Coffee#1 in South Gloucestershire

Very disappointed when asked for serviettes for my wife and I to be told “sorry mate we don’t do serviettes” Rude or what. Is this a company policy or not.

Coffee at Coffee #1 The only good thing thing about yesterday's experience was the Coffee. When I tried to go to the toilet, I couldn't go into the ladies because the lock was damaged, the disabled toilet I used was in darkness although I did try to turn the light on. Indeed it in the end because only choice I had was to use the gents toilet and I wasn't about to do that. YOU SHOULD DO BETTER. I am a sight and hearing impaired woman. You need to be better.

Had an omlette it was terrible more like shoe leather and very expensive i know this is a charity but the amount we were charged was disgusting WILL NOT BE RETURNING EVER.

Coffee#1 is the last remaining coffee chain that can still make a cappuccino in my area. The Thornbury branch is excellent, very convenient for parking and located on a pretty pedestrianised street. Staff are great and accommodating, coffee is smooth. Chipping Sodbury nearby is also nice but avoid Yates branch and go the extra mile or try somewhere else; sorry but it lets the side down.

The panini was ok. The Eaton mess cheese cake was very poor, base was soggy, the mousse was to. I left it on the table.o soft and tasteless and we could not taste the coulis. Just to finish it all off the coffee was undrinkable, very bitter and most unpleasant

What a little gem in a lovely location. Great coffee, excellent cake. Helpful staff. Good service. My new favourite in Thornbury!

It's our local Coffee No1 and always a pleasant experience. The coffee is very nice and my wife loves the fact they have single cream instead of milk for her Americano. Believe me, 8 out of 10 places it's milk or no milk, even though on the continent it's quite common to have cream instead. We've always found the staff to be lovely as well.

We decided to go to Coffee #1 for breakfast and because of the Eat Out to Help Out Scheme we thought we would go early to avoid it being busy. It was lovely and quiet and cool in there and there are lots of good precautions in place. We ordered two giant teacakes with jam and a bacon roll, as well as two coffees and one tea. Everything was in takeaway packaging because of Covid-19 but the food was delicious and really tasty. We had an enjoyable breakfast and the atmosphere was great. We will definitely be returning!

Great coffee, great service. Good seating. Dogs welcomed but just at the front. Plenty of space outback for those who would prefer a dog free zone.

Sat in the window and watched the world go by over a very good coffee and pastry Many interesting characters in there .

Visited many, many times, still love the coffee, the atmosphere and the rather expensive cakes! Have tried all the coffee houses in Thornbury, but always end up back here... great staff too!

You finally get to the front of the queue - but all you are doing is ordering and paying, and then you have to wait again, and for an even longer time, for your coffee. Frustrating. The coffee, surroundings and cake were fine, but this is a fairly ordinary cafe.

Fabulous service as ever by staff that are really enjoying to make the best cuppa for you. Well done.

Enjoyed our visit at coffee#1. Coffee was good as was the panini. Good range of hot beverages and food.

I visit coffee one multiple times a week. The service is friendly and the coffee is superb, and consistently so. I can't fault it.

I have a coffee here at least 4 times a week and the service can be slow but always friendly. Coffee quality better than the bigger chains.

Always enjoy my visit here. Furniture design and interior interesting and coffee good quality. The cake choices are good and jugs of water are provided for customers. A lively buzzing sort of place

The coffee/drinks are excellent and the food is very good. If it's a quiet coffee you want this cafe is generally very busy and noisy. The staff are always very freindly and efficient t but you will probably have to queue to be served. Often bump into people we know here as it is so popular

Thjs was our first visit to Thornbury#1 having used many others. Thornbury met our expectations with regard to coffee and cakes. An extensive seating area with plenty of seating and a nice atmosphere. Friendly and efficient staff.

Nice place with a good ambience. Range of seating including comfy chairs. Good coffee, a nice selection of snacks, and really superb almond croissants

Great coffee shop, definitely the best in thornbury. Very good coffee and great cakes and sandwiches etc. Nice atmosphere and good staff too...

Always nice to come in here on a summers day with the doors open.

Nice coffee, nice tea what more do you need, service is prompt and polite surroundings are nice I would say this is better than most costa and Starbucks

Staff are polite and friendly and always carry my hot drink and cake over for me when I come in juggling my baby and the buggy. Good selection of drinks and cakes and the Portuguese custard tarts are amazing! Coffee is reliably delicious too. Shop is always clean and tidy.

