Conservatory Cafe in Guildford

Jacket potatoes looked good but potatoes were barely warm . It would have been nice to be believed but understandably a food thermometer was used to check our opinion. Apparently the temperature they choose to serve them at seems to be the one we judged as barely warm . On the plus side new potatoes were then offered without any fuss but we rather lost the will to live when they were pretty much like the first .Cheese tasted cheap . Bits of salad and the baked beans were ok .. . but not for £13 !

Incredibly expensive for average food. £10 for two coffees and a dry pain au raisen at one cafe then later £20 for an average pasty, an egg sandwich and two cups of tea. They really now how to charge!

Staff were lovely , coffee, tea and were perfectly nice and cafes were clean and attractive but really overpriced compared to most other attractions. If you visit, prepare to pay above the odds for hot drinks, but bring your own food. There are lots of places to eat and picnic in Wisley without paying the inflated prices.

Very disappointed in the food hall, I was expecting a better selection. The hot food was not the sort of thing I would have expected and was quite expensive. Very limited range of sandwiches and didnt like seeing the tuna baguettes and foccacias all on open plates for insects to get onto and also picked up by random people. Cake and drink selection was good. We wanted a basic lunch like burger and chips, fish and chips etc but instead two of us had an egg mayonaise sandwich at nearly £6 each and the other had a scone and jam. We were on our way home from an overnight stay in Aldershot so hadnt come prepared with a picnic, in future we would do this instead.

The Foodhall is a complete ripoff, avoid. We have always taken a picnic but thought we would treat ourselves. Well, it was certainly no treat. Cold tasteless food. We had 2 tiny portions of chicken with horrible rubber potato wedges, a scone with jam (no butter available), a piece of cake, a coffee and a tea. It was £49.50! If it had been good we might have coped but it was absolutely awful.

Very disappointed with experience in cafe + food hall. First we went to the cafe near the herb garden and ordered 2 lattes and 2 cakes, I am gluten free and chose the only option of a rhubarb and polenta cake and hubby a turmeric flapjack. both cakes were bland and not very nice. The price for the 2 coffees and 2 cakes was £16 + and really not value for money at all. Then before returning home we went to the foodhall hoping for a better selection but just exactly the same cakes were on offer so we bought nothing except a small packet of crisps priced at £1.85

Service was offhand and unfriendly. The scones were thin and dry. The only good thing about the cafe at Hilltop is the lovely herb garden to sit in. Stick to drinks and bring a picnic to eat elsewhere in the garden.

We just had a sandwich and wrap, but my main criticism is not the price, but the fact that there was no allergy labelling on any of the dishes, except the pre-wrapped sandwiches. My wife is dairy-free, but not vegan and whilst we were there, a man who had a nut allergy was looking as well. We had to ask about what spread they used and whether the mashed potato had been made with butter. It was busy being school holidays and the lady serving was having to go into the kitchen and check with the chef for each request which was absurd. Surely if a garden centre in Orpington, where we were staying, can label everything on a menu, then it cannot be beyond the resources of the RHS to ensure that all its menus and labels in its cafes and restaurants, carry the accepted labelling to make it easier and less embarassing for visitors like my wife. She did not appreciate having to ask the same question about three or four different menu choices.

Awful choices, expensive and unfriendly wouldn't bother. No more to say, don't have 100 characters what else can I put

For a Cawston Elderflower 330ml can which retails at 90p and a soy latte they charged £7.15!!! I was going to have a tiny vegan cupcake, but it was something like £4.50!! We were going to have lunch, but you priced yourself out of that. We went to a pub in Ripley and had a whole Sunday lunch for £14 instead!!! Please sort your prices out RHS.

Beautiful gardens and lovely food at the cafe. The quiche with pea and mint was very nice; it was served with some celeriac remoulade. The cakes we had were delicious. The only downside was the price as the food was quite expensive but if the money goes to maintain the garden, I can live with that!

