Cardiff Airport Lounge in The Vale of Glamorgan

Quite a pity they're going to be adding further charges to pick up / drop off. Due to the overall low demand of the airport I can't see this being overly lucrative for them in the grand scheme. They should probably work on making the airport more attractive to people rather than less?

Parking was close easily walkable to the terminal. The airport is small so easy to navigate around with good facilities. I must give a special note to all the special assistance crew .For a small airport outbound and inboard they couldn't do enough absolutely brilliant way better than any other airport so thanks very much for being so helpful with my wife .An overall good experience compared to other UK and overseas airports will use again and again .highly recommended

Always support Cardiff Wales, parking facility and staff always helpful reception and security efficient and the departure room and bar facilities are clean and staff overall great. Biggest issue with return to UK early morning is limited baggage crews meaning a 55min wait this is a regular occurrence and baggage staff are quite rude and could not give a damn, probably short staffed and no job satisfaction. Big shame as i embrace the small airport feel, will continue to use this airport however any future early morning flights will use Bristol.

Very comfortable airport. It's just a shame there's not enough flights out of here

I have never seen a smaller and emptier airport than Cardiff. When I arrived, my plane was the only one on the entire runway and when I returned to Spain it was the same. The hallways were all empty. There are plenty of seats at this airport because there are hardly any flights or people taking planes from there. My return flight was the only one that left all afternoon and in the morning there had been only one flight to Amsterdam. Not many Spaniards come to Cardiff. On my Ryanair flight, I was the only one Spanish. The others were all English and there in Cardiff I didn't hear anyone speaking Spanish either

Not at £50 to park at Cardiff last saturday. Twh hours twenty one minutes for £50 outrageous.id rather drive to bristol. Ripped me off.

Enjoy using Cardiff airport, no fuss (because it is never very busy). There was quite a delay in the baggage reclaim upon arrival, and I don't know what the problem was. I will continue to try and support the airport.

Nice airport shame there's not more flights and destinations

The passenger assistance team were absolutely brilliant. I Required assistance outbound but no wheelchair was necessary but on my return I needed it & the team were so kind. They even took myself & Husband on a bus to the long stay car park. You are all an asset & thank you.

Fantastic place. VERY easy to use and great staff

Sofar everything going smoothly, check inland security was seemless.

Lovely airport no issues going through it

I didn't actually use the airport myself just dropped my wife off however, I have to say that it's so much nicer to drive to CWL than Bristol and the fact that you're not charged to drop someone off is brilliant. C'mon guys let's get behind this airport and make it great again.

Took an age to get through security, but that's probably because of the work going on to improve things. Had food and drink in Y Castell and in fairness, considering the amount of people in there the waiting time to be served and our food to arrive was quite impressive

Had to wait over 30 mins for our cases to be available to us. The walk from the plane to baggage collection was up and down stairs, not good for people with mobility issues, however there are lifts available .

Parked on long stay car park OK found access ramp concrete breaking up made it difficult to push trolley/suitcase Checking was smooth,no issues going through security quite fast Duty-free,ok cafes food OK

Friendly small airport. Always quick and friendly staff. This is the perfect blend of functionality, friendliness and size. There are buses going there, and it's easy to get to by car too.

Have had really good experiences at this airport in the past but recently it seems to be pot luck on how long the baggage takes to arrive after landing. Is it a lack of staff? Either way this issue is impacting the reputation of an otherwise amazing airport to fly from!

needed special assistance and the staff were lovely very helpful and attentive

Straight through and no delays.

Actually very comfortable, but we had to wait an hour for the taxi and until then we were more tolerated than given any service, which was due to an after-work request, as we noticed when the taxi arrived. By the way, we had to look for and order the taxi ourselves. Something strange. But otherwise very polite staff and nice little airport.

Pleasant experience flying from here. It should be used more.

Cardiff airport needs to expand and have more airlines with more routes. The Welsh government needs to get a move on with the airport before it's closes down

Cardiff Airport is a small airport which is disappointing as it is the only Airport in the Welsh capital. You can get some flights to destinations in Europe and it also offers some connecting flights to destinations in Africa and so on. Sometimes, flights tend to be more expensive compared to, let's say, Bristol airport. Dropping off is free here and picking up is a pound for the first few minutes.

