Based on 435 opinions finded in 1 websites
Based on 435 opinions finded in 1 websites
Nº 358 in 477 in West Berkshire
Nº 96 of 121 British in West Berkshire
Opinions
After shopping at Marlborough it’s an easy drive to Cobs ,we had the most enjoyable breakfast at Cobs farm restaurant I had Scrambled eggs double grilled tomato’s with bacon and my lady had pancakes and berry with cream. Amazing. Great tasting food and lovely coffee. Shop and butchers is just wonderful there are things there that you cannot resist. Easy free parking and E Charging. Friendly helpful staff. Thoroughly recommend this farm shop and restaurant.
Minquies . 2024-09-04
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A very disjointed service. Our family of 4 adults were the first people to arrive for breakfast. Beatuful morning, seated outside and then it all went downhill. We first ordered coffees, which took about 30 minutes , finally arrived well after breakfast had arrived, which also took far too long. A painful process. Lovely staff but……….. The system used for ordering drinks and food has changed, and yesterday it really didn’t work .
Patricia M . 2024-08-12
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A very nice breakfast in a nice surroundings although a little expensive it is about the same as most farm shops. The food was cooked perfectly.
R K . 2024-08-03
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After a very enjoyable previous visit, my wife had booked for us and her parents to have brunch. We ordered 2 lots of pancakes, one pesto fried eggs and I went for the avocado benedict. When it arrived I was disappointed to find that my poached eggs were over done, my muffin wasn't toasted and I was missing pumpkin seeds, that were listed on the menu. Furthermore, both lots of pancakes were particularly dry and dense. With the price that's being charged, I would have expected a better quality of food. At no point did staff come to our table and ask if everything was okay. As we had two dogs with us we had to sit outside. This meant we had to pay when we ordered. Had this not been the case and we paid upon leaving, I would have certainly mentioned how unhappy we were with our meal. Sadly, I think this experience will prevent me from returning for brunch again.
Hillsyxvii . 2024-07-29
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Sat outside with our dog waitress kicked over my dog bowl walked away. Chips in a cup disappointing. Breakfast bun mega it's not. And not worth £11 . Go to Herongate cafe much better and nicer staff
Lisa T . 2024-07-26
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Now that Sharon is managing, we love coming here for breakfast and lunch, from the welcome to the service in general and food, we love Sharon and she’s totally changed the service here!
Faithhathaway . 2024-07-08
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The staff were very friendly and helpful. They helped sort my gluten allergy and made me feel confident with what I was ordering! Thank you - will be returning!
Rebecca J . 2024-07-08
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We had a really good experience at the cafe. We weren't aware that the restaurant would be that busy on a Sunday and did not make a reservation, but they were able to move some tables around and seat our party of 4. The service was really good and staff were patient and friendly with us as we had a number of menu questions and add-ons. The pancakes were delicious!
Morgan B . 2024-07-08
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A very disappointing visit, I have visited for afternoon tea previously and throughly enjoyed it, sadly the offer and quality of the food has dropped, a sausage roll that was lukewarm on the outside and cold inside, quiche that was stone cold and dry scones. When a member of staff eventually came and asked was everything ok I said sadly not, there was hardly an apology and no offer to put things right. I shall not be returning.
Sarah D . 2024-07-06
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Booked for breakfast on a Sunday morning. Good job as it is a busy place. We were there ready at 10.00 when it opens and it didn’t take long to be almost full. Lady at entrance was actually very rude and treated four 60+ adults as if they were small children. She needs a few lessons in manners and customer service. Customers pay wages. The chap who actually seated us in the restaurant, as well as everyone else serving, was very good. Coffees and tea nice (hot which is good). Full breakfast nice. Avocado Benedict & Eggs Benedict almost nice......because.......poached eggs were hard on both of these which is a real shame and ruins the breakfast as they ARE the breakfast. Obviously too late to say or do anything as the other diner had their food and would either have to wait & let theirs go cold or eat ‘alone’ letting us wait instead and then watch us. It is expensive. I would say overpriced.
