Clock Tower at Northwich in Cheshire West and Chester

Odered the curry and it was horrific. The only to describe is curried water with bit of chicken thrown in, no thickness or consistency at all. I told the guy it was just water and the popadoms were stale and he just said 'oh right' and walked away never to be seen again Won't ever be going back

Sunday carvery was great and very good value for money.

Only good for a carvery on Sunday. All other food takes a back seat.

Visited Wednesday lunchtime. Relatively quiet. Great service and lovely freshly cooked food.

Excellent food and service it was recommended and lived up to expectations 👌

Food was cold and tasteless for the price I will no not be eating there again

Went in for a few drinks, staff were very friendly and helpful, could have a laugh with them food and drinks are reasonably priced and the beer was great and they had a great selection and something for the kids to do on site

Came here with my family and wow! Service from start to finish was amazing(so nice to see a happy smiley group of people wanting to look after you) the food was lovely and was served piping hot! I also tried something new and out of my comfort zone as I normally drink Guinness and when I ordered a Guinness I was told that they brew their own beers and their Trailblazer is much nicer! And I can honestly say it is !!! We will definitely be returning!

Came here for a birthday lunch, nice atmosphere, good food and friendly staff. Highly recommended.

Regularly visit when I have time spare. Everyone is friendly, the manager is both attentive and diligent, food is always good, and there's a verity of music to suit everyone's tastes.

Lovely surroundings, we had a booth to ourselves near the bar. Ordering was quick and easy. Hubs had the carvery which he really enjoyed. I had Wexford Chicken which came on a hot plate; all the food was hot which is unusual nowadays for some reason. The vegetables were cooked just right. We were there whe England was playing Slovakia so the atmosphere was busy, the staff were very well able to deal efficiently with the queues at the bar. Thoroughly enjoyable visit.

Nice food, a little on the expensive side, but you get what you pay for.

We just left a different pub we decided not to eat at due to atmosphere and overpriced. This place I can honestly say the staff and service was the best and most accommodating I have ever witnessed. The kindness and communication skills was slim to none. The team you could see it's an atmosphere here that is very comforting. The food was beautiful. A couple of suggestions was the gravy was very thin and roasts was very lightly cooked taking away from the feeling of a roast potato. We are meatfree and the chef even took his time to talk to us about the gravy content. My 11 year old daughter spoke of how kind the server was and how it was nice to see the staff paying interest in the customers unlike the other establishment we left which she described " just about the money " Thanking you

The service was good the food tip top and outstanding full marks on service

This is my local and we've been visiting for years . It's always lovely, food nice and staff !

Called in yesterday for a carvery and was pleasantly surprised with the surrounding, the food and the staff were outstanding. I will definitely be coming in again!

Excellent service, food and atmosphere. We are new to the area and have been twice within a few days, once for a meal mid week and again just for drinks on a Saturday evening both occasions were excellent. Quick and polite service and great value, we'll probably be visiting quite often. Visited again on a midweek evening just for a drink, again good pleasant service nice atmosphere.

Popped in for a quick drink while waiting for my train, friendly staff and atmosphere, very reasonable pricing too!

A huge but interesting designed restaurant where you order via an app and are serviced by robots. Great menu too Well worth a visit an asset to St Helens

Nice pub the carvery looked good

Excellent food and good all-around service.

The service was the best customer service we have received in a long time. Jake and Nathan had so much time and patience for our endless requests, and were so cheerful throughout our meal. The food was also delicious. We ordered chicken nuggets for the kids meals and they were fresh chicken breast chunks so we were really impressed with the quality of food for a childs meal. Great food and even better staff!

Lovely carvery even though we got there quite late in the day they were still replenishing the foods. Everything was really tasty at a reasonable price and very attentive service

Very polite staff, very good service, and not to noisy

We have had another great group night out at the Clocktower. The staff were as friendly and helpful as ever and are great at dealing with large and small group. The food is lovely too - highly recommend.

Went to the clock tower today and can quite honestly say I'll not be going back there , having been told we have to sit on a table for two in a cold part of the pub near the door where people are back and two ,when the food come out the chips where cold and stewed and beans looked like they'd been left in a pan overnight , so come on clock tower get your act together incourage customers not drive them away

Bad customer service and rude manager. Ordered a Heineken with lemonade top, the girl served it as a bottle with a glass of lemonade, thought nothing of it. About 3/4 of the way through the drink I spotted on the back of the bottle in small letters 'alcohol free'. I asked the manager if I could get an alcoholic drink of the same value as the non-alcoholic beer I had been served, and he said "well you've drunk most of it already now, we can refund you for the lemonade". Why would I want a refund for the lemonade? All I wanted is a beer, is that to much to ask in a pub? It's really not the customers fault if they were served the wrong drink and it wasn't obvious on the bottle that it was non alcoholic, I shouldn't have to study the bottle before accepting a drink just in case the bar staff are incompetent. If you go here just check the percentage of your drink first 🤣 and avoid the manager!