Flown to and from here a few times over the years. It’s local to me, organised, not massively busy, car park easy to use. Much prefer this airport to some of the other I’ve used in the past.

Not enough destinations every day.

Cardiff airport was great, small, with limited flights a day

Well what can I say absolutely superb Cardiff Airport! Meet and Greet increbible two minutes walk to the entrance thank you very professional! Check in staff very knowledgable and efficient . Security went through in 2 minutes then straight into the executive lounge staff very freindly and super efficient.

It's a very small airport. Don't expect to find everything

Great little airport but could be so much better with some tweaking. As well as getting more varied flights in Cardiff Airport could do with having less extortionate parking fees and a pharmacy based shop such as Boots or Superdrug, also we suggest having a decent Costa with better opening hours serving decent coffee for passengers on early morning flights, ideally get a Starbucks in like Bristol. We all know coffees on planes aren't great and uncaffeinated early fliers are happier with better coffee in them. Let's improve Cardiff Airport and bring in more / happier customers

Very small, easy to pass through security etc however, I personally would never fly from here again! We got to the airport on time our flight was delayed but we were never told it was delayed. Just kept telling us the gate will be opening shortly which was a big fat lie as we later discovered it was still on it's way from wherever it was coming from! This happened to us on the way back too! For a small airport that hardly has any flights running I was expecting a smoother journey! Absolutely nothing to do here, duty free was smaller than my back garden (which really isn't big)! Never flying from here again no matter how much cheaper it is. This was on a painful experience!! Lesson learned next time just pay a little extra because this airport just isn't an airport!

A very small airport and very rigorous controls that sometimes even piss off...

Helpful staff if you're not sure of the procedures. Shops quite expensive. They do have water dispensers so..take an empty bottle to fill b4 your flight. Nice clean loos.

Soooo easy and efficient!!! Cardiff airport has been ongoing some major expansion and renovations. This gives me hope that they will start to introduce more flights so us Welsh don't have to travel all the way to Bristol and get ripped off with the congestion and drop off charges!!! Bristol airport is a logistical nightmare!!! Please open Cardiff airport to all budget airlines and long haul flights!!! We can only 🙏❤️

Last week I took flight from Cardiff airport and it was smooth experience

What a pleasure it is to fly from Cardiff Airport. The airport is clean and very well sign posted. The security staff are absolutely brilliant and so helpful. Nothing was too much trouble. Plenty of food and drinks are available before your flights as well. This is by far the best airport to fly from. It's not too busy and comfortable. I can't wait until Qatar Airways starts flying from there again soon. A lovely experience again at Cardiff Airport, so calm and well organised, so much better than Bristol Airport by far. Well, after my experience today, 18th July 2024, I would say it was a total disaster getting through security. They were completely and utterly useless and so slow, and if being honest, ridiculous. They pit my bags through security and decided to pull me to one side for extra checks, which I don't mind at all as it is for security of us all after all. But they decided to use a new guy to security on me with a supposedly supervisor explaining what to do. I appreciate that we are all at some point in life new to something and need training, but this was a joke beyond jokes. I have used the same manbag for the past 10 years or so for travelling and its never been so stripped of it contents like this previous and I never empty it after previous trips as I just add my wallet and phone to it when going away, my book and pens etc just stay in the bag all the time. Well it was that bad that they were even taking the tops off my pens, they took 90% of the contents out of my bag and then sent it back through a scanning machine and then bring it back and empty the other 10% of the contents out. They found absolutely nothing to stop me going through security. Now if they were doing their job properly, why did they leave a small tube of toothpaste go through and also a small tube of spray aftershave, these realistically should have been put into a clearing with the rest of the 100ml liquids. They were totally inadequate and just wasting my time and there's and for what, training, well that was a waste of time really as they did not do the job properly and it was a total joke. I did always prefer Cardiff over Bristol, but now I will have a serious rethink as this has never happened to me in many trips flying from either Bristol or Cardiff. We then wonder why Cardiff is on the decline. We'll if people get treated like that and waste 20 to 25 mins and not do the job properly after all, why do it. To say I am very disappointed in Cardiff Airport and the way I was treated is an understatement.

