Comptoir Libanais in Ashford

Visited for lunch mid week; the place was fairly quiet, choice of tables inside or out. Friendly staff, tasty food, although it did take a little while to arrive

Great service, never had a bad experience at this restaurant, food always good with plenty of fresh flavours, will visit again

I’m really surprised at the number of positive reviews on here! Fifth visit - always variable but the worst yet. Dirty table - cleaned at the third time of asking. Turkish tea pored somewhat on the tray by the waiter. Batatas Haras (fried potatoes with herbs). Oily, too hard for my fork and cold. A few herbs hiding on the corner of the bowl. Asked for a repeat and they were the same - as though pre-cooked? Bread is the usual machine made stuff - fair enough. Desert was nice. I can only assume the board concentrate on, margin, their bonuses and the share price. You can have bigger profits (in pounds) by higher turnover and smaller margin with greater customer satisfaction. They could learn a lot from a weekend in Dubai visiting some of their Lebanese chains like Arz Lebanon.

Absolutely awful experience, ordered drinks they took all of 20 minutes and even received my food before our drinks arrived the food was stone cold. I informed the waiter that the food was cold he shrugged his shoulders and didn’t give much of a response. Would never go back here waste of time.

I cannot explain how terrible this restaurant was. Firstly, the prices and portions were ridiculous. We paid £7.50 for 3 small chicken wings. Secondly, we ordered a mixed grill for a whopping £18.95 and received two tiny kebabs and 3 pieces of chicken with the smallest salad ever. The salad was so DRY we couldn't eat it. The kebabs were awful, burnt and charred. 10% service fee for awful service. I ordered a side of chips which we did not receive and they tried to add it to our bill. Don't waste your time coming here, it is not worth your money at all and the food is disgusting. You're better off trying another food spot. Completely horrified.

We came for shopping from London and we were starving for some food and decided to go here since it had halal options. It was a horrible experience, Would never visit again. It was a really long wait between starters and the mains, nearly 45 minutes of waiting, when the restaurant wasn’t really busy. Staffs weren’t helpful at all when we asked them regarding the delay. When we spoke to the manager he was not being polite, I myself work in hospitality and I can say the service was awful. The manager tried to say that they made all the customers aware about the delays when we weren’t informed of anything such. I was at least expecting the drinks to be on the house after all those wait. But we had to pay for our starters and drinks and walkout.

What a fantastic meal. Lived up to expectations and more. I was excited to try this as everything looked so good on the website, and I was not disappointed neither were the other 2 diners. If you're in the area cannot recommend highly enough a visit to this restaurant.

Stood at the door, was ignored, but 4 members of staff chatting over a epos till in front of us eventually one of them said, we will be with you in a mo, stood for another few minutes, they carried on chatting so we walked out! Absolute joke. Should all be sacked, terrible customer service and so rude!!! This was Monday 23rd October

My mother and I wanted to try something new and decided on Comptoir Libanais as it was not too busy (especially for a Sunday afternoon). We were wowed by the interior decor and had the most amazing meals. We were told on entering that they had no halloumi or soup available but that was fine with us. We had good servers and our food was prepared very quickly (and actually arrived before our drinks by a minute or so). I really highly recommend the lamb kofta roll if you like a little bit of spice and the Roomana lemonade if you have a sweet tooth. I think the price was very reasonable and the portion size to be optimal for a main meal. The flavours were fantastic and I am planning my return trip soon! I also appreciate that they did not have a compulsory service charge like many other restaurants.

Brilliant! Much enjoyed this pretty authentic restaurant. It has the real taste of the near East and despite what others have posted, speedy and friendly service. So maybe something miraculous has happened. The two of us started with lamb kibbeh and Tony's hummus, both delicious and accompanied by various Dead Sea pickles and a really good bread. For the main, spiced Lamb kofta and a spices chicken kofta, accompanied by an excellent 'winter' style salad. The wine was well chosen and you actually got a large generous amount. The traditional dessert of mouhalabia was very good, very sweet as most eastern dishes are, accompanied with sweetened dates and pistachios/sesame seeds which gave you a real flavour of the country. The restaurant is colourful and clean. If you like near and middle eastern food, you'll like this, ignore the other reviews. Reasonably priced too.

