Clarence Brasserie & Tea Room in Windsor and Maidenhead

Way overpriced for what it is. Aimed at tourists, with people propositioning passers by in the street like some cheap bar on the Spanish Costa. £4.25 for a coffee! In a regular cup. £10.95 for a scone with a small pot of jam and pre-packed clotted cream that had a skin on & tea/coffee. An additional £5 for two small egg mayo and cucumber sandwiches with the crusts cut off (having crusts would have added value). The place was noisy and chaotic and has absolutely no atmosphere that you would expect from a ‘brasserie’/tea room. You’d at least expect to feel relaxed instead of stressed. The staff couldn’t even be bothered to say goodbye to us when we walked past them as we left. Another example of the typical tourist trap in Windsor that underdelivers and overcharges.

To be honest this was a big disappointment. Visited today as part of and buy a gift thing so had already paid and probably over the odds. The. Waiter just brought us the basic package and the only reason he gave us a menu was to choose out hot beverage. Once this was done, they were swiftly removed. Drinks arrived followed by a 3 tired sandwich stand. Bottom layer had 4 finger sandwiches each, two Philadelphia and cucumber and two egg and mayonnaise; there was no choice offered! The second had two tubs of clotted cream and a pot of jam. The top layer had two hot stodgy scones that were so hot they created condensation resulting in a soggy base. There was not patisseries offered at all. With a glass of Prosecco as well this would have normally come to £20.95, certainly not worth the money. I’ve had a lot of cream teas over the years and this is probably one of the worst.

Delicious fish and chips and very friendly service, you must visit this place. we recommend❤️❤️

We went for Afternoon Tea.What a waste of time and money. 4 finger sandwiches each. 2 Philadelphia and cucumber and 2 egg. There were no other options offered to us. The only cake served were warm scones with ‘soggy bottoms!’and they were horrible and stodgy. The staff were not friendly and the atmosphere was not great. Totally would not recommend this place.😭

Great little find. All the food was great. Thanks

Lovely little tea room near Windsor Castle, gorgeous fruit scone with the afternoon tea warmed, with the right amount of jam and cream. Choice of tea aswell, and I really enjoyed the chai. My partner said one of the best lattes he has had and the chicken, tomato and mayo sandwich was good value for money and nicely filled. It was my partners birthday and I had mentioned when we entered and the lovely ladies in the cafe bought over a slice of chocolate fudge cake and sang happy birthday to him. Very lovely gesture and not in the slightest expected. Thank you very much for making our visit extra special. Highly recommend a visit.

The staff was very friendly, didn’t have to wait long to be served. An overall very positive experience. Will be back soon!

The best place to eat after visiting the castle, highly, highly recommended for the service and food

We chose this place for afternoon tea based on good reviews, but the reviews were WAY different from our experience. It was totally lacking in atmosphere, had truly lousy service, and produced food that was mediocre at best. NOT a good choice for an authentic afternoon English tea despite Windsor Castle being in view just a block away. There are many far better choices in Windsor, and I recommend avoiding this one.

Perfect place to eat for a good price and professional service

Run by a Portuguese family, this restaurant is a must, very friendly staff, great location with Windsor Castle views, and the food far above from all the other tourist places in Windsor, compliments to the Chef Flash, best Stroganoff I ever had, will come back for sure while in Windsor

Run by a Portuguese family, this restaurant is a must, very friendly staff, great location with Windsor Castle views, and the food far above from all the other tourist places in Windsor, compliments to the Chef Flash, best Stroganoff I ever had, will come back for sure while in Windsor

What a great fantastic place went for farthers treat for windsor castle entry and afternoon cream tea clean and tidy very welcoming happy helpful staff presentation of sandwiches and scones and present and coffee brilliant definitely need a visit if visiting windsor also definitely recommend

Great overall experience! Service was quick and efficient and the waiter was very welcoming. Food was really good and portion sizes where healthy. Would definitely recommend

Came for a snack & drink after a walk around and it was exactly what we needed. They offer afternoon tea at 3 different price brackets, the cheapest being 10.95 - looks great. We went for hot drink and slice of cake. They also have a gluten free apple pie. Worth a trip if in the area!

