Coffee#1 Frome in Mendip

Friendly welcoming staff and brilliant service big 👍👍👍up

My favourite coffee place for me and my autistic friends. Thank you so much for a community spirited run space. Definitely recommend.

Called in to break our journey home after being on holiday. Sausage baps very nice, as were the tea and cappuccino. Service was slow due to them being very busy on a Saturday. Seems to be a popular place.

Busy coffee shop but nicely set out. Outside precinct clean and tidy.

Scary intimidating dogs with customers outside. Too scared to enter shop.

Outside sitting and good service good atmosphere

Great coffee and food and lots of space. Service was good and everything was well done A great coffee place

I have never ever been in coffee#1

Nice place to while away some time and people watch whilst drinking good coffee and eating a sticky cinnamon swirl

Good cafe with good coffee and snacks. Aircon if it's hot and great staff. Their Flat White is a nice strong coffee, not anemic like some.

The coffee here is good. The toasted teacakes are huge and very tasty. Staff are welcoming and friendly.

I can't comment on the food because I didn't have any but the coffee was very good and the pleasant atmosphere was lovely. We weren't rushed and stayed talking until we were ready to leave. Will go there again.

Quiet corner in the centre. Locals always willing to chat. Cake-tastic cakes!

They do the best cinnamon swirls in town

Like all chains, the cleanliness always needs improving, hey should not become complacent. Coffees good and staff friendly.

Polite staff and a relaxing atmosphere. Popped in for a quick bite for lunch and a coffee. Went for the tuna melt and was very tasty. Would be happy to go back again.

Delicious food service very good. Rest room very cleean. Staff very helpful

Brief pit stop for Coffee#1's excellent hot chocolate, nice decor, I like the book covers and the local decorations about the area that are unique to the branch

I was passing by and decided to enter for an expresso. I went to the counter to ask for it, the till assistant told me to wait in the queue which was what I did. She then went over to her co-worker and muttered "the toned ones freak me out". As a darker European I was appalled by this racism in this day and age while just going about my day. Would not recommend the service or staff to anyone.

We really enjoy visiting coffee #1. The staff are super friendly and relaxed, the coffee is great, and the cafe has a real community feel to it.

The cake I had was good, although I went for cheese cake and they didn't have any. The coffee was good. Friendly staff and great atmosphere.

The staff are polite. They are respectful. And they make you feel welcome.

Stopped for a coffee when walking dog. Dog friendly.

A proper British cafe where you can get great food, drinks and an atmosphere of a nostalgic cafe.

A good Coffee#1, latte made well and a nice enough place to sit and relax.

Only had coffees & bickies. Pouring rain & very welcoming.

Coffee good, however, 3 staff continually talking between themselves about what they'd eaten recently, whilst I stood waiting to be served. No acknowledgement to me as a customer whatsoever. Won't be going here again

Sadly our experience was very poor. The staff just stood behind the counter chatting together - even when they served you they carried on with their chatting and didn't acknowledge you! Tables needed clearing, but this wasn't done. Will not be going back there.

Came here a few times over Xmas. Was always busy which did mean a bit of a wait. Coffee was the usual #1

Pretty much my favourite coffee house chain - great coffee, cakes, patisserie and sandwiches. Always busy in every branch I've visited and therein lies the only negative. Serving fresh coffee is the slowest and most inefficient process. Its worth the wait but at peak times, it's almost intolerable and would put off anyone with little time. Could do with one or two more stations making coffee.

Had coffee during the most recent Frome market. Was in not long after they had opened. Several staff stood behind servery but every table covered in disposable cups, floor dirty and does not appears to be cleaned. Unfortunately coffee was so poor I could not finish it. It just felt dirty and not looked after.

Love being able to sit in a coffee shop with my dog Rio. Got a bonus stamp for my gingerbread man.

Very friendly staff and great meeting place

Long wait and really miserable barista won't be back

Very dog friendly and nice staff.there was a variety of cakes and food as well as drinks.Very nice atmosphere and decor, over all a very nice stop for a coffee and cake.

Nice friendly atmosphere, tasty reasonably priced coffee.

Coffee and food were nice, but the service seemed a bit cold and not overly friendly.

