Coffee#1 Hereford in Herefordshire, County of

Went here at 16:00 for a coffee and some cake only to be told all cakes on display were frozen ready for the next day. So we had one option out of everything we could see. What’s the point of staying open until 17:00 if you can’t offer what’s on the shelf!

This espresso experience at this atrocious coffee shop was about the worst I have had in all my fairly long life. These chains expect you to pay good money in exchange for some often mediocre product with quite often an even lower level of customer service. Coffee #1 in Hereford just beggars belief !!! I asked for an extra hot flat white and a double espresso, with a polite request to first pre-heat both cups. Ignoring my request, (I am just a customer after all) what came up was a flat white of just about an acceptable quality, but the espresso was an unmitigated disaster. A tiny coffee (smaller than other branches of the same brand) in a large ambient temperature cup – basically tepid before it reached the pass. When questioned why serve an espresso in a very large cup just got an abrupt answer that they didn’t have any espresso cups. (They just didn’t seem to think that mattered) So, we have a tepid coffee in a large cup. Clearly the staff couldn’t give a sh*t about the atrocious level of service they expected to be paid for. If you are running a hospitality venue and you claim to be #1 in that market not having correct cups for various types of coffee is like a cocktail bar only having pottery breakfast mugs. No sincere apology, No offer of a refund. I guess staff training is something the management of Coffee #1 don’t bother with, they certainly ought to. One of the biggest problems is that most so called ‘baristas’ in the UK chains do not have respect for the food and drink they serve unlike the true Italian maestros of coffee.

Superb visit to Coffee1 Hereford today with the family. Staff were polite and very welcoming. Great atmosphere and great coffee and cake! Definitely recommend this establishment. We will be back. Thank you guys for your warm welcome. See you again soon!

The attitude of some of the staff here is disgusting, need serious training in customer service. overpriced and dirty with tables full of used cups etc. certainly a very poorly run establishment. you have to ask for sugar, spoons and serviettes and when you do you get a look of disgust from the staff. the place is an absolute shambles and should be avoided

My wife and I called in for a coffee and toastie. The knife they gave me with my toastie was filthy and clearly still caked in food. The majority of the tables had dirty used cups etc on them so alot of potential customers were immediately leaving the store. When I spoke to the staff there regarding my concerns they were just not interested, and they clearly need training in Food Hygiene, and Customer Service. Has this place got a manager ?? as its totally unacceptable, unorganised and dirty. We will not be returning thats for sure oh and its overpriced too. This Company and its Customers deserve better.

Everything seems grotty and filthy here. The glasses are always misty and dirty looking. The saucers are the same, always look filthy. The toilets need a good deep clean, disgusting. Time this place had a good deep clean.

Called here as we we’re staying for 4 days in Hereford. I am afraid to say the place was very dirty, as tables were not cleared or cleaned.

This is now my favourite coffee shop and I am in here once or twice a week. Due to freezing temperatures today I had a hot chocolate with the works-cream, marshmallows etc as a treat. I am a big fan of this Coffee#1 branch. The staff are really friendly and efficient as the customers just seem to stream in and they have an “all hands to the pump” approach to serve everyone as promptly as possible-sometimes you may have to queue and hunt for a seat but that’s to be expected in a popular cafe as so many people like it! You can’t have it both ways -or should I say have your cake and eat it! The staff are always nice and friendly and busily efficient to get everyone served and the drinks are usually of a high standard, so I am rather mystified by the previous review on here as it does not ring true of my experience of numerous visits here. Maybe he reviewed the wrong coffee shop??

Awful! 20 minutes queueing for what was absolutely bland and over priced food. Staff had no motivation and we’re in a complete world of their own. They really need to rethink their “Best voted coffee shop” slogan. We won’t be visiting again!

Popped in today just for a coffee but couldn’t resist the big choice on display of yummy cakes! Chose a chocolate and orange cake, and it was absolutely moreish alongside my cappuccino. Despite the steady stream of customers coming in through the door the staff were smiley and helpful and everywhere was neat and tidy. I say this as some coffee stores never clear the tables but they did here. All round good experience.

