Cosy Club Hereford in Herefordshire, County of

Lovely brunch, polite staff, good coffee, good kids menu, would go again

£13.50 for 2 cocktails that were delicious 😋

If I could leave no stars I would. Dreadful service, bad attitude of staff, poor management and training. Almost empty on a Saturday night and no wonder. Arrived at 7pm and at 8.35pm still had not had any food. Staff kept lying saying it was being plated up. Manager had no idea there was a problem. No apology just excuses that they had 1 big table of 10 in (in a half empty restaurant) We left and went to Nando’s round the corner. Eating within 10 mins, good service, reasonably priced - I’d recommend it

If I could leave no stars I would. Dreadful service, bad attitude of staff, poor management and training. Almost empty on a Saturday night and no wonder. Arrived at 7pm and at 8.35pm still had not had any food. Staff kept lying saying it was being plated up. Manager had no idea there was a problem. No apology just excuses that they had 1 big table of 10 in (in a half empty restaurant) We left and went to Nando’s round the corner. Eating within 10 mins, good service, reasonably priced - I’d recommend it

- Booked tables not ready - Two hour wait between starters and main course - Food turning up either uncooked or burnt, and having to be returned to the kitchen - Other customers becoming visibly angry with the awful service - Most people sitting at empty tables waiting for food No apology from waiting staff. Just excuses. This place was shambolic and clearly run by incompetents.

Well what can I say……. I waited in the foyer, patiently, to be seated. I was then some minutes later, attended to, I was alone and merely wanted to be seated, have a coffee and maybe a light bite from the breakfast menu. How many for sir? Just me I replied. I’ll just go and check! At this point I had been observing a myriad of empty seats in the restaurant. The young lady returned to inform me they couldn’t seat me for some significant time, due to a large party arriving. She didn’t know what I wanted or what my intentions were….. or how long I planned on staying, I could have ordered and eaten by the time a large party had made their minds up. After muttering expletives, I left, I then returned to explain all that is wrong with the service industry in this country and the entitled underworked and over payed above minimum wagers that work there!!!!

Got sat down and was waiting half an hour. No acknowledgment from waitress and table got sat behind us who had their whole order taken. Still nothing, not even an offer of a drink so we left. Very disappointed

Unfriendly welcome 175 ml Sauvignon over £10 Flat Prosecco No change in till to put extra time on car park opposite as machines not able to process cards so left without food Sunday afternoon 23rd March

Had the Smash burger. One of the best burger I've had then to top it all came with fries and an amazing beefy gravy. 10/10 on the food. The staff were also very friendly and helpful. Will be back again

Nice breakfast, but saisage was almost burnt to a crisp and dried out. But rest was nice. Mistakes happen.

Lovely building and decorated well inside. The women's toilets were adorable. I had two small plates. One that I preferred over the other. I'd happily try Cosy Club again when I come across one on my travels.

Booked a table to eat, but before we set off, we read the menu and we couldn't find anything edible on it, so we cancelled the reservation and went for drinks instead. When we got there, the place stank of marijuana, we went inside and it was just a rowdy pub with small compartmentalised rooms. Nothing like the Cosy Clubs elsewhere, so we turned around and left. A complete let down. What the hell is gravy mayonnaise? Why serve spinach with cod? Coronation Chicken Burger 16.75 buttermilk chicken, jalapeño & cheddar slaw, curried mayonnaise .. curried mayonnaise(?!?!?!?), slaw and jalapeno on a chicken burger? Ox cheek pasta ragu with red pepper pesto?! Sea bass with ginger sauce? Spring onion rice? It's fine having some weird options on a menu, but all options were just beyond weird. Why not have some normal choices on your menu???!!! It's like that tea advert with the monkey puppet.. pork blowpipe with budgie bon bons and a lime air. In fact, I'd rather eat that than whatever weird concoctions are on the Cosy Club Hereford's menu. We went to the one in York and that was great. The Hereford one though.. really lets the side down. Our trip to Hereford was centred around that dinner reservation, so we were extra disappointed. :-( Booo!!! :-(

