Coffee#1 Ledbury in Herefordshire, County of

As always with most Coffee #1, relaxing ambience and clean. Drinks were great, accompanied by tasty sweet treats. However…..my word, is this place short staffed! 20-25 minute wait to place an order at the counter, not in a particular long queue either. Clearly one experienced lady, who was friendly, methodical and calm considering the tuts and glares trying to direct one young trainee barista and a table runner. Thats it. Please give this poor woman some staff!!!

Popped in for coffee and cake just before school pick up. Not sure what has happened to this lovely cafe, but it’s not what it was! Lovely young lady served us, very polite and helpful. Then we were joined by who I assume, to be a manager. Loud, brash, unprofessional and not at all what we’ve experienced at this place before! I can only assume her children came in to say hello, as they left she shouted out “try not to kill anyone”, all very bizarre. We were sat pretty much in the middle of the cafe but could hear the conversation about staff interviews, not super confidential or professional! Can’t fault the coffee and cake, piping hot drinks served well. Any fault the young lady serving us, but her colleague left a lot to be desired!!

Nice place, but when asking about nuts in the carrot cake the girl didn't know. Shouldn't rain their staff on anaphylaxis and its dangers.

Very friendly staff who were very helpful. When we first arrived the staff were helping an elderly lady to pay. Friendly staff, were doing it and showing the amount to the lady. The staff we're taking their drinks to the tables without asking. The staff know regular customers by name. One thing the staff recognised me when I went in that afternoon so they recognised me again. Staff couldn't be better, facilities clean and toilet spotless on both visits during the day. The entrance door might be a bit heavy but staff still on look out in case help is needed.

Lots of people inside today but a few spare tables where we could enjoy a coffee together with our small dog. It’s conveniently located in Ledbury but sometimes the queue can be off putting. We decided to wait today as only about four in front of me. The beverages were delicious and the young female staff extremely nice today. Nothing was too much trouble. I love the fact that they bag up the used coffee grounds so that customers can help themselves &add them to their gardens and composter, free of charge. I was pleasantly surprised to spot some Biscoff biscuits which my husband loves, in the pre- packed section. I do find the cakes very overpriced in any coffee #1 though.

Excellent coffee excellent staff and good atmosphere. All of that is paled into insignificance owing to the service. As a regular, I can assure you that I often spend up to 20 minutes in a queue which demonstrates how good your product is! Under normal circumstances I just leave it’s better that way and go to the Feathers instead where prices are comparable as unfortunately is the service. There are ways to improve the service, just look at some of the international coffee houses in operation and crib some ideas. The manager while efficient and hard working insists on talking/shouting loudly which coupled to her loud laughing does not help one’s mood while standing in the queue or even whilst consuming your purchase.

Coffee is good if you can get it. Been in twice this week and both times had to queue back to the entrance, so the second time we left. Only one person serving at 9.0 am?

I am afraid standing in a queue for 15 minutes just to order is not acceptable. It did not used to be like this. I shan't be going there again.

My husband and I went into Coffee #1 in Ledbury today. There was quite a queue and with only one member of Staff, her name was Edie. A young girl, polite, calm and very efficient. Most of the queue realised she was on her own but they were happy to wait. That is all except one who was obviously in 'stress mode'. She was up and down and complaining about anything and everything, but Edie was calm and handled it all so well. We were extremely impressed. We can't thank her enough for making our afternoon coffee such a pleasant experience. We live in Ledbury and use Coffee #1 quite a lot. Another member of staff who is always polite and calm is Kerry. Coffee #1 wouldn't be the same without her.

Absolutely love all the staff here. Always very polite! They have a nice selection of cakes (including gluten free ones) which is great. The toilets are well kept and there’s free wifi.

How things can change - up or down - last year this was a great coffee bar, well trained excellent staff, perfect coffee and a super atmosphere. Last week was just about one of the worst coffee stops ever. Rubbish coffee in paper cups made by staff who just did not seem to care. It is not difficult to make decent coffee why do so many chains just not get it !! ?? They expect us to pay good money for rubbish service, OK well just vote with your feet. Won't be here again.