Called here Monday 5th September 2022. We had driven from Shobdon and was gasping for a drink. The place looked oldy worldy and was quite busy but we did get a seat ok. Both had a latte and we thought it was one of the nicest coffees we had ever had. Staff were very customer focussed. Well done

Croissant have almost halved jn size from two weeks ago and definitely not on a par with starbucks whi serve heated proper french style

Visited on 13/05/2022 During lockdown, Coffee #1 would only accept card payments and therefore I avoided this establishment due to being forced to pay via means that I did not want to after ordering...I decided to give them another chance last week and wish I hadnt. Purchased a filter coffee and toasted teacake, after being served by young lasses who all appeared to not take any interest in the customer, nor quality of the products that they were serving, rather more in their artificially inflated lips which is enough to put anyone off wanting to eat or drink anything! Regularly, the filter coffee has been brewed earlier in the day which I accept, but I do not think it is acceptable to be served a cold drink which is supposed to be hot. My coffee was cold, so I again had to queue to report this and request a fresh drink which was made whilst the teacake was being toasted. Operative rightly apologised, attempted to fill my cup with more "boiling" water before putting the same brewed filter coffee in to make the fresh drink, without brewing anymore fresh coffee. She held the cup to see if it was "hot", which I was presented with. As I returned to my seat and took a sip, I found that the coffee temperature was exactly same as before, clap-cold, so I thought I would give it up as a bad job. Next to arrive was the toasted teacake which is stored on the counter under a plastic sheet during the day. The operative toasted this, managed to get one half toasted and the opposite side burned. When biting into the teacake, as well as being burned it was stale and dry in the middle, probably due to the way in which it is stored for presentation. As you can probably tell, my experience was terrible and I was forced to leave quickly, after wanting to take my time and relax. Spending more than £5 is not cheap and with a multitude of cafe competition in High Town, the staff need to get their products right, treat their customers well or will be loosing custom daily. It is worth noting that Coffee #1 Hereford has recent reviews of 1 star and my advice would be to try elsewhere. The solitary redeeming feature was that the coffee shop has large windows to open during the Summer months and it is pleasant to sit in and look out and the World going by whilst enjoying the fresh breeze. It really is a shame that you are forced to buy their food and drink when sitting in a window seat. I wonder if they would mind if I brought a flask next time...

Sunshine outside after a little rain in Hereford town centre's main square. Now the old square after new shopping centre expanded the town centre several years ago. Coffee #1 was a family concern. I have an App for it and after helpful service managed to buy two strong tasting Americano coffees. Very strong but nothing like Turkish coffee or Moroccan coffee available off the Portobello Road. I had my partner with me, we shared conversation, thought and time. An enjoyable visit. A padded back and seat and occasional armchairs, standard French café furniture making for a cosy stay and pleasant relaxing atmosphere. I've visited this outlet many times, I'll be there again. My only critique is that sometimes coffee is lukewarm and the prices seem slightly too high. Other than that, a reasonable stop off whilst shopping.

Coffee was excellent quality and cake was lovely however the staff were absolutely horrendous. Very long queue when I visited, as there usually is, but no management to be seen whatsoever. Young lad working moved some staff around as it was obvious they were struggling and the queue moved much quicker and service was way more efficient. Tall lady with glasses then appeared and proceeded to scold the young lad for using his initiative, overheard saying "I am a shift runner, I'm in charge, you don't move people around" leaving the young lad very clearly upset and crestfallen. I was horrified to be witness to this blatant lack of leadership, will not be returning. The standards in this branch have seriously decreased over the past year and its truly a shame.

Coffee#1 Hereford Hereford Poor poor poor 812916078 Shock to the system visiting Herefords coffee 1. Poor Poor Poor service, wrong drinks terrible tasting as if it was sewage. Members of staff behind the counter was not very welcoming, not a great start then when waiting for the drinks I heard two staff blatantly moaning about another member of staff for no reason. The two serving and making the drinks had very little care in how they were seen by members of the public. No sense of people skills nevermind coffee making skills. Coffee that bad tasting we won't be back to the Hereford branch. Thank the lord we have the Leominster coffee 1 to visit on a daily basis who know us by name and always greeted with a smile. Had to change my wording as it caused or could have caused offence. The 1 star is only there because I can't put none.