Lovely coffee. They have delicious Portuguese tartlets.

Very nice coffee -perhaps could have been a little hotter. Was pleasant sitting outside but under cover

Lovely coffee and the very best colleagues. Always have a kind word for people and even better - they allow dogs and supply dog biscuits. Thank you ❤️

This used to be a great branch. Just now I was greeted by the woman serving ,by her shouting over the top of my head to her friend sat in the cafe regarding how annoying customers are

Great coffee, good vegan and vegetarian options. Dog friendly

Food and coffee here has always been great. The staff are very helpful, even when this place gets busy (which it does often!). Lots of options for coffee, tea, iced drinks and food. Seating here can be tight because this is a popular Coffee#1 (although there are plenty of outdoor seating options since you are so close to many different tourist attractions within Frome and are within the Westway Shopping Centre). Wheelchair-accessible entrance and toilets

Nice place to visit, good coffee and cakes. Just a little bit slow.

Coffe nice, selection of cakes fabulous 🤩

Delicious GF cake. Children love the gingerbread biscuits and the games you can get out.. Always a good coffee. Busy but could get a table.

Poor visit. Assistant manager apparently! Not doing much & drinking tea and chatting, also unaware customers were present! Drinks not hot anymore by the time food came, which I had to ask for. One guy working hard though trying to hold it all together…and all this cost £20!! 😡

Always a good quality coffee at Coffee #1.

Ordered 2 hot drinks and tried to order a slice of cake. The cakes that I asked for were all frozen. Why put frozen cakes out if you can't sell them. Defrosting them first would be more logical.

A regular haunt for my brother and his partner. A lovely cuppa and Welsh cake. Very popular, busy.

Very busy but coped well with the rush.

Good Range of Coffees. Card payment only when we visited.

Panini was gorgeous. Unfortunately let down by customer service. Stood at the counter for quite a while whilst the staff were having a chin wag. Was just about to walk out . Wouldn't go there again.Shame.

Always a lovely experience but slow service at times.

Good coffee, great cakes and incredibly friendly and helpful staff. Will definitely be going back.

Lovely hot coffee but cakes are very pricey x

I want to start on a positive note our coffees and panines were very good. However the service is dreadful, there were only 2 couples in front of us but we waited 12 minutes to be served. Not a single table had been cleared and I waited a further 5 minutes for the coffee’s. We cleared a table and waited a further 10 minutes for our food ! We only popped in for a quick break !

They offer delicious coffee with a good selection of cakes and sandwiches. Service is unbeatable. The decor inside is getting a bit drab though. Can they sand the floor and put up new tables and chairs?

We came in today to just get out of the snow, had a hot chocolate and partner had a tumeric latte. Both had a panini, which were both yummy. Staff were friendly and attentive and there was no wait at all for our food and drinks. Coffee #1 continues to be my favourite coffee shop, thanks to the team at Frome 😊

very good ,excellent coffee also busy got a seat after a few mins.

Very accommodating, permitting consumption of items bought elsewhere alongside their own fare, meaning larger groups with different tastes can eat and drink together.

Service was on slow side due to staff shortages and training. It's noisy with echo.

Was ok, manageress? Could have been friendlier maybe.

Had a coffee served by professional staff.

Friendly staff, great coffee & cakes

Nice atmosphere but the pumpkin spice cappuccino is absolutely rancid to the point I had to write a review. So sweet it actually hurt to drink

Buen cafe como siempre en esta cadena. Baños limpios y buena terraza con vonitas vistas y mucha tranquilidad Unico fallo que pedi leche de avena y me cobraron mas por ello y me pusieron leche normal. El personal que me toco no puso mucha atencion ni interes y hay gente que es intolerante a la lactosa por lo que estos temas hay que controlarlos y poner atencion.

They expect you to know the ingredients to go in their drinks, and get incredibly rude when you ask if someone has dairy in (for an allergy) but you didn't know it would come with drizzle - when they only asked if it meant no cream - if you have an allergy make sure you have an epipen and grill them about every. Single. Ingredient

Came here for a bite to eat on 9/09/22. Both staff members were rude, waited ages to be served. Once served the waitress was blunt, rolled her eyes at my order and forgot to get it. Once reminded I got no apology. Wouldn’t recommend this place with these staff to anyone

Do like there coffee and food well worth a visit

Excellent!!! Nothing more to say

Our goto coffee shop. It had a nice cup of coffee, friendly staff and comfy chairs. We sometimes bring boardgames to play with our kids too (they have a selection of games you can borrow and books you can read too).