Was very busy but the staff were very organised and I got served quickly. The tables were cleared and cleaned quickly. There wasn't much choice of paninni's and sandwiches and some cookies, but I was told the shop's order for delivery that day was short. They normally have plenty of food to choose from.

Have been here before, when we last visited Ledbury. Excellent Coffee and cakes galore. Service was quick, despite being very busy; Staff were friendly and helpful. Even grabbed another Bag of Coffee 'compost' for the Spring.

Being out in Ledbury and needing a wee, I figured I'd pop in, buy a coffee and use the facilities. There was no queue. Ideal... I went and stood at the till, where three staff members were behind the bar. One was making drinks, one was cleaning the back surface and one was completing some paperwork. "Okay", I thought, "they'll be with me in a moment". A moment passed. Followed by another. Before I knew it, a number of moments had passed & had been stood there for about 3-4 minutes. By this point, I would have hoped that someone would have at least acknowledged my presence - giving me chance to ask to use the toilet before placing an order (as I didn't want to seem rude and just use the toilet first). However, all three members of staff looked at me a number of times but not one had engaged. Having spent many years managing a very successful independent coffee shop - rule number 1 is to acknowledge people who are waiting and at least let them know that you'll be with them shortly, or even better - take the order whilst also doing other tasks. I decided that appearing to be rude clearly doesn't matter and I figured I would rather not leave a puddle on the floor by the till - so went to the toilet. As I came out, I was greeted by a member of staff informing me that the toilets are for paying customers only, for future reference. Well, for future reference - I'll go elsewhere.

What is going on at your Ledbury branch HEAD OFFICE ? For the love of god, send someone from HQ and sort this branch out. Consistently, shockingly slow service. 30 minute wait last time I was in. There’s never enough staff. For the last dozen Sundays there’s been no cups (take away cups only) and closing early. The shop is filthy. The windows are greasy, tables rarely cleared (customers do that) and certainly never sanitised. We’ve now started taking our own surface wipes. Might even take our own cups next week ! As for the bathroom … soap and toilet rolls are a novelty. There’s plenty of competition in Ledbury. The last few weeks we’ve been in your branch it’s been very quiet. One week there was a sign on the window - NO CUPS TODAY - we went to the Ledberry and it was heaving with locals. Please get it sorted. Your Tewksbury branch is very well run, hope to see improvements in Ledbury soon.

We always go to coffee #1 when we visit our daughter in Ledbury. All the staff are brilliant, hard working, and friendly. Such a credit to the company. Bur today there was only one member of staff, rushed off her feet,with such a long queue, some people were leaving, come on head office, look after your staff, before you loose great workers, and customers , this is happening too often here .

The atmosphere is delicious with beautiful, rustic hard wood floors. Lovely book shelves filled with a nice assortment of literature. The employees were great and the coffee is the best we have had in England. We were told it was hard to find good coffee in the UK. They should have come here! A nice break from the day, a casual business meeting, or just catching up with friends. This is the place to come and visit.

Ledbury Coffee 1 is just a great place. Friendly staff. Delicious cakes and coffe and the place has a really friendly vibe. Highly recommended!

Sign outside shop today saying short staffed and at lunch 1-1:30pm although you could still go inside. Three members of staff were sat down having lunch so we went back at 1:35 and they were still sat having lunch and laughed at us as we walked by! Very rude, won’t be going back.

Was visiting the Town and are a great fan of Coffee #1. Choice of strength of Coffees and numerous delicious cakes to choose from. (can highly recommend the Orange Chocolate cake). Ham & Cheese Paninis were 'ok' but nothing to write home about.

I have been a regular visitor in the mornings over quite a period now and have for some time been meaning to give my thoughts : The manager, Leanne and her colleagues are always friendly and understanding in manner, often against the stresses that are passed on, sometimes unknowingly, by those that they serve. Much attention is given to the coffee they serve which is excellent. A big thank you, Alex.

