Legh Arms in Cheshire East

Fabulous food, great choice of wine & beer. The dessert selection was lacking but the Manager did explain that this was due to an upcoming menu change

Excellent stay. Dog friendly. Great food. Friendly and helpful staff.

Lovely place good food fantastic roast dinner

Dreadful. We had a table booked for 8 to celebrate a birthday and the service and quite frankly the whole experience was hideous. For some reason my food cane a good 5 to 10 minutes after everyone else’s. I was sat wondering if they had just forgot my order as we were given no explanation so eventually when it came, I mentioned that I had thought I’d been forgotten and was promptly ignored….until the waitress returned to the kitchen and then the chef appeared and kept staring at me menacingly through the door port hole. Bizarrre. I had the nut roast which was randomly just poured over the top of the vegetables in some weird way as though it was a paste, I’ve never seen anything like it. As no one came to see if the food was ok I saught out the manager. I tried to explain how bad the food was a the weird bullying chef but he just muttered something about the nut roast being bought in. Not sure how that was relevant. I just gave up and went back to the table. When the plates were taken clearly I had not eaten anything but this again was completely disregarded, it was the strangest dining out experience I’ve ever had. On presentation of the bill I asked for the nut roast to be taken off and a surly waitress asked me what my problem was? The first question I’d been asked about anything to do with the meal. I tired to explain but she was less than interested, snatched the bill back and returned with one which I was assumed was it taken off. I didn’t even bother checking at this point, I just wanted to go… home for my husband to make me something decent to eat.

Pleasant pub. Friendly young barman

We pre ordered and had to wait over an hour to eat, the incosistancy in the food was incredible - some of the beef was overcooked and others a good vet would get it back on it's feet. The belly pork is supposed to come with all sorts but had no fondent potato, black pudding, kale, confit carrot - it had a couple of roast potatoes and a boilded carrot - how can this possibly happen on a pre order? The cheeseboard for 12 quid was rubbish - you could have put all the cheese provided on 3 crackers and you didn;t actually get many more than that anyway, rip off. It also felt like putting a huge yorshire pudding on a plate was a mask for the lack of actual food.

Restaurant quality dishes on pubfood prices. Rooms are tidy and warm.

The room was spotless, comfortable and very well appointed, with nice touches like the beer. The food was excellent: very well cooked, beautifully presented and generous in the portion size. Staff were friendly and helpful.

Lovely pub, excellent food & great accommodation. A very friendly pub with excellent service.

Good food and service always consistently offered here. We have enjoyed every visit here. It’s Dog friendly too! The staff are always lovely

Excellent Sunday Roast! It was the first time at the Legh Arms for us even though we live locally. Friendly greeting, nice restaurant area and ambiance. Roast dinner was first class, I had beef and my partner had chicken, both excellent! Will be back ☝️

Children’s burger was burnt, also asked for cheese and no salad but came back with salad and no cheese , took another 20 minutes to bring a fresh burger and it was tiny, mash potatoes were lukewarm, vegetables were poor and cold

Great venue, good food and pleasant staff

Warm pub atmosphere with hearty, and wholesome food! Plant based options clearly marked.

Stunning room great food perfect little Jem coming back for sure

Thoroughly recommend the Legh Arms for food and accommodation. Easy check-in. Great staff. Very clean warm rooms.

Live locally and regularly visit all restaurants in the area. Will never eat at the Legh Arms again. Arrived and shown to table with bench seat and asked to be moved as older and bench seats uncomfortable. Advised they were fully booked and could not move us. When we insisted the lad berudgingly agreed. Just to note only one further customer arrived in the entirety of our visit. Food served promptly. Okay. Chips overcooked and not hot but okay. Service from female wait staff excellent. The lad, not so much. Bill requested and completely wrong bill provided which was then snatched away by the lad. Revised bill arrived which also contained errors! Argument followed. Restaurant now appears to be run by a load of kids with attitude where the customer is always wrong! Indian Thali, down the street, serves good food with a smile. That will be our preferred choice in future.

