Coffee#1 Droitwich in Wychavon

Always come here before work for breakfast last few times not very good as only ever have one member of staff on a cue to the door ,then to always be told that stuff on the menu hasn’t been delivered so can’t have what intended to have please get more staff !!!

The staff where so slow with serving their customers whilst leaving the seating area unattended. Clearly the staff just work there for the money. No healthy cake options on display. Everything is white bread, hardly no vegan options. All allergens must be catered for. That’s not just in this one that’s for the whole chain

Both of the staff on our visit had an attitude problem. Especially the young chap who served us. He got a bit huffy when we had a voucher to use. He tried to rush us when we placed the order for the drinks with him we had to tell him to hang on a bit as we wanted cakes also. It felt as though we was in his way. Don’t work in hospitality/ retail with an attitude problem. Your there to serve customers and not sit down all day

Nice place and delicious drinks!!! Large selection of snacks and desserts. Our favorites are cheesecakes.

The two girls serving where pleasant enough however there was no leadership so they where rather slow at serving their customers. It wasn’t even that busy so no excuses. There should always be a shift leader or manager on duty to ensure quality service at all times

Treated myself to a morning coffee and greeted by two staff who were very friendly and left me smiling 🙂 turning a rubbish morning into a much better one. Thankyou for perking up my morning. I don’t normally do these but the two on shift today deserve a shout out 😊

On a visit to Droitwich, Coffee#1 seemed the best coffee place and was fairly popular while I was there. This chain normally delivers a good coffee and pastry and I was not disappointed. Good efficient staff and nice and clean.

Such a shame I'd heard good reports, the cafe was filthy staff were really busy but it was obvious they needed more staff. Trays on tables and very messy.the furniture was appalling. I won't be visiting again

We called in with daughter & 2 of the grandkids on the 2nd Friday in October .We had various coffees, hot chocolate drink and biscuit I had a flat white .Relaxed atmosphere & drinks were good

Had a lovely cup of coffee in comfy seats warm pleasant environment except a small yapping dog continually barking in the cafe

We saw the updated times on the door however we had no notice of there being shortage of staff. You can’t have one person serving a huge lot of people. It’s ridiculous

The kid who served us was polite but lacked product knowledge. We wanted to try the new frappes but where left disappointed as he gave it no thought at all. It just looked like a glass of soya milk. When your paying these increased prices you expect even more value for money. I could have poured a glass of soya milk at home if I wanted it. As we prefer to be dairy free he never offered the vegan cream whip on the top. As a big company you need to train your staff better

They had loads of staff on shift with nobody clearing the floor for customers to sit at tables. The lady who served us spoke to us in broken English. It took a while for her to understand our order. They where taking food out but they had no clue who had ordered what. Whoever is the area manager needs to sort this place out

Coffee's and food are delicious, my favourite coffee shop to visit. Coffee 1 has a great atmosphere and setting making it stand out above other coffee houses.

There's are only 2 good coffee shops in Droitwich and this is no 1. Love this place. Gave up on cafe moroso as the staff appeared to be dead or something but here the place is vibrant, full of atmosphere, professional and capable staff who are in the ball. Food and coffee always perfect and even have good options for vegans. I bring my client out for coffee most afternoons and a spot of lunch and had been going to cafe Moroso but due to staff being incompetent and place lacking in any personality at all where as here you feel the vibe as you enter and I now come here every afternoon. Brilliant place.

Lovely coffee shop, coffee is great and food delicious. Andrea is a delight, so friendly and helpful A*************

Andrea is always welcoming, accoomdating and chatty, drinks are all to a high standard each time I've drank there which is pretty much twice a week. Happy regular!

I have called in here at least once a week during the lockdown period to pick up take away drinks. I have always found the staff to be friendly, chatty and very obliging. Keep smiling all you hard working staff.

Popped in for coffee with my wife and was grunted at by the two women behind the counter. Asked for a white americano, got black, asked for milk and sugar and she looked at us like we’d just slapped her in the face. We’ve noticed the slip in customer service a couple of times now and we will not be returning. Luckily the owner of muffin break across the way is really lovely!

Even though it was noisy and staff where hard to understand we where served very quickly. The covid rules haven’t been followed with no space between each table.