Absolutely awful experience. The food was flavourless, served on a cardboard dish. The vegan sour cream was like shaving foam - unfit for human consumption. The Greek salad was a bowl of tasteless oily rice with a few bit of lettuce and flavourless cubes of vegan feta. Cheap ingredients. Queuing amidst the noise and chaos of staff bellowing out numbers for food collection was stressful and not in keeping with the gardens at all. Got a refund but no one seemed interested in actually hearing the feedback. Don’t eat there!

As the Title says... If I paid £20 for 2 quiches, 2 drinks and 2 brownies instead of £35 I wouldn't be as bitter - but for £35 I expect much higher quality food and service because on top of that, the staff were a whole new level of miserable that day!!!

Coffee has been bad for a while, but we thought we would give it another chance today. Still no coffee taste, it’s basically hot water. I don’t understand why they can’t get proper coffee. Someone in the cafe, please try it!

Bland, tasteless luke-warm soggy undercooked 'grilled' chicken, manky 'roast' potatoes and the most disgusting steamed excuses of 'yorkshire pudding' ... I can think of much better ways of spending my money! Everything else about Wisley in Spring is delightful.

Our 2nd time here.. thought we would give it a 2nd chance. Café offer is fine, Hot food reall disappointing. Tired, cold and uninviting. No option to just have a sausage or pie without the whole accompanyment thing. Chips were cold soggy and over salted. Shame really as they have a nice spot here

Gave the Food Hall another try last week - they are maintaining their Rubbish Reputation - very poor selection, poor quality and large prices - they should be thoroughly ashamed and have done nothing to improve it over the years - disgrace! Feel thoroughly ripped-off!

I gave it one star as there wasn’t an option for zero Absolutely horrid experience. Slow service, clueless staff totally devoid of any leadership. Long queues. Shambolic table layout in a cold space. And quite the most disgusting so called mince pie I have ever tasted. I took one bite and pushed the (paper) plate away. The pastry was over cooked to the point of bitterness and the mince was more like polyfilla. I think I spotted at least a couple of pieces of dried fruit in it somewhere Come on RHS, you can do better than this.

Delicious food, and a kitchen with hot dishes. Today I saw a girl through the window in the kitchen, whom I really liked, I will visit you more often . 😍😍😍😍

Have been to Wisley a couple of times this year, admittedly during the more busy annual Flower & recent Craft Fair events. Wisley is great, it's well laid out and a great outdoor experience with nicely laid out outdoor eating areas. The cafes and particularly the main food hall are totally at odds with the rest of Wisley as other reviewers have said. Really an awful experience of queues, poor layout and food supplier running out. The drink & food quality was OK when you eventually get it after queuing. The food hall & cafe seemed totally unprepared for a higher number of customers when events are on leading to truly horrendous queues and food running out. When we return to lovely Wisley we'll be taking our own food & drink next time, we really can't face the hassled experience again and they will unfortunately lose out on additional income - urgently needs a re-plan and overhaul.

Disappointing experience at odds with the rest of the experience at RHS Wisley. Slow service to point food was getting cold, overpriced fish pie (although admittedly generous chunks of fish in there) and experience spoiled with paper plates and wooden cutlery.

Visited RHS Wisley yesterday, salads left uncovered without refrigeration, cakes uncovered for people to breathe or cough over. Needless to say we were very disappointed when told by a member of staff that it’s ok to leave fresh salads out for 2 hours uncovered. Has Covid been completely forgotten about? Basic hygiene lacking with dirty tables, no serviettes available.

We visited the cafe at The Hilltop at lunchtime. A very limited food selection, long queuing and poorly managed service didn’t bode well. We had cheese, lettuce and pickle sandwiches which comprised thick brown bread with very thick crusts, a slice of cheese, a lettuce leaf and some branston pickle. It came in a brown cardboard box for the exorbitant price of £5! The thick bread and crusts made the sandwiches almost inedible. It cannot be difficult to provide more appetising sandwiches surely, a wider selection of snacks and to improve the service - there were plenty of staff but maybe no management?