Coffee 1# is just amazing, the cappuccino and the latte were delicious, tasty and a real " latte art". The tall, blond girl was kind and nice, I have got a big smile and a warm welcome, even if so many people were there, I...

Very nice experience for mid morning drinks. Staff friendly and Covid aware. Pretty Covid safe place except for the inevitable Covidiot customers who think the virus has gone away! Earl Grey tea was tasty and Turmeric Latte was delicious. Bit pricey but since lockdown all...

I love visiting this place the staff are so friendly and super quick not to mention the fabulous coffee. Whenever I visit with my dog and child the staff make us feel so welcoming and always make a fuss of us all. I can’t fault...

An absolute pleasure to visit this coffee shop, service and coffee were excellent, love sitting by the open windows watching the world go by. Fantastic store the manager and staff deserve praise for coping in such busy time’s.

Such a wonderful and safe environment, great staff engagement and wonderful seating by the windows. Will certainly return !

Large extra hot oat milk latte. Very average. Milk was too thin and coffee a bit bitter. On the plus side the cafe has made a big effort with arrangements for coronavirus.

Excellent coffee , nice snacks , friendly staff Far better than Costa and Starbucks ( although they have closed) Regular in Hereford but always look for a Coffee#1 on my travels

Best coffee shop in town, lovely atmosphere, attentive staff who are all very friendly and the food is always spot on too.

Stopped for coffee and a bite.the croissant and sausage bap were tasty although could have been heated a little longer as the cheese in the croissant hadn’t melted. The Portuguese nata tart was flavoursome, and the tea and coffee we’re both good. It was very...

Love this place, 99%of the staff are brilliant, apart from one! I don't know who she is but she is very rude and abrupt, I will still keep going here because of the other staff and the food is good, I don't have to name...

We love Coffee #1 and so does everybody else because whenever we go it’s always pretty full, it’s rustic the coffee is good, it’s central and convenient for a quick cup of delicious coffee or a bite to eat. In the summer the front doors...

Last time I was here, I had problems with the service and the cakes were so-so. This time, the service was fine and the cakes were great. Coffee, as last time, was superb. Good to see that things have improved.

We like this chain and have a loyalty card. This one a little tired, slow to clear tables of crockery on our visit and not my favourite.

We are frequent customers to this particular Coffee#1 and it never disappoints. Great value, great drinks and always met with a smile. We cannot fault this place, you are always made to feel welcome and the staff are always friendly. I am sure that some...

As a Herefordian of long-standing, I have tried most of the coffee shops in town. Coffee#1 is now my preferred choice. Paid a very pleasant visit there today and was very impressed by the service and the atmosphere, particularly the large open front windows, which...

I visit Here Every Saturday Morning first thing with my Mum, we always have the same, a black Americano, a Flat White and 3 bacon rolls 2 for me.They are the same every week, great coffee, great rolls and excellent friendly staff. Going to this place has become a Saturday morning tradition for my Mum and i before i take her shopping. Its great f you can sit in the Window as you can chill out and watch the world go by.There are lots of places in Hereford for Coffee, but this is by far the best.

Sometimes you can get into lazy habits always having the same drink and cake. So this weekend I took pity on the last bit of victoria sandwich to have with a coconut cappuccino. Found a spot under a light so that I could read the paper, as it is dark, but maybe that's why it is so cool on what was a hot day!

Great coffee, great cakes, great friendly staff, who know their regulars customers by name. Comfortable seating, lovely ambience. Best tea cakes in town. Love coming in here to chill.

My family and I are regulars at this branch of Coffee #1. We always find the staff friendly and helpful (I have a disability and use crutches) they are always happy to carry my tray for me, they keep the place tidy.

Visited this store today for a 'quick' coffee, eventually got to be served, told the waitress what we wanted, she then took the cakes from the covered areas and put on two plates behind the girl making the coffee. Two people in front of me waiting for their coffee, so all the time my cakes were on the back having flies land on them. When I finally got our coffee I had to ask for my fly bitten cakes behind here. My order was then put in a tray dirty with spillages of drinks from the customers before me. Your whole customer experience and serving methods need to be review by some one on the customer side of the counter. It really is very very poor quality

The coffee is good and the cakes are too, although very expensive.