What an amazing place to eat,the food was spot on, a little pricey but well worth it, the whole atmosphere of the place has a great vibe. The bar area is olde worldie with a great array of drinks. Staff very a tentative, well done the Cosy Club. It's a thumbs up from me 👍

I can't comment on the food on this occasion so this review is purely concentrated on the bar, the cocktails and the overall service .. all of which scores 5 stars! We spent the evening cutched up on the sofa, fire crackling away, music and chatter of the other groups on in the background, and making an effort to sample a decent amount of the cocktail menu .. it really was properly cosy! There is a good variety of quality spirits behind the bar, the cocktails aren't pre-mixed and while they aren't cheap you pay for what you get and the drinks here are certainly tasty! If I was being picky ... for the management, i'd say swap out the paper straws for some metal ones 😉 It is worthwhile mentioning though that the bar staff were excellent! Knowledgeable mixologists and chatty and enthusiastic about their work which was really refreshing and made for such pleasant experience! Even allowing me to make some subtle changes and modifying drinks to suit my preference, thank you! Cam served me a couple of times and made some brilliant reccomendations! And big guy with the quality head of hair (sorry mate ill catch your name on my next visit😅) was also on point! Cheers lads much appreciated 👊

Great spot to sit and chat over a couple of bottles of wine. The open fire really adds to the ambience

We thought we would take my mother out to celebrate her birthday, she doesn't have a great appetite so we thought the small plates would be ideal for her. Firstly the waiting staff were extremely helpful, cheerful and attentive, no problem with them. Unfortunately the food that was served was either cold or lukewarm, it was a quiet lunchtime so I do not understand how this can happen, apart from the food was prepped then left on the side in the kitchen? We had to send 2 of the dishes back and when it was brought back it looked like the garnish had been scrapped off and re-deep fat fried. I know they are small plates but £7.50 for 3 walnut sized arancini, £7.95 for 3 small pulled beef croquettes and £8.25 for about 6 very small chicken pieces is ludicrous. I've been in the catering trade for 30+ years and I know food costs and this is not value for money! Sadly I won't be returning but thank you to the waiting staff for trying to sort out the problems.

Came here for my friends birthday last weekend. Very disappointing experience. Very overpriced for what you actually get on a plate. Pasta was £18 and it was literally like a children’s meal. I had the pasta, and mine wasn’t cooked, it was rock hard. They asked me if I wanted the same thing, and I said no, I’d try a burger, and my god, I wish I never bothered. That was burnt to a crisp literally. A few others from our table didn’t end up with any food, because of how bad the kitchen staff and chef were. We were there 3 hours and all I had was a cider and 4 gherkins out of my burger. One of my friends meal (chicken) was raw. So he left not having anything. Staff not welcoming at all, not even a smile when we first arrived. I would never ever go back there again.

What a disappointment, i had my party here and all of my guests was really disappointed with the food, raw pasta, raw chicken, ice cold vegetables, burgers looked like they were from frozen food section. Staff was rude and couldn’t even serve us with a smile… really disappointed.

Food quality is very very bad, avoid in any way. Chicken was pink(undercooked) Another dish pasta was not cooked as well. Vegetables been served cold/frozen… Cocktails is over priced. Do not order Food here !

We booked for a family lunch to celebrate my birthday. I'm a wmheelchair user, so I checked the access ahead of our visit. Amy was incredibly kind and helpful and reassured me that I would be very well looked after. She was right. We arrived to find a lovely spacious table with crayons and some pictures to entertain our 2 year old grandson and a balloon and a card for me. It was a really thoughtful touch that made my day even more special. Our food was very good, the atmosphere was warm and friendly but the service was even better. Amy was attentive but not overbearing, and I felt very spoilt and special. She was also careful to check that my food choice was OK as I have a food allergy. Amy gave me confidence. I thoroughly enjoyed our visit to the Cosy Club and want to go back again soon. Thank you, Amy, for making my birthday even more special. The Cosy Club is easily accessible downstairs and has a fully accessible toilet.