Mark R . 2024-07-06
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Due to having stomach surgery I am unable to eat big portions. I asked to order from the children's menu. I was refused and told that sometimes for the elderly they allow this but not for me! I even offered to pay more. Absolutely appalling
Debbie W . 2024-04-10
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A family group looking forward to a pleasant breakfast was greatly disappointed. The place has lost its way big time. The staff were unwelcoming to the point of rudeness, the table was dirty and sticky [and others were saying the same], the food was uninspiring, the tea cups stained and the tea itself was undrinkable. A very poor effort all round. Despite it being local we won't be returning.
R W . 2024-04-05
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Went to cobbs for mother’s day lunch. Very busy and bustling atmosphere. The roast lunch was amazing. I had the vegetarian option. My family had the beef which they could not fault. Best sticky toffee pudding I’ve ever eaten. Staff very polite dispite trying to deal with a very busy service. Would definitely recommend.
Excursion54895003554 . 2024-03-18
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First and last time at Cobbs hungerford and we used the play barn. I would not recommend. We booked a table in the play barn at 12pm, got there and a party was in before us..it was hectic! We had to queue outside for nearly 10 minutes waiting to get it because the party still hadn’t finished. When we got in the floor was filthy, food and drink everywhere from the party. We were there a good 45 minutes before someone swept the floor and they only did this due to being asked by a member of public to. Not a good experience and will not be returning.
Amy H . 2024-03-16
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Such a disappointing visit to Cobbs Farm cafe. Was meant to be an early mother's day treat with a pot of tea and a nice piece of cake. Arrived mid afternoon and was told we could sit outside only as busy. Ordered 2 pots of tea and cake and 2x hot chocolate. We waited outside. Husband went in after 20 minutes of waiting and they'd forgotten about us completely! They had to retake our entire order. 10 minutes later, waiter came out with tea finally but no cake. Then, came out again and told my husband his cake choice was gone. Ridiculous service!!!! For quite a lot of money. Won't be going back again!
58stephn . 2024-03-09
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Mixed feelings really. I'll start with the good bit. I arrived at 12:00 on a Wednesday and got a table. The staff were friendly and got my baby a highchair, menus and water. I ordered the soup of the day which was parsnip and apple. It was really fresh and delicious! My three year old ordered the children's sausage and chips. 1 sausage arrived with a mound of cold chips. The sausage was hard and dried up...clearly left over from the breakfast/brunch and had sat under a heater for hours. I wouldn't have minded but for £6 I'd have expected a fresh sausage. The head foreign female waitress was also very rude. She was stood by our table barking orders at the other waiters and waitresses to keep running around and doing more even when they had explained to her they already had. You then pay at the same place you wait for a table...which makes for chaos at the entrance. This place could be great. Just needs a good manager to step up.
Damien B . 2024-02-10
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Great food, really polite, friendly service. The order we placed wasn’t brought to us correctly, but it was quickly rectified. Nice atmosphere, lovely breakfast. I’d like to come back and sample the cakes.
sharonkZ5208OG . 2024-01-28
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What on earth has happened to the Hungerford Cobbs cafe? It used to be buzzing, with lovely well cooked fresh food and good service. I haven’t been for a while and should have known something wasn’t quite right when I arrived this time and there was hardly anyone else there. It soon became apparent why. I was sat at a dirty table and given a very grubby, extremely limited menu. The food was terrible, very poorly cooked and fatty. The eggs I ordered were undercooked with runny egg whites and thus inedible so I sent them back. When they returned they were very overcooked, dried out and dripping in oil. To top it all, I also found a hair on my plate. The man who served me was arrogant and clearly couldn’t care any less. I don’t eat out often but felt I needed a bit of a treat. What a huge expensive disappointment. I kick myself for not checking the reviews first as it seems my experience was not a one off. With all the amazing eateries in Marlborough I will never return to Cobbs.
Lisa B . 2024-01-06
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Visited the cafe after pumpkin picking. We booked around a week in advance as they get busy especially around October for the pumpkin picking. We were greeted and served by a polite waitress and the coffee and food were nice and quick. I do think £10 for a toastie is expensive, and we opted to add chips on for +£2.50 and you don’t get many. It’s not somewhere we would go regularly due to the high prices. The cafe is buzzing with staff, maybe even overstaffed as it seems chaotic. It would be good if you could pay at your table as you have to go up to the counter and it ends up with a crowd of people at the entrance, half paying and half waiting to be seated.