Unquestionably, the best coffee shop in the area! The welcome is ALWAYS friendly from staff who are very professional & attentive. The atmosphere is relaxing so you can chat, sit quietly, read or do some work. The wi-fi is good. There are plenty of tables...

I love this cafe for times to sit and think. It’s so friendly and sometimes I even pop in just for a chat with the staff as they are very polite and friendly. Can’t fault this place always feel welcome.

Me and my children love attending this cafe. They all enjoy entering the colouring competition and most definitely enjoy the drinks/snacks. Even my 2 year old is catered for. The staff are very friendly and go out of there way to have a chat with...

Call for Coffee and snack, asked for teacake, sorry out of stock, asked for toast sorry no bread, asked for Croissant, sorry none left, asked for small custard cakes on counter sorry the customer in fron of you had last one. So just Coffee then....

A lovely dog friendly coffee shop, with great staff and THE best cinnamon rolls ever! Harley certainly enjoyed all the attention the 3 times we went in when visiting Ledbury.

We walked in, sat down and one of us joined the queue, however, they made the decision to serve takeaway cups only, so we left and went elsewhere. I would have given the minimum score for this, but for the fact that a gentleman fell...

Not been here since 2017, when frankly is was not very good. However tried it again when we were in town - the place seemed very full so I guess it has improved. Well YES !! Attentive staff, prepared coffee to perfection, and I am...

I visited the coffee shop with my husband at lunchtime and it wasn’t busy. Anyway he ordered the coffee and we sat down at the table which hadn’t been cleared away. My husband came back with coffees and table still dirty. Honestly I can’t believe...

My first visit, with a very simple tea and coffee order. But I was shown every courtesy and kindness by all three members of staff. We exchanged polite, positive and happy banter. And nothing was too much trouble. The shop was light, bright and clean....

Decided to stop off en route to a holiday destination and had a fantastic lunch, lattes and the best cheesecake ever. Friendly staff, great atmosphere and I can’t wait to return.

This has to be one of the best coffee shops (if not the best) in this country that we’ve been in, and we go in them regularly. A real good feel to it as soon as you walk in the door. Excellent decor and seating...

Visited with several friends in a wet day. Not my first visit here but amazing as always. Beautiful flat white for me and Hot chocolate deluxe for my friend. Lovely atmosphere,lovely staff be back soon for next visit :)

Our first time visiting this lovely coffee house in Ledbury. Well worth a visit. Beautiful cappuccino and cold drinks. We will be back!

We visited coffee1 this afternoon for coffee & a light bite to eat with friends and we were very happy with the recommendations of cakes and the choice of coffee followed by a high level of customer service from a young lad called jordon. He...

Met with friends in what can only be described as blistering hot heat. Walked in to store to amazing air con. Smiley staff welcomed us all and explained to us when asked what covid restrictions were still in place. Had the Caramel Frappe with a...

Popped in today with my family for drinks and cakes. Lovely atmosphere,very clean ,thoroughly enjoyed. Will be back

What is it with chains dictating how we can pay? Wint take cash, wont accept amex. Wont return. Woke.

Popped in to grab a coffee during the brief period when Herefordshire was in tier one backend of 2020. I’ve been in quite a few times and the service, staff and (most importantly) the coffee was great. Always my “go to” when I’m in Ledbury...

The staffs in coffee #1 are so friendly and very helpful. They make you feel very welcome and nothing is a problem at all.

Coffee No#1 in Ledbury is a lovely cafe to visit. The staff are welcoming and friendly, food is well stocked and there is a variety of choices of hot and cold drinks to choose from. Even when busy your not waiting too long and they...

A little over priced. In my opinion not covid safe. Staff were more interested in taking money than cleaning tables. The 1 toilet had no toilet roll and not very clean. Would not go back due to poor hygiene and lack of choice.

We decided to try here for a coffee on our first visit to Ledbury. What a great choice, the staff were so pleasant and helpful. Our coffees were excellent, best we’ve had for a very long time. Thoroughly recommend this place.

