Chatwins in Cheshire East

Stopped off on 🚲 ride, some lovely looking sandwiches on offer, opted for a lovely cake, ☕ could be larger

Takes ages to get served despite there being enough staff behind the counter. Apparently it takes 3 people to serve one customer now. One to serve the hot food, another to slice and butter the bread buns and another to fetch the cakes. That's what happened on a previous visit. Even when it's busy they won't move off the cake counter to come over and serve you. I get the whole cross contamination thing but what's wrong with washing yours hands before going over to serve someone or is that too much trouble? A lot of the time there seems to be people standing around doing very little when they could be serving. They no longer sell fresh sandwiches but pre made ones that have been sat there all morning. For what they charge I expect them to be freshly made not hand me one that's been sat there for good knows how long. You'd think that they'd be prepared for the lunchtime rush but instead, they've never got half the food ready. Go before 11am and nothing is ready. Go at lunchtime and they've always ran out because they haven't baked enough. Go after 3pm and you may as well forget it cos they've got nothing left and are clearing everything away. There's never a good time to go. Told me today it would be another 15 minutes wait before the pies were ready to come out of the oven. That's on top of the time it took me to get served. Why at half past 12 lunchtime have they never got anything ready? While I was there 2 customers walked out as they hadn't got what they asked for and weren't prepared to wait. Like people have got nothing else better to do but stand around for 15/20 minutes waiting for a pie and a sausage roll all because you can't be better organised. You'd think seeing as this is their busiest time of day they'd make sure to have stuff ready and put more in the oven so they don't run out all the time. Went in today and there were no saugage rolls, no pork and apple, no meat and potato and they no longer do Cornish pasties. There were two steak pasties left which looked fairly anemic. The counter was almost empty of hot food and as usual there was a member of staff wandering around doing nothing. She looked over at me twice as I waited to be served then walked off. Great service (not!) I ordered a steak pastie as I hadn't got time to stand around waiting for a meat and potato and when I got outside and bit in to it, it was stone cold. By the time I went back, there was only one left which had to be reheated as that was also stone cold. I was tempted to say forget it and ask for my money back but that would have inconvenienced me even more. Every time I come here I just get messed about. If I wanted a cold pastie I would have gone to Asda and paid half the price. Place has always been a joke but these days it's worse than ever. Years ago it used to be staffed by old aged pensioners that dilly-dallied around and didn't know what they were doing and took forever to serve you. These days it's staffed by kids who couldn't care less and you still wait ages to get served and charge you an arm and a leg. The only reason this place is still open is because they've got no competition. If we had a decent bakery/deli in Alsager this place would be shut in no time. Place is overpriced and if you sit inside to eat they charge you even more. It's actually cheaper (and possibly quicker) to get a carvery at the pub down the road than buy a sandwich from here. Won't be bothering anymore. Every time I've been here in the last few months it's just dreadful. It takes so long to get served that by the time it's your turn, the people in front of you have taken the last pie or sausage roll and they expect you to wait ages for more to come out of the oven. Why can't they make sure they have enough ready when they know that it's going to be busy? Every time I come here I end up getting wound up and frustrated. Won't be bothering again. Cheaper and much more pleasant to get a sit down meal down The Plough.

Save your money! Yes it looks lovely inside but everything is so expensive. We bought 2 turkey and stuffing baps and I was astounded when she asked for £12.50! For that money I could buy a turkey joint and do a full roast dinner for at least 4 people. The service is shocking, the staff are so preoccupied and don't even smile. We thought we'd visit for a treat but it turned out to be an expensive mediocre sandwich. I'm sorry but I won't be visiting again.

Excellent food and speedy service. A bit pricey but worth it for well filled sandwiches and delicious cakes. And the hot chocolate was actually hot.

Takeaway breakfast bap . Well cooked a bit expensive ( north of £6 ) well I suppose I did creep just inside the Cheshire border . Can’t complain very nice . Would definitely visit again. Money buys Quality sells .