Unfortunately, we won't be coming back. We came here for Mother's Day. It was fairly busy, but the staff handled our food and drinks orders very well. We didn't wait very long for the food to show up, and when it did, it was delicious. Decent value for money too, especially the carvery. Sadly, that's where the good service ended. We decided to order three desserts after finishing our meals. After waiting 25 minutes, we asked for an update on the desserts. We were told by the waiter that they'd be out "in 5-10 minutes". We waited a further 15 minutes, asked for another update, and again, no desserts. No information either. After another 10 minutes, I decided to go to the bar and request a refund. Upon explaining we'd waited almost an hour and that I wanted my money back, the server walked away and said he'd "sort it out". While he was walking away, I doubled down and said I wanted a refund, but he ignored my request and went into the kitchen. Then, only one of the desserts showed up, and it was lukewarm. The other two desserts were entirely absent. We sent the dessert back, and only then did they give us a cash refund. An unfortunately awkward and tedious ending to what started out as a nice evening out together. Some of the staff here need to be more communicative, and if the order had been forgotten about completely, then honest, too.

This was by far the best meal we have have had in a long time. The staff were friendly and very helpful and the food was delicious. We will definately be making this a regular trip. Warm and friendly atmosphere and wonderful staff. Will highly recommend to anyone.

The food as always was absolutely gorgeous. The staff are SO lovely, they make such a special effort to make sure you have everything you need and are comfortable etc. My mum has a guide dog and they even go that extra mile for him, bringing him a bowl and some treats and things. Absolutely amazing place to be

Lovely carvery had lots of choice clean toilets and tables lovely staff

Lovely lunch time meal & dog friendly 😀

Ive only eaten on a couple of occasions and always found the food excellent. My main reason for a visit is your lovely choice of lagers, especially the gold. I'd also like to give a big thank you to Lisa and Syd who keep a cracking pint with a great atmosphere and a warm welcome, nothing is to much trouble for this couple. But pub manager's would be nothing with a bad team, and in Zoe, Alex, Ryan and Ellie they have the best of the best. They show me how to use my mobile, play great tunes and it's always done with a laugh and a smile. There a credit to Joseph Holt. Thanks Andy.

Amazing food and super friendly staff.

Excellent food and service! A very pleasant environment! The staff are friendly and attentative! I would highly recommend 👍

Food was fantastic, great service always good to be served with a smile 😃 i would recommend clock tower to anyone, also great value

Excellent service, 15 minute wait for food perfect! Come out nice and warm! Chicken is beautiful and would recommend the lasagne!

This was supposed to be a course of the smaller plate menu! People waiting for 10mins while the staff where in the kitchen chatting, We won't be back

Good cheap food & nice atmosphere.

The meal was really nice and all the staff were fantastic.

I came for the festive menu at the beginning of December and for Christmas dinner on Christmas Day and everything was lovely. The food was tasty and incredible, the staff were welcoming and nothing wasn’t too much to ask - such hardworking and lovely people. I would recommend going to the Clocktower to anyone, especially if you’re looking for some good grub and a place to drink with friends.

Had a lovely Christmas dinner here - all the staff were friendly and attentive, making sure we had a really nice Christmas Day. Thank you.

Had a meal with my wife and grandson my wife has got food poisoning we had the same meal fish and chips she came down with it the day after we had it.

Great food and great service. Pub decor is really nice and clean. Staff were friendly and helpful. I would recommend eating here.

Had a brilliant festive meal the food was hot and tasty great atmosphere highly recommended

Another great night at the Clocktower for our Christmas meal out. The staff were as always really friendly and helpful and made it easy to organise the night for 20 of us. The festive menu was great and we all enjoyed our meals. Definitely recommend and we will book in again.

Told the staff half the kebab wasn't cooked properly and they took the plate and said oh well. Won't be going back to spend money on a meal I had to leave most of. Shame as had nice meals there before!

Relaxed venue pleasant staff especially Jake who is knowledgeable smartly dressed and courteous. An asset to the establishment...,well done Jake

I have been to the clock Tower for a wake today. Lovely service and wonderful buffet. Plenty of choice. X

Only popped in for a pint. Friend had a curry. It's what you would expect from a pub. Friendly atmosphere friendly staff.

We booked the Christmas lunch here. Our first and last visit. If I’m honest, I didn’t think the meal was so bad (I had the Bahhumburger so didn’t have the veg) but the others couldn’t eat the sprouts and carrots as they were very hard, and I believe the meals weren’t overly hot. However when we complained to the manageress (I think that was her title), we were told in no uncertain terms that the food is temperature probed before it is served - there were 10 of us so I find that difficult to believe - and basically ‘hard luck’ if the veg wasn’t to our liking. She has a bad attitude and hasn’t done the Clock Tower any favours. Next year we’ll be going to the Woodpecker/Clockhouse.