CGsEats . 2023-10-23
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Visited the farm today with our 8 month old to take her pumpkin picking. When we arrived it was super busy. We had a hungry baby and decided to visit the cafe first. When we arrived there was a queue to the entrance which we stood in for a couple of minutes before my partner decided to nip up to the front to see if the queue was for tables or for paying (we saw people with their cards out). My partner politely asked if we were ok to take a seat at one of the multiple empty tables we could see in the restaurant or if that was what the queue was for. Right at that moment a waitress walked past and barked “unless you’ve got a booking you’re not getting a table” in the most impolite manner, I was shocked. Having worked in hospitality for over a decade myself I understand that we didn’t book ahead and could see that the farm shop/pumpkin picking was busy so we weren’t bothered about the fact that they were fully booked (bad planning on our part, however we have been to the farm every year for pumpkin picking since 2020 and it had never been this busy). It was just the manner in which this woman spoke to us. Next year we will be trying somewhere else.
Explorer444870 . 2023-10-22
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Came for pumpkin picking (do not recommend!) and booked a table in the cafe. Had heard that this was a really nice place to eat at, but was left rather disappointed. The staff seemed lovely but very busy. The staff member who initially greeted us was quite sharp in manner when asking if we had booked. We were seated at a very small table for four people, barely managed to fit everything on. The menus were a bit grubby looking, and crumbs from last guests still all over the seats and table. The menu was quite limited, not much choice for vegetarians, and nothing child friendly. It was also very expensive for what you got, £3 for a small can of fizzy drink, £10 for a toastie. That being said the food we did have was good. There seemed to be cakes/ice cream etc but no mention of that on the menu and no one came to clear plates or offer desserts. We actually had to go find someone just so we could pay the bill and leave. I wouldn’t recommend or go back again, have had much better experiences at other farm shop/cafes.
Sophie L . 2023-10-22
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Lovely location, lots of pre-picked pumpkins 🎃. However, it’s over-staffed with lots of rude waiting staff, who try their hardest to be as rude as possible.
Karen R . 2023-10-22
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Out for a special occasion lunch. 2 of us ordered the smoked streaky bacon,brie and chilli jam toastie. Recieved unsmoked back bacon which neither ordered or liked. Obviously didn't want to complain as we were with two of our group which were celebrating a very special event.
iandebdavies . 2023-10-21
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Lovely farm shop and also gorgeous flowers and plants. Good location and lots of parking. In the cafe, we only wanted a drink but had to wait quite a while whilst the person on the till finished some paperwork they were completing before seating us. We then had to ask for the table they took us to be wiped as previous customers’ food crumbs were all over it. Paper menu was also really grubby. Coffee was a bit cold when it arrived but was replaced without any problem. The food coming out to other tables looked very nice though (especially the toasted sandwiches) so I’ll probably give it another go especially as the farm shop is so nice!
suella-de-vil . 2023-09-25
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It’s a farm shop and a jolly good one. Their food is lovely. They are on the main road A4 so worth a stop. Selling everything you would expect from a farm shop and more. They really are worth a visit.
Maurice B . 2023-09-20
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We chose to stop here for lunch. The restaurant was barely a quarter full. There were five of us and we chose a long table that could potentially seat eight - mostly because my mother-in-law had a mobility walker and we could tuck it away so it wasn't a hazard for anyone. As we sat down, a lady came and asked us to move as this table was 'reserved' for a party of eight. Four people then arrived, sat there and only had drinks. . . .the other four never made an appearance. We ordered chips with our meal but they never arrived, tables around us remained uncleared for the duration of our stay, while four staff members stood chatting. When I tried to pay I was given a different tables bill. . . .the food was ok but certainly not worth a return visit. The young waitresses were polite but it seems they are lacking in training. Maybe if the other lady spent more time showing them the ropes, rather than moving us unnecessarily and rather officiously, we may have had a better experience.