Good food, expensive, clean, no friendly customer interaction from staff

Despite alot of staff it was slow service and a bit confusing how to order.

Food ok , bacon etc was a bit dry

Nice food / cakes but served after a long wait by (in our case) a young miserable member of staff. More expensive than the big chains. Massive mark ups for eating in despite having to clear our own table. Shame as it’s a local business but won’t be back.

Terrible service, having been in the queue and placing an order another staff member, serving a customer further back in the queue comes and takes the items I've ordered. After flagging I'd already ordered the last items I got told I could have something else by the employee taking the items. After noting I thought this was wrong the staff members called over the manager. No surprise the manager was the employee that had taken the items I'd ordered and disgracefully told me to order something else. No shock that she shrugged it off with an oh well attitude. This is what happens when you apply Peters Principle to service, think someone needs some proper training is customer service!

Went for the cheese & onion pasty. The pastry was extremely flaky & messy but nice however the filling was not the best, extremely small portion & didn't taste the best.

Terrible Tables dirty. Food was expensive and little of it

I purchased a tuna mayo salad box today, something I have purchased many times before. I am extremely disappointed with the quantity of salad items included, both last week and today in comparison to previously. It included a derisory 2 slices of cucumber and 4 small cubes of beetroot! I should note though, there is always a good helping of tuna. It isn't cheap at £5.20. Have staff been told to cut down or does it reflect an individual's view of portion size? Sorry but won't be visiting again, plenty more places in Alsager for eat in and take away Feeling very disappointed Debbie

Nice little bakery/coffee shop, always very friendly and nice food

Staff turnover means there is an influx of new starters so service seems slower somedays depending on who you get.

Nice place, very good cheese toasties and coffee. Will be visiting again

Excellent cafe and great cakes too Not the cheapest but its of fine quality so wothbthe extra pennies you spend

We ordered full English breakfast, the place was empty apart from one other table. We were told, after we had paid, that the sausages would be a 15 mins wait. 35 minutes later the breakfasts arrived. The beans were stone cold which I told the staff about and they just shrugged. The eggs were snotty. The 15 minute sausages were 20 minutes late. The bacon was fab, mushrooms acceptable. We had to ask twice for condiments. Nobody checked on the table to see if we were happy because deep down they knew it was poor and didn’t want the confrontation of us complaining. It wasn’t due to staff shortages, there were 4 staff on the front serving, 2 on the hot takeaway and 2 on the sit in cafe side and at least 2 in the back because we could hear them laughing. Overall we won’t be returning. Very disappointed for the price.

We ordered full English breakfast, the place was empty apart from one other table. We were told, after we had paid, that the sausages would be a 15 mins wait. 35 minutes later the breakfasts arrived. The beans were stone cold which I told the staff about and they just shrugged. The eggs were snotty. The 15 minute sausages were 20 minutes late. The bacon was fab, mushrooms acceptable. We had to ask twice for condiments. Nobody checked on the table to see if we were happy because deep down they knew it was poor and didn’t want the confrontation of us complaining. It wasn’t due to staff shortages, there were 4 staff on the front serving, 2 on the hot takeaway and 2 on the sit in cafe side and at least 2 in the back because we could hear them laughing. Overall we won’t be returning. Very disappointed for the price.

Great hot sandwiches. Well worth a visit

We attended for breakfast at 10.00. 3 customers dining in. Breakfast arrived 30 mins later but was lukewarm at best with some items stone cold. We were offered a refund but asked for a hot breakfast. We were then kept waiting. No apology given and poor customer service. We were in a rush so will be going elsewhere in future.

Visited today,lovely environment the only issue is the queuing which makes the waiting time longer,1 que for everything so even though I only wanted cakes I had to wait in the que for hot food,read a few comments about this,and especially when there are staff not busy or serving would of given 5⭐but this does seem like a little bit of a annoying Issue with people,other than this the cakes are amazing 👏

Never go wrong in choosing chatwins

The food here is of a decent standard but the prices are ridiculous. A medium sized breakfast bap of bacon and sausage is £4.70 or £6 with egg and mushrooms. Please note these are the take away prices you have to pay substantially more should you choose to eat in.