A wide selection of delicious cakes

A regular stop-off when in Frome. Consistently good, friendly staff and dog friendly (the staff and the cafe)

Fantastic coffee. Incredibly fast service!

Great place to sit and relax. Excellent selection of snacks and coffee.

Every table cleared and cleaned as soon as vacated. Not always the case these days sadly. Nice friendly staff and good coffee.

Great selection of drinks and cakes etc.

Love the coffee and the staff but when you have a 2 year old and your sat by the open window door, on a non smoking side you'd expect staff to enforce that it's non smoking even though the smoking side is having repairs, instead of siding with an angry old lady who seems to think it's okay to swear and smoke near 2 years olds. As a loyal customer I'm highly disappointed, would be less disappointed if there wasn't a bunch of various other seating options next to this cafe

Friendly staff and tasty drinks. Will probably return on one of our regular visits to Frome

Lovely hot choc outside sitting and food great can't fault it

Popped in to do some work so was in no rush, the staff were absolutely delightful, coffee tastes amazing - much nicer than any other high street coffee. I later found out that coffee #1 was the only coffee shop open in the town centre this day and there was a constant queue out the door! The staff were calm, efficient and despite the tricky times in hospitality at the moment absolutely smashed it; only two members of staff on shift yet there isn’t a single complaint I could make! Absolute credit to the store and the buisness😊

Wherever I visit and want a coffee ☕ my first choice is always coffee1 because I'm never disappointed the coffee is always great and hot 🔥 unlike some places I've been and its always made how I like it as is the porridge 😋 I've never had a bad experience the staff are always friendly and welcoming as we're they today what I like as well is that they're not overpriced either such a great selection of cakes and savoury too would recommend coffee1 wherever you go

A very busy Saturday morning to make my first visit. Quite a queue but a good choice of drinks and cakes on offer. I was pleased with the smoothie menu and really happy with the taste of mango pineapple and passion fruit. My family enjoyed the oatmilk flat whites and the elderflower . We had a good sized table for five of us. Two toilets available. Children's toys to play with Dogs allowed inside with a good supply of biscuits to help yourself to. I liked the decor and the history facts All in all a good experience.

Nice staff and coffee. I enjoy it here when it's not too busy.

Went here today and the workers turned off the grill as soon as the Manager left. I wanted a grilled sandwich but the said no, they close at 4pm, it was only 3pm. Then I ordered a coffee but they said they couldn't give me a regular cup, it had to be paper. The reason was they were not using the dishwasher anymore that day. Where is the Manager and how are these people being trained?? This place is definitely customer no service!

Always love coming here! I like the fact the friendly regular staff remember our usual order (and other peoples too). Portugese tarts always good, great latte coffee. Dont get caught in the carpark at the rear - often closes early (esp Sunday) but #1 doesnt have keys!

Great service, always smiling and great coffee.

Lovely coffee in here! Staff were very quick to help us. The blends of coffee are delicious! Really awesome, cosy atmosphere. If in the area again we’ll definitely make a visit here!

Favourite coffee shop in Frome. Great coffees with full flavour. Good and hot cappuccino in particular. Friendly staff.

A bit noisy,because market day.Bit good tea.

Really nice coffee and helpful staff.

No cups as dishwasher not working.

Busy, only 2 staff so queue was slow moving. I assume Omicron is to blame

Lovely coffee and friendly staff.

Very poor customer service. The young lady serving us ignored us until she had finished looking at Snapchat on her phone, then was grumpy, surly and monosyllabic. Ordered two large hot chocolate deluxe drinks. The cup was filled to less than half way, then topped up with whipped cream to 3/4 full. Not good value for money. Would not recommend.

The staff were good, so was the coffee.

Always love coffee lovely and airy place

Coffee was tasteless, not enough staff but ham and cheese toasties were very nice. Sorry but wouldn't go again.

Lively place to visit, love their bacon and brie baguette.