2023-10-05
MORE AT Google
The delivery was only just on time, arriving an hour after I ordered. The driver tried to tell me I’d not paid and when I asserted that I had he just said okay which seemed a bit dodgy. The food was okay but not worth the price and one item I ordered (and paid for) was not there. I didn’t bother complaining as I knew it would be a battle and it was late. I won’t be ordering from them again.
Abi . 2023-10-01
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Took over an hour and a half to arrive, well over 30 minutes after it said it would arrive. Food was average and overpriced for what we got
Chris . 2023-10-01
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No food annoyed 😒 payed no food 🥘 said food delivery no delivery no food
Puja . 2023-09-30
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Shocking delivery time- 40 mins late so it turned up at 10:30pm
George . 2023-09-29
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First time ordering and the salted caramel brownie was beautiful! Arrived very quickly and would recommend.
Tom . 2023-09-17
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Order was over a hour and ice cream was all melted don’t waste your money
Christopher . 2023-09-10
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Been using this place now for a while and it is brilliant. Everything we have ordered and been spot on. Delicious choices and very consistent. Will continue to use them for the foreseeable future.
Duane Bray . 2023-09-04
MORE AT Google
Ice cream was melted and food was messy in packaging
Keira . 2023-09-03
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food was cold milkshakes were melted and it took over an hour to come
george . 2023-09-01
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Late. Tried to get refund throught Just Eat which restaurant accepted was the right thing to do, but Just Eat proved very difficult to deal with
Luke . 2023-08-30
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25 minutes delayed. All ice cream melted. Apple Crumble and cookie dough too cold
Tam . 2023-08-27
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Great food. Would definitely order again .
Karen . 2023-08-26
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Food was good but delivery was so bad (nearly a 2 hour wait!). Really unhappy with the wait.
Jenna . 2023-08-25
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Very late! Please don’t take on orders if you do not have time
Sarah . 2023-08-25
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Excellent desserts the best around
steven . 2023-08-19
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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