Heritage in Thornbury in South Gloucestershire - Phone Number, Reservations, Reviews

I have used this cafe many times over the last 13 years, and never had cause to complain. I have used it for events weekly, taking large groups of Over 50's ladies to coffee and chat there over the summer months. To say I have spent well over £1,000 there over the years (without my Over 50's ladies group spend) is conservative. On 31/7/24 I had a hip replacement and naturally have been very cautious during my recovery, as it is possible to dislocate your hip in the immediate aftermath of the surgery. I was very excited when my son suggested taking me to my favourite coffee shop for a trip out. I sat down on a chair outside on the decking and the back left leg of the chair went through the (rotten) decking by several mms, jolting the chair sideways. I fell slightly and saved myself putting my stick down on the deck to stabilise myself and my family member got me off the chair. I thought they would be pleased I tried to refer this to management as an older person might not have been able to save themselves and could have fallen to the ground. There was (I am told) no manager available to talk to. I was asked if I was ok, but the more senior lady on the jewellery section just told me to go and report it to kids who looked no more than 17 who were serving at the cafe, who I am sure knew nothing about health and safety. A lovely empathetic older cafe worker was then found to help me, and our table was moved and a yellow sign put over the hole. I then went to pick up my bag and move to another table and my stick went right through another part of the decking near the table going down several inches, causing another jolt. I attach some pictures of the holes. What annoyed me was that the jewellery 'manager' felt I was 'overdramatising' (we'll wait till she has a hip replacement and her crutch falls through decking and she can feel what that is like) and felt that customers should not put their chair legs on the edge of rotten wood (Photos show it was not the edge). Of course, they have taken photos of a part of the wood that minimises the appearance of the holes, as they don't want to appear liable, however, I am not sure they have a clear understanding of health and safety legislation in regard to customer eating areas. I had arranged a meet-up of my over 50's group at the cafe next week, but I have yet to receive an apology, and even if I did, there is no way I would risk sitting on that decking again. I also set up Accessibility Thornbury and have warned my members there. Profit over customer service, no thanks! ...We're off to Hawkes House for the weekly meetings for the foreseeable future.

Absolutely amazing, lovely pub with so much to offer. You can sit inside or outside. Decided to have a roast lunch and OMG when it arrived, it looked just like how I serve. Loads, thrown on (and I mean that in a nice way) and lovely thick gravy. None of your separate pots, etc, but a typical Sunday lunch at mums. It tasted so so good and was hot and delicious 😋. Looking for to going there again.

As I've been living in Thornburry for a few weeks now I've popped in to Swan a few times and always been welcomed even meet the landlord and chatted a little bit turned out we had a common friend in terms of the Surfing Trunips band. Always a good pint here and their food menu has many choice all diet needs. Their fudge cake is too die for. Super friendly German Shepherd is a bonus and he's a 5 star review in himself

Lovely meal.good value.all let down by surly"chip on the shoulder" bar staff

Had a vegetarian breakfast was delicious and good value for money, will go back again if in the area

What an absolutely lovely place ! Excellent coffee. Plenty of seating indoors and out (I think there is probably more outside ?). It leads on to Mundy playing fields which I think is a new thing. Varied menu. WiFi free for 1 hour and worked well. One small slide for toddlers at back of garden and plenty of space. Gorgeous shop.

7 of us came here for a birthday party this weekend we all ordered random food ,the steak was absolutely beautiful, however the ham ,egg and chips was 🤢cheap packet ham ,not proper and as for the whitebait the batter was absolutely disgusting,spring rolls 🤢bit disappointed tbh ,dirty plates left all over the place too for over an hour 🙄won't be rushing back here 🫤

Nice friendly pub, excellent live music 🎶

Excellent food very good price and staff very friendly and the swan was very clean.

I have today checked out after an 11 night stay at The Swan Thornbury and I have to say I can recommend it wholeheartedly. Sandra made me so welcome and went out of her way to make sure that I was comfortable. My room was large, airy well equipped and spotlessly clean. The breakfast offering was delicious. Special mentioned goes to Charmaine who looked after me so well and went above and beyond what I expected Thank you both so much

Great food, great burgers. Can’t say much more than that, but I rate this as the best place to eat in Thornbury. Prices are on the money for the food you get also.

Food was lovely, service good. Girls collecting the plates were a bit quick in taking one before we all finished. Nice price too x

Great breakfast. Lovely surroundings.

Very friendly staff, and amazing food .

Very poor wine. Band play and entertaining. Toilets could be in better nick.

Lovely local pub. Great service and a good wine selection. I've eaten here many times and it's always good.