We had take away today. Very nice. Slightly expensive, but well worth the money.

Visited several times and surprised at the low rating on here. I do enjoy coffee and something freshly baked so this place has fit the bill on several occasions of late. Popped in yesterday, early morning. Friendly service, good coffee and we shared a vegetable slice or pasty. Sat outside and everything was delivered with a smile. Always seems busy here and hopefully they will continue to thrive in these difficult times.

Arrived at 2pm today and there was 3 people ahead of myself in the take out queue with 3 staff working. It took 25 minutes to get 2 sausage rolls and a danish to takeaway. The food was still very good but need to sort out the service.

Excellent prime steak pies. Granddaughter lives them.

Clean ,,,,friendly staff,,,plenty of food options eat in or take away

Alda getの中心にあって車をAsdaのパーキングに停めたら迷わずここへ！自家製のBreadやサンドイッチ、Bapなども揃っており、エスプレッソも充実！持ち帰りも店内での飲食も可能🉑　地元に愛されてる雰囲気ありありで、オススメです♪

Today 23/02/2023, I had my car in at the local garage so popped into Chatwins for coffee and a sandwich, I like their coffees so no complaints, however there breakfast sandwiches are a different story, I had the Bacon and sausage, wife had bacon and egg, first off your charged on every item you buy too eat in? However the other shops across the the road (by the way are as good if not better) don't charge you extra for having something to stay in, FOOD, this is where Chatwins falls down,plenty of bacon,that's the good points ...sausage was stone cold and tough, eggs should always be hot and NEVER solid unless the customer asks for it that way,soft to runny they should be,now you could argue I'm being hard, but right across the road is their competitor,and they have none of these down falls, price for 1 coffee and two sandwiches from Chatwins was £14.65.....My opinion well over priced for the quality of items,As I travel the uk weekly I'd rate this place 3/10 because I certainly wouldn't buy another sandwich from this store,overpriced and cold sandwich that's over cooked is a big disappointment....

They never seem be prepared for lunch, once again ( for the third time) there was insufficient warm food. I tend to go on the odd Saturday lunch for sausage rolls and cheese and onion pasties, and each time they have run out. At 11.55 am its a bit early to blame the lunch run being busy. Just once it would be nice to go there and be able to buy what I went for.

I visit here 4 times weekly with my friend who is in a wheelchair, the staff know she has special needs cup with lid and straw, they are friendly, helpful and great with my friend. We have tried other places but always come back here. Would like to see toasted sandwiches come back on the menu though.

Warm and quiet, but the coffee is average at best. It's a good job they are an excellent baker

Lovely, helpful staff,such a busy place still managed to smile,and cheerful conversation, will continue to buy chatwins cakes

Love the breakfast baps here. Pricey but delicious. Definitely worth a monthly pay day treat.

Avoid if busy. Went today and waited in a queue of people for nearly 10 mins while a girl working broke the World record for the slowest carving of white meat. No other staff assisted so walked out. Also I'm sure staff serving should be wearing gloves while handling food especially during a pandemic.

Nice cakes, service varies between indifferent to poor. If they are busy there is no effort to hurry things up or even acknowledge waiting customers. They only have two points of sale which are used by staff one at a time and leads to them queuing up to use it whilst customers wait even longer. Only one of those points of sale is used for takeout customers no matter how busy it is. God forbid you accidentally end up queuing in front of the cream cake counter and ask for a take out, as you will be brusquely sent to the back of the take out queue in a manner reminiscent of a sitcom.

Disorganised no clear signage to where you queue then wait 10 minutes to be told oh wrong queue

Having visited Chatwins today I was very disappointed. I ordered a cheese and onion toasty to be given a toasty with virtually no cheese and what was there had melted into the bread like butter making it very dry and difficult to eat, certainly not worth £6. I think they are using grated cheese and not enough. I will not be ordering a toasty again, unless they use a slice of cheese.