Perfect setup for lunch as we spotted it when we came across the alleyway. The service was friendly, and the food was tasty, especially my beef stroganoff. Well done Clarence 👏

I don't give them 0 because you can't, but it seems like a disaster to me. Bad service, the two ladies who are there give terrible service, you can see how they treat other co-workers badly and I have been able to witness that in few places. Please, if you don't want to work, retire and give the opportunity to people who do want to work. The food meh, it's not as good as people say. I was guided by the reviews you have, the restaurant has a good location, it is normal that they do not care about the service they offer since it is a place for tourists and then not to mention that they do not explain the menu to you and if you want to buy a fish dish to share since it is a portion for two people, they tell you that you have to buy one dish per person, but you cannot stay to eat there, we wanted to try several things, it is not only fish and I don't see anything wrong with being able to share. We were several people and we ordered a lot by the way. Greetings and I hope that you improve the service and that the two ladies who are there are called to their attention so that they have more charisma, we are people, not animals.

I ordered a pot of tea, and was very disappointed to be given a pit

I usually don’t write reviews but I had such a negative experience that wanted to warn people. I was sitting outside and went inside to use the toilet. One of the women working there prevented me from going in a very rude way saying toilet is only for customers. I explained to her I am a customer and she still insisted and even demanded to show her where I am seated. I have never ever experienced such a rudeness in a restaurant before and needless to say I will never eat here again. Not to mention that food wasn’t good at all. Especially cheesy mash was awful.

0 stars from me: Very unaccommodating staff. We were prepared to have our pants pulled down and pay £33 for three teas and three scones (3x cream teas) However, our boy wanted a slightly more expensive milkshake instead of a tea (we obviously offered to pay the 95p difference) This was a huuuuuuge problem to Clarence Tea Room as 'the cream teas only come with tea, coffee or a soft drink' After a discussion with two members of staff and several refusals later, Clarence Tea Room finally agreed to our original request of a milkshake instead of a tea and we pay the 95p difference... We were disgruntled by this point, so we left unable to review the food. Since reading other reviews on the food, I'm so happy this was the case. Phew.

Recommended 👍🏻, very delicious food (the overflow of spectacular fish and chips), very nice place and very good service

I used to love coming to clarence tea room all the time , I brought some friends before , when my friend ordered a ham sandwich the waitress said that they can’t make it because there too busy 🤣🤣…..today I sat outside the table waiting to be served….the waitress walked over and said “sorry but we can’t serve you because we have bookings comming soon” even though the table I sat at wasn’t reserved. You guys knew that I was a regular. I won’t be coming back again 👍🏻

This place is located closer to the Windsor Castle, I had afternoon Tea with my friends. Everything was Ok

We stopped her for an early dinner with our two children after exploring Windsor. The owner and staff were really friendly and it was lovely to sit outside with a view of the castle. Food was superb, we had the beef stroganoff and quite possibly the best lasagne I’ve had! The kids had the pizza which a beautiful light focaccia. Would definitely recommend!

I always love bringing my friends here when they come to visit. It’s a family owned business that serve yummy food. The afternoon tea is so worth it as well. You can choose different scones (fruit, plane and gluten free!). The staff are always so friendly and welcoming. Defo recommend

Great place for Patronon Tee. We had a lot of fun.

They were kind. Don't forget to enjoy afternoon tea set at the restaurant. Coffee and scone were good! Also, lasagna was delicious.

Scone was average. Not freshly baked but at least warm. Clotted cream not fresh and in a prepackaged container. "Iced" tea was ice cubes in a tea cup. Very disappointed.

We visited Windsor Castle and once finished, thought we would get a bite to eat in the village area. We lucked out with a table outside in the courtyard. We had afternoon tea served with sandwiches, scones and a pot of tea. Service was speedy and the waiter was quite funny and attentive. We thoroughly enjoyed our tea and treats.

Tried six places in Windsor before this one for a gluten free sandwich or gluten option. Not only did they have plenty of options, they wet so welcoming. Friendly, happy and a lovely atmosphere. We sat outside as the weather was so good. I actually choose the goats cheese and caramelised onion sandwich and had it toasted, they even did it as a club style and made it three layer. Also had a delicious iced latte. Highly recommend, opposite the castle entrance, tucked away and a beautiful street to sit in.