Came here the other day and it was lovely ! Me and my friend had the steak baguette and it was lovely, steak was tender and so tasty, the staff were amazing and very attentive will definitely be returning

A lovely meal and lovely service

I thoroughly enjoyed my visit to The Clock Tower. I had the Chicken Wrap, and the Salt and Pepper Chips, and they were delicious. I had the Sticky Toffee Pudding with Custard for desert, and it was delightful. The staff were really friendly, and welcoming, enhancing the overall experience. Five stars for the fantastic combination of great food, and great hospitality!

I had 3 fishcakes as a main( it was a starter) my friend had buttermilk chicken and we shared a dish of chips. Absolutely fabulous! We decided to have 2 puddings and share half each as we couldn't make our minds up. The apple and almond pie; mmmm. The cherry lattice pie; also mmmm. Heaven on earth!

Not a lover of chain pubs but this place has changed my mind. On the 2 occasions we have visited we have felt so relaxed & welcomed by the lovely staff. The food on both occasions has been absolutely delicious . Full of flavour...cooked beautifully & hot. Will definitly return when in the area again. Keep up the good work team.

Staff very friendly, 5 of us had carvery, all veg and gammon lovely, beef nice but got little of it. Cut so thin. Turkey was crumbly and dry Need more serving on bar. Waited ages on Sunday

Had my gender reveal here on Saturday in the new function area. The service from start to finish was superb. I will definitely be using this function area again and would 100% recommend to anyone. Thank you for making the evening so special. X

Waited awhile for carvery meats all a little dry

Decent food and service. Large car park. Wheelchair accessible

Went out for family meal.10 people.went to get carvery at 6.15.Children’s meals took a long time.Adults had carvery at 6.15pm.(so we could all eat together) carvery leftovers.End of gammon joint no Turkey,dried up beef.Yorkshire puddings we’re inedible.staff made you feel like you shouldn’t be ther.They didn’t smile ask how your meal was or thanks for coming.Just stood talking between themselves.unwelcoming staff when we last went.Won’t be returning.

Had a super meal for tea on Tuesday afternoon..Lisa was so warm and friendly and very accommodating..we both ordered the steak and ale pie and it was one of the best pub pies we've had in a long time!this lovely looking pub deserves to be much busier...it's very much a hidden gem in northwich that the locals need to discover....your missing a trick folks!..Will definitely be visiting again very soon!..keep up the good work Lisa!

We came here for a carvery and the staff were friendly and polite. The food was very nice and there was plenty of choice. The only slight criticism is that they could do with more seating

Nice place for Sunday carvery or mid week tea. Brilliant service, good food with reasonable price tag.

Around 20 of us went for their Diamond buffet and it was delicious, lots of choice and all really tasty. The staff were as always really friendly and helpful and Ryan and Lisa made it easy to organise. There was more food than we could eat and we were given boxes so we could all take some leftovers home. Definitely recommend and we are booked in again.

Lovley carvery best gravey I've had out for a long while meat was lovley good choice of veg Friendly staff 10/10

Called for a carvery looked a nice place on entering bar staff was friendly,ordered 2 carvery’s was about 1230 and people where queuing for carvery so thought everything would be nice and fresh which was not the case Queued for about 10 mins and there was only 3 people in front the carver guy was back and forth the kitchen and talking a lot staff just seemed to be hovering around the kitchen door after finely selecting my carvery there was no gravy all staff had gone the carvery guy had gone for his little walk again even allow there was 10 + people waiting at this point few mins went by then got someone’s attention for more gravy. Finally got back to the table and it was not worth the wait peas like stone roast potatoes like brick all seemed cold gravy was tasteless I didn’t eat it,the server came around asked if everything was ok I told him no and reasons why he apologised and walked off though me might of informed management for the manager to come over but nothing finished our drinks and left with our plates still on the table. £12.50 is cheap for a carvery but there are plenty of places around doing carvery on a Sunday so pay the extra few pound and go somewhere where you will enjoy your Sunday roast

Lovely food, lovely friendly staff and reasonably priced and well worth the 1 hour drive. 5 stars x

Couple of decent vegan options including on Sunday instead of a roast (no vegan roast option but didn't expect it tbf). We last went for the women's world cup final and that reserved us a table for 6. Good pub, decent and well priced drinks. Meat eating friends were very happy with their carvery post game

I couldn’t speak anymore highly about the clocktower. The atmosphere is relaxed and friendly. The cheese pie is the greatest!

The food was lovely. The staff were really friendly and couldn’t do enough to help. We will be returning very soon.

