Costa Coffee in South Gloucestershire

Overall, the staff are friendly and polite. However, lately the opening times have been annoyingly erratic. I wouldn't know what time it eventually opens on the days it doesn't at the stated time of 7:30am, but most of the Costa customers go to Coffee 1 as a result. That's not good business sense.

Nice place to have a coffee and a snack.

Great place to catch up with friends. Brown sugar is needed on re order list.

Lovely cafe suitable for prams and wheelchairs. Good variety of seating. Staff friendly and helpful.

My latte was watery and tasteless.

Great coffee. The service was also amazing. Love the tables outside on the little terrace.

Absolutely loved my hot chocolate here, it's up there with my favourite ones ever, very strong chocolate flavour to it, filled near the top and whipped cream with chocolate dusting, delightful. The staff were very friendly and efficient service.

Just bought a coffee & toastie. Girl serving had a face like thunder, was on her phone & was quite rude! Good ole British customer service again!!!

Costa in Thornbury. Cakes and pastries are always nice in Costa and I was pleased to see sugar free syrups for drinks. Staff are always pleasant and it had a c cosy atmosphere.

Purchased a good to go bag,What a huge disapointment,no variety,Whilst collecting staffstood behind counter,chatting on phones,please see picture for what we got for 1 bag....disgusting

Great place to relax to have a coffee, staff are friendly

Was one of the friendliest Costa coffee shops I've visited/delivered to. Problem is staff always changing. If you have a delivery or wish to drive there the High Street is now one way only! Due to covid and social distancing, at first, but the council wants to make it permanent; despite local residents and shop keepers protests! Dont blame them. But the complaints won't make any difference when the council can get millions in grants to do it?

I would not go back here again, tables uncleared and sticky, not even busy and staff just stood around doing nothing, also not even polite, no eye contact at all while speaking, and the worst was the toilets they were disgusting, dirty, no toilet paper,, it's a wonder they haven't had an inspection

It’s brilliant in this costa! They always put up with my silly Liverpool humour lol Jack the manager and all the staff are amazing it’s the best Costa in the world!

It’s amazing in here a brilliant costa who always put up with my silly Liverpool humour lol! I am 100% visiting today! It is amazing in here!

Whilst here I observed a staff member leave and then return, with a 4 pack of Thatchers Gold. A short while later the same staff member proceeded to attempt to put up a hand sanitiser station, which he nearly dropped near a table of customers, he then spilt hand sanitiser all over the floor - which he did not wipe up, leaving a slip hazard for customers, right infront of the counter. He then passed the leaky sanitiser unit across the counter to another staff member - to put in the sink, shoddy.

Good service but cramped seating and everything over priced.

Good environment, good food and drink but a bit pricy. Usually not too long of a wait (less than 5 minutes for a coffee and cake) and they have a decent amount of foods and drink to offer.

The 2 lads serving were very friendly and very quick at making the drinks, we had the sofa by the window which made for a relaxing time ...

Poped in for my free vodaphone very reward hot chocolate. It was very nice

i always go here and the staff are really friendly!! the coffees are so good too :)

Lack of food stock. Not the usual costa standard.

Great staff and fast service. Clean environment. Visit every Saturday morning when I can.

Always a warm welcome,great food and coffee.

Ben and the other staff are brilliant and put up with my Liverpool humour, very happy to visit here consistently

Staff were pleasant (I’m led to believe the lady on today isn’t normally here). Flatwhite was not textured or the usual costa standard. The store itself needs a refurb with the chairs being quite grubby. Well located in a beautiful little town centre with on street parking (time limited). The opening hours on the shop don’t match the Google maps (it said 7.30am on Google maps and 8am on the door).

The best place I have ever walked past, Google is stalking me 😕

Had a lovely coffee and teacake this morning at Costa Thornbury, very polite, friendly and helpful chap served us, we used some vouchers, it was a bonus. Efficient and quick too, really good and enjoyable experience. Thanks.

Great coffee in mugs the size of a soup bowl if you want it. Nice spacious cafe with comfy seating and a good selection of snacks and cakes too.

On the high Street. Store looking a bit tired and can be very cold during the winter months staff great.

Always a great coffee, but the toilets are unbearable. Very below standard for costa.

Bitter cold day but was happy sitting out on pavement table than going inside where it looked too crowded

Good Costa with quick friendly service

Staff friendly, store fairly quiet

Lovely little Costa on the High Street. Swift service. Friendly, efficient staff

Great coffee great cake, what more can you say

Enjoyed my coffee and seat in the window

Love the staff in Thornbury Costa, they get my drinks ready before I've ordered them! Would recommend for anyone to visit the store as the coffees are great and so is the food. The staff are always helpful and happy too.

Lovely staff and great food/drink as always.

I used to visit here quite a lot but now I refuse to go in! Staff used to be brilliant however the ones there now are awful and quite rude!

Love getting my daily coffee from Costa

Nice place to stop for a cuppa. Staff very friendly and helpful.

Was OK orderd ice drink glass was all wet sticky with the contents don't think I would go there again I will stick to my local

Usual Costa. Tables available outside.

I didn't enter but it was open for takeaway and looked very well organised

Excellent place for a takeaway coffee or hot drink.

Nice little Costa coffee ☕ well looked after

One of many coffeeshops open for takeaway only, not too bad considering!

Got the A team today much better :)

Nice place to go but very expensive for coffee .

Terrible 15 minute wait tables really dirty full of empty cups 2 young lads running around like headless chickens trying to do everything but the woman present who I saw see the state of the tables just went outside , the young lad inside trying to clear tables but got a que woman came back in looked at the tables and went in back .plus hardly anyone in que wearing a mask . won't be back

One of the better ones. Friendly staff who enjoy banter.