Had a lovely evening at the swan just gave a lift to the football game we waited in the swan lovely food very friendly will go back again

Had a pleasant stay. Staff welcoming and helpful. Good cooked breakfast. Room clean and comfortable, but in need of a small bit of cosmetic touch up (spots of flaky paint on 350 year old walls is inevitable!). Bathrooms (not ensuite unfortunately) very clean, good shower and plenty of hot water.

Good friendly pub, food & drink is good.

Roast dinner was lovely, plentiful and lovely pub.

We just called for a quick drink, felt it just needed some uplifting music to make the atmosphere feel great .

Very nice, traditional pub with friendly landlords and staff, lovely dog, great selections of quality beverages and very clean facilities. Highly recommended.

Loved it, only reason for the four stars was no hand pull ale on offer. Pool table was fantastic

Decent food served quick happy days

Revamped menu and refurb since the last time we came. New chef? I don't know, but the food was very nice. Between us we had lamb shanks, smoked haddock, chicken and ham pie, and scampi. Lots of choice.

It was the wee smell that made it bad. Is dog friendly.

We stayed here last night without two year old son and it was so lovley. Staff are very friendly and helpful, we loved the warm and lively atmosphere of the pub. The breakfast was so good, we stayed on a Saturday night so could hear the live band from our room but we loved this, it was all part of the quirk. We will definitely be staying here again on our next visit to thornbury. Thank you !

The Swan is an excellent "local" away from home. I don't live ih Thornbury but this is always my "go to" pub. It used to be an old coaching in and still has a lot of the old features (flagstone floors to the entrance, older architecture). Inside is cosy and warm. Drink selection is amazing catering for all tastes from sweet ciders to the "proper" dry Blackthorn. Real ales rotate so there's always something new and interesting. Food is also excellent. Their sharing platters keep you well fed and ever changing specials board for something different. 5 stars.

Located in the quaint little town of Thornbury near Bristol, this pub and guest house offer a lovely, warm welcome. All the staff are very friendly and will go out of their way to help you out. They only have 3 guest bedrooms as this is an old coaching house. But the rooms are quite spacious and comfortable and well equipped. We only spent 2 nights there, but we were made to feel like part of their family. I would highly recommend the Swan to anyone wanting to stay around this area or wanting a nice drink in a warm and welcoming pub.

We had a surprise 50th birthday party, the room was decorated really nicely, food was all laid out ready and there was plenty for everyone. Thank you to all the staff who made it a great night

Charming and helpful staff. Professional, well run and well maintained. Nice atmosphere - bright and friendly - mixture of locals and visitors and food that looks predominantly home-made. What more can you ask for? Place is quite large and has rooms upstairs.

Popped in for a meal with my son during my break from work nearby. Delicious lamb shank. Very pleasant surroundings and ambience

The owners of this pub support fox hunting - every year on boxing day welcoming the hunters that hunt foxes with dogs illegally. The owner says all businesses do it! None like the Swan and this is where they all gather - The Swan allows the hunters to drink whilst on their horses' backs and they advertise themselves as a place for hunters. Disgusting - DON'T SUPPORT THIS BUSINESS! Animal cruelty!

Basic pub food that wasn't great. It all looked heated from frozen. Watched a couple on another table experience poor service from the waiting staff. There was a function upstairs so there was a lot of banging through the floorboards and a loud DJ on the microphone. I think it was a kids party. I wouldn't visit again.

Had a large group Xmas party dinner here. Haven’t been to the Swan for a long time. The decor is nice and rustic, the food was really good, portions were pretty big, the roast came with lots of vegetables (think it was 5 different veg!)

Always come here with my partner when she's singing in the band she's part of. This is one of my favourite pubs to visit now and I live in Bristol and would definitely travel to visit here. Top land lady and landlord and friendly bar staff, what more could you want

Shame to see a local pub that does so much good in otherways supporting the Berkeley Hunt . As an animal lover I would not eat or drink there.

Interesting pub with good staff. You will end up chatting with other customers, all very friendly.

The savoury cream tea used to be a delight to eat. It has changed beyond all recognition. It is now a scone with tasteless cream cheese and a little chutney with either tea or Americano Not a patch on previously Will not be returning Much preferred the real cheese It used to be something special it’s now very very ordinary

Ok, l am repeating myself but l did go primarily to listen to the Raskals play.Luckilybits a really good music pub in a lovely if parking unfriendly High Street in Thornbury.Ample parking at a free area within walking distance (Old man with health issues) but it did not deter me from getting to my destination.All you healthy young things will find it a breeze.Thornbury looked lovely, even in winter, lucky inhabitants!Main thrust of my report, like many places l visit the reception for a odd looking stranger only ordering cola was not the most cordial.Not a problem, l have experienced far worse.Plenty of customers,plenty of genuine pleasure in the music and a small amount of polite banter, l can live with that.Pub itself is charming and scrupulously clean, well stocked bar and just enough space for people to do their disco party pieces.l have visited before and the gods willing will grace them with my solitary presence in the future.More than worth a visit, music or the sound of silence, l think it adequately caters for both.