FairyFlo68 . 2023-09-16
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Went for Sunday lunch with my husband and it was lovely:) food and staff were fabulous, and rubarb and custard milkshake was lovely
mrspigg2017 . 2023-09-12
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We were a family group and had pre-ordered the cream tea. The food was excellent and exceeded expectations. There were a variety of sandwiches, home-made pork pies, vegetarian pies, quiche savoury bites. We also had mini sweet cakes and scones with jam and cream. Pots...
RebeccaPent . 2023-08-27
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Visited Cobbs several times, bought loads of yummy stuff. This time we decided to try the restaurant. It’s in two ‘rooms’, so we had a quick look around first. Staff member was like a wasp, buzzing round us, “Would you like to sit here? There?”...
smith1421 . 2023-08-25
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Expectation high, delivery very low. This was a very average roast lunch, limited vegetables as part of menu choice but option to purchase sides are provided. If you are not a Sunday roast fan there is no other option available except Roast Chicken, Roast Beef...
PapaBob . 2023-08-20
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It was a nice little stop on our journey. Love the menu, the food was very tasty and there is lots do with kids, sandpit, play area and out door games.
Nicolene G . 2023-07-21
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A lovely spot and a great atmosphere to have family or friends gathering for breakfast, lunch or dinner!! The children also can have great fun because they have plenty of spaces to run about and also they have open cinema, and bus where you can...
FITxxx . 2023-07-20
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I popped in here on one of the strike days with my son. He was excited to be out for lunch with just mummy and no brothers and sisters. First we were shown a table and told someone would serve us but they would bring...
J0nes17 . 2023-03-24
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Met at the play barn with family. Probably our fault but somehow we had managed to download the menu for the main cafe, so were disappointed that the play area has a very small and limited food choice. That said, £10 for a toasted sandwich...
chrismV5108YF . 2023-03-12
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Lovely Cafe, fantastic Breakfast, the shop is amazing. The meat counter is just the best. Staff very helpful,. Certainly worth a visit.
Maurice B . 2023-01-21
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I had the worst experience and I’m not going there again…my friend book me a table and pay for entry online..but went I went in there they made me pay again by using card ..my card thank goodness didn’t work so after 30min they did...
mriec2022 . 2022-12-20
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Poor customer service in the cafe maybe more thought. Called in this morning for coffee and a cake with my mum disabled mum. Told to find a table which we did and waited the rather abrupt lady said can’t sit at this table . No...
stephengretal . 2022-12-15
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I visited Cobbs a couple of months ago and sadly I didn't have a very pleasurable visit with regards to the service I received and I posted a review detailing my experience. After my review was posted the cafe manager Natacha contacted me and we...
BatesDuo . 2022-12-12
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We went to Cobbs on Sunday 11th December 2022 for some pre Christmas food shopping. We needed something nice so naturally chose Cobbs Hungerford shop as we are locals. The staff knew nothing about the products they were selling, especially on the Delicatessen counter where...
Mark F . 2022-12-11
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Excellent food and service in the cafe. Lots of choices on the menu. Highly recommended for lunch. This was our first visit, and we’ll definitely be back.
carolo761 . 2022-12-03
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A merely adequate Sunday roast. Potatoes weren’t roast as described and meat could have been more tender. Staff were helpful and friendly
Christopher C . 2022-11-28
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The atmosphere, the music, the team the food the coffee was out standing we will RETURN, can't wait to try the Sunday Roast.
Guide262820 . 2022-11-23
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Every time (and there have been many over several years !) I’ve been to Cobbs it has always been a perfect place to meet up with friends - always a great atmosphere, friendly staff, good food .
541hilarym . 2022-11-10
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An excellent place to meet up with family. Very good value. We were on a bench seat which could have done with a little padding.
Michael4795 . 2022-11-03
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What a wonderful place rammed with good food and atmosphere. Friendly waitress gave my Grandaughter a childrens menu and one for me. So good it stops the trying to figure which one she liked ! Food delicious and coffee great. Will return soon to get...