Fantastic bakery / cafe. Since moving to the area I exclusively pickup my bread and other baked products from here. Stop in at any time of the working day and you won't be disappointed.

The steak pies from here often appear in my dreams due to the heavenly tastes

Lovely, first visit, called in for a loaf of bread, came away with a few other goodies.

You only have to ask a local to know how respected this place is. Excellent selection of extremely tasty bakery goods. Sausage rolls, doorstep toast and Yorkshire pudding wraps to name a few. Expensive but worth it.

Called today for a bacon sausage and egg bap lovely well worth the money

Today I purchased a Tuna Salad box to take away. At a cost of £4.95 I expected better! Included in my box lettuce, 3 slices of tomato, 4 slices of cucumber, very little pepper bits and a few onions. 1 scoop of Tuna and I paid for a small scoop of homemade coldslaw. Very poor in terms of quantity- good quality but the price does not fit the amount.

Terrible Paid then waited for 24 minutes to get a coffee and a sausage bap . We were about to leave then it arrived. Too busy serving everyone else walking in istread of customers that already had paid and sat down ... we were not the only ones . Plus like everyone else putting prices up we use to go alot but will definitely give it a miss now till it improves.

Lovely cappuccino, great service & enough space to be comfortable. Obviously very popular as the customers were flowing in & out for cafe & take out bakes/sandwiches etc

Lovely food, they make your food order to your specifications so you can mix and match to get the perfect food. They have indoor and outdoor seating or the option to take away.

Absolutely disgusted and so embarrassed Literally asked to leave as we had sat down after unknowingly ordered takeout. We weren’t even asked whether we were eating in or taking away. Another customer even said as we were leaving that they felt embarrassed for us. Unbelievable is the only word.

So embarrassing and disgraceful. My wife and I were asked to leave the cafe today. We ordered food and a drink and sat down. Within minutes we were told to leave as we hadn't payed to sit in. We weren't even asked if we wanted to sit in or take out. We now understand there was a difference but felt so embarrassed in front of a busy cafe. The employee was SO rude. As we left another customer followed us out and expressed their embarrassment for us. Unbelievable customer service. Was it really that difficult to ask us 'eat in or takeaway'?

Still advertising breakfast box on the tv screen which they no longer do, That’s not a problem in it’s self but not a nice attitude reply

Lovely fresh food if a touch pricey.

Overpriced but nice food and coffee

Attempted to have lunch here but when we entered we weren't greeted by anyone so found a table and sat down. We were then sent outside by a snooty jobsworth member of staff because of Covid protocol, only to be called in again about 30 seconds later, whereupon no details at all were taken from us. So what the heck was that all about? We were wearing masks & had also hand-sanitised when we walked in the first time. Things only got worse.......we were there for 1245, so quite early for a lunchtime, but there was hardly anything on offer - no turkey, no beef, no soup despite all of them still being advertised. I ended up with a simple cheese & onion bap - no salad, no dressing, nada. And that cost almost £5, which was absolutely extortionate. Never again will we go there - overpriced, over-rated & rude staff. Do yourselves a favour, people, and go somewhere else where your business will be appreciated by welcoming staff & where you won't be ripped off.

Tables cutlery and floor could have been cleaner at 09:15 am. Not as we remembered it pre covid.

Sat in the sunshine at an outside table with our cake & coffee - cake as always fresh & tasty, coffee well just a milky coloured weak version for coffee !

Popped in for bacon bap and coffee, while visiting Alsager. Lovely experience, staff helpful and polite good choice of products, nice seating area. Definitely revisit when back in the area.

Nice food a nice welcoming and lovely staff

Savouries, cakes, beverages, bread etc... All good quality. Friendly staff too. Highly recommend.

Great food in Alsager, but spoilt today by rude staff who didnt prepare our food with the usual high standard. Very disappointed !!