Recent staff changes seems to have had a bad effect. Young staff are more interested in themselves than the customer. Very long wait for service the norm not the exception even if you are at the front of the queue. Coffee not as good as it was.

We were ignored when waiting at the till to order, and then people who had not yet decided what they wanted and were not stood by the till were served before us. When we asked the barista why we had to wait we were told they were already being served. If this were the case, why had the order not yet been entered into the till at all? And why were we left waiting with no explanation as to why we were not being served? When we asked the barista these questions and explained our frustrations the response was very defensive, with multiple members of staff telling us we were wrong. What happened to the customer is always right!? I don’t appreciate being told I am wrong when I have eyes and ears and was there to see everything that happened. Loyal customers have been lost today.

Good range of coffee, prepared properly, with decent seating area & service. Nice cakes etc as an odd on.

Plenty of space inside and a good selection of hot and cold drinks. Good quality food and fairly quick service. Prices ok, generally in line with high street coffee shops. Certainly better than the chain places (starbucks etc) Coffee #1 has charm and character.

I love this coffee chain and visit this one and chipping sodbury branch quite often. The Americano coffee is great, strong and a good blend, food fair price and fresh

I visit coffee #1 at least once a week. I have never been dissapointed, there is a lovely atmosphere. The staff are always friendly and helpful. They all seem to take pride in what they do and seem to smile all the time! I have a physical disability and the staff are always happy to carry my items to the table for me. They have never made me feel like I'm a nuisance. I love the chocolate frappe and hot chocolate. Also there is always a good choice of cakes and food.

We have a lot of coffee shops in Thornbury...... this is definitely my favourite. Great coffee, great atmosphere and friendly staff..... oh the cake is pretty good too!

Arrived near the end of the day, but staff very pleasant and didn't rush us. Very good coffee and tea. Lots of clear tables, but the one we chose was a little chilly under the air conditioning. Very nice surroundings, eclectic mix of tables and chairs. Area near the door designated a dog friendly area.

Lovely coffee and single origin coffee beans. Lovely place to meet and have a chat with friendly staff.

Want an excellent coffee in Thornbury then just go to Coffee #1 and you will not be disappointed. Great cakes as well.

We had some time to kill so went in to COFFEE 1 great coffee great cakes they all say eat me an although it’s self serving the staff a warm an friendly. The decor is also very homey an welcoming

Today the weather has been really warm, but after a browse through the many charity shops in Thornbury, my friend and I decided a cup of tea was in order. Coffee #1 is our preferred goto for such refreshment and this afternoon did not disappoint. They have a new loose tea, Himalayan in origin, very light and refined, better with out milk or if you must then just a drop. We also had a fantastic toasted tea cake, absolutely huge ( 1 between us would have been enough) but hay ho we had 1 each. So if your needing a good catch with friends and then a mooch around some charity shops head towards Thornbury and Coffee #1 now the little uns are back in school.

Impressive selection of cakes - had a chocolate crunch (but like a tiffin) and a triple chocolate brownie, both delicious and reasonably priced. Coffee good. Felt understaffed however as they were rushed off their feet. Sizeable coffee shop with plenty of space / tables. Lacked a little atmosphere due to it being so dark inside. Toilets needed better maintenance.

Had a great coffee, almond coissant and best coffee just wonderful. Nice relaxing surroundings, can't wait to return. Cakes, rolls,on offer looked very good.

I'm a fan of the Coffee #1 chain and this branch seems like a good example. Unfortunately the shop is full of flies at the moment.

I have a flat white in here most days and I always enjoy the ambience. The staff are very friendly and I like the basket with newspapers which the customers can read at their leisure.

Coffee#1 serves probably the best crafted coffee in Thornbury. Always tastes great and looks great too. A wide selection of drinks cakes and food always available, all to a high standard. Always clean and well presented and staff are always polite smiling and happy.

While their Coffee is very nice,their Cakes are really expensive, often very long queues for ordering. The Place is very noisey due to a low ceiling and a wooden floor.

Stopped off for a late afternoon snack and drinks on our way to Thornbury Castle. Doesn’t look much from the street but the quality of both food (cakes and slices) and frappes/smoothies was undeniable.

Do not recommend the porridge - tasted like it was microwaved rather than cooked slowly on the hob and stirred, and not particularly tasty. However, the breakfast smoothie is very nice and the espresso frappe and ham and cheese croissant are apparently also good.

Airy, bustly but calm environment to rest and recharge over a wide range of drinks hot and cold and good value sweet and savoury snacks. Great service...local service despite being one of the smaller chains...