Ridiculous advantage taking of captive visitors. Take your own food and drink. Examples - small can of Ginger drink £3.20p,Tuna and Sweetcorn sandwich (2 slices of bread) £6.95 and a sweet potatoes wrap £4.80. All tasteless.

Dropped in when passing, as used to be a favourite. Bean stew was overcooked, inedible and served cold. Was slopped into a bowl and left running down the sides. Vegetables all cold. Tables dirty. Think it qualifies as the worst meal I've ever had

what. a let down - used to be god years ago p we had prawn sandwich the bread was dry as if yeterdays sandwich and the bean wrap was nasty - just tasked of caned chickpeas - want a good one use M&S. Rip off

I am not a fan of this restaurant so we didn't come for lunch but came for afternoon tea and cake. I shared a rock cake, jam and clotted cream with my wife. The quality of the cake was excellent.

We ate in the cafe in the new Garden Science block. It was poorly organised and it took 25 minutes to get served even though there were few people eating. The tea and muffins were good but I think over £4 is a bit steep...

Total rip off avoid at all costs as you will need to take a loan out. £1.75 for a packet of crisps £5.10 for a sandwich Selection was very poor also Take a picnic!

On Friday we ate here for the second time post lockdowns. The indoor eating area was swarming with bluebottles. The food on both recent visits was a shadow of what the restaurant served a few years ago. We used to look forward to eating here....

Just ate in the cafe. Stuck by the uninspiring food but most marked were the huge number of flies in the cafe pavillion. Not hygienic and deeply unappealing. Chose wrapped foods and avoided the fly central of the salad.

Unfortunately, unless one complains about the standard and the cost of the food at Wisley, it will be assumed that the public is willing to accept the inferior standards on offer, the price will rise and the food will continue to disappoint.

On the last two occasions we have eaten indoors it has been filthy. We had to find the least disgusting table, clean it ourselves and try not to look at the floor which was most off-putting. On the first occasion we had a job trying...

No care about the customer experience, resulting in unnecessary queuing, unhappy customers and cold food. Perhaps the establishment should take a customer perspective and think about investing in training staff and hiring a competent manager?

This place used to be very good but seems to have gone down the pan. This was the cream tea today: no jam available, rock hard cream you couldn't spread, no plates just a trough to eat out of, scones that collapsed into crumbs, plastic...

My wife and I visited the Food Hall for lunch on Friday, 14th January. We ordered the leek and potato soup. After the first couple of spoonful we couldn’t eat it because it was far too salty. To make matters worse I found a thin...

The sausage and bacon rolls were very expensive for what they were. Nothing great about them at all - sausage ok, onion relish ok, bacon was very dry and leathery. Rolls were really basic but could have been enhanced if they had been toasted. We...

Had lunch here today. £27.90 for two fish and chips. The food was only warm to start with and by the time a table was found was even colder and not pleasant. The only vegetables on offer were mushy peas also cold or there was...

Oh dear. The good quality food and excellent value for money was spoiled by the chaotic arrangement that meant that after getting our hot meal we queued for ten minutes for a drink and to pay. There was an obvious result. Asked if they could...

Stopped off for a coffee and croissant. Decent coffee. Expensive for what is basically a self-service café.

Enjoy refreshments without leaving the Royal Horticultural Wisley Garden. The food is quite good value and easy to take a meal. There is a choice of sandwiches, hot dishes, salads and da variety of deserts. There is also a variety of snacks, cakes and hot...

Good quality food outlet at RHS Wisley. Reasonable selection and a nice outdoor seating area to enjoy.

Perhaps we left food a bit late but with hot food no longer being served we choose a tuna sandwich, salmon baguette, some crisps and a couple of drinks. Cost just over £18 which seemed a little over the top. Next visit to Bisley will...