Great stay beautiful stunning room everything one could want. Outstanding customer service amazing breakfast we are coming back! Exceptional value for money close to amenities hidden gem

Disappointing Experience Despite Being a Regular We visited this restaurant for lunch at 2:30 PM on Saturday. Although it was busy, the manager took our order quickly, which was appreciated. The food took around 30 minutes to arrive, but given the crowd, we understood the wait. Unfortunately, the quality of the food was not up to par. The burger was decent, but both the steak pie and steak sandwich were disappointing. The steak pie had tough meat inside, and the steak in the sandwich was also tough. To make matters worse, the whole sandwich was cold, including the stale bread. We were starving, so we ate everything, but tried to reach out to the waiting staff for assistance. However, they were overwhelmed, and no one checked back on us. After we finished, it took about 15 minutes for someone to clear the table. When the manager eventually came over to ask about the meal, we shared our feedback about the quality of the food. She didn’t really apologize and explained that the steak pie was from a supplier (despite it being listed as "homemade" on the menu). Regarding the steak sandwich, she just acknowledged the issue without offering much else. When we asked for a discount, nothing was initially offered, but after mentioning the poor quality again, a 10% discount was applied. Frankly, we felt that this gesture was not adequate, and it seemed like we were being brushed off rather than having our concerns taken seriously. Given the subpar food quality, poor service, and the overall experience, we won’t be returning. We’ve been here a few times before, but this visit has left a bad impression. It's a shame, as it could have been a good experience, but sadly, this time it was far from acceptable.

A lovely old hotel with a welcoming atmosphere and charming ambiance. A great place to stay in a very lovely village.

Lovely original pub. Not many left now. Food is excellent and staff are friendly and helpful. Great all round pub

I had a lovely meal with my family and the service and experience was excellent 👌

lovely pub with friendly staff, food excellent

Staff so accommodating available at all times food blown away out of this world the room everything I needed absolute 5 star accommodation fully recommended

Excellent stay. Excellent customer service. Staff were very friendly. Our room was really comfortable and of a high quality. We stayed for 3 nights. The breakfast was excellent. It is so good to have a fresh cooked breakfast served to your table. Very cosy and delightful bar area. We had dinner one night in the restaurant. The food was very good. Would highly recommend.

We have now stayed here on two occasions and it has been lovely! The rooms are clean and spacious with great en suites. The restaurant is wonderful, very cosy and great selection of food for breakfast and dinner. The staff are so friendly and welcoming!

Fantastic place. Food and drinks lovely. Lovely presentation of food. Very accommodating when wanting to bring our dog. Staff excellent, attentive and very friendly

Rude service, cold food. No apology. Won’t be returning. Overpriced and overrated.

We had planned to come in for a salad and ended up ordering a delicious roast dinner. I had perfectly cooked beef which was lovely and pink and my husband had the chicken. All the accompanying vegetables were delicious too and neither of us could resist eating some of the Yorkshire pudding.

Fantastic location, with parking. Room great and restaurant excellent. Staff very helpful and friendly. We would deftly choose to stay another time and make it a longer trip.

Really disappointed you refused myself & 3 others on Friday the 17th of jan a bowl of chips!! Kitchen too busy!? To fry some chips??

Fantastic country pub, location & service. Great local walks. Very Highly recommended ⭐️⭐️⭐️⭐️⭐️

Superb stay, comfortable and extremely welcoming from the moment we arrived.

Lovely,character village inn. Landlady is the perfect host. Always friendly and efficient. Dinner and breakfast beautifully cooked and presented. Room cosy and warm, equipped with nice toiletries. Would recommend to anyone looking for food and stay.

Lovely staff cooked me a great breakfast. Great old bar, look forward to trying dinner there.