We were looking forward to trying the menu for a chain I have long looked at thinking I would like the food. Having been handed two menus and advised to sit at a table for two that is where our experience ended. Even with mouthing “can we order” no one returned. So we ordered our falafel at the Pret next door, service with a smile, delicious and a fraction of the price.

Decor - Great Service - Great service given there was not enough staff, the lady that was serving us was trying her best.. Food - Below Par.. sadly it was not great, our dishes were majority salad heavy, in-fact, red cabbage takes up 80% of the plate.. not really worth it for the price of the meals.. A-lot of potential but this place wasn’t for us.

On Monday the 11th of September at 12.30pm my adult daughter and I visited the Ashford Mcarthur Glen restaurant.  It was our 3rd visit in 18 months, we live a good distance away. Our 1st 2 visits were amazing.  Greeted, seated and attentive service. We spent around £50 each time. This time it was:  Here's a menu Find a table Order at the bar Pay up front One dish arrived 15 mins after the rest of meal.  Nobody checked on us 2 other tables arrived after us and were given full attentive table service without paying up front. The premises had about 2 tables inside and 3 tables outside, so not busy. I don't understand why we were treated differently,  our last 2 visits we ordered extras through our meal and tipped well. We were well behaved and polite customers.  This time we ate quietly and left unnoticed. We didn't leave a tip this time as we felt we were not served. We also spent £20 less. Sadly that was our last visit, we won't be going back.  I know that won't impact you at all but I just wanted to let you know that the dismissive service we had did have an impact on us. When a patron returns when they can it proves the service and food impressed them. When they are ignored and treated differently its confusing and upsetting.  Thank you for reading, I would only ask that you reply with an answer as to why WE had to pay up front and were left un checked

I have fond memories of eating here, so I decided to return recently. Sadly, the fondness must remain a memory. Perhaps I should have read the recent reviews as there does seem to be a pattern. Firstly the service was good, but then it went downhill. I chose the tagline of chicken with carrots and lemon confit and green olives accompanied by couscous. The good points. The chicken was chicken and the couscous was couscous! The carrots were two chunks and any lemon confit or lemon confit flavour or green olives were missing entirely. So what did I have? The three ingredients already mentioned and a very small bowl of a sort of green flavourless bland liquid. This tasted of nothing in particular and there wasn’t an olive to be seen unless they had been added and then blended into the tasting of nothing liquid! I used this sparse green stuff sparingly as it was nowhere near enough to ensure that I wasn’t left with nothing but dry couscous, however I failed miserably so still ended up with a mass of the stuff on my plate which I left as the entire dish had been so disappointing, and lacking in flavour. How can a meal be so flavourful and enjoyable in a restaurant and then upon returning the same meal is utterly different is a mystery to me!

Very dry chicken, no flavour to it, hummus drowned in grease oil,OVERPRICED!!!. I definitely will avoid at all cost I rather go hungry than ever eat that again sits in stomach for hours making you feel sick.

Where do I start. We ordered drinks to start, no cider, no ginger beer. Ordered starters they had all of them, my one was a bit dry. Main meals no Haloumi, Puddings no rice pudding and no chocolate brownies. Service very slow, food quality was poor, dry and sauces not much taste to them, when mentioned to manager her reaction was well these things happen. Would never go back there again and that was verdict of 7 people.

When you have to tell staff that you’ve finished your starters and ask for mains you know things are amiss. After 45minutes of waiting we actually pointed out we had finished our starters. Food was nice. Chip’s definitely need to be served with the mixed grill. Very over priced for what we had. Won’t be returning.