As entered the coffee shop and smelled the aroma and saw the abundance of choices you couldn’t help but feel your mouth watering. Sadly the frappa, the coffee and homemade soup was just ok. Very disappointing unfortunately especially when this coffee shop has stiff competition locally. My family reported the cakes were delicious, and I kinda wished I’d chosen something sweet instead of the green parsnip soup. Sadly we won’t be visiting again and will try the many other choices near by next time.

Sunday morning coffee - quick service and very good coffee with a choice of different blends available. Good smoothies as well (according to my 14yr old daughter), plus a good selection of cakes and pastries. Nice place to drop into for an hour and read the Sunday papers and get your java fix.

Proper tea made with tea leaves in a pot, soya milk available as well as dairy. Deliciouse cakes including raspberry and chocolate NY cheesecake. They also have a loyalty scheme. Friendly staff.

Always busy and there’s a reason for that - it’s excellent and so much better than the big chains. Coffee is very smooth, choice and quality of food and cakes excellent - service (always with a smile) is exemplary.

A very busy cafe in Hereford market Square. Quite quirky decor and extremely friendly service. A great refuge on cold January day

Always a delight to sit in and have a coffee and cake.... staff always happy and cheerful. Love the different coffee and teas on offer.

Great coffee, great cakes, great friendly staff. Comfortable seating and ambience. Best tea cakes in town

Very busy on this late Saturday morning. Sitting indoors for drinks. A good ambiance within this establishment. We found a cosy, comfortable table at the back of the cafe, on the upper level, where we could converse in peace. All clean and tidy.

The seasonal coffee that is on offer is fantastic, good service and also the food is quite tasty too!

Nice vibe. Decent food and drink. Almost always a queue to the front door which moves far too slowly. Never more than one person on the till, leading to an always-too-long wait to order.

Loving this place and food, will come back for more again. It is my favorite place to have a break a and enjoy good atmosphere

We are frequent visitors to Coffee #1 in Hereford. Staff are really friendly and go the extra mile to look after you. Drinks are great and the Portuguese tart is something special. It's a busy place, but there's a good reason for that, it beats other coffee shops hands down.

First time visitor, didn't realise it was part of a chain, felt more like an independent. Great Mocha deluxe, very luxurious and tasty, service friendly and informative regarding the different coffee blends. Relaxed atmosphere. Recommended!

Coffee here is good; cakes, less so. Service on a bank holiday Monday was pretty abysmal - plenty of servers but none of them seemed to know what the others were doing.

I enjoy Coffee#1 chains throughout the country, this one is particularly nice as you can sit outside! I recommend the apple juice, it is freshly squeezed as you order. Absolutely gorgeous!

Visited here today for coffee & cake, decided to try this coffee shop as we hadn't before. Very surprised and loved it. There was a great Gluten Free selection for my daughter and I had a lemon tart. The cappuccino was one of the best I've had in Hereford.

If you visit the county of Herefordshire & go to the county town of Hereford & fancy a good cup of coffee the make your way to Coffee#1 which can be found in the town square.The staff there are very friendly & can provide you with a variety of coffees & some hot or cold snacks & some good cakes too & all for a very reasonable price, well worth a visit.

I love Coffee Number 1 - I love the service that's on offer and the coffee's too. Opt for a special coffee, whether it's a seasonal special..... try as many as you can. I love the Amaretto Kiss, well worth a try if you like FLAT WHITE. For those who don't like coffee, theres tea too and water. Lots of cake too.

First time visit & will definitely come again. Excellent service & very friendly staff. Can recommend the carrot cake & zucchini cake, absolutely delicious!

We went in for lunch, a nice selection of ciabatta rolls, flatbreads, we ordered a Chicken and Pesto Ciabatta, Tuna Ciabatta, Flatbread and a bacon bap, sadly the bacon bap got forgotten so we had a wait a while for this to play catch up. That said food was lovely as were the drinks ordered

Great coffee and comfortable seating areas. Good value and great tasting coffee. Friendly and helpful staff.