Grate place for breakfast and a good selection cake and sandwiches 😀

Who can ever resist a Chatwins!! Bacon baps, savoury roll and pork pies are delicious. The coffee is also very good, only a 15 minute walk from our house.

Nice but a little expensive (17th May 21). Good service and selection. Clean WC. Nice atmosphere. Drinks and hot food is very hot! Although you can request a cooler drink I believe. Not as expensive as the Sandbach branch which was very poor value for money to eat in on 17th May also (got the order wrong as well, brown bap given instead of white). In fact I was the only one sitting in!

Good food just a bit slow on servings customer's

Great food, freshly prepared...enjoy!

Only three people allowed in at a time, so Nice and safe, great food, speedy service, love their hot meat baps

Very expensive quite snotty Staff.

Why go to Wright's. Lovely polite staff and decent food....

Great products as always from Chatwins, managing COVID guidelines well too

Excellent service and I have just finished a big whole meal bap and sausage. Excellent with big cup of coffee on a bright sunny morning. F A B

Daily lunch run here and always friendly staff and food is lovely

Excellent service good quality food

I popped in today at around 1:15pm to get lunch for four people. There wasn't a queue which was great & the staff were really friendly & efficient. The food, as always from Chatwins was excellent.

Chatwins are my favourite takeaway/sit in. Great quality carvery baps and salad selections The cakes are delicious and a real treat ! A couple of recent disappointments include that service could be more prompt given the numbers behind the counter and sadly sometimes the salad portions are a bit skimpy for the price charged. Overall though still my top of the baps.

Did have the sandwich, excellent.

Much more than a posh Greggs. Food always tasty especially the hot carvery baps. Only downside is being a little expensive but the quality is very good.

Great food but over priced. Supose you have to pay for quality though

Pleasant and helpful as always. Doing their best in these difficult circumstances

Friendly staff, lovely food, what more beeds to be said?

Really good food and friendly staff

Fabulous friendly efficient stafd

Food absolutely delicious and excellent service

To expensive and to many calories staff abrupt toilet wasn’t clean need more staff staff say not long enough breaks

Great pork pie and quality coffee

Had a lovely jacket potato with tuna.

Breakfast is a must, quality ingredients, friendly attentive staff, and a huge variety of decadent cakes to choose from to take home afterwards.

Enjoyed lunch, popular place on Sunday, had to wait a short while for a table.

Absolutely delicious deluxe hot chocolate and food!!

my mum and I love all our lunches here, the staff are very friendly and helpful, the food is fabulous.

My sister in law and I go most weeks for a coffee and the coffee is great, the food looks good too and the place is usually full of people having lunch.

Whether I pop in for breakfast , coffee and cake or Sunday roast bap , I’m never disappointed. Good service and good food

Friendly shop Have breakfast there with a friend now and then which is very tasty and good value. Also get a chance to take a cake home for tea.

Not as good as we thought .bacon was very hard .sausages not to our taste .service was excellent.and friendly though

great service lovely drinks and food such a pleasant place to spend an hour or two

Amazing great food at great prices!!

My wife called in this branch of what used to be a high quality bakery to get us a sandwich and a cake for lunch. The cakes are on the "eat in" counter so after queuing for the sandwich she went to the cakes to see what was available. She was told by the assistant she was not allowed to serve her and once she had chosen what cake she would have to re-join the back of the queue for take away!! Only one assistant on the take away counter so the queue stretched in to the street, We did without the sandwiches and went elsewhere. Unless you have lots of time - avoid this place!!

The coffee shop is very nicely laid out. The staff were very friendly and the service was excellent.

I was looking for somewhere to eat on Sunday morning and didn't want to eat cardboard food from Costa so came across this place as frontage on high street was very appealingHad the full breakfast and my family had toasties. all arrived fresh and was good . Coffee was decent for an automatic machine and the staff were friendly and helpful my only feedback would be to look at a music license for some subtle background sounds to help with ambiance. will come again and use as my regular Alsager drop off

Always very busy good food and service