***edit number 3****. After all this time, i have still not been contacted. Terrible place and terrible staff. ***EDIT*** number 2. Still no reply from the manager, even though he asked me to email him. I guess it gives me more fuel to leave more reviews all over social media. ***EDIT*** after posting this reply, the manager left a reply to send an email to him at the Legh Arms. I hasve sent 2 emails so far, and not had any reply. Absolute total disregard to customers. Every chance i get, i will post feedback regarding the shocking treatment from Legh Arms. The restaurant looks an amazing place. really nice scenery around the outside, looks nice and clean inside. we had a starter and i tried something the was recomended, but it was not to my taste. I ordered a very well done sirloin steak for my main course. I told the waitress, i need it cooked very very very well done, with NO pink inside. There was 4 of us at the table and we waited for 45mins for our main meal. People came in after us, and got served before us. We ended up having to go and ask where our food was. They brought out everyones food apart from mine. I had to wait a few more minutes. As soon as mine was brought out, I had to send it back, because the steak was not cooked. A short wile later, my food was brought out again, but then i had to wait a few mins for a knife and fork. I then had to send my steak back again because it was not cooked how i asked. Another few mins later, my food was brought out again, but once again, i had to wait longer for a knife and fork. I tried my steak, and it was still not cooked, so it went back again. I then also had to wait again for a knife and fork. And once again, it was not cooked as i asked. By this time, i gave up and had nothing, because everyone else was finishing their meals. This was meant to be a celebration for my birthday and it was a big let down. I will not be returning.

Great location very friendly staff. Very clean room and comfortable.

Only for food and very nice. Shame the latte came cold, replaced but was still just warm

This is a nice and cosy pub with good food, would recommend

Very enjoyable stay with friendly staff

Have been coming here for Christmas lunch on the 24th for a few years. It's always been busy so we reserved our table back in September. We needn't have bothered, it was quiet this year because they messed up Christmas. Arrived to be denied the Christmas menu because we had not pre-ordered. I informed that that the system never asked me too (including the day before when it did ask me to reconfirm). When I booked they hadn't even published the Christmas Menu so what was I supposed to order from? I was rudely told that others had booked in "June" and had managed it. Tables less than half full, maybe 1/3 of those there having a Christmas meal, the rest ordering from the standard menu. Plenty coming in and then leaving without ordering. I would suggest that their takings would indicate that many indeed had not managed it. The Christmas menu only contained four items, one of which was a burger which was on the main menu anyway! So for reasons beyond the wit of man, they decided that they were unable to prepare what is effectively a Sunday Roast with the inclusion of a sausage wrapped in bacon. On a positive note the waitresses were pleasant but not enough to offset the female host who appears not to cut out for a customer facing role. Bacchus, Coast, and The Bridge all busy. Guess we will be joining them next year.

We came for a family Xmas meal. We had pre-ordered our meal online as required by the restaurant. Service was almost non existent, we were sat for 20 mins before they took drinks orders. Starters came much later. I had to go to the bar to ask for someone to come and take some more drinks orders and a waiter then came to the table and said "Would you like some water for the table ?" I said yes and then he shot off without taking anyone's order!! The mains were a disaster, the kids got adult meals and my wife got cheese with her burger which she had asked without and we were told they were not reading the notes!! The food was stone cold, Luke warm at best. We were there for over 2 hours, mainly with no food in front of us. Same for all the other tables I noticed. At no point did any staff come over to ask how our food was so could not comment that they were all cold. For desserts they came and asked how many spoons we would need because again "we haven't read the notes"?!! At the end when they collected our plates the waiter finally asked how our meal was and we told him not very good and he replied "Oh" and walked off. Didn't ask why, or apologise. When we left they took the food off the bill which we thought was reasonable as we had paid £80 deposit and paid for drinks. Then after we'd paid they said they had meant to charge us for the food!! I explained the whole meal had been a dogs dinner and service was terrible,.and not only had they messed up the food but now the bill too!! They agreed then to not charge us for the food. All in all an awful experience. We used to go regularly as a family years ago so thought it would be nostalgic. It was really poor, the staff need training. It wasn't massively busy so no excuse.

Beautifully appointed pub with tastefully decorated rooms for a very comfortable overnight stay. Excellent staff too, without exception. Highly recommended.