Lots of choices for coffee flavours. Nice to see a good selection of sandwiches/snacks, which comes with a salad garnish. Very friendly and helpful staff. My only criticism, a bit dark inside but very spacious and lots of seating.

Lovely coffee and atmosphere. Have been here a few times and have never been disappointed. Will definitely be back

It’s all down to Dotty the manager. Definitely the best Coffee #1 we’ve come across and so best coffee shop in the area. Service is pleasant and quick with a smile

Lovely atmosphere, high food prices (£5 for toastie type food) but lovely all the same. Owned by the brains brewery company so not as local as you'd think btw

Coffee#1 usually has quite decent filter coffee, something I think UK café's lag in general.

Visited with a few friends. Great service. Must say cakes are delicious Can get a little loud in there though

Lovely cup of Christmas cappuccino and able to cater for decaf and sofa requirements. Lovely comfy chairs and plenty of tables.

The coffee is good and so are the staff The cakes are always fresh and you can pick the actual piece you'd like. Nice atmosphere in here.

❤️❤️❤️ perfect every time. What else can be said? Always great atmosphere, fab drinks, great food. Please say open later!!

An impromptu hot choc. Lovely. One of the best Coffee 1s in the region in my opinion. Ate a sneaky piece of millionaires shortbread too . Cakes and sandwiches looked very tempting.

Very nice selection of coffees available- also had a breakfast muffin, which I can highly recommend. Free fast WiFi on...

I was out walking all day and just needed a cup of tea and luckily they did takeaways so that...

Great coffee polite staff and a good range of cakes and light healthy foods. Also has a very good rustic...

Once again my wife and I enjoyed a coffee in the lovely atmosphere. There is a large selection of coffees etc and also a good selection of food. I love the Welsh cakes.

Despite a new Costa opening up the road Coffee #1 is still really popular in Thornbury and there is almost always a queue at the counter. Since my last review they have shaken up the food offering a little bit, and now offer a range of fresh salads, as well as the standard sandwich/panini fare that you get elsewhere. The tuna and chicken ciabattas are still a personal favourite though, and the husband still likes the cheese and ham croissant, so they haven't got rid of the old standards but you can now get a Tabbouleh Salad or a Butternut & Quinoa Tart instead if you want something different. I think this is what sets them apart from some of the other coffee shops a bit.On this occasion I was going for coffee and cake with some friends, so I skipped over the savoury options and went straight for the desserts. It was a toss up between a few things, but after ruling out the white chocolate and raspberry muffin, the lemon tart, and the caramel shortbread, I thought I would stick with the victoria sponge and a latte. After all you can't beat a classic. My friends got a coffee and a raspberry ice tea, with a bosco cheesecake to share. We all enjoyed our food and drink and had a good natter in relaxed surroundings.I will definitely be going back to Coffee #1 in Thornbury again in the future, although I would like to see a few more seasonal sandwiches and toasties to mix the menu up a bit.

Great place for meetings. Relaxed environment. Be prepared to Que a little for the coffee, but worth the wait! Recommended A+

I have been living in Thornbury for a year. I am a coffee lover and this place is always the best choice. The staff is really caring (good job guys) and the ambience is warm and welcoming that you don't want to leave. I would really recommend to anyone to try this place, you won't regret it!

We called in here after a long walk on a hot day to have a cold drink and cool down! We ended up having a frappe and cheesecake each. They were to die for. Excellent cafe.

A cafe that has a real continental feel - spacious, with delicious food and excellent service; its usually our first port of call when in Thornbury.

Stopped off had chicken pesto panini with a side portion of new potato salad. Some mature cheese crisps and a take away of a victoria sponge which was just like my mother used to make. Sheer Heaven.

Comfortable place for fragrant coffee, tasty sandwiches and buttery scones. There is plenty of seating, ranging from tables and chairs to comfortable sofa seats. I could spend the whole afternoon here.

Went in their yesterday with daughter and her twins. We love atmosphere but cappuccino 's seem to be getting too strong. Would be better not swilling coffee around cups before adding frothy milk maybe. However they cater for GF customers with 3 cake choices and salads now.

Impressive range of coffees etc and cakes available too.Dropped in for drinks and stayed for about an hour.Coffees were perfectly fine and the establishment has a relaxed and laid-back atmosphere.Newspapers and books to browse.Recommended.

Had a table for 3 adults and 2 young kids. The coffee was good not sure why they charge for baby chino, chocochino I can understand but not just froth and a couple of marshmallows. Tables littered with used crockery. More staff needed or better devolvement of staff.