LaineysEmporium66 . 2022-11-01
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This was an amazing experience for us visiting the play barn arts and craft this is not everyone’s cup of tea but we read the leaflet and the option of the bus to do the crafts was so lovely, Nicola did the activity with us...
nicoleneg2022 . 2022-10-29
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We came as a family to the Halloween event in the Playbarn for our toddler. We were sat down at a table. We wanted to order breakfast. (Just a scrambled egg on toast and waffles). We were told the Halloween crafts were starting in 20...
Neil R . 2022-10-26
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We have visited several times and it is a lovely place to stop for coffee. However if you are going to offer a seating service outside you at least need a member of staff outside to advise people where to sit. You also need a...
Lynne W . 2022-10-16
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As we only live up the road we are/have been frequent visitors to Cobbs, especially enjoying the Sunday lunch they serve, we never really rated the service and has always been a bit shambolic but we thought the food was very good, although for the...
BatesDuo . 2022-10-10
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Great customer service and delicious food, relaxed atmosphere and overall a lovely place to be and catch up with friends. Had baby in buggy with me and they were able to make sure we had space at the table for the buggy
MsTash29 . 2022-10-10
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Regular breakfast meet up with a friend. Easy to book online - recommended as popular at weekends. Sat outside as we had a dog with us. Delicious food - full English breakfast was very fresh and full of flavour.
stevewD2915RF . 2022-10-02
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I have visited Cobbs Farm shop, Hungerford many times and always enjoyed the food. I expected the prices to increase under the present circumstances but today was not good. My friend and I ordered the lamb koftas served with tzatziki and Greek salad and flat...
gretaft . 2022-10-01
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We started with lunch first in the restaurant. I had the hot smoked salmon fishcake and my friend ordered the heritage tomatoes Bruschetta, both delicious. We then had a look around the farm shop, which I just love. It gives me a very country traditional...
Redchocomallow . 2022-09-30
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We booked a table for the soft play area. This area is great for small children and our grandchildren thoroughly enjoyed it. However, everything else within that area was poor. Service slow. We ordered four coffees they came at five minute intervals! Coffee was cold...
MM1909 . 2022-09-04
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The food was excellent, service very friendly as always and the outdoor area for the kids was great. The shop is always full of interesting produce. The Mexican brunch was absolutely delicious! Our boys really enjoyed their stacked pancakes and my dad thoroughly enjoyed his...
F1o17 . 2022-08-26
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Lunch was lovely, we were served by the lovely Pollyanna she was very polite, she much be such an assist to the company
Q3863TFrachelg . 2022-08-21
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Great food, great service - will definitely return soon. Very good brunch which was the perfect start to the weekend!!!
Caketin_2723 . 2022-08-07
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Poor poor service. Wanted a quick tea in the afternoon. Turned up and waited by till to be offered a table. Lady at till was talking to a member of staff and so we waited. Having sat at the table no one came to serve...
Departure09005720121 . 2022-08-03
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Came here during the Easter weekend for the Easter trail for my little one and then a bite to eat, before going onto the Play Barn soft play area. Service was friendly, food was generous and tasty, milkshakes were guilty pleasures! The trail itself was...
icmystic . 2022-08-02
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Wow, what’s happened here then? This place used to be great. Being there now feels you’re inconveniencing the staff, and only go there if you’ve got 50 minutes to kill while you wait to be served a basic lunch. We decided to avoid if for...
DutchDouble1 . 2022-07-24
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Had a lovely evening. Very well organised and friendly staff. There was such a nice atmosphere. No queue coming to the event or leaving. Car park was run smoothly. The only queue was for the toilets but others in the play barn were opened to...
beckycJ9364SX . 2022-07-23
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We visited the Cobbs “Milkshake Bus” with the family on a boiling hot day…… what a super idea and perfectly executed! I recommend the chocolate donut shake …… WOW! A work of art that tasted great. Super friendly and efficient wait staff. Worth a stop...
BekshireFamilyP . 2022-07-21
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Schools out...and the summer holidays is not the same without a trip to cobbs farm!! And oh my gosh they have up their game!!!! This lovely farm shop is brilliant for families! With a new sandpit (which i believe has opened this week) is a...
Luladowning30 . 2022-07-21
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Really attentive friendly staff and quick service - the food was delicious and coffee tasted great!!