We first went to this restaurant in September 2021, and it was fantastic, great service and amazing food. This time we, 2 of us, went for a lunch, mid-week at around 1pm. The restaurant wasn’t particularly busy, and the staff were very friendly. The menu had less variety than previously, so we ordered starters of Feta Chilli Dip and Lebanese Humus followed by a Lamb Kofta Wrap and a spiced Lamb Kofta. The starts arrived very quickly and were very nice, flavoursome, and accompanied by warmed bread. The mains followed shortly after we had finished our starters. The Kofta wrap itself was flavoursome, but the accompanying “salad” was a coleslaw base with spice which wasn’t particularly nice. The Spiced Koftas (2) were small and not very flavoursome and was accompanied by the same “salad” that was extremely disappointing. There were also 2 bland sauces. In addition, we had pot of tea, a lemonade, and a rose Lemonade with the total price coming to £51.85. Overall, it was disappointing, the staff were great, but the meal was expensive, and the salad was terrible. We probably won’t be going back which is a pity…….

We came for lunch on a busy Sunday. The restaurant was very busy and we were told at the door that it would be a 20 mins wait. However we were quickly seated and ordered. The restaurant is beautifully decorated and clean. Our food arrived...

Honestly, in the age of price-gouging, this was a new low. £15.25 for the smallest kofta in a small flatbread and a bit of salad...honestly, they should be ashamed of such tiny portions and the ridiculous price. It wasn't great either, pretty much any high...

Used to love this place but unfortunately the current management have a very poor attitude towards their customers. From the first moment she looked irritated to have us there! We weren’t alone - one potential diner walked out because she was ignored so long! I...

Very poor value, I had a chicken salad with 6 small pieces of chicken. I would not return to any of this chain's restaurants.

Have been to this restaurant many times and always been very good. This time the menu had been revamped and prices increased. The meal I normally had came with a nice salad and rice with a garlic sauce. This time it was half a plate...

We were the first table in and somehow our order got forgotten. Waitress very apologetic and quickly sorted our order after we reminded her. The food was nice and we were checked on however then forgotten again- plates were on our table for ages and...

Excellent variety of North African/ Middle Eastern style food. Good quality and decent serving sizes. Recommended for all who like to try something a little different. The mint tea was really good.

food is not good, and not what it used to be before, staff are lost and confused and don't know what service is.

Having done our shopping we decided to find somewhere for lunch but everywhere the queues were out the door. Sat in the autumn sunshine and we were handed a leaflet about a lunchtime special in the Lebanese restaurant opposite. We decided to venture in and...

We arrived and waited at the front door. Two female members of staff appeared to be deep in conversation. They carried on unaware of customers waiting to be seated. It took the chef ringing the order bell to draw their attention. Initial intro was good...

Exhausted and in need of refreshments the delightful Rachel kindly seated us on a beautiful table and sent lovely Evelyn over to take our order. We had the best olives and three pints of the very easy to drink Angelo Poretti lager before being served...

Dreadful meal not particularly busy but waited an age to be shown to a table and then all we got was "pick a table outside" Had to use the App to order which was slow and cumbersome. Took 35 mins for food to arrive despite...

The food was good, the serving size was generous, the service was adequate. The pricing was acceptable. We were there at noon on a Saturday and somethings on the menu were not available. We would dine here again.

We have eaten here two weeks in row, and both times it's been a very good experience. There is a lovely outdoor seating area, and whilst they don't provide table service out there, they provide a QR code for an app which is very easy...

Ashford restaurant comptoir lebainese is the worst, would never visit again, food is disgusting, meet dry like from a week old, no taste, bland, stuff unexperienced and confused, not had a training, disorientainted. No idea what waiter should do. My wife order fish with rice,...

We enjoyed a late Sunday afternoon meal here. Our servers were attentive and friendly. Thank you Ellie May. The food was very tasty as was the ambience. Hopefully the reviewer dissing the teenage girls will remember they were once a teenager.

As regulars of this chain in London we had lunch while shopping at the Ashford outlet. This branch is literally run by amateurs who have no clue. A bunch of young teen waitresses who probably were better off seating at home doing tik toks then...

Very freindly and helpfully knowledgable staff. Food was tastey and reasonably priced. We needed to know which drinks were the most sugary and our waiter was very knowledgable and helpful. I would highly recomend it.

kept us waiting for 1.20hr, despite asking several time for our meal. Then served up a bowl with a slopped spoon of hummus, a blob of something else chargrilled Falafel, a small pita bread cut into slices and a salad that was so wet and...