With plenty of indoor and outdoor seating, the Food Hall offered us plenty of choice on a gloriously hot day. Hot food is fairly basic, but the salads and sandwiches were fresh and healthy, plus a good selection of cakes, fruit, ice cream, hot and...

WAY overpriced for cheap nasty tasting coffee and hot chocolate - if your going to charge extortionate prices at least make it taste like it very disappointing and a complete rip off

I used to enjoy the food here but quality has gone down, portion size halved yet still the same premium price. The standard chicken meal included half a chicken but now its less than a quarter chicken. And the mash potato was lumpy and luke...

Not a good experience, staff not bothered and food choice poor and overpriced. I'd suggest avoiding and bring your own food.

I visited Wisley yesterday with my family and the food was horrible. Not much choice of hot food - the fish looked dry and even the lemon slices had dry edges ( you can tell it has been on display for a long time and...

We go to Wisley quite often and usually just have a cake and coffee, but we had 2 grandkids with us and thought it would be nice to have some lunch. I appreciate it was half term but that is no excuse for bad overpriced...

Really tasty food, maybe on the expensive side but as a treat on a day out with friends it is a lovely treat!

Before leaving we visited the very well stocked shop and had a cup of tea its a very nice location all very clean and tidy and the food choices looked very good

It took half an hour to buy a pot of tea and a filter coffee last Thursday at 1.45 in the food hall. The lady serving the drinks looked as though she would have rather been anywhere else and there was ONE person on the...

Poor layout and signage. Few choices for lunch. Soup ok, bread tasteless. Not a pleasant environment. I will bring a picnic next time.

The catering at Wisley has never been brilliant but with the new entrance and shop facilities one would have thought it would have been a good time to improve what they offered. The food is no better than one would expect from a M&S cafe...

Disappointing after many visits over many years. No tea pots just a thick white mug with a tea bag,which was very strong and would have been perfect in a tea pot for two cups. The mugs are grim and out of character with Wisley.No problem with a very small selection of cakes as this was the back end of a busy day for them.However the rock cakes were literally,like rocks,stale hard and oldNeed to buck your standards up Wisley as not all of us are here to visit the new shop and garden centre. We are the regular members.

A busy but good place to stop. The food is of a good cafe standard and reasonably priced. The staff were helpful and friendly, recommended for a break.

A visit to the gardens never disappoint but the experience in the Food Hall could be better. Our last visit was on a Monday and on this occasion there were no long queues but at 1.15 some of the lunch/sandwich options had run out or not been replenished.

We had the Greek salads (about £7.95) and they were large enough for a good lunch. Hard to find the water (ice also), and queue to pay was a bit long. Plenty of space to eat. Seems a bit disorganized with what food is where. Wifi was really slow and difficult to get a mobile signal.

I took my cousin there this afternoon for a lunch. There was not much of a choice, but the girl was very helpful. While someone went to enquire about something we asked the girl tried to cover up the food and as she did so a number of horrible black flies came away from the fish. This put us off completely and we left.

Can get busy, food ok, service can be slow. If you want a nice relaxing meal go in the restaurant next door which is lovely with great food. For a snack walk further down through the wooded area where there is a lovely little cafe with good snack food.

OK - Wisley has upgraded some of the tables and chairs in the Food Hall. I still miss the salads they did (in paper boxes, unusual combinations, not too large) but the food is OK.

Well set out new food hall area with plenty of dining choices with seating both inside and out. Service was friendly although a little slow at busy times, food quality was high and portion sizes generous and although prices weren’t the cheapest, we considered it good value given the setting.

Only two servers trying to make the coffees, answer queries and take the money. Two queues of about 10 people each and quite a few people leaving without buying anything. Understaffed.

Un posto grande, con sale interne e aree all'esterno, pienissimo di gente, almeno quando ci siamo stati noi. Abbiamo solo preso due bibite, ma altri che erano con noi hanno dovuto aspettare molto per quello che avevano ordinato da mangiare. Prezzi non bassi. Però il giardino è molto bello

I queued for a while behind 3 other people to get two coffees and the service was very slow. Two servers but they kept having their attention diverted from the customers. There was a terminal and cash machine but you couldn’t pay there and were sent to a till. Hopefully the service will get speedier as time goes on.