20th March 2020 Hope all the lovely staff from Coffee #1 are well and hope to see you all soon. Missing you all x

I’m normally a big fan of Coffee 1 chain cafes, but I found the Droitwich branch somewhat disappointing. The staff were not the usual level of either friendliness or attentiveness, and one member of staff in particular served me and was quite abrupt and unhelpful. To add to this a couple of my favourite items were out of stock or not yet defrosted, which just seems like poor stock management. Perhaps just a bad day for this branch, but I won’t be rushing back.

Enjoyed hot drinks with a friend, the cappuccino looked lovely. Good choice of cakes etc. As good as Costa. Ideally located in the centre.

Odkąd około dwa lata temu przeprowadziłam się do Droitwich, stałam się częstą klientką Coffe#1. Było to miejsce bardzo przyjazne i cechujące się wielkim profesjonalizmem i serdeczną atmosferą. Niestety od kilku tygodni da się zauważyć zmiany. Personel nie jest tak radosny, jak wcześniej i ma problem z realizacją zamówień. Dwukrotnie, po długim czasie oczekiwania, otrzymałam prawie zimne cappucino. Nie było w tym momencie zbyt dużo osób w kawiarni, co mogłoby tłumaczyć te problemy. Mam nadzieję, że szybko wszystko wróci do normy.

This is a well managed coffee shop, which is always clean and tidy and serves a comprehensive range of quality, hot and cold drinks and confectionary. The price of the drinks is about right but the confectionary in my opinion high.

Always visit Coffee#1 when in the area visiting family. There’s been a change of management since my last visit which seems to have given the place a new lease of life. The layout has been refreshed and the fridges all restocked. I’m looking forward to my next visit in a few months and wish the new manager all the best in his role.

I was a regular customer of Coffee#1 for a long time, the previous staff was excellent! Andrea and Judith still deserve respect, they both do an excellent job. But the rest of the staff is unqualified! Especially the new manager. I ordered an americano and after 20 minutes of waiting I got a cold and tasteless espresso. He didn't even know the difference between the two drinks, he just explained confusedly. My tea cake was like a briquette, burnt and dry. When I asked for a new one for a young black lady, she was rude and complained about her back pain. Meanwhile, the manager just chatted on the shop floor. Coffee#1 Droitwich has become like a tragicomedy. Slow service, knowledgeable manager, poor quality food and drink.It's a shame the head office doesn't see that!

Coffee #1 in Droitwich has really improved recently. The coffee is still very good but the furniture is much better arranged and the staff are cheerful and friendly instead of being miserable and rude.

A wonderful coffee shop with kind and friendly staff. A wonderful and comfortable layout with plenty of drinks and food available. The atmosphere of the customers is also friendly. A perfect location in the centre of town.

I go into Coffee#1 on most days for a coffee. It is a good meeting place for friends. It is always a good cup of coffee and have always found the staff welcoming and friendly. I walk with a stick and they always carry my coffee over for me. There have been some new staff recently and of course that is a learning curve, but not for long. The staff are up to speed and are working hard!

Lovely coffee and pleasant welcome but a dark venue, not so good for those with failing eyesight. Warm and comfy with a range of eats.

I thought the shop had been redecorated because it looks so clean and fresh but it hadn’t. A rejig of the tables has made such a difference. Coffee, as always was the best in Droitwich and with the wider selection of cakes and sandwiches I was spoilt for choice. Great way to start my day off!

The staff rush the customers and appear to be rude. They clear tables but don’t wipe them over. They’re all miserable which means they obviously don’t want to work there.

I love this place, the staff are really friendly, the coffee is awesome, and the sofa I am sitting on while i write the review is comfy...Load of books too which keep my son and I entertained too.

So sad missed me coffee yesterday Friday you were closed ..short staffed..I was gutted but never mind I'll be back 😊😊

Three of us a toddler & baby came in for coffees etc. on the 3rd Thursday in August.My wife and I had flat whites and my daughter vanilla latte. Our grandson had a babychoc and a biscuit .Flat whites really tasty, perhaps could have been a touch hotter. Wanted to buy something savoury for lunch e.g. breakfast burrito but there was very little on display at lunchtime!

Average service and average quality. The price for what we received was expensive too. Won't be returning anytime soon.

Popped in for some tea and breakfast croissants mid week.

We called in called in for some coffee etc again . I had a flat white and breakfast burrito. The others had cappuccino, hot chocolate and a babychoc. Good place for our grandkids i.e. toddlers and babies Everything tasty!

Friendly service, good coffee, clean and comfortable cafe with soft seating. The far end of the cafe has a dog friendly area which is lovely to see as there are still not many cafes that offer this opportunity for pet owners. Good selection of cakes and pastries and food and drinks for a range of dietary needs and preferences; a really inclusive place all round. Would highly recommend.