Received an e mail from Legh arms re Christmas menu and as we have rated here numerous times we decided to drop in tonight about 6pm Asked for table but were told fully booked but we could use the bar area which was fine Went to bar and asked for Christmas menu as we had only been given the normal a la carte. Barman didn’t know if there was one (strange as board outside advertised it). Asked waitress but she didn’t know if there was one. She looked and couldn’t find one. Another waitress asked if she could help. Repeated conversation and she looked but couldn’t find menu either. She asked manager to come to see us. He said unless we had booked and paid a deposit we couldn’t have the Christmas menu. Checked the e mail and website. No mention Pointed out that we had come here for festive menu for many years and his rude retort was “well that’s how it works now” Left and went to the Bridge across the road which offered a very similar Christmas menu with no problem at all and slightly cheaper as it happens. Whilst at the bridge I looked at the legh arms website again and lo and behold there was table availability at 7.30pm which means there must have been time at 6pm. Obviously the staff and standard at the Legh arms has dropped as on the many occasions we have eaten there the food has been excellent I cannot understand how an establishment offer e mail marketing and a board outside advertising Christmas menu but when you call in you can’t have it.

We had the pleasure of staying over in this beautiful pub , rooms absolutely stunning and food I couldn’t fault . Will definitely be returning

Beautifully appointed restaurant and rooms, brewery have done a commendable job on this fine old building. Food was excellent, the breakfast perfect.

Great service in a nice venue serving good food and drink.

Lovely place, staff friendly & polite very helpful. We was super excited to eat here as the menu looked amazing. We had the hot honey burger and root vegetable salad. Burger didn’t really have any chicken inside and the bun was totally burnt. Salad was overwhelmed with beetroot but nice flavours. I wouldn’t have left a review but what seemed to be the manager came and asked how food was. Told him and he walked away and didn’t say anything. So the opportunity was there to rectify. Why ask if your not bothered.

Lovely pub, excellent food, friendly staff.

I write this negative review based on my family’s experience on Sunday 1st Dec. I had reserved a table on 28/11 for my son and family to share a Christmas lunch because we could not be together on Christmas Day. I was instructed to specify the Christmas menu when reserving a table and this generated a deposit payment request that I duly paid. I received an acknowledgement by email and shared this with my family. On Saturday 30th November I was asked to confirm our attendance the next day but nothing else. Upon our arrival I was disappointed that the manager appeared to not know of our reservation at all. We were sat down at a table and the normal Sunday lunch menu was presented to us by a waitress who also wished to explain what we had already been informed of that we hadn't pre-ordered food so could not choose from the Christmas lunch menu. I responded that I had paid a deposit for the Christmas menu but was not instructed to pre order our food. Had I been afforded the opportunity to pre-order our food I would have done, so but I did not receive a link or even any contact (I had submitted my email and personal number) the day before when confirming attendance to inform us that we must pre-order food. Perhaps this is a glitch that can be corrected because it appears that table reservations are managed by a separate entity. My son left the restaurant to explore the possibility of eating at a different restaurant in the village. In his absence, a third waitress approached our table to explain yet again what we “should” have done. Her interference was uninvited, patronising and most unwelcome, not least because at no stage did the manager or either waitress apologise or acknowledge our disappointment. There is clearly a challenge at this venue when ordering from the Christmas lunch menu and my primary reason to highlight this to other potential guests is so that they do not experience the disappointment at this time of year that my family experienced. Upon paying a deposit would surely be the ideal time to include a link to pre-order food and at the latest to contact a guest to ask why a pre-order of food has not been submitted when reconfirming attendance the day before . The manager returned our deposit on request but only as we were leaving the venue did he offer us an apology! I have had a business in Prestbury village for over twenty years and so of course i understand that mistakes happen.However, it is how errors and customers disappointments are managed that makes the difference. We were warmly welcomed at an alternative Prestbury restaurant without a reservation and without pre-ordering food we were sat down and offered a pre-lunch drink. We chose the Christmas traditional lunch menu complete with Christmas pudding. It was delicious. There was a world of difference in the welcome and customer service that we received, and i hope that the staff we encountered at the Legh Arms understand that a consequence of motivational feedback will trigger necessary improvements and updated customer service training (clearly lacking) that would prompt us to return.