What kind of crappy restaurant is this? There are obviously no seats, a lot of empty seats, and then it keeps saying that someone has made a reservation. The outside staff clearly said that you can sit, and then someone comes to kick people out. This is my first experience of being kicked out in a restaurant. , so bad.

Muy simpáticos , muy típico muy buen precio para el afternoo tea. El lugar es muy agradable y el servicio estupendo. Sin duda recomendable

Kept me waiting even though there is empty table.

Limited seating inside but tables in the street were nice. Good selection of cakes. There's not many non-chain options in Windor for tea and cake so was happy to find this place.

Nice pub/Italian in a quiet side street. Nice service, delicious salad and good tea, what more could you want for lunch. We sat outside in the shade, anytime again.

Great atmosphere, lovely food. See you again soon. Thank you ☺️

Cute place. Right across the palace, waited there for our admission time. Excellent tea. But there is an extra charge for marshmallows, be aware when ordering drinks

The perfect scons, egg sándwich for breakfast with a great View and service

Room and Staff were excellent. Bed was very soft and comfy. Breakfast was delicious and had a good spread too.Shuttle service was on time and courteous. Only issue I had was that I have not yet received the refund of CAD 100 till date as promised while making my billing.

Delicious food and at a fair price for being located very close to Windsor Castle, I had a delicious macaroni cheese! And Alberto is a very good Portuguese person, I recommend him!

Delicious cream tea, with views of the Windsor Castle, in a cozy alley!

Had a cream tea as a gift. Unfortunately there wad a problem with our voucher, however the staff and owner couldn't have dealt with it better. All was sorted and we had a lovely tea.

What a great surprise! Always wanted to treat my family for a nice afternoon tea. Initially booked one for London over our holiday however during our day trip to Windsor the weather turned out to be a little rainy. We then decided to look for a place where we could have an afternoon tea and the Clarence came up on the suggestions. It did not disappoint. Tasty, casual but still with a touch of very old school grandmas house. The teas were very tasty. The scones were to die for! And the price was very cheap too! If you’re looking for a place around Windsor for an afternoon tea I highly recommend this! PS: the Victoria sponge cake was the best I’ve ever tried!!!

I visited this café near Windsor Castle with the expectation of enjoying a classic cream tea. Unfortunately, the experience was disappointing. The scone served to me was unexpectedly frozen inside, which was a surprise I did not anticipate from a place that offers cream tea. Although they did reheat it in the microwave after I expressed my concern, the quality did not improve significantly. The tea itself was also underwhelming. The staff did not acknowledge the issue with the freshness of the scones, which added to the dissatisfaction. I refrained from making a fuss out of consideration for the pleasant day out with my friends. Overall, I was hoping for a fresh, delightful treat next to such an iconic location but was let down by the quality and service.

We went the Monday after Easter and the area was very crowded. They were able to get us a table even though we had no reservation. My husband had cottage pie that he said was excellent. I did one of the tea time selections and it was really nice. My very picky teenager had a chicken salad sandwich that she said was one of the best sandwiches she ever had. I highly recommend this family run business directly across the street from the castle. Excellent food!!

Worst experience of my life, there is rat in front of the restaurant.

The old lady farts the balls giga bitter and insulting I do not recommend, To avoid absolutely if you are a foreigner + empty card plus it is crazy cold and there are rats in front of the restaurant

Nice service but fish and chips tasted really boring. The cakes and the teas are very tasty.

Steps away from Windsor Castle and a great spot for cream tea. Plenty of food with a glass of sparkling for only 19 euro a person

Estuve comiendo con mi familia el domingo 17 de marzo de 2024. El trato fenomenal, la comida abundante y buenisima, los precios muy bien. Lo regentan una familia portuguesa. Fuimos por que tenian buenas reseñas. Totalmente recomendable. Muito obrigado.

Segunda vez que venho a este restaurante super agradável. Mesmo 5 anos após, segue com a mesma atmosfera impecável. Atendimento cordial por um portugues e toda a sua familia. Paninis deliciosos e o melhor Fish and Chips que comi. Somente elogios!