Absolutely lovely place, 😍 👌 👍 🥰

Lovely evening here for my birthday, food was lovely and the staff were too. Been here many times and never disappointed

We visited yesterday for dinner and drinks and can't fault a thing. The barman (Alex) was really friendly and welcoming. He seems a really hard working bloke working on the bar aswell as bussing tables. The rest of the staff the same. Really friendly. Our...

As a Publican its fantastic to get a night off away from your pub. Me n the mrs always call in The Clock Tower to see Lisa n Sid Since they took over they have transformed the place. I rarely set foot in here before. The meal we had tonight was again first class and served piping hot The team they have are engaged and switched on. Thank You Holts on a fantastic appointment to Northwich 11/10

I called for lunch, my first visit to this venue, or indeed anywhere in the Joseph Holt restaurant chain. I was warmly welcomed, and chose from the extensive menu, a main course and a drink. There was no problem swapping items on the menu from...

Had a few drinks here Sunday of last week. The staff were friendly and the drinks were fine so there were no issues from us. We didn’t eat whilst here but the Roast dinners looked and smelt very nice!

Food was excellent only problem was it was very warm inside could have had a few blowers to cool the room

We had the pleasure of been greeted by the wonderful and beautiful team Shannon and Ellie. We had a 70th birthday party there Saturday 2nd September 2023. We were well carter for... from the time we walk in to the time we left 4 hours later Shannon and Ellie, looked after us fantastically they are a dynamic duo... All the staff are brilliant... we would recommend the ambience of the place to be of 5 star ***** grade.... food is so so so good and the drinks are brilliant.... Will be back again and again and again..... thanks a million to the excellent brilliant customer service that you and showing us..... highly recommended the experience 👌 👌 👍 👏 🙌 The irish man .....

Went with family of 7 lovely staff so welcoming and decore was beautiful 3 had lasagne and 3 had carvery (baby is is only 3 months old 😂) everything was good didn’t have to wait too long for food only complaint we had was the...

Does everything just about right

Came here sunday to celebrate with my friends. Tables were clean and food was appropriately priced. The array of food choices was exceptionally good, and they were able to give me a list of allergens for each item. As someone with a severe nut allergy this is important and something that makes or breaks my view of a restaurant. Staff were kind and welcoming, and they checked up on us throughout the meal; not in a way that seemed irritating but in a way that suggested they genuinely cared whether we had a nice dining experience. Special thanks to Nathan who was patient and kind despite us coming in 15 minutes before the kitchen closed and didn't make us feel rushed 😁

Fantastic food all came really quickly and piping hot and the staff are lovely so friendly and polite and the service was 5⭐

Had a lovely family meal 15 of us. Good food, great staff/service. A nice atmosphere and very clean. Prices are good would recommend

Lovely food, great service and very welcoming. Hardly any wait for food which was great for a starving child!

Came in for a quick pint before our train. Decent pub.

We used the them for a venue for a birthday party. Buffet was nice, staff were friendly. Really enjoyed it.

Lovely friendly staff, nice food, what more could you want 😁

What a lovely dining experience! The food is excellent and well presented and top notch service from the staff…they are all very friendly and welcoming and serve you with a big smile! 😁

Always great food, money off drinks from 8pm every night, friendly staff, great service! Been coming for a long time so that says enough!

We went tonight to celebrate my daughters birthday.Everything was fantastic from start to finish.Food was exceptional and Staff were very friendly, welcoming helpful and nothing was too much trouble,really would recommend,such a warm friendly place.

My partner and I visited lastnight for some dinner/late night grub. The atmosphere was really calm and relaxed. My partner placed an order at the bar which consisted of crispy buttermilk chicken + bacon + cheese wrap, salt and pepper chips, crispy chicken wings, and...

i haven't been here in a while. i was very impressed with decor, the atmosphere , the staff , well about everything. we arrived as a group of 12. which was no problem. And the food was lovely. definitely be returning . thanks guys for...

A night out with friends we all had different food off the menu .Excellent choices of food perfectly cooked and presented .Staff were extremely friendly and helpful.Will be visiting again very soon

Good carvery but a few items missing but we're Brought out later reasonably priced though worth a visit

Food was OK, good for the price but nothing special

I felt really relaxed in the pub. We had two drinks and food and top quality. The waitress is really lovely and friendly. Would come again. I noticed it changed a lot since we came 4 years ago. To be honest I recommend it.

Food was amazing. Lovely friendly service

Went for the Sunday carvery and was extremely disappointed with the food.The meats were very dry and the vegetables had obviously been out for sometime as they were cold. The parsnips and roast potatoes had been cremated and inedible. Topped off by cold flavourless gravy. Was going to ask them to microwave it for us but no staff around. We left and doubt if we would go again for food

The menu is very limited!!!! Service was good, venue is tidy and clean 👌..