Gabbijo . 2022-07-21
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Had another great lunch out with my friends at Cobbs. The service was quick and the staff made sure we were all okay. The food was amazing, Cobbs have had a recent menu change and i had the mexican brunch which was delicious!
AnnaEats14 . 2022-07-21
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Booked a table for me and my dad to come here on father’s day, was incredible service with excellent staff who were well organised. We had our seat, and drinks within 5 minutes of being seated and the staff were very attentive, checking back on...
echesh12 . 2022-07-21
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I’m a regular at Cobbs and always receive excellent service from engaging and friendly staff. The menu changes on a regular basis and the food and coffee are always of the highest quality - I am never disappointed. Highly recommend !! 👍👍
R2852BEmikes . 2022-07-21
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Poor standards, poor service, food meh! Extremely poor all round and a Father’s Day visit I will never repeat, quite shocking service from a well respected venue
AnthonyH1_9_7_9H . 2022-07-01
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Called in yesterday afternoon for coffee and cake around 4 pm. Despite 5 ladies behind counter, we waited a good 15 minutes plus for one of them to come to our table to take our order which they never did. Very good at chatting amongst...
S45el . 2022-06-25
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Seems like we weren’t the only people to have a disappointing trip here for Father’s Day. Arrived 15 mins late (due to a grumpy 1 year old holding things up!) arrived and waited around for a few minutes to be greeted, apologised for being late...
flossi77 . 2022-06-21
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Went for a Father’s Day breakfast at the cafe. Were given a table outside (weather was cold, wind bitter). Service was poor and the attitude of the waiting staff was appalling. The waiting staff were grumpy and rude. We were told we couldn’t sit inside...
500annamariey . 2022-06-19
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Very tasty lunch in the quiet garden, £31 for two mains and two beers, service was friendly and reasonably quick, food was great!
Charlieeatsout . 2022-05-08
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Overall very good food, though not perfect or cheap. The Full English breakfast was nicely cooked, though thought it rather mean to be asked to pay extra for toast and extra for black pudding. This was supposed to be a 'Full English'. Moreover, having asked...
BulldogT10 . 2022-04-26
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Good spot for lunch after a walk in Savernake forest. 5 adults ate for £100 (inc tip). Good selection of dishes and very tasty. Dessert options plus a lot of different ice creams. We ate inside, but lots of seating outside as well. Free parking,...
Mark P . 2022-04-15
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We were greeted with warm and friendly staff then went and sat at the table, which was nice and clean. we ordered a quite quickly and drinks were brought out quickly for lunch we ordered a burger and fish and chips, both looked at tasted...
08p08 . 2022-04-13
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Food was really good...we love the feel of the décor and proximity to the shop However We are never greeted with a smile and always left feeling to turn up on spec without a booking is really inconvenient Service is usually on the slow side...
billcolson . 2022-04-01
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It is simply wrong to refuse cash. We don't need to go head long into a cashless society and then to a social credit system. No excuse to not accept cash payment and at the moment on serves the business to save some money which...
michaelheritage17 . 2022-03-26
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I came for lunch and it was great, from the lady who seated us, to the front of house service. The food was delicious and offered a very wide menu so loads to choose from including specials. We have booked for next week also and...
932tashap . 2022-03-21
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Welcoming, friendly team and food was GREAT. The coffee is fantastic and the cakes looked so appetizing. Thank you Tash for helping my daughter with choosing the ice cream.
Guide262820 . 2022-03-16
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Had a lunch here with my family. I would describe it as “all right”. But very overpriced for what it was. The staff were OK, but there’s no sense of being welcomed. A much better meal can be had at any number of village pubs...
OnAnOuting . 2022-03-15
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Sunday lunch (slow roast belly of pork) was OK but the service was poor. Waiter service inattentive and very slow, even though less than half the tables were occupied. I reluctantly gave the staff a tip as it’s unfair to penalise the staff for bad...
barryaH7522JC . 2022-03-13
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My son in law booked a table on line for 5 for 12 noon today. When we turned up we were told it had been booked for outside!! Who in their right minds books an outside table in March when it's 7 degs and one...
thelmah_12 . 2022-03-05
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We had a lovely afternoon lunch in the cafe after a cold start to the day. The atmosphere was cosy and made us feel relax and gave us time to rewind and enjoy our mother and son time together before another start to a busy...