I enjoyed the food at the restaurant thought there was a good selection to choose from. Sure it could be extremely busy at times with long queues but when we went it wasn't too bad when we went. There's lots of options though if it's too busy. Quite liked the idea of the honest Sussage restaurant but my group wasn't soon keen.

Had our lunch here. Food and drinks were expensive, however our lunch of quiche, potato wedges and salad was very tasty. Our americano coffees barely came half way up the cup, so I asked for them to be filled more! Should have been done automatically at that price!

I am not a fan of this eaterie however today we had excellent mushroom soup and a very nice egg mayonnaise sandwich. Not cheap but very nice quality.

Clean, bright and light with plenty of outdoor seating. Reasonable selection of food though we only had coffee and an excellent carrot cake.

Great food by queues with delays of 40 mins as a result. Terrible organisation and on busy days insufficient capacity, not the fault of staff who were clearly struggling and stressed. Something fundamentally wrong with the food delivery at Wisley.

Shocking prices for the hot food, eg, £13,95 for a 'Sea Bass Lemon Salad', or portion of roast chicken. Decent restaurants are cheaper and would be better quality.

Wisley Garden is looking really, really nice at the moment but the catering in the Food Hall leaves a lot to be desired.

Queued for almost 20 mins to get coffee and a snack at around 11.15 in the morning. Only two coffee machines and two checkouts operating so appeared to be understaffed. No idea how they might have coped during a busy lunch hour. Coffee not bad. Cake also. Overpriced for what it was, however. They need to get the logistics sorted out.

My wife and I have dined in the food hall on several occasions. The latest visit was typical: we both enjoyed the grilled mackerel, grilled carrots and potato wedges we had chosen, but this restaurant was crowded and noisy with the tables too close together. I suppose that a sunny day in the school holidays was not the best time to come!

So often one queues for ages in this sort of place only to find that there is nowhere to sit at the end of it. Not so here. Everything appears to be well managed, tables are cleared quickly. Food is a cut above the normal - and the cakes are scrumptious!

On our recent visit the weather was beautiful so we bought a picnic in the food hall and ate outside, easily finding a table and chairs. The Food Hall was easy to negotiate, the food was fairly priced and service was quick and friendly even though it was half term weekend with a major “Lego” event taking place. We were impressed. Oh, and the picnic was lovely.

Something here for everyone. Hot dishes, sandwiches, sweets, and drinks. Self service. Friendly staff.

A good place with a decent range of food. The drawback was the queue for the till. I suspect the opening of the hungry sausage will help, plus the unusual weather meant more people turned up than would usually occur in Feb.

Rather busy with many families so can be noisy. Better for coffee and cake rather than a full meal, Pleasant surroundings

The food hall was extremely busy when we went for lunch at 11.45am. We do realise building work is underway to produce more eating facilities so hunted and luckily found a table. On previous visits we have enjoyed a bread and soup snack but today decided on a main meal as it was my birthday. The fish pie looked appetising and indeed had a pleasant flavour but it was dry and more than half the depth was potato. We declined more potatoes as a side dish and were given double vegetables. Although we were early for lunch the mix of cabbage, cauliflower and carrots tasted as though they had been standing for some time. My husband said the carrot cake was nice.

Despite the groundworks, this restaurant is still accessible and still producing tempting and nourishing food.

As we did visit Wisley gardent today we decided to have lunch at the restaurant. It was busy around 1.15pm but still had plenty of delicious choices.

Stopped for soup and sandwich, very tasty good value as was the service , loved the lemonade can recommend the carrot and coriander

Over priced food and drinks and as a first time visitor found the signage poor and could not see an actual menu for food only hot drinks.