Popped in for tea and coffee Very busy coffee shop Tastefully decorated and comfy seats Average price

Several of us plus toddler and baby called in for some coffee etc. Chose this place as great atmosphere and good for kids, toddlers and babies. I had a flat white and breakfast burrito. The others had flat white, hot chocolate and a babychoc. All tasted really good. Just one slight negative my burrito could have been a bit hotter but still very tasty!

I have been to all the local coffee shops in my area & coffee #1 is the best by far. It has had my sole customership for around a year, mainly due to the easy going/friendly environment created my the staff. From my own personal experience, as well as observatioun of the interactions with other customers. The service is excellent & the staff are always welcoming & friendly, including when they're overwhelmed &/or ill). The one girl in particular Amanda is the nicest & most accommodating waitress I've ever met, & quite frankly she's wasted working at a coffee shop. The range of food & drink is decent & reasonably priced for a coffee shop. It's both clean & pet friendly. My only criticism is that that music can be quite tedious at times.

Come in here every other day and have for couple years now.

Three of us and a toddler came in for coffees etc. on the 3d Friday in December

Lovely cup of coffee and a toasted tea cake with lashings of butter, atmosphere is warm and friendly although it is a bit dark inside.

Came in with a friend, had a lovely pot of tea and quite the biggest teacake I've ever seen! Lovely clean tables, good service and reasonably priced.

Coffee is lovely there and I am a regular at the shop, however after this week's visit I don't think I'll be going back.

The staff were friendly and efficient and couldn’t do enough to help. They brought water for our dog and gave him lots of attention which he enjoyed.

Never visited before but gave it a go, good selection of cakes, wasn't too sure about what to order but the lad who served me was very patient & helpful, definitely visit in the future. Coffee was nice too.

The cafe was clean tidy and inviting. The staff where friendly and helpful. I tried a turmeric latte which was a change and tasty. This is certainly the best of the cafes we’ve tried within the chain Highly recommended

The thing I like best here are the juices and smoothies and that is the reason I came with a friend for a quick lunch. She was happy with her coffee and toasted cheese sandwich. I just had a juice because the food offerings were far too calorific.

Often a queue so there can be a wait but good coffee. It's quite a nice place inside if you're looking to relax and there are limited chairs outside.

This place must serve the best coffee in Droitwich, but the customer service is touch and go. Some of the staff are polite, some excel in rudeness, none are very welcoming. This really does not create a relaxing ambiance, and could be improved easily.

I had been twice in the past and found the service very slow and disappointing. I popped in to get two coffees and a slice of cake early to take out and I was not impressed in the slightest! Three members of staff with one serving, as I approached the counter the server walked away from the counter and disappeared for what I counted as 5minuets. Eventually she returned with no apology and asked for my order with no kindness or welcoming in her manner. She then proceeded to get my order completely wrong initially, having to correct it half way through for the lady who was making my coffees to again get it completely wrong, which was only discovered when I had returned home and removed the lids. The coffee was tasteless and the cake stale. Admittedly, it has a nice lay out and decor but the staff are unfriendly and the service appalling. Most certainly not worth the £12. Avoid!

Ordered 2 frappes on Sunday, advised by a member of staff that we could have a frappes without cream, I explained that it wouldn't be a frappes without the cream, she replied that's your choice. Indeed it was, we left and went to muffin break. Attitude was awful. As a regular visitor, at least once each week,

Nice in there and lots of variety but expensive and cant take dogs in .... lost customer base! Decor is very good and staff friendly.

Visited today for a coffee and some late lunch but sadly no savoury food left in the cabinet. We decided to stay for a hot drink each anyway and enquired about a loyalty card, the lady pointed to a random dish with some cards in but didn’t offer to credit it with our purchases until prompted and then it seemed too much effort. The lady who made our drinks was very sullen and didn’t acknowledge us at all when we thanked her for our drinks. We cleared our own table (all we’re covered in crocks and rubbish), and sat down to find we had been given no spoons for our drinks. I appreciate its a Saturday and although not busy at the time (it may have been previously), but a little smile and common courtesy goes a long way. Customers don’t just pay for the goods but a service too!

If I visit a branch of this chain I usually have coffee but today my friend and I ordered the loose leaf breakfast tea. It was a very good cup of tea nicely served by friendly staff in a comfy cafe.