Straight down the hill when exiting Windsor Castle, and you see a few tables outside marking the entrance to Clarence Brasserie and Tea. A wonderful little place with good sandwiches and teas. The owner is quick with a smile and seats you for fast service and hot tea or coffee.

We booked months in advance as part of an experience for a milestone birthday. We arrived 5 minutes before the booked time and said that we had a reservation. The disgruntled waitress looked at her screen and seemed to not find it. She then grunted at me for the booking form, and then seemed to find the reservation. There were no tables with a reserved plaque on, so we had to go to a table at the rear of the cafe which had not been cleared. It was hurriedly cleaned but when we sat down the table was sticky. At this point Miss Grumpy waitress caught my attention to say that there was a table clear at the front of the cafe should we want to move there, which we did. When we sat at the table this was no better than the one that we had just left. Again, hurriedly cleared with sticky table. After we sat, the table was started to be set, which should have been done as part of the reservation. We were asked if we had any food allergies, and we did not. After a little while two cappuccino cups arrived with a tea bag in each one, then one tea pot with nearly hot water. Then the Prosecco arrived. What a laugh. It was cheap sparkling wine, and we barely had half a glass each. Next arrived the cream tea which consisted of flat skinny sandwiches of cream cheese and cucumber and egg mayo. There was one scone each with a pot of jam and a carton of cream which was not even served in a pot. So say that we were disappointed is a gross understatement. There could have been more served as a cream tea which makes the price extortionate, for example a couple of strawberries, pastries, cakes, macarons (as they had them in their display cabinet) etc. We have had better cream teas at our local garden centre. Grossly overpriced. Service non-existent. Atmosphere terrible. To give it a one star is extremely generous. Will never visit again.

Just had drinks to appreciate the setting Efficient friendly service by a sweet young man who was responsive and nice to all the tables. The decor is tasteful and nostalgic of quaint England. Vast selection of herbal teas such as White pear which we enjoyed. They kindly made me a lovely cappuccino with my Almond milk without issue. We didn't know they did breakfast but if we return to Winsdsor, we will certainly come for it :)

This is in the middle of the tourist space, therefore expect prices to reflect this for the four of us. Beyond that fact, this was a very nice cafe. The food was well prepared and tasty. Coffee was excellent, best I've had in recent years (I know!). The staff are friendly and welcoming. Once sated, step over the cobbled road and play a bit of Royal Hopscotch

Popped in on a Sunday afternoon. What a little gem of a place. great food and service

Ein wirklich sehr schönes und attraktives kleine Brasserie in einen wunderschönen alten Haus. Hier gibt es nur wenig Plätze aber es ist immer etwas los Punkt der Service und das Personal sind sehr freundlich und hilfsbereit. Die Preise sind wie in der Gegend um das Schloss Windsor herum normal überteuert. Wir hatten den Glühwein und eine Coke Zero dazu Fish and Chips und Knoblauchbaguette. Die Fisch und Chips waren hervorragend und das Knoblauchbaguette war auch ziemlich gut.

Repas excellent dans un cadre fort sympathique, le jeune serveur nous a rapidement pris en compte et servis des plats exquis. Je recommande vivement leurs pâtes au fromage et saumon/epinard.

Nice looking place, but I ordered a freshly squeezed orange juice which clearly wasn’t. I queried it so they had every opportunity to do something about it, but they just insisted. Hence the bad review.

Fantastic tea room, great service, lovely food, we had afternoon tea and couldn't fault anything, wasn't rushed, perfect

I went to do some Christmas shopping in windsor and after a while me and my family were all very hungry and wanted to grab some food we walked around windsor and came across this amazing place we were greeted at the Door and were directed to our table all Staff were very accommodating and very polite ,even though the place was very full and there were people waiting for a table they all had a smile on there face and a very positive attitude they weren't rushing anyone and even though we were expecting the food to take a while it was all handed to us quite quickly , the place was clean there toilets where clean and smelt lovely and there was staff going in there to make sure there was enough toilet paper and that it was clean they had wet floor signs at the front and made sure people could see them which was very good as we had a toddler with us and we made sure that she didn't run . It was a great experience and I will definitely be back and I do recommend it ..