Had a fish finger sandwich with 5 fish fingers on it! Also came with chips and side salad.

My friends arranged a baby shower here in the function room and I have to say it was absolutely lovely, the decorations and food provided for the afternoon tea was fantastic!

Sandra and her team do all they can to ensure you have a really good experience. Breakfast is definitely recommended as is Sunday roast

A regular haunt but I tried their mega breakfast this time and was not let down. Big, beautiful, and great value. You'll be hard pressed to find a breakfast as good as this one. It won't be our last....

Very friendly pub with wonderful staff and always a good night

The breakfast is to die for really good value for the money We always go in when in the area. it's a must

We hold our networking here every 2 weeks, and the breakfast they put on is excellent

This was a lovely experience eating out with the family food is delicious and plenty of it prices are very reasonable we didn't stay but we will definitely be back great place for a meal definitely look into coming here for great service and amazing location. 👍😋

friendly, good quality food at a good price.

A great bar. Sounding good for a Saturday night band.

Brilliant pub and an overnight stay. Owners are so welcoming and couldn't of done enough for us.

Decided to skip the chain cafes in Thornbury but wish I hadn’t. Coffee was poor and tasteless. Staff lackadaisical. Pretty although slightly messy garden from other customers. Too many wasps to feel comfortable. Cakes average.

It's a nice and comfortable place to stay. Breakfast is good. We will miss Sandra, Kelvin and Charlie the dog. Take care and see you next year.

Nice food, nice decor. Friendly helpful staff. Bright and airy. There are 2 parts to the pub and 2 sides of the bar so the staff don't always see you straight away if you're on opposite sides

the egg was dripping with raw egg, the roll was brown with black bits in, the young lad said they didnt have white rolls but came out with white bread, so had to take uncooked bacon out the brown roll and put on the bread, to make my own sandwich, i know it was busy, but this was a disgrace, young lad didnt know how to refund us, so offer plain bread instead,

Friendly service. Good food and cider.

Did not stay in a room so cannot comment on that but a very nice pub in a good location with nice outdoor space. Dog friendly also which is great and a nice selection. Food was also good

The best afternoon tea we’ve had. You get such a lot for £10 per person. All of the cakes and sandwiches were delicious. The pot of tea was enough for 8 people! We took some home as we were full and the sandwiches were still fresh 4 hours later. The lad that brought it out was great. A clean and tidy place. Will definitely recommend and go back soon :)

Extrem freundlicher Empfang und Bewirtung. Saubere Zimmer, Bad und Toilette separat. Altes, romantisches Gebäude mit rustikalem, renovierten Inneren und liebevoller Einrichtung.

Zentral. Alt. Renoviert. Bad auf dem Flur. Hilfsbereites Personal. Schöner Gastronomie- und Außenbereich.

Have visited before for coffee and cake with no issues. Today we called in at lunch time and decided to have Brie and cranberry open sandwich Very disappointing Bread was not to our taste, rocket lettuce coarse, and presentation poor. (Bun coated with cranberry with lettuce and then slices of Brie on top,) We are not keen on coleslaw. Quite expensive and not a patch on other places where we have had Brie and cranberry on ciabatta (albeit a toasted variety)

The staff are always helpful and it is lovely to sit in the garden. Coffee and cake or scone are favourites. It's nice to have a savoury scone on offer. The cake can be fabulous but slice size can vary.

Lunch meal & drinks with family and friends... Beautiful rear garden area, benches and tables with sun shades. Disappointing limited lunch menu, so opted for best we could with Coronation Chicken sandwich... at £6.50 expected something more than we got...a bread roll with 3 slices of (from a packet) chicken breast, dollop of Coronation dressing, salad leaf and some mango chutney... very underwhelming ! No side salad, no chips (these items were not listed as included, so i guess we should not be shocked)... just the filled roll on a plate. Kids meal was £6 for 'dipping plate'... this was a few (perhaps 12) carrot sticks, cucumber, pepper and approx table spoon of humous. Poor value, poor presentation... along with 2 coffees and a scone, it came to £21... it was a light snack at best' for £21. Our first, and last, visit.