Shopping mall meals tend to be about dealing with hunger rather than an enjoyable experience. We had already sat down once and then given up in the conveyor belt operation opposite, gloomy with no sanitiser on the door, a sticky table and staff that didn't...

What a great find! Not wanting a huge meal, my wife and I had the 'wrap and fries' special offer, and our veggie daughter had the kid's falafel and haloumi platter. Everything was absolutely delicious, full of flavour, well seasoned and presented and something a...

Decided to try this restaurant and it was about 5.30 on a weekday. The menu is comprehensive and we had plenty of choice. Th staff were very attentive without being overpowering. We started with a meszze platter for two that was huge and meant that...

Ok Lebanese food , sort of, visit when we need a fix but then realise it is not really Lebanese.......... but definitely a chain food of choice over the others on offer at the Outlet........ it is relatively healthy....... The staff are friendly ..... can...

Second time visiting this place and I would go back instantly! It was well worth the wait and Raul was really polite and kind. He kept on checking with us to make sure we were happy and he always smiled :) Fantastic service and fantastic...

I was really looking forward to eating at this restaurant but left there feeling very disappointed. I waited in a queue outside (a good sign) then I discovered that the reason for the queue was that none of the staff were dealing with the people...

Honestly this was shocking. For starts we waited to be seated for ages and we’re the only people waiting, we had two children with us and kids ate free so we were happy to wait. We were finally seated then our order was taken two...

First time visiting food was excellent served very quickly staff were lovely service with a smile. Well worth a visit we had lunch time special excellent value we would definately return.

We have been to the Ashford outlet quite a few times over the years but this was our first visit here and will definitely not be our last. We loved this place, we had great food and the customer service experience was second to none,...

We experience a friendly, relaxed atmosphere, and the food was delicious. The waiter was at all times was attentive, offering suggestions when we were ordering our meal—making my pre-birthday experience special.

It was my first time that I came to the Ashford shopping mall with some family but they decided to eat at Wagamamas and I decided to try this Libyan restaurant due to being halal. Although I did not have to wait that long to...

Awful experience as couldn’t even step foot inside. Could not understand why we could not obtain a take away even. Booking rules were asking us to wait one hour. Why open a restaurant if you can’t serve customers?

Dropped in here whilst shopping....terrible minced lamb kebab....overcooked & rubbery, inedible. Neither of us could eat it....waitress very sweet & took it off the bill at my request as it really was dreadful. My husbands meal of a ' large ' chicken salad was served...

The food was really good. We had a vegi burger that was really tasty and a lamb burger with hallumi also really good. The rose and mint tea was amazing and so was the apple, mint and ginger drink was

Raul recommended some great food for us and the conscious kids. It was splendid and he was an asset to the company.

So myself and my girlfriend have just enjoyed a fantastic lunch. The food is exquisite, the atmosphere vibrant, but the thing to top off everything was Sophie, our server. She had sat us down, taken orders, run food, chatted been an absolute gem. She seems...

Bad service and hit or miss food which is annoying seeing as it was a 40minute wait, halloumi salad don't go for it completely coated in vinger to a almost unbearably point. The chicken wrap was lovely . Service is serverly lacking barely saw anyone....

Everytime we are coming to do some shopping, we are eating here. They have a variety of food which is very tasty and the waitresses are very nice. We made acquitence with Dor and Raul, two young men, very popular, very willing to help on...

My mum and I fancied a healthy takeaway and we are so please we chose Comptoir Lebanais. The food was amazing and I would highly recommend. We had the meal deal lamb kofta wrap with salad and rice and falafel and aubergine wrap with salad...

Ordered 2 mains and a Meze starter for two. They forgot one of the mains and the Meze £20 was so small that there was a teaspoon of each dip for two of us. They are even refusing to refund the meal they didn't deliver!!