Luladowning30 . 2022-01-30
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We are usually regulars at Cobbs and it never failed to disappoint, until recently. The quality of the food itself is definitely worse. My partner had the burger and it was not only over cooked and dry but definitely a cheaper burger than what they...
Scarlettbroome . 2022-01-09
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We had the roast beef which came lovely crispy roast potatoes, parsnips, Yorkshire pudding and a side serving o carrots, red cabbage and Brussels sprouts to share. All covered with gravy but ask for extra! The sprouts were unfortunately very hard and the service a...
Abi E . 2021-12-20
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I dropped in to Cobbs Farmshop coffee shop last Friday for a coffee at 10.30am. It was an unpleasant, rainy and windy day. As I bundled myself in to the cafe I was greeted by an equally cold and unpleasant member of staff. No greeting...
htwilliams2016 . 2021-11-01
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We arrived at Cobbs as a family of six for the pumpkin picking after we thought we would try our luck in the café. When we arrived it was clear they where very busy, we where greeted by Zoe who was more than accommodating and...
kjp2390 . 2021-10-28
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Arrived en-route home. Popped in for pot of tea (1) a Coke and a toasted Teacake. Three young people were at the reception area chatting amongst themselves. No acknowledgement of us standing in front of them,until the usual“hrmm”. Was shown a table and menu. Order taken. After a good 15mins and Two attempts of Calling across the cafe for attention I asked where our order was as another table who arrived after us had already started their meal. He went away towards the kitchen but upon returning he went straight back to the reception area with no indication of what the delay was. At that point we got up to leave. Having got as far as the Shop area I looked back and said there was a lack of Customer Service skills. They were non existent. A lady member of staff who didn’t identify herself came over and asked if we had a problem. Really ?I reiterated my feelings to her. There was no apology, no empathy , Nothing. She also went back to join her colleagues. We walked out. I sent an email message to the store with my comments. No acknowledgement. That says it all .Perhaps management need to learn “Customer Service.”
Roger W . 2021-10-28
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The lunch menu looks good but the offerings are very ordinary. Dishes described as ‘skin on fries’ came out as chips, chicken and mozzarella panini dry panini / chicken and certainly not melting mozzarella. Saddened to I’ve say I’ve tasted better in a Costa. Presentation, ambiance and pretence of posh eating venue doesn’t succeed in persuading you that you’ve had a good experience.Good food quantity but had indigestion after only a few bites.Card payment system, always asking if you want to pay a gratuity seemingly a way of making you feel guilty if you don’t. Have been before and liked the occasion but will be very cautious about trying here again anytime soon.Service was attentive and quick.
PapaBob . 2021-10-07
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What a pleasant surprise!Last time I visited I was disappointed .Today was a special friends birthday so was apprehensive but it was convenient for both of us coming from different directions.Greeted by the manager ChrissyFriendly, nothing too much trouble, was quite okay when we changed our mind and wanted to sit inside.All the necessary fresh table wipe downs done. Staff were friendly, smiling this time and quick with orders, drinks Food was tasty and noticed the manager welcomed All the diners personally which was also different from last time. staff were attentive and smiling. Well done
sheilah m . 2021-09-28
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Popped in for coffee, tea and a piece of shortbread and waited 25 minutes for it to arrive. Couple on the next table received their drinks and breakfast within 10 minutes! Tea, cappuccino and shortbread were very nice though..