My favourite place in the town🥰

We were very disappointed by the dishes and especially by the Cozy House burger and the Thai Steamed seabass very expensive for the quantity and the quality which is not there. The children's menu with a ridiculously sized burger. The service was good, but the dishes mediocre, the waiters told us they were sorry because they had a staff problem restaurant to avoid I think we can have better burgers at McDonald's

Dinner treat for the family. Shared their delicious starters. Staff were quite busy but got all our order right and on time. Love their sea bass menu. Worth every penny spent. Will be back again.

I am sorry to say the 26 of December 2024 service was terrible,think we needed to wait 20 minutes for a drink. Management should put more people on duty. I had Xmas burgers for dinner and size / quality was really bad. Looks like a kids burger. Used to have some great burgers at cosy club but this one is not great. Definitely not worth 19 pounds.' Staff was great and friendly but just not enough staff

Food was exceptional, except the garlic was a little heavy handed in the Camembert and in the mash potato. Also the creme’ brûlée was slightly under done, but still extremely tasty, I’m just being a little fussy. Service was great in the main, and worth the tip, however it did dip slightly with confusion over the order when a Christmas pudding arrived, that we hadn’t ordered, the creme’ brûlée arrived without a spoon and sadly they had run out of the dessert my partner had ordered. Regardless it was still a fantastic experience, and as I am on call Christmas Day, it made for a great Christmas meal together.

Booked for 2 course Christmas Menu Great evening, lovely food and amazing service

Dropped in on the off-chance they had a table for two at the end of some Christmas shopping. It was very busy and we weren’t expecting to be seated, but were pleasantly surprised with an immediate ‘yes’ and swiftly taken to a table. Service impeccable as always, attentive but not overbearing. Food is top notch and atmosphere warm and inviting. Highly recommend!!

Food was excellent, but Service was lacking. Not the actual employees fault, more that there was not enough employees to handle the Christmas demand. Waited over 40 mins for starters, drinks orders wrong etc. Managers/owners need to invest more in service. Kitchen staff beyond reproach, I would recommend the garlic shrimp starter and any meat burger

Nice staff, good value food and better atmosphere than Spoons.

It seems that the day we visited, a large party had turned up at the wrong time and threw out the planning for their meal. The result was that our service was slow. This wasn't a problem for us as we were meeting friends and were happy to chat. Nevertheless, the staff were very apologetic and a delightful and very professional young lady with a pony tail (we didn't get her name) offered us free drinks to compensate. Things do go wrong sometimes and it's how it is handled that shows the calibre of the place. We shall definitely be back

Nice place to eat, service was very slow

Came here after our work Christmas meal for some drinks, despite it being a busy Saturday night, we were still able to find a large enough space with comfy chairs for us all. Drinks were all good and atmosphere was nice the with decor and having a quiet enough corner to all talk without shouting over other people.

Very over priced, 14 quid for two baileys is a bit much. Very nice place but London prices

Nice venue efficient and friendly staff.

Used the Bar for a meeting of friends and no food. Excellent old world bar, v comfortable and good service

A large group of us arrived for breakfast which was booked the previous Wednesday on Saturday morning. We were lead upstairs which all seemed fine until the hot water dispensers wouldn’t work for tea and coffee. This was rectified after a time however the breakfasts which were pre ordered arrived at most 2 at a time with an extremely long wait in between! This resulted in some of our guests having to get theirs to take away in a tiny takeaway tray which when opened by the time we got back to our coach looked abysmal! Considering were were rebooked and preordered this was extremely poor service and we definitely will not be returning or recommending for future trips.