We have eaten here before and it was good. However today’s experience was opposite. The chicken tagines lacked in flavour and not enough sauce , the falafel - in falafel and aubergine wrap were so dry,, with such small serving of humus. The lady who...

Went for lunch with my 12 year old daughter. Both of us felt uncomfortable because of the lack of proper Covid Secure measures. Firstly we were seated at a table that was barely 1 metre from another occupied one, despite the fact that there were...

Lots of recommendations from Raul.Wine and Meze platter then mixed grill then baklava with mint and rose tea.

Absolutely starving after a hard shopping session, did not fancy burgers or pizza and always though Wagamama is overpriced, we found Comptoir Libanais. Welcomed to our table by a very charming waiter called Raul. He proceeded to offer advice but was not over powering. We...

Nice restaurant! Great food! Good service! Hot waiter! His name was RAUL! Ask for him haha! We thought you were Italian. If you’re ever in London, hit us up! ;) x

i go there to get my lunch regularly, food is lovely but overpriced for what it is. although staff are welcoming i have never received such poor service anywhere. i finished my meal before the drinks were served, one of the lady staff was staring...

Visited this restaurant with my mum on a Friday lunchtime and was very impressed with the service, the food and the COVID-19 security. Spotlessly clean and delightfully authentically decorated restaurant. We were expertly guided by Raul our waiter who was highly attentive and suggested a...

Good place to grab a lunch after shopping,staff were kind and welcoming,food was nice and comforting. Raul made it sunny on a cold and windy day :)

Visited today . Waitress Andrea was lovely service was good. Food was not really edible. Burnt reheated Mixed grill. So dry no bread with meal or sauce or dips . Will not visit again . Was told the meat was prepared at 11am we were...

Food was pretty good, but close to an hour wait between starters and mains, because they seemed to lose our order, tainted the whole experience. The restaurant was not busy at all and there seemed to be a lot of staff working, but they almost...

If you need a fix of Lebanese food , difficult to find in Kent, this serves the purpose. The menu is OK and the food is wholesome........ certainly better than eating in many of the other chain fast food outlets and comparatively healthy.......... also a...

The food was delicious and the service was even better, thanks Raul. Would highly recommend eating here!!

Had a lovely lunch today , service was great especially Raul. would go here again this made the outlet experience a nice day out

We ate here in the eat out to help out scheme The food was tasty, served hot and promptly Good value in the scheme and outside of the scheme

Raul!! Amazing guy, great service, friendly and very helpful. Made the evening more enjoyable. Thank you .

The food was great! It was delicious and came very quickly. Service was excellent. Thank to Raul's friendly attitude and good advice what to order we were surprised nicely with meals and traditional Lebanese desserts.

Delicious food in beautiful surroundings. Simple menu but wide range of options for meat eater, veggie or vegan. The falafel and aubergine wrap was lovely but the hummus and salad on side were outstanding. Also loved the homemade lemonade and the decor is great!

First trip out with friends since lockdown. We had a slight issue with booking as we booked around 1030 for a 1230 lunch and when we arrived they hadn't got our booking (only 2 hours earlier!!) but to be fair we got a table, the...

Thank you to Raul for looking after me and my friends today. Considering it was extremely busy he gave great service, always checked to see if we were ok. Never been to the restaurant before so Raul recommended what to have and didn’t disappoint. Would...

From the moment we arrived we were greeted by friendly happy staff. From the lady who brought us to our table, to the young man who collected our plates. However the highlight of the evening other than the food was the service. The food was...

Our first meal out after lockdown. Hand gel at entrance. Tables quite spread out but there was a tin of cutlery & napkins already on our table when we sat down- not great, how long had they been there? Who else breathed on them? The...

Enjoyed lunch here on Monday afternoon! I love this restaurant chain anyway but it was a first for my mother in law and fiancé! They absolutely loved it and our waiter Raul was amazing and recommended some lovely dishes for us to try which were...

My boyfriend and I visited this restaurant for the first time yesterday, we were seated in their lovely outdoor seating area. After ordering a starter we were told that the food would take a little longer than usual to come out, but we was not...