Great food and the staff were very friendly

Breakfast wasn't as good as previously with delays in service and over cooked food

Great staff , clean comfortable rooms , everything you need

Visited while staying in Prestbury with friends. Been before and will go again. Love the pints of 'Pitch'. Lovely food as always. I wish this was our local.

Wonderful, inviting place. Excellent service. Super friendly staff. Excited to return. Thank you to John and team.

Excellent service, friendly staff, comfortable surroundings, lovely room with glorious bed and facilities, altogether a relaxing stay at a very difficult time for the family.

Lovely place to visit, dine and stay over - quality of the included breakfast was top.

We had the best time staying here.We stayed in the Dunham Massey room which was gorgeous.Everything was clean and tasteful decor.Well equipped.The staff cannot do enough for you.So helpful and friendly.The food was excellent at dinner and breakfast.

Great place, great staff amazing food and service.

Excellent stay, excellent staff, excellent service throughout

Everything about this stay was perfect, room was vey unique and clean, staff are very friendly and polite, would stay again without hesitation

Absolutely superb 👍. Lovely table and super staff . Best of all excellent food . Well recommend. Booked in again . Can’t wait to return

Great service and personel, fantastic breakfast were they prepare your choice in the meny a la minute. Tried the evening meny that was very good aswell. The room , comfortable but a bit worn. Carpets on the floor , very worn old windows, but functional. Very calm and pleasant at nights , had good sleeps. Highly recommend in total .

Nice food and presentation but ruined by look warm Sunday roast and warmish gravy.

An absolute pleasure to spend the night here. The food and the amount of options on the menu even for vegans like us, is out of this world! You can clearly taste the love for food prepared by the chef.

Excellent pub hotel. Rooms were first class. Staff very pleasant. Food and drinks were all excellent.

Great location, ideal off road parking on site, wonderful greeting on arrival, great staff, lovely room, excellent food - absolutely no complaints.

A very good roast with locally sourced produce. A young, friendly team of staff with an assertive Manager in situ.

Fabulous stay attention to detail excellent. From greeting at entrance to comfy bed and fabulous food and fresh milk in room. Perfect. Only thing I would add is that remember to enter car details in laptop by bar.

I stay regularly and am made to feel very welcome, nothing is enough trouble

Good and friendly service in a beautifully restored old pub serving delicious food. Hotel rooms are clean and spacious, with a modern touch.

Very nice old pub that has been beautifully restored. Food was very good and rooms are very comfortable

Great pub great staff great food good atmosphere

Nice pub, beer and service is also good

Called in for a couple of drinks while staying in Presbury. Lovely well kept and comfortable pub. Great service too.

Fabulous fabulous little historical pub! Definitely worth a visit, stay overnight. Food is delicious, rooms most comfy, staff very pleasant, history to die for. Loved our visit there yesterday.

Great place where old meets new......great rooms, clean and tidy with everything you need and a comfy bed! Restaurant great too, excellent food and friendly staff that made me feel welcome. Would definitely return to this place.

Nothing much more i can say about this place that hasn’t already been said . It’s a shame we only had one night here . Great from start to finish . Front off the house guy ( sorry never got your name was very professional and friendly ) The star of the show though was Cole. Her service was first class and extremely professional , even gave Dexter our lab a lot of loving . Lovely scotch eggs !!! Thanks all We will be back

Excellent service with comfortable and spotless cleanliness and comfy rooms in the lovely village of Pressburg.

Breakfast underwhelming, evening meal pricey! Vine tomatoes? Barnsley chop small! No pate on a sat night, is this not your main evening? And the smell of cigarettes in beer garden straight into your bedroom was awful ! No privacy glass in bathroom? However we had a nice stay just some things a bit off! Would come again to see if we just had an off stay

Beautiful rooms and service. Good pub food. A great place to relax or use as a Base to travel around visiting places.