Lovely stop whole in Thornbury, a very popular place. Nice coffee and cakes looked lovely, a great range of seating and nice bookcase at the back to grab a book to read while there.

Called in here while perusing the small selection of local shops in the village. Have been before in summer when the front is opened out onto the street which is very pleasant. It offers a good range of modern style teas and coffees as well as sweet and savoury snacks. It's very popular with all ages of clientele and has a variety of formal and traditional seating. There is free wifi which also appeals to all ages. There are several coffee shops in the area so competition is quite hot but it is always busy here at present.

Part of a chain, serving a good coffee at average price. Nothing remarkable but very consistent and the staff are friendly. Cakes, like all such chains, are rather pricey for what you get. Premises are nicely converted, though does get noisy when full due to a lot of hard surfaces. Convenient location in the High Street.

Often go here for lunch. Great coffee and cake selection. The staff are very efficient and the place is always busy. Could do with having wifi but that is my only criticism.

Always love the coffee in this coffee shop - but as well as brilliant coffee they also have wonderful things to eat - it's a great place for lunch or for a coffee and cake and you always can find a table even when they are extra busy. Do try it - you will love it.

This coffee shop goes back for ever and there is plenty of space for business people to meet, young mothers with their children, students and ordinary people to relax in comfort and enjoy good coffee in a convivial atmosphere. Whether it's for a smoothie or iced drink in summer or a hot chocolate in winter they have something for everyone at a reasonable price.Good friendly staff who are keen to please and cheer up my day with a smile and a friendly word. Great!

Coffee 1, is a great place for coffee with a variety of seating to suit all tastes. they offer a great range of drinks and snacks

Coffee #1 never fails to give a tasty cup of coffee and we were keen to try the branch in Thornbury having enjoyed visits to their other shops. The Thornbury shop feels clean, warm and welcoming and has the trademark eclectic mix of furniture and furnishings. The hot and cold drinks are always tasty however their cakes are invariably disappointing - this is not exclusive to the Thornbury shop - in all of the branches the cakes and pastries look amazing but almost always are lacking in flavour, depth of flavour especially.

Staff are very friendly and attentive, good choice selection of cakes and cosy ambience, good place to spend some time with friends and have a chat.

No trip to Thornbury is complete without going into the coffee#1. The coffee is amazing and the general vibe and atmosphere of the place is so welcoming and cosy. With an array of different chairs and sofas, books on the shelves, newspapers to hand, colouring for the kids.... this really is a place for anyone.The food is always fresh and well displayed and the pricing for items easy to see.Always lovely and helpful staff working, busy or not!

I've been here a few time when visiting parents in the town, each time it has been busy. Good coffee and cake and nice atmosphere.

I happened across this place on an overnight stay in Thornbury. I am a huge pumpkin fan, and this place had the best pumpkin latte that I've ever had. It was so good that I had to run back the next morning to grab a cup to go.

The coffee shop itself is very large, and will almost certainly have enough tables if you visit. It has a lovely atmosphere and the staff are mostly friendly. The cakes and drinks are delicious and we would recommend the deluxe hot chocolate.

Only popped in for a brief drink with a friend but was very impressed with the quality of food and drink. I had a savoury red pepper and parmesan muffin which was absolutely delicious. I also had one of the banoffee milkshakes which was extremely tasty likewise with my friends Eton mess milkshake. Good selection of both food and drink available as well it opens until 6pm Monday-Saturday which is very convenient as most other coffee shops are closed by 5pm. Price is reasonable and decor is well kept and cosy. Will definitely be returning.

The manager of this store is by a country mile the most vile and disgusting women thornbury has ever seen. She is rude, arrogant and all for no reason. I wouldn't recommend here purely for the goblin manager

Good value, quirky environment but very popular. Good quality coffee and fresh snacks from cakes to Danish etc

Called in today for coffee and cake late afternoon. We passed this coffee shop earlier in the day and it was very busy indeed but we found a table easily when we called in. The coffee was delicious and cakes a fresh treat. The decor is interesting and spacious with a variety of seating areas. We visit Thornbury from time to time so next time will sample their light lunches which looked very tempting indeed.