We had a great night out here. Food was delicious, really good service and the restaurant has a lovely atmosphere. Would recommend. Wheelchair accessible and disabled toilet.

We had a great night out here. Food was delicious, really good service and the restaurant has a lovely atmosphere. Would recommend.

Great, friendly service and food. The staff couldn’t do enough for us. I mistakingly thought a bread came with my meal, when it didn’t come, I asked the staff, they explained it doesn’t come with the meal, I was ok with it, I chose not to order on top of the meal but they ordered me one anyway on the house. The staff definitely went the extra mile and the food tasted great, which we didn’t expect. It was great to have the staff interact with us as customers, this doesn’t always happen nowadays. Smiles everywhere too! We will be back!!

Is The Jam Factory part of The Cosy Club?

Staff were friendly enough but we waited 60 mins for our breakfast which obviously 3 young children weren't happy with. Staff never came over to mention any delay and food was only average when we finally recieved.

I have marked the service a 4 because the room staff are great. However, there is a flaw in the kitchen service that leads to inordinately slow delivery of everything food wise and I mean everything. It is torturous in the extreme. You have to sort this guys.

Had an excellent afternoon in the Cozy club, Ace was our waitress and she was amazing, food was good and as usual we will definitely come back, this is a special place in Hereford town and is a fantastic example of outstanding customer service, once again just wanted to highlight the service from Ace. Well done and we will be back

Went for a hot chocolate . And decided to have a bite to eat 😋 so went for a starter as just needed something light had Spanish chicken and it was to die for ! Lovely chicken done in a lovely spicy sauce topped with yogurt definitely gave this again . Staff friendly and tables clean well done to all at Cosy club definitely a good place to just have a drink or something to eat . The changed menu is just as good as the old

So happy to see that you do a gluten free menu as my daughter is coeliac and sometimes it’s hard to find somewhere that caters to her! Food was delicious and service was excellent

Lovely place for a relaxed drink.

Came here on a tuesday evening,plenty of tables,but mostly booked,staff seated us and took order,nice table ,good food and service,not large portions. In centre so parked over road in multi story. Had Salmon and steak.plus a cider each,nice cider,as we were in hereford,but it came all way from new zealand????ok one was westons traditional.

It's a old building but quite relaxed could do with brightening up.

Great concept, lovely atmosphere fantastic choice of drinks, though more a cocktail bar than a beer bar. Interesting & tasty food.

A nice space to be in, service slightly slow and others who came in after were served before us but it wasn't too long a wait. Food was nice, but I think slightly pricey for the quality, there are nicer breakfasts for the same money elsewhere.

Lovely venue. Great choice of drinks and food was excellent. Staff very attentive and friendly. Weston's on draft for cider lovers!!

Visited for a pre-wedding party. Have been to a few other Cosy Clubs around the UK but while this was in a lovely venue and the staff were friendly, the upstairs bar was woefully slow and under prepared. Three people would work on one customer's order at a time in the least efficient way possible. Ended up just ordering downstairs where it ran smoothly. It was also unbearably warm upstairs even with the windows open. While it was a rather warm day by usual standards I'd have thought some air con or even big ceiling fans would have made sense in a chain bar like Cosy Club.

Staff were very attentive and food was delicious 😋

To expensive and not value for money

Excellent breakfast, great service. Large breakfast menu to choose from. Felt spoilt for choice. Clean, friendly atmosphere. Our server Heather was fantastic, completely on the ball and one step ahead at all times. Food was delicious and we will definitely be back.

Excellent menu .All of our food choices were spot on. The service from all staff was brilliant and I would highly recommend this venue.

We love the cosy club everything about the place is lovely. The food is always top quality absolutely amazing The service is excellent 10/10 The atmosphere is so relaxing a really nice place to go and have some food. 100% recommend If you are visiting Hereford you need to go to the cosy club for food and drinks. 5*****

Came upon this restaurant while sight seeing in Hereford booked online straight away and had a really tasty meal. Staff attentive without being intrusive.