Highly recommend, so comfortable clean and attention to detail ....complete value for money

Very nice place, lovely pub and excelent food. Very nice and helpful staff

Excellent food and friendly staff

Didn't stay here but atmosphere and food was lovely. Service was quick and friendly staff. Thank you

Sunday lunch. Cold food, young (quite stupid) staff who don't know the basics. Poor customer service. Will not go again and have informed friends as this has happened twice now. Forget it people.

Lovely setting, great atmosphere, friendly staff to humans and hounds & a great menu! Ben, in particular, was most impressive.

Really inviting pub, the staff are very friendly and the food was excellent

Visited this evening. As I am vegetarian I always check menus before visiting.i was looking forward to the mushroom Wellington Sunday dinner. Unfortunately I was advised that they didn't have it available. My husband ordered the beef and I ordered mushroom pasta. I had to ask to have the oil drained from the pasta and even after that I couldn't eat it. I advised the waitress who just shrugged and I was charged the full price. My husbands meal was cold but he did not want to send it back Definitely won't be returning

My sister from the US stopped so we had a family meal there sister said the room and experience was fantastic we all said the meals we had were excellent

It was not great! I was a walk in, looked down his nose at me, made to feel like an inconvenience and could not answer 2 simple questions. I left and went to the Legh Arms in Sale, 100% better experience!!

Great atmosphere with lovely food. Pub was busy but staff still very attentive and polite.

Excellent service, food was delicious lovely friendly staff. Could rate rooms as didn’t stay .

Unfortunately I am writing because I have just had a less than ideal experience in this pub. I ordered a coke from a pleasant young man at the bar, he replied by saying "We have Pepsi Max, is that OK?" To which I said that was fine. At this point an older man with grey hair, whom I assume was the manager as he was not wearing a uniform but a shirt and trousers, snapped at him quite nastily "Never do that again". This bothered me for two reasons. 1) He was telling an employee not to serve me the product I asked for but give me something else without informing me. 2) Far more importantly he quite nastily reprimanded a member of staff in front of customers. This left me very uncomfortable, I dread to think how the younger employee felt. I don't believe it is right to scald employees in front of customers and it is never ok to speak to a less senior colleague the way he did over such a minor issue whether there are witnesses or not. The whole thing left a rather sour taste in the mouth so we left after one drink and I don't imagine we will be returning any time soon.

Unfortunately I am writing because I have just had a less than ideal experience in this pub. I ordered a coke from a pleasant young man at the bar, he replied by saying "We have Pepsi Max, is that OK?" To which I said that was fine. At this point an older man with grey hair, whom I assume was the manager as he was not wearing a uniform but a shirt and trousers, snapped at him quite nastily "Never do that again". This bothered me for two reasons. 1) He was telling an employee not to serve me the product I asked for but give me something else without informing me. 2) Far more importantly he quite nastily reprimanded a member of staff in front of customers. This left me very uncomfortable, I dread to think how the younger employee felt. I don't believe it is right to scald employees in front of customers and it is never ok to speak to a less senior colleague the way he did over such a minor issue whether there are witnesses or not. The whole thing left a rather sour taste in the mouth so we left after one drink and I don't imagine we will be returning any time soon.

From first arriving and being greeted with such a warm & friendly manner by the lady (from Devon) every aspect of our stay was nothing short of perfect! From the lovely young team working the bar & food service, to the gorgeous pub area & stunning garden, the beautifully appointed room (Hare Hill) We had lunch sat outside, evening meal inside & breakfast & each of the meals were delicious…could not fault any aspect of our stay & will most definitely be back again!

Absolutely wonderful experience. High quality inn with beautiful boutique steeped in history. Wonderful team and beautiful food.

A smart modern take on a country village pub. Food is to the usual Robinson's standard, a cut above what you get from other pub chains. If you take a window seat you can watch rich people driving their supercars through Prestbury.

Walked into the pub this morning to see 90% of the tables on the back covered in empty plates, glasses and rubbish...inside were 5 staff just talking having a laugh and checking their tic tok accounts. Not professional and not the first time it's been like this. Management needs to get a grip as the pubs reputation is going downhill.

Lovely pub with great well appointed beer garden