The tea and the cakes are very good, and it is a nice atmosphere, but the staff are some of the unhappiest people I have come across, which is a great shame. I often take my sister in there for tea, but took a special trip out today which takes me an hour. The coffee shop was short staffed with just 2 people. Those of us waiting were being very considerate to their plight, but after standing at the till for quite some time and being totally ignored and then met with no apology for the wait or even a returned smile, it was difficult not to comment.

Always call here when in Droitwich great service, Fantastic selection of cakes, always seems clean, tidy and fresh - good Atmosphere to Relax

This is a new coffee chain which my husband and I had not come across before. On a day out in droitwich we needed a bite for lunch and this looked ideal. First impressions looked great with amazing decor and good selection of food. Unfortunately when we reached the server, she looked extremely miserable and her level of customer service was exceptionally poor, bordering on rude. We ordered and took our seats. Our coffee arrived but my teacake wasn't properly toasted and they had forgotten our cakes! The high point of our visit was definitely the coffee which was some of the best either of us had tasted. The cakes were good too. Before we left I popped to the toilet and again was extremely unimpressed. It smelled awful; the toilet seat was loose as was the tap; and then the drier didn't work! We would return to another branch of this chain....but certainly not to this one.

Great coffee and yummy cakes are always available here. There's a warm, cosy and buzzy atmosphere too. A good addition to Droitwich town centre.

I often pop in here with friends for a frappe or hot chocolate. The selection is great and they taste lovely. Their cake offering is also good! The place itself is nice however the staff seem to be stressed half the time and don’t ever seem to smile. Would be nice for them to make you feel welcome, especially as a local!

Found the inside of this place a tad too dark for my liking and waiting time seems to be a problem.. they offer stingy cake portions but on the whole it's a nice cosy little place if you trying to avoid someone outside

I do love the ambiance of this place and come in a lot. Staff need to keep on top of their game though and not be too blase because the place is popular. I ordered a deluxe hot chocolate for my daughter which came without some of the extras advertised. If staff have run out of ingredients they need to be upfront at the time of taking your order so you can choose something else if you wish. The member of staff said he had charged us a little less, but it was all a bit vague. It's things like this that can lose a place customers.

Found it when I was finishing off some shopping with a trip to Boots. Thought it was closed but no, it wasn't. Had a lovely coffee and cake in a lovely environment. Little sanctuary space in the midst of shops. And love the books!

We decided to share a teacake with our coffee and I am glad we di as it was rather large. Coffee is always good

Used this establishment for a quick lunch break. Its decor is eclectic and inviting. The staff were friendly and thorough in their tasks. Probably not the cheapest place to go but the quality of the coffee and ciabatta were good, they were tasty, well presented and hot.The cakes looked tempting but a little over priced. Its only downfall was the amount of dirty crockery left on the tables when one of the three members of staff on duty could have cleared them away. I would come back and use the coffee shop again.

A Nice coffee shop stop. The Range of sandwiches are ok, a little pricey to my mind. Flat white coffee needs to be bigger and hotter as always Luke warm when I have one. Nice decor.

Great decor, atmosphere spoilt by the constant banging of plates and dishes. Possibly the slowest service on the planet, so a nice way to get old. Very old.

My wife and I visited Coffee 1 in Droitwich on 7th October and like our previous visits the only good thing was the quality of the coffee served to my wife. Firstly the service was slow and the staff very off hand, the food was passable but the English Breakfast Tea was terrible. When served, they presented me with a cup of hot water with the tea bag in the saucer. When questioned their excuse was that they did not have enough teapots which wasn't really the problem. What I objected to was that the tea bag was separate from the hot water but none of the staff seemed to know what they had done wrong when questioned, looking blank when I pointed out that the correct procedure was that boiling water should be poured over the tea bag in the cup and not allowed to cool therefore undrinkable to my taste.

I like Coffee 1 because it is comfortable and sells juices and smoothies. I am not a fan of much tea and coffee and being able to drink something I like when I am out and about with a friend is good.

Nice array of light meals/snacks and coffee/drinks. Cosy furniture and environment for a break from the shopping.

Went in with my wife and sister in law for various coffees .I had my usual flat white which was very warm but not hot .Also it tasted as if the milk was ”on the turn” but can’t be sure of this .The others had americanos which were a bit strong but okay

Droitwich has many coffee shops This is one of the better ones. Quality of coffee is top notch, and snacks are very good too, especially the savoury croissants. However these can run out quick as they are very popular.