This has the potential to be so much better if a few of these simple recommendations from observations were made. 1) you are welcomed on entrance, but the staff don’t then make their way to the bar to serve you 2) never enough staff on or space at the downstairs bar to get served. 3)Cocktails are the main choice, take a while to prepare and therefore takes a while to get served especially when only 1 bar tender 4) quality of cocktail is not consistent. Short measures by some, made differently by others. To fix… simple More staff at peak times Not hanging around at the door be helpful Better training on cocktails Open the second bar upstairs Then I wouldn’t find us walking in and back out again

Went for breakfast as a table of 6 all delicious just got one bacon pancakes instead of berry ones which was rectified. Pancakes were amazing will come back as all enjoyed coffees and breakfast.

The food was excellent. We had a selection of sharing platters between us. A good atmosphere and nice friendly staff on hand to help.

The most delicious food, fantastic service & just an overall lovely dining experience. Today was a very special day for our family, & you guys went above & beyond to see that our evening was made equally special & memorable - thank you so much. ❤️

Excellent place for a nice early evening dinner in Hereford, a cut above standard pub fare.

The service was attentive but the meal was disappointing. I ordered the ravioli, which was very sparse - I left still hungry. At least the cost of the rock hard garlic bread was deducted from the bill.

In Hereford for weekend. Weather awful but welcome at the Cosy Club fab. We enjoyed delicious small plates and cocktails. The service was excellent . Quality dining and very good value for money. Our server was so friendly and attentive. Thankyou Cosy Club!

Amazing vibe and atmosphere. They have amazing gluten free options, which is something I rarely find. The staff are very nice, only downside is the wait was a bit long. Definitely recommend.

Popped in here for lunch and food was excellent but service a little slow although to be fair it was very busy

Great service a warm welcome. Good menu wide variety - quality ingredients and five star taste

Organised retirement party on 12/4 @ Hereford branch. I can’t thank the staff looking after us enough for making it seamless and a memorable night. I would definitely recommend it. 🙏🏻

Late lunch, busy place, had a wait but the food that arrived was excellent. Service really good and personal. We'll done ✔️

Just had a breakfast here and it was delicious. Great service and a great atmosphere.

Lovely food, friendly staff. Dogs are allowed in the bar too which is good. Good atmosphere with plenty of seats.

Nice relaxing and cosy corners. Good armchairs and great beer. Would recommend for a cosy retreat and an afternoon beer!

Really good, quick service and very conscious of allergens

We visited Cosy Club on a Sunday morning. The staff are friendly and helpful. The service was prompt and the food was delicious. We had one cooked vegetarian breakfast and one standard cooked breakfast . We will definitely eat there again and recommend to friends and family.

A lovely meal, good food and drink. Our server George was brilliant, very attentive and friendly. Will definitely be back!

I liked it here. Best place I found in Hereford tbh

Excellent ambience and the food was excellent. Service from George was outstanding - very attentive, smart and good humoured.

Excellent food and ambience here, on a busy Friday evening. Service from George was outstanding - very attentive, smart and good-humoured.

Went here to celebrate after getting married and i felt so special! There was a lovely card from the team and they even spoiled us with a bottle of champagne, food was amazing and service was fast considering there were lots of us!

Really impressed, the breakfast is tasty and service and the team excellent. They dropped the need to blast music at you which has transformed the atmosphere to be perfect for a social warm breakfast.

Lovely place - great food- great staff - a must visit

Lives up to its name very well with a very nice setting, careful cuisine, delicious dishes and great service. To do again without hesitation

We visited on Tuesday evening which was really nice and relaxing so returned the following afternoon. Unfortunately our 2nd visit wasn't as nice -there was a drunken women asleep and when she woke up intermittently her manner wasn't exactly pleasant. We appreciate the support which The Cosy Club staff expressed to her, however there appeared to be little gratitude from the woman. It ruined our visit so we left.