Great coffee, relaxing authentic atmosphere, free papers, just want you need for that relaxing well earned break

I absolutely adore the coffee in this place. In my humble opinion it is the best coffee you can buy. So delicious that I have to scrape the last drop of frothy loveliness out of the cup. We visited last March. It was my first visit since under going bowel surgery and I couldn't stand for long. The queue was typically long and the tables were mainly occupied. After queuing for 10 mins I needed to sit down so went to find a table. Unfortunately people were just sat chatting after finishing their drinks etc and many tables were being hogged by one person with all chairs around the table covered in coats and bags. Is this the general culture of coffee shops or just selfish people. I saw a father and son also unable to find a table and had to stand and drink their coffees and eat their toasted teacakes. Why on earth do the Baristas carrying on serving people without checking if they have room to accommodate them. Sadly, we gave up and went home.

The staff here were so lovely & friendly! We had a great lunch here on our trip to Thornbury while we were staying at the castle hotel nearby. It was a great value, and a great atmosphere in the shop. Fun fact - they have a wall of celebrity visitors to the shop including Steven Moffat, a Spice Girl, etc. That was fun to see :)

Coffee#1 has an eclectic atmosphere with a range of comfy armchairs, dining chairs and pews. Because of the size of the room, it wasn't too noisy even at lunch time with a screaming toddler not far away. The food was homely, but interesting and very tasty. I had a Parmesan and red pepper muffin with cous cous. My husband had a quiche and salad. The desserts are very nice indeed and despite looking harmlessly small,cry husband's cheesecake was rather too much. I had yoghurt and was surprised when out came a breakfast cereal bowl full of goodies. That would have been enough on its own!The only down side was that I waited what seemed to be rather a long time for the one till operator to deal with the one customer ahead of me.

Favourite place for coffee in this bustling market town. Coffee#1 always seems to be busy and it can get a little noisy. Great coffee and an excellent choice of cakes, although I usually choose the lovely Portuguese tart.

A good selection of coffees, teas and cakes. An eclectic mix of chairs and tables that lends to the informal atmosphere. In good weather, the front is opened up. Would score higher but the acoustics mean it can sometimes get a bit noisy and there is no wifi.

The Mediterranean style paninis are very genuine, with that balance of ingredients often absent on our island.Their filter coffee is excellent and kinder on the tum than espresso-based versions.The food arrived quickly.It's in a traditional building on a traditional street. In warm weather the street side is often opened up.The decor is charming, with things like wooden birds-head coat hooks and divers heritage books.It's really, really deep and there's liads of space.Highly recommend.

We went to see the pretty town of Thornbury and were delighted to see that there was a coffee#1 in the high Street.We only had a light snack and then coffee and cake, which is what we usually do, and as always it was very good.Great atmosphere with a few of the locals stopping to chat...

Called in for a quick coffee but pleasantly surprised about the range of food. Nice use of quite a large space - didn't notice if there was wifi. Would visit again

Coffee lovely and had some lovely cinnamon and banana porridge. There is a good selection there too and I noticed they have introduced a nice salad and quiche selection. It is always very busy but generally a nice atmosphere. You often have to wait though and today was queuing for about 15 mins. What I did find rude was the young blonde lady making the porridge who did not address me at all when I finally reached the toll to order, no smile (certainly not an apology for wait) just a scowl - very rude and not good customer service. The other two staff serving (a young man and woman) were both lovely, friendly and helpful.

quick service with lots of choice, especially smoothies and things like that. my caramel macchiato was just the way i like it and not overly expensive.perfect for coffee with friends.

My family tend to go here a lot and it's normally good. They cakes are fresh in each day and they make the drink straight away as you ask for it. There is like 3 workers making drinks and preparing toasties and paninis and food like that and then there is a server who works at the till. I like it in there because it is designed like your typical coffee shop and it has its awards on the wall. When I have been there the lady's toilets have been shut for whatever reason so I have had to go in the disabled toilet. Sometimes there can be a que but only of about 1-2 people. It's on the high street so it is quite a popular place because it is also the only coffee shop on the street. I liked it quite a lot!

Okay, I don't normally go to grab coffees on the go in the UK, it's what I do on holiday in the USHowever, a few weeks ago, I broke my own rule, and now I'm hooked. This place makes a great coffee Fast, friendly and much nicer than some of the lacklustre offerings out there, recommended, and I drink coffee over anything else in the world- 20 cups or more a day - and this is good stuff!

I gave up on their coffee as you can see from my previous review and switched over to Suki English Breakfast tea instead. This, with an extra pot of hot water, and a toasted tea cake was a winning combination. Very recently they have replaced the tea with flavourless Canton English breakfast tea in a smaller pot and upped the price from £1.85 to £2.20. I will give it them a few more tries before I give up on them completely and move up the high street again when the fire damaged establishment re-opens.