Great Coffee. Cafe well organised with Covid restrictions meeting government requirements. Shame, as with most Costa cafes, a large amount of customers ignore the Face covering rules.

I HATE COFFEE 🤮🤮🤮 Disclaimer This has no reflection on the premises or staff. The CAKES alright though 😋

Didn't used to think much of Costa especially following poor service in motorway services. However they seem to have a much greater range of products. I love their iced teas.

I'm really glad it's now open I'll always Enjoy there coffee can't wait untill the tables and chairs are sorted out as it's a comfortable place to be in ok cheers Peter 👍👍

Lovely carrot and walnut cake and cuppacino

It's ok can get overcrowded though

Costa is always my favourite to have a coffee and when visiting some friends in Thornbury we went for a coffee there. Service is great and attentive, server was very welcoming and our drinks were prompted made and delivered at our table. Very nice establishment, clean and well maintained.

Great coffee, friendly staff, calm atmosphere

Coffee chains are the work of the devil 😈 pushing out proper shops and businesses. But I also think it's closed down 😁

Always get a great coffee here as staff are trained baristas not just coffee makers. Everything presented in a professional manner with knowledgable staff. Good meeting place in the high st.

Would have been better if we had Wi-Fi

The staff in Costa are always very freindly and obliging. You wouldn't think you were in a cafe belonging to a chain.

Very welcoming staff and very polite

Not to busy. Friendly staff. Great service.

You always have to clear the dirty plates off your table to get a seat, even when there's barely 10 customers in there.

Friendly staff and usually somewhere to sit. The experience is the same each time. Today staff were clearing the tables which has been a issue in the past. Hot drinks and nice and warm inside on a cold day.

I don’t normally review Coffee shops as we visit so many but just wanted to say that this Costa Coffee always has friendly, hard working staff who make our visits relaxing. I went by myself today and it was really busy and yet the staff were still friendly and treated each customer respectfully. It can’t be an easy job dealing with so many people all the time (and today the queues didn’t die down) so full credit to them for remaining professional whilst working under pressure. Always a nice visit and shame our local Costa isn’t like this!

A lovely costa, friendly and helpful staff.

Amazing Service from all staff! Especially Ellodie! Very clean store and friendly helpful staff! Staff totally helpful for any mature people whom need some assistance!

Brilliant service from all staff! Extremely helpful to all customers! The best Costa in the UK! Very clean premises too!

Great coffee had a flat white, very efficient staff. There's plenty to places to sit down. The tables were clean and tidy. Well done.

Visited this Costa when we were in Thornbury. Very clean and tidy, staff very friendly and efficent.

I was pleasantly surprised to find a special deal of a lunch break consisting of toasted sandwich a packet of crisps and a drink for only £4.99 . I was served by a young man who was very helpful and polite. I highly recommend this place and intend to revisit.

Lovely staff,who were helpful and knowledgeable

Cleaning tables & removing dirty cups isn't high on their list of priorities.

I pop in here occasionally when working in Thornbury. It has always been clean and the staff are quick to serve. Particularly impressed with the staff member that remembered me from a visit many months back - so proved to me the staff try to build rapport with the customers, something rarely seen in modern society. The place is always spotless when I have visited too. Also to add: free Wi-Fi, which is easy to connect to - very useful for those with poor signal in Thornbury.

spotlessly clean, friendly helpful staff really pleasant to have a coffe and toastie here ,probably the best Costa I have visited

Excellent. Bright open Coffee Shop on Thornbury High Street. Clean & well maintained. Professional, helpful staff. My first visit, the place had a nice homely feel. Recommended

Coffee shop on Thornbury high street. On street parking on the high street & 3 carparks within reasonable walking distance. Large open bright coffee shop, clean and well maintained with a few seats outside. Professional friendly staff. The place has a homely feel. Recommended for drink and a cake

Great location, friendly staff, clean and relaxing.

Great service and friendly staff

Very friendly greeting and a great cup of coffee

Had a lovely latte and granddaughter had the strawberry and cream drink... V nice

Best flat white with coconut milk ever☕

Standard Costa coffee shop. Wheelchair access. Light and airy. Friendly staff and decent coffee.

Friendly service. Excellent, efficient and polite.

Always pay a visit here when in Thornbury. Very pleasant & helpful staff.

Thornbury Costa is bright and breezy lemon squeezy. Comfy and clean on my late afternoon visit.

Warm vibe, drink brought to the table, service with a smile and a decent cup of coffee. Best coffee shop in Thornbury currently imo

The usual suspects delivered to your hands

Service good most of the time. Food available if chosen. Most visits just for coffee. I don't snack but most customers do!

Friendly. Prompt. Professional and I got exactly what I ask and paid for

Me and my daughter love having a coffee and hot chocolate here, staff are really nice.

Flat white, newspaper and fairly quiet ambience help start the day 😀

Normal setup Costa, no code for toilets, plenty of seating

I enjoy having a coffee here whilst reading one of the free newspapers. The staff are friendly and helpful.

Standard Costa with usual selection of coffees cakes etc. Very comparable in prices with other chains on the high street. Fair amount of seating, this place was formerly a bank but you'd never think so. Staff are always friendly and helpful. I do like a toasted teacake and they always bring it out to the table rather than having to wait at the counter.

Lovely staff. Costa coffee always good. Good choice of cakes , sandwiches etc. Always a choice of newspapers to help you pass the time.