By far the friendliest and most convenient airport I have ever been to. Everything seems well-organized and all staff are very helpful.

Only fly from here for work. Airports nice and clean and tidy staff are all helpful. Shame it's out the way and not closer to M4 .

Disappointed there is not an easier way for dissabled pick up

Very nice , spacious and spotlessly clean. Food lovely and service great, comfy seating and cool atmosphere, table service a nice touch

Dropped in before our holiday to Zakynthos with my daughter and grandson. This was his first flight and he was very nervous. Have to mention Steve who welcomed us and went out of his way to put my grandson at ease. Food and customer service was excellent.

Nice Airport.not far from Cardiff central.little More busy will be nice. Drop off and pick up free for 20 minutes.

Spot on great service was brilliant Couldn't do enought for what we asked, Food was really good and hot, nice and quiet area to relax before your flight

Table service fab. Lovely food too. Steve and Lesley were brilliant hosts and "entertainer" . Thoroughly enjoyed our pre flight drinks and relax. Thanks to all staff who work really hard to make sure we had a great experience. Would definitely book lounge 51 again

Small but nice . With very friendly staff who try very hard to make the start of our journey as pleasant as possible for foreign passengers.

A fantastic pre holiday experience. Plenty of Welsh premium products on offer and in my opinion,excellent value for money! This was made all the better by the outstanding customer service we received from the staff they were truly amazing, and set the tone for our forthcoming holiday. Thank you Steve, Katie, Lesley and Honika for your fantastic hospitality x

Went to Cardiff to fly with Vueling. The airport is small, has two security scanners. The staff are so rude, really strict on how many liquids you take through. When questioned I had too many, the security man stated mascara was a liquid. He almost had pleasure telling me to sort it out and in one bag. Really petty 🤣 The only good thing about the airport is that it has as a Greggs, hence 2 stars and not 1.

The Welsh airport is better than any others I think, bit pricey but is what it is in airports friendly staff very clean place

Nice airport, shame it's cheaper to fly from everywhere else than your local airport

Quick check in,and shoet time to pass security

Easy to book in. Helpful staff.

Why do they bother to run this vanity project. We arrive back on a delayed holiday flight at 1.30am, get through passport control after an endless walk and then wait half an hour before the baggage carousel begins to deliver the luggage. Kids tired and crying, adults totally frustrated. I was informed that the delay was because the plane had been parked at the furthest point from the terminal so there was a long way for the vehicles to travel with the luggage and there were only three men working at that time. Is there no planning at all for the convenience and comfort of customers or is the airport run only for the convenience of the airport itself? One plane lands in the early hours of the morning and the airport management is unable to cope. Far from making Wales appear a sophisticated, modern country to visit, it makes us look the complete opposite.

We flew from and back to here recently and had a smooth experience on both occasions. A little bit of a wait going through security on the way out as only one scanners were operating, but other than that it was flawless. Our return in particular was brilliant was we were home within one hour of landing.

Seems to be keen on making improvements to the look of the airport, but baggage is so very slow. Need to get sorted

Easy airport to find and park, see long stay parking review. Terminal clean but with lots of renovations and changes going on . Check in a bit slow but have come to expect that these days with more staff trying to sort out automatic bag drop than staff managing the checking. Security a bit slow with the older style scanners. Duty free lounge spacious and clean, perfume prices similar to fragrance shop uk. Booze much cheaper . Bar and Kitchen expensive for food and drinks £3.45 for a cuppa, £9 for a pint. We took our own sandwiches and bought water from WHS. This served us well on our flight too. Nice airport but needs more flights to give it a chance.

I loved my flight to Alicante. Easy to know where you were going, clean, and I loved the panoramic view of the gates in the Cafe part.

Soooo much better than Bristol. And nice to see it busy. Hopefully this will continue.