Have used Coffee#1 in number of different cities and really like their decor and atmosphere. Staff as always are very god and drinks were great. Cakes looked good also but we were too full after our lunch.

Had a couple of hours to kill wandering around the city centre, looked at a few coffee shops but most were noisy, cramped, bright or formulaic. Happened across Coffee#1 on the Hight Street and was pleasantly surprised. Food excellent, attention to choice and detail by the baristas was top-notch. Very cosy atmosphere to relax and chat. Will be back on next city visit !

Braved the snow to walk from home about 2km from my home to Hereford centre. I love Coffee 1 anyway, but the beautiful man making the drinks made my day. Amazing service and incredible staff. If you can ignore the annoyance of other folk's children (headphones normally work), then this place rocks. Normally heaving in here, which shows it does well.

If you need to take time out on a busy day then Coffee#1 is the place to go. Time slows down as you snuggle down into a comfortable arm chair and listen to gentle jazz.

.......cleanliness could improve. Our table was dirty and debris remained underneath the table. Plenty of seating, various styles. Plenty of choice of drinks. Free WiFi.

I've been here three times now with my partner after he made me try it out and no disappointed in the slightest! The cakes and sandwiches are lovely, latte is perfect and the coconut hot chocolate is to die for! Staff are always friendly whether they are busy or not.

We were in Hereford shopping and we called into Coffee #1 in High Town late morning for bog standard coffee with milk and cake, found a table, and joined the tedious queuing system. No Portuguese custard tarts (pasteis de nata) left, so we had victoria sandwich and earl grey iced fruit cake, both of which were fine. But the coffee doesn’t do it for us. It had a slightly bitter edge but seemed weak at the same time, as if the shots weren’t big enough or they need one more for the size of cup. We think this was one of our first ever visits to a Coffee #1 branch, which we guess is a bit strange given the chain is based in our home city, but we don’t think we’d head straight to another branch as our first choice coffee shop.

My colleague and I were looking for somewhere to grab a coffee and catch up on a few jobs in between meetings.

Nice clean place serving a good choice of drinks. The cake was dry but maybe that was because it was 5pm?? Staff friendly enough. Would call again but not have the cake

Very very happy to have visited coffee 1 when Hereford Starbucks closed it's doors. The staff are phenomenal every single morning when I pop in for my usually coffee to take to work with me. All the staff are exceptional.

Better coffe than Costa, nicer, more comfy decor than Starbucks. Just a perfect little coffee shop. Only shame is there isnt one in Derby.

I hadn't realised coffee #1 is a chain when we stepped inside on a cold autumn day for a coffee. We were tempted by the Portuguese custard tarts, which were delicious. The staff were all helpful ,although the lady tidying tables a little manic. It was very busy, and the combination of hard floors and high ceilings made conversation difficult over the general noise

Staff were nice and efficient in getting through the queue! Huge selection of food and drink is excellent, really broad choices. Layout of store very funky too! Could possibly do with a little more attention to clearing tables, however I do appreciate that I visited at a busy time so this may have just been the case. Will definitely be returning to one of the branches soon!

Went to Coffee one for a relaxing time with my wife and a friend. Two good hot chocolates and a coffee later equals three happy customers...

We really enjoyed our coffees in this nice independent coffee shop. Especially on Sunday morning we were so happy to find something which is opened. Our breakfast was great, I am gluten free, so I could also find some very delicious tart and brownie here. Coffee was very good, Staff was super nice and friendly. What else you can ask on an early Sunday morning

Like this place. No need to ask for an extra shot as the coffee is strong enough. Reasonably priced cakes too. Friendly staff.

Always my top favourite place for coffee. Lovely spacious and relaxing atmosphere. I don't feel rushed or hemmed in by other visitors. Coffee is great, so much so that I brew their brand at home. The staff take time to ask after you and engage in conversation while doing their job.

I've never visited this particular chain before and was very pleasantly surprised by the excellent coffee and service. Would be a firm favourite if I had one in my area.

Needed a drink due to having had salty bacon for breakfast. Went in here to find a slow moving queue due to only one person on the tills.