Really nice food( has a lamb burger with haloumi and fries), excellent service. Found by accident and loved it. Would definitely try again

Great lunch and excellent recommendations from Raul, he really helped the two of us finding dishes that were suitable to our diet. Will come back again

Popped here for lunch after a day of shopping, place was pretty quiet but we were seated straight away. Decor is amazing and really funky, we loved it. Service was slow to begin with, we sat for a good 15 minutes waiting to order before...

Our waitress was fantastic she was very attentive and helpful. Menu super as usual. Shared mezze dips, lamb burger and chicken salad for us. Particularly like the pickles and had extra bread.

Visited on a Wednesday evening. The staff were really friendly and really chatty, we had Raul I think. Shared a 'selection of dips' starter which was a good size and very tasty. Had an aubergine fattet for my main which was amazing. Finished with a...

We were going to go fir a meal here on a Saturday evening and luckily checked website as they were closed! WTH a restaurant closed at night at the outlet which is open till late. Not good.

Have been meaning to try this for a while and today was the day..was so lovely! friendly welcome, really busy but found us a table straight away..what a beautiful place, vibrant and eclectic!! the drinks menu is lovely with fresh juices and homemade lemonades -...

We came here for a late lunch Lamb burger with hallummi Very tasty, nice spices, the cheesecake was nice Staff were helpful and friendly We weren’t rushed at all which was lovely Great atmospheric decor

Had a fantastic lunch here today. We were greeted and seated straight away. Staff were very friendly. We had enough time to look at the menu and were not kept waiting to place an order. Food was served promptly and piping hot. Very tasty. Can...

Staff were very friendly and attentive, service was really good but the food let’s the place down. We ordered Fattets, which the description says ‘lamb kofta with warm tahini and yoghurt sauce, crispy onions and pita chips’ what that actually means is ‘dry lamb swimming...

Really looking forward to eating here when staying in Ashford for one night with the family as have eaten at this chain before in Kingston, Blue Water and Westfield. Very poor service! Food cake before drinks were served. Ordered mezze to share and only mezze...

Staff were attentive in the first instance, decor colourful, menu interesting but the food was very disappointing. Mixed grill was obviously pre-cooked, rendering the meat dry and tough. The lamb dish was plentiful but completely swamped in a creamy tahini-based yoghurt and topped with tiny...

Went here as queue for Wagamama was too long(!)..and I’m glad we did. Friendly service and bright, refreshing decor/atmosphere. Even though you know it’s a chain of restaurants and you’re at Ashford Outlet; it somehow felt authentic and a bit..different. Wanted to eat everything on...

Been here since it opened a few months ago and every time either the order has been wrong or we haven’t been really well received. Today out of all days it’s sunny outside and it’s 1PM and the terrace wasn’t even ready and to then...

We arrived at 1300 but we were told there was a 30 minute wait. They took our name and came back half an hour later. There were a lot of empty tables and I observed there were only two chefs. We waited and 10 minutes...

Visited for a quick lunch today and it was one of the worst meals we’ve eaten in a long time. We both ordered the lamb kofta fattet and you couldn’t even see the lamb below the masses of ‘yoghurt’ sauce. I say yoghurt sauce loosely...

Stopped here as had visited one of the chain previously. Very helpful staff, lovely food (as expected) and there was a good choice for a hungry 2 year old to get stuck into without fuss! Nice atmosphere, even though it is a chain, with a...

Went on a really busy Saturday (in between shopping), went to another branch in London, but this restaurant is simply superb! The food is so fresh, the service (Connor I think) was outstanding. Orders taken quickly, food arrived relatively quickly also! Prices are fine. You...

First time here, popped in for lunch on a Monday. Nice and warm, well decorated, nice. Quite a few diners already at 1pm. We ordered a tea, a coffee, a falafel salad, a falafel wrap with salad and humus. The dressings were so tasty, a...

We normally enjoy Comptoir Libanais but we will never go back to this one. The service was appalling. We arrived at 2pm, there were plenty of free tables but we were told there was a 30 minute wait (we should have known to stay clear...