Had lunch in the Food Hall whilst visiting the craft fair. Wish we had left and found a pub nearby, as the food was expensive given the cost of membership / entry, and the quality was poor. I had the Roast Turkey, which was very dry and had to go to the counter to get more gravy, albeit it really didn't help.

Called in here before setting off round the gardens. Self service cafeteria style. Plain seating and tables. The coffee was good, the rock buns as hard as rocks, the scone disappointing. Expensive.

Went for a soft drink and cake as I'd read that the lunches weren't all that great. OK choice, but the cakes didn't taste of a whole lot (tried the lemon curd tart and the carrot cake, both of which were pretty bland). Glad we'd brought our own lunch.

The main restaurant was closed as a new reception is built which probably why this seemed too small and chaotic at lunchtime. However that doesn't excuse high prices for small portions of ok but hardly exciting food. If we visit again I will probably bring my own sandwiches!

My wife and I often call in for lunch at the Food Hall on weekdays. We have noticed recently that the menu changes very infrequently and there always seem to be the same four dishes on offer: roast chicken, sea bass, sausages and quiche. For the infrequent visitor this would probably be OK but it would be nice to see more variety for the regulars. They do a good breakfast at the weekend.

We have visited the Food Hall several times during visits to the gardens and have found there to be a good choice of hot and cold food and drinks at reasonable prices.

There are several serving stations, great cakes and coffees on offer. There is plenty of seating and the toilets are nearby too.

The quality of food available in The Food Hall is very poor, overcooked and poorly presented. They offer a very limited range of food which is very sad for an organisation such as the RHS. Anyone wishing to purchase a 'kids meal' beware, you have a choice of boxes containing pre-selected items or hot meals which are totally unsuitable for most children, the 'sides' (baked beans or potato wedges) being served in pots. Meals are extremely expensive and if my experience over several visits is anything to go by, almost inedible. If this is the 'Taste of Wisley' then heaven help us. The servery is poorly planned and organised and the restaurant seating area difficult to negotiate when busy. I am basing this review on the personal experience of taking my family (children and grandchildren) on days out to various places over many years. RHS Wisley Food Hall have such appallingly low standards now and yet the RHS seem to be spending vast sums of money on their new building programme, I can only hope that the new development includes some major improvements in the catering offer to the public who visit. Example of pricing structure, Adult meal 2 sausages+2 sides=£9:00, Kids meal 1 sausage+1 side=£5:25? Bit of a rip-off to say the least. A visit to the restaurants at Hampton Court or the garden centre attached to Birdworld should give the managers of The Food Hall some idea of decent catering at reasonable prices, I only hope they take some notice.

A lovely clean & friendly atmosphere with a great food selection and plenty of seating inside and out.

Good service but really excellent food, best bacon bap I can remember having, 4 rashers of quality bacon with a coffee. Will certainly return.

We hebben hier de lunch genomen in de glazen aanbouw.

....overpriced. Why do these places set out to rip you off by charging higher than High St price for food and drink ?. It’s a British thing unfortunately as I have not experienced this anywhere abroad - and I have travelled a lot. If the offering was exceptionally good then fine, except it isn’t. What is exceptional is the entry price - which I am happy to pay - so to then be charged more than is reasonable to have a bite to eat and a drink leaves a sour taste in the mouth...pun intended !

After all that walking in Wisley - you'll need somewhere to eat & drink. In decent weather, The Food Hall is a fantastic place to eat & drink as you can eat outside with most beautiful views across the gardens. There's a wonderfully happy atmosphere. Enjoyed by people of all ages. Food is reasonably priced, and I recommend the hot drinks. Almost everything is ethically sourced.

We called in here for a little breakfast snack whilst walking around the lovely gardens.

Lots of choice - of food and of places to eat it. We were impressed. The name Food Hall was a bit off-putting bit this was a cut above while still being reasonably priced.

the food is good but unfortunately when we pointed out that we had been overpaid it was not dealt with very speedily. we did get our overpayment back but it was dealt with in such a long winded manor it rather spoiled the experience