Cobham Tea Van in Elmbridge

I have waited weeks before leaving a negative review but my experience has sadly been appalling. I made a Christmas Day Booking through their online booking form at the end of October and paid a £30 deposit. I then received multiple confirmation emails. A week later I received a call informing me that this booking shouldn’t have been accepted as the Pub was full on Christmas Day for some time. Given the inconvenience this caused and the delay in informing me, the apology was fairly minimal. I was told my deposit would be refunded. A couple of weeks past and I still hadn’t had my deposit refunded. I sent an email which was ignored. I called multiple times, once being told to ring back when they’re less busy which is encouraging to know that returning deposits for unfulfilled bookings, after several weeks, is not seen as a priority. I then called up again today, over 3 weeks since the promise of my refunded deposit, to be greeted by a disinterested staff member who said the manager won’t be in for several days and that she’ll get them to phone me when they return. Hopefully this review will finally see my refund processed before having to take further action. *Deposit has now been refunded.

An utterly bizarre experience. No music or noise to speak of, so the room was deathly quiet. Despite this we had to get up to get our drinks and ask for our food order to be taken from the 3 staff leaning on the bar. Food is expensive and horrendous. £100 for 4 mains and 4 drinks, we couldn’t wait to leave

Fantastic evening, great food, we will be definitely be returning for a second visit!

Exceptional Ambiance and Outstanding Cocktails Stepping into 1907 is like entering a world of refined elegance and impeccable taste. The sophisticated décor, accentuated by dim lighting and tasteful furnishings, creates a perfect setting for an evening of indulgence. The cocktail menu is a masterpiece, showcasing a harmonious blend of creativity and craftsmanship. Each drink is thoughtfully curated, with premium spirits and fresh ingredients that elevate the experience to a whole new level. The Daiquiri was a revelation—perfectly balanced, innovative, and beautifully presented. The staff deserves special mention for their professionalism and warmth. From their expert recommendations to their flawless service, every detail is handled with care and attention. Whether you’re here for a celebratory evening or an intimate gathering, 1907 delivers an unforgettable experience. It’s not just a bar; it’s a destination for those who appreciate the finer things in life.

So we arrived for a meal at the carvery on site, having booked a table for 14. No-one on the staff even seemed to know we were coming. Downstairs staff told us to go upstairs, the upstairs staff rudely told us to go back downstairs. When the meal finally started it was accompanied by what sounded like a de-tuned radio being played over the speakers. I went for a walk on the site to get away from the noise, whereupon I was rudely accosted by someone demanding to know who I was, saying "the members have been asking". I was just walking along the pathway. The entire time, a very loud high pitched noise was blasting out of some speakers outside reception. Why? Clueless, incompetent, rude staff, noisy, full of people who see themselves as above you. We won't be back, I'm sure. Edit: to respond to the claims made below by the 'owner': 1) None of us ever met this David Hanlon guy. 2) The 'trying to find jump leads' involved one member of staff saying 'I'll see what I can do' then disappearing and not coming back; we were stuck there for hours. 3) No fewer than four members of the family had staff members be rude to them. Why allow non-members to book into the carvery if we're just treated like this when we arrive? People reading this might think that we were problematic or difficult - we weren't, we were nicely dressed and well-behaved, but we weren't members. So we were treated like vermin. Thanks.