Visit the store yesterday, staff very helpful, nice friendly atmosphere, would definitely visit again,

Coffee one, is such a great place to visit. Pet friendly too, with water out for your furry friends. The staff are always very happy and helpful, and the blonde lady, who I think is the manager was so friendly, and was extremely helpful when...

had a terrible experience here. matcha latte didn’t taste anything like matcha, just milk. the middle aged blonde woman was so miserable and didn’t crack a single smile. really rude and unfriendly, made us feel really unwelcome. the young male barista was friendly.

Made to feel like a true outsider, even the regulars are miserable and had to have their say. All because we were sat having food and went to the counter to order without a mask. Not one person (bar the regular) had a mask not...

On a post-Xmas Sunday and with dog in tow, we were very lucky to enjoy the great coffee, cake and surroundings of Coffee#1. Whilst we don't live nearby, when we return we hope to allow more time to read from the library; and I will...

Had coffee and cake with close friends here on Saturday afternoon and both were delicious. Ledbury has a generous amount of cafes and eating places but this one is a very welcome addition 😀.

Excellent coffee best in Ledbury Tried there guest coffee (apparently produced by women! In less I heard the waitress wrong) it was fab! Quick friendly service I had a take away as time was against me. Helpful staff I will return and try the Evesham...

Fabulous service, I visited this shop as I regularly do on the way back from work, and the staff are just brilliant my order is always perfect and table service when they are quiet, just off the m50 so recommend this to anyone.

A Sunday afternoon treat, beautiful coffee that is served hot and a lovely variety of cake. Staff are friendly and very accommodating, a nice place to meet in Ledbury for a coffee and a chat.

A great little cafe with delicious cakes and a very interesting soup menu. We had soup which was hot, thick and tasty.

Come here often for coffee and a snack, it is always amazing, I visit with friends but also feel very comfortable visiting here alone as the staff are always so friendly and accommodating. Thank you everyone for our lovely experiences.

Visited today whilst meeting customers, friendly atmosphere of all staff on duty coffee was excellent. Lovely little coffee shop

The coffee is lovely as is their food. Most of the staff welcome you warmly & you feel wanted. But there are a couple of women (one with ginger hair & one slim lady with dark hair in a pony tail) that need some advice on customer service. They seem uninterested & even if I try to have a little chat with them they are clearly not interested, almost rude. May I remind them that without us customers they would have no jobs. It costs nothing to be polite & friendly. Such a shame that just two members of staff let the whole place down.

Me and five of my friend’s went in to this coffee shop and asked for are drinks and then we asked to split the order so we could all pay separately and they were absolutely fine about this most shops would be a bit annoyed but all the staff were quick and efficient and then one of my friend’s after drinking her drink decided she wanted cake so she asked for recommendations and the person behind the counter told her about all the cakes and was able to tell what each one tasted like even though there were four people behind. After her cake we decided to leave and the staff member even opened and held the door for us Good visit over the moon.

I love coffee 1. Been to places up and down the country..coffee is always good. Here its no different. But staff have to be really professional- no gossip, no chit chat.. they got to keep on the ball. clearing tables. My wife took the dog in one day. The dog put up a bark one day. Just a few barks. I was asked to leave, someone complained... I came back with a muzzle just in case it barks again (its a very rare thing!) The manager keep coming around checking to see the muzzle is on. Its a bit fanatical. My dog needs to feed. She should focus on service, clearing tables. Ours was the only dog and he was quiet. I know how to control him.

I loved Coffee #1. Although we only had time to visit it once, it was apparent that it has a large and loyal clientele.

Called in with the family as we had time to waste before meeting family. This coffee shop is amazing, from the staff who nothing was too much trouble to the decor to the service. Lovely strong coffee and beautiful cake. Staff were very busy but very accommodating and even brought our order over. Nothing was too much trouble. Looking forward to many more visits. Would recommend to everyone.

What a fantastic place to sit by the window with great coffee, service, and a brilliant breakfast burrito to keep me going, my flat white was made expertly. Reckoned this little gem of a place to anyone l.