Recently refurbished with seating in the garden, this coffee shop is the meeting place of choice for those who want a good cup of coffee with a snack or cake. Spoiled for choice with tasty scones, home made cakes and savouries this is the place to be in Thornbury's High Street. Comfortable seats and a nice atmosphere it's the perfect place for a meet-up or a chat with friends. Well done Tabby, I will look forward tio my return.

Great selection of cakes, sweets and drinks freshly made by genuine local people. Granted the service isn’t particularly rapid but it is mostly unchanged in 30 years. Great garden too.

Damn this lockdown denying myself and others the opportunity to enjoy this cafe for a few weeks. Great staff, good food and drink and all done in a Covid-19 safe manner. Hope to be back soon.

Lovely setting (the shop with it is excellent) and food is good but service is slow and not terribly friendly. If weather is good, great outside space and child friendly

Ordered toasted sandwiches and coffee. Requested the cafetière hoping for two cups rather than an Americano. At the counter the server smiled politely and took order but the other member of staff making coffee looked they wanted to be anywhere else but there. Drank first cup of coffee a bit bitter but thought it was just the brand of coffee but decided to open up cafetière and found the plunger was filthy. These needs cleaning on each use to prevent old coffee grinds hanging around affecting taste of next brew. As we were leaving member of staff cleared table so I pointed it out. She just said it’s stained. So my comments were dismissed on the spot. Disappointing response. ‘Turns out, coffee leaves behind quite a bit of oily residue on the plunger screen and inside the pot. Hot water alone will not get rid of it, and after time those oils can turn rancid and affect the taste of your coffee’ from I need coffee.com

Great meeting place for a coffee and snack also browse the wonderful gifts. There is something for everyone here and situated in the main st of historic town

Went here just after 12pm for a bowl of soup. You'd think that would be fairly straightforward, wouldn't you? In fact it was some 20 minutes before we actually had our soup. This was after 10 minutes queuing (despite there being only 4 people in the queue) and nearly 10 minutes waiting for the soup. Even then I had to waylay the member of staff with it, as she was heading for the other part of the cafe. In the meantime tables were not being cleared and people were having to pile up dirty crockery at the side. I came here once before mid-morning and it was OK, but lunchtime was a different story. More staff or more efficient staff are needed, and more obvious table numbers so that they can actually see them when bringing food out. Also the soup tasted OK but looked very unappetising. Even a token sprig of garnish on top would have helped.

If you need a shopping experience and refreshing delicious pit stop in one then get to Papilio at Heritage. Lush gifts at a reasonable range of prices with a bright cafe serving delicious treats, food and refreshments at the rear. In summer warm weather the outside seating and setting is lovely. They also support local events and charity with play sessions for families with additional needs and plays/tasting event evenings. Love this place.

My friend has chosen that place to meet as I was travelling from Winchester. And it was a surprise. You enter the cafe through the gift and card shop. The choice is of really high quality , affordable prices and unusual. The café is decorated with modern furniture and comfortable cushions. We both started chatting over 2 warm chocolates while the rain was pouring outside. Highly recommended.

In my efforts to avoid 'chain' coffee shops I followed the 'Coffee' sign and discovered Papilio. A fabulous shop in itself (the chocolates as you walk in are such a temptation!) the coffee shop and restaurant was a wonderful surprise. Two spacious rooms. A very decent lunch menu and some very impressive cakes. The garden will be an added bonus in Summer. The staff were bright, friendly and chirpy. An excellent visit, sadly ruined by a horde of screaming children left to cause mayhem by their inattentive mothers. Positioning the child's toy table in the middle of the smaller seating area was perhaps the only downfall. The scattered lego on the floor could cause a fall for someone carrying hot coffee. But don't let that put you off. Definitely pay Papilio a visit.

This cafe is a refreshing change from the big chains. It is light, airy, and looks out onto a garden area. Service was quick, our coffee was fine, and I am only taking off a star because the lemon drizzle cake had icing that was excessively sugary and extremely sweet.

We visit this cafe quite often for tea and cake. Always fresh home made cake. Staff are helpful and polite with plenty of seating inside and out on patio area. Reasonable prices for fresh home made food.

This is a cafe at the rear of a delightful shop. You can eat lovely cakes and a variety of beverages inside or in the garden. The staff are helpful and welcoming. A well set out cafe that you need to know of its existence to find it.

Unhurried and relaxing late morning coffee (and hot chocolate!) followed by very good value tasty lunch.

I have been to this coffee shop several times. The plain scones are the best I’ve tasted. The menu is very good with plenty of savoury choices and the cakes look/are absolutely divine. I’ve had a couple and they are delicious.