My friend and I went for a coffee here, really enjoyed the yummy cakes we had definitely worth a try. I was unfortunate to lose my necklace down back of one of the red chairs, but the manager was very helpful and managed to find the necklace for me. I was really grateful as this was an engagement present to me. Thank you for your honesty. Would recommend this to be one of the best coffee shops in Kidderminster

Start the day with a latte and a huge tea cake! Nice to sit outside when weather good. Friendly staff. Get yourself a loyalty card.

Called here with some family members. My wife & I had flat whites, which were really rich and tasty. My daughter had Devil's Chocolate Frappe , which I understand was really good. We will return!

I often pop in on a Monday in my lunch break and it's lovely and peaceful, coffee and food is always spot on, never have to wait very long, right in the centre of town

As I use coffee no1 regularly, I have gotten to know the staff after a few miss communication I now enjoy popping in there more and trying the new drinks etc , the new porridge is lovely well worth the money , nice little place to eat and drink :)

Popped out on my dinner break (30mins), went to grab a coffee, the line didn't look too long, about 5 deep, next person to be served ordered 20 cups of coffee, the staff, all 2 of them, joined together to put the order together, whilst myself and 5 others waited patiently, 30 mins later and with the fear of a parking ticket looming over me I had to leave..... no coffee is worth a 30 min wait EVER!!! I will not be returning EVER!!!

I went for a meeting with my job coach and she forgot to bring a pen she asked the manager if she could lend a pen she said I am busy I thought this was very rude she could have delt with it better

Personally I find the food really nice, and come nearly every week to sample a great selection of food to choose from, there is fruit, smoothies, teas and coffees to choose from.

Have visited the Worcester premises too and the coffee is always very good. Also tried their teacakes which are of a good size. Very pleasant cafes for a catch up with friends. Service not quick but worth the wait.

After having coffee in the #1 in Kidderminster, decided to try the Droitwich outlet. Have to say that Kidderminster has the edge. Coffees brought to the table in Kidderminster and cups served with a spoon. This was strangely omitted from the cups in Droitwich. Whilst I was waiting at the counter for my coffees, a customer came to the counter to request a spoon. Strange omission. But overall, the coffee was as good as Kidderminster, but the service just lacking a little.

We have been here several times and have never been disappointed. There is always good selection of cakes and different drinks. The coffee is strong but that is ok with us. Clean and staff work quickly to get orders through.

I was a regular customer here, have since stopped using in favour of the other coffee shop in the square.

After walking to town we decided to pop in for a cup of tea and some cake. The service was quick and friendly. We were very impressed with the cakes and enjoyed spending half an hour here.

First visit on Sunday 19th March 2017..ordered a chicken and mozzarella toasted ciabatt . Advertised with salad.. Only lettuce and dressing..except to have tomato and cucumber at least..very disappointed..won't go again.

Called here for some hot drinks with several family members .We had flat whites and hot chocolate. Very well designed interior and seating area which creates a very relaxing atmosphere. The drinks were really good and my flat white was one of the best I have tasted!

Dirty everything. Floors, seats, table and the tea was as weak as weak.. there was half a teaspoon of tea leaves on the filter pot.... not going there again. Yuck

The interior has been done beautifully with old fashioned decor. Lovely atmosphere. Great choice of drinks. Staff are lovely but service can be quite slow

A nice little chain coffee shop in the middle of Droitwich offering the usual assortment of coffees and pastries. Good friendly service and a good place to meet friends for coffee and chat.

Nice atmosphere. We frequently visit on a Saturday. Large range of drinks at a fair price. Some interesting books to browse whilst enjoying a coffe.

we have been here several times both in droitwich and pershore. There is a good selection of cakes and sandwich options. The coffee is very strong and the service is slow in Droitwich but I think that is usually because of shortage of staff. Pleasant atmosphere and will definitely use again. They also have a loyalty card scheme.

Lovely little place. Very friendly staff and the coffee and tea cakes were delicious too. Highly recommend it.

Great coffee shop with plenty of choice. Delicious drinking chocolate and caramel slice. Service was self service but with a very helpful server.

If you like freshly brewed coffee you must try a Dripper. I am the only person who orders this caffeine delight. I thought I would like to spread the word. it is best served with cream or without milk. Pop in and try one or else my favourite coffee might go off the menu. I am campaigning to save the dripper.

Central located coffee place with good range of food items. Light & airy with good disabled access. Clearly enjoyed by locals. On a two day visit, my friend & I popped in for coffee on both days, & would return.