Coffee 1 has a lovely decor and a lovely atmosphere to sit by yourself or with friends, however i'm yet to have an order from there whether staying in or take out, which has rarely been correct. sad really that a basic americano can be given to you with syrup in in and a Mocha instead, i want a plan basic americano.... seriously how difficult is that? Also quite often the cakes and paninis arrive to hte customer burnt...... staffs attention to the customer and timing would give this place a much better score

I have visited quite a few coffee 1 places and usually really like them. This one is set down a side street so is not best positioned to watch the world go by. Also we had a slight mix up over our order.

Visited Ledbury for a couple of hours whilst staying close by.. lots of coffee shops to choose from so took pot luck on this as there was a table available in the window. Not disappointed as coffee was strong, hot and flaouvered. Cakes were also very good and would have no hesitaion in returning or recommending.

We called in, first class coffee, the service was fast, friendly staff with nothing to much trouble. Hive of activity but still had time to chat and express views about Ledbury.

I loved this coffee shop, the staff were very accommodating, polite, humorous, efficient and didn’t rush us. The coffee was excellent and the selection of cakes made it hard to choose. What more could you ask for?

It says number 1, it is a lovely place, and the coffee, tea, and chocolate are lovely too. Service is friendly, and the cakes looked nice, though we did not have any, too early!!!

Called in for a cuppa at this outlet today Very nice atmosphere quite busy. Very friendly staff nice selection of cakes to go with the coffee. quick service order was served to my table first time That has happend at a Coffee one. will call again.

Went for a coffee and cake with a friend coffee was alright not the best both our cakes were very dry and even though it was a quiet sunday afternoon lots of uncleared tables. Wouldnt rush to go back. Shame as the ambience was quite nice.

Visited this place whilst on holiday & the family & I were very impressed. Delicious cakes & coffee, lovely ambience - so much so we came back a few times during the week! The Plymouth one doesn't quite have the same feeling but def recommend this one!

Always consistent with their coffees. Definitely worth trying their seasonal special and the chickpea curry sandwich was fabulous. If you like curry then you will definitely enjoy this. I just wish they were able to come as far as Lancashire!!

Again a very good Coffee #1. Not all of this chaind outlets work, being much more suited to smaller towns such as Ledbury than larger towns where they are often quite small and too busy, often with limited or no seating. The staff are always polite, efficient, considerate and friendly - that they 'bother' is very much in evidence. Excellent coffee always consistent. The ambience is very good and there are nice comfortable lounge chairs. Always a nice place to visit and relax. Just wish their bacon rolls were a little better, fine if you like streaky or fatty bacon - personally I do not!

Great little coffee shop which has good 2 for 1 cold drink offers in afternoons, good customer service and very cosy. Loved the mistmatched chairs, feels less commercial. Great place to meet friends.

We enjoyed our recent visit to Coffee #1 Ledbury. It is a spacious cafe with many tables and the coffee and cakes are good quality.

Excellent coffee, good choice of snacks and delicious cakes to follow - but, as mentioned by others, the friendly and helpful staff make all the difference.

Always enjoy the range of Drinks at Coffee 1 outlets, wherever, Cold, Hot, Tea, Coffee, Shakes, Smoothies, from the everyday to the imaginative, but what sets the Ledbury Branch apart, are the Staff.

When ever I visit Ledbury this coffee shop is a must excellent atmosphere fabulous cakes and service with a smile. Situated just off the high street would recommend to anyone Portuguese tart and a flat white delightfully served.

Occasionally meet friends here and can get a good soya latte.

On a day out exploring Herefordshire I stopped in to refuel. Had a beautiful Latte and lovely toast. All served by happy polite staff!

I like the fact we have a coffee#1 in Ledbury, it’s a nice place and the food and coffee fine. Often the service is ok but on several recent occasions I have found the staff miserable and rude. The last time I visited, although not busy, it seemed like ordering a coffee was a massive inconvenience to the woman behind the counter. On other occasions I’ve stood at the counter and been totally ignored while staff carried on prepping other orders, I have no problem waiting, but an acknowledgement, or i’ll be with you in a moment, would be polite.