Excellent service and very good food

Way overpriced! And was going to charge £1 for an extra jam

Nourriture excellente ! Rien à redire… :)

Nice welcoming tearoom near the castle. Tiny sink in the male WC, really fit in the small space effectively, haha.

Me and my family finished our adventure in the castle and we was all very hungry so we were on the Hunt for a perfect resturant to eat and I must say I'm very glad we stumbled across this amazing resturant , we were approached by the owner who was portuguese but i must say his French was impeciable he took his time explaining the menu to all 8 of us he was very patient and friendly all waiters were very polite and the service was amazing we got our food very quickly and the coffee was amazing i couldnt stop drinking it and even got one to take on our walk afterwards ,the food was amazing and the portion were perfect for the price i would deffinatley recommend the fish &chips and stroganoff but all the food was amazing we had a bit of everything starters, mains, deserts and all was amazing if I ever visit the UK again i will most definatly be visiting Clarence again 10/10 if u haven't tried u really should or you will be missing out

Je ne recommande pas du tout, le fish and chips était xxl et les pâtes bolo n’étaient pas supers. Quant au service, les personnes n’étaient pas très avenantes

Pretty and quaint cafe close to Windsor Castle. Has limited seating indoors and some seating options on the street as well. Is well-known for afternoon teas, but I found the tea options to be slightly overpriced. The sandwich and coffee were decent, service was quick and efficient. They have two small unisex loos inside.

Good service and good food. Great place to get some food and drinks if you're in windsor. Great owners.

I took some clients here and was very impressed with the premises. The food was excellent and the staff very friendly and professional. I highly recommend this place to anyone wanting to have a lovely time. Many thanks to Mr Alberto and his team.

Had an amazing afternoon tea and lunch here. Calamari and Fish & Chips super crispy without being greasy, would definitely recommend and come again. Scones were fresh and perfectly soft but not dry. Great service from everyone and convenient from the entrance of the castle

Thank you for a lovely afternoon tea! Delicious!

nice restaurant close to the castle. had the fish and chips and it was really good after a long walk on the castle. they also offered afternoon tea but did not take it.

Siamo venuti a pranzo dopo la visita al castello di Windsor, il locale è li vicino. Ha sia tavoli all'esterno che all'interno, noi abbiamo optato per questi ultimi visto non faceva molto caldo. E' un grazioso locale, semplice ma accogliente. Abbiamo ordinato dei sandwich e un afternoon tea (non dei migliori ma per il prezzo va benissimo), nell'insieme per un pranzo veloce lo consiglierei . Personale gentile

Lovely lunch experience at the Clarence Brasserie. So pleased there was a selection of gluten free options available.

Arrived after a long walk. Saw a member of kitchen staff walk out all scruffy scratching their bum and wiping his sweaty face with a kitchen cloth OUTSIDE where the tables are. Needles to say we stood up without ordering and moved next door.

Stopped in for cream tea in the afternoon after seeing all the great reviews but found it to be just average at best. The scones were fairly good but the tea itself was not very flavorful for Earl Grey. The smoothies were similarly just okay. Perhaps other menu items are better but if you’re looking for a good English tea, try some place else.

A late lunch/tea time respite in the shade of umbrella seating. Simple but tasty lunch options and a cute cream tea. Slightly slow but friendly service.

The scone and tea were great. The staff left a sour taste in our mouth. Visited the tea room to experience an afternoon tea, which we did. While there, we watched staff turn many groups of 2 out of the inside to sit in the cold and rain, stating there was “a large group of Spanish” coming in. As the groups of 2 left they were followed by groups of 3 or 4 and they were promptly seated. Also, the older woman on staff was rather rude, curt and inattentive. Overall a poor experience and visit, the snack was good though. If we find ourself back in the area again, will seek out another location.

scone和clotted cheese的味道很好 就是价格有点点贵

Great spot to have lunch or just to have a cup of tea :) Super friendly staff, portuguese folks will feel like thery're at home :P Highly reccomend the saphire earl grey and the apple pie with cream, it's a must!