We went in here on a busy Saturday afternoon looking for caffeine and cake, and not wanting to put money into Starbucks coiffers we decided to try here.

Best place in town for an excellent cup of coffee. A tempting array of cakes is also on offer. Staff are always friendly and helpful. Nice atmosphere in which to pass the time or meet up with friends.

First time into this coffee shop. REALLY tasty coffee made with real care - and it shows. Interesting special blends. Great staff - altogether a much better experience than the other high street coffee giants. Wish there was one nearer to me in London.

This coffee shop is in a lovely building and it has a rustic/retro feel to it. The decor is very nice, they have a great selection of drinks/food and the staff are very friendly.

Enjoyed a hot chocolate here with family whilst others shopped, a good location in town with lovely interior design. It was busy with a lot of locals and staff were good.

Apparently this is a chain of coffee shops but I had never heard of them or seen another branch (is it a South West thing?). They also like to advertise themselves as the Number 1 voted coffee shop chain.... but Costa claim the same thing so I don't know what's happening there.

Often call in here when in town. Offers tasty coffee and reasonably priced pastries and cakes. Nice staff and coffee brought to table.

I come here by myself all the time for a coffee and one of their beautiful toasted ciabattas! They have a special blend of coffee that is so unique and warming, I love the atmosphere in the shop and the staff are beyond friendly! Definitely pop in if you get the chance, better than most chain brand coffee shops!

While visiting my home city (Hereford) on my bike back in August on what was a lovely sunny day I found I had an 1 hour to kill before meeting someone at the station. My phone had just died and I was happy to see this "new" (to me anyway) coffee shop was still open. It was close to 6pm and town was quiet and as a coffee lover I could not think of a better way to spend an hour than with a cup of coffee. I went in and stood reading the verbose list of various coffee drinks with great intrigue and excitement at the possibility of trying something new. It took probably a minute to make my mind up as the staff were busy cleaning I just waited patiently. The girl had notice I was there so I didn't think it would be long.

Great coffee and decor Great location But need to improve level and speed of service Way too slow and frustrating

Yes this one is up to the usual good standard for this chain. We always go to them if they are in the town we are visiting. The main reason in the taste of the coffee, just as we like it.

I'm not a big fan of chain store coffee shops but having visited the Tewkesbury branch I thought I should try the local one.

As coffee shops go this is a fairly nice one and the seasonal coffee I was given was very nice. I sat outside which was nice. The inside seating area also looked good.

This is part of a chain and is a similar layout to Costa or Loungers. The fayre is pretty much the same. The staff helpful and pleasant. The loo facilities are dire. One loo without ventilation on one floor and one on the other. On busy days expect queues for unhygienic facilities.

Well worth a visit! Friendly staff, pleasant surroundings inside and out and brilliant coffee. You'll be sorry you missed it if you don't give it a try.

It seems Hereford's newest Coffee shop have spent all their time, money and thought on interior design, whilst the place looks great, they do not actually know how to brew coffee as it should, resulting in the oils floating on the top of the Americano, rather than a crema. I can make better coffee at home than this, without the expensive machinery. The place does seem busy,and I would prefer to spend my money in a local business, but not if they provide sub standard product served with a poof attitude.

I had not heard about this chain until it turned up in Droitwich and my friends were saying how good it is.

My first encounter with this chain. Very well presented menu. It's a pity they only had one brew machine working so after studying the extensive menu for a long time I was disappointed not to be able to have my choice!

Went in today for coffee with my family and it took 25 minutes to get served. The place is always full and it's hard to find a place to sit. The coffee is good and it is a shame that staff face the challenge of keeping drinks hot from order to till. Today one customer refused to take their tea at the till as it had been sat for 5 minutes in their view as they shuffled slowly towards the till to pay behind the other customers.

This over priced coffee house was not a good experience. The tables were not cleared, the service was bismall. The coffee itself was not hot. The ambience lacked atmosphere. Not for us.

OK so the decor is eclectic shabby chic - although the very dark green paintwork does look a bit dreary. Looks like a trendy independent but in truth it is part of the Brains of Cardiff brewery chain.