On a recent trip, the Cardiff airport experience was easy, relaxed and pleasant. Was very impressed from the help at 'check in' weighing machine, through security and onto plane. Walkway onto plane and off plane when I came home. It was a pleasant start to a holiday, stress free and easy!! More flights from Cardiff please!!!

Easy and quiet airport to maneuver. Under some minor construction right now, but there are signs everywhere in Welsh and English. Had a morning flight at 945am to Amsterdam, so I had to be in the airport for 745am. There is one main terminal for all check-ins. Staff were pleasant, and check-in was easy to drop off bags. Because we had a connecting flight to Bergen, our bags were going all way thru to our end destination. I would suggest checking with attendant to make sure and ask if that is the way for your connections because some do require to collect your bags and then re checkin if you have seperate tickets. Suggestion -all small liquids, toothpaste, hand sanitizers should be in a small ziploc. You have to pull them out seperately from your hand luggage. I saw a gentleman who had a walking cane which had to go thru the security scanner and they provided him with one so he could continue to have standing support. Before going theu to security there is a cafe called Gregg's with pastries and already made omlettes bacon and sausage. Coffee/decaf and tea avail as well.  However there are other options when you go thru security check such as Tap + Brew, WH Smith, Duty free shopping with great souvenirs. Gates are identified about 15-20 mins before boarding.

Nice and quick through arrivals and passport control.

Small, efficient, friendly and the car rental centre is a one minute walk away

Food was good. Expensive but usual airport prices. Customer service was poor on this occasion.

The greatest attribute that Cardiff Wales Airport has is that it is never busy but has all the facilities any other airport has. Bar facility, coffee shop, duty free, general shop and a huge lounge. No queues ever. One downside is that sometimes you get off a plane and if it is raining you are going to get wet. It also involves a little forward planning to get to. This airport has everything going for it. How long the Welsh Government can sustain what is a money pit I do not know but the staff need better senior management to get more business to this corner of Wales. Take advantage of it while you can. Everything is quick here.

Great airport needs better road links we travelled by train then bus

Quickest and easiest airport ever! Love it there, wish all my flights could be from there.

Happy with everything in the airport. Friendly staff. Thank you.

Cardiff airport is small and it is very easy to get around. Security control is fast, there were staff helping. There are shops and to refill your water bottle. Parking is not excessively expensive. About £6 for 20 to 40 minutes and £3.5 for up to 20 minutes.

Been using this airport frequently for the last 14 years on my flights to and from Saudi Arabia via Amsterdam. Never been any issues whatsoever. Lounge has been refurbished and is very pleasant to spend an hour or so in before the flight. I find the staff there are extremely polite and very helpful.

The staff went out of their way to assist us. And going through baggage claims was easy. It is a real shame that it is often cheaper to fly from Heathrow or Bristol. Rather than our own local airport. Apart from that, it was a totaly pleasant experience.

Always first class, efficient, service.

This place is quiet and looking a little run down bless it. It was straightforward to get through security, no wait. Facilities all seemed functional, I passed through quickly and waited in the lounge for my flight which had plenty of free seating so overall no complaints.

1000 miles better than bristol airport , loads of room to relax and have a drink before your flight , if you live in south wales try it once i promise you you wont regret it if you have flown from bristol

Always nice to fly from Cardiff as it's local. Shame you can't go to many destinations.

Little tiny ‘high security’ airport in the middle of nowhere with the most annoying security controls on Earth besides the most unfriendly and rude staff. Luckily it is going to be the first and last time here, I hope.

Dull extremely expensive a bottle of water goes for twice the same of fuel. Not enough seats for people, generally boring

I pick a friend up . From the time the plane landed and dropped them off in Bridgend under an hour perfect

Very little shopping and cafes close very early

Very pleasant and stress free, although looking forward the improvements being completed.

Wonderful staff at every stage of my experience today. Friendly and helpful, this has been a great trip so far. Thank you all!