Visited today and tried one of the chocolate frappes as recommended by the helpful lady behind the till and also tried one of the chicken and pesto panini. I was served very efficiently and was told I could take a seat and they would bring it over to me which I thought was very good Customer service and not only that service with a smile also good local knowledge too. The food was lovely and nicely presented with a bit of garnish and the drink was too. nice ambiance and very clean. Staff said thank you as we were leaving which I thought was a nice touch and made us feel good about returning. Well done all, a truly nice cafe to have in ledbury .

I think it's great that Ledbury has this coffee chain. The drinks and food are good and the unit is very accessible. It's therefore such a shame that the staff are so flipping miserable - in fact none of them could crack a smile if they were told they had won the lottery! Come on guys, spare a thought for your customers. You could be serving someone who is going through a tough time, depressed, bereaved, lonely etc. A smile now and again could really make a difference to their day. If you can't make an effort, for heaven's sake, take your frownie faces elsewhere!!

On Easter Sunday. But had a jolly nice coffee and cake. Nicer than the bigger brands and a good choice of novelty cakes.

I always go to Coffee #1, the coffee is great, atmosphere relaxing, food always well stocked up, and not to mention the friendly staff. They always remember who you are, welcome you in and always say goodbye. It's probably one of the only coffee chains that offer to bring your drink over to you at your table, which is great for ensuring short queues.

Always ensure I visit here when in Ledbury, staff are always efficient coffee hot, always made to feel welcome, best coffee shop in Ledbury.

This is a regular place for me to visit. Coffee is great, staff are always excellent in their service and very friendly. Their great attitude is always the same, whether the cafe is busy or not. Such a relaxed environment. Highly recommend.

Went here on good Friday for a snack and a coffee. It’s a nice place for o quick coffee or a sandwich but is a shame that the staff is poorly trained and rude ,specially the manager. Shame

Dropped in for a hot chocolate, scone and tea. Superb chocolate, great jam with a good scone and nice tea. Helpful and cheerful staff, good ambience and location.

Thoroughly enjoyed an excellent pot of tea here, cozily warm - outside the elements. A lovely staff busied about, presenting everyone with their orders in a smiling fashion and evidently enjoying their job. A great place to relax.

Been here several times since it opened. Met friends there and is a good venue to do so and lots of different seating well spaced out. Coffee is good.

Huge choice of excellent coffees served in spacious, comfortable surroundings. Served by an efficient and friendly staff who will bring your order to your table if not too busy. The cakes and pastries are high guality. All in all, a very pleasant way to spend a half hour or more.

Stopped for a coffee here, good selection of coffee and cakes. Seasonal coffee not to my taste but I am sure that some will like it.

Every Sunday at 9.05 we are there for breakfast. Excellent staff, very good service and excellent coffee. The croisants are great.

Nice coffee shop located just off the main High Street.Comfortable armchairs & sofas with a selection of books & magazines to relax with.Very good superior coffee served in large black cups & saucers.A little bit on the expensive side but you really do get what you pay for.Nice selection of snacks & different teas available as well as prompt & friendly service.Excellent cappuccino & latte as well.

What a absolute treat it was to visit coffee no:1 in Ledbury, great selection of drinks especially the specials board and food selection. Match this with the great staff, a friendly hello and a jolly farewell made for a great and memorable time, will be back.

Coffee #1 ledbury just off the bye street in ledbury whent in there today even though it was busy we had a lovely service the staff was very friendly and helpful coffee was lovely prices was good food excellent and not too expensive I would definitely go back again

Service is brilliant staff very friendly and welcoming, always keen to help food is lovely and well presented we come in everyday now and can't get enough. coffee is great tasting and so are the cakes. A very cosy warm and good ambience cafe. The staff are truly amazing and go out of their way to help you, nothing is too much trouble

I always receive great service when we visit this branch - staff are super friendly and always go the extra mile.

This was my first visit to this branch and it was wonderfully warm and welcoming - my drink was served promptly and they even had colouring to keep my son occupied, the cake was warm amd tasty will certainly be back.

Use this place regularly. The staff are always polite and helpful . Nice selection of hot drinks and snacks