Came here 3 times during our trip to Hereford. The service was always top notch and the food was delicious! I particularly enjoyed the maple plum sour cocktail! I'd highly recommended taking the time to visit this little gem. (Thanks for making my birthday perfect!)

We called in for a light lunch. Good service and drinks. Friendly and attentive staff. Good food reasonably priced. Very clean environment and spotless loos

Yet again, another lovely meal, and the service was wonderful. It was very quiet when we visited.

Great place to chill. Nice place could do with better service. But good place

Pretty quiet when I went for coffee on a Sunday morning. Enjoyable drinks and nice atmosphere.

Booked the cosy club for a birthday meal was 9 of us (not what I’d consider an huge number) and the service was absolutely shocking. We waiting about 25 minutes for the first drinks, three drinks were wrong and one was completely forgotten about. We then had to go and actually ask a waitress to take our food order as we’d been waiting over 30 minutes. We ended up ordering starters to come with mains as we knew we’d be waiting so long for the mains. Staff were very apologetic and tried to make up for these mistakes but it’s not good when you’ve booked for a special occasion and are so disappointed by the slow service. 3 out of 4 times i’ve personally been there the service has been shockingly slow.

Went for dinner last Sunday evening. Great food and service. Ace looked after us well. Good size portions and well presented. Nice decor and the tables are not too close together. Look forward to going again.

Came in for food this evening, service was impeccable. We ordered our drinks which came within 5 minutes, food swiftly after. No issues, great evening with great company, special thanks to Jordan, Dan and Seb who made our evening very enjoyable

Came here as we had been given a voucher for Christmas 2022, due to work commitments and Ill health we could only do this date only to be told your voucher has expired when coming to pay, what a waste of our family’s money.

Great atmosphere and very comfy for taking in those 2 for 1 cocktails.

Didn’t book a table on a very busy afternoon but were shown the bar area which was warming and welcoming. Service was top notch from bar staff and service. The food arrived really quickly and was very pleasant. Whole table was really impressed with the amount, quality and price. The decor was really to our tastes and felt really warm and welcoming. Will definitely go to this place again!

Absolutely a fantastic place to be. Amazing food and fantastic staff

I had a nice time when I visited the Cosy Club on my own. The staff went out of their way to make me feel welcome. The drinks were good and there was a homely atmosphere. I have always made sure to look out for this brand since I visited this bar in Hereford.

Visited over a short new year break whilst in the area. Gorgeous building and very friendly/welcoming staff. Ate here on Saturday 30th December. The food was very nice, me and my partner had the pork belly bites to start followed by the sea bass. Portions sizes on the slightly smaller side however it was most definitely quality over quantity. Both dishes were piping hot and very well cooked and tasty. In particular the sea bass main we were very impressed with and we explained to our lovely waiting staff ( unfortunately I can't recall her name) that we regularly eat in some of the very well known/established restaurants in our home city of Birmingham and paid three times the price for similar dishes that didn't delight us as much as that dish. The bar/restaurant in general had a lovely atmosphere. We can't comment on the later evening as we left around 7pm but overall we agreed we will return and most definitely dine here again when in the area. Well done Cosy Club Hereford, you are probably now up there with our favourite top three in the country!

We have a brilliant Cody Club near me so when we were passing on though we’d try this one for dinner. The service was very good but when my food arrived (a wellington) the bottom of the pastry was badly undercooked; I’d say raw. At almost £17 you’d expect it to be good, but the restaurants response… 10% off the bill. (£3) Personally I’d have comped it, but there we go. Partners dish was brilliant though.

Cosy and quirky vibe, delicious flavours, and the chef catered so well to my dietary requests. Very much appreciated the care and creativity taken - the 'jazzed up' broccoli was beautiful!