AntonyJay . 2021-09-26
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We ordered our coffee and breakfast which was very enjoyable. When it was time to pay I offered a twenty pound note which was refused as Cobbs DO NOT ACCEPT MONEY only electronic transfers! This is not stated anywhere when accessing the restaurant or by the staff when you are seated. Unlike shopping where you can choose to leave and return the items this is not the case in a restaurant that takes the payment at the end of the meal! There has not been a single documented case of Covid infecting cash and of course anyone handling cash would use a hand sanitiser. This is just a very badly implemented policy that is blindly following the dangerous path to a cashless society. If you share my opinion then shop elsewhere.
imsmith2701 . 2021-09-17
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I met friends recently at Cobbs for lunch. It wasn’t busy inside and their Covid measures were good.We waited quite a long time to be served, but when the food arrived it was tasty ( I can only speak for myself here as I didn’t taste my friends!) I had the BBQ chicken quesadilla with salsa and it was very good. my only gripe was the salad was on a hot plate!We wanted water, but it was impossible to get anyone’s attention, I eventually had to call across the cafe!After our main course was finished we sat for about 15 minutes before someone came to clear the plates, she only took half of them and never came back for the rest. We were not asked if we had enjoyed the meal or if we would like desert . When we decided to pay there were no staff in sight , several people were outside queuing to come in but staff were nowhere to be seen. I went off to find a few of them chatting amongst themselves. The waiting staff were all young people so possibly had little experience of customer service, but this could be improved so easily with a few tweaks and some good training.
NannyRoRo . 2021-08-24
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As a paid treat my 87 year old mother rang Cobbs on 17th to book a table for 3 people on 18th. (She had to ring me for the phone number as she has no mobile/computer) She booked the lunch for 12.15.We arrived on time and no booking was logged!! No apology and treated like the mistake was ours!! Fortunately there was one table left outside. Lucky that my elderly mother is weather strong. Only on leaving and paying did I spot blankets by the till (not offered). Waited ages for food, they forgot the sugar, water, coffees. I had to go back inside to inquire. For an expensive farm shop where we are regular customers it’s a poor show.Will be doing lunches at The Pelican Pub up the road from now on.
Sally-ann T . 2021-08-19
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Stocked up before going back to Hornchurch; everything we bought from fresh veg to bread and chicken Kiev's were simply amazing. Please open a branch in Essex!
LordHornchurch . 2021-08-07
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My wife and I were on our way to the Pig Hotel near bath and decided we wanted to have something to eat and drink half way there and rather than stop at a service station we used a website called ‘theextramile.guide’ which tells you about great places to eat just off the motorway so we put in that we were approaching junction 14 on the M4 and Cobbs Farm came up as an option so we thought we would give it in try.It is about 6 minutes drive from the motorway and there is a farm shop to which the cafe is attached.Service was friendly and attentive and the staff observed COVID safety protocols wearing masks and keeping everything spotlessly clean.The food was great, my wife had a heritage tomatoes salad with Buratta and I had a Caesar salad with chicken, both were delicious and good portions. They did great coffee as well!There were lots of home made cakes and pastries available for afters but we decided to do without as were quite full and new that we were going to have a full 3 course dinner later on that evening.The shop was great with meat and cheese, all locally sourced if not from the farm itself.My overall view is that this is an excellent place to stop if you are on a journey but also a great place if you live locally which judging by how busy it was the locals are fully aware or others used the same website as we did.Highly recommended!!!
Jonathanpc61 . 2021-07-20
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Visited here without booking on the of chance they had availability. Thankfully we were in luck. We were greeted by a lovely lady who sat us efficiently and politely helped us get checked into the venue.We ordered the asparagus brunch and crab cakes which was do die for the asparagus was amazing and so glad we where told we could purchased this from the shop. Our coffee was just as splendid! Unfortunately we couldn’t managed a cake however after being informed of how popular they are we decided to take some away with us.We had such a pleasant visit to Cobbs and would absolutely recommend to a friend. Staff friendly, service is efficient and the food is delicious!
Roving17749902950 . 2021-07-14
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One of the best cafe that I have been to they are so friendly and the staff welcome you with a smile
336karap . 2021-07-08
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A good venue for a break on your journey. Located about 1 mile from Hungerford. There is a fairly large car park. The restaurant is large and very popular. . There is a decent menu, the service is good and the staff are friendly. The store is worth a visit and is quite famous for fresh asparagus when in season.
Maurice G . 2021-07-08
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Amazing staff, amazing food and would definitely be coming again, food on time, very clean and the service was amazing x
alexnI302UV . 2021-07-07
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