Lovely little cafe at the back of the shop... a hidden gem with a lively little garden. Perfect little sun spot and place for brunch Very happy thank you

I've been to Heritage many times over the years mainly because of the tea, cake and the gorgeous garden. Excellent place to visit with or without company. They are very welcoming of people with additional needs as well. Well worth a visit!

I discovered this cafe around a month ago, I was so impressed I have been back 3 times, and I do not live locally or fit in with the regular clientele.

A the back of an interesting shop, there is a wonderful cafe (with nice garden area in the good weather). Lots of fresh cakes, lunches etc prepared whilst you wait. Lovely!

Not as interesting as before the fire with some many interesting quirky items, now very mundane. Coffee shop less choose and expensive, shame because it was such a joy.

A lovely coffee shop, very clean, bright, inside and outdoor seating, very comfortable, child and dog friendly, tucked away off Thornbury High Street.

We love this cafe. Since it’s been refurbished, we find it really nice to go and have a drink and a cake in. In a way, it’s hidden at the back of Heritage, which is always great as it’s a lot quieter than the other coffee shops. It also has a lovely garden. When we visited, it was TeaPigs free tea day and we had a huge pot of tea to share! It was great value for money. Plus, the pumpkin cake was delicious! Highly recommend!

I often wonder around the shops in Thornbury and need a drink/snack. The food is well prepared and presented with pleasant quiet surroundings . Papers and magazines available . I;m quite fussy about coffee so really enjoyed a three shot large decaff and warm scone .

Called in to this once lovely cafe for coffee and cake this afternoon. I was really disappointed by the service I received at the counter. Very little eye contact, no smiles and when I asked for a clean teaspoon (the one I was offered on the tray had a tea stain on, it happens) I again received no eye contact or an apology. The assistant reached under the counter and pulled out a clean spoon, not by the handle but held by the bowl of the spoon, which was then almost tossed onto the tray.

Love shopping in Papilio, I can normally find a perfect present and card for family and friends from here. They have a great cafe out the back with a lovely garden to sit in in the summer months.

I've visited this cafe fairly regularly over the years as I live reasonably locally and always like to support local businesses and I actually think it's a cracking little business overall with a great selection of cards and gifts, and the cafe is a little gem of a site with a very pleasant garden.

Called in here on Saturday just to switch off and relax. The staff were extremely helpful and first thing I was asked if I wanted a glass of water while I waited for the others.

Had a really lovely lunch, it would have been a 5 rating but the staff need to work on smiling/ customer service

Found this cafe through trip advisor as you may not notice it exists from the front. You go in through a shop and out the back is a cafe with lovely modern indoor seating but there is also decking outside so it is lovely to sit out in the sun in. Really fresh big cakes and reasonable prices. They also do paninis/sandwiches/jacket potatoes and quiches if you fancy something savoury. Definitely well worth a visit for lunch or a snack in Thornbury. Service was really friendly

Eat here from time to time. very good snack type meals. lovely cakes and scones and excellent coffee,You can sit at a table or use lounge areas. Light space with lots of room.

Found this cafe hiding at the back of an interesting shop on the main street. Well worth a visit if in Thornbury. The coffee was good and the cakes and snacks also looked good and were proving popular with the clientele.

On a wet day or dry, to go into the Papilio heritage is always a pleasant experience I enjoy the leaf tea or coffee with the upmarket use of little glass milk churns adds a little bit of style I feel. Mostly i have toasted tea cakes which are very nice. But having one of the best gift shops and card shops around, it’s a big + to look around the extensive choice of gifts , picture.

Disappointed the scones & cakes at the front of the counter are not covered with a glass dome, We have not been back in for about 4 weeks.People coughing spitting when they talk its not nice or hygienic please cover them all up.

Sat outside on the decking, the decking broke and my chair went through resulting in me hurting my ribs badly bruised on the corner of the chair handle. Reported this girl kept serving waited 10 mins still did not come asked to put In accident book sent emails as I heard nothing. Not even offered a cup of coffee or apology! Bad customer service !!

Tried here as a change from the two main coffee chains. Nice decor, lovely garden, plenty of space. Amazed that they couldn’t offer skimmed milk for ‘skinny drinks’ in these health conscious days. Kiddy friendly (but hey!!!). I will stick to the main 2 coffee shops in future. Sorry.

My wife and I enjoy a lunch in this restaurant at the back of the shop in pleasant relaxed surroundings. the food is very good and you ca sit outside in good weather.

Return visit we were not disappointed. Infact we were much impressed. Good curtious staff with Carrott Cake to kill for. Good level access for Wheelchairs We'll certainly return