8 flights taking off on day of travel. parking is only a very short walk and only a brief drive from my home. always a top choice for me when flying albeit flights can be a bit more expensive than my other go to airports

Superb airport, easy checkin lovely staff

Julie from Swissport has single-handedly let Cardiff airport down massively. I’ve never come across someone on such a power trip trying to make all the priority customers pay for their luggage again. She is nothing but a bully! After showing her how my suitcase (that I travel with all of the time) fits fine on the Ryanair bag check area she let me off but she proceeded to threatened me to never come to Cardiff airport with ‘that’ suitcase again. Don’t worry Julie, myself and many of the passengers on flight FR635 to Dublin most certainly won’t be travelling through Cardiff airport ever again. What an unnecessary end to our fabulous weekend away to Cardiff!

My recent visit to Cardiff Airport on 26th April going out and returned 5th of May from Gran canaria was very good except when we returned to Cardiff Airport we departed from the aircraft via the air bridge and when we enter the airport we have to negotiate the stairs? Up over down and around AGAIN, but I'm sure that people can address this problem for us. I think that this would be such a large improvement. I love to travel from Cardiff Airport.

Can't fault the airport but the prices for for the food and drink are just one big ripoff.

Too expensive to park, drop off. Pick up. Cheaper close by. However. a lot cheaper them Bristol

No fussing at check in if they sort out the price on parking it would be perfect

We were a party of 4 there were due to fly out of Cardiff Wales Airport on the April 9th 2024. Two of our party had mobility issues and needed assistance through out the airport and to embark and disembark. The assistance staff at the airport were extremely helpful for our outbound flight and the inbound flight, helping us through check in and security, and then boarding the plane. The inbound flight disembark the assistance team were truly helpful even to the point of accompanying us through baggage claim and out of the airport to our taxi. We cannot thank the team enough for all their help they are a credit to Cardiif Wales Airport. Please accept all our thanks.

No fuss transit through this small regional airport. No issues.

The airport is small, but the workers are very attentive

Nice clean, helpful airport. Buses run frequently outside.

We felt disappointed with this visit to the executive lounge. There is a new limited menu to choose from that fails to impress. The staff presence is scarce, yet you can hear them constantly gossiping in the kitchen. Our decaf tea was caffeinated and we were told to help ourselves to the free water!!! Ambient lighting was extremely bright. Another gripe is that you have to leave the lounge to go to a toilet area.

Fantastic airport! needs to be used to its potential.

It would have been a convenient local airport but the security staff especially the local police in Cardiff international airport reminded me of a very rough night clubs with Thuggish doormen which you are well advised to keep away from! Also being a Muslim with middle Eastern features I get stopped and aggressively manhandled every time I traveled through Cardiff airport.. I fully understand security concerns but you can be diligent but also polite which Cardiff security staff seems to be unable to understand. I prefer using Bristol and Heathrow.

lovely little airport, not even a 5 minute wait to check in and absolutely no queue for security 👍

To be avoided especially if you are a Muslim British or Muslim Welsh! Cardiff international Airport security is manned by islamophob police officers who will instantly single you out for a very harsh rude and racist treatment! I travel 4 times a year and after two unpleasant experiences in this airport I started using Bristol and London Heathrow. The difference in treatment and politeness is like heaven and earth!

Absolutely fantastic service. Staff were wonderful and extremely attentive. Far superior to the lounge at Bristol. Highly recommend. Food cooked fresh and drinks very good. Excellent start to the holiday with the staff even checking that we had bottles of water to go on the plane.

Met at the door by a lovely lady who took our details and explained how the lounge worked. It's not the usual free buffet, it's table service with limited but very nice food and drinks. A very pleasant time away from the crowds.

Very nice and clean environment

Very quick through security lounge well laid out and toilets Very clean

Nice small airport, so it's a lot less stressful than some of the others we travel from. I've docked 2 stars because I travel a lot without hold luggage, and I have been stopped twice for having too many liquids in my hand luggage. This means I've had to throw items in the bin to get through security. I wouldn't mind if I'm in the wrong, but I'm always within the legal limit (under 100ml each, no more than 1 litre total and in a clear bag no bigger than 20cm x 20cm). I never have the same issue flying from Bristol, who seem fine with the allowances. Sad case that I am, I even checked the allowances on the CAA and Govt website. Anyway, I hope they sort this out. Maybe it's a training issue....OR a scam to get you to buy more in the shop before you board 😆