A comida é honesta apesar do prato apresentar apenas um purê com carne a bolonhesa. Servem um copo de água nas refeições e como não tomo água nas refeições coloquei a referida água dentro de minha garrafinha. Fui surpreendida com uma garçonete que começou a gritar em altos brados comigo. Tentei explicar que não iria pedir mais água, pous não tomava nas refeicoes e que um copo dagua jáservido nao faria diferençaao local. Dai ela continuou a gritar que eu havia deixado pingar no chao. Verifiquei que havia UM pingo no chão embaixo da mesa próximo ao meu pé. Fui exposta ao restaurante inteiro pelos berros da funcionária. Se quiserem ser maltratados publicamente, com razão ou sem razão ali é o local ideal.

Turned away by incredibly rude waitress who claimed there was no space, despite there being several tables available. It looked cramped and noisy inside. Would not recommend.

Uma simpatia o proprietário!!! Comida boa. Lugar super agradável. Valeu demais conhecer. Voltaremos para o chá! 😊

Doesn't seve anything but drinks until after 3pm. Was told to sit outside then told we cannot serve food.

A wonderful place near Windsor Castle! It was my birthday and after visiting Windsor Castle, hubby and I dropped by this quaint tea room for lunch/tea. My hubby secretly asked the staff to sing me a happy birthday (he asked them while I went outside to take photos of the place). Boy was I surprised when they all started singing and they brought me a cake and a candle! It was so sweet of them! Best birthday ever! THANK YOU to all the staff of this place! You all are wonderful! We will definitely be back! Of course, the food, the tea, and the service were all excellent! Kudos! :)))

Great place to eat next to Windsor Castle entrance. A variety of food options. Outside eating as well as inside.

The cutest little place for lunch! I had the ravioli and my wife had the salad and a panini. The ravioli was SOOOO good that I had to lick all of the sauce off the bowl. Highly recommend!

Nice spot for a cream tea, faultless.

A great place for tourists and locals right in the middle of Windsor.

We’ve been here before and sat inside which is very nice but due to hot weather sat outside under umbrella. Cream Tea was delicious, the scone was warm and tasted freshly baked, soft inside. As I don’t like cold egg the chef did ham finger sandwich to go with the cucumber and cream cheese sandwiches. A popular place but a problem in the kitchen meant quite a wait and I’d finished my tea by the time the scone etc arrived so ordered more. Friendly, accommodating staff. A nice atmosphere and right near Windsor Castle.

Bel endroit pour y déguster le fameux fish and chips

Good food but they should let us know when the kitchen is closing. They also mistoke the order and there was never a waitress around

Had a lovely afternoon tea here, the location is great, right out side Windsor Castle so great after exploring the castle. We were running late for our booking, after calling the manager was great and said don't worry just come when we were ready. The staff are all friendly and helpful. Had a lovely time here.

Wij hebben na ons bezoek aan Windsor Castle hier koffie en thee gedronken met een groot stuk taart. Het terras voor de zaak zat vol dus hebben we binnen gezeten. Het interieur is een mix van oud en nieuw maar gezellig. Door de drukte wel veel geluiden uit de keuken en personeel dat een beetje chaotisch aan het bedienen was maar verder een leuk adresje in een gezellig straatje.

Friendly service good food. Recommended.

Called in for a warm drink and slice of cake, and was very much welcomed even though not taking lunch. Seating inside with room to move, and we could clearly see that the owners worked very hard and had a nice rapport with staff and customers. Nothing wrong with what was served and prices were as expected. Would recommend.

We stopped at Clarence for lunch while visiting Windsor and we can’t say enough about this restaurant. It was highly recommended by one of the guards at the entrance to Windsor Castle and she was so right! We had the chicken, mushroom, and cheese crepes and one of the fancy cream teas with sandwiches, and everything was wonderful. The friendliness of the owners and staff must be mentioned! They were so accommodating and personable.

This quaint sidewalk tea place was wonderful. The afternoon tea was everything we expected it to be with a wonderful atmosphere. The soldiers marched down the street a block away and the proprietor saved our table while we ran down to watch. I highly recommend this little shop.

Freundliche Bedienung,nettes Ambiente. Gerne wieder 👍